Sorry if I make a typo, my hands a still a little shaky, just had to stop myself from crying.

This morning I came in, opened my email, saw an automated response from Jira saying .... saying ..... saying the backend team provided details about their new endpoint.

After a year of screaming, they finally did it. It was so beautiful I fell to the floor and wept like a baby.

Thank you all for your support through this difficult time. Together we can accomplish anything!!!

A client’s server crashed so they called us. When we checked the logs we found a user was logged in 200,000+ times. We told them the user and a few minutes later we get a picture of a cupcake that was on the enter key. They got cupcake DOS attacked. My team isn’t in charge of the login functionality but I can say the team that is got a fairly aggressive internal support ticket.

!rant but a story

This happened today. Sorry for long post. A manager from another team in development team, I'll call him junkfellow, called me very very late last night to help them solve an issue in our application's test environment that blocking them from doing testing. They apparently doing integration testing with our application. Now said test environment is not even prepared by our team. We are development team and this test environment prepared by our application's support team. So I politely told junkfellow to get in touch with our support team counterpart as I am from development team. And he began shout at me

junkfellow: "WHY DO YOU THINK I'M FUCKING CALL YOU? IT'S BECAUSE I CAN'T FUCKING REACH ANYONE FROM SUPPORT!"
me: "With due respects sir I have no instructions to assist you and your team in your testing"
junkfellow: "THEN WHAT GOOD ARE YOU? IF YOU DON"T GET ONLINE NOW I WILL FUCKING ESCALATE YOU TO CW!!!"

We all know who CW is and he can make some people life very hard and I didn't want to call my boss so late so I quickly went online and spent the next 4hrs supporting their testing. Next morning I told my boss what happened and he scolded me for not calling him last night. He dropped an email to junkfellow's boss about junkfellow being "unacceptable attitude, disrespectful and threatening to escalate my team mates". My boss always refer to us as team mates, not his staff or his team member.

Then in few minutes, someone walking like a school bully with his chest out came to my boss place and announced himself (he is junkfellow). I say announce because he talking like he wanted everyone to know who is he. My boss stood up promptly, greeted good morning, introduce himself, shook junkfellow hand and sat down. Still young, maybe in late 20's or even younger than me. junkfellow talking to my boss loud enough for most of us to hear. Everyone's neck suddenly long like meerkat and listening:

junkfellow looking down to my boss who is sitting down: "How dare you send email like that to my boss? We are both managers you should act like one, you have a problem with me then you talk to me. You don't bypass me and go directly to my boss. You didn't even give me face!"
my boss sitting down: "So you didn't even ask your boss before picking a fight."

*junkfellow suddenly look confused*

my boss still sitting down talking calm with poker face: "I did give you face. You think by going to your boss I bypassed you and went one level up? No I went one level down!"

junkfellow still look confused and then slowly realized what my boss meant. Now he is staring at floor and can't look my boss in eye after he realized he is screwed!

my boss now standing up: "You treat my team mates like that againi or ask them to do something without my knowledge and I will talk to your boss' boss about it"
boss to me: "Hey tollywood! junkfellow here sincerely regrets what he did last night and wants to apologize to you in person" and boss' poker face turned to his familiar smirk

junkfellow immediately came to me, said "it's ok you no need to stand up", he sat down in a squat and apologized repeatedly. He really looked like he was about to cry and for a moment I pity him. But then I remember what he did and I just enjoyed the moment! Was pure gold :D :D :D

Mark.

Mark was a support guy who could have been replaced by a robot. Nearly every support request that came in, whether it made sense or not, had a reply saying:

"Thank you for your query, I will escalate with the development team"

...and then I would have a message saying:

"Hi Almond urgent issue case xxx - I think you need to PLEASE CHECK LOGS" (yes, with that capitalisation.)

I'd then look at the case, take 10 seconds to work out the customer had done something stupid when calling our API (often forgetting their authentication details, despite a clear message telling them as such) and tell Mark what the issue was, and how to find it for himself next time. I'd then usually get:

"Thank you but PLEASE CHECK LOGS to see if there is any more info we can provide to customer"

...there would be more back and forth, and then eventually something like the following would reach the customer...

"Very sorry the development team have a major issue they will fix very soon but in the meantime a workaround is (instructions for using authentication details)"

🤦‍♂️🤦‍♂️

Rant! I found a bug in payment provider's api. The bug involves sending an invalid (!) Stripe ID to that API, (which I send on purpose btw) Which causes a complete white page when you login to their systems and view the details of that customer. Btw the API will accept that invalid Stripe ID without questioning and returns a 200 status code back.

So I send a mail to there support saying "look I found this bug by accident, this is how you can reproduce it"

And the support team send me a message back saying "then don't send an invalid Stripe ID"...

You don't freaking say... *sigh*

My team handles infrastructure deployment and automation in the cloud for our company, so we don't exactly develop applications ourselves, but we're responsible for building deployment pipelines, provisioning cloud resources, automating their deployments, etc.

I've ranted about this before, but it fits the weekly rant so I'll do it again.

Someone deployed an autoscaling application into our production AWS account, but they set the maximum instance count to 300. The account limit was less than that. So, of course, their application gets stuck and starts scaling out infinitely. Two hundred new servers spun up in an hour before hitting the limit and then throwing errors all over the place. They send me a ticket and I login to AWS to investigate. Not only have they broken their own application, but they've also made it impossible to deploy anything else into prod. Every other autoscaling group is now unable to scale out at all. We had to submit an emergency limit increase request to AWS, spent thousands of dollars on those stupidly-large instances, and yelled at the dev team responsible. Two weeks later, THEY INCREASED THE MAX COUNT TO 500 AND IT HAPPENED AGAIN!

And the whole thing happened because a database filled up the hard drive, so it would spin up a new server, whose hard drive would be full already and thus spin up a new server, and so on into infinity.

Thats probably the only WTF moment that resulted in me actually saying "WTF?!" out loud to the person responsible, but I've had others. One dev team had their code logging to a location they couldn't access, so we got daily requests for two weeks to download and email log files to them. Another dev team refused to believe their server was crashing due to their bad code even after we showed them the logs that demonstrated their application had a massive memory leak. Another team arbitrarily decided that they were going to deploy their code at 4 AM on a Saturday and they wanted a member of my team to be available in case something went wrong. We aren't 24/7 support. We aren't even weekend support. Or any support, technically. Another team told us we had one day to do three weeks' worth of work to deploy their application because they had set a hard deadline and then didn't tell us about it until the day before. We gave them a flat "No" for that request.

I could probably keep going, but you get the gist of it.

A new sales guy in a startup I used to work at was using Internet Explorer. I told him why are you using IE, it's a shitty browser and how frontend devs suffer to support it.
Before I continued, he interrupted me saying that he used to be the regional head of sales team in Microsoft and started defending IE.
I was like Oookaaayy.
......he left the company a week or two later

To all IT-guys out there, be it the desperate sysadmin or the kind lady of the support team, I whish all of you and your family/friends a merry christmas! 😃

FUCK GOOGLE.

FUCK THE GOOGLE PLAY REVIEW TEAM.

FUCK THEIR BOT GENERATED EMAILS.

FUCK THEIR DEVELOPER SUPPORT.

I am trying to launch a fucking action game. There will be fucking guns and muzzle flashes shown in the screenshots. Stop fucking rejecting the app. There is no blood in the icon or screenshots. Stop sending me bot generated emails and tell me what content is being flagged.

A little information on the whole scenario: My game was rejected so immediately I contacted the support as to what was the issue. The guy told me 2 screenshots were flagged because they had the muzzle flashes and damage indicator (call of duty type which tells the direction from where the bullets are coming from). So I removed the screenshots and still the game was rejected. FUCK THESE ASSHOLES. SAME GOES FOR APPLE.

During a company wide status meeting where all product managers, architects and directors assemble:

Me: *A product architect leading a team of devs*

Directors: So are there any issues or risks you see in delivering the next build in target time for Client 1?

Me: There are too many changes in feature requirements. First they said we can use a shared NFS for storage. Now they are asking to switch over to SFTP pull mode.. blah blah..

Directors: Oh I see.. well we can support both solutions then.

Me: But the deadlin..

Directors: *ignores what I say* Will be a good marketing point for future.

Me: But there are too many regressions in integra..

Directors: *ignores what I say* We should also meet deadlines. That is the most important thing.

Me: Its not as easy as 1+1=2.. The team needs more time to..

Directors: *ignores what I say* Ok lets move on to the next point. What about Client 2?

Me:

When I left university I got a Graduate Developer role at a local start-up. For the first year there i did html and css, second year I was in the support team.

Not a problem because sometimes you have to eat some shit to get where you want to be. But third year I got moved into the Dev team properly.

A month in, the Support team, without someone with a devs brain and a "devs" knowledge of the product, started falling really far behind and struggling and the MD told me I'd be going back into Support for another 6-12 months. So I told him to fuck off, and if he did I'd just leave. They never did and I stayed. 👍

At a former job, the company decided to replatform to Salesforce. The entire dev team was laid off. But it would take an outside agency a year to build the Salesforce site. The company wanted the devs to stay for an additional year.

The only severance was something they called a stay bonus. It was 30% of our gross income but it was still contingent on performance. And if they decide to let you go earlier, it gets prorated if you still qualify for the bonus. Not a good deal.

Each month a dev left. By the time I secured a new job and left, all that remained of the dev team was a junior frontend dev and two team leads (one FE and one BE) with no team to lead. Well, there were contractors, but they were only brought on after the Salesforce replatform announcement. I’m pretty sure the company had to hire even more contractors. No idea how much that cost them.

For me, I think it was serendipitous that I gave notice during their busiest time of year. They actually tried asking me to extend my notice. Karma was coming back to bite them. Not just for the Salesforce thing. But also for their lack of support when I was blindly accused of being both insubordinate and incompetent.

I put a sticker under the optical mouse on one of my team mates then he started to rage when his mouse is not working. Then he started calling technical support and they, too, didnt know what cause the mouse to not working. I wanted to laugh so hard, but I must resist. Ahaaha xD

A third party manages access to a web application I’m supposed to begin using. While accessible from the Internet, they whitelist IP addresses, so it rejects the login credentials if not coming from a whitelisted address.

I provided my external IP address to their support team but the application was not letting me in, so I called their help desk. A support technician said that my IP address was 10.x.x.x, a private IP address. I’m not on the same network as this application, so I did a quick check and realized they are reading my internal IP address from my X-FORWARDED-FOR (XFF) header (yes, my employer exposes this).

I explain to him that the application is incorrectly reading my external (connection) IP address and is instead reading my internal IP address from my XFF header. I also explain that it’s not a good idea to add a private IP address to their whitelist as it somewhat defeats the point as anyone can assign that IP address within their network and expose it via an XFF header.

After talking to numerous support personnel, I came to the conclusion that not a single support person on their team understands basic networking and private IP address ranges.

I finally just said, “Fine. Go ahead and add my internal IP address but keep in mind it will change a lot.”

He then proceeded to “explain” to me how my IP address is assigned by my ISP and should change very infrequently. I explained to him that the IP address their application is reading is actually assigned by DHCP inside my network, but I was clearly wasting my breath.

* Urgent support ticket comes in.
* Switches to working on it.
* Urgent support ticket comes in.
* Switches team member to it.
* Urgent support ticket comes in.
* Gets dev team to help with it.
* Urgent support ticket comes in.
* Asks CEO to help on ticket.
* Urgent support ticket comes in.
* Cries.
* Urgent support ticket comes in.
* Prays to Mecca.
* Urgent support ticket comes in.
* ...

I then find out two more urgent support tickets are about to come in.

And then another one.

Help.

Nowhere near my worst co-worker, but still funny.

The Dev team were all in a separate glass walled room with the business & support staff out in a bigger room outside. As is our wont, we wore headphones while working a lot.

One of the non technical folks asked me why and I said it helps me focus by keeping out distracting noises.

"Oh, I thought you were listening to code or something"

😮

It was kind of an eye-opener as to how little clue a person sitting just 4 meters away had of what I did or how I did it. And actually it helped explain some confusing interactions...

Perfect job is when sandbox and production api endpoints works the same.

Fuck all api endpoints where their sandbox works differently than the production.

Fuck all those error messages that appear only in production, despite faithfully following the documentations.

Fuck the gateways where their sandbox is more stable than the production.

Fuck the endpoints whose api parameters differ in what they accept between sandbox and production.

Fuck those manuals that does not document these diferrences.

Fuck those developers and support team who don't know how to support integrators. They don't even know how their apis work!

Client support ticket: we printed the ID cards without leading 0’s can you fix it with software?
Me: unfortunately we cannot because the ID number can be any length. ID 123, 0123 and 00123 can exist. What barcode would 123 go to?
Client: this is ridiculous we will cancel our contract.
Me: i’m sorry we can’t correct for a mistake on your end.
(Side note: I know allowing 0123 and 00123 is dumb but my team didn’t design the business logic)

"I can't replicate it therefore your hotfix for the customer shouting at you is unnecessary"

WTF?! I had to lead this guy to the records where I'd replicated it myself in both the customer system and the demo one! There's a real sense that the core dev team in this place automatically disregards what the rest of us say (support had already mentioned it was replicable but clearly hadn't realised that they needed to spoon-feed this guy).

This place has a huge silo problem, glad I'm not staying much longer...

edit: these tags shouldn't be reordering themselves, not cool

Fuck my manager. >_<

I'm a fresher at a medium-sized company. Our team is relatively new and we don't have a dedicated support team for the product the team developed (before I joined the company).

So when I was allocated to the team, I was put into support, citing it as a good learning experience (and it was). But it's been a few months. And the support work got boring and uninteresting, looking at logs which don't say anything, dumps which are completely normal and most of all, dealing with unresponsive OSEs, when they claim the issue is super critical and really tricky.

Anyway, there was this tool (among other things) that had to be developed as a support tool for our product and I ended up being paired with a guy who ended up being in charge of it. We started working on it slowly, designing and implementing a framework for the tool.

This goes without saying, I love development.

4 days later, my manager says "why are you developing it? Who's gonna look at support issues?"

Fucking hell. I was hired to be a developer and you got me just decide to up and shove me into support for the next 3-6 months while others are at least enhancing our shitty ass product? And I can't even quit for another year and a half because I signed a bond!

Oh, the depression.

Transport management system support team:

Me: Good day, how may i assist?

Client: Hi, Can you help me setup my printer?

Me:* Sighs deeply with great discretion*

Me: Sorry mam but we don't do that here, we
only deal with issues regarding the TMS.
You would have to contact your IT guy

Client: but you are our IT guys

Me: *Sighs even deeper*

Me: Unfortunately mam we are not your "IT
guys"

Client: Well, This issue needs to be fixed

Me: Yes mam, yes it does *Hangs up phone*

CTO: Research, problem analysis, customer need validations, and data based prioritisation is stupid.

Me: So, then why should we solve this problem?

CTO: Because my team invests a lot of time in here (read "because we build a shitty system in past without thinking and we are doing it again").

Me: I don't see this as a good idea.

CTO: I become emotional when I request product to align and they don't. We must solve this problem and not what customers want.

Me: I am not participating here.

CTO: And I want you to work on weekends to support my team.

Me: *disconnects*

Fun day, lots of relief and catharsis!

Client I was wanting to fire has apparently decided that the long term support contract I knew was bullshit from go will instead be handled by IBM India and it's my job to train them in the "application." Having worked with this team (the majority of whom have been out of university for less than a year), I can say categorically that the best of them can barely manage to copy and paste jQuery examples from SO, so best of fucking luck.

I said, "great!," since I'd been planning on quitting anyways. I even handed them an SOW stating I would train them for 2 days on the application's design and structure, and included a rider they dutifully signed that stated, "design and structure will cover what is needed to maintain the application long term in terms of its basic routing, layout and any 'pages' that we have written for this application. The client acknowledges that 3rd party (non-[us]) documentation is available for the technologies used, but not written by [us], effective support of those platforms will devolve to their respective vendors on expiry of the current support contract."

Contract in hand, and client being too dumb to realize that their severing of the maintenance agreement voids their support contract, I can safely share what's not contractually covered:

- ReactiveX
- Stream based programming
- Angular 9
- Any of the APIs
- Dotnet core
- Purescript
- Kafka
- Spark
- Scala
- Redis
- K8s
- Postgres
- Mongo
- RabbitMQ
- Cassandra
- Cake
- pretty much anything not in a commit

I'm a little giddy just thinking about the massive world of hurt they've created for themselves. Couldn't have happened to nicer assholes.

So one of our clients is changing the IPs of his systems (3 servers and one VPN).

It was scheduled that we should support them yesterday. They have tried to change the IPs yesterday for almost 16 hours, don't know they have done in all of that time.

Today I woke up at 8AM on a Sunday (in weekends I just want to sleep!!!!) to continue and hope that we finish fast.

BUT NO! THE fucking VPN IS NOT WORKING!! We are trying to do this over Team FUCKIN VIewer.

But guess what... they cannot either connect to the new IPs from their local systems.

I get frustrated when I get reports from the support team/clients

"[insert application name here] is not working"

thats all no information on which module or segment ... 😭😭

then I just waste time getting all the information ...

I am a senior a DevOps engineer who took the production stack down for ~10 minutes today because of a bad code commit. I could use some encouragement! It’s a fierce world of competitive engineers and I wonder why my company doesn’t replace me. The mistake was missed by two other peer reviews... but that doesn’t stop me from feeling this way.

Have you crashed prod? Did your team support you or tear you down?

So, I'm a Jr. Webdev started one year ago to work on a €200mln. retail platform. Our development team consists out of my Sr. dev who designed the whole platform and it's basically his baby. Now he's leaving and it's expected from me to do new developments, support, meetings with managers from all over Europe, roll-outs in new countries, deal with all the issues SAP has, eat their bullshit when they can't upload a .csv file because they are too stupid to check for missing leading zeros. Listen to important their new functions are that they want because 120% of the salespeople needs it. How stupid can this company be to take the financial risk? I'm done.

This begs for a rant... [too bad I can't post actual screenshots :/ ]

Me: He k8s team! We're having trouble with our k8s cluster. After scaling up and running h/c and Sanity tests environment was confirmed as Healthy and Stable. But once we'd started our load tests k8s cluster went out for a walk: most of the replicas got stoped and restarted and I cannot find in events' log WHY that happened. Could you please have a look?

k8s team [india]: Hello, thank you for reaching out to k8s support. We will check and let you know.

Me: Oh, you're welcome! I'll be just sitting here quietly and eagerly waiting for your reply. TIA! :slightly_smiling_face:

<5 minutes later>

k8s team India: Hi. Could you give me a list of replicas that were failing?

Me: I gave you a Grafana link with a timeframe filter. Look there -- almost all apps show instability at k8s layer. For instance APP_1 and APP_2 were OK. But APP_3, APP_4 and APP_5 were crashing all over the place

k8s team India: ok I will check.

<My shift has ended. k8s team works in different timezone. I've opened up Slack this morning>

k8s team India: HI. APP_1 and APP_2 are fine. I don't even see any errors from logs, no restarts. All response codes are 200.

Me: 🤦‍♂️ .... Man, isn't that what I've said? ... 🤦‍♂️

In order to reduce support costs, manager instructed his team to remove all logging/reporting of errors in the company’s CRM application.
Team’s support tickets went down 80%, manager received an award for his efforts, but mysteriously, DBA/support workload increased, bad/missing data,
increased support tickets in other areas of the business (shipping, etc. that relied on correct data from the CRM) and other side-affectual behavior.
Even after pointing this out this correlation, showing before/after code, no one believed the two were related and I was accused of not being a ‘team player’.
“You and the other teams need to learn from his example!”. As ‘punishment’ was I was moved to the team managing the CRM application.

me: *starts receiving emails of clients having technical problems and errors and asking for help* wat, im being flooded with all these mails!
me: *sends email to boss* umm... i think im receiving the wrong mails...
boss: nope! from now on, you'll be in-charge of tech support for our clients. good luck and merry christmas!
me: *dies internally* happy holidays to u too

Passionate programmer attends one of the toughest interviews ever and solves lot of algorithmic problems coding in different programming languages. Impresses the interview panel providing solutions with as much as efficiency as possible. Gets selected, completes induction and gets a nice Dev machine allocated.

Manager walks in and says we got to work with the production support team on fixing a UI bug.

ComputerToucher: *opens Jira ticket* Dev team needs tokens for the APM for a new app with multiple tenants. Ezpz. Hey, developer. Do you want one golden token for all of your app tenants or would you like us to generate one token for each?

Developer: Let’s have a meeting to discuss it.

CT: It’s…an exceedingly simple question. One token or 4? Which does your app support?

Dev: Yeah I think we should discuss with this with the platform team, can you set up the call?

CT: (Internally) I am the platform team? Do you not know how your applica-never mind I’ll just ask the PM directly.

CT (in chat): I’ll ask PM to schedule the call.

*Goes back to Jira ticket, changes priority to 4, removes ticket from sprint entirely, picks something else to work on*

Best Hardware support team.
I hope every one of you got such team.

My keyboard was not working properly.
programmer's most used special character ; is auto typing anywhere that is obviously keyboard issue so I called H/W support team.

me: *explained above problem.*
supporter : Ya we know that issue ,YOUR HARD DRIVE IS CORRUPTED. We have 2 option
1) either we can formate your system.
2) We have to change hard drive.
Me thinking : *devrant stuff found*
Me: that is really sad part. How many time you solved such problem?
S: This is my first time in this company ,previously I solved such issue more than 10 time.
Me: you really look smart.
S: thank you,any how I will resolved this issue today.
Me: today I am going earlier but yes we will meet on monday. thank you for quick response.

Security startup...
'Which football team do you support?'
'Not sure how that is relevant.'
'It is very relevant'

This morning, I felt pretty good. I had a healthy breakfast and I took the longer U-bahn journey into work so as to enjoy the Autumn scenery. I get to my desk after greeting my colleagues with the customary "Guten Morgen" and I began to plan my work for the day. I see there is a new ticket assigned to me which relates to a HTML issue. The customer support team are able to use a HTML editor to made changes to a section of a user's dashboard and from time to time, I get asked to fix their mistakes. Usually, it is something small, but it makes me cringe every time I see the markup. "Tables...tables everywhere!!!", sighed the once happy dev.

Time for a coffee break and a sit-down with the support team

Leading a team of 10 people, 5 environments (3 non prod 2 prod) to support, 25 formal deployments per week, and all I have is one fucking repository in fucking svn.

Just because I know how to program doesn't mean I know how to fix your goddamn computer. We have an IT support team. Call them!

Don't come to my desk asking about a computer problem, then stand there with a vacant stare when I say I can't help you. I've given you the support team's contact info several times already. I assure you, they specifically get paid to configure your emails, install printers, setup your VPN, etc. Now where the hell was I at...

After months I finally received an email from the external partner's support team!

```
Please be informed that we consider your Incident "XXX: How to Y?" as closed with status: Closed.
```

Why thank you.

introductory rant

So I am new here, hi! :)

So the devRant android app does not seem to support this mail format:
user+devrant@domain
(the important part being the "+devrant" thing)

Now I waited 2 days for a confirmation mail that wouldn't arrive and was greeted with the "please confirm your fucking mail" popup every damn time.

"Okay, let's just change my mail to user@domain and deal with it", I thought. Guess what: You can't!

So I contacted the devrant team via e-mail.
And I waited.
2 days.
No answer.

Okay.

Delete account, recreate with other mail, be happy.

Don't worry, I'm not mad. It's just really fucking ironic.

Looking forward to a great community! :)

Quitting job because of Java and legacy corporate OSGI codebase. Being junior developer I'm just done with no documentation, terrible team support and non existent code review. After 18 months I can't justify staying any longer. Never had luck with Java and I guess some things just stay the same.

Joined only because of Javascript part, just to be thrown into fullstack position. Stayed way longer because of COVID. Good old simple PHP I loved and foolishly left because of money.

We rolled out yesterday a new update out to our Desktop application. The goal was to do it last weekend but we failed for reasons. The update is a success and now we (devs, project manager, QA, COO, support) got an angry email from our CEO, he mentioned:
- He is very disappointed in the whole process
- we released it without a coordinated marketing campaign
- That the devs should have communicated to the customers
- That the devs should have communicated internally more
- That support is getting a lot of new support tickets. I asked support, they counted 0 for this product in the last 7 days.
- Asked us to self-reflect how we can improve.

My project manager (who is currently on paternity leave) responded with an angry email to defend the dev team and pointed out that the CEO fired the marketing guy (again). The deadline is here for months, that the CEO literally ran the update locally and sold the update to new customers. He also called the CEO "lack of self awareness" and "not understanding the update process" and "disappointed in this approach". He also said that he asked the developers not to respond to the email.

Love me some drama between higher-ups

Stakeholder: Is it possible for you to set up the website to automatically resubmit failed online orders? Last time there were failed orders, we tried submitting manually but a lot failed because they were tickets for the previous day.

Product Manager: What are your thoughts, Developer?

Me: This wouldn’t be worth the labor. It’s something that would rarely be used. There are very few orders that fail. I’d be surprised if it was even once a week. The recent bunch of order failures that SH is talking about happened because the ticketing server (separate from the website) couldn’t handle all the requests. Let’s say you had resubmission logic to try 3x before allowing the fail. It wouldn’t work because the server was overwhelmed already. Let’s say you had a background task to check for failures every ten minutes and resubmit those. It might not be helpful because the customer could have already gone to a ticketing window for help with the failed order.

SH: But what if it happens again???

Me: The solution is to make sure the ticketing server can handle the influx of requests. We can coordinate with that team. Wait. Why did you wait until the next day to resubmit orders in the admin panel? A lot of those failures happened when there were many hours left in the business day. For each order failure, an email notification is sent to the sales support email in real time. Who is monitoring that inbox? Someone must be looking at it because the sales support email is listed multiple times on the ticketing website as the technical assistance email.

SH: I know that email notification goes to the engineering team.

Me: My question is not about the engineering team. I asked who is monitoring the sales support inbox.

SH: That email … gets filtered.

Me and Product Manager: 😧🤯🤬

PM: First, you need to stop filtering that email notification. Second, your team needs to come up with a flow to handle failed orders because you told us you don’t have one. After you tried this and there’s still an issue, then we can revisit.

—-
If you’re wondering why I said no, I’m a team of one and I have a bunch of other development tasks on my plate. I’m not automating a manual task that rarely has to be performed.

"We need to have a meeting to clarify your role"

My head: Just give me a raise and then leave me alone

My mouth: Yea, sure. When works for you

Context:
My job is a little confusing.
My title on paper is support technician and I'm on the DevOps team but I have my own project to automate health checks. So most the accurate title for me would actually be Automation Developer Attached To [department name] DevOps

Saw new issue on jira. When look, they are like my computer is slow or I cannot any buttons in Excel.

For fuck sake, don't send stupid tickets, we already got stupid projects the company took from the others without consulting to the IT team.

There are about 600 tickets every month and most of them are issue because of their stupidity not the software (they never read the error message). And no we are not IT support, go ask those ppl for your computer issue.

Our team talking with a Mr. KnowItAll...

Mr. KIA: What concerns me about this huge system transference is that the devs won't give us the JS scripts files decompiled.
Mr. KIA again: I'm also concerned about Win XP end of support...

Us seeing each other: WTF is going on?!? Where are the hidden funny cameras...

A tip:
If you wanna pretend you know it all...you'll fail...

A humble dev never get humilliated

Several years ago I joined the company I currently work for, as a software support person, with the intention of eventually moving toward the development team.

After a few years doing that, I gradually realised that working in the development team for our products didn't seem that appealing after all, so I went for a more technical support role (essentially debugging all the really complicated problems and reporting the bugs to the devs) which I find fascinating - trying to solve these puzzles is an interesting challenge. It can take days, sometimes weeks to get to the bottom of something really inexplicably weird.

As part of this I get to do some internal dev work on the teams projects (nothing that gets used directly by external users though) and have learned loads of things from my boss over the years (even before I joined this team).

It has its frustrating moments of course but I am definitely glad I didn't follow my original intentions of just being a developer on our main products.

Sometimes what you think you want isn't actually what's ideal for you :)

var _self = Object.create(Rant);

Hello devs I'm back

A few months ago I joined a software development company and I was pretty specific that I wasn't going to do support or maintenance only feature development, well, this past 3 months I've been doing dev helping stablish good practices and a better architecture for the app, but guess who is joining a support team tomorrow, they sold me the idea of a refactor team, I was trilled and accepted, now they tell me it's a legacy bug fixing team, damn I hate this crap, hope y'all doing better

My biggest problem with Visual Studio Code is that every fucking piece of shit dev thinks it's their duty to introduce it to me. STOP. Just stop this shit, alright? Wanna use vscode? Fine, just don't tell me it's the best tool and I MUST use it instead of the tools I'm used to. I'm tired of this bullshit.
Every new project, every new team. Starting from js/java/.net monke and ending with PMs, I must hear this bullshit about god blessed IDE that I must use, because "why you need intellij/webstorm/rider? just install vscode and some plugins. we all use it in our project and it's ok".
FUCK YOU! Refactoring is not just renaming variables and extracting blocks of code into functions. If you want terminal integrated into your text editor with highlighting and LSP support, so be it. I want an IDE with rich refactoring tools, code analysis and good completion, database viewing/modeling support, good build tools support, good UI for git and git-diff, good test and code coverage support. I don't want your semi-IDE, bloated with hundreds of bugged third-party plugins, which I must spend a week on to configure and merry with each other before using.
JUST STOP this crap and let people use the tools they are proficient/comfortable/productive with.

I joined 3 months into a project that was expected to be done in 6.

As the day passed I learned about the scope a little more, 30 days in I decided to step aside, I slowly learned that they wanted a whole bank built from scratch.

User support ticketing systems, the banking core and an app like "revolut", everything with a team of 4.

To this day I have not seen them launch, and it's been over 5 years.

So I tried to bye a ticket from mobile app which seems not to be working so I contacted tried to contact the customer support team from twitter because they were not picking their phone and this is the response I got. How the fuck am I supposed to know who made it ?😡😡😡I wasted hole day to argue with them.

So, today in the office we all decided chipotle for lunch. We create the team order and sent it out to the entire office.

First thing we noticed: online ordering looks really good and has finally been updated.
Second thing we noticed: it never got tested and it doesn't work

Result: 7 angry developers who just wanted some burrito bowls start emailing chipotle tech support

my job went from being a programmer ==> technical support girl for the whole company D:

its kinda annoying because its mostly about amazon ec2 instances and i have to chat with the support team from amazon when something goes wrong while following the steps (that the others could have followed instead of going to directly to me to make me do it)
now i have to try and fix all the problems occuring in the servers :((

Support Team Member opened a ticket.

> This customer's image isn't loading.

Load image, it's white and transparent on a white page.

I used to think our IT Support team is the most insufferable. I'm wrong and very sorry; if you guys are here to forgive me.

On the chart now is the security team.

The head of the security team doesn't simply understand that you can fucking not mix some programming languages in the same execution environment.

He is flipping making arguments on executing Javascript in a Java environment. He simply thinks Java is fucking Javascript. Yeah, I know you can make some drifts with GraalVM; sure not in our use-case.

Cross-Site Scripting has a fucking limit. You can't just pass any piece of code to mixed with a complied code and expect it to execute. Except if I'm wrong then I need someone here to show me how because he couldn't tell me how as he was just cynical in every damn way. moda sucker.

Database is being slow AF again. Team lead is investigating. This is happening more often lately and affects both production and dev because everything is just in one gigantic database. So clients are calling support being angry about the speed they get and us devs get to twiddle our thumbs while waiting for our own data to load.

I work for a big bank. I'm going to say pretty much the entire Support team is incompetent.

Oh something went wrong? Escalate to devs... cuz we have no idea wtf to do and don't have the most basic technical problem solving skills...

Bunch of useless monkeys... btw guess what time it is now? And what I'm doing?

First dev job is my current one.

I'm a software engineer in test, writing automated UI tests for web and mobile apps.

Its pretty great. I work from home with flexible hours. I have a boss but he doesnt manage my dev team, he just checks in to make sure I'm getting support, training and have all my questions answered. My dev team is myself and 2 other people, both of which are cool, and all the work is dev-driven.

Might just stay here until retirement, that sounds easy.

Someone blocked access to AWS RDS database and for the past few weeks I can't access the database from my machine when connected to our company network.

Created support ticket to internal IT team and someone closed the ticket. I re-opened the ticket and in the comment someone wrote "Their team doesn't handle AWS access".,

Wrote email to the director of infrastructure and that asshole replied to me asking some questions and after that his been ghosting me for past 2 weeks.

I'm tired and I don't have energy to do any more follow ups.

I get some error when deleting an azure service so I put a support ticket asking for help. Just as I am about to close my computer for the day I receive an email saying:

"Product team will disable the account xxxxx from backend".

The xxxxx is our subscription number. The subscription that hosts not only that service but also production servers and databases, storage accounts containing backups, etc.

I replied to the email so hopefully disaster is avoided otherwise tomorrow wont be a happy day.

Three days ago my focus was shifted from a development role to a support role. I was shifted to replace another support guy who had used fraud to get the position. I have no experience with this role but there was decent KT and I'm catching on fine. During onboarding and KT I'm serving as the first contact for new tickets and whatnot...

Today I got a ticket with an error on our production instance that no one had ever seen before. It prevented the guy from using our service entirely. I tried to reproduce it and... I couldn't use the service either. No one could. Everything was down. I could see the sweat building on my manager's forehead.

Thankfully another member on my team has done a bit of support before, so we collaborated with each other and other teams throughout the day to figure out what's wrong and how to fix it. I'm listening to them chat remotely as we speak - so far I've been working on it 9 hours straight.

This service is used by everyone - it's a business critical service with due dates on actions and escalations to managers... Imagine if the support ticketing service for your company crashed. That means a lot of people are asking what's wrong, requiring extensions, etc. I've been answering to managers and seniors in the business throughout the day.

The best part? We figured out why the server went down, and the reason is fantastic: someone updated the server's code without telling anyone, and all they had done was remove critical parsing code. Just took it right out, pushed, redeployed. We don't know who did it or who even has access to do that. I guess I have some detective work cut out for me after we've fixed everything that was broken by that.

I miss coding already.

When you raise a ticket with your support team that your prod server is currently down and they mark it as a medium request, like dude... seriously?! Get it sorted ASAP paleaaaaase

Hello, devs! I'm an intern at a mobile games company. I used to work with the game development there, but today I started my work in the support/tools team. Am so glad I can use Linux and ruby there *-*

At a previous job I had, there was a bug in the payment code, we did not know anything was wrong until the customer support team began receiving some crazy emails stating that our company emptied their bank account. Then we investigated further and thousands of customers had their banks emptied. So the payment team went big hunting, found the problem to eliminate further chaos.

Unfortunately the person responsible for this huge screw up was not fired immediately, but did resign soon there after.

The longer I work on front-end the more controversial my opinions become:

- Styling a button with display:flex is dumb.
- The DOM is not hard, unlike what the React team wants to have you believe.
- Specifying a <form> action matters, even if it's empty
- ES5 was the real JS revolution, ES6 mostly sugar-coated marketing
- Disciplined BEM (S)CSS is simple and flexible enough for most needs (vs CSS-in-JS, CSS modules)
- If editor support for Jsdoc were as advanced as Typescript, you wouldn't need the latter.
- There are cases where using floats and inline-block displays is better than the flex CSS box model

So i started an (8 month) internship in January. Team of 4 (2 senior/mid level devs + boss) plus 6 or so other people in our other office overseas. Everything was going really well IMHO. Boss's feedback for halfway through the internship was good too.

First 4/5 months were great: loved the team, got feedback and help when i needed it, wasn't stuck doing support too much, etc.

This all changed when both the devs moved to our other office. My boss works from home a lot and has frequent meetings, so i hardly see him. I have a 1 hour window first thing in the morning if i need help from the devs overseas. After that im on my own.

If i get stuck, even on something very small that a more senior dev could explain in 2 minutes, I'm stuck either unable to work or figuring it out (wasting hours of time) for the rest of the day.

On top of this, since I'm the only one around in our office, im stuck on support every week which takes hours of my time usually. Last week support ate up most of my week, which put me way behind schedule on my other work. (That was an unusually busy week of support.)

Feeling incredibly frustrated right now, just wanted to get this off my chest.

Worst mistake I have made is accidentally wiping a database table by messing up a SQL script. This was caught after it had been deployed to around 30 customer sites, most of which had no technical staff on site, and we didn't have remote access to. I bought our support team cookies for fixing that one.

When the support team flirts with you so maybe you will forget about the issue (that your website has 30 minutes downtimes everyday). 🤭

Took a day off and came back to find my team and I were moved from frontend to backend (which I always wanted to be).

Manager says we get to learn Java, Mongodb and even Hadoop.

I am so so excited.

But the only little hold back is, there is limited support for Java in sublime text and I should instead use eclipse. I had dozens of shortcuts customised with all those beautiful themes in sublime, but eclipse takes the fun out of coding(no offense to eclipse lovers).

We are moving from Oracle 10g to SQL Server 2019 because Oracle doesn't want to provide support to our legacy 10g database.

It doesn't much sense well anyways god bless us during data migration.

Oh one last thing, fuck business analyst team.

The customer support team in my company just put a shit description about the issues and expect the devs to solve it. The screenshot is in a German language that is officially said to be not used in the company yet it is still used. The zendesk has no images or context. Do these customer support think we are magicians?

In my firm we've got a shadow IT team where I'm part of. Sometimes we need to call the "IT support team" who are lacking the knowledge of common IT sense. Some weeks ago I called them up to extend our ip range since we've got no rights to do it ourselve. They replied with: please disconnect the cable and reconnect it. (Bear in mind our lease time was 24h)

Some other guy called me up to check my pc for viruses... he was looking for the task manager so I pushed ctrl shift esc and he asked me wondering HOW did you do this? He even didn't know things like %appdata%. I had a talk with him and gave him as much tips as I could.

The poor fella

Thanks for reading my nonsense post

Realized I could of prevented an entire day of our team dealing with a prod issue that could've been quickly resolved if I had noticed the Support guy actually restarted the wrong server...

Prod Issue + Friday == BAD... My brain has already logged off as of this morning...

attention to details == 0

Assuming someone else will fix it/do things correctly == 100

Okay, where do I even fucking start.

Today, my account been hacked by some prick because i wouldn't send him fucking nudes. I quickly emailed discord and they keep sending me automated emails. I got so fucking pissed and then they emailed me "how did they get your info?" BITCH HOW AM I SUPPOSED TO FUCKING KNOW? THATS WHY ITS CALLED HACKING IDIOT!

I sent them 5 fucking emails, no response.

Discord Support- Actually, DISCORD IN GENERAL IS A FUCKING HORRIBLE APP!

Message from discord: I am isabe*******@Gmail.com. I'm fucking pissed how your damn support team won't fucking just give my goddamn Discord account back. KEEP IN MIND I HAD A YEAR OF NITRO, A YEAR AND DISCORD CLEARLY DON'T GIVE A SHIT! YOU GUYS ARE SO FUCKING UNFAIR! LITERALLY YOU GUYS DON'T SOLVE ANY DAMN SITUATIONS WITHOUT IT TAKING MONTHS, OR YOU JUST DONT FUCKING REPLY!

We are currently refactoring our application in order to use multiple languages. The application startet 1997 and later it supported 2 fix languages. So it's one defined language or the other, this was used in uncountable places. Now a team of 6 developers has to refactor all the code of the last 20 years, where labels are used and an old translator was magically used out of nowhere..
Turns out it's a ton of work to get the software ready for really multiple language support.

Product owner: when will you have that script written and submitted to DBAs?
Me: if nobody bugs me, hopefully COB today.
Product owner: great!
*user support*
*user support*
*user support*
*user support*
*user support*
Team lead: write this other script.
Me: I just finished user support, I have another script to write first. Does yours take priority?
Team lead: yes.
Me: ok....*sigh*
*writes 2nd script*
*submits 2nd script to DBAs*
Product Owner: you done?
Me: *face palm* ......NO!

Story Time: About Priorities and Sales

So at this point I'm working tech support for a company that makes some super cool networking equipment, think big data / data centers and such.

This company had grown at a good pace but the the support team had not (thus is the way for all tech support evetually). So I get a call from a frantic sales guy:

Sales: "OMG, where are with this ticket?!?!? It's a P2 ticket!!!"

Me: "Well the ticket came in 30 minutes ago, I emailed them some questions, but just so you know I have 8 P2 tickets, and 4 P1 tickets.... so it will be a while."

Sales: "OMG! Make my customer's ticket a P1!!"

Me: "Sure."

-call ends-

-30 minutes passes-

-sales calls again-

Sales: "OMG, where are with this ticket?!?!? It's a P1 ticket!!!"

Me: "Well I haven't gotten to them yet... just so you know I have 7 P2 tickets, and 5 P1 tickets.... "

Sales "ARGH!"

ʅ（´◔౪◔）ʃ

Killing people is bad. But, there should be a law to allow killing people who don't write proper unit tests for their code. And also those "team leaders" who approve and merge code without unit tests.

Little backstory. Starts with a question.

What is the most critical part of a quoting tool (tool for resellers to set discounts and margins and create quotations)? The calculations, right?
If one formula is incorrect in one use case, people lose real money. This is the component which the user should be able to trust 100%. Right?

Okay. So this team was supposed to create a calculation engine to support all these calculations. The development was done, and the system was given to the QA team. For the last two months, the QA team finds bugs and assigns those to the development team and the development team fix those and assigns it back to the QA team. But then the QA team realizes that something else has been broken, a different calculation.

Upon investigation, today, I found out that the developers did not write a single unit test for the entire engine. There are at least 2000 different test cases involving the formulas and the QA team was doing all of that manually.

Now, Our continuous integration tool mandates coverage of 75%. What the developer did was to write a dummy test case, so that the entire code was covered.

I really really really really really think that developers should write unit tests, and proper unit tests, for each of the code lines (or, “logical blocks of code”) they write.

So i work in support (do dev stuff in my own time). Spent 3 months seconded to another team supporting in project clients.

First issue i had in that team was a client with serious data issues which took about 30 hours +/- to diagnose and write some scripts to resolve.

After they went live and got handed over to support they had the same issue again but instead of support picking it up they sat on it till i came back on Monday.

Ive spent about another 10 hours or so picking through audit logs. I get all the shit no one else can either be bothered or capable of doing and to top it off i didnt get the promotion i was going for because i hadnt closed enough tickets, because they keep giving me all the shit to fix for everybody else

Me: API support team, 3% of our requests to your API during a load test are getting ECONNTIMEDOUT errors. Can you check why is that?

API supp: Please check connectivity to our API

....
I don't know how it makes me feel, but it is not a good feeling.

Making a ticket support system using wordpress for a uni group project. I go away for a week and team tells me they have done loads of work.

so I take a look at out github to find that they haven't used a single wordpress function and have just written there own php application with their own tables and db class, and now they don't know why things aren't working.

I'm going to need several litres of coffee to get through this

Customer: The quality of the software you’re delivering is going down
Me: That’s because we’re developers, support, and spend all day on meetings without mentioning that deadlines are defined by you, not the technical team
Project Manager: I have added more members to the team so you can deliver faster
Me: That’s just slowing us down because this inherited code is shit, there’s no documentation and we’re always in a rush, without time for a proper ramp up
Customer: *throws money to our faces* I’ll remove two weeks to this delivery so we can test it better
Me: …

:/

I've been working for a contractor company for the last half year, when I first started I was on a development team, happy and making progress, since I'm still a student I get perfomance reviews each month and I aced them all during my time at the development team.

Last month I was transfer to a supposed development team which turned out to be a support team, I use to write more code in two days with the other team than in all my time here. On my last performance I got an awful grade and I feel like I'm stuck here.

Development: we need Nginx installed on *insert server list*
Me: ok, let me get in tough with the platform team.
Platform team: This should be installed in the userspace, Unix teams don't support this.

And here I am, trying to get a reverse proxy running on servers on which I do not have sudo rights.
Since it doesn't work, it's my fault, both sides block the door.
I installed it locally on a virtual machine, but the compiled or installed code doesn't work once copied.
The joy of being an "application engineer". This job title means nothing!

Oh man, stands out first in my memory. Was going ok until my original boss got transferred in to another department... The first replacement was one of our HR managers 🤔

The person she then made as similar to a team lead had issues with me when I had just a bit of a different perspective about a problem to solve - I soon found myself in technical support. Go figure...

I'll never forget what one of the directors said to me a little while after they shifted me:

"Not everyone can do what they want to do if they are not good at it..." I look back on that heart breaking moment and say with pride: FUCK, YOU.

Our Support Team is currently processing your inquiry. We'll contact you within 1 business day.

23 hours later:
Is it still not working, or the problem was fixed by itself?

Not a true dev rant but still thought I'd share:
Systems team installed new software product I've been asked to setup and test. Within 15 minutes of getting into the software I've already had to open two support tickets with the vendor. Fast forward two hours and I'm putting in a third support ticket. SMH.

Definitely landing the first real gig.

I've been writing software since I was 12 (full disclosure: early code consisted of C=64 BASIC). I learned C in high school. Contributed to a MUD in my 20's. But I never got a CS degree and didn't really understand how hiring works, so I limped along doing technical support for years. Years turned into decades.

About 2 years ago, I became an embedded support person inside a development team. I got to show off my skills, and the year effectively became a live interview. Last October I finally got the title.

On the positive side, by taking the long way around I missed out on some of the insanity of the software world in the 90s/00s.

Job review time,
(just a random pick from the a list).
---
"Engineering Lead"
Translation: "Chief Calculator Officer"

"Anyone can design or spec a product, get it manufactured overseas and get it to market. But will it be good? Will people buy it?"
Translation: "We're looking for a miracle"

"Take on a top notch team that is going places in Electronics, R&D and advanced product development."
Translation: "Professional Excel engineer wanted"

"This company is a little-known success story that has been operating for over X years, making mission-critical electronic equipment for use by consumers, professionals, government and industry."
Translation: "Design weapons and tamagotchis."

"Working as part of the Senior Leadership team, you will have charge of the I.P. engine and product development team spinning up new ideas and throwing them out the door."
Translation: "You're success is our success. Your failure is your failure."

"The Role
- Generate New Ideas
- Push for new products
- Drive manufacturing
- Manage a cross disciplinary team that includes Electronics, Software and Mechanical
- Project Manage new projects to completion
- Interact with marketing and sales to drive results"
Translation: "We've never hired one person to be a whole team before but we think it will work."

"On your first day, we expect:
- Strong Leadership experience and skills
- Solid Engineering Fundamentals
- Experience taking new and existing products to market
- Experience with manufacturing high-tech, mission critical equipment
- Commercial Acumen
- Bachelors in Electrical or Electronic Engineering"
Translation: "We expect you know where to hide the drugs already."

"Nice to have:
- Experience with Defense or Medical Systems
- R&D background
- MBA, B. Commerce or similar"
Translation: "By clicking on this job ad your background check is already under way."

"In return:
- A loyal and oustanding team will be there to support you
- Extremely knowledgeable experts to guide you
- Incredibly smart founders to mentor you
- The opportunity to work on a real product
- Extremely generous salary package"
Translation: "Our last dev has removed the Warrant Canary. Can you pleeease put it back?!"

There are no meetings at the company I work for. GASP!!!
Well...we have one, now and again, but it is just an opportunity for the boss to update the support team with changes to the product and we (i.e. the software engineers) come for the free pizza. GASP!!! I would prefer that we have technical meetings, but it falls on deaf ears.

While addressing a Senior Dev's (SD) query from another team.

SD: why is this field mandatory? Can't it be just optional? Any other work around?
Me: Is your code changes already pushed in Devo? In that case, we provide a value which will work since you are not concerned about it.
SD: Yes. It's pushed till production. And, I want to test changes in Prod.
Me: (shared some codes) and explained that this feature for testing is only available in Devo.
SD: I know that. (Shared me a ticket) I want this field to be optional. That's it.
Me: (read the entire ticket. Didn't find anything related their) Told him, I will discuss with team. And meanwhile, for Devo, you can use this value.

Next morning, I accidentally came over some other ticket raised by him only which had the correct doubts regarding request to support this field in production
Now, I don't know why did he share a wrong ticket with me.
And, how will it even help him if that field was even optional.
THAT JUST WONT WORK IN PRODUCTION.

I will discuss with my team and see what can happen.

*Email chain forwarded by support team to our dev team*
Hi,
Please assist our customer. He is unable to reset his password!

*Went through the emails turned out that customer is asking for password reset request for legacy website for which we don't work at all*

Scrum master sending another reply to look into the matter on High priority.

We again double checked for the customer but he is not registered on the new website.

Apparently, both scrum master and support team and entire company is aware that our team is not working for legacy website.
But No one reads the email properly and keep forwarding to dev team disturbing the entire team.

Some times things like this are done by product manager and her associate, but they keep replying to each other on unnecessary things till they come to conclusion and scrum master try hard to keep up with them with his own agile disciplines.

OpenSSH has announced plans to drop support for it's SHA-1 authentication method.

According to the report of ZDNet : The OpenSSH team currently considered SHA-1 hashing algorithm insecure (broken in real-world attack in February 2017 when Google cryptographers disclosed SHAttered attack which could make two different files appear as they had the same SHA-1 file signature). The OpenSSH project will be disabling the 'ssh-rsa' (which uses SHA-1) mode by default in a future release, they also plan to enable the 'UpdateHostKeys' feature by default which allow servers to automatically migrate from the old 'ssh-rsa' mode to better authentication algorithms.

DB team: We will have someone reach out to you and set up a call for your database support request.

Me: *this will suck...some dude with a super strong accent, audio that sounds like crap on a 56k modem, and horns beeping in the background*

DB team: The support engineer is actually from your same area.

Me: Nice! *maybe an American*

DB engineer: "uh yes ello dish is ramajadeshava and I will be supporting each and every request"

Me: *fuck...but at least there's no horns in the background*

How can you be expected to develop software and monitor it whilst providing customer support. How about recruit. (2 man team)

Spends 9 months on the side developing a library for analysis of a specific programming language. No help, entirely my own work. There's various tools built upon this library. Incorporates project management, an effective build system capable of parallel and distributed builds, a packaging system...

Beta release the library. Wait four months. Ask the community for who's been using it so I can get feedback and other comments. Majority of the comments follow a specific pattern.

"You don't support X, how dare you!?"

One, this is free software, pay me if you want specific things.
Two, I'm the only developer of a project usually undertaken by a small team.
Three, yes it does you fucking invalid... Every fucking time someone claims it doesn't support some feature, it's something I've already written and validated. I swear to fucking God users can't find something themselves and instead of checking the Wiki or asking for help, they blindly assume they can't make mistakes and it must be my defect.

A dedicated team has built an "infrastructure" for creating UI for c++ developers in the company. What looks like a poor attempt at recreating what Microsoft did with XAML at first glance, it actually is a horrible exercise in force feeding people the stinking pile of shit that their code is.
The idea is to make it easy to create UI for developers who aren't used to front end development. They should just need to declare the layout. Very noble.
But.
If you want to do anything more than show a checkbox or a radio button, if you dare to define relationships between the UI controls or worse, if you get ambitious with creating a simple UI that uses a lot of similar controls and similar relationships with dynamic content... be prepared to eat your own barf from eating too much of their shit.

Not only do you now need to write front end code (including JS among others), you need to do it with limited or poor support and you have to make sure that it sits well with the house of moist, crumbly cards the team proudly created. Or resort to some very stupid and performance costing "bypasses" that further cripple your application code. Usually you have to do both of these things.
To think that scores of other teams have welcomed this amazing enhancement with full support without any resistance. It's sickening.

I waste too much of energy (and good jokes!) with these people.

I really hate all kinds of tattle that sweeps the hallways of corporations, the gossip behind one's back, BUT this colleague of mine starts pissing me off. Recently joined that team where he should support us getting the Agile thing going. And he can go on for hours of how it should go and how flawlessly it worked in his previous company - all that needless meta talk - so much that a team member jokingly even said: yeah, shut up asshole. But he is all talk. When the name of a library was dropped his experience in using it went to upstream patches. His Linux experience lets us speechless. He is so convincing, I'm even doubting my accusations. Yet his only contribution in code wouldn't show and other team member wasted hours upon hours to recompile plugins to show that shit. Man, just leave us alone watching your youtube live-streams so we can get the shit done.

Fuck you, you fucking fucks!

Brilliant idea #23 to deliver more features than can happen without a time machine.

Let's take the team, assume minimal support is required for the brand new thing you just built, split it into four teams with two of them run by Sr Devs who've never seen your app and work on four things in silos. That way, you'll deliver faster!

How did you even get you job?! You want to fucking wreck the team we worked so hard to build, convince the hot shots to leave, AND destroy the app the company is counting on because you're an incompetent fuck-tard!

Hey, fine! But you'll do it without me and I'll work daily to advertise what you did to the people above you that actually CARE about the fate of our company!

Recently, our COO left the company and we got a new one. He is, for some reason, a freelancer which I find very odd as a C-level employee.

Anyway, fast forward 3 months and we the scrum master (or project manager), 60% of our dev team, one tech guy responsible for installations and our intern IT support department all got fired.

Now they gave me the decision for a raise, extra training (that they pay) but I have to find/figure out or an e-bike. Does anyone have some advice?

I work on an webapp that should manage a huge ton of data, and some page needs to display a big part of them.

On this page, we had some checkboxes lists to display, so even more data. One of them wasn't behaving correctly tho, so we ask the support was could be the problem.

Answer : It might have too much data to display.

No shit Sherlock.

Answer : Please provide us a lighter version of it.

Ok, I'm gonna do a lighter version with a very few data so you can test a situation we will never encounter. Thanks !

So 90% of the Tech Support team is off today. So I decided to jump in to help the guys out:

Me: *solves issue
(one less ticket to solve)
Reporter: "thank you for your help!"
(re-opens the ticket)
Me: *recloses the ticket
Reporter: "thanks again"
(Reopens ticket)
Me: smashes head into desk

How am I supposed to get tickets solved when most of the open tickets are "thank you's"!

If I weren't a dev I'd be doing IT support.

Back in 2018 when I was doing level 1 support as part of an internal IT call center, I applied for two jobs elsewhere in the same company, one doing level 2 support and the other in a different department doing cloud infrastructure engineering or whatever they're calling it now. I almost took the support job because the cloud job was really dragging their feet with my final interview with my boss-to-be.

I probably should have taken that as a sign of things to come, since it ended up being such a pain to work for him until our team got moved under a new manager.

The support team starts pressuring me for an answer and I eventually fire off an email to the cloud guys saying, "I already have a job offer and I can't delay any longer. If I can't be interviewed soon then I will have to withdraw my application."

Got my interview the next day, and he made the offer the same day. Turned out to be a very good choice in the long run, but man were the first couple years full of massive frustrations.

Finally after almost two years they changed me to another team. Now they have me solving customer support issues 🥲

Yesterday I was invited to rackspace's offices in San Antonio.

Their people are so nice and they're full of great culture. That's truely a fanatical support those guys offer, also their IT security team is so reliable, they take their work really serious and I mean REALLY serious, I'd love to work at rackspace some day.

Best place ever.

Hi Team,

Can't we avoid 24/7 shift and on-call support while working as a system administrator???

I need peace of mind and my health goes for toss

!rant I'm lucky to work with 2 of the best back-enders in my career. We were royally pushed/screwed over today due to PM's last minute demands for a phone app that they were demoing to 1000's at a conference. Guess what, certain elements broke. But the guys jumped in to get the API fixed. It's a bit much being the only phone dev on the team but with such strong backend support, it makes it a pleasure to come into work. You know who you guys are. Thank you. Remember a little support makes all the difference in the workplace.

So some big customers are getting problems for a given software project. The relevant dev team, customer support and I, part of another division of QA, need support from a specific QA team. We work for a multinational company employing above a thousand of people around the world.

None of the members are giving signs of life. Nobody from any QA team answers my emails, slack messages or anything. Management does not seem to care either. Did they suddenly die without my knowledge? I am just trying to do my job and find solutions to problems.

I am an inch close to giving no fucks and start playing video games. lol

The first company I worked for had a policy to not ship any release, service pack or hot fix as long as there were still open bugs with the severity "critical" or "blocker". They wanted to ship a service pack nonetheless, but without violating the rule and thus keeping their KPI unharmed. So the support guys got in touch with developers and asked them to lower the severity of certain "critical" bugs. They said we by all means need to write into the comments that the severity of those bugs has to be reset after the service pack was shipped, so that those important bugs would not be left behind.

- Support team violates the rules set up by themselves.
- Developers had the actual work of doing so (and the blame to catch).
- The Support team's KPI just remained unharmed.

Part of one of the workarounds for Dirty COW is to disable ptrace.

ptrace is generally needed by debuggers.

I am team lead for L2 support at a company which makes a debugger.

RedHat are now shipping this workaround.

*ducks for cover*

FUCK YOU MyThemeShop FUCK YOU with your shitty licensing solution. I'm just trying to develop a fucking wordpress site on my own fucking local computer. Why TF will you not allow me to fucking sign into my own account. all it fucking does is infinitely load and it does not do fucking anything. you advertise 24/7 support but it takes your fucking bitch ass support team over 10 hours to reply to my dead fucking simple email. ALSO why the fuck can I not change what domain my theme goes to from the online panel. I'm trying to fucking use ngrok and now i cant because it is by domain and not by site. FUCK YOU AND YOUR LAME ASS FUCKING COMPANY GIVE ME MY FUCKING MONEY BACK RIGHT NOW YOU FUCKING BITCH.

the previous team didnt bother to document, upgrade, improve or anything to at least ease out the support and development process.

i guess i cant blame them, the bureaucracy here is ridiculous. a simple and tiny out of the box stuff is questioned not entertained.

wtf.

A peer told me today that if I wanted to get better at my job as architect, I needed to focus on building things so they could be handed off to another team when they got too big for my team to support.

He seemed to take exception to my assertion that we DESIGN things on PURPOSE to not need to do that.

I guess I need more training.

One of my seniors is leaving the team. Honestly, I did not talk about personal stuff with him but during this lockdown, he was the only one whom I talked to this much. My most projects are with him, so in the team I kind of only know him. And now he is leaving, I feel so heavy.

I was anyway feeling no interest in my work, and now this, I really don't want to work at all. I don't want to be in this team, really without his guidance I can't do good. And this reminds me now I don't have anyone in the team to guide me. It's the same feeling as you get old and now no one to support you and you need to support yourself and slowly others. It's frightening.

On a good note, I hope things will turn out to be good for him, he's a nice person after all :) Everyone respected him, and he was trusted so much.

- Am a junior dev in an awesome team & exciting project after my apprenticeship and while having just started my part time studies
- Have restructure in company so I land in an other value stream
- Get laid off by new value stream 6 months later (now) because they have a serious budget cut
- Take time to come to terms with situation. I could finally work more on my side projects or focus a bit more on my studies. Hey actually I will have 5 months time to look for something while being paid by the company and they help me brush up my CV. Pretty neat!
- Now my former boss wants me back because of my experience in the project, but only as a production support and not as dev (because budget and they're bleeding with tickets)

Not sure if I should take the offer as it feels safe to have an income and the team is cool. However, it feels a bit like a degradation as prod support sucks in that project and I'd like to code (which wouldn't be possible then).
And as this is still my first company I'm working in, it would make sense to look for something else...

Grrr need to sleep about it... Decision-making isn't exactly my strength.

I hate it when I want to implement a 3rd party API and their docs have no hint at how to create a test account.. Why do they make me call their sales team / bother their support for that?

So the people in charge of staff allocation came into our room the other day and straight up stole most of the front line support team for iOS. The team now has one member, and the manager of the team found out about it 15 minutes before it happened. This was done to fill requirements on other projects that they are struggling to get staff for.
Meanwhile I've been sitting here for months wanting to get out of this project and they cant find anything else for me. All because I wont travel 4 days a week...

Just spent two hours pulling my hair trying to get a PHP library made by another team to work. Turns out they dropped support for PHP < 7.0 WITHOUT updating the docs! The commit messages weren't any help either.

Note to self: Next time remember to clean build when CMake is throwing an error, before you start whining to the library support team.

Code is poetry. Customer support is rap battle

You caps locking, hell knows what trying to compensate, little arrogant person who volunteers in Wordpress plugin review team, - learn some manners how to communicate with fellow human beings.

If you don't have patience for help - quit what you are doing and spend the rest of your life not dealing with people.

At least be professional enough to have email signature, and not look like some teenager wrote us back in a bus stop.

I hope your emails gave you confidence to keep such manners in real life and someone punches you in the face this Friday.

When you end up running support queries and QA as a developer because the client's on site support team blame the provider instead of their half-assed user configuration job. #IHopeYouGetFiredAssholes

Fuckin damn it Google! I setup a transparent proxy and for some fucking reason Google home doesn't like that at all. I think I have a fix but it's a real fucking pain in the ass. I call your support people who I specifically tell that I'm running a fucking proxy and they tell me that I need to talk to their Google WiFi team. It has nothing Todo with my fucking wifi bitch. Its your price of shit price of crap hardware that doesn't like fucking proxies.

I'll update everyone what the fix is when I find it.

Btw, this is a HTTPS transparent proxy and HTTP transparent proxy running on my pFSense firewall box.

My manager, while apparently trying to blast us over taking too much time to understand a product (that no one in the team knows about completely):

I don't understand why you guys don't understand the severity of it. How will you support the product if you don't even know it? There's no comments or anything also, just code! You guys should be able to grasp it!

I'm sorry, what now?

(The part about no comments is true, by the way)

Quietish team member sits quietly and creates the mother of all APIs, doesn't say much about it, doesn't document what he's done, falls out with the boss, leaves with 2 weeks to go before a beta release.

Already overworked dev/backend support team are plunged into manic bug fixing/business rule implementing/call standardising/chaos.

This is not how one devs.

Not one bit.

"Hi, I was wondering if we have a way to <do a standard thing that we have support for, and has already been done in their project>"

Also, of course, let's CC every team lead and manager we can find so they all think it's something dire and we can end up in tons of meetings about it. Great.

I'm currently the only dev that works with a client's dev team. That's not really how we usually work, usually it's a whole team of ours.

Three aspects why this sucks:

1) the client's dev team is made up of juniors and junior to intermediate devs. All of them are new to scrum. I therefore have to constantly support (dev & agile workflow), check all the PRs and have to think of everything in Refinement meetings.

2) the client's based in another timezone and the PO is super busy because we're the only agile team in their company. Therefore this is going to be the third Friday in a row where I have meetings until 6pm.

3) I also have a specific time frame I have to start working for my company, so I constantly work extra hours due to the time difference.

I'm just tired.

Why don't we have a social network like devrant but better and stronger?
If we form a team, and we get support, we can build this!

IT team

Thought about startup.. Strange but literally saying no single coin had in my pocket.. Still have love for startup.. But u know what no project no idea no team.. Still struggling for startup.. Fortunately few days back got proposal of govt project.. One min game literally coin replaced his face.. But after some days grant procedure issue pending sucks.. Still have love for startup.. Suddenly got a thought can I do it after grant but I know I have devRant support.. So still continue to love for startup ;-)
Just few days are remaining and waiting for it..

Question for leads...
Have you found that it's possible to have a balanced leadership style instead of ruling with an iron fist?

Let me explain what I mean.

There's always going to be room for improvement, there's going to be at least the occasional issue that happens, etc.
As a lead, your job is to not have issues happen and to have the team work effectively.

Now, for me, my goal was to have a balanced style in the sense that if there's a small issue or small room for improvement, but the team is already stressed, I take the heat for it if necessary and let them relax so they're not stressed and they can focus on the bigger things.
For medium improvements, I essentially put it to the vote so the team can have their say in whether they agree with the proposal on improvement.
And so on, idea being to have a balance between "Do what I tell you" and "do whatever you want".

However, I have found that doing so does essentially nothing to improve team morale and team cohesion. Any thing that needs doing and I force them into it, any thing I don't protect them from, any thing they don't agree with will still manifest as problems in the team, a single "you have to do this" will make them complain about the leadership style being "force to implement".

Being completely hands off and essentially not a lead, just basically a support dev more or less, is not what I'm really looking for, but also isn't good for a team that does genuinely have things that need to improve (stupid errors not being caught in dev OR review, system not being fully testable because of external dependencies that are not really necessary for tests, etc).

So the only option I see there is simply ruling with an iron fist and leaning into being that hated lead that just forcea you to do things and "doesn't care about you".
I've already stepped down from this lead position because I don't want to be that guy, but if I'm looking for another position I'm curious if this is just universal or hae you guys found that it IS possible to have a "good team" where you can be adults and discuss things as a team and improve as a team?

Monday...Wasted...VDI not working and IT team still have no clue what the hell is going on..

What a sucking support system.

When the business team promotes the robot: “programmed in Arm Assembly with support for all UTF-8 Character Sets”
(Seen in the info of my high school’s robotics team)

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In order to make PRs/codebase more readable and 'arranged', I introduced common formatter in team since people were using different IDEs.
Still, there were missed PRs coming. Turned out people aren't used to formatting. So I created macros for different IDEs, to format on save, when keypress 'cmd+s' happens.. Found out this is common practice in many places.

Still, PRs are coming messed up...

Turned out people don't use 'cmd + s' at all... they use IDEs' auto-save support.

Now I'm out of ideas... Any help?

Every dev team has this chatterbox guy, who works as a support, does sometimes whole work in a hour, watches anime for following 7 hours and wants to fix the whole world with JQuery. Still can't imagine working and hanging out without him.

Who doesn't love customer support?

So anyway, I'm the point-of-contact at our company for a specific tool we use, sold by an external vendor, whose yearly licenses cost five-digits per user. I've been the point of contact for around three years now, and most of the time it's people way more senior than me asking for help with [specific edge case] and I send them on their way with the solution. Sometimes that isn't the case though, and I need to send an email off to [vendor]'s support team.

Good support is lovely. Our go-to guy on their support team was great. Timely responses, thorough, and always willing to dig to the bottom of the case. Sometimes it's us being stupid and not knowing what the [obscure feature] toggle does, sometimes it's just a mis-match between what we're trying to do and how the tool was designed, and sometimes it's a sneaky, devious bug in their product. I still remember the pride I felt when we got an email notification for the latest release of the tool that contained a bugfix that I had gone over with their dev team on call to figure out how to reproduce.

However, just over a year ago they changed our go-to guy. It started off small. The new guy was more terse in his responses. Less attentive to the little details in the message. Gather as much information as possible first, deal with the actual problem we were having second. He'd fix the immediate problem, but more open-ended questions about best practices to avoid another mess in the future would be ignored.

But slowly it got worse. Less responsive. Entire paragraphs of context would be ignored and had to be repeated to him. More generic responses. The odd case got dropped entirely. Last time I opened a support ticket, when I asked for additional clarification I got a ChatGPT-ass response only tangentially related to the actual context of my question (you could tell it was copy-pasted because he didn't even bother to paste without formatting).

Now upper management is unhappy with [tool] and are on my ass to get them to solve all our problems with it. What does new support guy reply with to my ticket with clearly bulleted questions, written in bold to separate them for clarity from the surrounding context? A two-line, nonspecific request for information entirely unrelated to the issue at hand, to the point that me and everybody from my company in cc privately went "why the fuck would we even send that??".

These next few weeks are going to be fucking rough, dear god may this be over soon.

Finally dropped our old useless in-house legacy content editor (built by another team) today. Going through the database and ripping out all the shit that we had to keep for legacy support is the most liberating feeling I've had in weeks!

!rant

I just got the best pe of my carrier.. Got some extra cash, and new future career path goals..

sometimes it’s hard being in this industry, but when you find a great team, you’ll know by the support

🍻 happy Friday!

My first production support release is next week and its from midnight till 5am and be at work at 8:00am. If something goes wrong with any of the other developers from our team goes wrong I have to figure it out. And this image is exactly how I picture it goes, if any tickets fail. (🤘🏽 bring it on! )

I really wanted my team to know how I felt about my role in support.

TLDR, need suggestions for a small team, ALM, or at least Requirements, Issue and test case tracking.

Okay my team needs some advice.

Soo the powers at be a year ago or so decided to move our requirement tracking process, test case and issue tracking from word, excel and Visio. To an ALM.. they choice Siemens Polarion for whatever reason assuming because of team center some divisions use it..

Ohhh and by the way we’ve been all engineering shit perfectly fine with the process we had with word, excel and Visio.. it wasn’t any extra work, because we needed to make those documents regardless, and it’s far easier to write the shit in the raw format than fuck around with the Mouse and all the config fields on some web app.

ANYWAY before anyone asks or suggests a process to match the tool, here’s some back ground info. We are a team of about 10-15. Split between mech, elec, and software with more on mech or elec side.
But regardless, for each project there is only 1 engineer of each concentration working on the project. So one mech, one elec and one software per project/product. Which doesn’t seem like a lot but it works out perfectly actually. (Although that might be a surprise for the most of you)..
ANYWAY... it’s kinda self managed, we have a manger that that directs the project and what features when, during development and pre release.

The issue is we hired a guy for requirements/ Polarion secretary (DevOps) claims to be the expert.. Polarion is taking too long too slow and too much config....

We want to switch, but don’t know what to. We don’t wanna create more work for us. We do peer reviews across the entire team. I think we are Sudo agile /scrum but not structured.

I like jira but it’s not great for true requirements... we get PDFs from oems and converting to word for any ALM sucks.. we use helix QAC for Misra compliance so part of me wants to use helix ALM... Polarion does not support us unless we pay thousands for “support package” I just don’t see the value added. Especially when our “DevOps” secretary is sub par.. plus I don’t believe in DevOps.. no value added for someone who can’t engineer only sudo direct. Hell we almost wanna use our interns for requirements tracking/ record keeping. We as the engineers know what todo and have been doing shit the old way for decades without issues...

Need suggestions for small team per project.. 1softwar 1elec 1mech... but large team over all across many projects.

Sorry for the long rant.. at the bar .. kinda drunk ranting tbh but do need opinions...

Am a developer I write Python,php and java. .. I joined a telecoms company in my country which is not doing well as opposed to the other 2 telecoms. One reason is that its a government entity And always keep making bad decision which no one take responsible of. .. always good at making bad decision

My previous boss (who just left) conrned me to support a Chinese Software called mobile money full of bugs. And does not do wat they sad it could do in the FRS . . Doccumentation is mess. There a language barier with the support team. .. then there a guy who seem to have temper and looks overworked by Chinese.

I love writing code and learning new stuff
And progressing in my career
But I cant do that if am answering a call every fu*king sec. We are not appreciated as a team by both the business and CTIO even tho we are only the only two engineers in the Dept. .. its sickens me

I dont no what to do now.that my imediate boss is gone to another company . . What thing to do

This might be a highly specific mistake but, never ever uninstall the ms-office package installed on your work pc, linked to your corporate ms account. And then try to install another version from an installer you have lying around. Internal Support Team wasn't happy. 😅

few years ago... Setting up Ellucian's mobile product only to find out they left out where to put the config file (it's not in the typical App_Data directory or root of WAR file) it's in a hard coded spot on the C drive (C:\ellucianmobile\...groovy)
Below is the change request their support team put in to update the documentation...
Their documentation seems to be a bit spotty at times, almost as if they want you to have to pay their support / consultants to setup the products you bought from them

Why do they keep sending me support related email when I clearly advised them to contact helpdesk support team directly.

New job

Week 3: We might assign you to a new Java we might be creating

Week 5: So you might be working with the other team on an webapp.
That team has taken 2 weeks to decide the tech stack to use for the webapp and still hasn't decided.

Week 7: So we have only one role available right now and that's production support.

*Insert ultra rage face*

Honestly speaking, I don't understand all these homes about Java programmers not being able to C#.

I'm mainly a Java programmer and about 9 months ago, my team inherited a huge scope of applications developed in C#. I was forced to learn C# in order to support those applications and I have to say I didn't find the language that difficult...

I do IT support for a Uni.
A ticket comes in about how the site looks weird after an update.
Spend 10 minutes looking through Chrome dev view (we don't have access to backend).
Give up and assign to web team.
... Why do the people who manage the site not know anything about web development? 99% chance it's a just a quick CSS fix.

So I had some time off at work for personal problems and my boss was getting a tad annoyed, I’ve come back in today and he’s sent an email to our it support team asking them to backup the projects I’m working on every day with some software, what’s your opinion on this? Should I start looking for a new job now or wait and see🙃

A moodlecloud subdomain is sending me unsolicited emails, I have no way of contacting them, and the moodle support team is just stonewalling me.

The lack of ownership in society really sucks sometimes

Short : I'm in a situation where I fucking hate to go to office everyday because the business team thinks I'm their bitch

Long : Exactly one year ago I joined this small company, few months ago all the senior devs started working on revamping the old shitty ERP they have into new one.They put me in charge of taking care the support for a project we work before.Now fucking asshole from the BA team sit on my shoulder every day and forcing me to do anything he thinks he want.Right now I'm doing a data migration from massive excel files from client. It's in a shitty format I asked help from senior devs they said it's impossible to import this shit.But my asshole team lead also support that BA fucker.

I can't sleep everyday normally because of stress.My notice period (relieving period) is 3 months.I just feel like every end of day I wanna kill all those motherfuckers

Usually it's customer support.
We are a small team, so developers handle support, on a rotation basis though. But this is a hell lot of distraction because of the context switch. :(
Sometimes there are really disturbing tickets like how do I call this API using HTML? (*cries in spanish)

If you are a graduate/junior developer be very careful about joining a small Ltd company.

You would get better support in a bigger team and have better insight of the industry in a bigger organisation.

My confession is that I love doing OPS where I can fix an issue I caused myself and people are actually grateful for just having it working.
All other cases not so much.... But please team don't identify me and put me on support 24/7 :'(

Yesterday’s dev achievement. Created a docsify project so that the rest of the company can start documenting their shot.

Something I had implemented in my team a while back, first thing this morning I get a message from the CTO to add mermaid support for his architectural graphs for his latest project.

Tomorrow’s dev achievement, 0 lines of code will be written after 9am.

Agency people, do you offer support contracts, if so, what do charge and more importantly what do your customers get?

Working with support team to fix the issue.

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7. Senior Care with Dignity and Respect

At BONJOUR, we believe that senior care with dignity and respect is paramount. Our caregivers treat every individual with the utmost respect and ensure that they maintain their independence and quality of life. We understand that aging can come with challenges, but we believe in empowering seniors to live their lives with dignity and grace. We treat every senior as if they were our own family, ensuring that they feel valued and loved.

8. Home Care for Aging Parents

As our parents age, many of us find ourselves searching for the best way to provide care. Home care for aging parents is an excellent solution, allowing them to remain in the familiar surroundings of their home while receiving the care and support they need. At BONJOUR, we offer flexible in-home care services that include everything from personal care to medication management. We understand the emotional challenges families face, and our team is here to provide expert care with compassion and understanding.

Hire A Hacker To Recovery Lost Crypto -  OPTIMISTIC HACKER GAIUS

This a Year I became a victim of a cryptocurrency scam. I had invested $158,000my entire life savings—into a crypto platform that promised sky-high returns. When I tried to check the status of my account, I was horrified to find that it had been deleted. All attempts to contact their support team went unanswered, and that’s when the grim reality set in: I had been scammed. The loss was devastating. I came across Cyber Constable Intelligence.  OPTIMISTIC HACKER GAIUS   proved to be a lifeline when I needed it most. Their dedication and commitment to customer satisfaction are truly remarkable. They help me recover my lost Crypto with ease and gain access to Wallet If you've been a victim of a crypto scam, I strongly suggest reaching out to  OPTIMISTIC HACKER GAIUS  . They are the real deal, and their dedication to helping individuals like myself is unmatched.

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Dune Nectar Web Expert, a team of ethical hackers and cryptocurrency recovery specialists, recently facilitated the successful retrieval of my lost USDT, which a crypto exchange website had fraudulently obtained. Their years of expertise proved valuable during the recovery process in securing my lost USDT from this treacherous cryptocurrency exchange platform. The process was a bit sloppy and bumpy along the road as the platform wasn't willing to let go of the USDT in my wallet, however, after Dune Nectar Web Expert engaged them in full-force tech, it all ended with me recovering my lost USDT back. There are tons of malicious crypto exchanges on the internet ripping people off their digital assets; I will advise anyone or team trying to trade or invest in any crypto exchange platform. I recommend you to seek the help of a Dune Nectar web expert to authenticate the legitimacy of the crypto exchange platform. Consult them via:
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At Berkshire ITS Limited, located in Maidenhead, UK, we specialize in offering a wide range of IT services tailored to meet your personal or business technology needs. Whether you require computer diagnostics, expert IT consulting, managed IT services, robust cybersecurity services, or on-site IT support, our dedicated team of professionals is here to help. With years of experience in the IT industry, we ensure that your systems are always running at their best, secure, and well-supported.

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When your computer slows down or encounters issues, it can disrupt productivity and cause frustration. At Berkshire ITS Limited, we offer comprehensive computer diagnostics to identify the root causes of any technical problems you may be facing. Our expert technicians use advanced diagnostic tools to analyze your system, pinpoint any issues, and provide efficient solutions to get your devices back in optimal working condition. From software errors to hardware failures, we tackle all types of problems to ensure your systems run smoothly.

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HACKATHON TECH SOLUTIONS IS THE BEST AND TOP BITCOIN / CRYPTO RECOVERY COMPANY

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HPOW TO HIRE A HACKER TO RECOVER STOLEN BITCOIN, CONTACT FASTFUND RECOVERY.
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The arrival of a newborn is an exciting and joyous occasion, but it can also be a time of uncertainty and fatigue. At Bayla Postpartum Care, we are dedicated to providing expert support for new parents, offering trusted night nurse services in Hallandale and exceptional newborn care agency services in Miami Beach. Whether you need overnight assistance or professional care for your baby during the day, our team of experienced caregivers is here to ensure both you and your newborn thrive.

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As a trusted newborn care agency in Miami Beach, Bayla Postpartum Care is here to guide and support you through the early stages of parenthood. We provide a range of newborn care services that focus on the health, comfort, and development of your baby while also supporting you as new parents.

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How do I Recover My Stolen Cryptocurrency Without Being Scammed Again?.

The CAPTAIN WEBGENESIS recovery team is a global licensed forensic organization that can help you recover stolen bitcoin or tokens in a manner that maintains the highest level of discretion and confidentiality. The team of expert cyber-sleuths and cryptocurrency specialists has years of experience in tracking and retrieving digital assets stolen through fraudulent activities, such as phishing scams, ransomware attacks, and hacking incidents. CAPTAIN WEBGENESIS is available 24/7 to provide guidance and support, ensuring that you receive the best possible outcome.

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salutes to our two back-end developers or as I refer to them our "customer support" support team

Tekniko Global is a leading OTT app development company, specializing in creating high-performance over-the-top (OTT) streaming applications. Our team is skilled in developing custom apps that offer seamless streaming experiences, whether for video on demand, live broadcasting, or multimedia content. We focus on integrating advanced features such as adaptive streaming, user authentication, and content management to ensure your OTT platform stands out. From intuitive design to robust backend support, Tekniko Global handles every aspect of OTT app development with expertise and precision. Partner with us to build a dynamic streaming app that delivers exceptional content experiences and engages your audience effectively.

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My name is Mikael, and I am incredibly grateful to Mayermusk Recovery Company for their exceptional help in recovering my stolen Solana coins. After facing the distress of losing my assets, their dedicated team worked tirelessly to track down and restore my coins. Their professionalism and expertise made all the difference, and I couldn’t be happier with the outcome. Thank you, Mayermusk, for your outstanding support!

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At A & R PrimeCare, we understand that providing care for a loved one is both a rewarding and challenging experience. Our mission is to provide personalized, compassionate, and reliable non-medical home care services for seniors and individuals with chronic illnesses. Whether you're searching for a Benefit Navigator near me, senior resources near me, or need structured family caregiving and chronic illness home support, A & R PrimeCare is here to offer support and assistance every step of the way.

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When you’re looking for senior resources near me, A & R PrimeCare is your trusted partner in finding the right services and support in your community. We are committed to connecting families with the resources they need to care for their loved ones. From local meal delivery programs to transportation services and senior wellness programs, we can guide you in accessing valuable resources that can enhance your loved one's quality of life.

We understand that every family’s needs are unique, which is why we take the time to provide personalized assistance to help you find the best resources available in your area.

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Living with a chronic illness can be overwhelming, not only for the individual but also for their caregivers. A & R PrimeCare offers chronic illness home support to assist individuals who are dealing with conditions such as diabetes, heart disease, Parkinson’s, or any other long-term illness. Our home care services are designed to provide the support needed to manage daily activities and reduce the strain on family caregivers.

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Why Choose A & R PrimeCare?

Comprehensive Support: We offer a wide range of services, from benefit navigation to structured caregiving and chronic illness support, designed to meet the unique needs of your family.

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Personalized Plans: We understand that no two families are the same, which is why we create customized care plans that are tailored to the specific needs of each individual.

Local Expertise: As a locally owned business in Indianapolis, we have in-depth knowledge of the community and resources available to families throughout Indiana.

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At DNA-Me Mobile Labs, we offer a wide range of DNA testing services, including court admissible DNA tests, certified DNA testing, paternity tests, and immigration DNA testing. Whether you're dealing with legal matters such as child support or need reliable results for immigration purposes, we’re here to help with fast, confidential, and professional services.

Located in Atlanta, GA, we provide mobile DNA testing that comes directly to you, eliminating the need to travel to a clinic. Our commitment to accuracy, confidentiality, and convenience makes us the go-to choice for DNA testing for child support, immigration DNA testing, and more. Let’s dive into how DNA-Me Mobile Labs can help you get the answers you need.

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When it comes to legal matters, accuracy and reliability are essential. At DNA-Me Mobile Labs, we specialize in providing court admissible DNA tests that are crucial for legal cases such as child custody, child support, and inheritance disputes. Our team follows a strict chain of custody protocol to ensure the integrity of the samples, making sure that the results are legally valid and can be presented in court.

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DNA testing for child support cases is an essential service provided by DNA-Me Mobile Labs. If you need a reliable and accurate paternity test to establish child support obligations, we offer affordable and efficient solutions that meet all legal requirements. Whether you’re a parent seeking clarity or a legal professional involved in a child support case, our team is here to help.

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Paternity Test Near Me
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Our mobile lab team will come directly to your location to collect DNA samples, making the process as easy and convenient as possible. We understand how important it is to get answers, which is why we provide quick turnaround times and accurate results.