*computer fell, broken in pieces*

Me calling [Microsoft] tech support: hey can you check my warranty on this computer, I think I broke it?

Tech support: yes sir but we must first go through the troubleshooting steps,

Me: no, no I just-

Tech support: have you tried pressing F8 sir?

Me: umm… no, look I'm just -

Tech support: sir please press the F8 key sir

Me: okay… I pressed it, now can you just check my-

Tech support: sir please what happened when you pressed F8?

Me: it's broken, now if you could just check my warranty -

Tech support: sir I'm sorry sir I think you did it wrong. Please press F8

Me: no just check my-

Tech support: sir I think you do not understand, sir it is at the top-

Yup.

UPDATE: I have my dream job.

About a year ago I commented on Devrant that I was having some hard luck interviewing for development jobs.
Shortly after my post I decided to lower my expectations and took a job at a tech support call center.(3 month contract)
After getting a little experience(Not just a degree) I was able to land a hardware support job at a fortune 500 company.(Not what a programmer really wants 😂)
I worked hard and started writing tools at home to help with the job. I started giving them out to the other techs and put them on a little internal website for easy access.
About 3 months ago I just became a software engineer within the company.(after 6 months of hardware repair.) The main reason I got the job was because I showed them how much overtime and extra work I had done and that the techs relied on my software to do there jobs and that I was dependable.

It was hard work but it was worth it. And I built software that I never would have done if I hadn't taken this "lower job"

So keep your chin up and your fingers on the keys, I was in your shoes a year ago. 😉

It's depressing how true this is

Me: "Tech support, how can I help you?"
Them: " I'm not able to log into the website!"
Me: "Okay, what message is it showing when you try to log in?"
Them: "Sir, I am NOT a computer person so I don't know."
Me: "Do you know which web browser you're using?"
Them: "I don't know what that is!"
Me: "Okay, when you want to go on the internet, do you click on a blue E, or a mulicolored circle, or..."
Them: "SIR I ALREADY TOLD YOU THAT I AM NOT A COMPUTER PERSON, YOU'RE REFUSING TO THELP ME SO I'M GOING TO HANG UP"

So I maintain a open source PHP app that wraps youtube-dl, providing an UI for it basically. Some guy on a forum DMd me saying it's not working for him. I asked him what php version he used and if the file permissions are correct (the script makes and switches directories, so the permissions can't be root but need to be www-data).

He answers with PHP 7.2 (the newest that's rare) and says the file permissions are correct.

After 2 weeks the problem still persists and ofc I am doubting my code here. We finally get online together and I can use anydesk to work on his machine.

I discovered 2 things.

1) File permissions were just completely wrong.

2) PHP WASN'T EVEN INSTALLED

So what did I learn?

Never trust the user and I am glad that I work as a dev, not as a tech support.

@Devintrix , congrats and happy lifes with your wife. this joke is for you :)

Dear Tech Support:

Last year I upgraded from Girlfriend 7.0 to Wife 1.0 and noticed that the new program began running unexpected child processing that took up a lot of space and valuable resources.

In addition, Wife 1.0 installs itself into all other programs and launches during system initialization, where it monitors all other system activity. Applications such as PokerNight 10.3, Drunken Boys Night 2.5 and Monday Night football 5.0 no longer run, crashing the system whenever selected.

I cannot seem to keep Wife 1.0 in the background while attempting to run some of my other favorite applications. I am thinking about going back to Girlfriend 7.0, but un-install does not work on this program.

Can you help me please?

Thanks,

Joe

——————————————————–
Dear Joe:

This is a very common problem men complain about but is mostly due to a primary misconception. Many people upgrade from Girlfriend 7.0 to Wife 1.0 with the idea that Wife 1.0 is merely a “UTILITIES & ENTERTAINMENT” program. Wife 1.0 is an OPERATING SYSTEM and designed by its creator to run everything.

It is unlikely you would be able to purge Wife 1.0 and still convert back to Girlfriend 7.0. Hidden operating files within your system would cause Girlfriend 7.0 to emulate Wife 1.0 so nothing is gained.

It is impossible to un-install, delete, or purge the program files from the system once installed. You cannot go back to Girlfriend 7.0 because Wife 1.0 is not designed to do this. Some have tried to install Girlfriend 8.0 or Wife 2.0 but end up with more problems than the original system.

I recommend you keep Wife 1.0 and just deal with the situation. Having Wife 1.0 installed myself, I might also suggest you read the entire section regarding General Partnership Faults (GPFs). You must assume all responsibility for faults and problems that might occur, regardless of their cause. The best course of action will be to enter the command C:\APOLOGIZE. The system will run smoothly as long as you take the blame for all the GPFs.

Wife 1.0 is a great program, but very high maintenance. Consider buying additional software to improve the performance of Wife 1.0. I recommend Flowers 2.1, Jewelry 2.2, and Chocolates 5.0.

Do not, under any circumstances, install Secretary With Short Skirt 3.3. This is not a supported application for Wife 1.0 and is likely to cause irreversible damage to the operating system.

Best of luck,
Tech Support

Cleaning lady just asked me what OS I use. "Well, Linux" I replied. Oh, she said, I'll ask my husband if he knows about it. He's also good with computers (probably tech support chap or something like that).

I figured that she might not remember the name "Linux", so I thought about writing it down. But it was so hard to resist the thought of instead writing down "btw I use Arch Linux"! 😆

Tech support to my friend:

Friend: Root my phone!
Me: why
Friend: play store is not working
Me: why do u want to root for that?
Friend: is there any other option?
Me: give me ur phone

After 20 sec ...
Me: Sign in to ur Google account 😐😐

I’m kind of pissy, so let’s get into this.
My apologies though: it’s kind of scattered.

Family support?
For @Root? Fucking never.

Maybe if I wanted to be a business major my mother might have cared. Maybe the other one (whom I call Dick because fuck him, and because it’s accurate) would have cared if I suddenly wanted to become a mechanic. But in both cases, I really doubt it. I’d probably just have been berated for not being perfect, or better at their respective fields than they were at 3x my age.

Anyway.
Support being a dev?
Not even a little.

I had hand-me-down computers that were outmoded when they originally bought them: cutting-edge discount resale tech like Win95, 33/66mhz, 404mb hd. It wouldn’t even play an MP3 without stuttering.

(The only time I had a decent one is when I built one for myself while in high school. They couldn’t believe I spent so much money on what they saw as a silly toy.)

Using a computer for anything other than email or “real world” work was bad in their eyes. Whenever I was on the computer, they accused me of playing games, and constantly yelled at me for wasting my time, for rotting in my room, etc. We moved so often I never had any friends, and they were simply awful to be around, so what was my alternative? I also got into trouble for reading too much (seriously), and with computers I could at least make things.

If they got mad at me for any (real or imagined) reason (which happened almost every other day) they would steal my things, throw them out, or get mad and destroy them. Desk, books, decorations, posters, jewelry, perfume, containers, my chair, etc. Sometimes they would just steal my power cables or network cables. If they left the house, they would sometimes unplug the internet altogether, and claim they didn’t know why it was down. (Stealing/unplugging cables continued until I was 16.) If they found my game CDs, those would disappear, too. They would go through my room, my backpack and its notes/binders/folders/assignments, my closet, my drawers, my journals (of course my journals), and my computer, too. And if they found anything at all they didn’t like, they would confront me about it, and often would bring it up for months telling me how wrong/bad I was. Related: I got all A’s and a B one year in high school, and didn’t hear the end of it for the entire summer vacation.

It got to the point that I invented my own language with its own vocabulary, grammar, and alphabet just so I could have just a little bit of privacy. (I’m still fluent in it.) I would only store everything important from my computer on my only Zip disk so that I could take it to school with me every day and keep it out of their hands. I was terrified of losing all of my work, and carrying a Zip disk around in my backpack (with no backups) was safer than leaving it at home.

I continued to experiment and learn whatever I could about computers and programming, and also started taking CS classes when I reached high school. Amusingly, I didn’t even like computers despite all of this — they were simply an escape.

Around the same time (freshman in high school) I was a decent enough dev to actually write useful software, and made a little bit of money doing that. I also made some for my parents, both for personal use and for their businesses. They never trusted it, and continually trashtalked it. They would only begrudgingly use the business software because the alternatives were many thousands of dollars. And, despite never ever having a problem with any of it, they insisted I accompany them every time, and these were often at 3am. Instead of being thankful, they would be sarcastically amazed when nothing went wrong for the nth time. Two of the larger projects I made for them were: an inventory management system that interfaced with hand scanners (VB), and another inventory management system for government facility audits (Access). Several websites, too. I actually got paid for the Access application thanks to a contract!

To put this into perspective, I was selected to work on a government software project about a year later, while still in high school. That didn’t impress them, either.

They continued to see computers as a useless waste of time, and kept telling me that I would be unemployable, and end up alone.

When they learned I was dating someone long-distance, and that it was a she, they simply took my computer and didn’t let me use it again for six months. Really freaking hard to do senior projects without a computer. They begrudgingly allowed me to use theirs for schoolwork, but it had a fraction of the specs — and some projects required Flash, which the computer could barely run.

Between the constant insults, yelling, abuse (not mentioned here), total lack of privacy, and the theft, destruction, etc. I still managed to teach myself about computers and programming.

In short, I am a dev despite my parents’ best efforts to the contrary.

*calls grandpa I don't usually talk to that much to congratulate him for his birthday*

*grandpa picks up*

*congratulates*

Him: so, I know that you study CS and I was working on something [Word document at the moment] and my letters keep getting different sizes! Sometimes they're small, sometimes they're big, sometimes they're in between! I have to erase everything everytime because they just get messed up every time!

Me *sighing, but confused because upper-case and lower-case are the same with "big letters" and "small letters", respectively, in my native language: have you checked Caps Lock on your keyboard?

Him: What is that? I have Esc, 1, 2, 3,... (proceeds to read me the keys on the keyboard)

*explains where caps lock is*

Him *gets angry*: no, you don't understand, sometimes they're small, sometimes they're big and sometimes in between! Caps Lock doesn't solve it! *proceeds to read the keys from the keyboard again*

*thinking that maybe it's the font then, asks about the Word version, to know what to point him to*

Him: WHAT? Word? No! I'm using my keyboard! What don't you understand! I explain to you and you have no idea!

Me: well, I'd need then maybe to see the screen

Him: I'm so angry with you, you say you study so much but are not even able to help me with such a small problem. I'll just find someone else. Thanks for your wishes *hangs up*

And this is how I only tried to congratulate my grandfather for his birthday but turned into a "failing" tech support. I just wanted to be a good granddaughter

This rant is a confession I had to make, for all of you out there having a bad time (or year), this story is for you.

Last year, I joined devRant and after a month, I was hired at a local company as an IT god (just joking but not far from what they expected from me), developer, web admin, printer configurator (of course) and all that in my country it's just called "the tech guy", as some of you may know.

I wasn't in immediate need for a full-time job, I had already started to work as a freelancer then and I was doing pretty good. But, you know how it goes, you can always aim for more and that's what I did.

The workspace was the usual, two rooms, one for us employees and one for the bosses (there were two bosses).

Let me tell you right now. I don't hate people, even if I get mad or irritated, I never feel hatred inside me or the need to think bad of someone. But, one of the two bosses made me discover that feeling of hate.

He had a snake-shaped face (I don't think that was random), and he always laughed at his jokes. He was always shouting at me because he was a nervous person, more than normal. He had a tone in his voice like he knew everything. Early on, after being yelled for no reason a dozen of times, I decided that this was not a place for me.

After just two months of doing everything, from tech support to Photoshop and to building websites with WordPress, I gave my one month's notice, or so I thought. I was confronted by the bosses, one of which was a cousin of mine and he was really ok with me leaving and said that I just had to find a person to replace me which was an easy task. Now, the other boss, the evil one, looked me on the eye and said "you're not going anywhere".

I was frozen like, "I can't stay here". He smiled like a snake he was and said "come on, you got this we are counting on you and we are really satisfied with how you are performing till now". I couldn't shake him, I was already sweating. He was rolling his eyes constantly like saying "ok, you are wasting my time now" and left to go to some basketball practice or something.

So, I was stuck there, I could have caused a scene but as I told you, one of the bosses was a cousin of mine, I couldn't do anything crazy. So, I went along with it. Until the next downfall.

I decided to focus on the job and not mind for the bad boss situation but things went really wrong. After a month, I realised that the previous "tech guy" had left me with around 20 ancient Joomla - version 1.0 websites, bursting with security holes and infested with malware like a swamp. I had never seen anything like it. Everyday the websites would become defaced or the server (VPN) would start sending tons of spam cause of the malware, and going offline at the end. I was feeling hopeless.

And then the personal destruction began. I couldn't sleep, I couldn't eat. I was having panick attacks at the office's bathroom. My girlfriend almost broke up with me because I was acting like an asshole due to my anxiety issues (but in the end she was the one to "bring me back"(man, she is a keeper)) and I hadn't put a smile on my face for months. I was on the brink of depression, if not already there. Everyday I would anxiously check if the server is running because I would be the one to blame, even though I was trying to talk to the boss (the bad one was in charge of the IT department) and tell him about the problem.

And then I snapped. I finally realised that I had hit rock bottom. I said "I can't let this happen to me" and I took a deep breath. I still remember that morning, it was a life-changing moment for me. I decided to bite the bullet and stay for one more month, dealing with the stupid old server and the low intelligence business environment. So, I woke up, kissed my girlfriend (now wife), took the bus and went straight to work, and I went into the boss's office. I lied that I had found another job on another city and I had one month in order to be there on time. He was like, "so you are leaving? Is it that good a job the one you found? And when are you going? And are you sure?", and with no hesitation I just said "yup". He didn't expect it and just said "ok then", just find your replacement and you're good to go. I found the guy that would replace me, informing him of every little detail of what's going on (and I recently found out, that he is currently working for some big company nowadays, I'm really glad for him!).

I was surprised that it went so smoothly, one month later I felt the taste of freedom again, away from all the bullshit. Totally one of the best feelings out there.

I don't want to be cliche, but do believe in yourself people! Things are not what the seem.

With all that said, I want to give my special thanks to devRant for making this platform. I was inactive for some time but I was reading rants and jokes. It helped me to get through all that. I'm back now! Bless you devRant!

I'm glad that I shared this story with all of you, have an awesome day!

No, I don't know why your keyboard isn't working. I'm a web developer. Have you tried turning it off and on again?

My brother just called me asking for help in some MS server thing and I'm like "I don't know that!" (I really don't), and he replied "Yeah, you know, mom told me to call you to ask for help.". Jesus Christ. Just because I'm in CS it doesn't mean I know everything informatics-related.
I now know your pain, devRanters. I usually don't mind being the IT support (so much that my parents call me to help them when their computers decide to randomly die or do something weird because of something they've done, but I live like 300km away because of uni so I can't just go there and help them. Sometimes I say "Ask your son" (he's taking a tech course in high school), but my brother cuts out of it like "I don't know how to fix it" without even looking at it sometimes. Well duh, me neither at times, but google is your friend damn it. Sometimes I search for the answers. Other times I just poke around in the program until I find what's wrong. Either way, when I say I don't know and/or I can't really do much about it they give me the usual "We're paying your uni fees for what?" (in a joking tone but. I'M NOT STUDYING FOR THAT, I WANNA BE A GAME DEV DAMN IT)), but goddamn it I don't know everything just because I am a CS student. I wanna help but sometimes I can't. Deal with that >:V

If all you have is a hammer, everything looks like a nail!

This was something which my tech lead used to tell me when I was so obsessed with nosql databases a few years back. I would try to find problems to solve that has a use case for nosql databases or even try to convince me(I didn’t realise it back then) that I need to use nosql db for this new idea that I have, without really thinking deep enough whether the data in question is better represented using an sql schema or not.

Now, leading a team of young developers, I come across similar suggestions from few of my team members who just discovered this new and shiny tech and want to use it in production projects.

While I am not against new and shiny, it’s not a good practice to jump right in to it without exploring it deep enough or considering all the shortcomings. The most important question to ask is, whether some of the problems you are trying to solve can be solved with the current stack.

Modifying your stack requires more than just a week’s experience of playing around with the getting started guide and stack overflow replies. This is something which need to be carefully considered after taking inputs from the people who would be supporting it, that include operations, sysadmins and teams that are gonna interface with your stack indirectly.

I am not talking about delaying adoption by waiting for long list of approvals to get some thing that would bring immediate value, but a carefully orchestrated plan for why and how to migrate to a new stack.

Just because one of the tech giants made a move to a new stack and wrote about it in their engineering blog doesn’t mean that you need to make a switch in the same direction. Take a moment to analyse the possible reasons that motivated them to do it, ask yourself if your organisation is struggling with the exact same problems, observe how others facing the same issue are addressing it, and then make an informed decision.
Collect enough data to support your proposal.
Ask yourself again if you are the one holding the hammer.
If the answer is no, forge ahead!

And, the other side, husbands 😂
——————————————————–
Dear Technical Support,

Last year I upgraded from Boyfriend 5.0 to Husband 1.0 and noticed a distinct slow down in overall system performance — particularly in the flower and jewelry applications, which operated flawlessly under Boyfriend 5.0. The new program also began making unexpected changes to the accounting modules.

In addition, Husband 1.0 uninstalled many other valuable programs, such as Romance 9.5 and Personal Attention 6.5 and then installed undesirable programs such as NFL 5.0, NBA 3.0, and Golf Clubs 4.1.

Conversation 8.0 no longer runs, and Housecleaning 2.6 simply crashes the system. I’ve tried running Nagging 5.3 to fix these problems, but to no avail.

What can I do?

Signed,

Desperate

——————————————————–

Dear Desperate:

First keep in mind, Boyfriend 5.0 is an Entertainment Package, while Husband 1.0 is an Operating System.

Please enter the command: ” C:/ I THOUGHT YOU LOVED ME” and try to download Tears 6.2 and don’t forget to install the Guilt 3.0 update.

If that application works as designed, Husband 1.0 should then automatically run the applications Jewelry 2.0 and Flowers 3.5. But remember, overuse of the above application can cause Husband 1.0 to default to Grumpy Silence 2.5, Happy Hour 7.0 or Beer 6.1.

Beer 6.1 is a very bad program that will download the Snoring Loudly Beta.

Whatever you do, DO NOT install Mother-in-law 1.0 (it runs a virus in the background that will eventually seize control of all your system resources).

Also, do not attempt to reinstall the Boyfriend 5.0 program. These are unsupported applications and will crash Husband 1.0.

In summary, Husband 1.0 is a great program, but it does have limited memory and cannot learn new applications quickly.

You might consider buying additional software to improve memory and performance. We recommend Food 3.0 and Hot Lingerie 7.7.

Good Luck,
Tech Support

Please don't make junior developers feel they're a burden.
Have you ever googled "how to mentor junior developers"? It's quite mind-blowing how many articles, talks and panels are on this topic. And yet still junior developers are not feeling welcomed in their companies.
Yup, you guessed it, we also have something to add (based on our own experience):

1. Asking for help is not easy. Please don't blow juniors off by telling them to read docs when they ask a question. Always assume they've read it and did a sprint to solve the problem. They ask you, because they see you as a mentor and really need your help. If you can, spend more time with them and guide through the entire problem solving process.

2. Please don't think "I learnt it this way so you should too". If you're in charge of teaching a junior developer, don't expect them to be a carbon copy of yourself. Because even though in your opinion your approach is more "pro", they might not be there yet to use it properly. And last, but not least:

3. Of course, juniors will compare themselves with seniors on their team. And there'll be moments they feel so guilty and so afraid that they cost the company too much, that they need training, and supervision, or are between projects and are not bringing in any money, and they'll fear that their company regrets hiring them. Make sure they don't feel like a burden. As juniors, we often
have this misconception what is expected from us.

Dear tech companies, please set very clear expectations and tell your juniors you're happy. Don't get us wrong here. We don't expect unicorns, roses and pats on the back from companies. We do understand- this is business, and at the end of the day we all are here to make money. To do so, companies need to make smart investments. Junior dev with a great assistance, planned support, and a clear training program will become a great asset. It really is as simple as that.

My ISP advertises themselves as IT-nerds. I once contacted the support, not tech support, just the usual support. I wanted to use my own router instead of theirs, and the supporter actually knew how I should configure my vlan and a lot of other technical stuff.

Why aren’t all ISP’s like mine?

So I own a webshop together with a guy I met at one of my previous contract jobs. He said he had a great idea to sell product X because he can get them very cheap from another European country. Actually it is a great idea so we decided to work together on this: I do everything tech related, he does the non tech stuff.

Now we are more than 1 year in business. I setup a VPS, completely configured it, installed and setup the complete webshop, built 2 custom PrestaShop modules, built many customizations, built a completely new order proces (both front and back end), advertised quite some products, did some link building, ensured everything is in place to do proper SEO, wrote some content pages, did administration and tax declarations, rewrote a part of a PrestaShop component because it was so damn inefficient and horribly slow, and then some more. Much more.

He did customer relation management, supplier management and some ad words campaigns. Promised me many times to write the content for our product pages. This guy has an education in marketing but literally said: I'm not gonna invest in creating some marketing plan. I have no ambition in online marketing.

What?! You have the marketing knowledge and skills but refuse to use it to market our webshop and business? What the fuck is wrong with you?!

Today he says to me: 'Hey man, this is becoming an expensive hobby as we don't sell much and have lots of costs. I don't understand why I should be the one to write these content pages. Everything you did in the past 8 months can be done in less than 20 hours! You are a joke and just made it a big deal by spreading your work over so many months. I know for sure because I currently work at a company where I'm surrounded by front end devs! Are you fucking crazy?! You're a liar.'

He talks like this to me every 2 months or so while he can't even deliver the content for 1 single product in 6 fuckin' months! We even had to refund a few of our customers because Mr. client relations manager didn't respond to their e-mails within 1 fucking week!! So I asked him how could that have happened as you do the client relations and support. Well, he replied to me: 'Why didn't YOU respond to our clients? You don't log on in our back office at least once a day?!'.

Of course I do asshole. But YOU don't. He replied that I was lying just like I was lying about what I did for our business.

So, asshole, let's have a look at PrestaShops logs to see who's logging in daily. Well, you can probably guess who's IP was there in most of the entries. It wasn't his.

So, what the fuck have you been doing then?! You can't even manage to respond quickly to a client?!! We have maybe 50 clients and if we get 1 question a month by email it is already a lot. But you keep bitching, complaining and insulting me instead?!!!

Last time he literally admitted on a WhatsApp conversation that he had and still has the hope that he could just sit back and relax and watch me do ALL the work.

Well, guess what you fucking moron. That's not what we agreed upon. You fuckin' retard think you're so smart but you say EVERYTHING on WhatsApp! Including your promises to me. Thank you you fuckin' piece of dog shit because now I have hard evidence and will hand it over to my lawyer to make you pay every god damn cent for all the hours I've spent working on our business. Oh, and I'll take over the webshop and make it a success on my own because I know damn well how to get relevant traffic and thus customers.

You just go get yourself fucked in the ass without lubricant you fuckin' asshole. I have told you you shouldn't fuck with me because I take business very seriously. I even warned you when you were crossing a line again. Well, if you don't listen... You will pay for the consequences. I will be so damn happy to tell you 'I told you so' with a very very big smile on my face. That momemt WILL come, 'partner'.

Fuck you. You will be fucked. Count on that. Fucking asshole.

The Orange Juice Saga ....

I've just come off one of the stupidest calls ever.

Firstly, I am not in tech support, I'm a software developer - read the below with this in mind.

My client called up to say the system I created as been compromised. When he attempts to login, he is logged off his Windows machine.

He'd also apparently taken his PC to ***insert large UK computer superstore here***, who took £100 plus to look at the machine and conclude his needs to buy a new PC.

I remoted into his computer to see WTF was going on.

As he described, visiting my login form did log you out. In fact, whenever you pressed the "L" key you were logged out. Press the "M" key, all windows were minimized. Basically, all Windows hotkeys appeared to be active, without the need to press the Windows key.

Whilst connected to his PC I spent a good 30 minutes checking keyboard settings and came up short.

After asking all the normal questions (has anything changed on your PC, have you installed stuff lately etc.) without any useful answers I got nothing.

I then came across an article stating several presses of the Windows in quick succession will solve the issue.

I got the client to try this, pressed the "L" key (which would have logged me off previously) and the issue was resolved.

Basically, the Windows key was "stuck", which oddly makes your PC kind of useless.

I asked the client if they'd split anything on the keyword whilst working. His exact word were simply lol:

"Oh yer, yesterday, I was trying to drink a glass of orange quickly and split some in the corner of keyboard. I did clean it up quickly though".

Yep, the issue was due to the client spilling orange juice on their keyboard , which in turn made the Windows key stick.

Disaster averted.

A call that started with the client stating I made a system that was easily compromised (i.e. my fault), morphed into a sorry saga of cold drinks.

The client did ask why the ***superstore name*** charged him money for that and recommended a new machine. That is a good question and demonstrated some the questionable tech support practices we see nowadays, even at very large stores.

To be fair to the client, he told me to bill him for half a days work as it was his own fault.

When I'm able to stop myself involuntarily face palming, I'm off for a swim to unwind :)

Wrote my friend Sam a letter when I was still working in support. I think it still holds up today.

---

Dear Sam,

I understand that you will join us in our overseas office. Congratulations on landing that job. It’s good steady work. I’ve been doing it for the last ten years.

Your still young so maybe I can give you some little wisdom that will help you in your working years to come.

Let me begin by shedding some light on phone calls.

I try. I really do try Sam. But it is getting so hard for me to hold back the rage that builds up during certain phone calls. Especially the ‘Sorry, I just don’t know anything about computers! -giggle-’ ones.

Those are the times that I have no access to what they see. I’ve no team-viewer, can not take over that screen in any other way. And why-oh-why can I not take over that terminal session dear Sam? It’s because the caller can not double-click an icon or find a terminal session number.

And what is the reason for this? Because they ‘just don’t know anything about computers! -giggle-’. This is a sort of get-out-of-jail-free card. Beware of these callers Sam.

There is nothing so nerve-wrecking then finding yourself at the mercy of people describing Internet Explorer (do not even get me started) as ‘the big ‘E’, if they use Chrome for their webmail then they most likely will say ‘Mail’ if they mean Chrome. There is no logic Sam. That is just the way these people work.

They will suck all enjoyment out of your work. They will make you want to hunt them down in dark office hallways and show them your tears Sam. Because cry you will.

Sure, I understand that not everyone can be tech savvy. Why, if everyone would be, where would that leave us? No. I love the technologically challenged. They put the fiber in my internet. They make me LOL for real. After the initial anger subsides anyway.

But just below that well-willing folk, on the other side of that border… there they dwell: Management.

Nice cars, suits and iphones Sam. First thing a new manager will require is a brand spanking new business-card. It will hold his/her new title. Then an iphone or overpriced android model will follow suit.

Then they will barge into your office, holding it like it’s the next best thing since sliced bread.

Any manager will automatically assume that you will drop anything you are doing at the present moment to acknowledge the presence of greatness. Failing to do so will result in awkward yet fulfilling situations. I recommend that you do not take your hands of the keyboard and give only the slightest of nods after 5 minutes of complete silence and glaring.

Well… you feel the glare. You do not glare yourself. You do not break eye-contact with the monitor. It does not even matter if you are typing for real or not. I once clicked away happily for 5 minutes. I just typed ‘he is still there’ over and over again. Do not break down Sam. This moment will decide your relationship with this individual.

After the nod there will be a flood of words aimed in your general direction. You can disregard anything that is said. It boils down to ‘can not operate device’.

You then take the device from this person and put it next to you on your desk. You’ll ask the name of this simpleton, write it down on a sticky-note, slap that on the phone. Then you’ll write a random date in the not so near future on another sticky and hand that to the bewildered person in front of you.

It will usually utter some incoherent words about ‘needing, time or but’ (I find that ‘but’is a word they like. They tend to use it three or four times consecutive before you usher them through the door).

Now you’ve won Sam. Well… not really. But it will feel good, I can guarantee that.

This must do for now. A new suit is glaring at me for the last five minutes.

Felt good to do something productive with this time.

Take care,

Baltasar

P.s. I just noticed that there is some foam around his mouth. So if you encounter this, don’t worry: it seems to be perfectly normal.

One comment from @Fast-Nop made me remember something I had promised myself not to. Specifically the USB thing.
So there I was, Lieutenant Jr at a warship (not the one my previous rants refer to), my main duties as navigation officer, and secondary (and unofficial) tech support and all-around "computer guy".
Those of you who don't know what horrors this demonic brand pertains to, I envy you. But I digress. In the ship, we had Ethernet cabling and switches, but no DHCP, no server, not a thing. My proposition was shot down by the CO within 2 minutes. Yet, we had a curious "network". As my fellow... colleagues had invented, we had something akin to token ring, but instead of tokens, we had low-rank personnel running around with USB sticks, and as for "rings", well, anyone could snatch up a USB-carrier and load his data and instructions to the "token". What on earth could go wrong with that system?
What indeed.
We got 1 USB infected with a malware from a nearby ship - I still don't know how. Said malware did the following observable actions(yes, I did some malware analysis - As I said before, I am not paid enough):
- Move the contents on any writeable media to a folder with empty (or space) name on that medium. Windows didn't show that folder, so it became "invisible" - linux/mac showed it just fine
- It created a shortcut on the root folder of said medium, right to the malware. Executing the shortcut executed the malware and opened a new window with the "hidden" folder.
Childishly simple, right? If only you knew. If only you knew the horrors, the loss of faith in humanity (which is really bad when you have access to munitions, explosives and heavy weaponry).
People executed the malware ON PURPOSE. Some actually DISABLED their AV to "access their files". I ran amok for an entire WEEK to try to keep this contained. But... I underestimated the USB-token-ring-whatever protocol's speed and the strength of a user's stupidity. PCs that I cleaned got infected AGAIN within HOURS.
I had to address the CO to order total shutdown, USB and PC turnover to me. I spent the most fun weekend cleaning 20-30 PCs and 9 USBs. What fun!
What fun, morons. Now I'll have nightmares of those days again.

Actual rant time. And oh boy, is it pissy.

If you've read my posts, you've caught glimpses of this struggle. And it's come to quite a head.

First off, let it be known that WINDOWS Boot Manager ate GRUB, not the other way around. Windows was the instigator here. And when I reinstalled GRUB, Windows threw a tantrum and won't boot anymore. I went through every obvious fix, everything tech support would ever think of, before I called them. I just got this laptop this week, so it must be in warranty, right? Wrong. The reseller only accepts it unopened, and the manufacturer only covers hardware issues. I found this after screaming past a pretty idiotic 'customer representative' ("Thank you for answering basic questions. Thank you for your patience. Thank you for repeating obvious information I didn't catch the first three times you said it. Thank you for letting me follow my script." For real. Are you tech support, or emotional support? You sound like a middle school counselor.) to an xkcd-shibboleth type 'advanced support'. All of this only to be told, "No, you can't fix it yourself, because we won't give you the license key YOU already bought with the computer." And we already know there's no way Microsoft is going to swoop in and save the day. It's their product that's so faulty in the first place. (Debian is perfectly fine.)

So I found a hidden partition with a single file called 'Image' and I'm currently researching how to reverse-engineer WIM and SWM files to basically replicate Dell's manufacturing process because they won't take it back even to do a simple factory reset and send it right back.

What the fuck, Dell.

As for you, Microsoft, you're going to make it so difficult to use your shit product that I have to choose between an arduous, dangerous, and likely illegal process to reclaim what I ALREADY BOUGHT, or just _not use_ a license key? (Which, there's no penalty for that.) Why am I going so far out of my way to legitimize myself to you, when you're probably selling backdoors and private data of mine anyway? Why do I owe you anything?

Oh, right. Because I couldn't get Fallout 3 to run in Wine. Because the game industry follows money, not common sense. Because you marketed upon idiocy and cheapness and won a global share.

Fuck you. Fuck everything. Gah.

VS Code is pretty good, though.

Why do HR people ask stupid questions like the following ones? Everytime I get those questions, I have imaginary answers like the ones right after each question.

Why do you want to work here?

- Obviously, because I need the money to survive. I'm not here because I love working for you and having to endure your stress. I'm not that type of a kinky person.

Are you flexible?

- Why? Do you want to annoy me when I'm sleeping in the middle of the night because of a sudden deadline or because a god damn employee didn't show up?

Do you see yourself as a perfect fit for both developer and tech support roles?

- Read my fucking resume, moron. I applied for a developer role. Nothing else.

Where do you see yourself in 5 years?

- As if you would care. It's none of your business, but since we are at it. I see myself as your manager in 5 years. Hope that you like that thought.

We didn't bother reading your CV. Would you like to tell us about yourself?

- Nope. Have a nice day and suck my dick. I'm leaving.

Can you give us your phone number and the phone number of your girlfriend?

- I didn't know that I am selling my soul to your company by accepting this job offer. I'm not your slave and you will not call me whenever I'm enjoying my private time.

What's motivating you?

- Money and the peaceful vibe at work when you are shutting the fuck up when I'm fully focused during my projects.

How do you handle stress?

- I dick slap everyone infront of me.

Do you see yourself as a hard worker?

- Nah, I'm not interested in sucking dicks, eating her ass and bending over to get a little bit of a raise.

Two years ago I moved to Dublin with my wife (we met on tour while we were both working in music) as visa laws in the UK didn’t allow me to support the visa of a Russian national on a freelance artists salary.

After we came to Dublin I was playing a lot to pay rent (major rental crisis here), I play(ed) Double Bass which is a physically intensive instrument and through overworking caused a long term injury to my forearm which prevents me playing.

Luckily my wife was able to start working in Community Operations for the big tech companies here (not an amazing job and I want her to be able to stop).

Anyway, I was a bit stuck with what step to take next as my entire career had been driven by the passion to master an art that I was very committed to. It gave me joy and meaning.

I was working as hard as I could with a clear vision but no clear path available to get there, then by chance the opportunity came to study a Higher Diploma qualification in Data Science/Analysis (I have some experience handling music licensing for tech startups and an MA with components in music analysis, which I spun into a narrative). Seemed like a ‘smart’ thing to do to do pick up a ‘respectable’ qualification, if I can’t play any more.

The programme had a strong programming element and I really enjoyed that part. The heavy statistics/algebra element was difficult but as my Python programming improved, I was able to write and utilise codebase to streamline the work, and I started to pull ahead of the class. I put in more and more time to programming and studied personally far beyond the requirements of the programme (scored some of the highest academic grades I’ve ever achieved). I picked up a confident level of Bash, SQL, Cypher (Neo4j), proficiency with libraries like pandas, scikit-learn as well as R things like ggplot. I’m almost at the end of the course now and I’m currently lecturing evening classes at the university as a paid professional, teaching Graph Database theory and implementation of Neo4j using Python. I’m co-writing a thesis on Machine Learning in The Creative Process (with faculty members) to be published by the institute. My confidence in programming grew and grew and with that platform to lift me, I pulled away from the class further and further.

I felt lost for a while, but I’ve found my new passion. I feel the drive to master the craft, the desire to create, to refine and to explore.

I’m going to write a Thesis with a strong focus on programmatic implementation and then try and take a programming related position and build from there. I’m excited to become a professional in this field. It might take time and not be easy, but I’ve already mastered one craft in life to the highest levels of expertise (and tutored it for almost 10 years). I’m 30 now and no expert (yet), but am well beyond beginner. I know how to learn and self study effectively.

The future is exciting and I’ve discovered my new art! (I’m also performing live these days with ‘TidalCycles’! (Haskell pattern syntax for music performance).

Hey all! I’m new on devRant!

It's fine if you're 'not good with computers' and need help. Ask me politely and sure I'll see how I can help and teach you what you need so that you can do it yourself in the future.

It's not fine, however, if you refuse to fucking learn after the millionth time I've taught you how to do the exact same thing because 'It's too hard' and 'I won't understand anyway'. And then proceed to call me a bad and ungrateful friend because I can't come to your rescue the very second you need me and don't seem 1000% enthusiastic to help at 1am in the morning when I'm still doing my own work.

Sure, I'm the 'tech person' amongst our friends. I *do* understand the frustration you experience when something isn't working. But that doesn't mean I'm obligated to be your 24/7 IT support, while listening to your complaints of how I was probably the one who fucked it up in the first place when I helped fixed your phone/laptop last time (for the record, this was *never* the case).

UGHHHHHHHH

ps: I just found this community and I love it already! Thought this mental rant I had earlier would fit right in lol
(Also, sorry English isn't my first language D:

To those that think they can't make it.
To those that are put down by those that don't understand you.
And to those that have never had a dream come true.

Not a rant, but the story of how I got into programming

I've always been into tech/electronics. I remember being told once that when I was 3, I used to take plug sockets to pieces. When I was 7, I built a computer with my dad.
There isn't a thing in my room that hasn't been dismantled and put back together again. Except for the things that weren't put back together again ;)

When I was 15, I got a phone for Christmas. It was a pretty crappy phone, the LG P350 (optimus ME). But I loved it all the same.
However I knew it could do a lot more. It ran a bloated, slow version of Android 2.2.
So I went searching, how can I make it faster, how to make it do more. And I found a huge community around Android ROMs. Obviously the first thing I did was flashed this ROM. Sure, there were bugs, but I was instantly in love with it. My phone was freed.

From there I went on to exploring what else can be done.
I wanted to learn how to script, so over the weekend I wrote a 1000 line batch (Windows cmd) script that would root the phone and flash a recovery environment onto it. Pretty basic. Lots of switch statements, but I was proud of it. I'd achieved something. It wasn't new to the world, but it was my first experience at programming.

But it wasn't enough, I needed more.
So I set out to actually building the roms. I installed Linux. I wanted to learn how to utilise Linux better, so I rewrote my script in bash.
By this time, I'd joined a team for developing on similar spec'd phones. Without the funds to by new devices, we began working on more radical projects.
Between us, we ported newer kernels to our devices. We rebased much of the chipset drivers onto newer equivalents to add new features.

And then..

Well, it was exam season. I was suffering from personal issues (which I will not detail), and that, with the work on Android, I ended up failing the exams.
I still passed, but not to the level I expected.

So I gave up on school, and went head first into a new kind of development. "continue doing what you love. You'll make it" is what I told myself.

I found python by contributing to an IRC bot. I learnt it by reading the codebase. Anything I didn't understand, I researched. Anything I wanted to do, google was there to help me through it.

Then it was exam season again. Even though I'd given up on school, I was still going. It was easier to stay in than do anything about it.
A few weeks before the exams, I had a panic attack. I was behind on coursework, and I knew I would do poorly on exams.
So I dropped out.
I was disappointed, my family was disappointed.
So I did the only thing I felt I could do. I set out to get a job as a developer.

At this stage, I'd not done anything special. So I started aiming bigger. Contributing to projects maintained by Sony and Google, learning from them. Building my own projects to assist with my old Android friends.
I managed to land a contract, however due to the stresses at home, I had to drop it after a month.
Everything was going well, I felt ready to get a full time job as a developer, after 2 years of experience in the community.

Then I had to wake up.
Unfortunately, my advisors (I was a job seeker at the time) didn't understand the potential of learning to be a developer. With them, it's "university for a skilled job".
They see the word "computer" on a CV, they instantly say "tech support".
I played ball, I did what I could for them. But they'd always put me down, saying I wasn't good enough, that I'd never get a job.
I hated them. I'd row with them every other day.

By God, I would prove them wrong.

And then I found them. Or, to be more precise, they found me. A startup in London got in contact with me. They seemed like decent people. I spoke with their developers, and they knew their stuff, these were people that I can learn from.
I travelled 4 hours to go for an interview, then 4 hours back.
When I got the email saying they'd move me to London, I was over the moon.
I did exactly what everyone was telling me I couldn't do.

1.5 years later, I'm still working with them. We all respect each other, and we all learn from each other.

I'm ever grateful to them for taking a shot with me. I had no professional experience, and I was by no means the most skilled individual they interviewed.

Many people have a dream. I won't lie, I once dreamed of working at Google. But after the journey I've been through, I wouldn't have where I am now any other way. Though, in time, I wish to share this dream with another.
I hope that all of you reach your dreams too.

Sorry for the long post. The details are brief, but there are only 5k characters ;)

Friend brings over a Windows 8 all in one laptop.
Friend: Can you fix my laptop
Me: I'm a programmer
Friend: I thought you worked with computers.
Me: I do... but I'm not tech support
Friend: Please?
Me: (reluctantly) Fine.
*many hours later after attempting to get the PC to boot from a USB. WHY DOES THIS PC NOT HAVE A KEY TO ENTER THE GOD DAMNED BOOT MENU AND HAS NO BOOT ORDER SELECTION?????!*
Friend: Have you fixed it?
Me: No
Friend: You suck at computers
Me: ....

Never spoke to him again.

My boss asked me to do tech support today as one of tech support employee was not feeling well.

The very first call i attended, went like:

Me : Sir, this is xyz support desk. How may i help you?

*Listening his problem*

Me : Sir solution is pretty simple. Just do a Right click on application shortcut icon and then select "Open File Location".

Client : where can i find "Right Click"?

Don't apply for a job that you don't like. You're gonna hate your life.

Don't ask for a salary you know you're not worth.

Work in a tech company as much as possible. If you don't, you're gonna be treated as a powerpoint presentation expert, office installation expert, video editor/movie maker expert, IT support guy, loose plug/broken headset repairman, facebook hacker, and a dark magician all at once. Most (not all) tech companies know who you are better. They understand your needs better.

Just wow. I am amazed by what just happened.

A year ago my parents decided to switch from desktop to laptop for convenience. Knowing their needs, i bought them one without an OS and installed Ubuntu 16.04 on it. The thing is that if you do a regular maintenance of the laptop once a year at their partner company, you get additional 4 years of warranty (this offer is amazing).

So today was the day I brought the laptop for this maintenance for the first time. They make you a profile on their support website where you can track shit regarding your device, super convenient. First thing I notice that the login page was not https. Awkward, but there is no sensitive data here so i let it pass. Naturally i forgot my password, so I requested a new one and guess what? I recieved it in plaintext via mail. A tech repair oriented company does this, my god.

I went there, gave them the laptop in question and got a piece of paper, where they wrote that the laptop is in their hands now, and the current physical state of the laptop, and blabla.

I got home and I read what the guy wrote among other things: THE OPERATING SYSTEM IS NOT LEGAL.

How the fuck is Ubuntu not legal??? What the fuck is this shit? I sure as hell didn't torrent it or bought a booteged copy on the streets.

Freaking tech support.
Freaking sparkhire.

Their 'one-way interview' bs only supports flash. Flash. in production. in 2019. Flash died years ago, and its support ends next year. What the crap?

Anyway, I finally decided I should do the interview since they already have all of my information anyway. Thanks, "privacy-conscious" third party. Totally appreciate it.

I spent half an hour and couldn't get flash working on their site (but all other sites were fine), so I contacted their support. I gave them all the relevant specs (inc. ofc browser), the steps to reproduce, and all of my attempts at fixing the issue.

To their credit, I recieved a response within a few minutes. To their discredit: their response was: "What browser are you using?" This question was followed by my report (including, ofc, my browser and all the other overlooked details), immediately followed by a "debugging info" section appended by their support service that also included my browser, os, and other specs.

Learn to fucking read.

Their suggestion? Use google chrome. Barring that: record your 20-30 minute video by holding your phone in front of your face the entire time. I am so not kidding.

They also asked what page i was having difficulty on. You guessed it: the page url was also included within that "debugging info" section.

It wasn't a form letter, either. I'd understand if it was all automated, but it was a real person who was really typing up the emails, and really didn't bother reading a damned thing.

I did end up getting flash working, but their "tech support" (script-reader) was entirely useless.

The tech stack at my current gig is the worst shit I’ve ever dealt with...

I can’t fucking stand programs, especially browser based programs, to open new windows. New tab, okay sure, ideally I just want the current tab I’m on to update when I click on a link.

Ticketing system: Autotask
Fucking opens up with a crappy piss poor sorting method and no proper filtering for ticket views. Nope you have to go create a fucking dashboard to parse/filter the shit you want to see. So I either have to go create a metric-arse tonne of custom ticket views and switch between them or just use the default turdburger view. Add to that that when I click on a ticket, it opens another fucking window with the ticket information. If I want to do time entry, it just feels some primal need to open another fucking window!!! Then even if I mark the ticket complete it just minimizes the goddamn second ticket window. So my jankbox-supreme PC that my company provided gets to strugglepuff along trying to keep 10 million chrome windows open. Yeah, sure 6GB of ram is great for IT work, especially when using hot steaming piles of trashjuice software!

I have to manually close these windows regularly throughout the day or the system just shits the bed and halts.

RMM tool: Continuum
This fucker takes the goddamn soggy waffle award for being utterly fucking useless. Same problem with the windows as autotask except this special snowflake likes to open a login prompt as a full-fuck-mothering-new window when we need to open a LMI rescue session!!! I need to enter a username and a password. That’s it! I don’t need a full screen window to enter credentials! FUCK!!! Btw the LMI tools only work like 70% of the time and drag ass compared to literally every other remote support tool I’ve ever used. I’ve found that it’s sometimes just faster to walk someone through enabling RDP on their system then remoting in from another system where LMI didn’t decide to be fully suicidal and just kill itself.

Our fucking chief asshat and sergeant fucknuts mcdoogal can’t fucking setup anything so the antivirus software is pushed to all client systems but everything is just set to the default site settings. Absolutely zero care or thought or effort was put forth and these gorilla spunk drinking, rimjob jockey motherfuckers sell this as a managed AntiVirus.

We use a shitty password manager than no one besides I use because there is a fully unencrypted oneNote notebook that everyone uses because fuck security right? “Sometimes it’s just faster to have the passwords at the ready without having to log into the password manager.” Chief Asshat in my first week on the job.

Not to mention that windows server is unlicensed in almost every client environment, the domain admin password is same across multiple client sites, is the same password to log into firewalls, and office 365 environments!!!

I’ve brought up tons of ways to fix these problems, but they have their heads so far up their own asses getting high on undeserved smugness since “they have been in business for almost ten years”. Like, Whoop Dee MotherFucking Doo! You have only been lucky to skate by with this dumpster fire you call a software stack, you could probably fill 10 olympic sized swimming pools to the brim with the logarrhea that flows from your gullets not only to us but also to your customers, and you won’t implement anything that is good for you, your company, or your poor clients because you take ten minutes to try and understand something new.

I’m fucking livid because I’m stuck in a position where I can’t just quit and work on my business full time. I’m married and have a 6m old baby. Between both my wife and I working we barely make ends meet and there’s absolutely zero reason that I couldn’t be providing better service to customers without having to lie through my teeth to them and I could easily support my family and be about 264826290461% happier!

But because we make so little, I can’t scrap together enough money to get Terranimbus (my startup) bootstrapped. We have zero expendable/savable income each month and it’s killing my soul. It’s so fucking frustrating knowing that a little time and some capital is all that stands between a better life for my family and I and being able to provide a better overall service out there over these kinds of shady as fuck knob gobblers.

Tech support to family member:

Mom: "App just goes black after 30 seconds"
Me: "remove it and install again"
Mom: "how?"
Me: "tap the icon and hold till icon wiggles"
Mom: "doesn't do anything"
Me: "did you tap and hold?"
Mom: "hold what?"
Me:"Tap and and don't pull your finger up"
Mom: "Nothing... oh wait, yes it jiggles"
Me: "lift finger, tap the x that appeared on the icon, follow instructions"
Mom: "ok did that so what do I do now?"
Me: Grrrrrrrrr
Mom: "ok it's deleted"
Me: "Go to app store, and search for the app. after you tap the appstore icon, in a moment or so you should see a magnifying glass icon with the word search, tap that"
Mom: "nope no magnifying glass"
Me: ggrrrrrrr "yes their is one"
Mom: "nope"
Me: "yep"
Mom: "nope, it isn't their, I'M NOT STUPID YOU KNOW JUST BECAUSE I'M OLD!!! WHY DO YOU ALWAYS THINK I'M SO STUPID? THERE IS NO MAGNIFYING GLASS!!!"
Me: Deep, deep deep breath to the point of bursting my lungs (which is the preferable outcome)
Me: "top right corner or bottom right corner"
Mom: silence.... a few crickets in the background then some giggles followed with "Oh yea, their it is "....

20 minute call. no hi, how are you, how's your day. Just hello, I have a problem, it's fixed, bye.

Sometimes, and I don't want to sound mean BUT I wish we could pick our family.....

Most of things I'm about to say are experienced by almost 99% of developers in Africa including my country so I'm going to make it a more general rant.

As an African developer, life is both exciting and frustrating at the same time. Some of the challenges that make life difficult for developers in Africa include:

1). Slow Internet Speed: The internet in Africa can be extremely slow and unreliable, making it frustrating to work on projects that require large file downloads. This is a serious challenge for freelance developers who work from home.

2). Unstable Electricity: Frequent power outages due to inadequate infrastructure, insufficient investment in energy production and distribution, and political instability makes it difficult for developers in Africa to work consistently. Most times I get frustrated because you can experience black out at anytime of the day which could last for hours to days automatically rendering you useless if you have no power backup generator at home.

3). Low Pay: While the opportunities for software developers in Africa are quite high, the salary is often disappointing. Many talented programmers end up seeking better opportunities overseas. In fact I quit my full-time job because of this reason.

4). Lack of Support for Tech Start-ups: There are few venture capital firms in Africa willing to invest in new ideas, which makes it difficult for tech start-ups to get off the ground. It's just sad, you can have an idea and just die with it.

So in summary, it's not a walk in the park to be a developer in Africa, but despite all of that I am glad to be a part of the African journey, having the opportunity to had work at a tech agency firm on various projects ranging from healthcare to finance, I find it rewarding to know that my work has contributed to a better future for my continent. 🤞

The website for our biggest client went down and the server went haywire. Though for this client we don’t provide any infrastructure, so we called their it partner to start figuring this out.
They started blaming us, asking is if we had upgraded the website or changed any PHP settings, which all were a firm no from us. So they told us they had competent people working on the matter.

TL;DR their people isn’t competent and I ended up fixing the issue.

Hours go by, nothing happens, client calls us and we call the it partner, nothing, they don’t understand anything. Told us they can’t find any logs etc.

So we setup a conference call with our CXO, me, another dev and a few people from the it partner.
At this point I’m just asking them if they’ve looked at this and this, no good answer, I fetch a long ethernet cable from my desk, pull it to the CXO’s office and hook up my laptop to start looking into things myself.

IT partner still can’t find anything wrong. I tail the httpd error log and see thousands upon thousands of warning messages about mysql being loaded twice, but that’s not the issue here.
Check top and see there’s 257 instances of httpd, whereas 256 is spawned by httpd, mysql is using 600% cpu and whenever I try to connect to mysql through cli it throws me a too many connections error.

I heard the IT partner talking about a ddos attack, so I asked them to pull it off the public network and only give us access through our vpn. They do that, reboot server, same problems.

Finally we get the it partner to rollback the vm to earlier last night. Everything works great, 30 min later, it crashes again. At this point I’m getting tired and frustrated, this isn’t my job, I thought they had competent people working on this.

I noticed that the db had a few corrupted tables, and ask the it partner to get a dba to look at it. No prevail.

5’o’clock is here, we decide to give the vm rollback another try, but first we go home, get some dinner and resume at 6pm. I had told them I wanted to be in on this call, and said let me try this time.

They spend ages doing the rollback, and then for some reason they have to reconfigure the network and shit. Once it booted, I told their tech to stop mysqld and httpd immediately and prevent it from start at boot.

I can now look at the logs that is leading to this issue. I noticed our debug flag was on and had generated a 30gb log file. Tail it and see it’s what I’d expect, warmings and warnings, And all other logs for mysql and apache is huge, so the drive is full. Just gotta delete it.

I quietly start apache and mysql, see the website is working fine, shut it down and just take a copy of the var/lib/mysql directory and etc directory just go have backups.

Starting to connect a few dots, but I wasn’t exactly sure if it was right. Had the full drive caused mysql to corrupt itself? Only one way to find out. Start apache and mysql back up, and just wait and see. Meanwhile I fixed that mysql being loaded twice. Some genius had put load mysql.so at the top and bottom of php ini.

While waiting on the server to crash again, I’m talking to the it support guy, who told me they haven’t updated anything on the server except security patches now and then, and they didn’t have anyone familiar with this setup. No shit, it’s running php 5.3 -.-

Website up and running 1.5 later, mission accomplished.

Because of the pandemic and how most of the people in my institution's I.T department are working from home we were asked to route calls from our work extension to our home phones. I did it to my cellphone and some of the calls that I get are hilarious, yet annoying. Annoying because we have a bunch of boomer ass people making the most ridiculous calls.
Being that the calls are not registered into our phones they just show the random number from which x person is calling.

Just right now my phone rings aaaand:
Me: "Hello?"
Boomer: "YES <tech support technician's name which is obviously not mine> I NEED YOU TO FIX MY EMAIL IT IS NOT WORKING AND MY LAPTOP IS NOT WORKING"

Me: "I am sorry, I don't know how did you get this number, but what we can..."

BOOMER: WELL CAN I PLEASE SPEAK TO THE TECHNICIAN? I NEED THIS TO GET FIXED RIGHT NOW

Me: As I was saying, we can attempt to send an email through your phone's outlook app if you have it installed or I can send an email asking them to contact you since you are reaching an entirely different dep..."

Boomer: "DID YOU NOT HEAR ME! MY LAPTOP IS NOT WORKING AND I CAN'T SEND EMAILS AND I DON'T WANT TO USE MY PHONE, I WANT TO USE MY LAPTOP"

Me: Did YOU not hear me? I just said that I can send an email for you since my computer is working properly, at the same time, not wanting to use your phone to send an email when you have no other option available is more of a YOU problem, it is not mine

Boomer: EXCUSE ME! WHO DO YOU THINK YOU ARE TALKING TO? i AM THE MANAGER OF <X> DEPARTMENT

Me: nice to meet you I guess, I am the MANAGER of X department as well, i have been told that for issues with my attitude I can just toss you over to <Director of IT> if you wish.

Boomer: Oh....no...thank you, I will send an email through my phone and see if that works.

Some background: The Head of my department is a hardass that is not scared to tell people to fuck off when they are messing shit up and he is very protective of all of us. I love this man and have personally followed the dude through hell when no one else came through. If they think I am bitchy that dude would throw down an entire house over people being dense, and even though he is a boomer himself (age terms) he despises the general attitude of entitled people from his generation.

10/10 I love my boss and hope to heaven that all of you find similar leaders.

Tech support for Friend...
Again...

Ok...
A friend ran down the hallway to my Appartement, I opened the door for him and asked him "What The Fuck... Is wrong with you?!" He was just coughing like...
My... Laptop.... Is... Slow...
When he then eventually came to the point where he could Breath normally again I asked him to login into his by then super with shitty software bloated PC... It was a mess... A Desktop full of Shit... only Shit... I
then opened Chrome and Task Manager...
and holy shit... EVERYTHING! Literally ANYTHING was under 100% Load... Yet his shitty Fans werent spinning up... Shutdown the Laptop and opened it... not to my surprise it was full of Dust... I cleaned it and booted it again... still 100% Load... I couldnt do shit without being bombarded with porn and Hentai Ads... So... I asked him "Did you make any backups to this machine?" He was like.. "*Really long explenation* No *Really long Explenation*"
Great... i thought to myself... Then I said to him his PC was so trash that i only could Reset it to 0... He was like DO ANYTHING YOU CAN LITERALLY ANYTHING!
I then explained him, Resetting this PC Means literally 0 A Fresh start, nothing of your data will be there literally nothing...
He again Was like DO IT!
So I did... When it was done i showed him the result... He FREAKED OUT LIKE THE WORLD WAS GOING TO FUCKING END, HE SCREAMED AT ME WHAT THE HELL HAVE YOU DONE? REVERSE IT! REVERSE IT NOW!
I Then said to him, I reset it to 0, I said this would happen...
He then took his now perfectly running Laptop and Ran away...

tl;dr
Tech support for friend, Reset PC to 0, Freaked out AF...

99% of our server-side code is Python and PHP (legacy applications).

Asked a junior dev to make a small update to a PHP site so we could have it run some cleanup server side. Plenty of existing PHP code to look at and piece something together. Should be 50 lines max.

Did he use the existing PHP code to do this task? Nope. Did he at least use Python? Nope.

Node.js

His response?

"I couldn't figure it out and Node.js seemed to have good support for mongo so I used that instead."

We have 0 lines of server side javascript. Never had node installed. Literally none of the devs use node here. Not only is this completely outside of our tech stack, but he had to take the time to learn Node and JS just because he thought it was easier.

Much would of rather he put in twice as much time to learn the tools of our stack.

This is not an interview test just an awkward experience in general regarding interview.

This happened two years ago when I was a fresh university graduate looking for a job in UK as an immigrant (Im EU national).

Went to an interview for a web dev+tech support position. Two fat guys with tshirts met me and started interviewing me for a sysadmin position. Started asking me about disaster recovery and stuff.

Turns out recruiter messed up not only companies but positions as well. Also these two guys didnt bother to check anything.

I pulled out the job ad for which I applied originally, interviewers had a look at it and still proceeded questioning me while knowing that I prepared for completely different position interview.

Needless to say, it went terrible and I didnt get the job. I dont know if its just me or Im unlucky, but I had a lot of encounters in UK with so many incompetent recruiters.

Was explaining a technical concept at a "family" dinner. Suddenly stepmother wanted my help for something technical.

Stepmother: Say Awlex, could you help me install some software I recently bought?

Me: (Not this shit again) I even don't know what software you're talking about. How is the software called, what does it do?
Sm: it's calles digital... *long pause*
Me: (I don't like where this is going)
Sm: software... *another long pause*
Me: (fuck me harder than that lightly clothed woman outside)
Sm: something... *long pause*
Me: (alright brain, which way out of here doesn't involves me creating a bullet hole in either one of us?)
Sm: And you can use it to sell something...
Me: (tf do you event sell?!)
Sm: but not like ebay
Me: (what is it then? A platform for selling services? I don't even know what kind of software you'd have to install, given that most of these platforms are be web applications, whcih makes sense for selling stuff on the internet)
Sm: Anyway, could you help me install it? It would take me hours to get into it.
Me: (You think just installing would solve it? As soon as I install it, you probably expect me to be your walking manual as well, don't you?) Look, I'm gonna be honest with you, since I started working I don't have nearly as much free time as I used to have (Not everybody works when they feel like it, you know that?) I get home at around almost 7pm (most of the time) and don't really wanna work afterwards. Most of the time there's a support service from the people who made this software and they would be glad to help you. (Sorry support team, for pushing this bundle of incompetence onto you, but I guess she didn't even listen to my advice).

After that she didn't back down and still wanted my help. Then my grandmother derailed the conversation and got me out of this. When I thanked her later she yold me that she saw I saw uncomfortable and wanted to help. I love my grandmother.

So I am not going to be your "family" tech support. You b(r)ought this onto yourself. Are more than twice my age and still can't use your brain to solve problems like these on your own and you can even less reason abiut your motives and desires when asking for help. I am sick of you and shutty opinions about people, just because I work as a software engineer doesn't mean I'm exist solely for satisfying your unreasonable desires.

Stop offending me and my profession and get yourself some common sense.
Protip #0: Give me one fucking reason to help you, because you're not family enough and your personality really doesn't bring forth any emotion but annoyance

Me: *reading work order* Customer states Mac does not have sound

*Me turns on Mac, it makes the signature "BONNNNG" sound*

Me: Uh huh...

Coworker: Rule No. 1 of tech support: The users always lie

Me: True, but still! How do you miss the start up Mac sound?!

the fuck kind of manager are you that you tell your leads not to fucking answer their damn phones when services need restoring????? If your fucking team member can do his damn job like a grown ass adult, but sees that you (his lead) made a change and has questions, your ass better answer the phone, or i will rocket launch it up your ass, straight into your brain so it's the newest, latest, fucking hippest trend and hooked into your system so you answer every fucking call hands-free. Even when fucking "Windows Tech Support" calls you every 30 minutes because your keep expired.

There are people counting on you, worthless fuckwipe. Get. The. Fuck. Over. Yourself. And do your fucking job.

Edit: phone tried to censor me

I've just noticed an app review that I've given and would fit right into the wk123 (that's the insult one, right?).

"Biggest pile of junk that I've ever seen. You have one job! To register the fucking phone number (which you could get with Phone permission) and verify it (which you can do with the SMS permission) and you should either have the user do that once upon installation or you automate it entirely so that it can run in the background! You can fully automate this, and it's not that complicated that it needs 10 whole seconds of loading time in between! Heck, this pile of crap can't even continue into the main view after entering the verification code! You haven't published the source code (and maybe that's for the best) but if it was, I'd probably immediately get cancer by viewing your crappy spaghetti code. Dear developer, please take a step back and (re)join the PC tech support guys. You have no place in the development world."

To top it all off, that app currently only needs phone permission to verify my number (at least they've done that much). So I figured, I've already gone through that authentication flow so let's remove that permission to abide by the principle of least privilege.

Except that the fucking crapp just goes through the "requires phone permission" shit again whenever that permission removal happens. Fucking piece of garbage!!! That such spaghetti code fuckers even have a job, it boggles my mind.

I hate being a fucking tech support dude. Everyone thinks it is my job to fix their device. Some girl asked me to replace her iPhone 6 plus screen a few days ago. I reluctantly said yes. I bought a screen. And I started the process. I opened the box for the new screen and it was just the screen with no digitizer. That was completely my fault. I was an idiot. I immediately buy the correct one on amazon and tell the girl, I'm sorry you won't have a phone for two days. As soon as the new package comes in, I will do the repair.
3 Days Later: Today.
Her: Has it come in yet?
Me: No, I'm going to call Amazon
Amazon: We're sorry, the thing you asked for was out of stock, you'll have to buy it again.
He was very nice, and he gave me free shipping, but this was not my fault!
Her: I have to wait 2 more days? That's like a whole week without a phone!
I had to do this for free and pay $40 for the new part. I am never telling anyone I am a developer again. I feel so fucking bad, and she's mad. And I can't do anything about it.

Comes back to hometown for easter holidays.
(Not so close) 'friends & family' tech support requests start rolling in..

!dev but definitely rant

Here's a fucking thought:
How is holding women over different standards at events and (non-physical) competitions (hackathons especially, somehow) NOT widely considered sexist? I don't even mean towards men - yes, of course.
But also towards women: By preferring their results in some competitions in order to "support them", you implicitly degrade them to be small children in need for praise. You imply that you expect them to perform worse. By "women-first" PR bullshit, you do what you claim to be against. Fuck you.

Why can't we just hold everyone to the same fucking standards? Women can be just as good in tech as men, when interested. I would even make a point that these different standards hold back women from trying to get into any tech-related career.

So, I found this :

Dear Tech Support:
Last year I upgraded from Girlfriend 7.0 to Wife 1.0. I soon noticed that the new program began unexpected child processing that took up a lot of space and resources. In addition, Wife 1.0 installed itself into all other programs and now monitors all other system activity. Applications such as Poker Night 10.3, Football 5.0, HuntingAndFishing 7.5, and Racing 3.6. I can't seem to keep Wife 1.0 in the background while attempting to run my favorite applications. I'm thinking about going back to Girlfriend 7.0, but the uninstall doesn't work on Wife 1.0. Please help!

Thanks ...Troubled User
-------
REPLY:

Dear Troubled User:
This is a very common problem. Many people upgrade from Girlfriend 7.0 to Wife 1.0, thinking that it is just a Utilities and Entertainment program. Wife 1.0 is an OPERATING SYSTEM and is designed by its Creator to run EVERYTHING!!! It is also impossible to delete Wife 1.0 and to return to Girlfriend 7.0. It is impossible to uninstall, or purge the program files from the system once installed. You cannot go back to Girlfriend 7.0 because Wife 1.0 is designed not to allow this. Look in your Wife 1.0 manual under Warnings-Alimony-Child Support. I recommend that you keep Wife 1.0 installed and work on improving the configuration. I suggest installing the background application YesDear 99.0 to alleviate software augmentation.

The best course of action is to enter the command C:\APOLOGIZE because ultimately you will have to do this before the system will return to normal anyway.

Wife 1.0 is a great program, but it tends to be very high maintenance. Wife 1.0 comes with several support programs, such as CleanAndSweep 3.0, CookIt 1.5 and DoBills 4.2. However, be very careful how you use these programs. Improper use will cause the system to launch the program NagNag 9.5. Once this happens, the only way to improve the performance of Wife 1.0 is to purchase additional software. I recommend Flowers 2.1 and Diamonds 5.0, but beware because sometimes these applications can be expensive.

WARNING!!! DO NOT, under any circumstances, install SecretaryWithShortSkirt 3.3. This application is not supported by Wife 1.0 and will cause irreversible damage to the operating system. 

WARNING!!! Attempting to install NewGirlFriend 8.8 along with Wife 1.0 will crash the system.

(see Wife 1.0 manual, Apologize, High Maintenance & Secretary with Short Skirt)

I've recently received another invitation to Google's Foobar challenges.

A while ago someone here on devRant (which I believe works at Google, and whose support I deeply appreciate) sent me a couple of links to it too. Unfortunately back then I didn't take the time to learn the programming languages (Python or Java) that Google requires for these challenges. This time I'm putting everything on Python, as it's the easiest language to learn when coming from Bash.

But at the end of the day.. I am a sysadmin, not a developer. I don't know a single thing about either of these languages. Yet I can't take these challenges as the sysadmin I am. Instead, I have to learn a new language which chances are I'll never need again outside of some HR dickhead's interview with lateral thinking questions and whiteboard programming, probably prohibited from using Google search like every sane programmer and/or sysadmin would for practical challenges that actually occur in real life.

I don't want to do that. Google is a once in a lifetime opportunity, I get that. Many people would probably even steal that foobar link from me if they could. But I don't think that for me it's the right thing to do. Google has made a serious difference by actually challenging developers with practical scenarios, and that's vastly superior to whatever a HR person at any other company could cobble together for an interview. But there's one thing that they don't seem to realize. A company like Google consists of more than just developers. Not only that, it probably consists - even within their developer circles - of more than just Python and Java developers. If any company would know about languages that are more optimized such as C, it would be Google that has to leverage this performance in order to be able to deliver their services.

I'll be frank here. Foobar has its own issues that I don't like. But if Google were a nice company, I'd go for it all the way nonetheless - after all, they are arguably the single biggest tech company in the world, and the tech industry itself is one of the biggest ones in the world nowadays. It's safe to say that there's likely no opportunity like working at Google. But I don't think it's the right thing. Even if I did know Python or Java... Even if I did. I don't like Google's business decisions.

I've recently flashed my OnePlus 6T with LineageOS. It's now completely Google-free, except for a stock Yalp account (that I'm too afraid to replace with my actual Google account because oh dear, third-party app stores, oh dear that could damage our business and has to be made highly illegal!1!). My contacts on that phone are are all gone. They're all stored on a Google server somewhere (except for some like @linuxxx' that I consciously stored on device storage and thus lost a while back), waiting for me to log back in and sync them back. I've never asked for this. If Google explicitly told me that they'd sync all my contacts to my Google account and offer feasible alternatives, I'd probably given more priority to building a CalDAV and CardDAV server of my own. Because I do have the skills and desire to maintain that myself. I don't want Google to do this for me.

Move fast and break things. I've even got a special Termux script on my home screen, aptly named Unfuck-Google-Play. Every other day I have to use it. Google Search. When I open it on my Nexus 6P, which was Google's foray into hardware and in which they failed quite spectacularly - I've even almost bent and killed it tonight, after cursing at that piece of shit every goddamn day - the Google app opens, I type some text into it.. and then it just jumps back to the beginning of whatever I was typing. A preloader of sorts. The app is a fucking web page parser, or heck probably even just an API parser. How does that in any way justify such shitty preloaders? How does that in any way justify such crappy performance on anything but the most recent flagships? I could go on about this all day... I used to run modern Linux on a 15 year old laptop, smoothly. So don't you Google tell me that a - probably trillion dollar - company can't do that shit right. When there's (commercialized) community projects like DuckDuckGo that do things a million times better than you do - yet they can't compete with you due to your shit being preloaded on every phone and tablet and impossible to remove without rooting - that you Google can't do that and a lot more. You've got fucking Google Assistant for fucks sake! Yet you can't make a decent search app - the goddamn thing that your company started with in the first place!?

I'm sorry. I'd love to work at Google and taste the diversity that this company has to offer. But there's *a lot* wrong with it at the business end too. That is something that - in that state - I don't think I want to contribute to, despite it being pretty much a lottery ticket that I've been fortunate enough to draw twice.

Maybe I should just start my own company.

This rant is inspired by another rant about automated HR emails like "we appreciate your interest [bla bla] you got rejected [bla bla]". (Please bare with me).
I live in an underdeveloped country, I graduated in September, did Machine Learning for my thesis and I will soon publish a paper about it, loved it wanted to work as ML/data science engineer. On all the job postings I found there was only one job related, I sent resume, they didn't answer, couple months later that company posted that they want a full stack web dev with knowledge of mobile dev and ML, basically an all in one person, for the salary of a junior dev.
- another company posted about python/web scraping developer, I had the experience and I got in touch, they sent me a test, took me 3 days, one of the questions took me 2 days, I found an unanswered SO question with the exact wording dating to 6 months ago, I solved it, sent answers, never heard back from them again.
- one company weren't really hiring, I got in touch asking if the have a position, they sent a test, I did it, they liked it, scheduled an interview, the interviewer was arrogant, not giving any attention to what I am saying, kept asking in depth questions that even an expert might struggle answering. In the end they said they're not really hiring but they interview and see what they can find. Basically looking for experts, I mentioned that im freshly graduated from the very beginning.
- over 1000 applications on different positions on LinkedIn across the whole world, same automated rejection email, but at least they didn't keep me waiting.
- I lost hope. Found a job posting near me, python/django dev, in the interview they asked about frontend (react/vueJS) and Flutter, said I don't have experience and not interested in that, they asked about databases, C and java and other stuff that I have experience in, they hired me with an insulting salary (really insulting) cuz they knew im hopeless, filling 2 positions, python dev and tech support for an app built in the 90s with C/java and sorcery... A week into the job while I'm still learning about the app I'm supposed to support, the guy called me into the office: "here's the thing" he said, "someone else is already working on python, i want you to learn either react or vueJS or flutter" I was in shock, I didn't know what to say, I said I'll think about it, next week I said I'll learn react, so I spent the week acting like im learning react while I scroll on FB and LinkedIn (I'm bad, I know).
- in the weekend a foreign company that I applied to few weeks ago got in touch, we had some interviews and I got hired as DevOps/MLOps. It's been a month and I'm loving it, the salary is decent and I love what I do.
Conclusion: don't lose hope.

So, now that companies are used to "WFH", maybe we can agree upon a better office for tech companies?

I do actually think the more "ideal" tech company office wouldn't have to be expensive.

It can be smaller. Any tech company worth it's salt should have discovered in the last few months that it's not just devs who can work from home. Sales, support, management — you really don't need to fight your way through highway traffic or cram yourself into a sweaty subway every day.

There's value in having an office. Not everyone can fit a good workspace in their apartment.

But we could at least center it around:

1. A bunch of small, completely soundproof isolation booths, for those who need a focus space, and can't find a silent spot at home.

2. A social lounge space, a communal living room with couches, a bar, creative relaxing stuff, whiteboards, etc. WFH can become depressing even for the most antisocial employees, chilling on a couch with some coworkers to brainstorm ideas or chat about random tech is valuable for building good relationships with your team.

The "open plan office" with rows of desks and monitors, no matter how luxuriously decorated with vertical gardens and hipster desks from reclaimed wood, can go die a fiery painful death.

I either want to work, or socialize.

Open plan offices (and it's even more dystopian suicide-inducing cousin, the cubicle) are like being unable to choose between fucking and a blowjob, so you end up humping a navel.

Oh, and conference rooms, go fuck yourself as well. I want to be able to minimize your ugly face if you plan to talk about company financial reports for 2 hours.

Saw this on Facebook and couldn't help but share here! 😂

A young woman submitted the tech support message below (about her relationship to her husband) presumably did it as a joke…
The query:

Dear Tech Support,

’Last year I upgraded from Boyfriend 5.0 to Husband 1.0 and noticed a distinct slowdown in overall system performance, particularly in the flower and jewelry applications, which operated flawlessly under Boyfriend 5.0.

In addition, Husband 1.0 uninstalled many other valuable programs, such as: Romance 9.5 and Personal Attention 6.5, and then installed undesirable programs such as: NBA 5.0, NFL 3.0 and Golf Clubs 4.1.

Conversation 8.0 no longer runs, and House cleaning 2.6 simply crashes the system. Please note that I have tried running Nagging 5.3 to fix these problems, but to no avail.
What can I do?

Signed,
Desperate

The response (that came weeks later out of the blue):

Dear Desperate,

“First keep in mind, Boyfriend 5.0 is an Entertainment Package, while Husband 1.0 is an operating system. Please enter command: I thought you loved me.html and try to download Tears 6.2 and do not forget to install the Guilt 3.0 update. If that application works as designed, Husband 1.0 should then automatically run the applications Jewelry 2.0 and Flowers 3.5.

However, remember, overuse of the above application can cause Husband 1.0 to default to Grumpy Silence 2.5, Happy Hour 7.0 or Beer 6.1. Please note that Beer 6.1 is a very bad program that will download the Farting and Snoring Loudly Beta.

Whatever you do, DO NOT, under any circumstances, install Mother-In-Law 1.0 (it runs a virus in the background that will eventually seize control of all your system resources.)
In addition, please, do not attempt to re-install the Boyfriend 5.0 program. These are unsupported applications and will crash Husband 1.0.

In summary, Husband 1.0 is a great program, but it does have limited memory and cannot learn new applications quickly. You might consider buying additional software to improve memory and performance. We recommend: Cooking 3.0.Good Luck!’

Good Luck!

Mum: can you look at my phone?
*bunch of random shit pops up all over the place*
Me: your phones got a bunch of viruses on it or something. You'll have to get it fixed
Her: can't you do it? You make apps. Can't you just make an app for me to fix my phone?
Me: I don't really make apps, besides that's kind of impossible.
Her: so what did you go to university for?
Me: -___-

I was reading the post made by another ranter in which he was basically asked to lower the complexity of an automation script he wrote in place of something everyone else could understand. Another dev commented that more than likely it had to do with the company being worried that ranter_1 would leave and there would be no one capable of maintaining the code.

I understood this completely from both perspectives. It makes me worry how real this sometimes is. We don't get to implement X tech stack because people are worried that no one would be able to maintain Y project in the event of someone leaving. But fuck man, sometimes one wants to expand more and do things differently.

At work I came to find out that the main reason why the entirety of our stack is built in PHP is because the first dev hired into the web tech department(which is only about 12 years old in my institution) only knew PHP. The other part that deals with Java is due to some extensions to some third party applications that we have, Java knowledge (more specifically Spring and Grails) is used for those, the rest is mostly PHP. And while I LOVE PHP and don't really have anything against the language I really wonder what would it be of the institution had we've had a developer with a more....esoteric taste. Clojure, Elixir, Haskell, F# and many others. These are languages and tech stacks that bring such a forward way of thinking into the way we build things.

On the other hand, I understand if the talent pool for each of these stacks is somewhat hard to come up with, but if we don't push for certain items then they will never grow.

The other week I got scolded by the lead dev from the web tech department for using Clojure to create the demo of an application. He said that the project will most likely fall into his hands and he does not know the stack. I calmly mentioned that I would gladly take care of it if given the opportunity as well as to explain to him how the code works and provide training to everyone for it :D I also (in all of my greatness) built the same program for him in PHP. Now, I outrank him :P so the scold bounced out of the window, plus he is a friend, but the fact remains that we reached the situation in which the performance as well as the benefits of one stack were shadowed by the fact that it holds a more esoteric place in the development community.

In the end I am happy to provide the PHP codebase to him. The head of the department + my boss were already impressed with the fact that I was able to build the product in a small amount of time using a potent tech stack, they know where my abilities are and what I can do. That to me was all that matters, even if the project gets shelved, the fact that I was able to use it at work for something means a lot to me.

That and I got permission to use it for the things that will happen with my new department + the collective interest of everyone in paying me to give support even if I ever leave the institution.

Win.

Client : I am unable to download data from your sever for last 10 days.

Me : Sir, we are sorry to hear that. We are doing some maintenances on our server from this morning today. We request you to call back us in next 4 hours.

Client : But i am facing this problem for last 10 days.

Me: Sir, i heard you. As maintenance is going on it will not be possible to download data this time.

Client: From when this maintenance is going on?

Me: from this morning sir.

Client : but i am facing this probolem for last 10 days.

Me: Sir, you are not understanding it, or may be i am failing to describe the situation to you...

Client: Listen, you guys are incapable. Only knows to make excuse.

Me: Sir..

Client: Sorry to say, i am not Happy with your support. Let me talk to your senior tech guy.

Me : Sir, your problem will be solved in next 4 hours. We will call you as soon as our server went online.

Client: *.....*

It took me 20 minutes to finally make him understand the situation.

Client: Why did not you said that earlier? You guys will have all the time but i do not. Anyway.

He hangs the phone.

My ears are burning man...

Disclaimer: Long tale of a tech support job. Also the wk29 story is at the bottom.

One time I was working tech support for a website and email hosting firm that was in town. I was hired and worked as the only tech support person there, so all calls came in through me. This also meant that if I was on a call, and another one came through, they would go straight to voice mail. But I couldn't hang up calls either, so, sometimes someone would take up tons of time and I'd have to help them. I was also the "SEO" and "Social Media Marketing" person, as well; managed peoples' social media campaigns. I have tons of stories from this place but a few in particular stick out to me. No particular order to these, I'm just reminiscing as I write this.

I once had to help a man who couldn't find the start button on his computer. When I eventually guided him to allowing me to remote into his computer via Team Viewer, I found he was using Windows XP. I'm not kidding.

I once had to sit on the phone with a man selling Plexus Easy Weight Loss (snake oil, pyramid scheme, but he was a client) and have him yell at me about not getting him more business, simply because we'd built his website. No, I'D not built his website, but his website was fine and it wasn't our job to get him more business. Oh yeah, this is the same guy who said that he didn't want the social media marketing package because he "had people to hide from." Christ.

We had another client who was a conspiracy theorist and wanted the social media marketing package for his blog, all about United States conspiracies. Real nut case. But the best client I've ever had because sometimes he'd come into the office and take up my time talking at me about how Fukushima was the next 911 and that soon it'll spill into the US water supply and everybody was going to die. Hell, better than being on the phone! Doing his social media was great because he wanted me to post clearly fake news stories to his twitter and facebook for him, and I got to look at and manage all the comments calling him out on his bullshit. It was kinda fun. After all, it wasn't _me_ that believed all this. It felt like I was trolling.

[wk29] I was the social media and support techie, not a salesperson. But sometimes I was put in charge _alone_ in front of clients for status meetings about their social media. This one time we had a client who was a custom fashion-type person. I don't really remember. But I was told directly to make them a _new_ facebook page and post to it every day with their hot new deals and stuff. MONTHS pass since I do that and they come in for a face-to-face meeting. Boss is out doing... boss things and that means I have to sit in with her, and for some fucking reason she brought her boyfriend AND HER DAD. Who were both clearly very very angry with me, the company, and probably life. They didn't ever say anything at first, they didn't greet me, they were both just there like British royal guards. It was weird as fuck. I start showing them the page, the progress on their likes goals, etc etc. Marketing shit. They say, "huh, we didn't see any of these posts at home." Turns out they already had a Facebook page, I was working on a completely seperate one, and then the boyfriend finally chimes in with the biggest fucking scowl, "what are you going to do about this?" He was sort of justified, considering this was a payed and semi-expensive service we offered, but holy shit the amount of fire in all three of them. Anyway, it came down to me figuring out how to merge facebook pages, but they eventually left as clients. Is this my fuck up? Is it my company's? Is it theirs? I don't know but that was probably the most awkward meeting ever. Don't know if it comes across through text but the anxiety was pretty real. Fuck.

tl;dr Tech support jobs are a really fun and exciting entry level position I recommend everybody apply for if they're starting out in the tech world! You'll meet tons of cool people and every day is like a new adventure.

Me: Hello! Welcome to {Company} tech support. How can I help?

Caller: I'll just run through the situation. I got locked out of my apartment and my friend is still inside. I tried calling him but his phone is either off, Do Not Disturb, or something. Anyway, I've tried remotely SSHing our desktop computer from my laptop and using the say command to get the computer to tell him to unlock the door. Unfortunately the volume is too low. I tried Googling how to increase it via command line. But I found nothing. Is there a way to do that?

M: I suppose the doorbell doesn't work?

C: *click*

Most awkward recruiter interaction was probably when I had to tell a staffing agency that I didn't want to work for them because I had already worked for them and left.

I got into IT by working for a staffing agency and I was contracted out to a large company's IT call center. Doing the usual sort of level-one tech support stuff. After my contract term ran out (and upon reminding my boss that she wouldn't be my boss for much longer if she didn't hire me away from the staffing agency), I was hired on full-time.

Six months later I left the call center and moved on to a cloud server development job in the same company. Not long after that, I got a message on LinkedIn from the staffing agency, offering to hire me on as a contractor working for one of their largest partners in the area.

I responded asking for more details, just for fun. The company I'd be working for, etc. Then I had to inform them that I had in fact previously worked for their firm, and now worked at the company that they were offering to contract me out to, and earning a fair bit more money than they were offering.

They didn't even look at my employment information on LinkedIn before sending the InMail. Just glanced over my skills, saw the magic buzzword "devops," and sent me a message.

After I spent 4 years in a startup company (it was literally just me and a guy who started it).

Being web dev in this company meant you did everything from A-Z. Mostly though it was shitty hacky "websites/webapps" on one of the 3 shitty CMSs.

At some point we had 2 other devs and 2 designers (thank god he hired some cause previously he tried designing them on his own and every site looked like a dead puppy soaked in ass juice).

My title changed from a peasant web dev to technical lead which meant shit. I was doing normal dev work + managing all projects. This basically meant that I had to show all junior devs (mostly interns) how to do their jobs. Client meetings, first point of contact for them, caring an "out of hours" support phone 24/7, new staff interviews, hiring, training and much more.

Unrealistic deadlines, stress and pulling hair were a norm as was taking the blame anytime something went wrong (which happened very often).

All of that would be fine with me if I was paid accordingly, treated with respect as a loyal part of the team but that of course wasn't the case.

But that wasn't the worst part about this job. The worst thing was the constant feeling that I'm falling behind, so far behind that I'll never be able to catch up. Being passionate about web development since I was a kid this was scaring the shit out of me. Said company of course didn't provide any training, time to learn or opportunities to progress.

After these 4 years I felt burnt out. Programming, once exciting became boring and stale. At this point I have started looking for a new job but looking at the requirements I was sure I ain't going anywhere. You see when I was busy hacking PHP CMSs, OOPHP became a thing and javascript exploded. In the little spare time I had I tried online courses but everyone knows it's not the same, doing a course and actually using certain technology in practice. Not going to mention that recruiters usually expect a number of years of experience using the technology/framework/language.

That was the moment I lost faith in my web dev future.

Happy to say though about a month later I did get a job in a great agency as a front end developer (it felt amazing to focus on one thing after all these years of "full-stack bullshit), got a decent salary (way more than I expected) and work with really amazing and creative people. I get almost too much time to learn new stuff and I got up to speed with the latest tech in a few weeks. I'm happy.

Advice? I don't really have any, but I guess never lose faith in yourself.

I finally fucking made it!

Or well, I had a thorough kick in my behind and things kinda fell into place in the end :-D

I dropped out of my non-tech education way too late and almost a decade ago. While I was busy nagging myself about shit, a friend of mine got me an interview for a tech support position and I nailed it, I've been messing with computers since '95 so it comes easy.

For a while I just went with it, started feeling better about myself, moved up from part time to semi to full time, started getting responsibilities. During my time I have had responsibility for every piece of hardware or software we had to deal with. I brushed up documentation, streamlined processes, handled big projects and then passed it on to 'juniors' - people pass through support departments fast I guess.

Anyway, I picked up rexx, PowerShell and brushed up on bash and windows shell scripting so when it felt like there wasn't much left I wanted to optimize that I could easily do with scripting I asked my boss for a programming course and free hands to use it to optimize workflows.

So after talking to programmer friends, you guys and doing some research I settled on C# for it's broad application spectrum and ease of entry.

Some years have passed since. A colleague and I built an application to act as portal for optimizations and went on to automate AD management, varius ssh/ftp jobs and backend jobs with high manual failure rate, hell, towards the end I turned in a hobby project that earned myself in 10 times in saved hours across the organization. I felt pretty good about my skills and decided I'd start looking for something with some more challenge.

A year passed with not much action, in part because I got comfy and didn't send out many applications. Then budget cuts happened half a year ago and our Branch's IT got cut bad - myself included.

I got an outplacement thing with some consultant firm as part of the goodbye package and that was just hold - got control of my CV, hit LinkedIn and got absolutely swarmed by recruiters and companies looking for developers!

So here I am today, working on an AspX webapp with C# backend, living the hell of a codebase left behind by someone with no wish to document or follow any kind of coding standards and you know what? I absolutely fucking love it!

So if you're out there and in doubt, do some competence mapping, find a nice CV template, update your LinkedIn - lots of sources for that available and go search, the truth is out there!

I work as the entire I.T. department of a small business which products are web based, so naturally, I do tech support in said website directly to our clients.

It is normal that the first time a new client access our site they run into questions, but usually they never call again since it is an easy website.

There was an unlucky client which ran into unknown problems and blamed the server.
I couldn't determine the exact cause, but my assumption was a network error for a few seconds which made the site unavailable and the user tried to navigate the site through the navbar and exited the process he was doing. It goes without saying but he was very angry.

I assured him there was nothing wrong with the site, and told him that it would not be charged for this reason. Finally i told him that if he had the same problem, to let me know instead of trying to fix it himself.

The next time he used the site I received a WhatsApp message saying:
- there is something clearly wrong with the site... It has been doing this for so long!
And attached was a 10 second video which showed that he filled a form and never pressed send (my forms have small animations and text which indicates when the form is being send and error messages when an error occurs, usually not visible because the data they send is small and the whole process is quite fast)

To which I answer
- It seems that the form has not been send that's why it looks that way
- So... What an I supposed to do?
- click send
It took a while but the client replied
- ok

To this day I wonder how much time did the client stared at the form cursing the server.

I provide hosting for my clients. About 3 months ago I discovered that the hosting company that I'd been using had been swallowed up by EIG, which explained why the tech support had gone downhill.

So, I jumped to another hosting company. Same shit different company!

Apparently the fact that my browsers sit at "connecting" for up to 30 seconds, and I get a "could not connect to" message half the time while I'm trying to fucking work on a deadline is the fault of some plug-in in a WordPress installation!

Oh yeah? Why then does this shit happen when I'm working on a pure html/css site?
Why then did it start happening after they "updated" my shared server?!

Oh, but the bastards suggest that I buy Cloudflare or pay for more space!

You fuckers made my work take 3 times as long, and you made an important migration fail!

Network places make mistakes. We all do. That's cool. Fucking own up to it, talk to me like a techie, and DON'T TRY TO BLAME IT ON ME OR MY TOOLS!

Fuck you! I think I'm gonna give Google Cloud a try, and do this shit myself!

My company has two offices in separate cities but they treat each the devs of each location very very differently.

In one office the devs get full power to experiment with whatever tech they want, they just stomp their feet and management gives em whatever they ask for, freedom of choice regarding anything they are working on, to be allowed to do greenfield work or experimental stuff

But in my office we are forced to do ONLY. Bug fixing and refactoring shitty code from over a decade a go, our tech is ancient and we are not allowed to to
Shit , anything we ask for is denied
And improvements to our process is shut down with the reasoning that whatever we got works so why meddle ??

For us , management is solely focussed on making sure we respond to support calls , deployments , configurations and little bug fixing. Basically they only care that we manage to finish for out next delivery.
No new work whatsoever!
If there is any hint of something new to to
Implemented the golden boys from the other office just stopm their feet tillmthey get it or just go off and start working on it then seek permission afterwards, with their much larger team they obviously get further than we do by the time management hears about it so they end up taking over the work since they already have more done already

My manager decided to push us to attend a company devCon to share ideas with our devs from our other location. This rapidly turned into a sour experience

Basically we do all shitty boring work which puts money on the table which goes straight to those idiots to play with...

They have the guts to laugh when we mentioned that we never get anything interesting to work on

Never seen so many of our devs looking up job sites on the bus back...
This is gonna blow up in management's face...

Not really a rant, but here goes...
I want to personally thank each and every member of devRant! Here’s why. (First, a little boring backstory): I’m visually impaired, and stuck in quarantine like the rest of us. (Not totally blind, but y’all definitely DO NOT want me out on the roads driving,) I also work a Tech Support job which largely deals with macOS. Due to this eye condition, there simply isn’t a lot of shit to do while stuck in the house other than work and learn node.js. So my pastime has largely been to sit and read Facebook while not on the clock. One day, while working from home, I was so bored and pissed off, I googled “macOS fucking sucks” for fun, and found devRant! Your stories, jokes and rants have turned my life around! I’m no longer on Facebook. (I know, I know, but what’s a half-blind guy to do except read about COVID-19 and get more pissed off at the state of the world?) and you guys have inspired me to start learning new things and delve deeper into node, which I had put down for awhile (I’m at a kindergarten level anyway, brand new). Anyway, thanks again! I’ll refrain from asking stupid questions, I promise. But I need a TechSupportRant now...

On my last project the customer gave really high reviews and asked me back as a senior engineer. First day back I meet the new PM and ask what I'll be working on.

He responds, "We have a printer that's not working..."

Of course I'm like wtf but then it quickly becomes apparent I'm writing the interface instructions between the software and printer....

Still, I'm back as over priced tech support to fix a printer!

Spent the last days trying to reach paypal tech support, hung on the phone across the globe, with people at paypal CS, who weren't even familiar with their own terminology, read tons of VERY 'straightforward' documentation and it kept me up two nights straight.

ALL because I REFUSED to believe that it is like I understood it between the lines that I read.

Today I got my answer. You can create Billing Plans (rules on which you'll base your subscriptions, i.e. amount, intervals, duration..) ONLY over the rest api, and only when a customer purchases a first subscription, you're able to EDIT the plan on Paypal dashboard!

What fuckery is that!? You have a edit form, but you can not provide a create form?! TY paypal for making me build a whole billing plan manager for usually a one time transaction per website.

I AM SENDING YOU MY PHONE BILL.

I study and work as a tech support guy in a company and the head of Android development wanted to speak to me : want to help us with some changes in the app? Now I am a junior Android developer. Not even mad 🤔

This day I have received the most glorious news in e-pistolary form. For some years, I was suffering in support of a client who was, well, insufferable. My presence there paralleled the divine comedy in both essence and fact.

I opened the missive, expecting another plea to bail them out of whatever clusterfuck they found themselves in. Instead, what I found was something truly magical.

"Hey Human,

I hope this finds you well. I'm not sure if you remember a few years back, we were trying to decide between IBM Cloud and AWS. Well, after years of battling FF*, we're finally moving ahead with AWS. He failed one too many times to deliver anything visibly. After you left, there was no one left he could use to steal credit, ideas, and work.

FF is still pushing to have them use IBM cloud as a "warm backup" in the event "AWS fails." We will see where that goes.

I figured you'd like to know; you were the void in the wilderness for a long time. I don't want to think about how much time we could have saved if we had just listened.

PeeEm**"

This event represents a personal victory, albeit belated, over a few peoples' absurd amount of privilege. Towards the end, I was vicious about my contestation to the insanity of adopting a desperate hedge attempt-as-cloud offering from a failing company. Some examples:

// cloud 'strategy meeting'
Moi: What cloud platform are we looking at using?
FF: We're looking at IBM cloud and AWS as a second.
Moi: Why is that? I understand you're obligated to rep your offering first, but that decision doesn't seem to have the customer's best interest at heart.
FF: IBM cloud is a market leader; AWS isn't as good.
Moi: I see. I mean, that's the tech equivalent of the company's fleet management considering monkeys on tricycles as a strong competitor to service trucks, but I get what you mean.

// steering meeting
Director: Who can we look to as an example? Who is currently using the IBM cloud?
Moi: No one; they account for a single-digit portion of the actual cloud market. Their long game to sell you a "Hybrid Cloud," which means put some front end payload in a CDN, and buy n-frame units of IBM z servers for the DC with IBM gateway appliances acting as connective tissue. So it's not the cloud at all, really.
Director: How does it compare in cost?
Moi: It's generally 40% more expensive than other clouds, and it only goes higher as you option their software.
Director: What about Watson? I hear Watson is good?
Moi: It's a brand name. Most of the "Watson" product is just a facade on top of FOSS products like Spark, Hadoop, Elasticsearch, etc.
Director: Those were words. They sounded good. FF say it's good tho so we'll believe him because we're from the same city.
Moi: *deletes Director from LinkedIn*

Moral of the story: Never trust a vendor that only recommends their products.

*FF = FatFuck - an embarrassingly rotund individual whose girth is roughly equivalent to his height. He shit his way into an IBM architect position in his mid-20s purely due to winning the visa lottery. He had fake hair glued to his head for his wedding to hide his male pattern baldness; his arrange-married wife undoubtedly cries herself to sleep after sex.

**PeeEm - the then project manager, now portfolio manager of some satellite projects. An overall decent human being, capable.

I once had to deal with GoDaddy customer support telling me their servers only support putty for SSH.
Well, fuck you! I use Linux and I SSH with a single command in terminal, no doubt putty is great but get your senses straight that putty is not the only way to SSH when you are being customer support for a tech company, don't just fucking recite a phrase list. Besides, they should understand Windows with putty is not the only way to SSH into servers, juicessh via Android, openssh via Linux, etc...

*btw, before you all rant about me buying from GoDaddy, I was lead dev for a startup few years back and they had already bought it from GoDaddy. Ofcourse they also provide free offers along with an order, which often includes email addresses, annoying support, gut-wrenching quality of service access...

(Call from a distant family member I know by name only)
Him: Hey, blah it's been awhile blah hey so I have this problem with my printer and...
Him: What do you mean you don't know about printers, can I bring it to your hou...<*click*>

So, a few months back my mother had some issues with her windows 10 box not being able to do proper backups to a backup partition. At the same time I was pulling insane hours at work and writing on a eBook on commission for a guy, besides having small kids with on and off flu and shit.

Needless to say, I didn't have time to look at the backup issues. Well, even though my mom is one of those dogs you can't teach new tricks, she has always been resourceful enough to get help with things.

This time she picked up the phone and called Microsoft Support, got some guys to remote in and take a look. They messed around a bit and said they were done.

She phoned me up later that day to tell me how proud she was of herself for doing that. Of course, she skipped telling me the important bit about she actually calling them, rather describing it as "Microsoft was just on my computer and fixed it".

You can imagine my immediate reaction, cold sweat running down my back, adrenalin rushing in as I dug through the details of what had happened.

A few days later she calls me up again and tells me the problem is back, and we agree that even though the MS dudes was not able to fix it at first, she should try again, as she had a ticket to reference.

The next attempt by MS actually fried her partitions, and apparently they had f-ed up trying to delete and recreate the backup partition.

That's not the worst of it though. Since they fried her disk, her computer crashed and naturally the remoting won't work. In our country, they have no people on the ground to do hands on help, and they didn't have a partner near by. Her not having a win 10 usb stick, nor a spare computer to make one, she was in a surreal predicament.

She was also quite pissed, and pissed off mums are not to be messed with. She managed to get Microsoft to agree to cover the costs of a non-partner to visit her to fix the problems, and using her as the middle man, they made an agreement with the 3rd-party tech support company.

After the box was fixed though, some more issues arose... regarding billing. The 3rd-party tech support was unable to get in contact with the person at MS that was going to sign off on the bill, and again using my mom as the middle man, it was agreed that my mom, as the customer, was to be reimbursed for the bill to the 3rd-party.

Guess what... 3 months went by, with weekly follow-ups and nagging from my mom, and still no money...

At this time, I had time to help her, and after some digging and borderline stalking, we managed to get the phone numbers of some of the higher ups in my country, and she started calling them directly.

After talking to a couple who refused to help, she reached the Vice President of the country branch, and was finally able to talk to someone who gave a shit.

Still took over a month more to actually get the money, but now she had someone who actually gave her statuses, receipts and ETAs.

FUCK!

After weeks of feeling useless at work as being the "available tech support", but not actually doing anything, I was finally assigned a new learning task, which is looking into Prolog

Doesn't feel like my cup of tea, but at least I'm putting my head to work again ¯\_(ツ)_/¯

Not as much of a rant as a share of my exasperation you might breathe a bit more heavily out your nose at.

My work has dealt out new laptops to devs. Such shiny, very wow. They're also famously easy to use.
.
.
.
My arse.
.
.
.
I got the laptop, transferred the necessary files and settings over, then got to work. Delivered ticket i, delivered ticket j, delivered the tests (tests first *cough*) then delivered Mr Bullet to Mr Foot.

Day 4 of using the temporary passwords support gave me I thought it was time to get with department policy and change my myriad passwords to a single one. Maybe it's not as secure but oh hell, would having a single sign-on have saved me from this.

I went for my new machine's password first because why not? It's the one I'll use the most, and I definitely won't forget it. I didn't. (I didn't.) I plopped in my memorable password, including special characters, caps, and numbers, again (carefully typed) in the second password field, then nearly confirmed. Curiosity, you bastard.

There's a key icon by the password field and I still had milk teeth left to chew any and all new features with.
Naturally I click on it. I'm greeted by a window showing me a password generating tool. So many features, options for choosing length, character types, and tons of others but thinking back on it, I only remember those two. I had a cheeky peek at the different passwords generated by it, including playing with the length slider. My curiosity sated, I closed that window and confirmed that my password was in.

You probably know where this is going. I say probably to give room for those of you like me who certifiably. did. not.

Time to test my new password.
*Smacks the power button to log off*
Time to put it in (ooer)
*Smacks in the password*
I N C O R R E C T L O G I N D E T A I L S.

Whoops, typo probably.
Do it again.
I N C O R R E C T L O G I N D E T A I L S.

No u.
Try again.
I N C O R R E C T L O G I N D E T A I L S.

Try my previous password.
Well, SUCCESS... but actually, no.

Tried the previous previous password.
T O O M A N Y A T T E M P T S

Ahh fuck, I can't believe I've done this, but going to support is for pussies. I'll put this by the rest of the fire, I can work on my old laptop.

Day starts getting late, gotta go swimming soonish. Should probably solve the problem. Cue a whole 40 minutes trying my 15 or so different passwords and their permutations because oh heck I hope it's one of them.
I talk to a colleague because by now the "days since last incident" counter has been reset.

"Hello there Ryan, would you kindly go on a voyage with me that I may retrace my steps and perhaps discover the source of this mystery?"

"A man chooses, a slave obeys. I choose... lmao ye sure m8, but I'm driving"

We went straight for the password generator, then the length slider, because who doesn't love sliding a slidey boi. Soon as we moved it my upside down frown turned back around. Down in the 'new password' and the 'confirm new password' IT WAS FUCKING AUTOCOMPLETING. The slidey boi was changing the number of asterisks in both bars as we moved it. Mystery solved, password generator arrested, shit's still fucked.

Bite the bullet, call support.
"Hi, I need my password resetting. I dun goofed"
*details tech support needs*
*It can be sorted but the tech is ages away*
Gotta be punctual for swimming, got two whole lengths to do and a sauna to sit in.
"I'm off soon, can it happen tomorrow?"
"Yeah no problem someone will be down in the morning."

Next day. Friday. 3 hours later, still no contact. Go to support room myself.
The guy really tries, goes through everything he can, gets informed that he needs a code from Derek. Where's Derek? Ah shet. He's on holiday.

There goes my weekend (looong weekend, bank holiday plus day flexi-time) where I could have shown off to my girlfriend the quality at which this laptop can play all our favourite animé, and probably get remind by her that my personal laptop has an i2350u with integrated graphics.

TODAY. (Part is unrelated, but still, ugh.)
Go to work. Ten minutes away realise I forgot my door pass.
Bollocks.
Go get a temporary pass (of shame).
Go to clock in. My fob was with my REAL pass.
What the wank.
Get to my desk, nobody notices my shame. I'm thirsty. I'll have the bottle from my drawer. But wait, what's this? No key that usually lives with my pass? Can't even unlock it?
No thanks.

Support might be able to cheer me up. Support is now for manly men too.
*Knock knock*
"Me again"
"Yeah give it here, I've got the code"
He fixes it, I reset my pass, sensibly change my other passwords.
Or I would, if the internet would work.

It connects, but no traffic? Ryan from earlier helps, we solve it after a while.

My passwords are now sorted, machine is okay, crisis resolved.

*THE END*

If you skipped the whole thing and were expecting a tl;dr, you just lost the game.

Otherwise, I absolve you of having lost the game.

Exactly at the char limit

I was reminded of people's posts about preferred text editors in another post, so I thought I'd do the same, but also add some super old technology that I used along the way.

The first text editor I consistently used was pico. I used it to write my first webpage at school.edu/~username. It was a natural choice, because the it was the default text editor in pine, which is what we would all use for our email after opening a serial connection to the college's Digital Unix server. Or if we were the lucky ones who had a computer in a wired dorm, telnet. My dorm was not wired until my sophomore year.

I got my first job in tech in 2001, working as a night shift tier-one support technician. By this time, most people were using web based email, or POP3, but I wanted to keep using pine (or elm, or mutt) because I was totally in love with the command line by this time, and had been playing with Linux for two or three years by now. I arranged a handshake deal with a guy in my home town who had a couple well-connected NetBSD servers, to let me have an account on one for email and web hosting (a relatively new idea at the time).

I recall telnetting into my shared hosting account from the HP-UX workstations we had in the control room. I would look at webpages on HTML conventions and standards, and I kept seeing references to this thing called vi. I looked into it more deeply, and found that it was a text editor, and was the reason I always had to CTRL-Z out of elm. I was already finding pico to be lacking, so I found a modern implementation of vi called vim that was already installed on the aforementioned NetBSD server, and read through vimtutor on it. I was hooked instantly. The modality massively appealed to me, and I found editing files to be an absolute delight, compared to pico, and its nascent open source offspring/successor, nano.

My position on that hasn't changed in the years that have passed since then.

What's your text editor origin story?

Yes this is a rant about parents and work but I don't care!

So looks like my parents are going to kick me out because I don't have a full time job and according to them, I'm not looking...

I currently work in retail and have for the past 5 years and started working day 1 that I could have, been applying for IT positions when I'm one of the highest qualified on my area but get turned down so they can pay a teenager half the amount, apply for big retail chains that are "always hiring" like Coles, woolies and Kmart, get turned fucking down.

Don't qualify for government assistance as I'm just out of the earnings bracket, can't afford my own places, don't have my licence yet so I'm fucked...

But hey, atleast my parents will be rid of me and just dis-own me like my middle brother until I have a kid or they need tech support.

Why is getting work so fucking hard when you're qualified, I'm willing to even be a call centre guy but as soon as job possibilities come up I get fucked over time and time again -,-

Oh gee whiz fellas. I lived through my nightmare. Recently too.

(Multiple rants over last few months are merged in this one. Couldn't rant earlier because my login didn't work.)

I joined a new shithole recently.
It was a huge change because my whole tech stack changed, and on top of that the application domain was new too.

Boss: ho hey newbie, here take this task which is a core service redesign and implementation and finish it in two weeks because it has to be in production for a client.

Normally I'd be able to provide a reasonable analysis and estimate. But being new and unaware of how things work here, I just said 'cool, I'll try my best.' (I was aware that it was a big undertaking but didn't realize the scope and the alarming lack of support I'd get and the bullshit egos I'd have to deal with)
Like a mad man I worked 17+ hours a day with barely a day off every week and changed and produced a lot of code, most of it of decent quality.

Deadline came and went by. Got extended because it was impossible (and fake).

All the time my manager is continuously building pressure on me. When I asked questions I never got any direct/clear answers. On asking for help, I'd get an elaborate word vomit of what was already known/visible. Yet I finally managed to have an implementation ready.

Reviewer: You haven't added parameter comments on your functions and there aren't enough comments in code. We follow standards. Clean code and whatnot. Care for the craft verbal diarrhea.

Boss: Ho hey anux, do you think we'll be able to push the code to production?

Me: Nope. We care for the craft and have standards. We need to add redundant comments to self documented code first, because that is of utmost importance as Nuthead reviewer explained.
(what I wish I had said)

What I actually said: No, code is not reviewed yet.

And despite examples of functions which were not documented (which were written by the reviewer nut), I added 6-7 lines of comments for my single line functions describing how e.g. Sum takes two input integers and returns their sum and asked for a review again.

Reviewer: See this comment is better written as this same-meaning-but-slightly-longer way. Can we please add full stops everywhere even though they were not there to begin with? Can we please not follow this pattern and instead promote our anti-pattern? Thanks.

Me: Changed the comments. Added full stops. Here's a link for why this anti-pattern is bad.

Reviewer: you have written such beautiful code with such little gems. Brilliant. It's great to see how my mentoring has honed your skills.
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.
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I swear I would have broken a CRT on his stupid face if we weren't working remotely (and if I had a CRT).

It infuriates me how the solution to every problem with this guy is 'add a comment'.

What enrages me more is that I actually thought I could learn from this guy (in the beginning). My self doubt just made me burnout for little in return.

Thankfully this living nightmare will soon be over.

I am thinking about leaving this platform. To be honest I don't get anything out of it anymore and the only thing keeping me here is the less-rant'ish content like @devNews or the stories.

I am actually a bit disappointed, the quality of devrant really did degrade alot in the last few months. Don't get me wrong but I feel like people have become "normies" over here. I don't mean that in an edgy or degrading way but let me explain. When I started here I had a very high opinion of the people here. Everyone seemed like a passionate / knowledgeable individual from whom you could hear interesting stories or learn. Maybe I just saw it like that because I was still a very inexperienced dev and was looking for a dev community. But nonetheless I think devRant transformed into a place of mediocrity.

Dont get me wrong I wouldn't think of myself as aspiring or generally "better" than anyone else on here, but the content over here got a little stale.

I am not the kind of person who would "rant", in the first place, so I may have a different mindset and to be honest "ranting" has always been a thing I looked down upon. It just does not support my style of thinking. I totally get that people sometimes need to "vent" their feelings but there is nothing productive to gain from ranting, like you ain't not improving your situation by doing it. The more passionate raters over here call people things, I would never even dream about saying to people. Don't worry I'm no sjw or something like it, I don't care if you do it. If it helps you sure, why not. But there is a point where you corner yourself so much that you stop respecting your colleagues because they wrote that shitty code, instead of helping.

Some tech sure is bad, but it is not getting any better by insulting it.

Another thing I use to notice are people, thinking so highly of them selfes / being so close-minded - that they only accept their own views as true. These are the people that I always try to avoid, but that is getting harder and harder as time goes on.

Collectivism and group thinking are very strong on devRant making it really hard to defend a unpopular opinion - I get that devRant is not the kind of platform that would support actual proper arguments/discussions - but I still feels like some people shove opinions down another people's throat with no reasoning behind it.

Arguments on devRant are always won by the person coming up with the most witty response. Having another opinion is always seen as offensive. That's not exactly the definiton of open-mindedness.

Another rather annoying thing are what I call the "non dev, dev's". See: As a developer you should aspire to understand what your doing - I won't get into this too much but one sentencd: How are things like serious "Semicolon memes" a thing? I am as much into memes as the next guy, but debugging 3 hours, just to find out its a typo. I mean come on...

I sure get that devRant is not the kind of place where you would find the people I am looking for, and that's why I am leaving.

My whole post may seem super negative of the platform - and it is to an extend - but I sure also had a good time back in the day - devRant as in "the platform" surely is not at fault, but a forum is only as good as the people on it. Maybe I changed, maybe devRant did. All I know is that it is not for me anymore.

I won't delete my account and I probably will not leave completely, but all I will do is the "once a week" checkout.

So, some years ago, my old firm was bought by a much larger company.

A couple years later, my CTO resigned, as he needed a week deserved break. I acted as interim CTO for half a year, with the full support of the CEO.

But then higher management removed my CEO for a politician 🤡. His first move is to ask my ex-CEO who to consider for CTO.

He adamantly vouches for me, but in the end, I'm not "political" enough. (Sure I admit I'm not the most organized person, and do not sweeten arguments to suits, but I had won the full trust of my previous superiors *and* fellow devs, and had people to cover for organizational stuff, and have successfully navigated situations with the world's biggest tech orgs).

So I'm again a dev, and they hire this new CTO at twice my salary. But as you can probably guess, who ends up still doing all the CTO work on top of his dev work? Yeah.

That drove me to quit, not because of the demotion, but for a denied minor raise when I was doing the work of someone with twice my paycheck.

As could be expected, once I quit, the CTO barely lasted 6 months.

Fun part is, I've been freelancing (successfully) from them on, and I've been contacted by this CTO, trying to hire me to do some work in his new company...

I'm torn whether to tell him to bite me, charge him a shitton of money or any other funny ideas.

Mind you, I don't dislike the guy, and he's not particularly annoying to work with, so I guess this doubles as a rant against corporate clowns, and a bit of advice seeking.

So, for the past...what, week or so? I've been working on a side project with @gianlu. It's the PretendYoureXyzzy fork - our attempt to rejuvenate an old shitty piece of software.

I had started working on a fork alone, and then he asked to team up so I was like "Sure, I got nothing better to do." So, he's working on the backend (and hooking JS up to the backend) and I'm developing the frontend.

I don't know why I thought tech would stand still. Google says they're putting MDL on life support and replacing it with a much more complex successor, MDC. It's not hard to use, but what really bugs me is the lack of notice on getmdl.io. If you are switching to another project as your main focus, why the fuck wouldn't you advertise in the most places possible?

Granted, I don't do web design and/or development on the daily. Yes, I can do it, but I'm not always as up-to-date with web technologies as I'd like to be.

However, the screencap captured is the third time I've taken the knife to the UI. MDC is great tooling, at least to me. That dialog? Not something MDL would've had out the box on the first day. You'd have to work for that.

I don't have an issue with MDC, I have an issue with the lack of PR around it.

I love working from home. I finally feel I'm making progress and not just extinguishing fires and doing tech support for colleagues.

Maybe I should move to freelance work after this is over...

I don't mind Apple marketing themselves as these revolutionary thinkers and innovators, because I figured most people see behind the marketing but appreciate Apple for what it is. It's a big company that makes well built products, that are efficient and give good support to those products.

But I'm sick to death of tech journalists talking about how every new feature is the death of Android. They have to be kidding themselves if they think what Apple's doing is innovating. Samsung's been designing screens for the bezelless market for a LONG time, and their technology in that is incredibly advanced (it's why if you use their iPhone x you'll be looking at a screen from Samsung!)

They finally adopted wireless charging and pretended it was brand new, but I remember when they came out with the Apple watch, marketing it like they'd broken ground when Android Wear watches had been out for a year!

I don't want people to think I hate Apple, I own a few of their products. I think they're remarkably invested in user privacy; homekit imo is one of the most forward thinking implementations of smart home technology that I've seen, and the new processor in the iPhone x is a Mammoth powerhouse. So, I'm not necessarily saying anything about that, but what I am saying is that they're iñcredible at marketing, but fanboys but are not self-aware can enough to recognize when the Designed-by-Apple hype over shadows the actual objectivity or the situation. There are articles already talking about Apple's wireless charging.

TL;DR I swear to god if an apple fanboy comes at me saying the bezelless design was Apple's innovation, I'm going to snap. I appreciate what Apple does well, but unfortunately people can't appreciate a product without needing to identify with it.

So I decided to help my Mom's Mom setup an Amazon Fire TV. Now I've been here for about 3 - 4 hours and I'm setting up 2 Fire Tv's, A Router, Writting down passwords, setting up an Amazon account with Prime and fixing her computer.. 😤😢

Someone wanted me to make a full system from zero with good UI/UX, for 2 different user types (think marketplace style), admin area, and cool features that could only be done through phones because the tech is not available in web. All of this with good security due to the delicate information it would handle. Also of course subscription support as well.

By myself, within a year.

!rant, but kinda

My new director wants to buy a solution for a portal environment that my institution currently has. I have no qualms over it. My only issue was the company that sells it to be known to provide close to 0 fucking support when shit arises.

During a presentation we were told that they were using state of the art JAVA technology to render items on the page and that their ApI was easy for devs to grasp. This caught my attention since I know of very few and obscure Java frameworks that work with frontend tech (as in, your frontend logic is legit in Java)

The sales people proceed to show us React. Obviously thinking that no one knows what REact was. The dude continues with "This is new Java tech" all proud and shit prompting me to interject that it is "Javascript" the dude brushes it away saying "same thing" to which I reply with "Negative, please make sure that you properly discern Java from Javascript since Java is to Javascript as car is to carpet, completely different environments" the dude sarcastically says that "oh well, didn't know one of the people here was more aware of our own technology than we are" to which I say "and not only that, but the final say in us adopting your tech is mine, so I would rather you keep the sarcasm and the attitude to yourself, bring in a tech person if need be and learn these distinctions since we don't work with Java"

My new director later on went to talk to me since he apparently thought that Java and JS were related in some way. I can't really fault it, last time the dude touched programming was in the early 2000s, previous boss was a C and COBOL developer, but the previous dude would ALWAYS take my word no questions ask, this dude was there asking me if I was sure that Javascript and Java were really completely different environments asking me to show him.

I do not like to be questioned. I shoot the shit here and don't really involve myself with more technical aspects under this platform unless it involves concrete architecture discussions and even there I really don't care with engaging on a forum concerning that. But concerning my job I really.......really do not like to be questioned by people that know way the fuck less than me. I started coding when I was 17, I am 30 now, with a degree and years of experience. I really hate to be questioned by this dude.

i hate linux like a lot , how do you guys use it

like you guys dont want an advertising ID, how the fuck will advertisers know who you are and what you like?

open source , give me a break, you mean your os devs are soo untrustworthy that you just have to see what they wrote in the code, who does that?

free come on, how poor are you linux people, i mean, quality stuff gets paid for, free stuff just means it's trash

and the linux devs , the aint like real coders they are just hobbysts, making your os in their free time

and who wants to install their own software anyway, on other platforms the company curates restricted software that you can use, and i know you'll say its oppressive but its just customer protection.

and i do want my platform to track everything i do, it only helps them build better stuff for me.

and whenever they decide to outdate my hardware and kill support for it, it only means they care and want me to get the latest tech, how considerate.

wait , i hear you say, there are no bugs in linux, my vendor makes sure my os comes with the latest antivirus software, nothing can break my system.

and just because linux runs on servers and most super computers only shows that common users like you and me are ignored, at least my vendor is not a sellout, and still makes stuff for the masses.

you say freedom i say safety i can sleep safe and sound for am protected nutured under one echosystem of software that i can not leave.

Holy retarded internet company. The fiber cable that comes from the power pole lost its connection to the building I live in. So the fiber was laying on the ground in the parking lot. The upside is it is still working. The problem is people are going to run over the fiber and break it. So I sent an email to the ISP on Thursday. They didn't create a ticket all day on Friday. By the time I got home they were not open. I called their tech support number and pressed 0 until I got a real person. I explained they need to fix this soon or it will get broken. They said "I understand" and then proceeded to create a ticket for fucking wednesday next week! I told them it will damaged by then. They said "I understand". Then I get a text saying they will do this wednesday. No you stupid fuckers, you do not understand!

Queue the McGuiver music:
I got out some steel wire I use to fix stupid shit like this. I made a hook to connect the steel cable holding the fiber. This hook will go around some exposed electrical conduit. Then I got a board to lift it up high (no ladder and 5 inches thick of ice on ground). I cannot balance wire hook on board and get it to slip down. So I got a steel pole I have and attached another hook with electrical tape. As I passed the hook over the conduit I used other pole to grab bottom of hook and pull it down to keep a hold of the conduit. Now the fiber is up in the air again above the parking lot. I hope this stupid hack works until wednesday. My right arm hurts like hell cause the strain of holding the fiber taut while I pulled the hook down. It strained my right hand.

Worst customer service on the planet with Century Stink. They fucking make it harder than hell to get help and it seems they take almost a week to fix shit.

When I became a dev my parents said: "it's not rocket science, or chemistry or anything good, but at least it's not stressful, or dangerous and we can get free tech support. I hope you are able to pay your own bills and find rent"

A few years, a degree and finding a supportive woman who is now my wife and and I make 4 time as much as my parents make now they want me to move back so they can get their tech support and see my wife I guess she is more social than I am

Look here Mr Senior Tech if you don’t know 100% what you’re doing, don’t fucking touch the goddamn firewall with your fucking sausage fingers and you overblown call center team lead. I mean you need to have the confidence you would have if you were eating a banana and some one told you it was a poisonous berry, you’d laugh and eat it anyway, cause it’s obviously a banana. That’s the kind of confidence you need to have when fucking with the entire goddamn network configurations. I just went thru a 7 hour shit show because you THOUGHT you knew what you were doing. Not a damn thing was broken there. One service needed a hole in the firewall and you fucked all this beyond an easy fix. Now I’ll admit I don’t have that much confidence working with the firewall, that’s why I would fucking cal one of the companies that set it up even though we don’t necessarily have a support contract, it would have cost a lot damn less to have them work on it than for the whole company to be down and for me to have to stress over every fucking thing going (or not going) on.

Storytime!

(I just posted this in a shorter form as a comment but wanted to write it as a post too)

TL;DR, smarts are important, but so is how you work.

My first 'real' job was a lucky break in the .com era working tech support. This was pretty high end / professional / well respected and really well paid work.

I've never been a super fast learner, I was HORRIBLE in school. I was not a good student until I was ~40 (and then I loved it, but no longer have the time :( )

At work I really felt like so many folks around me did a better job / knew more than me. And straight up I know that was true. I was competent, but I was not the best by far.

However .... when things got ugly, I got assigned to the big cases. Particularly when I transferred to a group that dealt with some fancy smancy networking equipment.

The reason I was assigned? Engineering (another department) asked I be assigned. Even when it would take me a while to pickup the case and catch up on what was going on, they wanted the super smart tech support guys off the case, and me on it.

At first this was a bit perplexing as this engineering team were some ultra smart guys, custom chip designers, great education, and guys you could almost see were running a mental simulation of the chip as you described what you observed on the network...

What was also amusing was how ego-less these guys seemed to be (I don't pretend to know if they really were). I knew for a fact that recruiting teams tried to recruit some of these guys for years from other companies before they'd jump ship from one company to the next ... and yet when I met them in person it was like some random meeting on the street (there's a whole other story there that I wish I understood more about Indian Americans (many of them) and American engineers treat status / behave).

I eventually figured out that the reason I was assigned / requested was simple:

1. Support management couldn't refuse, in fact several valley managers very much didn't like me / did not want to give me those cases .... but nobody could refuse the almighty ASIC engineers. No joke, ASIC engineers requests were all but handed down on stone tablets and smote any idols you might have.

2. The engineers trusted me. It was that simple.

They liked to read my notes before going into a meeting / high pressure conference call. I could tell from talking to them on the phone (I was remote) if their mental model was seizing up, or if they just wanted more data, and we could have quick and effective conversations before meetings ;)

I always qualified my answers. If I didn't know I said so (this was HUGE) and I would go find out. In fact my notes often included a list of unknowns (I knew they'd ask), and a list of questions I had sent to / pending for the customer.

The super smart tech support guys, they had egos, didn't want to say they didn't know, and they'd send eng down the rabbit hole. Truth be told most of what the smarter than me tech support guy's knew was memorization. I don't want to sound like I'm knocking that because for the most part memorization would quickly solve a good chunk of tech support calls for sure... no question those guys solved problems. I wish I was able to memorize like those guys.

But memorization did NOT help anyone solve off the wall bugs, sort of emergent behavior, recognize patterns (network traffic and bugs all have patterns / smells). Memorization also wouldn't lead you to the right path to finding ANYTHING new / new methods to find things that you don't anticipate.

In fact relying on memorization like some support folks did meant that they often assumed that if bit 1 was on... they couldn't imagine what would happen if that didn't work, even if they saw a problem where ... bro obviously bit 1 is on but that thing ain't happening, that means A, B, C.

Being careful, asking questions, making lists of what you know / don't know, iterating LOGICALLY (for the love of god change one thing at a time). That's how you solved big problems I found.

Sometimes your skills aren't super smarts, super flashy code, sometimes, knowing every method off the top of your head, sometimes you can excel just being more careful, thinking different.

So, by a cruel twist of fate I ended up on the front line of tech support for the app we've built. It's aimed at non-IT professionals, in general people who are not expected to know too much about computers but who should have at least two neurons to bash together in their pretty little heads.

No.

It really makes me drop my faith in humanity considerably. Clicking a confirmation link is too much. Filtering an excel sheet is too hard, despite it being their technically main work tool. Tickets are basically "shit's broken go fix". What is broken? How to reproduce it? Why do you expect the person on the other side of the screen to be a fucking diviner? I recently ran all out of dove guts to search for the answers of your questions.

While I'm not a dev, I do love computers and I do know my way around them, so friends/family often ask me for tech support.

Friend: Please fix my computer!

Me: what's wrong with it?

Friend: *sends me pic of blue screen of death*

Me: ...

Me: I don't think you understand

Do not touch Salesforce.

Especially Salesforce Marketing Cloud.

It is a fucking joke this product even exists. Buy Hubspot instead. Marketing Cloud is the single worst piece of software I have had to implement out of 4 years working in software and a lifetime working in tech.

Literally nothing works. You click a button and bam, nothing. The UI actively lies to the user. Nothing is guaranteed to work and support is some guy in India who shrugs his shoulders and walks away. Things will randomly break and warning messages are tiny, indecipherable babble that mean nothing.

If you are dev, walk away. If you are a potential customer, walk away. This company DESERVES a bad reputation for the absolute heap of dogshit that is Marketing Cloud.

The worst part is that it's likely going to affect my job and my career because of how fucking dogshit it is.

Fuck Salesforce in case the messaging isn't clear.

Aren't you, software engineer, ashamed of being employed by Apple? How can you work for a company that lives and shit on the heads of millions of fellow developers like a giant tech leech?
Assuming you can find a sounding excuse for yourself, pretending its market's fault and not your shitty greed that lets you work for a company with incredibly malicious product, sales, marketing and support policies, how can you not feel your coders-pride being melted under BILLIONS of complains for whatever shitty product you have delivered for them?
Be it a web service that runs on 1980 servers with still the same stack (cough cough itunesconnect, membercenter, bug tracker, etc etc etc etc) incompatible with vast majority of modern browsers around (google at least sticks a "beta" close to it for a few years, it could work for a few decades for you);
be it your historical incapacity to build web UI;
be it the complete lack of any resemblance of valid documentation and lets not even mention manuals (oh you say that the "status" variable is "the status of the object"? no shit sherlock, thank you and no, a wwdc video is not a manual, i don't wanna hear 3 hours of bullshit to know that stupid workaround to a stupid uikit api you designed) for any API you have developed;
be it the predatory tactics on smaller companies (yeah its capitalism baby, whatever) and bending 90 degrees with giants like Amazon;
be it the closeness (christ, even your bugtracker is closed and we had to come up with openradar to share problems that you would anyway ignore for decades);
be it a desktop ui api that is so old and unmaintained and so shitty, but so shitty, that you made that cancer of electron a de facto standard for mainstream software on macos;
be it a IDE that i am disgusted to even name, xcrap, that has literally millions of complains for the same millions of issues you dont even care to answer to or even less try to justify;
be it that you dont disclose your long term plans and then pretend us to production-test and workaround-fix your shitty non-production ready useless new OS features;
be it that a nervous breakdown on a stupid little guy on the other side of the planet that happens to have paid to you dozens of thousands of euros (in mandatory licences and hardware) to actually let you take an indecent cut out of his revenues cos there is no other choice in a monopoly regime, matter zero to you;
Assuming all of these and much more:
How can you sleep at night with all the screams of the devs you are exploiting whispering in you mind? Are all the money your earn worth?

** As someone already told you elsewhere, HAVE SOME FUCKING PRIDE, shitty people AND WRITE THE FUCKING DOCS AND FIX THE FUCKING BUGS you lazy motherfuckers, your are paid more than 99.99% of people on earth, move your fucking greasy little fingers on that fucking keyboard. **

PT2: why the fuck did you remove the ESC key from your shitty keyboards you fuckshits? is it cos autocomplete is slower than me searching the correct name of a function on stackoverflow and hence ESC key is useless? at least your hardware colleagues had the decency of admitting their error and rolling back some of the uncountable "questionable "hardware design choices (cough cough ...magic mouse... cough golden charging cables not compatible with your own devices.. cough )?

Back from the dead with more vaguely-obscure technical bullshit

Working on a chatbot for my BS-CS. Almost done with college, so the assignment is to make a bot that recommends you a CS career. Cool.

I get through making a joint personality and skill-interest quiz that gives you number grades on different spectra. So far, so good. But this project has to be done entirely in pandorabots' online editor. So no scripting. Zero scripting. 100% markup language. That means to even do math, you need to copy a standard library off GitHub.

I mean, that's fine and all, but the syntax is just atrocious, because everything in AIML is input->response. If you ask the bot "what is 5+5?" you must have it go:

- recognize pattern WHAT IS * + *
-> redirect -> XADD * XS *
-> do math -> recurse result
-> 10

uncomfy. Plus, variables can only be accessed through <get> and <set> tags. But mangeable.

So here's where the story becomes a rant.

In the standard docs, there's all these math functions, and they work. There's also logic.

And then there's this fucker
XIF [ * ] XS [ * ]
Which has no documentation and just doesn't work. No idea what the brackets mean. Tried putting in TRUE, tried putting in true math statements (5 XEQ 5), tried putting in recursion tags to trick it, tried everything. It just ignores it.
There is not a single comment, stackOverflow post, or youtube video that even acknowledges the existence of this thing.

So unless I want to convert the entire logic of my program into nested SWITCH statements with the <condition> tag, I'm just fucked.

The icing on the cake is, I go to tech support on Pandorabots to ask for help with this. What do they have except a chatbot to cheerfully tell me that no humans are around to help me right now?

gonna have to build an entire fuckin turing machine in markup tags to calculate whether x = 3

(:

Everyday tech support struggles:

- "I can't find my document."

- "Ok where did you save it?"

- "In Word."

- "I understand you saved it in Word but where did you save the file to?"

- "I'm not sure, Word did the rest"

I am really stressed rn. I have terrible Imposter's Syndrome coupled with this being my 2nd year as a professional (bootcamp grad) and an extreme lack of insight and support from my company. WFH has only exacerbated it. Im on a 2-ish person team handling some ancient legacy code with no one ever willing to just throw me a fucking bone. My supe is actually on my team and makes up the "ish" part and has always told me to ask questions but when I do he gets pissed and reminds me of all the people who are working and super busy and dont have time to stop what they're doing and help me. Its my first job in tech and I just need to know if this is a consistent thing across the board bc im ready to fucking jump ship. My anxiety levels are through the roof and when I go over our backlog I look at every card and ask myself how tf Im going to grt it done bc Ive never seen any of it before. Initially I thought i landed a great workplace with complete autonomy but now I just dont know. My other teammate has a habit of being condescending, whether he realizes it or not and therefore I just feel like im out here alone trying to figure all this shit out. This sprung from a card ive been working on for 2+ months but cant resolve, finally I just came to the conclusion it was above what im currently capable of and he told me he's "disappointed Im just throwing in the towel" even though ive asked for help from senior devs. Idk what to do, he even told me there'd be cards I may hit a wall on when I first started but this just feels shitty. Ive had other things going on to including surviving a fucking hurricane, having a friend murdered, and having my dad die all within a few weeks time. I am absolutely stretched to my emotional limit, but I dont know if Im overreacting. Anyway, I just needed to vent to people who could understand, thanks for reading.

Frustration at its peak !!

So the CTO of the company I recently joined, whom I considered to be cool personality of all the open culture in the office and open communication, seems to be all wrong.

Few days back he suddenly dropped a mail to all the tech team members mentioning that we need more streamlined process in the company and many more blah blah stuffs... to which all of us agreed.

But. But. But. The last line(small font size) mentioning that from now onwards we need to come on Saturdays too until further notice. I mean WTF !!? Seriously.

But today in stand-up when one of the guy asked the agenda, he just tossed the question saying that we need to be more active attending "client tickets". Goddammit. We are devs, not tech support.
To this one of the other dev, said the exact same thing that was going in everyone's mind. Call the team that are required on Saturdays. To which his reply was, " Come on Saturday, we will speak then".

I was like 👏👏👏

P.S. Not that we are not ready to come on Saturdays, but at least take consent of all the members in the team, if you all babble so much about open culture and shit. We have friends and family too to have fun with, and need to take little rest on weekends.
And most importantly, tell us some firm reasons to be there on weekends, not just "You have to come, because we said so!"
Period.

Just got off a call doing some classic "I know you are not tech support but please help me connect my iPhone to my computer", and I heard the following words:

"What's the Windows start button?"

This was not a boomer. This was not a Gen Y, Gen X, or even Millenial!

I shit you not, a zoomer did not know what or where the windows start button was.

Job BS that made me consider quitting?

Huh. so timely.

With my previous employer, it was the whole "we're doing Agile and sprints and all the things" with "finish the project in six weeks plus here are some more requirements" garbage. Plus my tech lead always let the business roll over her and add unplanned requirements during a sprint without adjusting the deadlines set by the project managers. In summary: a fuck-all combination of Waterfall deadlines, Kanban tickets and Scrum timeboxes.

At my current employer, it's our business partners who're a bunch of douchebags that don't plan for anything except making sure their bonuses stay intact. Recently they terminated support for a third-party product that literally drives 99% of their web application then says to us "Hey, we need to build our own replacement for the vendor product using an entirely new stack. You have 3 months or our clients will get pissed." Oh, and these business partners keep raising new issues without any documentary basis except "this doesn't feel right" when they test our in-progress work. So helpful <sarcasm />

On the bright side, I'm getting paid whether or not this project fails, so... meh.

I'll post a rant (will be long) soon-ish on the root of the asinine problem...

TL;DR
Anyone got a better suggestion of killing a WLAN router signal than a Faraday Cage?
-----------------------
As to the point as I can manage atm...
My ISP forces a proprietary router/modem for them to script my static IPv4 block (/28, aka 13 usable). Modifying this equipment in any way or using the vast majority of tactics to modify its behaviour = Federal Felony... with my history, it couldn't be construed as mistake/ignorance of this fact, so I'd likely end up working for some branch of the gov to mitigate the costs of standard prison (on both ends... handicapped af = expensive af to comply with base human rights laws... plus I'd be a dangerous prisoner from what I've been told).

I NEED the ipv6 functionality TOTALLY off... I've written this into every kernel and every container config at kernel level.

The issue is, I don't trust their shit device (which "should" also be set to no ipv6 via gui... non-GUI = fed felony).

This horrid device, they apparently made them for home use initially (to be fair it has decent specs and tolerable RAM), so included WiFi... that comes on by itself.
Disable the WiFi!... except I cant (at least not without 'tampering').
Why? Well acc to the GUI it's not enabled in the first place. Acc to the 'tech support' it's apparently a paid feature (yes, nonsense) that I have not paid for (nor would I), meaning on their end's GUI and DBs I also don't have WiFi ability from that dev.

So... Not trusting the other settings and the dev, being something im not allowed to directly config outside of their GUI that doesn't realise it's putting out a usable signal despite registering DHCP on behalf of that non-existent signal. I NEED to kill those signals.

I realise it likely sounds extreme to make and use a Faraday Cage for a router/modem (secondary modem, it parses the initial modem's output, via script, to allow the static block to be accessed). I really dont know any other way that's legal to restrict it.

Oh, in case unclear, I have tried so many ways to get them to just allow me to use any device (pref. mine, but even their's) that i can simply script myself... it's a no-go.

I think I've reached some kind of job nirvana. My coworkers and I all complain about our work. We're overworked, underappreciated, underpaid, and and have to deal with all sorts of bullshit all the time. Pretty much everyone who has been on the team longer than a year is talking about quitting.

But I started at this company as a level 1 tech support phone technician before I transferred into the DevOps side of things, and that tech support job was SO much worse. Way more stressful, way less pay, mandatory overtime, horrible scheduling, being forced to remain calm while people hurl insults at you over the phone, and it was a dead-end job with a high turnover rate and almost no opportunities for advancement of any kind.

And every time I think back on that job, I realize that what I have now is actually pretty great. I'm paid well (still underpaid for the job I do, but catching up really fast due to my current boss giving me several big raises to keep me from quitting lol). I deal only with other tech people like developers and data scientists so no more listening to salesmen insult me on the phone. I'm not in any sort of customer service role so I can call people on their bullshit as long as I'm professional about it. I'm salaried so they can't make me work horrible shifts. 99% of my days are a normal 9-5 workday. I actually have a reliable schedule to plan around.

People treat me like the adult that I am.

I'd get a similar experience at other, better-paying companies, for sure, but what I have now is still pretty great.

I'm sure I'll be back in a few days to rant about more nonsensical bullshit and stress, but for now I'm feeling the zen.

Great.

My mother got a "smarter than her phone" (her words).

Now she's realized she can text me inchorent questions about their home network at all hours.

With a recent HAProxy update on our reverse proxy VM I decided to enable http/2, disable TLS 1.0 and drop support for non forward-secrecy ciphers.

Tested our sites in Chrome and Firefox, all was well, went to bed.

Next morning a medium-critical havock went loose. Our ERP system couldn't create tickets in our ticket system anymore, the ticket systems Outlook AddIn refused to connect, the mobile app we use to access our anti-spam appliance wouldn't connect although our internal blackboard app still connected over the same load balancer without any issues.

So i declared a 10min maintenance window and disabled HTTP/2, thinking that this was the culprit.

Nope. No dice.
Okay, i thought, enable TLS 1.0 again.

Suddenly the ticket system related stuff starts to work again.

So since both the ERP system and the AddIn run on .NET i dug through the .NET documentation and found out that for some fucking reason even in the newest .NET framework version (4.7.2) you have to explicitly enable TLS 1.1 and 1.2 or else you just get a 'socket reset' error. Why the fuck?!

Okay, now that i had the ticket system out of the way i enabled HTTP/2 and verified that everything still works.

It did, nice.

The anti-spam appliance app still did not work however, so i enabled one non-pfs cipher in the OpenSSL config and tested the app.

Behold, it worked.

I'm currently creating a ticket with them asking politely why the fuck their app has pfs-ciphers disabled.

And I thought disabling DEPRECEATED tech wouldn't be an issue... Wrong...

Story Time: About Priorities and Sales

So at this point I'm working tech support for a company that makes some super cool networking equipment, think big data / data centers and such.

This company had grown at a good pace but the the support team had not (thus is the way for all tech support evetually). So I get a call from a frantic sales guy:

Sales: "OMG, where are with this ticket?!?!? It's a P2 ticket!!!"

Me: "Well the ticket came in 30 minutes ago, I emailed them some questions, but just so you know I have 8 P2 tickets, and 4 P1 tickets.... so it will be a while."

Sales: "OMG! Make my customer's ticket a P1!!"

Me: "Sure."

-call ends-

-30 minutes passes-

-sales calls again-

Sales: "OMG, where are with this ticket?!?!? It's a P1 ticket!!!"

Me: "Well I haven't gotten to them yet... just so you know I have 7 P2 tickets, and 5 P1 tickets.... "

Sales "ARGH!"

ʅ（´◔౪◔）ʃ

i often do tech support in chat rooms in my free time (because i like spreading good will,) so here's a tech horror story

"""

"hey, can you help me fix something?"

sure?

"so i dug my old XP machine out of my closet and replaced the bad Ethernet card with a different one and when i plug in the ethernet cable the PC bluescreens."

# oboi

did you install the drivers? Sounds like it needs drivers

"no"

then install them

"no"

why not?

"it doesn't need any"

why do you say that?

"it said \"This device is set up and ready to use.\" in the balloon in the corner"

it has generic drivers to deal with devices before the real drivers can be found

"shouldn't they work?"

some devices need the extra support provided by the intended drivers, so the generic ones cause issues in those cases

"ok, well, where do I find them?"

do you have a model number?

"yes, it's " # scrubbed for... privacy? i dunno

gimme a few minutes

<insert 45 minutes of aggressive Googling for (str(DEVICE_MODEL_NUMBER) + " xp drivers")>

alright i have the drivers, go here:
# again, removed for... idk.

"they don't work"

# oh here we go

why not?

"These drivers are not compatible with your system architecture."

what version of XP are you using?

"XP Pro"

x86 or x64?

"x64"

# fucking...

ok so this is gonna get real complicated real fast: use x86 XP or I can't help you, none exist for x64 XP.

"oh ok"

<User left the IRC channel.>

"""

I work in tech support right now... 80% of my job is waiting around for presenters to show up to events and end up not wanting any tech.

People say "Never attribute to malice that which is adequately explained by stupidity."

However, I think companies can and will create anxiety in a product to get you to buy something else, or something more expensive. This would fit with planned obsolescence. You need to update to Windows 11 because Windows 10 will not have support of updates. Fear the viruses!!!

Also, perhaps companies are purposely hiring incompetent people to head up products? So malicious incompetence?

I think the enshitification of tech is on purpose for various reasons. One of them being to create anxiety in people so they accept shittier solutions for all facets of life. Not just tech solutions.

A tech example of this is searches. They want you using AI. What is the end game goal of AI? Is it easier to hide bias?

Family support (2 phases)

When I was younger my mom bought me a 486 from the cow spotted company.

I didn't do much development as being kinda isolated in computer land didn't really make that easy to understand / do, but I messed with everything else.

At that time (somewhere near the invention of the wheel) just exposure to computers really gave a huge leg up on getting into tech.

Moving on until MUCH later in life I was working in tech, often with developers, but not in development. That company was acquired by an overseas company, the head of the new company appeared on the white house lawn and Trump said this would be great for America jobs ... so of course they laid a huge number of people off just before the acquisition.

I was kinda done with that corner of the industry, no matter how good you are / who you work for it was an area that just sort of decays in in importance. I'd go visit the developers and they'd share their excess free lunches they got each day.

Then I'd go back to my corner of the offices and read an email about how the quarterly crappy ass pizza party (that maybe cost a couple hundred busks) was called off due to "cost cutting".

By this time I've got a family and kids, and I decide to take a chance at starting a new career and they were kind enough to go along with my "sleep, care for family, school, care for family, code, sleep" lifestyle for a number of months.

And it worked out.

This morning I got a reply to my tech support email:

The problem was that the dynamic pages on my website are no longer being served as dynamic pages and so IIS is throwing errors on every page load. Seems to me like they've done something their end because I didn't touch it when it happened...

The tech support email essentially told me to rename all my files from .cshtml (ie. a dynamic page) to .html.

I'm not expert, but I doubt this is going to solve the problem...

It’s strategy week. And I have flown to A COMPLETELY DIFFERENT FUCKING COUNTRY.

In their wisdom, it has been decided that I, master of all knowledge (not!) will outline a roadmap for potential tech to come and where our pain-points are. They don’t have the slightest. CORP only now talks about AI and NOTHING sane is even closely is being addressed.

Fucking retards.

It is all for show.

It’s just a game for them.

Fucking holistic people.

Fuck leadership in IT with no actual knowledge of the pain of database upgrades. Fuck em!

It’s all pretending and using big words. I been in meetings where people actually use the words AI, autonomous and digital twin. In the same fucking sentence. Fucking imbecils! Do they even know how fucking impossible that is in a company like this where we struggle every-single-day with a tech debt that is actually incomprehensible. Yesterday I found code from 1978 in use, with no knowledgeable maintainers. Which is very cool but will be difficult, to say the least, to migrate. At the core of one of the deepest core processes at a specific site (we kind of make things). 1978. Thousands of lines of code.

We are NOT in a position at all to say things like this. Autonomous. We are NOT ready. We are NOT staffed and we will not be since we have NO money to hire the necessary workforce of 100 people it would take to actually do something useful. Even if we could hire them the time it would take to actually hold on to them would be too short. Since people are LEAVING THIS COMPANY SINCE IT/TECH IS NOT CONSIDERED TO BE IMPORTANT to the company.

Fuckers. I can take out half the factory in one minute.

Autonomous? AI? It is such a shitshow. And really, really depressing.

I wonder if they know. What would happen. If key persons was to decide to leave.

The care that has been put in place for this factory (HUGE FACTORY!!! HUGE!!!!!!!) system support is just really… well, crazy actually.

I give software support to Rugged handhelds in a company and everyday some IT support moron comes to me with a crazy request. The day just started and...

IT Tech: "Hello, C, can you improve the touchscreen sensibility? It's not so responsive and sometimes we have to click more than one time to something work"

**breath in**

Me: "That's ok, the rugged ones that you have are very old, besides they have resistive screen, so your fingers won't do a good job"

IT Tech: "THERE'S NO WAY TO FIX IT? I guess I'll open a ticket for you to study more calmly about the issue"

**NGGGGGGGGGHHHH**

Me: "If it's not a software thing, I can't do that, I don't have hardware skills, I guess you'll have to call our provider about that, but, before you do something, try to recalibrate your handhelds, the majority of the users don't do that at the system's start and the touch experience really can become a mess"

IT Tech: "Hmmm, I'll try that, otherwise I'll back to you, thanks!"

OMFGGGGG

I am open to suggestions of a magic batch file/ .NET CF 2.0 software that will turn their handhelds into a Galaxy S6 touch experience. THANKS!

Now then... where do I begin 😐

TLDR - fuck charity

A bit of backstory first, I was in my first year of college when I started this project for this charity.

It started in December of last year, my tutor approached me and asked if I’d like a project to work on, for my portfolio and what not, I agreed as I thought it would be a great opportunity. Saying yes to that question is my biggest regret so far. Oh boy the pain it has caused me.

The projected started a few days after I agreed. The stack and stuff was already agreed upon by my tutors higher ups. The stack was Wordpress and a theme called ‘X theme’ I understand the use for Wordpress, they are a non tech savvy client, it will be easy for them to manage.

The project was to basically modernise the current site the charity had, simple task you might think... ohhhh no. We agreed upon a deadline, January of 2017 (spoiler, we didn’t make that headline). However the charity wanted change, after change, after change, after change, after fucking change. Every time I’d show them the new revision it was never right, they’d always want another change.

Once we hit the deadline I asked my tutor if we could just drop it. His higher ups said we had to keep going (I could of abandoned my tutor and left him to do it but I’m not a prick). Anyway, we are now in November of 2017, a whole fucking year later and the site has only just been handed off. A WHOLE FUCKING YEAR OF THIS MOTHER FUCKING COCK SUCKING PRICK WHO WOULDN’T TAKE NO FOR AN ANSWER.

Please may god be with me as we have to provide support for this site 😥😥

If anyone’s really curious as to which charity it is or the site. I’ll post it in the comments if you ask nicely enough

Rant time. Oh boi.

So, a bit of context: I am a university student in Greece and I have a desktop PC with elementary OS on it. When the unis closed down because of Coronavirus, I moved back to my parents', without my PC, only a usb stick with elementary OS installed on it. That was before the lockdown. My parents have a desktop PC and my old laptop, both with Windows rn. I'm only able to work using Linux, so I've been just popping that elementary OS USB stick whenever I needed to work.

All cool and good. Until the usb got full. It was a 16GB one after all. No biggie, I bought a new 64GB one from a well known Greek tech shop along with a webcam my mother needed. It was a LEXAR one.

They fucking took a week to transfer it. As if the closest shop to me was in fucking Germany. For context, the drawing tablet I bought from China the other day only did 2 weeks to come. During this time I could barely use Linux because my USB stick had only some 600MB free.

Ok, wtv I said to myself. I am a patient person after all. I received the USB stick, along with the webcam, in good condition, in their packaging. Alright. I dd'ed everything from the 16GB stick to the 64GB one and then I extend the partition. Everything works flawlessly. And it's faster too.

Next day, I boot up from it again. It boots up good. Nice, time to do some work. I open my editor. And it fucking freezes. The editor is not some VSCode or Atom or any of that heavy shit, it's just elementary OS Code. A very lightweight Gtk3 app. Strangely though, the rest of my OS (the dock autohide, eg.) Seems totally responsive. I try to open another app. No luck. Not even switching TTYs work. Good shit. I force shutdown my PC. I try to boot again from that piece of shit. And guess what! NO BOOT BITCH. Like, fuck you. I boot from my previous 16GB one. Linux won't recognize it. No /dev/sdc like I used to have. Ok, lsusb. Nope, nothing. I disconnect it and reconnect it, and lsusb. An empty entry appears.I run it a couple of times, and the it disappears again. I switch to TTY 2. I get read errors and usb error -71.

And I want to fucking explode

I call back to support for the warranty coverage. I wait for a good 10 minutes and a nice lady picks up. I tell her the issue. She says that the support team will call me for the issue this day it the next day.

I hang up.

It feels like some fucking prank. YOU MOTHERFUCKING TOOK SO LONG TO DELIVER MY SHIT. Not to mention that the shitty courier service they are working with wouldn't deliver the goods to my home because it's slightly out of town. AND NOW YOU ARE DELAYING MY WARRANTY RETURN? HOW THE FLYING FUCK DID YOU BECOME A WELL KNOWN TECH SHOP WITH SUCH SHITTY SERVICE?

IF YOUR BRAINS WERE DYNAMITE YOU WOULDN'T HAVE ENOUGH TO BLOW YOUR NOSES.

YOUR THE SERVICE EQUIVALENT OF A PARTICIPATION AWARD.

Foreigners' view of Greeks suddenly doesn't seem so unreasonable. Yes, we are fucking lazy asses. And we also hate that. We hate each other for that very reason. May this country not live any longer.

Status: Got off hour+ long call with provider teir2 tech support because their "sync service" isn't syncing. "It's all cloud controlled" they tell me. Whatever.

It does have the ability to install a Windows service to do the needful! 🎉

However the program that does the actual syncing is the "launcher" application, and the service's only job is to tell the launcher to run. 🤦‍♂️

Their assumption is that there will be a user that gets smacked in the face with a UAC prompt when they first log in and just shrug it away. Which is the Launcher application.

The sync service is not capable of running the sync application without a desktop session I guess?

MOTHERTRUCKERS do you understand what the point of a Windows Service is?!?

I tried relating this situation to how Windows Update works: It will update whenever the fuck it wants without the user doing anything because of the Service, and you only configure the service with the Control Panel/Settings App. You don't need the Control Panel/Settings App running in order for Windows Update to work, but it's there for status info and configuration.

Anyways, this software does not do that. It apparently *requires* both the service AND the launcher program running in order to work. Not work properly, to work *at all*.

Anyways, It's installed on a computer that's not normally logged into, but is always on (where other "always needs to be running" programs live). Normally the hackaround would be to launch the program via Scheduled Task.

This program apparently does not want to run as a scheduled task, or the Task Scheduler is being stupid and can't figure out "Hey, it's time to run this program. Do it!". Naturally it runs if told manually.

The fact that I'm even doing this at all is stupid, but even more infuriating is that it's just not working unattended. You know, what the service should be doing. But no, the service runs happily all alone, doing nothing of note, while Task Scheduler sucks its stick running OneDrive installer but not the launcher program.

Pluckin' donuts...

Do not buy Hostinger... They are so aggressive with caching that I ran out of devices to test the features. They probably cache based on userAgent because changing other parameters (IP, local cache) doesn't resolve the issue. I talked to tech support whole day, and although they were helpful few times I just got three same answers for the three different questions. Seriously, the only thing I like about Hostinger is their user friendly UI.

The rant goes on. I can basically DoS my website by clicking fast on it. That shit doesn't happen with some free hosting plans... My site goes down for a few minutes before I can visit it again.

THE RANT GOES ON

Using the file manager is tedious work as you get randomly disconnected after less than few minutes of inactivity.

I might seriously switch to Google's Cloud Console. It is more expensive, you have to do all the hosting config yourself using a virtual machine, but I guess it's more reliable and it gives you a lot more control.

Got a code for the Adobe suite which made it the same price as the student package so i could use PS for a tiny project and to dick around a little bit: mostly to see what has changed since CS5. Project was done in 2 weeks and I didn't open PS again for months, letting my subscription lapse too. Well if your subscription lapses Adobe deletes all of it's apps from your machine with no fucking notice. Pretty fucked when you are out in the sticks with shit internet and limited bandwidth, not to mention the ethical shitfuckery of it. So I tried to cancel my subscription, but because the deal i got using the discount thingy there is no button to cancel like there normally is and tech support tell you that you can BUY OUT OF YOUR CONTRACT by paying ~60% of the yearly cost upfront. I told them to fuck themselves and 30 mins later had the subscription canceled.
Am I the only one that sees anything wrong with all this??

I suppose I'm lucky.. My family, though not exceedingly tech savvy, are all very proud of me, and support my line of work.

Used to work tech support at a school.
The sheer amount of people that would come from buildings away to ask for help with the mouse or keyboard not working was weird. The annoying part, most have probably guessed, was that it was always just unplugged. Teacher's did this too.

Ok... so I have a unique question/opportunity. I can't give all the details but here's the jist:

3yrs ago I was hired to consult a now prominent(still decently well known then) web-based company with many thousands of users, dealing with a lot of money and leveraging a social environment. They had several issues but initially they really needed me to find/train chat mods.

I did not take the offer for monetary reasons, like all consulting I've done, I had additional reason and/or fondness to fix the issues. In this case it was an interesting challenge and I knew several customers and some support staff so it'd be worthwhile.

They (without request) reduced their typical 2mo probationary period to 2wk for me. With less than a day left of that period, I was 'hacked' via a pushed telegram update, on the account they made me create for work purposes (they had control of the phone number not me).

During this 'hack' one of the 2, currently active, culprits sent a message to his tg account from the 'hacked' one and quickly deleted the entire convo. The other pretended (poorly) to be me in the chat with the mods in training (at least a few directly witnessed this and provided commentary).

Suddenly, I was fired without any rationale or even a direct, non-culprit, saying anything to me.

The 'hack' also included some very legit, and very ignorantly used, Ukrainian malware.

This 'hack' was only to a 2nd gen lenovo yoga I got due to being a certified refurbisher... just used for small bs like this chat mod/etc job. I even opened up my network, made honey pots, etc., waiting for something more interesting... nope not even an attempt at the static ip.

I started a screen recording program shortly after this crap started (unfortunately after the message sent be 'me' to the dude who actually sent it happened... so i still dont know the contents).

I figured I'd wait it out until i was bored enough or the lead culprit was at a pinnacle to fall from...

The evidence is overwhelming. This moron had no clue what he was doing (rich af by birth type)... as this malware literally created an unhidden log file, including his info down to the MAC id of his MacBook... on my desktop in real time (no, not joking... that stupid)

Here's my quandary... Due to the somewhat adjacent nature of part of our soon to be public start-up... as i dont want it to turn into some coat tail for our tech to ride on for popularity... it's now or never.

Currently im thinking, aside from any revenge-esq scheme, it'd be somewhat socially irresponsible to not out him to his fellow investors and/or the organisation that is growing with him as one of few at the forefront... ironically all about trust/safety/verification of admins in the industry.

I tried to reach out to him and request a call... he's still just as immature. Spent hours essentially spamming me while claiming it wasnt him but hed help me find whoever it was... and several other failed attempts to know what i had. When i confirmed he wasnt going to attempt a call, i informed him id likey mute him because i don't have time for back and forth bs. True to form he deleted the chat (i recorded it but its of no value).

So... any thoughts?

Tales from University Tech Support:

Me: please send us 2 or 3 times you're available for us to troubleshoot that issue
Them: I'm available at 3:30

Obviously not a Math Major...

I currently work in data analysis.

Yesterday one of the colleagues working in a different department came to me asking if I could fix his malfunctioning headphone set :/

My boss don't give me any information about the project in 2 months ... Then the application need to run in 1 week ... Im the only developers in this faculty .. suprise ! I said to him the project cannot be delivered in such small time ...

Boss : but you having so mutch time to do it !

me: but you tell me to fix some PC screen and printer and is not my job to do that im a programmer.

Boss: but you have certification in programmation and tech support

Me: yes but you hire me to code your project not to fix your forest !

Boss: if you don't want to work just say it

Me: never mind ...

Results: i change faculty in the university

Bad English aside I am so sick of incompetent customer service reps. Holy shit it's like they will hire anyone these days.

Here just read from this script and not the code version. That's all the tech you need to know right here on this single piece of paper.

Fucking incompetent bastards need to go work at a non technical job like Burger King because tech support is beyond them.

They'd probably fuck that up to. That's a completely different rant, those who can't even do fast food jobs right. At that point just go get on disability because your fucked.

To be fair I will occasionally get someone in the tech support sector who knows their shit but it's few and far between and its always a welcome surprise.

One of our team mates is based out of the US office. We are physically distant, but after our manager's departure, we lost touch because our scope of work was different.

Me and two other team members work closely with each other from India and dude is alone, working out of the US.

Super smart, very polite, and a fun person to work and be with. Even when our interaction was less, I learnt so much from him.

Since, I am facing some challenges, I decide to use it as an excuse to connect with him for a coffee and also seek his guidance because he is senior to me.

Some things he mentioned,

1. Our new line manager asks him to do things on spot with no heads up. He has to drop everything and complete the ask.

2. Often times, poor guy, is asked to join meetings on immediate basis. Even while he is having his lunch.

3. He never got support from our new manager. Infact, based on the conversation, I realised that the manager supports me more.

4. He is facing same, if not more, issues with tech. And he didn't have any guidance on how to handle the issue.

5. A lot of times he is facing process and system problems which he isn't able to solve because the org culture is that of working in Silos. And he doesn't get any support from manager.

6. Tech has clearly pushed him back when he asked for help and other teams never respond to him.

My man was still smiling bright and was looking things from a positive lens that all of this is interesting and adds to the learning experience which will be valued when we decide to move on from this job.

These are the people who inspire me. Smiling in the time of adversity.

Even when he had his own challenges, he was ready to guide me and hear my frustrations. I offered him help and will make sure to stay connected so he doesn't feel left out and alone in the team only because we don't work together in physical space.

One thing I have learned over time is, while I am facing problems, someone out there is facing more and difficult problems then me. I always tend to blow up my problems out of proportion then what they actually are.

I am the dumbest person that I know and mark my words, I'll die because of my empathy. I wish I could help my team mate in any possible way.

When you wake up in the morning To a text that's says "my computers broke"

There were many issues that came about during my entire employment, but I woke up today with some, honestly, quite bizarre questions from my manager that made me open an account here. This is just the latest in many frustrations I have had.

For context, my manager is more of a "tech lead" who maintains a few projects, the number can probably be counted in one hand. So he does have the knowledge to make changes when needed.

A few weeks ago, I was asked to develop a utility tool to retrieve users from Active Directory and insert them into a MSSQL Database, pretty straight forward and there were no other requirements.

I developed it, tested it, pushed it to our repository, then deployed the latest build to the server that had Active Directory, told my manager that I had done so and left it at that.

A few weeks later,
Manager: "Can you update the tool to now support inserting to both MSSQL and MySQL?"

Me: "Sure." (Would've been nice to know that beforehand since I'm already working on something else but I understand that maybe it wasn't in the original scope)

I do that and redeploy it, even wrote documentation explaining what it did and how it worked. And as per his request, a technical documentation as well that explains more in depth how it works. The documents were uploaded as well.

A few days after I have done so,
Manager: "Can you send me the built program with the documentation directly?"

I said nothing and just did as he asked even though I know he could've just retrieved it himself considering I've uploaded and deployed them all.

This morning,
Manager: "When I click on this thing, I receive this error."

Me: "Where are you running the tool?"

Manager: "My own laptop."

Me: "Does your laptop have Active Directory?"

Manager: "Nope, but I am connected to the server with Active Directory."

Me: "Well the tool can only retrieve Active Directory information on a PC with it."

Manager: "Oh you mean it has to run on the PC with Active Directory?"

Me: "Yeah?"

Manager: "Alright. Also, what is the valid value for this configuration? You mentioned it is the Database connection string."

After that I just gave up and stopped responding. Not long after, he sent me a screenshot of the configuration file where he finally figured out what to put in.

A few minutes later,
Manager: "Got this error." And sends a screenshot that tells you what the error is.

Me: "The connection string you set is pointing to the wrong database schema."

Manager: "Oh whoops. Now it works. Anyway, what are these attribute values you retrieve from Active Directory? Also, what is the method you used to connect/query/retrieve the users? I need to document it down for the higher ups."

Me: "The values are the username, name and email? And as mentioned in the technical documentation, it's retrieving using this method."

The 2+ years I have been working with this company has been some of the most frustrating in my entire life. But thankfully, this is the final month I will be working with them.

No i dont want to fix your damn printer! we are devs for F sake! Not tech support!

Spent three days banging my head against my desk trying to get an AWS Lambda function to work, only to finally discover that my code was perfectly functional and it was a security group problem. It was supposed to send a POST request to a load balancer's URL but couldn't resolve the hostname because the security group blocked a necessary outbound port for DNS requests.

That's what I get for not troubleshooting at the infrastructure level when experiencing connection issues. I did not spend two years doing tech support just to forget basic troubleshooting steps now that I'm in the DevOps field...

My favourite bug fix was actually IT based and it was the first time my Eastern European, critical of my skills, family not only praised me but claimed that I was smarter than them.

My grandfather had changed from a telecom to a VOIP device for his landline. For some reason after installation, he could hear the other person on the line but they couldn't hear him. Me and my mother were away during this time so they called in the other family IT guy. This guy is no joke, he's one of the top in his company and makes a sweet six figures and lives in a mansion.

So he started looking things up, googling forum, etc. Couldn't find anything. Started calling the tech support and tried to deduce what it was and their tech support had never heard of such a problem. He takes his lunch breaks to help out my gramps. Keeps escalating, escalating and nothing. His conclusion is that they need to send him a new VoIP stick and they're not giving it to him. At this point, he's so frustrated that he screams at my grandfather to go back to paying 60 bucks a month for landline and to stop bothering him.

At this time me and my mother return and they have concluded that they need a new stick. My mom is great at intimidating people into free stuff so she and I go over to do so. At this point everyone is convinced of the problem and even I don't think I could fix it. But I decide to check if that's the case because I don't want my gramps to get a new stick and it still doesn't work.

I go through the typical forum hunting and there's Nada on the problem. I look at the stick and all the lights seem to be working, no error lights. And I wonder maybe the problem is not the stick, because usually you can't do anything at all if the hardware is broken. So I start thinking, maybe my gramps accidentally muted his handset while talking or something dumb like that. That wasn't it.

Then I decided to see if the problem was recreated on the other handsets. I tried one out and my mom could hear me but I couldn't hear her. What?! That's different! It was the opposite with the other phone. I conclude that it's working and there's something up with the handsets. So I go and do a reset on all of the handsets to make sure.

Lo and behold, the problem is fixed. It took me 25 minutes to solve. That guy gave up after a week of trying. My mom who assumed my IT skills were on par with other kids and nothing special had finally seen me up against an opponent, and not any opponent, a six figure high ranking IT specialist. And I didn't even use any secret, complex software knowledge that wasn't accessible to her or any other normal user.

That's when she finally said that I was smarter than her, that I just used my common sense. She would've needed some kind of prompting, hint or direction to solve the issue but I did it without any.

It was a very satisfying bug to fix.

Not really a dev rant, more of a "home tech support" kind of rant but I guess a lot of devs will relate...

So I was looking at building myself a little storage server, mostly for backups and stuff. This led to the fail of this rant: I thought it would be a good idea to convince my father to switch from using a ton of USB HDDs to get himself a NAS.

This is where I didn't think things through...

The only place he was able to set up the NAS is in the living room. Now I have to use my noise cancelling headphones all day just to not have to hear those HDDs rumbling around in there🤦

(also, I specifically got some super quiet fans for my gaming PC in the living room, but now I realize I could have saved some money and gotten some louder ones, since that NAS is so much louder...)

My first gig was with an MSP doing tech support and eventually some proper infrastructure design and mangement.

Regularly myself and colleagues would find reasons why we should be doing things 'this way' and how we're doing wrong by our customers by not following best practices. (Things like firmware upgrades on routers, switches, servers)

We regularly got shutdown, just told 'no, it's not to be touched if it isn't breaking'. This obviously got us pretty worked up and kinda devided us.

The thing is, It wasn't until my next gig that I sorta realised they were kinda right to shut us down. There was clearly a risk to reward equation we weren't thinking about as employees with no financial stake in the company.

In an enterprise setting, sure doing those kinds of upgrades is necessary, and normally you have a team full of experts and tools to help you do those tasks whilst also mitigating as much risk as possible.

So at the time it felt like a bad experience, but looking back now I realise that from a business perspective it wasn't practical for us to constantly risk breaking things just because 'i read somewhere that we should do this'.

I think to be successful as a developer, IT tech, systems engineer, it's really important to get to know the other departments of the business and how the work you do affects them.

This poster is shite quality but I've transcribed the gold found on it:

The Technical Support Specialist:

- SEND US AN URGENT EMAIL IN UPPERCASE. We'll flag it as a rush job. Really.

- Loves it when a user calls screaming "the internet is broken".

- Gonna snap the next time a user asks why they don't have permission to install a George Michael screensaver.

- Last vacation: catching the first rays of sun from the back booth in Tim Hortons. Sweeeeeet!

- Most dreaded words: "I don't know what happened, I only opened the attachment".

- Has memorized over 100 access codes, but can't remember what day it is.

- Is amazed a user can have five chatrooms and three celebrity sites opened at once - but reading an I.T. support e-mail sent with high importance - now that's a complicated request.

- When you call with a tech support problem and say you'll be back in 5 - I'll say "Great!" And try not to snicker.

- System crashed last Thursday. Haven't seen my wife and kids since.

!rant

I hate when my coworkers that work at call centre think programmers can be summoned to fix printer or PC in company. We have tech support for that.
I can fix the damn printer if I need to but dude dont go in like a stampedo of angry bulls.

My boss saw this and placed the do not disturb sticker on door of our section.

Every single morning I despair. I can’t stand this job.
Why pay very highly and get very skilled people to have them working 4 to a support ticket. Doing the most mundane support tickets you have ever seen in your life (mainly updating client contact details)?
And why have such a rigorous recruitment process to get people’s in in the first place?

The company is pissing money away by working like this and all the new starters like me think it’s complete shit.
But the bosses and anyone who’s been here a while think it’s great. Company still is making loads of money so they don’t even care about it.

I’ve never met senior developers who have never worked on a greenfield project in their entire careers until I came here.

I can’t believe how I got suckered into this (was head hunted).

Does anyone have a feel for the UK contracting market right now?

I’m considering the jump but I think I’d have to be looking for remote only contracts because where I live has few opportunities ‘on-site’. Preferably c# / angular.

Is there much competition for roles or is there a shortage of skills in the contractors?

The thought of going into another permanent role that could be as bad as this genuinely keeps me awake at night.
I’m not sure I can go somewhere and then have it in the hands of managers to decide what projects I’m going to do and what tech it will be on.

At any big company there’s going to be tech debt as well as new work. So becoming perm now feels like it’s 50-50 whether or not a new job will just mean being put into legacy stuff for a couple of years or doing something that is actually good.

I’ve been talking various people about roles in government departments (multiple different departments are hiring) and because priorities change none the gov recruiters can guarantee what the work is that they’re recruiting for actually is.
Just that the the big recruitment push is to bring work previously done by consultancies back in house. Presumably because consultancies have been fleecing them.

"Dear TitanLannister : You are in the final year. A lot of shit is happening around u. its now time to make a career and take tough decisions. What would you do?"

CHOICE 1: COMPETITIVE
>>>>background : "a lot of super companies like wallmart, fb, amazon, ms, google,.. etc simply takes a straight coding test for fresher placement. They ask tough bad ass level questions, but with right guidance, a hell ton of dedicated hours of coding, and making it to the top of various coding tests could make you a potential candidate"
>>>>+ve points :
- "You got the teachers and professionals with great experience to guide you"
- "a dream job come true.you can go there and join teams that interests you"
- "it was your first exposure to computer world. maybe you would like doing it again, after 4 years"
>>>> -ve points:
- "You have always been an average 70 percentile guy. The task requires 2000-3000 hours of coding an year. it will be hard and you always grow bored out of this pretty quickly"
- "Even If you did that , you stand a lesser chance because your maths is shitty.There are millions running in this race with brains faster than your IDE"
- "your college will riot with you because they expect 75% attendance"
- "You are virtually out of college placements, in which , even though shitty companies come and offer even shittier 4LPA packages($6000 per annum), would take a tough logical/aptitude based test for which you won't be able to prepare"

CHOICE 2: PROFESSIONAL WORK
>>>>background: "you always wanted to create something , and therefore you started taking android based courses. you have been doing android for over 2 years and today you know a lot of things in android. you might be good in other professional lines like web dev, data analytics, ml,ai, etc too if you give time to that"
>>>>+ve points :
- "you will love doing this, you always did"
- "With the support of a good team, you will always be able to complete tasks and build new things quickly"
- "Start ups might offer you the placement, they always need students with some good exposure"
>>>>-ve points :
- "Every established company which provides interesting dev work takes their first round as coding, and do not considers your extra curricular dev work. So you are placing your all hopes in 1 good start up with super offerings that would somehow be amazed by your average profile and offer you a position"
- "start ups are well, startups and may not offer a job security as strong as est. companies"
- "You are probably not as awesome dev as you think you are. for 2 years, you have only learned the concepts , and not launched more than 1 shitty app and a few open source work"

CHOICE 3: NON CODING
>>>>background: "companies coming in college placements have 1-2 rounds of aptitude,logical reasoning , analysis based questions and other non tech tests. There are also online tests available like elitmus,AMCAT, etc which, when cleared with good marks help receive placements from decent established companies like TCS, infosys, accenture,etc"
>>>>+ve points :
- "you will eventually get placed from college, or online tests"
- "there will be a job security, as most of these companies bonds the person for 2-3 years"
>>>> -ve points:
- "You really don't like this. These companies are low profile consultant/services based companies which would put you in any area: from testing to sales, and job offers are again $5000-6000 per annum at max"
- "Since it includes college, the other factors like your average cgpa and 1 backlog will play an opposing role"
- "Again, you are a 70 percentile avg guy. who knows you might not able to crack even these simple tests"

Ugh... I am fucking confused. Please be me, and help.The things that i wrote about myself are true, but the things that i assumed about super companies, start ups or low profile companies might not be correct, these points comes from my limited knowledge ,terrified and confused brain, after all.
:(

I feel sad about being in a standstill position in my life right now. everything feels like stopped, and i am not growing.

My only source of income is my job, which does pays well, but not much. I have been in this job for 6 months (3rd job in 3 years) and although it is satisfying in terms of the work i do, everything else is just bleh. quantity of work is a lot, there is chaos everywhere, bosses are incompetent and demanding and worst of all , its hybrid, so am wasting 2-3 days every week.

apart from work, i struggle to make myself useful. outside work hours, i want to earn more money, health, popularity and power.

- for health, i goto gym , which hopefully is the onlh thing going correct in my life. although am not getting any major transformation, the feeling of pain among my muscles feels good and people seems to know me somewhat in there.

- for money, popularity and power , am again at a still.
--- power comes from popularity and money.
--- money comes from ability to influence(and optionally with knowledge) .
--- popularity also comes with knowledge and/or ability to influence.
--- knowledge can be bought/learned.

- above all are my guesses. i haven't yet cracked the exact dependency graph in here. but the simplest thing to get is knowledge and i have been trying to get a hold of it, but in vain

- i have tried a lot of stuff in last 3 years :

--- get better in android ( which i did by working professionally) ,
--- learn web frontend (html/css/js/react, etc ., for which i took courses and i know them now somewhat ) ,
--- learn web backend ( spring, node, flask, aws, etc .,for which i took courses/videos)
--- learn no code stuff (markdown generators, wordpress etc , for which i tried as hobby)
--- learn ios/hybrid stuff(flutter, react native etc, for ehich i watched videos, did courses etc)

- the problem is, am just good at one thing (android) and have a limited knowledge (5-30%) of all the others. companies won't pay me more to be a mediocre full stack dev than what they are paying me now to be a decent junior android dev

- the areas where i lack as of now is DS,Algo, Competitive programming and System designing. these are skills expected for someone trying to crack a good fortune 5xx company

- i am not so sure if i want to do these since there isn't a guarantee whether i will be happy to be in google or amazon. i could guess the amount they would pay me for being a mediocre full stack dev.

- i am not even sure if its good for me to change jobs every few months. i contribute heavily wherever i go, nd i leave at the moment am about to receive a probable reward(probable promotion/increment) for a more concrete reward ( the definite increment from a job switch)

- my existing knowledge is being wasted like the various uselss courses i did in college as i am unable to find a usecase for them. i am tired of making useless jira clones , caclulators and portfolio pages for myself which no one will be using or appreciating.

- keeping the whole tech life aside, my family runs the blood of businessmen and i am not able to progress in that as well. my father was an average grocery shop owner whose shop is now on rent and who is now doing a sales job too. however, their family shop with grandfather and brothers was once a very popular and money minting business 40 years ago.

- i sometimes feel i could do good in business area, but i am a complete blank slate in that department with no one to support (my father is old now)

- alongside non career problems ( midlife crisis, money shortage, no friends ), life feels pretty stagnant right now :/

When you're using openapi generators and stuff for generating SDK code and let "the architect" handle the data structure and nomenclature, don't you hate having to add 33 (I counted) models, most of which are just the same class with different name or one property apart from each other, serialization of which gives request body overhead 56-132x (actual calculated results depending on the model complexity) the size of actual data you want to send, just to add support for one endpoint that needs just one model that started this whole madness?
I just had to add this one top level model reference and this happened to me. Those 33 models are not including the ones I already had included in my project so they didn't have to import them again.
For the love of <your_belief_here /> and all that's holy, never ever agree on generating code based on openapi if the person responsible for that is unexperienced. It will do more harm than good, trust me.
Before we decided to go with generated SDK my compiled product was a bit over 30KB, and worked just fine, but required a bit of work on each breaking API change. Every change in the API requires now 75% of that work and the compiled package is now over 8MB (750KB of which is probably my code and actually needed dependencies).
Adding an endpoint handler before? Add url, set method and construct the body with the bare minimum accepted by the server
Now? Add 33 models (or more), run full-project find&replace and hope it will work with the method supplied by the generated code, because it's not a mature tech and it's not always guaranteed it will work.

I’m having this issue for the online marketplace I’m working on the side. It’s blockchain tech where you can purchase normal goods and services(no, not like Amazon or Fiverr, eww, this one’s more inclined with promoting organic growth for small businesses and freelancers).

I’m stuck with what solution is in the best interest of the user and the business for the long-term.

The dilemma about anonymity, online freedom and privacy is yes, it protects users from predators and attackers, but then, it’s harder for authorities to hunt down people who uses platforms for malicious intent, and also, digital footprint is helpful during litigation as evidence.

You don’t know who to trust.

-There is nothing to differentiate normal users with spammers, scammers, etc.
-There is no accountability for if they break the rules. They can easily delete and create a new account.

Platforms, communities big or small are plagued with these.
There are a lot of people out there who would rather project their insecurities on other people than to seek therapy.

Also, how platforms uses psychology tricks to make platforms addicting, it’s safe to assume that it’s bound to get toxic. Fixation on these platforms, leads to other needs being neglected or people forget to stay present.

Another thing, automated moderation is not that effective as there are still biases in data and human verification is still required. But then, human moderators get exposed to extreme violence, gore, etc that leads to poor mental health. (see Facebook got sued by moderators)

Also, I’ve had a recent experience where some unstable dev was stalking and harassing me. During that turmoil, I’ve found the many loopholes in every platform out there and how crappy their support is. Like they’ll just say, “make your account more secure”, bitch it’s your platform not providing enough security, your blocking feature means nothing coz anyone can still create accounts and message anyone.
It happened like February-August (it ended coz I quit going online and made private all my accounts). UGH I MISS ALL MY FRIENDS THO. FUCK THAT DUDE. He deserves to be in jail TBH

Lol if this product booms, now u know the back story lololol

What tools do you have access to at work?

I don't work a tech company, far from it. I love it but both the hardware and software at my disposal are so shitty I'm starting to lose it.

Running Windows locally, I'm not allowed any Linux distro because "security." Indeed, I don't even have admin rights on my machine. It was rejected. The excuse being that I am sudoer on a server, which (and can only be) physically located in our headquarters.

Today I found out this server's CPU from the dark ages does not support tensorflow, so here I will be building that shit from source tomorrow (no GPU of course).

And thanks for 4G of RAM on what you refer to as a "power" machine.

I had to contact my ISP's tech support because I suddenly lost my Internet connection. I explained to the guy who answered that my router was working fine, and that my devices could connect to my WiFi network, but they didn't have Internet access.

He was so confused because he didn't understand that WiFi and the Internet are not the same thing. He then made me reboot my router and reset my configuration (like I hadn't done that before) and eventually ran out of ideas and scheduled a technician to visit my house next week. What a moron

I have an idea of starting my own business and I need your feedback guys. Literally appreciate any kind of feedback.

So Im an android dev who has 3 years experience under his belt. I am working fulltime and I think its time to scale. I want to open my own agency where I would take on big clients and build apps for them. I personally am able to manage/see through the whole project, handle all communication and also work on the android side if necessary. I would start from smaller projects worth of 30-40k for startups, basically create MVP for them and charge for support after that.

Problem is that as far as I understand if you want to "open your own kitchen" you need to be well connected. I dont know any big clients who would trust and purchase my services, because after all who I am? Im nobody just a dev at this moment. So I need a strategy to build some relationships with businesses.

So Im thinking long game. What if I would first open a recruitment/hiring agency? I would focus in specifically mobile dev recruitment. I have the soft skills and I already participated in dozens of recruitment processes. I also have the tech skills, I would be a competent recruiter. Maybe I could do that for a year, just communicate between devs and clients and place devs. My thinking is that in around one year I would be able to build a massive network of clients and devs.

And then, I could try opening my own dev agency. Using my gathered contacts hopefully I could land some decent projects for start and build my team or outsource from that point on.

Ofcourse Im not sure if I could pull this off alone, I would need a detailed strategy and some mentoring. But what do you think is this a viable plan?

Came across a book by Clinton L. Jeffery that details in programming language design, a topic that has always fascinated me. So I went ahead and bought the book knowing full well it uses an obscure language called Unicon (cool fucking name) devised in order to mimic the Icon programming language (obscure as well) which are languages that detail goal oriented programming. While I do not mind the language itself, seems pretty good for my taste, does not use curly braces or semicolons and a lot of other scripty things, gets compiled to bytecode and works well, but shit man, trying to find documentation for this outside of its own (I don't like it) book is a pain in the ass. To give some perspetive: you know you are dealing with some obscure shit when there ain't any youtube videos on the language. It has some interesting notions, but I just fucking hate the "documentation standard" book that it has for it, and yes, this is because the language has not taken any actual traction from the masses, there are some things that it does not have such as full utf8 support among other things, it really is a nice tech but I hate the lack of proper documentation/tutorials on it.

rant off

Dear Devranters,

I am once again asking for your knowledge support.

I've been working as a legacy dev for a couple of years now and that is... pretty much it. I am kinda of a mid guy. So I tried to apply here and there and ... I got a number of offers from junior to senior roles in ranges from +/- 50% of my salary.

I am kind of a pesimist. It does look tempting to go for the top senior position with the coolest tech and most salary... but there should be a catch.. right? I am not a great dev and some of the companies have noted that I should be more of a junior dev. I havent worked with most of the tech stacks.

Question: Have you had similar experiences and which job would u pick?

I knew programming was for me, MUCH later in life.

I loved playing with computers growing up but it wasn't until college that I tried programming ... and failed...

At the college I was at the first class you took was a class about C. It was taught by someone who 'just gets it', read from a old dusty book about C, that assumes you already know C... programming concepts and a ton more. It was horrible. He read from the book, then gave you your assignment and off you went.

This was before the age when the internet had a lot of good data available on programming. And it didn't help that I was a terrible student. I wasn't mature enough, I had no attention span.

So I decide programming is not for me and i drop out of school and through some lucky events I went on to make a good career in the tech world in networking. Good income and working with good people and all that.

Then after age 40... I'm at a company who is acquired (approved by the Trump administration ... who said there would be lots of great jobs) and they laid most people off.

I wasn't too sad about the layoffs that we knew were comming, it was a good career but I was tiring on the network / tech support world. If you think tech debt is bad, try working in networking land where every protocols shortcomings are 40+ years in the making and they can't be fixed ... without another layer of 20 year old bad ideas... and there's just no way out.

It was also an area where at most companies even where those staff are valued, eventually they decide you're just 'maintenance'.

I had worked really closely with the developers at this company, and I found they got along with me, and I got along with them to the point that they asked some issues be assigned to me. I could spot patterns in bugs and provide engineering data they wanted (accurate / logical troubleshooting, clear documentation, no guessing, tell them "i don't know" when I really don't ... surprising how few people do that).

We had such a good relationship that the directors in my department couldn't get a hold of engineering resources when they wanted ... but engineering would always answer my "Bro, you're going to want to be ready for this one, here's the details..." calls.

I hadn't seen their code ever (it was closely guarded) ... but I felt like I 'knew' it.

But no matter how valuable I was to the engineering teams I was in support... not engineering and thus I was expendable / our department was seen / treated as a cost center.

So as layoff time drew near I knew I liked working with the engineering team and I wondered what to do and I thought maybe I'd take a shot at programming while I had time at work. I read a bunch on the internet and played with some JavaScript as it was super accessible and ... found a whole community that was a hell of a lot more helpful than in my college years and all sorts of info on the internet.

So I do a bunch of stuff online and I'm enjoying it, but I also want a classroom experience to get questions answered and etc.

Unfortunately, as far as in person options are it felt like me it was:

- Go back to college for years ---- un no I've got fam and kids.

- Bootcamps, who have pretty mixed (i'm being nice) reputations.

So layoff time comes, I was really fortunate to get a good severance so I've got time ... but not go back to college time.

So I sign up for the canned bootcamp at my local university.

I could go on for ages about how everyone who hates boot camps is wrong ... and right about them. But I'll skip that for now and say that ... I actually had a great time.

I (and the handful of capable folks in the class) found that while we weren't great students in the past ... we were suddenly super excited about going to class every day and having someone drop knowledge on us each day was ultra motivating.

After that I picked up my first job and it has been fun since then. I like fixing stuff, I like making it 'better' and easier to use (for me, coworkers, and the customer) and it's fun learning / trying new things all the time.