How not to give support..

Me: Creates ticket on support site, letting them know their webservice returns "maintenance" page.
Support: "It works on our end."
Support: *closes ticket*

Euhm.. excuse me?

Me: Creates another ticket with a screenshot and the curl response information..
Support: Sends screenshot back that it works on their end. "Maybe check your firewall"
Support: *closes ticket*

I ain't playing these games..

Me: Creates new ticket with more curl responses from 4 different servers to prove it's not "firewall" related.
Support: ..

2 days later

Me: Sends *friendly* reminder.
Support: ..

6 days later

Me: Creates ticket again saying I'm still having issues.
Support: "I'm forwarding this to our technical support"
Support: *closes ticket*

10 minutes later.

Technical Support: "Here's the manual for our integration .pdf."

Excuse me, you say what now? I KNOW HOW IT WORKS, I'VE WRITTEN THE INTEGRATION ALREADY. THE SERVICE JUST SEEMS TO BE DOWN FFS.. pls..

Me: Sends mail to their project manager who manages the clients dossier with support history and such.
Him: "I'll check it out and let you know."

1 day later.

Support: "We had some issues this and that, wasn't publically availble, works now, .."

What a nice way to waste your time..

Navy story time, and this one is lengthy.
As a Lieutenant Jr. I served for a year on a large (>100m) ship, with the duties of assistant navigation officer, and of course, unofficial computer guy. When I first entered the ship (carrying my trusty laptop), I had to wait for 2 hours at the officer's wardroom... where I noticed an ethernet plug. After 15 minutes of waiting, I got bored. Like, really bored. What on TCP/IP could possibly go wrong?
So, scanning the network it is. Besides the usual security holes I came to expect in ""military secure networks"" (Windows XP SP2 unpatched and Windows 2003 Servers, also unpatched) I came along a variety of interesting computers with interesting things... that I cannot name. The aggressive scan also crashed the SMB service on the server causing no end of cute reactions, until I restarted it remotely.
But me and my big mouth... I actually talked about it with the ship's CO and the electronics officer, and promptly got the unofficial duty of computer guy, aka helldesk, technical support and I-try-to-explain-you-that-it-is-impossible-given-my-resources guy. I seriously think that this was their punishment for me messing around. At one time I received a call, that a certain PC was disconnected. I repeatedly told them to look if the ethernet cable was on. "Yes, of course it's on, I am not an idiot." (yea, right)
So I went to that room, 4 decks down and 3 sections aft. Just to push in the half-popped out ethernet jack. I would swear it was on purpose, but reality showed me I was wrong, oh so dead wrong.
For the full year of my commission, I kept pestering the CO to assign me with an assistant to teach them, and to give approval for some serious upgrades, patching and documenting. No good.
I set up some little things to get them interested, like some NMEA relays and installed navigation software on certain computers, re-enabled the server's webmail and patched the server itself, tried to clean the malware (aka. Sisyphus' rock), and tried to enforce a security policy. I also tried to convince the CO to install a document management system, to his utter horror and refusal (he was the hard copy type, as were most officers in the ship). I gave up on almost all besides the assistant thing, because I knew that once I left, everything would go to the high-entropy status of carrying papers around, but the CO kept telling me that would be unnecessary.
"You'll always be our man, you'll fix it (sic)".
What could go wrong?
I got my transfer with 1 week's notice. Panic struck. The CO was... well, he was less shocked than I expected, but still shocked (I learned later that he knew beforehand, but decided not to tell anybody anything). So came the most rediculous request of all:
To put down, within 1 A4 sheet, and in simple instructions, the things one had to do in order to fulfil the duties of the computer guy.
I. SHIT. YOU. NOT.
My answer:
"What I can do is write: 'Please read the following:', followed by the list of books one must read in order to get some introductory understanding of network and server management, with most accompanying skills."
I was so glad I got out of that hellhole.

Weirdest technical interview:

I was applying all over during my last semester in college (before graduating). This place was hiring a PHP developer for their “web store”. My interviewer invited me into her office, pulled out a laptop, and asked if I could walk her through some of the existing code. After I successfully did, she responded with “oh wow, we had no idea it was doing all of that!”.

The main room consisted of 6 folding tables lined with people on desk phones (probably support/sales). When I asked her where I would be working (mostly concerned about not being able to focus over the constant phone calls), she said that I would just share her desk in her office.

Then she asked if I could start the next day, without giving my internship any kind of warning that I’d be quitting so abruptly. She also asked me to start missing class, so I could spend more time at work. Saying things like “if you already have the job, why focus on school?”. When I asked who wrote that code, she told me that it was an out of state contractor that they’re trying to get rid of, because his rates were too high.

I told her that I would need a few days to think about it, which gave me time to call the other places that I had interviewed, but were still waiting to hear back. Luckily, when one of the places heard that I had been offered a job, they decided to rush their hiring process and offered me a job over the phone!

It’s been 6 years, and I am so thankful that I didn’t have to take that sketchy job.

And, the other side, husbands 😂
——————————————————–
Dear Technical Support,

Last year I upgraded from Boyfriend 5.0 to Husband 1.0 and noticed a distinct slow down in overall system performance — particularly in the flower and jewelry applications, which operated flawlessly under Boyfriend 5.0. The new program also began making unexpected changes to the accounting modules.

In addition, Husband 1.0 uninstalled many other valuable programs, such as Romance 9.5 and Personal Attention 6.5 and then installed undesirable programs such as NFL 5.0, NBA 3.0, and Golf Clubs 4.1.

Conversation 8.0 no longer runs, and Housecleaning 2.6 simply crashes the system. I’ve tried running Nagging 5.3 to fix these problems, but to no avail.

What can I do?

Signed,

Desperate

——————————————————–

Dear Desperate:

First keep in mind, Boyfriend 5.0 is an Entertainment Package, while Husband 1.0 is an Operating System.

Please enter the command: ” C:/ I THOUGHT YOU LOVED ME” and try to download Tears 6.2 and don’t forget to install the Guilt 3.0 update.

If that application works as designed, Husband 1.0 should then automatically run the applications Jewelry 2.0 and Flowers 3.5. But remember, overuse of the above application can cause Husband 1.0 to default to Grumpy Silence 2.5, Happy Hour 7.0 or Beer 6.1.

Beer 6.1 is a very bad program that will download the Snoring Loudly Beta.

Whatever you do, DO NOT install Mother-in-law 1.0 (it runs a virus in the background that will eventually seize control of all your system resources).

Also, do not attempt to reinstall the Boyfriend 5.0 program. These are unsupported applications and will crash Husband 1.0.

In summary, Husband 1.0 is a great program, but it does have limited memory and cannot learn new applications quickly.

You might consider buying additional software to improve memory and performance. We recommend Food 3.0 and Hot Lingerie 7.7.

Good Luck,
Tech Support

Alright so here goes, I currently work at a promising startup. Absolutely love it; nice, hard-working colleagues but there's only a couple of us so we all have to wear a multitude of hats.

I don't mind being on support duty or helping out a customer with a technical question but one thing that really gets to me is lazy people.

We have some instructional videos (made in-house by yours truly) around certain functionality in our app which can't be simplified any further and they're condensed to about 50 seconds each.

I receive an email from a customer saying that he wants the instructions in screenshot form instead of watching the video because he 'detests' watching videos.

I must admit, I was a little hurt because he dismissed my videos so easily without even watching them. Just because he really doesn't like to watch videos? I was dumbfounded.

Me putting (most of) my rustled jimmies aside, I take about an hour to screenshot and document each step of the instructions and send them to the customer with a note: Be careful, if you scroll too fast it turns into a video.

I receive a response saying he doesn't like to watch videos because he is deaf but he did admit he had a chuckle.

Morale of the story lads, keep the sass in in your IDE's and out of your customer interactions.

True story.

My ISP advertises themselves as IT-nerds. I once contacted the support, not tech support, just the usual support. I wanted to use my own router instead of theirs, and the supporter actually knew how I should configure my vlan and a lot of other technical stuff.

Why aren’t all ISP’s like mine?

Hi, I've tried to open this strange Hard Disk, I was wondering if it was an old model.
I mean, I can't find a cable to use!

The company I work for...
Has:

1. No CI/CD
2. SVN instead of GIT
3. Outsourcing to India (oof)
4. No Automated Testing
5. Uses Bugnet (ancient, outdated)
6. No clearly defined code standards
7. No real documentation on the code
8. Rubbish code
9. No desire to reduce technical debt
10. Poorly maintained DB
11. Poor outdated equipment
12. A useless PM
13. Still priotizes IE support (??)

On a scale of 1 to 10 how fucked is this company and anything they develop?

I'm a lawyer, like a year ago I was home alone (wife and kid went on the trip) and from boringness, I decided that I should learn to program (was thinking about that earlier because of some ideas for apps I had - I was fucking naive then :P).

So I start googling best way to do it and I decided to start CS50 course on edx. And that was a real blast for. Best learning experience ever happened in my life.

Anyway, I was going through CS50 curriculum (at the start I thought I will quit it after few weeks) and every day was like so exciting. This whole programming thing seems like the best thing happens to me in many years. There were so many interesting things to learn, I felt like I discovered whole new word.

So after few months while I was finishing CS50, one day I decided, fuck it, this is what I want to do for the rest of my life (I'm 35+ btw ;)). I chose frontend path as it seems easier for a person without technical education. If everything goes as planned I will start looking for a job at beginning of next year. So where I the rant you could ask?

Well, you should guest what my family thinks about it. My wife was like at first: I'm proud you learning something new, now she hates it, making fights about me always sitting in front of computer (which is not true as I learn most in work in my spare time - I can do it as I work on my own), she even told my parents that I cheat her because she started family with a lawyer, not a programmer (supposed to be joke, but really not fun for me) . WTF - where is the fucking support ? ehhh. My parents on the other side still don't believe I will do it (after more than a year of my learning) and they still think I will quit the idea in the end....

So thats it my rant about what my familly thinks about me become programmer.

(sry for my English)

Watching the Dutch government trying to get through the public procurement process for a "corona app" is equal parts hilarious and terrifying.

7 large IT firms screaming that they're going to make the perfect app.

Presentations with happy guitar strumming advertisement videos about how everyone will feel healthy, picnicking on green sunny meadows with laughing families, if only their app is installed on every citizen's phone.

Luckily, also plenty of security and privacy experts completely body-bagging these firms.

"It will connect people to fight this disease together" -- "BUT HOW" -- "The magic of Bluetooth. And maybe... machine learning. Oh! And blockchain!" -- "BUT HOW" -- "Shut up give us money, we promise, our app is going to cure the planet"

You got salesmen, promising their app will be ready in 2 weeks, although they can't even show any screenshots yet.

You got politicians mispronouncing technical terminology, trying hard to look as informed as possible.

You got TV presenters polling population support for "The App" by interviewing the most digitally oblivious people.

One of the app development firms (using some blockchain-based crap) promised transparency about their source code for auditing.... so they committed their source, including a backup file from one of their other apps, containing 200 emails/passwords to Github.

It's kind of entertaining... in the same way as a surgery documentary about the removal of glass shards from a sexually adventurous guy's butthole.

Imma keep watching out of morbid fascination.... from a very safe distance, far away from the blood and shit that's splattering against the walls.

And my phone -- keep your filthy infected bytes away from my sweet baby.

I'll stick with social distancing, regular hand washing, working from home and limited supermarket trips, thank you very much.

People who say something isn't working and ask us to investigate.

Alright, it's not on our side, go ask support at {differentcompany}.

*presents actual proof*

Client replies: oh but I asked the other side and they send over this proof *shows proof saying that its not on our side but very technical so the client doesn't understand* so it's definitely on your side!!!!!!

This annoys the living fucking hell out of me, FUCKING FUCK.

😡

Technical support!

Worst legacy experience...

Called in by a client who had had a pen test on their website and it showed up many, many security holes. I was tasked with coming in and implementing the required fixes.

Site turned out to be Classic ASP built on an MS Access database. Due to the nature of the client, everything had to be done on their premises (kind of ironic but there you go). So I'm on-site trying to get access to code and server. My contact was *never* at her desk to approve anything. IT staff "worked" 11am to 3pm on a long day. The code itself was shite beyond belief.

The site was full of forms with no input validation, origin validation and no SQL injection checks. Sensitive data stored in plain text in cookies. Technical errors displayed on certain pages revealing site structure and even DB table names. Server configured to allow directory listing in file stores so that the public could see/access whatever they liked without any permission or authentication checks. I swear this was written by the child of some staff member. No company would have had the balls to charge for this.

Took me about 8 weeks to make and deploy the changes to client's satisfaction. Could have done it in 2 with some support from the actual people I was suppose to be helping!! But it was their money (well, my money as they were government funded!).

I don't want to write clean code anymore :(

I read Clean Code, Clean Coder, and watched many uncle bob's videos, and I was able to apply best practices and design patterns
I created many systems that really stood the test of time...

Management was kind enough to introduce me to uncle bob clean code in the first place, letting us watch it during work hours. after like one year, my code improved 400% minimum because I am new and I needed guidance from veterans...

That said, to management I am very slow, compared to this other guy, they ask me for a feature and my answer would be like "sure, we need to update the system because it just doesn't support that right now, it is easy though it would take 2 days tops"

they ask the same thing for the other guy : "ok let me see what I can do", 1 hour later, on slack, he writes : done. he slaps bunch of if-statement and make special case that will serve the thing they asked for.

oh 'cool' they say -> but it doesn't do this -> it needs to do that -> ok there is a new bug,-> it doesn't work in build mode-> it doesn't work if you are logged in as a guest, now its perfect ! -> it doesn't work on Android -> ok it works on android but now its not perfect anymore.

and they feel like he is fast (and to be fair he is), this feature? done. ok new bugs? solved. Android compatibility ? just one day ... it looks like he is doing doing doing.

it ends up taking double the time I asked for, and that is not to mention the other system affected during this entire process, extra clean up that I have to do, even my systems that stood the test of time are now ruined and cannot be extracted to other projects. because he just slaps whatever bools and if statements he needs inside any system, uses nothing but Singleton pattern on everything. our app will never be ready-for-business, this I can swear. its very buggy. and to fix it, it needs a change in mentality, not in code.
---------------

uncle bob said : write your code the right way, and the management will see that your code generates less errors, with time, you will earn respect even though they will feel you are slow at first.

well sorry uncle, I've been doing it for a year, my image got bad, you are absolutely right, only when there is no one else allowed to drop a giant shit inside your clean code.

note: we don't really have a technical lead.
-------------------
its been only two days since my new "hack n' slash" meta, the management is already kind of "impressed" ... so I'll keep hacking and slashing until I find a better job.

What's your favorite console ? I love my switch, it is portable, has great games and HOMEBREWS.
I've been wanting to start making stuff on it for a while but didn't want to get banned, finally it's possible so here it is my first project : a Devrant client for switch !
It took me a bit cause i was unexperienced with the platform and there are a few technical issues i had to workaround ( like no support for ssl rn and devrant api is only https :/ ) but nevertheless it's here. I'm happy now.

If I spend 50% of my time in meetings, 30% of my time doing things for support/helpdesk which I'm not allowed to automate, 10% as a technical consult and 10% helping other devs... am I even a developer anymore?

Manager: "We can't have new releases breaking older versions of the mobile app!!!!! We'll lose all our customers!!!!"

fullStackChris: "That's fine, we can do API versioning, but it will take some time to implement, I'll have to be quite careful and write some tests to implement it. Probably 2-3 weeks..."

Manager: "NO WAY, THAT TIME ESTIMATE IS WAY TOO LONG, WE DON'T HAVE TIME FOR THAT!!!"

fullStackChris: "So how do you wanna support multiple versions of the app without doing any sort of versioning?"

Manager: "...we'll think of something!"

Dev: "..."

And with 99% certainty, I expect to hear this in a week or two:

Manager: "fullStackChris, we'd like to introduce you to the highly technical concept, API versioning. It's a way to version the API so we can support multiple versions of the application our customers use! It's amazing! Please implement this immediately so we can support multiple versions of the application!"

Sigh... each day managers learn a bit more how physical reality works... you can't have your cake and eat it too.

How it is to be a dev in my country?

At bit of an odd question this week.

For me (in the USA), it's being technical support for *every* website my family uses.

Over the weekend my wife visited her aunt and I get a call.

Wife: "How do I create an ebay account?"
Me: "I don't like where this is going. We already have an account."
Wife: "Not for me, dummy, Aunt T. She found some books she wants to buy on ebay."
Me: "You go thru the process to create an account? Email, name, password, etc."
Wife: "We tried that, but it's not working."
<few seconds of silence>
Me: "Oookaaay...why isn't it working? Is there an error?"
Wife: "I don't know, we already clicked off of it. Something about the email."
<few more seconds of silence>
Me: "Can you reproduce the error and tell me?"
Wife: "Uggh..are you serious? We've done it like 10 times, its not working. Just tell me what I need to do."
Me: "If you can't tell me the error, I can't help you. I'm not there and can't see what you see."
Wife: "Stop being an asshole."
<Aunt T takes the phone>
T: "Said something about using another email address. Does that help you?"
Me: "Are you sure you don't already have a ebay account?"
T: "No, I don't think so. I hate ebay. but I really want these books. I don't want the same problems as last time."
Me: "Last time?"
T: "Yes, I bought a coffee cup on ebay from China and it never arrived."
Me: "OK, so you do have an account?"
T: "I don't know, I mean, I never got the cup."
Me: "What email address did you use? I'll send a 'remind me' email so you can reset the password and login"
<go thru the motions, she is able to login>
T: "Ahhh...I do have an account! There are the golf balls I bought for <husband> for Christmas."
<face smack>
Wife: "Why didn't you do this from the start? I thought you knew a lot about computers. We basically figured this out ourselves. Goodbye!"
<click>

I put a sticker under the optical mouse on one of my team mates then he started to rage when his mouse is not working. Then he started calling technical support and they, too, didnt know what cause the mouse to not working. I wanted to laugh so hard, but I must resist. Ahaaha xD

After returning back from the company we were purchasing a new phone system (hardware+software, $100K+, kind of a big deal)
VP: “I need the new phone system software integration for our CRM by next week. I need to demo the system for the other VPs”
Me: “No problem. Were you able to get their API like I asked?”
VP: “Salesman didn’t know for sure what that was, but he said all the developer software documentation is on their site.”
Me: “Did he give you a URL? Their main site is all marketing mumbo-jumbo. I assume there is another one specific for developers.”
VP: “Yea, he might have said something, but I don’t understand why you need it. The salesman said the integration would be seamless. He showed me several demos.”
Me: “No, I mean I need to know, is the API a full client install? a simple dll? is this going to be a web service integration? How will I know what to program against?”
VP: “I think I heard him say something about COM? Does that sound like an API?”
Me: “It’s a start. Did he provide you anything, a disk, a flash drive, anything with the software?”
VP: “No, only thing he told me was our CRM integration would be seamless and our development team would have no problems.”
Me: “OK..OK…I get it…he’s a salesman. Is there an 1-800 number I can call? A technical support email address? Anyone technical I can reach out to?”
VP: “Probably, but I don’t understand what the problem is. I need the CRM integrated by next week. I gave the other VPs a promise we would get it done. I do not break promises.”
Me: “Wait…when are we installing the new system?”
VP: “Well, the purchase order will be cut at the end of the month’s billing cycle, the company has about a two month turnaround time to deliver and install the hardware, so maybe 3 months from now? Are you going to be able to have the integration ready for next week?”
Me: “If we won’t see any of the hardware for 3 months, what exactly am I integrating with?”
VP: “That API you wanted or whatever it is. COM…yea, it’s COM. I was told the integration would be seamless and our developers would have no problem. I don’t understand why you can’t simply write the code to make it work. Getting the hardware installed is going to be the hardest part.”
Me: “OK, so I have no documentation, we have no hardware, no software, and no idea what this ‘seamless integration’ means. I’m afraid there isn’t anything I can do right now. ”
VP: “Fine!...I’ll just have to tell the other VPs you were not able to execute the seamless integration with the CRM.”
Which he did. When the hardware+software was finally installed, they hired consultants (because I “failed”). I think the bill was in the $50K range to perform the ‘integration’ which consisted of Excel spreadsheets (no kidding). When approached with the primary CRM integration, the team needed our API documentation, a year’s development time and $300K. I was pissed off enough, and I had the API documentation, I was able to get the basic CRM integration within 3 days. When an agent receives a call, I look up the # in our database, auto-fill the form with the customer info, etc. Easy stuff when you have the documentation.
The basics worked and the VP was congratulated by ‘saving’ the company $300K. May or may not have been bonuses involved, rumors still out on that one, but I didn't see em'. Later my manager told me the VP was really ticked that I performed the integration ‘behind his back’, but because it was a success, he couldn’t fire me.

This happens when your feedback is too important.
'I’m sorry I didn’t read your marketing email within 2 minutes of getting it. Please forgive me."

I got through the first stage for a summer internship at Amazon. They send me a link to a technical test with a 7 day deadline to complete.

The link brings me to a 404 page. Fuck.

I contact customer support, reach out to Amazon directly, don't get any response whatsoever. The week has passed and the link is still dead and I s received no word from them.

FML. And fuck Amazon for teasing me like this and for having such shitty technical support.

Was explaining a technical concept at a "family" dinner. Suddenly stepmother wanted my help for something technical.

Stepmother: Say Awlex, could you help me install some software I recently bought?

Me: (Not this shit again) I even don't know what software you're talking about. How is the software called, what does it do?
Sm: it's calles digital... *long pause*
Me: (I don't like where this is going)
Sm: software... *another long pause*
Me: (fuck me harder than that lightly clothed woman outside)
Sm: something... *long pause*
Me: (alright brain, which way out of here doesn't involves me creating a bullet hole in either one of us?)
Sm: And you can use it to sell something...
Me: (tf do you event sell?!)
Sm: but not like ebay
Me: (what is it then? A platform for selling services? I don't even know what kind of software you'd have to install, given that most of these platforms are be web applications, whcih makes sense for selling stuff on the internet)
Sm: Anyway, could you help me install it? It would take me hours to get into it.
Me: (You think just installing would solve it? As soon as I install it, you probably expect me to be your walking manual as well, don't you?) Look, I'm gonna be honest with you, since I started working I don't have nearly as much free time as I used to have (Not everybody works when they feel like it, you know that?) I get home at around almost 7pm (most of the time) and don't really wanna work afterwards. Most of the time there's a support service from the people who made this software and they would be glad to help you. (Sorry support team, for pushing this bundle of incompetence onto you, but I guess she didn't even listen to my advice).

After that she didn't back down and still wanted my help. Then my grandmother derailed the conversation and got me out of this. When I thanked her later she yold me that she saw I saw uncomfortable and wanted to help. I love my grandmother.

So I am not going to be your "family" tech support. You b(r)ought this onto yourself. Are more than twice my age and still can't use your brain to solve problems like these on your own and you can even less reason abiut your motives and desires when asking for help. I am sick of you and shutty opinions about people, just because I work as a software engineer doesn't mean I'm exist solely for satisfying your unreasonable desires.

Stop offending me and my profession and get yourself some common sense.
Protip #0: Give me one fucking reason to help you, because you're not family enough and your personality really doesn't bring forth any emotion but annoyance

Finally it was my turn to receive a call from the now infamous Indian "Windows Technical Support Department" from a spoofed out of service 1-888-425-6866 number. My wife and I are on vacation we had just gotten back from the beach and she was taking a shower so I had all the time in the world to play along with them. It is too long to type out but it was extremely entertaining especially the bits that happened after I finally informed them that I own a Mac. The final thing he told me on the phone before hanging up was to go fuck my sister and I felt I must have performed well to deserve that.

THE RULES OF TECHNICAL SUPPORT
Rule #1: The Customer Lies
Rule #2: Rule #1 still applies when the customer is your coworker
Rule #3: Customers following instructions is like characters dying in a movie: if it didn't happen on-screen, it didn't happen.

Nowhere near my worst co-worker, but still funny.

The Dev team were all in a separate glass walled room with the business & support staff out in a bigger room outside. As is our wont, we wore headphones while working a lot.

One of the non technical folks asked me why and I said it helps me focus by keeping out distracting noises.

"Oh, I thought you were listening to code or something"

😮

It was kind of an eye-opener as to how little clue a person sitting just 4 meters away had of what I did or how I did it. And actually it helped explain some confusing interactions...

Awkward recruiting process? Sit the fuck back!

So about a year ago I got laid off. I got some help setting up LinkedIn and realising I'm not trash and offers to talk started flowing in.

So this consultancy firm asks me to come in for a talk and having nothing better to do I oblige - they're working on big, exciting Greenfield stuff and I'm amazed they want me.
Fast forward the most nervous week in my life and the HR assistant brings me into the meeting room, I get some water and a nice first impression - also my last. I wait in the room for five minutes.

In walks madam HR, madam Team lead and miss assistant from before, all carrying big ass laptops. We shake hands and they sit down and all open up their laptops between me and them - I just sit there feeling naked with my block of paper and pencil I brought.

So we wait for their machines to start up and madam HR just starts throwing questions at me and seemingly noting my answers into a sheet. Meanwhile madam Teamlead is busy on her phone most of the time and my most human interaction remains smalltalk and questions between me and miss assistant.

I did manage to get madam Teamlead to look up from her phone when I asked how they felt about the fact that I have no formal training and would need to pick up a lot of skills as we go, to which she said something along 'well this ain't a candy shop, we expect you to work' and looked back down at her phone.

A bit shaken, I agreed to stay for the technical test (apparently I passed the interview...)
Now this test was designed by their CTO since he didn't feel like any of the available tests on the market could properly judge applicants' skilllevels. Yes, alarms went off already at that point.

What I'm presented with is a word document with questions, and another for answers and... It's just string gymnastics and reference/value difference knowledge - shit it takes you a split second to look up or test if you ever get into these insane cases where you need to know. And then there was a likewise one with sql statements that was also just convoluted query gymnastics and trying to hide changes in the seemingly same statement through various questions. No questions on design, no problem solving, just... Attention span testing with a dash of coding?

Anyway, it turned out they had evening and weekend shifts and round the clock support tournus which on top of the ridiculous recruitment process and way lower than average salary offer had me turn them down.

Don't enable bullshit people, run away!

I think I want to quit my first applicantion developer job 6 months in because of just how bad the code and deployment and.. Just everything, is.

I'm a C#/.net developer. Currently I'm working on some asp.net and sql stuff for this company.

We have no code standards. Our project manager is somewhere between useless and determinental. Our clients are unreasonable (its the government, so im a bit stifled on what I can say.) and expect absurd things from us. We have 0 automated tests and before I arrived all our infrastructure wasn't correct to our documentation... And we barely had any documentation to begin with.

The code is another horror story. It's out sourced C# asp.net, js and SQL code.. And to very bad programmers in India, no offense to the good ones, I know you exist. Its all spagheti. And half of it isn't spelled correctly.

We have a single, massive constant class that probably has over 2000 constants, I don't care to count. Our SQL projects are a mess with tons of quick fix scripts to run pre and post publishing. Our folder structure makes no sense (We have root/js and root/js1 to make you cringe.) our javascript is majoritly on the asp.net pages themselves inline, so we don't even have minification most of the time.

It's... God awful. The result of a billion and one quick fixes that nobody documented. The configuration alone has to have the same value put multiple times. And now our senior developer is getting the outsourced department to work on moving every SINGLE NORMAL STRING INTO THE DATABASE. That's right. Rather then putting them into some local resource file or anything sane, our website will now be drawing every single standard string from the database. Our SENIOR DEVELOPER thinks this is a good idea. I don't need to go into detail about how slow this is. Want to do it on boot? Fine. But they do it every time the page loads. It's absurd.

Our sql database design is an absolute atrocity. You have to join several tables together just to get anything done. Half of our SP's are failing all the time because nobody really understands the design. Its gloriously awful its like.. The epitome of failed database designs.

But rather then taking a step back and dealing with all the issues, we keep adding new features and other ones get left in the dust. Hell, we don't even have complete browser support yet. There were things on the website that were still running SILVERLIGHT. In 2019. I don't even know how to feel about it.

I brought up our insane technical debt to our PM who told me that we don't have time to worry about things like technical debt. They also wouldn't spend the time to teach me anything, saying they would rather outsource everything then take the time to teach me. So i did. I learned a huge chunk of it myself.

But calling this a developer job was a sick, twisted joke. All our lives revolve around bugnet. Our work is our BN's. So every issue the client emails about becomes BN's. I haven't developed anything. All I've done is clean up others mess.

Except for the one time they did have me develop something. And I did it right and took my time. And then they told me it took too long, forced me to release before it was ready, even though I had never worked on what I was doing before. And it worked. I did it.

They then told me it likely wouldn't even be used anyway. I wasn't very happy at all.

I then discovered quickly the horrors of wanting to make changes on production. In order to make changes to it, we have to... Get this

Write a huge document explaining why. Not to our management. To the customer. The customer wants us to 'request' to fix our application.

I feel like I am literally against a wall. A huge massive wall. I can't get constent from my PM to fix the shitty code they have as a result of outsourcing. I can't make changes without the customer asking why I would work on something that doesn't add something new for them. And I can't ask for any sort of help, and half of the people I have to ask help from don't even speak english very well so it makes it double hard to understand anything.

But what can I do? If I leave my job it leaves a lasting stain on my record that I am unsure if I can shake off.

... Well, thats my tl;dr rant. Im a junior, so maybe idk what the hell im talking about.

TLDR: There’s truth in the motto “fake it till you make it”

Once upon a time in January 2018 I began work as a part time sysadmin intern for a small financial firm in the rural US. This company is family owned, and the family doesn’t understand or invest in the technology their business is built on. I’m hired on because of my minor background in Cisco networking and Mac repair/administration.

I was the only staff member with vendor certifications and any background in networking / systems administration / computer hardware. There is an overtaxed web developer doing sysadmin/desktop support work and hating it.

I quickly take that part of his job and become the “if it has electricity it’s his job to fix it” guy. I troubleshoot Exchange server and Active Directory problems, configure cloudhosted web servers and DNS records, change lightbulbs and reboot printers in the office.

After realizing that I’m not an intern but actually just a cheap sysadmin I began looking for work that pays appropriately and is full time. I also change my email signature to say “Company Name: Network Administrator”

A few weeks later the “HR” department (we have 30 employees, it’s more like “The accountant who checks hiring paperwork”) sends out an email saying that certain ‘key’ departments have no coverage at inappropriate times. I don’t connect the dots.

Two days later I receive a testy email from one of the owners telling me that she is unhappy with my lack of time spent in the office. That as the Network Administrator I have responsibilities, and I need to be available for her and others 8-5 when problems need troubleshooting. Her son is my “boss” who is rarely in the office and has almost no technical acumen. He neglected to inform her that I’m a part time employee.

I arrange a meeting in which I propose that I be hired on full time as the Network Administrator to alleviate their problems. They agree but wildly underpay me. I continue searching for work but now my resume says Network Administrator.

Two weeks ago I accepted a job offer for double my current salary at a local software development firm as a junior automation engineer. They said they hired me on with so little experience specifically because of my networking background, which their ops dept is weak in. I highlighted my 6 months experience as Network Administrator during my interviews.

My take away: Perception matters more than reality. If you start acting like something, people will treat you like that.

If nobody hates you, you're doing something wrong ~ House MD

Tl;Dr : I'm pissing the right people off and my God I like it

That's what I've known and have confirmed doing my current side project with my gf, we are working on a ratemyprofessors clone with extra spicy features, one in particular is so spicy some teachers will be put in a position in which they would rather grind hot peppers with their butt cheeks.

Don't get me wrong, there are good teachers (some of which actually showed support) but some are not good teachers and some aren't good people either; I've decided it's time to stop complaining and take action.

We recently released an alpha and I presented it to a teacher I had this semester (one of the "not so great" kind) as a DB proyect cuz fuck it I'm not doing 2 projects.

This teacher is your run of the mill "I'm lazy and I don't care" teacher and she ran the classroom like a shitty kindergarten, so much so, one of the teams was presenting a buggy admin site as their project and she started talking on the phone! Right up on their faces!!

My turn, I go up and handle her a 30 page printed thesis of my project and said that unlike my mates, I was going to start presenting the idea and then the actual software...why is it printed?, She said; Because I won't be projecting the PDF ma'am, I actually made a professional presentation and that way you can read more technical details while I give a broad overview...

I started talking about the huge issues students face and my research about it, undisciplined teachers, no class structure ~ abrupt interruption ~ "yeah I know like, you are giving so much statistics and numbahs but where is the database?"

I got pissed off because the whole purpose of printing and giving her the docs was for her to ask specific questions AT THE END! So I told her I was getting there and to ask questions at the end...I start showing off the system's sweetest features... everyone got quiet...a girl on the front row kept looking at the teacher and then back to the board with her eyes wide open, the teacher was visibly upset.

I asked someone to please help me by using the site being projected for everyone to see, he searched the teacher's name and it obviously popped up cuz I scrapped the whole teacher index site... some people gasp and others start murmuring.

She freaked and started arguing saying that frontend can't be just HTML and CSS, where did you mentioned x and y feature? admit it's just teacher evaluations! where did you get the teacher names? I want the scripts!....it went on even 10 minutes after class and the next class with a police like interrogation.

So yeah, something tells me I'm not getting an A, but I'm happy after all because that's the kind of reaction I want from those types of professors.

Worth it 😎

So my department is "integrating CI/CD"

Right now, there's a very anti-automation culture in the deployment process, and out of our many applications, almost none have automated testing. And my groups is the only one that uses feature branching - one of the few groups that uses branching at all beyond "master, dev"

So yeah... You could see how this is already ENTIRELY fucked from the very beginning.

First thing they want to do is add better support for a process... Which goes directly against CI/CD.

The process is that to deploy to production (even after it is manually approved by manager), someone in another department needs to press a button to manually deploy. This, as far as I can tell, is for business rule reasons rather than technical ones.

They want us to improve that (the system will stay exactly the same with some streamlined options for said button pressers)

I'm absolutely astounded at the way our management wants to do something but goes in exactly the opposite direction. It's like the found an article of what CI/CD was and then took notes on exactly what not to do.

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What the fuck man.
Why even I am working with this assholes.
Yesterday,Our technical support guy reinstalled windows(I don't mess up with technical issues because then it will be my part time job,so I show that I don't know anything about hardware).
He installed fucking 32 bit window,He was trying to installed 64 bit version thunderbird.

He wasted my whole day.

After I spent 4 years in a startup company (it was literally just me and a guy who started it).

Being web dev in this company meant you did everything from A-Z. Mostly though it was shitty hacky "websites/webapps" on one of the 3 shitty CMSs.

At some point we had 2 other devs and 2 designers (thank god he hired some cause previously he tried designing them on his own and every site looked like a dead puppy soaked in ass juice).

My title changed from a peasant web dev to technical lead which meant shit. I was doing normal dev work + managing all projects. This basically meant that I had to show all junior devs (mostly interns) how to do their jobs. Client meetings, first point of contact for them, caring an "out of hours" support phone 24/7, new staff interviews, hiring, training and much more.

Unrealistic deadlines, stress and pulling hair were a norm as was taking the blame anytime something went wrong (which happened very often).

All of that would be fine with me if I was paid accordingly, treated with respect as a loyal part of the team but that of course wasn't the case.

But that wasn't the worst part about this job. The worst thing was the constant feeling that I'm falling behind, so far behind that I'll never be able to catch up. Being passionate about web development since I was a kid this was scaring the shit out of me. Said company of course didn't provide any training, time to learn or opportunities to progress.

After these 4 years I felt burnt out. Programming, once exciting became boring and stale. At this point I have started looking for a new job but looking at the requirements I was sure I ain't going anywhere. You see when I was busy hacking PHP CMSs, OOPHP became a thing and javascript exploded. In the little spare time I had I tried online courses but everyone knows it's not the same, doing a course and actually using certain technology in practice. Not going to mention that recruiters usually expect a number of years of experience using the technology/framework/language.

That was the moment I lost faith in my web dev future.

Happy to say though about a month later I did get a job in a great agency as a front end developer (it felt amazing to focus on one thing after all these years of "full-stack bullshit), got a decent salary (way more than I expected) and work with really amazing and creative people. I get almost too much time to learn new stuff and I got up to speed with the latest tech in a few weeks. I'm happy.

Advice? I don't really have any, but I guess never lose faith in yourself.

Me: we've refactored the project to make it easier to support in the future
Non-technical VP: Cool can you print it off so I can have a look

😕

So... did I mention I sometimes hate banks?

But I'll start at the beginning.

In the beginning, the big bang created the universe and evolution created humans, penguins, polar bea... oh well, fuck it, a couple million years fast forward...

Your trusted, local flightless bird walks into a bank to open an account. This, on its own, was a mistake, but opening an online bank account as a minor (which I was before I turned 18, because that was how things worked) was not that easy at the time.

So, yours truly of course signs a contract, binding me to follow the BSI Grundschutz (A basic security standard in Germany, it's not a law, but part of some contracts. It contains basic security advice like "don't run unknown software, install antivirus/firewall, use strong passwords", so it's just a basic prototype for a security policy).

The copy provided with my contract states a minimum password length of 8 (somewhat reasonable if you don't limit yourself to alphanumeric, include the entire UTF 8 standard and so on).

The bank's online banking password length is limited to 5 characters. So... fuck the contract, huh?

Calling support, they claimed that it is a "technical neccessity" (I never state my job when calling a support line. The more skilled people on the other hand notice it sooner or later, the others - why bother telling them) and that it is "stored encrypted". Why they use a nonstandard way of storing and encrypting it and making it that easy to brute-force it... no idea.

However, after three login attempts, the account is blocked, so a brute force attack turns into a DOS attack.

And since the only way to unblock it is to physically appear in a branch, you just would need to hit a couple thousand accounts in a neighbourhood (not a lot if you use bots and know a thing or two about the syntax of IBAN numbers) and fill up all the branches with lots of potential hostages for your planned heist or terrorist attack. Quite useful.

So, after getting nowhere with the support - After suggesting to change my username to something cryptic and insisting that their homegrown, 2FA would prevent attacks. Unless someone would login (which worked without 2FA because the 2FA only is used when moving money), report the card missing, request a new one to a different address and log in with that. Which, you know, is quite likely to happen and be blamed on the customer.

So... I went to cancel my account there - seeing as I could not fulfill my contract as a customer. I've signed to use a minimum password length of 8. I can only use a password length of 5.

Contract void. Sometimes, I love dealing with idiots.

And these people are in charge of billions of money, stock and assets. I think I'll move to... idk, Antarctica?

I miss old times rants...So i guess, here it goes mine:

Tomorrow is the day of the first demo to our client of a "forward-looking project" which is totally fucked up, because our "Technical Quality Assurance" - basically a developer from the '90-s, who gained the position by "he is a good guy from my last company where we worked together on sum old legacy project...".
He fucked up our marvellous, loose coupling, publish/subscribe microservice architecture, which was meant to replace an old, un-maintainable enormous monolitch app. Basically we have to replace some old-ass db stored functions.
Everyone was on our side, even the sysadmins were on our side, and he just walked in the conversation, and said: No, i don't like it, 'cause it's not clear how it would even work... Make it an RPC without loose coupling with the good-old common lib pattern, which made it now (it's the 4th 2 week/sprint, and it is a dependency hell). I could go on day and night about his "awesome ideas", and all the lovely e-mails and pull request comments... But back to business

So tomorrow is the demo. The client side project manager accidentally invited EVERYONE to this, even fucking CIO, legal department, all the designers... so yeah... pretty nice couple of swallowed company...

Today was a day, when my lead colleague just simply stayed home, to be more productive, our companys project manager had to work on other prjects, and can't help, and all the 3 other prject members were thinking it is important to interrupt me frequently...

I have to install our projects which is not even had a heart beat... not even on developer machines. Ok it is not a reeeeaaally big thing, but it is 6 MS from which 2 not even building because of tight coupling fucktard bitch..., But ok, i mean, i do my best, and make it work for the first time ever... I worked like 10 ours, just on the first fucking app to build, and deploy, run on the server, connect to db and rabbit mq... 10 FUCKING HOURS!!! (sorry, i mean) and it all was about 1, i mean ONE FUCKING LINE!

Let me explain: spring boot amqp with SSL was never tested before this time. I searched everything i could tought about, what could cause "Connection reset"... Yeah... not so helpful error message... I even have to "hack" into the demo server to test the keystore-truststore at localhost... and all the fucking configs, user names, urls, everything was correct... But one fucking line was missing...
EXCEPT ONE FUCKING LINE:
spring.rabbitmq.ssl.enabled=false # Whether to enable SSL support.

This little bitch took me 6 hours to figure out...so please guys, learn from my fault and check the spring boot appendix for default application properties, if everything is correct, but it is not working...

And of course, if you want SSL then ENABLE it...
spring.rabbitmq.ssl.enabled=true

BTW i really miss those old rants from angry devs, and i hope someone will smile on my fucking torture

I'm a bit tired of dev and applying for a customer support job for half my current income. During interview I already got promoted to technical support. Even dev job was possible, but I'm done. I've seen the wheel reinvented too much. Also, the looks of software became more important than ever and that's not something I do.

But I'm very positive now. I know the company already, they're great! Super culture! Always hired the right people and me once before as a py dev

Happy birthday, Dr. Nabil Ali!

Today’s Google Doodle celebrates Egyptian pioneer of Arabic language computing, Dr. Nabil Ali, on his 82nd birthday. Dr. Nabil Ali’s innovations in the field of computational linguistics propelled the Arab world into the Information Age by creating programs that enabled computers to understand Arabic in digital form.

Dr. Nabil Ali was born in Cairo on this day in 1938. Expressing an interest in art at a young age, Mohamed was inspired to apply his creative passion for visual aesthetics to the world of engineering. After obtaining his PhD in Aeronautical Engineering at Cairo University, he spent over 20 years working as an engineer with the Egyptian Air Force, as well as with various computer and electronics companies throughout the world.

For Dr. Nabil Ali, digitization of Arabic, with its complex linguistic rules and morphology, was a way to connect Arabic speakers with the world.

Over the course of his career, Dr. Nabil Ali published a number of papers, books, and technical reports in support of the developments he was making in the field of computational linguistics. His work won him several awards, including the prestigious Saudi Arabian award, the King Faisal Prize, in 2012—recognizing his pioneering contributions to the Arabic Language and Literature.

I propose that the study of Rust and therefore the application of said programming language and all of the technology that compromises it should be made because the language is actually really fucking good. Reading and studying how it manages to manipulate and otherwise use memory without a garbage collector is something to be admired, illuminating in its own accord.

BUT going for it because it is a "beTter C++" should not constitute a basis for it's study.

Let me expand through anecdotal evidence, which is really not to be taken seriously, but at the same time what I am using for my reasoning behind this, please feel free to correct me if I am wrong, for I am a software engineer yes, I do have academic training through a B.S in Computer Science yes, BUT my professional life has been solely dedicated to web development, which admittedly I do not go on about technical details of it with you all because: I am not allowed to(1) and (2)it is better for me to bitch and shit over other petty development related details.

Anecdotal and otherwise non statistically supported evidence: I have seen many motherfuckers doing shit in both C and C++ that ADMIT not covering their mistakes through the use of a debugger. Mostly because (A) using a debugger and proper IDE is for pendejos and debugging is for putos GDB is too hard and the VS IDE is waaaaaa "I onlLy NeeD Vim" and (B) "If an error would have registered then it would not have compiled no?", thus giving me the idea that the most common occurrences of issues through the use of the C father/son languages come from user error, non formal training in the language and a nice cusp of "fuck it it runs" while leaving all sorts of issues that come from manipulating the realm of the Gods "memory".
EVERY manual, book, coming all the way back to the K&C book talks about memory and the way in which developers of these 2 languages are able to manipulate and work on it. EVERY new standard of the ISO implementation of these languages deals, through community effort or standard documentation about the new items excised through features concerning MODERN (meaning, no, the shit you learned 20 years ago won't fucking cut it) will not cut it.

THUS if your ass is not constantly checking what the scalpel of electrical/circuitry/computational representation of algorithms CONDONES in what you are doing then YOU are the fucking problem.

Rust is thus no different from the original ideas of the developers behind Go when stating that their developers are not efficient enough to deal with X language, Rust protects you, because it knows that you are a fucking moron, so the compiler, advanced, and well made as it is, will give you warnings of your own idiotic tendencies, which would not have been required have you not been.....well....a fucking idiot.

Rust is a good language, but I feel one that came out from the necessity of people writing system level software as a bunch of fucking morons.
This speaks a lot more of our academic endeavors and current documentation than anything else. But to me DEALING with the idea of adapting Rust as a better C++ should come from a different point of view.

Do I agree with Linus's point of view of C++? fuck no, I do not, he is a kernel engineer, a damn good one at that regardless of what Dr. Tanenbaum believes(ed) but not everyone writes kernels, and sometimes that everyone requires OOP and additions to the language that they use. Else I would be a fucking moron for dabbling in the dictionary of languages that I use professionally.
BUT in terms of C++ being unsafe and unsecured and a horrible alternative to Rust I personaly do not believe so. I see it as a powerful white canvas, in which you are able to paint software to the best of your ability WHICH then requires thorough scrutiny from the entire team. NOT a quick replacement for something that protects your from your own stupidity BY impending the use of what are otherwise unknown "safe" features.

To be clear: I am not diminishing Rust as the powerhouse of a language that it is, myself I am quite invested in the language. But instead do not feel the reason/need before articles claiming it as the C++ killer.

I am currently heavily invested in C++ since I am trying a lot of different things for a lot of projects, and have been able to discern multiple pain points and unsafe features. Mainly the reason for this is documentation (your mother knows C++) and tooling, ide support, debugging operations, plethora of resources come from it and I have been able to push out to my secret project a lot of good dealings. WHICH I will eventually replicate with Rust to see the main differences.

Online articles stating that one will delimit or otherwise kill the other is well....wrong to me. And not the proper approach.

Anyways, I like big tits and small waists.

Hey from Ireland folks. Currently trying to get myself into Dev. Ten years of customer services. 7 in technical support. Now supporting developers for 5 languages. Nice to meet ya'll

The only thing more dangerous than an alcoholic short-term-memory-challenged non-technical throw-you-under-the-bus IT director with self-esteem issues that are sporadically punctuated by delusions of superiority is one who fears for his job. Submitted for your inspection: a besotted mass of near-human brain function who not only has a 50 person IT department to run, but has also been questioned by the business owners as to what he actually does. So he has decided to show them. He has purchased a vendor product to replace a core in-house developed application used to facilitate creating the product the business sells. The purchased software only covers about 40 percent of the in-house application's functionality, so he is contracting with the vendor to perform custom development on the purchased product (at a cost likely to be just shy of six-figures) so that about 90 percent of existing functionality will be covered. He has asked one of his developers (me) to scale down the existing software to cover the functionality gaps the purchased software creates. There is no deployment plan that will allow the business to transition from the current software to the new vendor​-supplied one without significantly hurting the ability of the business to function. When anyone raises this issue he dismisses it with sage musings such as, "I know it will be painful, but we'll just have to give the users really good support." Because he has no idea what any of his staff actually does, he is expecting one of his developers (again, unfortunately, me) to work with the vendor so that the Frankensoftware will perform as effectively as the current software (essentially as a project manager since there will be no in-house coding involved). Lastly, he refuses to assign someone to be responsible for the software: taking care of maintenance, configuration, and issue resolutions after it has been rolled out. When I pointedly tell him I will not be doing that (because this is purchased software and I am not a system admin or desktop engineer) he tells me, "Let me think about this." The worst part is that this is only one of four software replacement initiatives he is injecting himself into so he can prove his worth to the business owners. And by doing so he is systematically making every software development initiative akin to living in Dante's Eighth Circle. I am at the point where I want to burn my eye out with a hot poker, pour salt into the wound, and howl to the heavens in unbearable agony for a month, so when these projects come to fruition, and I am suffering the wrath of the business owners, I can look back on that moment I lost my eye and think "good times."

Today in the tech store I asked an assistant where to find the CAT6 ethernet cables.
He said he didn't know and ended up in asking me for technical support.

I wanna make you feel what you have brought into my house!!

I was working with security cameras once in a home automation project. One of those camera particularly stand out by offering a cgi without password request to view and change the current passwort and username.

Seriously wtf is wrong with you? I mean this thing automatically connects to an internet service offering everyone to connect to it with that passwort and username. And I know some of you might say "hey chill the cgi is only available on the wifi" - dammit no. Security is a lifestyle do it complete or get the fuck out. God knows what other mistakes there might be hidden in that thing screaming out to everyone to watch me taking a shit.

But that's not the end of it. My company arranged a call to the technical support of that camera so that I can explain the problem and a patch gets released. Those guys didn't give a shit about it and were even laughing at me. Fuck you!

So whoever is responsible - I will find you - and you will never see me coming.

<IT Support Feature Request>

"Developer Mode"

- reduce condescending support agent chat level to 1.
- remove unnecessary checks for "have you turned it off and on again" & "please ensure your machine is plugged in".
- instantly be put through to second line support as a minimum level.

Cons - none
Pros - reduced developer anger, reduced developer time wastage, reduced developer hatred for people less technical

Aaaaaaaargh!! Fing ashole!!
I got a major blocker reported, tried to connect to client, two of the user accounts were locked out because some genious used the last months password too many times.. FUUUU!! This happens almost every month!! FU! I go to the support dpt to check WTH is with those user accounts and got told the VPN is fucked up anyway so I will not be able to connect in any casr (disconnecting, bad transfer rate, it has a flue or prebirth cramps...whatever...). Ok, I ask if anyone notified our network admins and theirs.. And in response one guy mumbles something... I asked really really pissed off (due to the seriousnrs of the situation, we have max 8h to fix blockers and must check what is going on in minutes) if he is talking to me and answering my question or just talking to himself. He then a little bit more audiably said: we all are unable to work, you are not the only one with this problem & if you have a solutio... I already stormed out. Yes, everyone has problems connecting, no not everyone has a fucking blocker assigned to them!! Mayor malfunction on our system is not the same as archiving old processing data!!!

Simple yes or no question: did anyone notify our network admins & client's network admins?! And client's management that we have technical problems and cannot check the blocker situation immediately?! And I get a mumbling incompetents guy response... OmFG yes, I have a solution for you!! Go and jump of of the terrace!!

When your call connects to overseas technical support...

A bit of backstory...

I have been the sole dev at my organization for awhile now (other two left for other jobs), so I have been maintaing and writing new code to support the business.

Our company was recently acquired by a larger entity and it has been very strange so far.

1. It has taken 5 weeks to acquire local admin rights on my own machine (I work remote) as well as a visual studio license.

2. We have known for a few weeks now we are getting a jr dev who will need the SAME procedures done on his machine/account and it has been two weeks now and nothing has been done. (Tickets have been put it - the issues have been escalated etc etc)

3. All of our code from our old company is in Azure Devops (which is connected to Azure AD) for some reason I haven't been able to add an external account (for my new account and org) to move the code elsewhere. I don't have the authority (I don't think) to place all of our code in a new location (GitHub,GitLab, self hosted solutions, etc)

4. All of our production VMs are billed through our old org located in Azure, so eventually that bill will stop being paid since we transitioned - I've brought this up to my manager (more non technical) who wasn't terribly worried about it.

5. I'm feeling slightly unfulfilled in this position. Earlier in my time here it was new and exciting, but there isn't much direction, not many goals, or interesting problems to solve.

Just wanted to express some issues that had been going on. Feel free to add ant feedback of suggestions 😄

me: *starts receiving emails of clients having technical problems and errors and asking for help* wat, im being flooded with all these mails!
me: *sends email to boss* umm... i think im receiving the wrong mails...
boss: nope! from now on, you'll be in-charge of tech support for our clients. good luck and merry christmas!
me: *dies internally* happy holidays to u too

So for context, I'm doing an Apprenticeship in IT and naturally I've been put on help desk.

I've recently been given a phone on my desk since I'm trusted enough and know enough about our software that there's no risk to me accepting calls.

I get the standard ones, a number from a different country, poorly pronouncing a co-workers name, asking if they can speak to them. I give my normal response, "I'll just check if they're in a meeting and I'll get back to you" (which they somehow always are) and ask if they would like to leave a message. They obviously don't since they're usually scams.

Since Tuesday I've started getting calls from "BT Technical Support". I don't use BT. My company doesn't use BT. So, it's clearly a scam.

Yesterday, the same guy calls me up, Thomas he says his name is. I go along with it for a while, agreeing that I've noticed our network has been slow until the point where he asks me to begin to install TeamViewer. I realise what he's going to do so I ask him what the problem with our network is.

I hear him start to respond but he stops. He's got no clue what to say, so I say to him, "Thomas mate. I think our biggest problem with our BT network is that we don't have BT."

He puts the phone down.

So I ask you for help, lovely people of devRant.

I have a Windows 10 VM ready to go. I have a couple notepad files labelled as "Passwords" and "Bank Details". What else can I throw on there to make this guy think he's hit the jackpot without really causing too much damage?

Any ideas would be appreciated. <3

(On the phone)
Internet Provider Support: "Hello, how can I help you?"
Me: "Hi, I've been unable to connect to internet for the past few hours and-
IPS: "Haven't you heard the pre-recorded message?!"
Me: "Uh... No? I'm sorry, but no message was played before you answered."
ISP: "Well, internet services are experiencing technical issues in your whole area. We'll contact you soon as it's resolved." *Hangs up*

...The company then proceeded to state that everything was fine, after a few hours. On their website. Without specifying how to manually restore the connection at all, since apparently this was needed.

...Great job?
This looks kinda dumb to me but... Is it just me?

!rant
If you have software in production please have some way for a user to find some contact email (create for this reason only if needed.)

I have run into crippling bugs in huge essential systems (state dmv new system, the ticket system utility marking) which they were oblivious to until I went out of my way, like a stalker to get some contact of someone remotely related to someone I could drop this info in the lap of, and so far it was a total shock to them (the dmv system was taken offline for 3 days to resolve)

I get not wanting to run a helpdesk to support users, but give technical users some contact info ( even if you think you have full coverage analytics because, being software, it may have a bug)

/rant

You know you spend too much time in the terminal when this happens...

I was in contact with technical support by web chat. To finish the chat, he asked me to click the EXIT button.

It was in caps so I typed in
EXIT thinking it was a REPL.

Stakeholder: Is it possible for you to set up the website to automatically resubmit failed online orders? Last time there were failed orders, we tried submitting manually but a lot failed because they were tickets for the previous day.

Product Manager: What are your thoughts, Developer?

Me: This wouldn’t be worth the labor. It’s something that would rarely be used. There are very few orders that fail. I’d be surprised if it was even once a week. The recent bunch of order failures that SH is talking about happened because the ticketing server (separate from the website) couldn’t handle all the requests. Let’s say you had resubmission logic to try 3x before allowing the fail. It wouldn’t work because the server was overwhelmed already. Let’s say you had a background task to check for failures every ten minutes and resubmit those. It might not be helpful because the customer could have already gone to a ticketing window for help with the failed order.

SH: But what if it happens again???

Me: The solution is to make sure the ticketing server can handle the influx of requests. We can coordinate with that team. Wait. Why did you wait until the next day to resubmit orders in the admin panel? A lot of those failures happened when there were many hours left in the business day. For each order failure, an email notification is sent to the sales support email in real time. Who is monitoring that inbox? Someone must be looking at it because the sales support email is listed multiple times on the ticketing website as the technical assistance email.

SH: I know that email notification goes to the engineering team.

Me: My question is not about the engineering team. I asked who is monitoring the sales support inbox.

SH: That email … gets filtered.

Me and Product Manager: 😧🤯🤬

PM: First, you need to stop filtering that email notification. Second, your team needs to come up with a flow to handle failed orders because you told us you don’t have one. After you tried this and there’s still an issue, then we can revisit.

—-
If you’re wondering why I said no, I’m a team of one and I have a bunch of other development tasks on my plate. I’m not automating a manual task that rarely has to be performed.

I've worked in a lot of customer service jobs and the more i have to deal with client, the more story starting to pile up. But something always come back and it's frustrating. The entitlement people have. I work as a Technical Support agent and for the most part i'm actually happy to help people with fixing their problems. But once in a while i always get that idiot that doesn't do anything i told him, blame me because "my fixes" don't work or just straight up don't listen to me and think they know better. Why the fuck do you call me if you need help if you're going to ignore everything i say and act like a fucking children. I'm not the one that call for technical support.

I know this place is more for Dev, but i'm sure those kind of things happen all the time when a client think he know more than the dev themselves...

!rant, but kinda

My new director wants to buy a solution for a portal environment that my institution currently has. I have no qualms over it. My only issue was the company that sells it to be known to provide close to 0 fucking support when shit arises.

During a presentation we were told that they were using state of the art JAVA technology to render items on the page and that their ApI was easy for devs to grasp. This caught my attention since I know of very few and obscure Java frameworks that work with frontend tech (as in, your frontend logic is legit in Java)

The sales people proceed to show us React. Obviously thinking that no one knows what REact was. The dude continues with "This is new Java tech" all proud and shit prompting me to interject that it is "Javascript" the dude brushes it away saying "same thing" to which I reply with "Negative, please make sure that you properly discern Java from Javascript since Java is to Javascript as car is to carpet, completely different environments" the dude sarcastically says that "oh well, didn't know one of the people here was more aware of our own technology than we are" to which I say "and not only that, but the final say in us adopting your tech is mine, so I would rather you keep the sarcasm and the attitude to yourself, bring in a tech person if need be and learn these distinctions since we don't work with Java"

My new director later on went to talk to me since he apparently thought that Java and JS were related in some way. I can't really fault it, last time the dude touched programming was in the early 2000s, previous boss was a C and COBOL developer, but the previous dude would ALWAYS take my word no questions ask, this dude was there asking me if I was sure that Javascript and Java were really completely different environments asking me to show him.

I do not like to be questioned. I shoot the shit here and don't really involve myself with more technical aspects under this platform unless it involves concrete architecture discussions and even there I really don't care with engaging on a forum concerning that. But concerning my job I really.......really do not like to be questioned by people that know way the fuck less than me. I started coding when I was 17, I am 30 now, with a degree and years of experience. I really hate to be questioned by this dude.

Me: Why are we spending time building reports for Support? AFAIK they never read or use them.

Boss: Seems they expect you to do it.

Me: Then what exactly are they supposed to be doing? All the issues seem to just escalate back to us.... We should just make sure issues never get into PROD

Boss: I agree, they're always firefighting... we gave them more funding so eventually they should catch up **Me: I highly doubt it, you should just stop hiring monkeys** esp. if we prevent PROD issues.

Me: Yea... we should prevent production issues because someone always has to pay off the (technical) debt and interest rates in PROD are very high

Today I bought some parts at Conrad Electronics (they have a blue logo) and wore a blue shirt.
I got asked for technical support a total of five times.😅

So I decided to help my Mom's Mom setup an Amazon Fire TV. Now I've been here for about 3 - 4 hours and I'm setting up 2 Fire Tv's, A Router, Writting down passwords, setting up an Amazon account with Prime and fixing her computer.. 😤😢

A taxi booking platform to support functioning B2B taxing booking company that was turning over 15 million per year.

It offered portals for B2B and B2C. Rather simple concept.

Business or client raise a booking, booking is submitted to a 3rd party taxi firm we manage the booking throughout its lifetime for the client.

We had an existing legacy product in place that needed redeveloping.

Management sunk many, many millions of pounds into the project, it never lunch and teh company was sold off twice will extreme losses each time. First sale was in the millions and the second was for 500k.

This was a result of poor technical choices made by past lead developers and extremely poor choice of management who cared more for managing their reputation as they were self aware of how much knowledge they lacked.

The technical aspect of the company was created a child company of the parent. This child company was responsible for the downfall of the parent which was functioning well and making a profit.

The company as a whole has since been liquidated thanks to that project. Many out of a job.

I jumped ship after 8 months as I couldn't continue to work with the crazy management. By crazy I mean they should have been in a tincan.

Rant/story

Ok, I've always respected my PM and took everything on me, but since a while I start getting bored at work and realised many wrong things with the company and management in general.

So, brief contextual situation for you guys, I used to be very shy, unconfident and submissive. That was 2 years ago. Now am much more confident and got my own techniques in managing my constant "in the moon"-mind and relational discussions with colleagues. No more stuttering and am now answering on the spot and focussed on the discussion.

So I was having a nice day extinguishing fires on our website, this evening my PM stressly-rushed into my office (which I share with 2 other colleagues), and pressured me into giving a phone call to some developer for a situation clarification: a Json endpoints seems to truncate text after some characters.

Just came back from the loo (not sorry for the details), had my thoughts about something else, as usual, and I was just like "chill, let me get my mind together and prepare myself to be on point for this phone call". Told her I need a few seconds and she was like "now now now" knowing me I'm a bit laid-back.

Grabbed the phone, saw she was laughing (always laughs whatever I do, I must be very funny) and went talking about me to my colleague (not backstabbing but like "I don't get why he needs to get prepped for a phone call"). I managed the phone call like a boss - like usual since I got more confident -, my pm left, I finished the call, went to her to tell her my conclusions on our issue, asked me if I checked the contract with our CMS company.

Told her nope, the Json is compatible with our DB-manager's API.

She coldly answered "right, will do it myself then", I was like ok, I know you won't do it, I'll get it done.

In 15 minutes I found the contract, notified her, analyzed it, and wrote a technical email to support.

Seriously, stop taking me for some retarded person and let me breathe

Huh.

I read a lot about people that think that millennial are the most entitled and demanding group of people. The more i work in technical support, or any Client based job, i know how it's an half truth.

Truth is Older people usually are WAY worse. Can't fucking make a decision by themselves, i always have to CHOOSE their fucking language. How can you so stupid, you can't figure out which language you want you computer in... You don't know which language you talk dumb fuck? (Not talking about keyboard layout here, you can imagine it's even worse! But at least i know why somebody that has no technical knowledge can be confused)

I have to take them hand by hand because they can't figure out how to read... Younger people usually just say: Okay i'll try that! Thanks! And just hang up, no fucking dicking around on things i don't know what they are doing or why they are asking. They are rarely the fuckers that want to talk to a supervisor to get free repairs and returns. Entitlement at it's best...

Stupidity and entitlement have no age. Period.

Spent the last half hour helping my wife over text trying to "fix" FireFox. She said any site she tries to go to just "spins and spins". Chrome, Edge, all work fine. Tried the trusty 'ipconfig /flushdns'.

Me: "Open the command line, by selecting Start and start typing cmd. You'll see the Command Prompt application. Right click and run it as an administrator"
<15 seconds later>
Her: "Do I left click or right click to run as adminstrator?"
Me: "Left click. You'll get a pop message, just click yes"
<about 10 seconds later>
Her: "This thing popped up, what do I do?"
Me: "Click yes"
<more waiting>
Her: "Says something about making changes to my computer, what do I do?"
Me: "Click yes"
Her: "Is it going to make changes? Are you sure I should click yes?"
Me: "YES!!"
Her: "Don't yell at me. You're supposed to know how to do this, not me. What do I do now?"
Me: "Type ipconfig /flushdns"
Her: "OK, is this right.."
<sends a screenshot of 'Type ipconfig/flushdns'>
Me: "No, just ipconfig /flushdns"
Her: "OK, is this right.."
<sends a screenshot of 'ipconfig/flushdns'>
Me: "Yep, just put a space between ipconfig /flushdns and press enter"
Her: "Is this right.."
<sends a screenshot of ' ipconfig/flushdns'>
Me: "No, the space goes between ipconfig /flushdns, not before."
Her: "You're not making yourself clear. OK, now what?"
Me: "Press enter"
Her: "It didn't do anything."
Me: "Did you press enter?"
<more waiting>
Her: "OK, it's done. Now what?"
Me: "Restart FireFox"
Her: "Still not working. Just spins and spins."
<not 100% sure restarted FireFox>
Me: "I'll look at it when I get home."

Just spent literally six hours trying to get my aunt's enterprise-grade 20 mb fiber optic Internet back on tracks.
Two hours trying to reach the technical support, two hours to explain that I was "unexpectedly" hung up by the previous attendant, and honest to hell, two more hours trying to explain what "latency" is.

Seriously, how much do they pay these technicians nowadays?

I no longer work for a startup company. On Monday I’ll start work for a real company, one that values project managers and their infrastructure. As a DevOps engineer, I value the IT resources that power my old companies SaaS platform. My old position is not being back filled and they’re hiring a full time dev instead of and Ops engineer. They have chosen to proceed with zero employees who know Azure or the platform their own software runs on.

Word to the wise when choosing to work for a startup. Ask these questions:

- Do they have a dedicated product manager/owner , who isn’t also the CFO?

- Do they value infrastructure and their IT resources ?

- Do they have decent powered laptops to work with?

- Do they have too much technical debt because they’re always building new features ?

- Do they work 18 hour days because they set poor work/life boundaries ?

- Who handles Support tickets , and what’s a typical support issue like?

- Do they have a branching and merging strategy? Don’t accept “we’re too small” as an answer! It’s a trap that they don’t want one.

Several years ago I joined the company I currently work for, as a software support person, with the intention of eventually moving toward the development team.

After a few years doing that, I gradually realised that working in the development team for our products didn't seem that appealing after all, so I went for a more technical support role (essentially debugging all the really complicated problems and reporting the bugs to the devs) which I find fascinating - trying to solve these puzzles is an interesting challenge. It can take days, sometimes weeks to get to the bottom of something really inexplicably weird.

As part of this I get to do some internal dev work on the teams projects (nothing that gets used directly by external users though) and have learned loads of things from my boss over the years (even before I joined this team).

It has its frustrating moments of course but I am definitely glad I didn't follow my original intentions of just being a developer on our main products.

Sometimes what you think you want isn't actually what's ideal for you :)

Am i whiny or is resilience so glorified in this field?

I am a junior developer. I was assigned with two projects together with a friend and a senior. My friend and I finished our assigned tasks way before the deadline. Fast forward, my senior got reassigned to a different project since we are lacking with manpower. Naturally, his transactions were assigned to me and my friend. And my goodness, his existing codes are a piece of shit! It's all over the place. His variable naming is shit, his codes are all around the place, his codes doesn't even follow our company's coding standards, no try catch, a lot of unsafe practices. In short, cleaning his code is a pain in the ass and my friend and I got really busy with cleaning his mess. The testing of our system is really near but I just thought that maybe he's really busy with the other project that's why the quality of his codes deteriorated.

He's not. One day, I saw his in discord that he's playing during work hours lol. And the worse part is that he is playing with our boss! YES. DURING WORK HOURS. I got mad but I couldn't say anything because he is really tight with the boss.

Later on that day, we had our meeting. I was surprised when my boss told me that she's expecting that the excel part of our system is already finished. A little background here, my boss asked me to study Excel VB. However, I didnt get to study that much because I was so busy fixing bugs and after that came the cleaning of our senior's shit codes.

So I tried to say these things to my boss but I was cut out by the same senior shouting "You can do it!" over and over again. No one listened to what I was trying to say! And to make it even worse, the boss had a very proud look on her face and she even had the audacity to tell me that I'm lucky I have such a good support system. I dont.

Now, the company is planning to put me in a very demanding project. I havent finished cleaning up my senior's codes, I havent started anything with the excel and the deadline is next week!

The boss told me that even if I enter the other project, that I will still be responsible for the Excel part of our system. So fucking shoot me in the face.They were telling me that I should have a good time management system, that I should be flexible, that I should adapt easily, yada yada yada. She just makes you feel bad about yourself if you're not as 'flexible' as her.

The thing is, even if I have the best time management techniques in the world, if you bombard me with a shitload of tasks, then I won't be able to do it properly! I don't even take breaks anymore! I work literally 8 hours a day, even more than that. And I dont understand, why the hell is she overworking me when her friend (the senior dev) is just playing during work hours?

Another funniest thing is that she told us that when we encounter technical problems, we should ask our senior dev. Oh boy, if only she knows how shitty his codes are.

my job went from being a programmer ==> technical support girl for the whole company D:

its kinda annoying because its mostly about amazon ec2 instances and i have to chat with the support team from amazon when something goes wrong while following the steps (that the others could have followed instead of going to directly to me to make me do it)
now i have to try and fix all the problems occuring in the servers :((

I work for a big bank. I'm going to say pretty much the entire Support team is incompetent.

Oh something went wrong? Escalate to devs... cuz we have no idea wtf to do and don't have the most basic technical problem solving skills...

Bunch of useless monkeys... btw guess what time it is now? And what I'm doing?

So, after crashing and burning during my last interview I’ve applied for another job, this time as a Technical Support Engineer.

Bringing my aspirations down slightly to spend a bit more time building up my experience.

But, the job is for a good company, and I can work from home.

Let me tell you a tale, children. Of how one of the mostly ghastly, horrid pieces of software currently on this earth came to be in its current, pitiful state.

It all began on January 28th, 2015.

On that day, Tim Cook, CEO of Apple, sat leisurely in his office. He had just finished watching a live stream for a conference held by Facebook.

Minutes after the stream ended, he quietly sat in his chair, pondering over what was just shown.

The whole keynote was well done, he thought. But something about it just didn’t sit right with him. It was one specific line uttered by one of the keynote speaker that bothered him.

“React Native will help developers easily write code that will work on both iOS and Android”.

Out of all the talking done throughout that conference, it was that sentence, in particular, that stuck out like a sore thumb t Cook.

Those words began to echo in his head. “...Android”, Tim muttered to himself, gritting his teeth.

He immediately grabbed his Iphone from his pocket, and called the Technical Director of Xcode.

On the phone, the two discussed Xcode as it pertained to Facebook’s latest tool.

“Now, I’m not saying that we shouldn’t provide any support for React Native”, Cook told the director; “Just make it a bit more inconvenient for anyone using React, that’s all”.

The director thought his boss was nuts. Why on earth would you want to intentionally make using an IDE as painful of an experience as possible? But the technical director also knew that, more importantly, he wanted to keep his job.

“...We’ll do our best to make it a total pain in the ass to use React Native in Xcode”, the director told his boss with a shrug.

And so began one of the sickest jokes ever played on developers. A joke so twisted and cruel, it would make even the creator of PHP gasp in abject horror.

Who knew that someone would go out of their way to create an IDE that doesn’t even bloody work half of the time.

And don’t get me started on the absolute piss poor excuse for documentation this thing has.

Back from the dead with more vaguely-obscure technical bullshit

Working on a chatbot for my BS-CS. Almost done with college, so the assignment is to make a bot that recommends you a CS career. Cool.

I get through making a joint personality and skill-interest quiz that gives you number grades on different spectra. So far, so good. But this project has to be done entirely in pandorabots' online editor. So no scripting. Zero scripting. 100% markup language. That means to even do math, you need to copy a standard library off GitHub.

I mean, that's fine and all, but the syntax is just atrocious, because everything in AIML is input->response. If you ask the bot "what is 5+5?" you must have it go:

- recognize pattern WHAT IS * + *
-> redirect -> XADD * XS *
-> do math -> recurse result
-> 10

uncomfy. Plus, variables can only be accessed through <get> and <set> tags. But mangeable.

So here's where the story becomes a rant.

In the standard docs, there's all these math functions, and they work. There's also logic.

And then there's this fucker
XIF [ * ] XS [ * ]
Which has no documentation and just doesn't work. No idea what the brackets mean. Tried putting in TRUE, tried putting in true math statements (5 XEQ 5), tried putting in recursion tags to trick it, tried everything. It just ignores it.
There is not a single comment, stackOverflow post, or youtube video that even acknowledges the existence of this thing.

So unless I want to convert the entire logic of my program into nested SWITCH statements with the <condition> tag, I'm just fucked.

The icing on the cake is, I go to tech support on Pandorabots to ask for help with this. What do they have except a chatbot to cheerfully tell me that no humans are around to help me right now?

gonna have to build an entire fuckin turing machine in markup tags to calculate whether x = 3

(:

A client's site got malware infected, so we decided to remove everything and replace the site with a fresh WordPress installation (very basic site with 4 pages of content).

Contacted iPage live support asking them to check and unsuspend the account (with no files on it), but they kept on insisting that I buy their "firewall" and "SiteLock" services, with zero reply related to suspension. I've had live chat with many other hosting companies, never had such a lousy fucked up conversation. Without providing technical support, they keep marketing their useless expensive services. Fuck you iPage, you just lost a customer.

IF THERE'S ONE THING I HATE
IT IS FORCED TECHNICAL SUPPORT WARRANTY SERVICE

We support a system we inherited from another company, it’s an online document store for technical specifications of electronic devices used by loads of people.

This thing is the biggest pile of shite I’ve ever seen, it wasn’t written by developers but rather by civil engineers who could write vb...so needless to say it’s classic asp running on iis, but it’s not only written in vbscript oh god no, some of it is vb other parts is jscript (Microsoft’s janky old JavaScript implementation) and the rest is php.

When we first inherited it we spent the best part of 2 months fixing security vulnerabilities before we were willing to put it near the internet - to this day I remain convinced the only reason it was never hacked is that everything scanning it thought it was a honeypot.

We’ve told the client that this thing needs put out of its misery but they insist on keeping it going. Whenever anything goes wrong it falls to me and it ends up taking me days to work out what’s happening with it. So far the only way I’ve worked out how to debug it is to start doing “Response.AddHeader(‘debug’, ‘<thing>’) on the production site and looking at the header responses in the browser.
I feel dirty doing that but it works so I don’t really care at this point

FUCK I hate this thing!

The technical incompentency of the people I try to help with their tech problems, is utterly astounding. Especially family members. For the love of God, if somebody is offering you tech support, put in at least some minimal degree of effort!

A little background on project fubar:

Project fubar was started a couple of years ago, by an entirely different set of devs, against an entirely different set of requirements which were never made transparent to this day, on a new platform and framework.

That means it had APIs either outdated or deprecated, front-end logic that did things it wasn't supposed to be doing and lots of scope creep and technical debt.

I had to support and fix fubar for the last few months to prime it for UAT. It was the equivalent of plugging leaks which created more leaks.

Finally, I couldn't take it and asked for a week off. I timed it so it would be right after what would have been the final UAT deployment and I'd be back after they completed their test rounds, so I could fix any new or returning defects.

Today I just found out that fubar got put on hold, that UAT was a failure and all fubar-related work had to stop. I have some mixed feelings on this: I worked hard to get fubar working as business wanted, and I was proud of that. But I also didn't like that fubar was constantly changing in scope and function.

I wonder if anyone else has ever felt the same thing?

Tell me you don't want to do technical support without telling me you don't want to do technical support

The heart of every software company is the development department.

Without it:
- The sellers would have nothing to sell
- Testers won't have anything to test
- Technical support wouldn't have anything to install

Quotes are paraphrased (unless *) to protect the incompetent and stupid (or more the case: client and I'm reducing risk of exposure)

Situation: We have a program that opens sqlite database files. Occasionally new versions of the program needs to upgrade these files.

Program UI: To proceed you need to upgrade your database. It is recommended you backup your database before proceeding. Hit Yes to continue or No to abort.

Client: How do you back up a model once it has upgraded? If I hit No the program closes leaving me no option to backup the model.

Support: *The easiest way of backing up a model before upgrading is creating a copy of the file and keeping it in a separate folder*

Client: *Haha forgot about being able to do that outside of* <program name>

TL;DR: engineer in technical role who is probably getting paid $150k+ forgets it is possible to make a copy of a file.

Worst mistake I have made is accidentally wiping a database table by messing up a SQL script. This was caught after it had been deployed to around 30 customer sites, most of which had no technical staff on site, and we didn't have remote access to. I bought our support team cookies for fixing that one.

What is it with non-technical managers, especially those in sales, thinking that the solution to all problems is to "just pick up the phone and ring them?" This was *always* his opinion, whether the web service we were using wasn't accepting a valid request (apparently this was best "explained over the phone", I kid you not - have you ever tried speaking JSON?!) or whether we just needed a simple request going in to increase the API limit. I mean I could send an email or log a ticket in a few minutes tops, but you want me to spend 2 hours on hold to a support department only to be told "ah we don't take those requests over the phone, here's the URL, log a ticket."

Then it's always a case of "I don't understand why they're like that, all the guys I speak to are happy to help on the phone". Yeah, beacuse you're in sales & marketing you muppet. Blathering on to each other so you can stroke the egos of yourselves and your companies is kinda in the job description.

Grr. This was all a while ago, but I thought of it just now and the pure concept just annoyed me, so here it is. I really hope he's not doing the same thing to guys under him now (but let's be honest, he probably is.)

How do you define a seniority in a corporate is beyond me.
This guy is supposed to be Tier3, literally "advanced technical support". Taking care of network boxes, which are more or less linux servers. The most knowledgable person on the topic, when Tier1 screws something and it's not BAU/Tier2 can't fix it.
In the past hour he:
- attempted to 'cd' to a file and wondered why he got an error
- has no idea how to spell 'md5sum'
- syntax for 'cp' command had to be spelled out to him letter by letter
- has only vague idea how SSH key setup works (can do it only if sombody prepares him the commands)
- was confused how to 'grep' a string from a logfile

This is not something new and fancy he had no time to learn yet. These things are the same past 20-30 years. I used to feel sorry for US guys getting fired due to their work being outsourced to us but that is no longer the case. Our average IT college drop-out could handle maintenance better than some of these people.

Can't wait until I'm done at my current workplace (about a month left). I've had enough of this fucking shitty ass ancient ASP.Net ERP-system and employer.

For the system:
1. The build times are horrendous and eats up all CPU power.
2. The "classic" UI and UX is absolute garbage. If I was an accountant, I would go nuts trying to invoice someone. Companies pay millions to use this garbage.
3. Besides the "classic UI", there is a mishmash of different JS frameworks plastered on top.
4. Absolute no fucking technical documentation whatsoever
5. The in-house relational database is a mess, no relations, entirely denormalized, no documentation.
6. The frontend is structured in HTML tables with iframes inside <td>

The company:
1. If you're a implementation consultant and you quit your job, you get stripped off all your projects, you won't get to join anything social and you're placed on 1st line support for three months. They might as well force them out.
2. Anyone can work from home anytime they feel like it without any valid reasons, and believe me they do.
3. The senior devs are overworked as all hell. By the end of the year, some of them have hundreds of flextime hours and won't get anything in return.
4. The CEO seems like a jolly guy, but when you quit, he doesn't like you at all. He also acts like a bigshot, always getting driven around meetings when there is literally a very good metro network in this city.

Bootcamps get you up and running in coding quickly. If you are a programmer, companies are only interested on how quickly, error free and cheaply you produce marketable output. Bootcamps enable this.

More or less you are not more than a former assembly line worker putting parts on a car platform. Your value is not very high as you may be exchanged at any time at their will.

Nevertheless, you can earn money quickly. You trade in your youth and time which might be a dead end in the long-term. Trends go to machine learning, artificial intelligence. They will not need Bootcamp people and code workers.

It is better you set up Bootcamps and sell them versus absolving this. Like selling shovels during the gold rush, but not working in the mud of Alaska by yourself.

Your choice is: Making quick money, which fades anyway; or striving for the long-term future proof career.

C/S degrees from Technical Universities of reputation give to you the right direction under a strategic consideration. Companies which pay well, or freelancing with a solid acknowledged background, will always look for top graduates. People from Bootcamps are just OK for hammering assembly line coding. Even worse with SCRUM in one noisy room under enormous team server pressure controls, counting your lines of code per minute, with pale people all around. And groups of controllers never acknowledging nor trusting your work.

To acquire a serious degree, a Bachelor is nothing. Here, in INDIA, Bachelor now is what a former high school grade was. You must carry a diploma or Masters degree combined with internships at big companies with high brand recognition. This will require 4–6 years of your lifetime. You can support this financially by working part-time freelancing as making some projects front- or back-end web, data analysis and else.

Bootcamp people will lose in the long-term. They are the modern cannon fudder of software production.

It is your choice. Personally, I would never do Bootcamps. Quality and sustainability require time, deep studies and devotion.

When the CTO/CEO of your "startup" is always AFK and it takes weeks to get anything approved by them (or even secure a meeting with them) and they have almost-exclusive access to production and the admin account for all third party services.

Want to create a new messaging channel? Too bad! What about a new repository for that cool idea you had, or that new microservice you're expected to build. Expect to be blocked for at least a week.

When they also hold themselves solely responsible for security and operations, they've built their own proprietary framework that handles all the authentication, database models and microservice communications.

Speaking of which, there's more than six microservices per developer!

Oh there's a bug or limitation in the framework? Too bad. It's a black box that nobody else in the company can touch. Good luck with the two week lead time on getting anything changed there. Oh and there's no dedicated issue tracker. Have you heard of email?

When the systems and processes in place were designed for "consistency" and "scalability" in mind you can be certain that everything is consistently broken at scale. Each microservice offers:

1. Anemic & non-idempotent CRUD APIs (Can't believe it's not a Database Table™) because the consumer should do all the work.
2. Race Conditions, because transactions are "not portable" (but not to worry, all the code is written as if it were running single threaded on a single machine).
3. Fault Intolerance, just a single failure in a chain of layered microservice calls will leave the requested operation in a partially applied and corrupted state. Ger ready for manual intervention.
4. Completely Redundant Documentation, our web documentation is automatically generated and is always of the form //[FieldName] of the [ObjectName].
5. Happy Path Support, only the intended use cases and fields work, we added a bunch of others because YouAreGoingToNeedIt™ but it won't work when you do need it. The only record of this happy path is the code itself.

Consider this, you're been building a new microservice, you've carefully followed all the unwritten highly specific technical implementation standards enforced by the CTO/CEO (that your aware of). You've decided to write some unit tests, well um.. didn't you know? There's nothing scalable and consistent about running the system locally! That's not built-in to the framework. So just use curl to test your service whilst it is deployed or connected to the development environment. Then you can open a PR and once it has been approved it will be included in the next full deployment (at least a week later).

Most new 'services' feel like the are about one to five days of writing straightforward code followed by weeks to months of integration hell, testing and blocked dependencies.

When confronted/advised about these issues the response from the CTO/CEO
varies:

(A) "yes but it's an edge case, the cloud is highly available and reliable, our software doesn't crash frequently".
(B) "yes, that's why I'm thinking about adding [idempotency] to the framework to address that when I'm not so busy" two weeks go by...
(C) "yes, but we are still doing better than all of our competitors".
(D) "oh, but you can just [highly specific sequence of undocumented steps, that probably won't work when you try it].
(E) "yes, let's setup a meeting to go through this in more detail" *doesn't show up to the meeting*.
(F) "oh, but our customers are really happy with our level of [Documentation]".

Sometimes it can feel like a bit of a cult, as all of the project managers (and some of the developers) see the CTO/CEO as a sort of 'programming god' because they are never blocked on anything they work on, they're able to bypass all the limitations and obstacles they've placed in front of the 'ordinary' developers.

There's been several instances where the CTO/CEO will suddenly make widespread changes to the codebase (to enforce some 'standard') without having to go through the same review process as everybody else, these changes will usually break something like the automatic build process or something in the dev environment and its up to the developers to pick up the pieces. I think developers find it intimidating to identify issues in the CTO/CEO's code because it's implicitly defined due to their status as the "gold standard".

It's certainly frustrating but I hope this story serves as a bit of a foil to those who wish they had a more technical CTO/CEO in their organisation. Does anybody else have a similar experience or is this situation an absolute one of a kind?

I got into development only a short time ago.

My mother paired up with a partner who was a dev making some serious cheddar when I was just barely not a teenager anymore, while I was working shitty low-wage customer service gigs.

Honestly, the only reason either of them could give me for doing it was the money.

A couple years went by, I was extremely fortunate: found a job within 6 weeks of finishing a year-long program at the local technical college which only yielded me a basic cert. By that time, my mother's partner had long lost their job, and I had paid their rent (twice my own) on two separate occasions. I went from usually having about a hundred dollars after bills to last me until next paycheck to five times that.

A couple more years go by, I'm doing pretty well supporting my own family now (my wife and child, not anyone else) and somehow doing way better now than the people who spurred me ever did. I no longer have a reason to compulsively check my bank account out of worry that I'm overdrawn.

Now I'm locked in an endless battle in my mind to find a correction for every flaw in my life, or at the very least a workaround. I go to bed and wake up thinking about the same things: my work. Buuuutttt.... My family has everything they could ever need and more.

So I guess I could say the support I got from my family was:
* an initial nudge in the "right" direction
* a reality check on what the industry can be like
* a sentence to eternal damnation by changing my paradigm on everything

Microsoft FUCK YOU!
How the fuck did you lock my account and make it impossible for me to recover it.
I have send you all the information that you have asked me and you still tell me that you can't prove my ownership? Bullshit!

Aggggghhh, this is making so angry since all my accounts are setup to log in with that email account.

This is why I hate technical support people who only reply what is written in a fucking script.

Sorry for swearing that much. Not really. Fuck you Microsoft!

I just came home from opening of the fiscal year of a small drivers' club and it was quite an amazing life experience.

I got about a 5-times "rise" for a first, small, post-due-time project.

All of the members were so relaxed in one of the most serious moments of an association. We ate, drank beer and had as much fun as possible without break the law and other rules.

The story goes like this:

I was an intern in a website development company as students tend to do. In middle of the internship my teacher asked me if I'd be willing to develop a website to the before mentioned organization.
School will help with the money by being as a middle-man. It wasn't going to pay much, about 120€ or so, it's nothing really for the job, but I said yes for the experience. We organized a meeting, school provided the space, and went straight to the business.

The development went quite well: I got the final design requirements late (there weren't too much), research a lot about CMS:s, ended up with a beta version CMS (a risk), learned it, developed some plugins (not published yet), kept copyrights for most of the work and so on.

I was done _relatively_ quickly with the project and was quite happy with it. Only things still pressing my mind was bugs of the beta CMS, support for the plugins and my somewhat inexperienced graphical design.

Then it hit me, the world. Hosting, domain transfer, certificates, registry agreements. Arrgh. Most of things were fine, I know them. I had luck that I had a technical contact for the club. It would have been a nightmare of it's own otherwise.

We had problems transferring the domain, again, as you do. The other hosting company was to blame. They were the n00bs here. I went trough the law, technical guidance, etc. I was having heavy messaging with my technical contact about it, who was a middle-man for me and the hosting firms.
After a long while loop of waiting, reconfiguring, researching and messaging, until he transfer was finally over.

We had a long while of radio silence after some bug fixes. Until the Christmas came and I was invited to a Christmas party in a cottage, third Christmas party that year. It was great fun. We ate, drank, talked, went to sauna and had a playful adult stiga or sledging competition, etc.
I updated the site yet again, a stable version of the CMS were published. Yess!

Another radio silence came and year changed. It was broken off by a call to the opening of the fiscal year, the same day. This is today, or yesterday by now. This was just after my current company's board game night. I was really busy that day. A whole afternoon of second-hand shopping around the city with a bike. I counted 35 kilometers. Yes I go by bike, don't own a car or have an driving license... Yet.

I wasn't horribly late, around 30 minutes. I started eating and drinking. Free food and beer! They was also late, they should've got trough the business before I got there, before eating. So I ate and listened. Learned more about having business or an association in general. Until my matter came to be heard. They thanked me of the co-operation and made public the change of my reward sum, I WAS GRANTED 500€ REWARD for the work. It's still not an amazing sum in a larger point of view, but I can imagine that it's big deal for a small non-profit organization, which was loosing money. Everybody applauded, every 25 members of the club. I was greatly pleased. I will have to update their site a bit still, but they are going to pay the reward ASAP.

Did I mention that the school works around the taxes, legally. Taxes for the reward, if it were assumed as a wage would be 15%, for me, at the worst case scenario, only for getting the money to my hands.

I was offered another gig at the event, but didn't promise anything yet. I left before sauna, so we didn't get to change contact details. He will find a way to reach me if he really wants so. I'm a busy free man.

Not the worst, but deserves a mention due to how common it is.

Say your whatever object has a method called Configure. You can infer a lot from the configuration parameters or type that it takes, but for whatever reason something is unclear or doesn't work.

Tooltip from xml comments: Sets the configuration.
Official guide: Sets the configuration <br />.
Technical API reference: Sets the configuration.

I would create a support ticket explaining how this is unclear if I wasn't half expecting the suggested solution to be "you know what I mean".

There are no meetings at the company I work for. GASP!!!
Well...we have one, now and again, but it is just an opportunity for the boss to update the support team with changes to the product and we (i.e. the software engineers) come for the free pizza. GASP!!! I would prefer that we have technical meetings, but it falls on deaf ears.

Bad English aside I am so sick of incompetent customer service reps. Holy shit it's like they will hire anyone these days.

Here just read from this script and not the code version. That's all the tech you need to know right here on this single piece of paper.

Fucking incompetent bastards need to go work at a non technical job like Burger King because tech support is beyond them.

They'd probably fuck that up to. That's a completely different rant, those who can't even do fast food jobs right. At that point just go get on disability because your fucked.

To be fair I will occasionally get someone in the tech support sector who knows their shit but it's few and far between and its always a welcome surprise.

Company tool over a Magento shop from an internal solo developer. They made a new theme based on a bought theme, but the developer who started it is leaving. The 'developer' (yes, quoting it now) made a royal mess about it; rewriting core files, overwriting theme files, leaving JavaScript alerts all over the place, placing business logic in templates and defining CSS classes with functions in custom module block classes. I could go on for a while. After the first sprint we tried to convince the customer to do a complete rebuild, but we couldn't convince him...

The 'developer' has been hold on for now to give support on his crappy code and my next few months are filled with working in this mess without cleaning up the technical debt because we don't have enough time for that... FML

I've got a bit funny situation.
I wanted to make small application to speed up my dad's job, app is about duplicating models in X website (I don't want to say directly what website).
So I started by checking it has API, Yup, It has, but you need OAuth ID, to get it you need to write to support.
So I did it, my mail was something like that: "Hello, can I get access to your API, I want to make app to duplicate models with same settings, Thanks"
I've got an answer like that "Hello, our website doesn't have duplicating feature."
My reaction was: Wtf? I know it doesn't have that feature, That's why I want to make it. How did he get hired as technical support?
Maybe it's not the most exciting story, but I thought it could be intresting :)

Customer: The quality of the software you’re delivering is going down
Me: That’s because we’re developers, support, and spend all day on meetings without mentioning that deadlines are defined by you, not the technical team
Project Manager: I have added more members to the team so you can deliver faster
Me: That’s just slowing us down because this inherited code is shit, there’s no documentation and we’re always in a rush, without time for a proper ramp up
Customer: *throws money to our faces* I’ll remove two weeks to this delivery so we can test it better
Me: …

Definitely landing the first real gig.

I've been writing software since I was 12 (full disclosure: early code consisted of C=64 BASIC). I learned C in high school. Contributed to a MUD in my 20's. But I never got a CS degree and didn't really understand how hiring works, so I limped along doing technical support for years. Years turned into decades.

About 2 years ago, I became an embedded support person inside a development team. I got to show off my skills, and the year effectively became a live interview. Last October I finally got the title.

On the positive side, by taking the long way around I missed out on some of the insanity of the software world in the 90s/00s.

Oh man, stands out first in my memory. Was going ok until my original boss got transferred in to another department... The first replacement was one of our HR managers 🤔

The person she then made as similar to a team lead had issues with me when I had just a bit of a different perspective about a problem to solve - I soon found myself in technical support. Go figure...

I'll never forget what one of the directors said to me a little while after they shifted me:

"Not everyone can do what they want to do if they are not good at it..." I look back on that heart breaking moment and say with pride: FUCK, YOU.

Client with little bit of sense, issues in emails only through technical support, not a knock on my door while I code. Repeat

This is a part rant-part question.
So a little backstory first:
I work in a small company (5 including me) which is mostly into consultation (we have many tech partners where we either resell their products or if there is a requirement from one of our clients, we get our partners to develop it for them and fulfill the client requirements) so as you can see there is a lot of external dependencies. I act as a one-hat-fits-all tech guy, handling the company websites, social media channels, technical documentation, tech support, quicks POCs (so anything to do with anything technical, I handle them). I am a bit fed up now, since the CEO expects me to do some absurd shit (and sometimes micro manages me, like WTF I am the only one who works there with 100% commitment) and expects me to deliver them by yesterday.

So anyway long story short, our CEO finally had the brains to understand that we should start having our own product (which i had been subtly suggesting him to do for a while now!).

Now he came up with a fairly workable concept that would have good market reach (i atleast give him credits for that) and he wanted me to suggest the best way to move forward (from a both business and technical point of view). The concept is to have an auction-based platform for users to buy everyday products.

I suggested we build a web app as opposed to a mobile one (which is obvious, since i didnt want to develop a seperate website and a mobile app, and anyway just because we can doesnt mean we have to make a mobile app for everything), and recommended the Node/react based JS tech stack to build it.

At first he wanted me to single handedly build the whole platform within a month, I almost flipped (but me being me) then somehow calmed down and finally was able to explain him how complicated it was to single-handedly build a platform of such complexity (especially given my limited experience; did I mention that this is my first job and I am still in college, yeah!!) and convinced him to get an experienced back-end dev and another dev to help me with it.

Now comes the problem, I was to prepare a scope document outlining all the business and technical requirements of the project along with a tentative cost, which was fairly straightforward. I am currently stuck at deciding the server requirements and the system architecture for the proposed solution (I am thinking of either going with AWS - which looks a bit complicated to setup - or go with either Digital Ocean or Heroku):

I have assumed that at peak times we would have around 500-1000 users concurrently

And a daily userbase of 1000 users (atleast for the first few months of the platform running)

What would be the best way forward guys?

I did some extensive (i mean i read through some medium blogs! and aws documentation) research and put together the following specs (if we are going through AWS):

One AWS t3.medium ec2 instance for the node server (two if we want High Availability by coupling with the AWS load balancer and Elastic Beanstalk)

The db.t3.small postgres database

The S3 Storage bucket (100gb) for the React Front end hosting

AWS SNS for email/sms OTP and notification

And AWS CloudMonitor for logging amd monitoring.

Am I speculating the requirements properly, where have I missed??

Can u guys suggest what is the best specification for such a requirement (how do you guys decide what plan to go with)?

Any suggestions, corrections, advices are welcome

There were many issues that came about during my entire employment, but I woke up today with some, honestly, quite bizarre questions from my manager that made me open an account here. This is just the latest in many frustrations I have had.

For context, my manager is more of a "tech lead" who maintains a few projects, the number can probably be counted in one hand. So he does have the knowledge to make changes when needed.

A few weeks ago, I was asked to develop a utility tool to retrieve users from Active Directory and insert them into a MSSQL Database, pretty straight forward and there were no other requirements.

I developed it, tested it, pushed it to our repository, then deployed the latest build to the server that had Active Directory, told my manager that I had done so and left it at that.

A few weeks later,
Manager: "Can you update the tool to now support inserting to both MSSQL and MySQL?"

Me: "Sure." (Would've been nice to know that beforehand since I'm already working on something else but I understand that maybe it wasn't in the original scope)

I do that and redeploy it, even wrote documentation explaining what it did and how it worked. And as per his request, a technical documentation as well that explains more in depth how it works. The documents were uploaded as well.

A few days after I have done so,
Manager: "Can you send me the built program with the documentation directly?"

I said nothing and just did as he asked even though I know he could've just retrieved it himself considering I've uploaded and deployed them all.

This morning,
Manager: "When I click on this thing, I receive this error."

Me: "Where are you running the tool?"

Manager: "My own laptop."

Me: "Does your laptop have Active Directory?"

Manager: "Nope, but I am connected to the server with Active Directory."

Me: "Well the tool can only retrieve Active Directory information on a PC with it."

Manager: "Oh you mean it has to run on the PC with Active Directory?"

Me: "Yeah?"

Manager: "Alright. Also, what is the valid value for this configuration? You mentioned it is the Database connection string."

After that I just gave up and stopped responding. Not long after, he sent me a screenshot of the configuration file where he finally figured out what to put in.

A few minutes later,
Manager: "Got this error." And sends a screenshot that tells you what the error is.

Me: "The connection string you set is pointing to the wrong database schema."

Manager: "Oh whoops. Now it works. Anyway, what are these attribute values you retrieve from Active Directory? Also, what is the method you used to connect/query/retrieve the users? I need to document it down for the higher ups."

Me: "The values are the username, name and email? And as mentioned in the technical documentation, it's retrieving using this method."

The 2+ years I have been working with this company has been some of the most frustrating in my entire life. But thankfully, this is the final month I will be working with them.

I'm actually looking for a new job.

A friend of mine: "I heard that company X is looking for informaticians."
Me: "And what is the job exactly? Do you know which languages/technologies they are asking for?"
Friend: "Fixing computers/printers problems and form employer on how to use product Y"
Me: "No way."
Friend: "Why?"
Me: "..." (Long explanation on the difference between developer and technical support)

I should have understood when she said "informatician" instead of "developer"..

Oddly enough, i have simultaneously been less busy and more productive since working 66% remotely.

I find myself with more time that feels "wasted" or not busy, but my metrics show that I have more production, better results, and far nicer documentation. A bunch of us also sat down and did a bunch of coursework on really putting together a domain script library for one click onboarding of new servers or new client setups. We spun up a bunch of new virtual environments that literally solved headaches that had existed for years that never got dealt with because of too many other tickets.

Some of our web clients freaked out at us because the business is moving away from doing maintenance of legacy web work (small to midsize businesses). But it didn't matter. Rather than respond with a "make them happy," the response was "well, we will get rid of them as clients. We need to focus our energy on the essential service sectors we support."

Hell, we even got an automated test that has been broken apparently since 2018 to work again.

Granted, the incoming workload has slowed down. But it's still interesting to me to see that despite the slowdown, there isn't any concern; its still paying the bills and we are getting rid of technical debt everywhere. Tbh, this has really been a good reality check.

Was testing an editor for writing technical documentation. Asked their support:

Hey ___, am I right in thinking you can't paste images directly from clipboard into a document?

Couple of hours later:

Hi ___, yes, you can add images by uploading them: <url>

The URL they provide has no examples of being able to paste images directly from the clipboard. provides Trying to figure out if this is yes-but-no or no-but-yes.

Parallels VM has the worst fucking technical support ever.

Technobabble really bothers me… if I don’t try to overwhelm you with buzzwords and overly complex technical jargon within my industry, then afford me the same courtesy!

After working on an app for 2 months, my non technical cofounder says "and we're going to support RTL soon" in her pitch.

*facepalm*

Why is it that I'm some able to get things working only after I make a guess complaining to technical support about how it's not working...

And it seems no one else has raised the issue.

I just got ghosted by a live chat support member... Guess they finally realized they are idiots.

This is what happens when you give me some incompetent generic support staff that not only doesn't know shit but contradicts his own statements as well.

Time to give them a call and hope they have some actual technical people how knows their stuff over there....

I'm doing my Postgrad in I.T with a specialty in Application development. I've honestly lost interest in software development. I no longer have that *thing* I used to have, I've honestly completely lost interest. I decided to accept I really nice paying Technical Support Analyst position. It's very close to my house and I can work from home.

Going back and forth with Microsoft technical support right now over a SharePoint issue. Good Lord I want to reach across the wire and smack them in the face with a sea bass. Not enough to hurt, but get their attention and smell like fish for a while.

No genius, the warning on the PowerPivot Data Refresh page 'Warning: this page is not encrypted for secure communication ..' IS NOT the problem. The error messages I sent *three times* from the ULS logs are the symptoms you need to be researching. Stop guessing and trying to blame any random message you see on our configuration.

One of my favorite parts of my job is that I’m not allowed to resolve firewall issues myself. IT ops frequently breaks my firewall config, preventing me from resolving any domain names or running dns queries in general even though I still have connectivity. So I call the support number. Remote Desktop icon appears in the corner of my screen.

“Hi I have connectivity but can’t resolve any domain names”
“Have you tried using your browser, maybe they just block pings”
“Well no because I can ping 8.8.8.8, see?”
“Hmm well have you tried from your browser?”
“Yes.”
“Maybe it’s just an issue with ping traffic”
“Well no because I’m not having issues with icmp traffic. I can still ping 8.8.8.8, see?”
“Hmm that’s weird”
*opens network config, renews dhcp lease*
“But I don’t think that’s relat...”
“I know!”
*opens my command prompt, flushes dns cache*
“But if this were a cache issue the requests wouldn’t take so long to tim...”
“I know.”
(Starting to think he doesn’t know)
“I’ll pass this on to the networking guys”
“Thanks”

Third time this has happened. Every time they claim they didn’t change anything and it fixed itself. Obviously this is not the case, because after networking guys “don’t change anything” it starts working again. Every time they talk to me like I have the technical prowess of an HR rep. Like somehow I’m the only software engineer in the world that doesn’t know what the ping command does.

I’m not upset though. They’re just giving me a great excuse to be completely unproductive on a Monday

Update on my OneDrive story from a bit back:
(this first part happened a while ago but I forgot making a post)
So I was still having problems with my OneDrive since the email from customer support didn't help at all. I replied saying that their advice wasn't helpful in any way and that I, as an IT student, am familiar with how to delete files. I got another reply.
Great right.
But what did this email say?
It basically explained me how to upload files and stuff and how the sync system works and such. One thing that was in there that might have worked was resetting the 'app', the thing is I wasn't using their windows 10 desktop app but something that I got when installing my windows.
Needless to say, I replied again, saying that I had hope in their app solution but that I (as I stated in a previous email) use a different application so it was all useless.

I GOT ANOTHER EMAIL:
It is actually a technical solution (or so it seems). You must be thinking "wow, he finally got trough the shitty first line support" I know right?! and it feels good.
Well, the 'technical' solution is basically uninstalling onedrive trough cmd prompt and then reinstalling it from the website.
The folder remains in the browser client of OneDrive but I'm going to learn to live with it.
At least my sync issue is gone.
That only took like 3 months and ended with a very silly solution that is way too straightforward causing me not to think about it :p
Thanks for the read.

Graduated with an Information Technology degree and a friend of mine (who is from a non technical background) thinks I'll be working as a tech support. FML. Then later hits me up with a request to make an app for her startup. Just makes me realise people are so dumb.

Ah, but if an AI were to steal every technical job on the planet, there would be a humongous spike in developer jobs that would support the AI for one job, so it would increase the demand for developers.

Mind = blown

This poster is shite quality but I've transcribed the gold found on it:

The Technical Support Specialist:

- SEND US AN URGENT EMAIL IN UPPERCASE. We'll flag it as a rush job. Really.

- Loves it when a user calls screaming "the internet is broken".

- Gonna snap the next time a user asks why they don't have permission to install a George Michael screensaver.

- Last vacation: catching the first rays of sun from the back booth in Tim Hortons. Sweeeeeet!

- Most dreaded words: "I don't know what happened, I only opened the attachment".

- Has memorized over 100 access codes, but can't remember what day it is.

- Is amazed a user can have five chatrooms and three celebrity sites opened at once - but reading an I.T. support e-mail sent with high importance - now that's a complicated request.

- When you call with a tech support problem and say you'll be back in 5 - I'll say "Great!" And try not to snicker.

- System crashed last Thursday. Haven't seen my wife and kids since.

I am having an introspective moment as a junior dev.

I am working in my 3rd company now and have spent the avg amount of time i would spent in a company ( 1- 1.5 years)

I find myself in similar problems and trajectories:

1. The companies i worked for were startups of various scales : an edtech platform, an insurance company (branch of an mnc) and a b2b analytics company

2. These people hire developers based on domain knowledge and not innovative thinking , and expect them to build anything that the PMs deem as growth/engagement worthy ( For eg, i am bad at those memory time optimising programming/ ds/algo, but i can make any kind of android screen/component, so me and people like me get hired here)

3. These people hire new PMs based on expertise in revenue generation and again , not on the basis of innovative thinking, coz most of the time these folks make tickets to experiment with buttons and text colors to increase engagement/growth

4. The system goes into chaos mode soon since their are so many cross operating teams and the PMs running around trying to boss every dev , qa and designer to add their changes in the app.

5. meanwhile due to multiple different teams working on different aspects, their is no common data center with up to date info of all flows, products and features. the product soon becomes a Frankenstein monster.

6. Thus these companies require more and more devs and QAs which are cogs in the system then innovative thinkers . the cogs in the system will simply come, dimwittingly add whatever feature is needed and goto home.

7. the cogs in system which also start taking the pain of tracking the changes and learning about the product itself becomes "load bearing cogs" : i.e the devs with so much knowledge of the product that they can be helpful in every aspect of feature lifecycle .

8. such devs find themselves in no need for proving themselves , in no need for doing innovative work and are simply promoted based on their domain knowledge and impact.

My question is simply this : are we as a dev just destined to be load bearing cogs?

we are doing the work which ideally a manager should be doing, ie maintaining confluence docs with end to end technical as well as business logic info of every feature/flow.

So is that the only definition of a Software Engineer in a technical product?

then how come innovations happen in companies like meta Microsoft google open ai etc?

if i have to guess as a far observer, i would say their diversity in different fields helps them mix and match stuff and lead to innovative stuff.

For eg, the android os team in google has helped add many innovative things in google cloud product and vice versa.

same is with azure and windows . windows is now optomissed to run in cloud machines when at one point it was just a horrible memory hogging and slow pc OS

for small companies, 1 ideology/product/domain is their hero ideology/product/domain .

an insurance company tries to experiment with stuff related to insurances,health,vehicles,and the best innovations they come up with is "lets give user a discount in premium if they do 5000 steps a day for an year".

edtech would say "lets do live streaming for children apart from static videos"

but Android team at google said , "since ai team is doing so well, lets include ai in various system apps and support device level models" ~ a much larger innovation as 2 domains combined to make a product

The small companies are not aiming to be an innovative product, they are just aiming to be a monopoly product. and this is kinda sad

As of this week, recruiters have been calling the company office number that I work for.

The first time this happened was Monday and of course, I answered my office phone after it was redirected from the support team. It was a man with an English accent offering me a job in Luxembourg. I politely said no thanks as I had no intention of uprooting. Plus, I was sure that he had no idea of my technical skills. The nerve of these insects.

Today, it happened again. The phone rang. It was my colleague. He said, "there is a guy looking for you. He sounds English". Alarm bells went off straight away. I replied, "He is a recruiter, I don't know anyone with an English accent. Ask him what he wants.".

He claimed to be from a company I previously worked for and had been requested to contact me, but would not say from which company that was. Sneaky bastard!

My colleague said the number came from a company called Theta Partners in Great Britain.

I think I need to prepare a good response to the recruiter, if it happens again. Any suggestions?

This is what being an arrogant asshole looks like.

I really like devrant. I met a community of like-minded people and i had a lot of fun here. But then I also notice a pattern of people who are seeking to insult and hurt.

But I'm not going to a website to get insulted.

@aviophile
@FastNop
@Lensflare

You won. I'm just a dumb frontender / webdev or whatever. i don''t have a degree in comp. sci. I should go flip burger

RIP my 8 years old account. RIP too my support to devrant.

I hope it worth being a scumbag to protect your technical purity, assholes.

Have you ever considered switching to IT support/help desk?
I mean, sometimes I try to analyze my own situation from a 3rd person perspective and I realize I could have a pretty much stressless job with still enough money to live a normal life.
I have a BSc and MSc(soon to have) in CS, with focus on AI/ML. I've always been a geek with a problem solving attitude, that's why I got into computers in the first place. And now I'm pondering if I should just try an IT Support position, it's the kind of things I used to do as a teenager when a classmate had a network/computer problem, it doesn't even feel like a job to me. I could call it a day, get home at 5/6pm, and spend time on my personal projects (software, infosec) with a fresh mind, going to bed (and sleep) knowing that the next day would be a nice one. No clients wanting a new feature that you gotta implement and push on a production server friday afternoon because your ceo(who is also a pseudo proj manager) just said:"Yes, we can", while you watch the technical debt rising like amazon's stocks.
Maybe this is just the burnout talking, I don't know. Maybe I should just try being a software engineer outside of Uni in the first place, and only then start pondering.
Maybe a sysadmin position...
Have a nice day

Part of my remote work is to have a daily call reporting in on what I have done yesterday and what I am about to today. My colleague calls me for it. She's hired as a tech support and is suddenly assigned to take note and report on my work activities to our boss. Several times, I caught her pretending to know what I'm talking about like with Puppet configurations, Firewall diagnosis packets, ActiveMQ, Regex, etc. Most of the time, I just let it go as its not my job to validate her knowledge on these different but many services. Just do the call, get the report in, carry on. How difficult was that?

Yesterday, our call was left sour because I somehow blew up. I think I've reached my patience with this woman's assumptions to how these services work. Now I feel guilty for yelling at a lady but goddamn she stoopid for fibbing through my ear. Somebody help! What do I do?

If I report to our boss about her technical incompetence (politely), she might get sacked. She's a good tech support as long as she still has her trusty manuals by her, she can fix specific problems. But when it comes to unknown tech to her, she assumed she knew.

If I tell her about her weaknesses, however constructive I can get and as politely as I can get, all the while complimenting something about her, showing her how to improve herself, maybe she'll do better not to ask silly questions like buying a Puppet certificate? At least getting rid of ignorance would definitely help but not sure how she would take it. The worst thing I would imagine is her backfiring and yelling at me and then we ended up fighting.

If I kept quiet and tuck it all into a can, it will eventually implode as we go on.

This is not about her gender. I don't see her as a woman. I see her as a tech support engineer who should know her stuff.

I had to contact technical support for an API. I’m pretty sure I was emailing with a bot because I was getting all sorts of stupid replies.

Me: I’m using your SDK for language X. It’s returned null for some properties. In the user portal, I can see there are values for those properties for the transaction. I don’t know why I’m not receiving them on my end.

Tech Support: Hi! I see the following was sent in the API response. [Sends api response to me.] You can also go the the portal to see those values.

Me: Yeah, I know. You just repeated everything I wrote to you. I don’t want to go to the portal. I told you I want to figure out why your SDK doesn’t seem to map those properties correctly when I receive the api response.

TS: Let me look at the docs. I think you need to send the properties you want in your request in order to get them back in the reply from the api. Such as <property>value<property> in the xml message.

🤨 The docs do not say that. They don’t even imply that.

Me: What the fuck?! That makes absolutely no sense. We have already established that the api **is** returning values for those properties. I want to troubleshoot why your SDK is mapping them as NULL.

I feel like I need a slap in the face here: My team can’t agree on a platform for our apps (Windows/.Net or Linux/Java Middleware/Java). So we have apps all over the place, and our team is fractured. Support is a mess, and I’m caught in the middle because I’m the only one willing to try to keep all these systems upgraded (our infrastructure team refuses to work with anyone except me on our team because I just shut up about my platform beliefs and get work done). I’ve pitched trying .Net core on Linux although I know very little about that. We have no technical challenges that require one platform over another - these are simple business apps. I think our architects should force one platform. Am I nuts? Maybe it’s time to look for another career if this is the new norm.

Hello guys,
TLDR;
leave a company where I have big influence with less technical challenges for a big company where I am challenged but jus as an individual contributor

I am working for a good company as a DevOps engineer, made a lot of achievements and literally moved the company to a whole new level, however I am working all alone, no mentorship but I get to lead everything and take initiatives

You can imagine the stress working a lone with a big scale in terms of production and other teams that I should support

Have been promised that we will get a team but it has been 15 months and nothing happens

I feel that technical I am not growing enough since I don't have time to improve or any mentorship

Now I am offered a senior position in one of biggest fashion/retail companies in Europe

And I am not sure if I should leave or not, btw it involves relocating

Being confused with technical support by everyone. I can guarantee
Even the person who wrote code for computers on board an ICBM would have been asked to help reset email passwords.
We are devs for God's sake.

!rant

Just finishes my ITIL course (basically IT support management). It was pretty interesting, if somewhat irrelevant to me, but I got paid to do it (and get a qualification) so that's fine.
My issue was with one specific thing the instructor said - 'IT support always complain people who can't fix basic issues shouldn't be allowed to use computers. Wrong. Customers don't need to know anything about IT, that's your job'.
His analogy was that we can drive, or cook with a microwave, but we don't know how cars or microwaves actually work in at a technical level. In the same way, customers can use Word, but need us to recover their deleted files and install Office.
This seems sensible, but if you follow the analogy, there's a disparity.
I might not be able to *fix* a microwave, or know how the components inside it work. I can, however, cook with it. I know it won't work if the door isn't closed, or if it isn't plugged in.
Similarly, you need a license to drive.
Customers don't need to be able to *fix* the tools, but they should be able to *use* them properly. Turn them on, log in, open & use some programs, browse the web, etc. If they aren't confident in this - well, why are we giving an expensive bit of kit to them? I wouldn't hand a chainsaw to someone who doesn't know how to use it. Or a fine piece of china to someone clumsy.

I think people should need to prove they can use the tools before they are allowed them. They'd be happier in the long run.

I got enrolled in 'extracurricular activity' in second grade of my elementary school. We were playing some games at first, but later teacher started to show us programming and explained the matter very well considering we all were 8 y olds. I got interested and while others would play games I was coding and solved assignments teacher gave us.

My family thought that computer will make me stupid, thinking it was made just for playing games. They promised me to get me the computer if I had highest grades in school. I did, not all of them but tried really hard to be the best, despite that I waited for years and still being close to have aced every subject in the meantime.

I got my first computer when I was 16.

Since that day I was constantly reminded that I am wasting my life away sitting at this stupid box.

Later when I got the job that was well payed, they acknowledged that they were wrong to do that for majority of my life.

My parents are unable to explain what I do at the job as they were never interested in what I really do. "Something with computers" is most common answer you can hear from them.

My parents are non-technical people and they still don't understand how that box works and God forbid that they buy something online. My father even rejects to use smartphone.

They also thought that I'm no college material despite always being in top 5 students of the year (not class, but whole year).

They had other plans for me, but I was aware of that and didn't gave a f00ck about what they want with my life. I knew what I want and that was all exactly opposite of what my parents would like.

I was not the child they wanted, but was good son, even helped them and worked student jobs to pay some bills and to help them financially and still they struggled so hard to find some flaw to my character and decisions just to make their point but more than often failed miserably and just proved how wrong they were and how they don't think anything trough.

Only one who really supported me was my elder sister as she knew I was doing the right thing! She also did it her way and I am proud of her as both of us were dealing with 2 tough customers.

long rant, but wanted to add one more thing, I was never into sport, but was training tae kwon do and was really into it and was decent at it among my peers. When I was going to national competition, on my way out of the house all I got from my parents was: "why are you even going there when you will immediately loose, is it just to travel a bit?"

TL;DR: my family supported me less in my life than worst phone call you had with IT support at your worse ISP!

So the first 3 hours at work on a Monday have been spent giving technical support to fellow co-workers on THEIR OWN local development environment. I have no idea how they've set everything up but they want me to fix their VM's.

Today, I came across a real problem.
Real.
A friend of mine asked me how could she could compile and rum programs. I just gave her Linux to install, which she just couldn't.
Then I gave her codeblocks and dev c++, which she couldn't work on, due to some error.
thereafter I just to make sure, installed turboc and mingw, and made it work. but unfortunately still, she couldn't make it work when she went home.
Now, either her laptop is piece of pure shit, or I'm not just the right guy fit for technical support.

I am on my first job, so my boss is the best one I ever had no matter what. But he is a seriously nice person.
He has a daughter he sometimes talks about, he knows the technical stuff, he told me what his visions for the company are (finally moving to git, peer reviews, getting rid of the old Delphi code bases, more Linux support, all the good stuff) and I can work whenever I want.
The only problem: the salary is not that great although developers are in high demand :/

Software Engineer in a small firm vs Technical Support Engineer in quite a popular big firm.
Btw I love development. What should I choose and what should be my thought process?

Just applied in windows Never in Linux.

Before call to technical support, apply the first rule in windows.

#1 .- For all evil restart. For all GOOD, too RESTART.

partially tech

Is it just me or every single time* I call to some support after first 30 minutes I really want to ask question "can I talk with someone competent?". And no disrespect to these guys, many people call in with simple stuff, but damn, I try to solve stuff on my own and call in only when I need someone who actually can get somewhat technical and have some knowledge about the product/service/smh. Infuriating.

* one hosting provider proven to be exception.

I got my first developer job three years ago. I’ve always had a great eye for detail, and getting things done while following best practices. I learned that a few years ago from typography, which I think is a fascinating subject, which has a lot of shared ideas with software development.

In my first job, I immediately took a lot more responsibility than what I was assigned to. This job was as a React Developer, but I quickly got into backend development and set up kubernetes clusters, CI/CD.

Looking back, this was to me quite an achievement, considering I had never done anything even remotely close to it.

I did however, work my ass off. 18 hours work days without telling my boss, so only getting paid for 8. Plus I worked weekends.

I did love it. After a while, I got promotes to Senior Developer, and got responsibility for everything technical. I tried asking for help, but everybody else was either a student, or working purely front-end or app-development. Meanwhile, I was Devops, API-design, backend, Ci/CD, handling remote installations (all our customers are Airgapped), customer support, front-end and occasionally app-development when the app-developers could not handle their shit. Basically, I was the goto-guy for every problem, every feature, every fix. I don’t say this to brag.

I recently quit my job, started working as a consultant, because I almost doubled my pay. However the new job is boring as shit. I’m now an overpaid React Developer. And I really hate React. Not because it is shit, but simply because it is boring.

I’m thinking of going back to my old job. It was a lot of work, but it was really interesting. However, after I quit, they have changed their whole stack. No more Golang, Containers, Kubernetes, webRTC and other fun new technologies. Now, it is just plain, PHP without any dependecies. It is both boring, and idiotic. So I’m thinking of just quitting. Either doing some personal projects like game-development. I dont know.