Well that was a fun call I just had.

Owner of the company I freelance for: Hey I forgot to tell you something.

Me: What?

Owner: I bought you a plane ticket to fly to Puerto Rico. You're heading out in a month.

Me: What?! Why????

Owner: To set up cryptocurency mining rigs.

Me: Just because I know a bit about mining doesn't make me an expert.

Owner: We have $80k in our pocket in investments from outside parties, with another $20-30k on the way. You get 20% of the coins mined for as long as you manage it.

Me: So we're gonna set up several rigs, utilizing a b250 motherboard, g4400 CPU, 8GB of RAM and 10 GPUs each. We'll have AMD rigs for monero and Nvidia rigs for Ethereum and others. We'll use awesome miner for profitability switching on the fly. Each machine is probably going to be $5k each, possibly $4k with bulk discounts. We'll need at least 1500W per rig for power, 2000W to be safe, so we need to make sure we have ample power delivery to the mining warehouse.

Owner: I thought you weren't an expert?

Me: I'm not, but when there's money involved my motivation to Google goes into overdrive.

Its Friday, you all know what that means! ... Its results day for practiseSafeHex's most incompetent co-worker!!!

*audience: wwwwwwooooooooo!!!!*

We've had a bewildering array of candidates, lets remind ourselves:

- a psychopath that genuinely scared me a little
- a CEO I would take pleasure seeing in pain
- a pothead who mistook me for his drug dealer
- an unbelievable idiot
- an arrogant idiot obsessed with strings

Tough competition, but there can be only one ... *drum roll* ... the winner is ... none of them!

*audience: GASP!*
*audience member: what?*
*audience member: no way!*
*audience member: your fucking kidding me!*

Sir calm down! this is a day time show, no need for that ... let me explain, there is a winner ... but we've kept him till last and for a good reason

*audience: ooooohhhhh*

You see our final contestant and ultimate winner of this series is our good old friend "C", taking the letters of each of our previous contestants, that spells TRAGIC which is the only word to explain C.

*audience: laughs*

Oh I assure you its no laughing matter. C was with us for 6 whole months ... 6 excruciatingly painful months.

Backstory:

We needed someone with frontend, backend and experience with IoT devices, or raspberry PI's. We didn't think we'd get it all, but in walked an interviewee with web development experience, a tiny bit of Angular and his masters project was building a robot device that would change LED's depending on your facial expressions. PERFECT!!!

... oh to have a time machine

Working with C:

- He never actually did the tutorials I first set him on for Node.js and Angular 2+ because they were "too boring". I didn't find this out until some time later.

- The first project I had him work on was a small dashboard and backend, but he decided to use Angular 1 and a different database than what we were using because "for me, these are easier".

- He called that project done without testing / deploying it in the cloud, despite that being part of the ticket, because he didn't know how. Rather than tell or ask anyone ... he just didn't do it and moved on.

- As part of his first tech review I had to explain to him why he should be using if / else, rather than just if's.

- Despite his past experience building server applications and dashboards (4 years!), he never heard of a websocket, and it took a considerable amount of time to explain.

- When he used a node module to open a server socket, he sat staring at me like a deer caught in headlights completely unaware of how to use / test it was working. I again had to explain it and ultimately test it for him with a command line client.

- He didn't understand the need to leave logging inside an application to report errors. Because he used to ... I shit you not ... drive to his customers, plug into their server and debug their application using a debugger.

... props for using a debugger, but fuck me.

- Once, after an entire 2 days of tapping me on the shoulder every 15 mins for questions / issues, I had to stop and ask:

Me: "Have you googled it?"
C: "... eh, no"
Me: "can I ask why?"
C: "well, for me, I only google for something I don't know"
Me: "... well do you know what this error message means?"
C: "ah good point, i'll try this time"

... maybe he was A's stoner buddy?

- He burned through our free cloud usage allowance for a month, after 1 day, meaning he couldn't test anything else under his account. He left an application running, broadcasting a lot of data. Turns out the on / off button on the dashboard only worked for "on". He had been killing his terminal locally and didn't know how to "ctrl + c a cloud app" ... so left it running. His intention was to restart the app every time you are done using it ... but forgot.

- His issue with the previous one ... not any of his countless mistakes, not the lack of even trying to make the button work, no, no, not for C. C's issue is the cloud is "shit" for giving us such little allowances. (for the record in a month I had never used more than 5%).

- I had to explain environment variables and why they are necessary for passwords and tokens etc. He didn't know it wasn't ok to commit these into GitHub.

- At his project meetups with partners I had to repeatedly ask him to stop googling gifs and pay attention to the talks.

- He complained that we don't have 3 hour lunch breaks like his last place.

- He once copied and pasted the same function 450 times into a file as a load test ... are loops too mainstream nowadays?

You see C is our winner, because after 6 painful months (companies internal process / requirements) he actually achieved nothing. I really mean that, nothing. Every thing was so broken, so insecure / wide open, built without any kind of common sense or standards I had to delete it all and start again ... it took me 2 weeks.

I hope you've all enjoyed this series and will join me in praying for the return of my sanity ... I do miss it a lot.

Yours truly,
practiseSafeHex

If Operating Systems Ran The Airlines

UNIX Airways
Everyone brings one piece of the plane along when they come to the airport. They all go out on the runway and put the plane together piece by piece, arguing non-stop about what kind of plane they are supposed to be building.

Air DOS

Everybody pushes the airplane until it glides, then they jump on and let the plane coast until it hits the ground again. Then they push again, jump on again, and so on ...

Mac Airlines

All the stewards, captains, baggage handlers, and ticket agents look and act exactly the same. Every time you ask questions about details, you are gently but firmly told that you don't need to know, don't want to know, and everything will be done for you without your ever having to know, so just shut up.

Windows Air

The terminal is pretty and colorful, with friendly stewards, easy baggage check and boarding, and a smooth take-off. After about 10 minutes in the air, the plane explodes with no warning whatsoever.

Windows NT Air

Just like Windows Air, but costs more, uses much bigger planes, and takes out all the other aircraft within a 40-mile radius when it explodes.

Linux Air

Disgruntled employees of all the other OS airlines decide to start their own airline. They build the planes, ticket counters, and pave the runways themselves. They charge a small fee to cover the cost of printing the ticket, but you can also download and print the ticket yourself. When you board the plane, you are given a seat, four bolts, a wrench and a copy of the Seat-HOWTO.html. Once settled, the fully adjustable seat is very comfortable, the plane leaves and arrives on time without a single problem, the in-flight meal is wonderful. You try to tell customers of the other airlines about the great trip, but all they can say is, "You had to do what with the seat?"

A wild Darwin Award nominee appears.

Background: Admins report that a legacy nightly update process isn't working. Ticket actually states problem is obviously in "the codes."

Scene: Meeting with about 20 people to triage the issue (blamestorming)

"Senior" Admin: "update process not working, the file is not present"
Moi: "which file?"
SAdmin: "file that is in ticket, EPN-1003"
Moi: "..." *grumbles, plans murder, opens ticket*
...
Moi: "The config dotfile is missing?"
SAdmin: "Yes, file no there. Can you fix?"
Moi: "Engineers don't have access to the production system. Please share your screen"
SAdmin: "ok"
*time passes, screen appears*
Moi: "ls the configuration dir"
SAdmin: *fails in bash* > ls

*computer prints*
> ls
_.legacyjobrc

Moi: *sees issues, blood pressure rises* "Please run list all long"
SAdmin: *fails in bash, again* > ls ?
Moi: *shakes* "ls -la"
SAdmin: *shonorable mention* > ls -la

*computer prints*
> ls -la
total 1300
drwxrwxrwx- 18 SAdmin {Today} -- _.legacyjobrc

Moi: "Why did you rename the config file?"
SAdmin: "Nothing changed"
Moi: "... are you sure?"
SAdmin: "No, changed nothing."
Moi: "Is the job running as your account for some reason?"
SAdmin: "No, job is root"
Moi: *shares screenshot of previous ls* This suggests your account was likely used to rename the dotfile, did you share your account with anyone?
SAdmin: "No, I rename file because could not see"
Moi: *heavy seething* so, just to make sure I understand, you renamed a dotfile because you couldn't see it in the terminal with ls?
SAdmin: "No, I rename file because it was not visible, now is visible"
Moi: "and then you filed a ticket because the application stopped working after you renamed the configuration file? You didn't think there might be a correlation between those two things?"
SAdmin: "yes, it no work"
Interjecting Director: "How did no one catch this? Why were there no checks, and why is there no user interface to configure this application? When I was writing applications I cared about quality"
Moi: *heavy seething*
IDjit: "Well? Anyone? How are we going to fix this"
Moi: "The administrative team will need to rename the file back to its original name"
IDjit: "can't the engineering team do this?!"
Moi: "We could, but it's corporate policy that we have no access to those environments"
IDjit: "Ok, what caused this issue in the first place? How did it get this way?!"

TFW you think you've hit the bottom of idiocy barrel, and the director says, "hold my mango lassi."

Last day on the contract from hell. I'd written a project with one other person in our spare time that performed a critical business function. The following conversation was had between myself, the job thief who was handed my job and their manager, with the 10 other IBM GS "dev domain experts" assigned to that team sitting silently on zoom:

Moi: hey all, what seems to be the problem?
JT: how to update the java for requirement?
Moi: I would assume a text editor, have you tried intellij
JTM: she's talking about ticket BS-101, the data is wrong
Moi: ah, well, you might want to fix that
JT: how to fix?
Moi: update the database and update the logic that depends on it
JTM: what changes are those?
Moi: the ones described in the ticket, I would assume, I'm no longer on that project
JTM: didn't you write this application?
Moi: yes.
JTM: ok, so do you know how to fix the issue?
Moi: definitely
JTM: ok... ... Can you tell us how to fix it?
Moi: yes.
*The sound of silence*
JTM: *will* you tell us?
Moi: I would, but I'm already off the clock, and as of an hour ago I no longer have a contract. And even if I did, I don't have a contract or authorization to work on that system. I'm not actually being paid for this call.
JTM: ... What are we going to do about this?
Moi: I have no idea
JTM: ok, so we can look at getting a 1 month contract to support this
Moi: I'm sure our firm has someone who can definitely help you out
JTM: *heavy raging* ... Can you do the work?
Moi: Unfortunatley, I'm already committed to a new contract at another customer. I also don't do one month contracts. I'm an engineer, not a car wash employee
JTM: well, I don't understand how you can just leave us in the lurch like this?!
Moi: well, respectfully, it was your decision to cut me from the budget because you thought you were close enough to end of the project to get it across the line with junior resources.
Interjecting-JT: I am senior!
Moi: Right. So, basically, you took ownership of the product before go live. We advised against it, in writing, numerous times. We also notified you that we would not carry a bench, so the project resources are now working on other things. We can provide you with new resources for a minimum 6 month duration who can help you out. Also, since we've cycled out, our rate has increased per the terms of our MSA.
JTM: we don't have budget for that! How are we supposed to do this?!
Moi: *zoom glare at JT* that question is more appropriate for your finance officer and the IT director. I can send a few emails and schedule a call with your account representative and the aforementioned individuals so you can hash this out.

-_---------------
I'm free! 🥳 That said, still plenty of residual fodder I need to get out of my system on these guys. Might need to start my own Dilbert.

Things have been a little too quiet on my side here, so its time for an exciting new series:

practiseSafeHex's new life as a manager.

Episode 1: Dealing with the new backend team

It's great to be back folks. Since our last series where we delved into the mind numbing idiocy of former colleagues, a lot has changed. I've moved to a new company and taken a step up as a Dev manager / Tech lead. Now I know what you are all thinking, sounds more dull and boring right? Well it wouldn't be a practiseSafeHex series if we weren't ...

<audience-shouting>
DEALING! ... WITH! ... IDIOTS!
</audience-shouting>

Bingo! so lets jump right in and kick us off with a good one.

So for the past few months i've been on an on-boarding / fact finding / figuring out this shit-storm, mission to understand more about what it is i'm suppose to do and how to do it. Last week, as part of this, I had the esteemed pleasure of meeting face to face with the remote backend team i've been working with. Lets rattle off a few facts to catch us all up:

- 8 hour time difference to me
- No documentation other than a non-maintained swagger doc
- Swagger is reporting errors and several of the input models are just `Type: String`
- The one model that seems accurate, has every property listed as optional, including what must be the primary key
- Properties go missing and get removed at the drop of a hat and we are never told.
- First email I sent them took 27 days to reply, my response to that hasn't been answered so far 31 days later (new record! way to go team, I knew we could do it!!!)
- I deal directly with 2 of them, the manager and the tech lead. Based on how things have gone so far, i've nick named them:
1) Ass
2) Hole

So lets look at some example of their work:

- I was trying to test the new backend, I saw no data in QA. They said it wouldn't show up until mid day their time, which is middle of the night for us. I said we need data in our timezone and I was told: a) "You don't understand how big this system is" (which is their new catch phrase) b) "Your timezone is not my concern"

- The whole org started testing 2 days later. The next day a member from each team was on a call and I was asked to give an update of how the testing was going on the mobile side. I said I was completely blocked because I can't get test data. Backend were asked to respond. They acknowledged they were aware, but that mobile don't understand how big the system is, and that the mobile team need to come up with ideas for the backend team, as to how mobile can test it. I said we can't do anything without test data, they said ... can you guess what? ... correct "you don't understand how big the system is"

- We eventually got something going and I noticed that only 1 of the 5 API changes due on their side was done. Opened tickets. 2 days later asked them for progress and was told that "new findings" always go to the bottom of the backlog, and they are busy with other things. I said these were suppose to be done days ago. They said you can't give us 2 days notice and expect everything done. I said the original ticket was opened a month a go *sends link* ......... *long silence* ...... "ok, but you don't understand how big the system is, this is a lot of work"

- We were on a call. Product was asking the backend manager (aka "Ass") a question about a slight upgrade to the new feature. While trying to talk, the tech lead (aka "Hole") kept cutting everyone off by saying loudly "but thats not in scope". The question was "is this possible in the future" and "how long would it take", coming from management and product development. Hole just kept saying "its not in scope", until he was told to be quiet by several people.

- An API was sending down JSON with a string containing a message for the user with 2 bits of data inside it. We asked for one of those pieces to also come down as a property as the string can change and we needed it client side. We got that. A few days later we found an edge case and asked for the second piece of data to be a property too. Now keep in mind, they clearly already have access to them in order to make the string. We were told "If you keep requesting changes like this, you are going to delay the release of the backend by up to 2 weeks"

Yes folks, there you have it, the most minuscule JSON modifications, can delay your release by up to 2 weeks ........ maybe I should just tell product, that they don't understand how big the app is, and claim we can't build it on our side? Seems to work for them

Thats all the time we have for today,

Tune in for more, where we'll be looking into such topics as:

- If god himself was an iOS developer ... not
- Why automate when you can spend all day doing it by hand
- Its more time-efficient to just give everything a story point of 5
- Why waste time replying to emails ... when you can do nothing instead

See you all next week,
practiseSafeHex

I was hired as a senior software engineer. During handover I found out I'm actually replacing the CTO.

I queried why he was leaving and got a simple "just want a break from working" which I found odd.

Fast forward and now I also just want a break from work, permanently. This place has followed every bad practise and big no-no out there. Every bit of software is a built in house knockoff janky piece of crap that doesn't work and makes people's jobs 5000 times harder.

The UI looks worse than Windows 3.1, absolutely horrendous code formatting, worst database structure I've ever seen.

The mere mention of using a team communication tool results in being yelled at from the CEO whom communicates purely via email, who then gets annoyed when you don't reply because they sent the email to a client instead of you.

We get handed printed out "tickets" to work instead of the so called "amazing in house ticket system" built using PHP 5 and is literally crammed into an 800x600 IFrame. Yes a F$*#ing IFRAME!

It's not like we have an outdated TFS server that has work items we can use...

Why not push for changes you say. I have, many times, tried to suggest better tools. The only approval I've gotten is using PhpStorm. Everything else is shutdown immediately and you get the silent treatment.

The CEO hired me to do a job, then micromanages like crazy. I can't make UI changes, I can't make database changes, why? They insists they know best, but has admitted multiple times to not knowing SQL and literally uses a drag and drop database table builder.

Every page in the webapps we make are crammed into 800x600 iframes with more iframes inside iframes. And every time it's pointed out we need to do something, be it from internal staff or client suggestions, the CEO goes off about how the UI is industry leading and follows standards.. what in the actual f....

Literally holding on by a thread here. Why hire a CTO under the guise of being a senior developer but then reduce the work that can be done down to the level of a junior?

Sure the paycheck is really nice but no job is worth the stress, harassment and incompetent leadership from the CEO.

They've verbally abused people to the point they resign, best part is that was simply because the CEO made serious legal mistakes, was told about it by the employee then blamed it on others.

I work in a company where I'm the only developer, with everyone being designers or marketing or sales. Typically like the scene from Silicon Valley.

Moto was to create a ticket selling website for their products, and make sure they worked as well. It was all fine, until deadlines were discussed. They wanted it done within 2 weeks, the entire backend dashboard, API and front end.

I told them it's almost impossible to do it, but they insisted on it. So, I made a minimal dashboard and told them, I haven't completed a few things, such as if you edit data in one place, it won't reflect in other tables. So, be careful while editing the data.

They nodded their head for everything, yesterday was site launch and 2 hours before that one bastard decided to changed the product names to something "catchy" but failed to change the same in other places.

I had used the name as foreign key, so querying other DBs became a fuck all issue, and eventually API stopped giving any response to front end calls.

I got extremely pissed, and shouted at that dude, for fucking everything up. He said, you're the tech guy and you should've taken all this into account.

I sat and hardcoded all the data into database again, made sure site is live. Once it was live, these guys call a company meeting and fire me saying I was incompetent in handling the stressful situation.

At that moment, I lost my shit and blasted each of those people. The designer started crying since her absurd designs(though great) couldn't be realised in CSS that too within 2 weeks time.

One of the worst experience for working for a company. I could've taken the website down, and told them to buzz off if they'd called, I couldn't get myself to do it, hence ranting here.

I seriously feel, all these tech noob HRs need to get a primer course on how to deal with problems of a programmer before they get to hire one, most of these guys don't know what we're trying to tell in itself.

I find devRant to be the only place where I can get someone to understand the issues that I face, hence ranted.

TL;DR: Coded ticket selling site in 2 weeks. 3 hours to launch, data entry dude fucks up. I clean all the mess, get the site online. Get fired as soon as that happens.

Live long and prosper. Peace.

Hey, Root? How do you test your slow query ticket, again? I didn't bother reading the giant green "Testing notes:" box on the ticket. Yeah, could you explain it while I don't bother to listen and talk over you? Thanks.

And later:
Hey Root. I'm the DBA. Could you explain exactly what you're doing in this ticket, because i can't understand it. What are these new columns? Where is the new query? What are you doing? And why? Oh, the ticket? Yeah, I didn't bother to read it. There was too much text filled with things like implementation details, query optimization findings, overall benchmarking results, the purpose of the new columns, and i just couldn't care enough to read any of that. Yeah, I also don't know how to find the query it's running now. Yep, have complete access to the console and DB and query log. Still can't figure it out.

And later:

Hey Root. We pulled your urgent fix ticket from the release. You know, the one that SysOps and Data and even execs have been demanding? The one you finished three months ago? Yep, the problem is still taking down production every week or so, but we just can't verify that your fix is good enough. Even though the changes are pretty minimal, you've said it's 8x faster, and provided benchmark findings, we just ... don't know how to get the query it's running out of the code. or how check the query logs to find it. So. we just don't know if it's good enough.

Also, we goofed up when deploying and the testing database is gone, so now we can't test it since there are no records. Nevermind that you provided snippets to remedy exactly scenario in the ticket description you wrote three months ago.

And later:

Hey Root: Why did you take so long on this ticket? It has sat for so long now that someone else filed a ticket for it, with investigation findings. You know it's bringing down production, and it's kind of urgent. Maybe you should have prioritized it more, or written up better notes. You really need to communicate better. This is why we can't trust you to get things out.

*twitchy smile*

Welcome back to practiseSafeHex's new life as a manager.

Episode 2: Why automate when you can spend all day doing it by hand

This is a particularly special episode for me, as these problems are taking up so much of my time with non-sensical bullshit, that i'm delayed with everything else. Some badly require tooling or new products. Some are just unnecessary processes or annoyances that should not need to be handled by another human. So lets jump right in, in no particular order:

- Jira ... nuff said? not quite because somehow some blue moon, planets aligning, act of god style set of circumstances lined up to allow this team to somehow make Jira worse. On one hand we have a gigantic Jira project containing 7 separate sub teams, a million different labels / epics and 4.2 million possible assignees, all making sure the loading page takes as long as possible to open. But the new country we've added support for in the app gets a separate project. So we have product, backend, mobile, design, management etc on one, and mobile-country2 on another. This delightfully means a lot of duplication and copy pasting from one to the other, for literally no reason what so ever.

- Everything on Jira is found through a label. Every time something happens, a new one is created. So I need to check for "iOS", "Android", "iOS-country2", "Android-country2", "mobile-<feature>", "mobile-<feature>-issues", "mobile-<feature>-prod-issues", "mobile-<feature>-existing-issues" and "<project>-July31" ... why July31? Because some fucking moron decided to do a round of testing, and tag all the issues with the current date (despite the fact Jira does that anyway), which somehow still gets used from time to time because nobody pays attention to what they are doing. This means creating and modifying filters on a daily basis ... after spending time trying to figure out what its not in the first one.

- One of my favourite morning rituals I like to call "Jira dumpster diving". This involves me removing all the filters and reading all the tickets. Why would I do such a thing? oh remember the 9000 labels I mentioned earlier? right well its very likely that they actually won't use any of them ... or the wrong ones ... or assign to the wrong person, so I have to go find them and fix them. If I don't, i'll get yelled at, because clearly it's my fault.

- Moving on from Jira. As some of you might have seen in your companies, if you use things like TestFlight, HockeyApp, AppCenter, BuddyBuild etc. that when you release a new app version for testing, each version comes with an automated change-log, listing ticket numbers addressed ...... yeah we don't do that. No we use this shitty service, which is effectively an FTP server and a webpage, that only allows you to host the new versions. Sending out those emails is all manual ... distribution groups?? ... whats that?

- Moving back to Jira. Can't even automate the changelog with a script, because I can't even make sense of the tickets, in order to translate that to a script.

- Moving on from Jira. Me and one of the remote testers play this great game I like to call "tag team ticketing". It's so much fun. Right heres how to play, you'll need a QA and a PM.

*QA creates a ticket, and puts nothing of any use inside it, and assigns to the PM.
*PM fires it back asking for clarification.
*QA adds in what he feels is clarification (hes wrong) and assigns it back to the PM.
*PM sends detailed instructions, with examples as to what is needed and assigns it back.
*QA adds 1 of the 3 things required and assigns it back.
*PM assigns it back saying the one thing added is from the wrong day, and reminds him about the other 2 items.
*QA adds some random piece of unrelated info to the ticket instead, forgetting about the 3 things and assigns it back.

and you just continue doing this for the whole dev / release cycle hahaha. Oh you guys have no idea how much fun it is, seriously give it a go, you'll thank me later ... or kill yourselves, each to their own.

- Moving back to Jira. I decided to take an action of creating a new project for my team (the mobile team) and set it up the way we want and just ignore everything going on around us. Use proper automation, and a kanban board. Maybe only give product a slack bot interface that won't allow them to create a ticket without what we need etc. Spent 25 minutes looking for the "create new project" button before finding the link which says I need to open a ticket with support and wait ... 5 ... fucking ... long ... painful ... unnecessary ... business days.

... Heres hoping my head continues to not have a bullet hole in it by then.

Id love to talk more, but those filters ain't gonna fix themselves. So we'll have to leave it here for today. Tune in again for another episode soon.

And remember to always practiseSafeHex

Private chat pops up. (- separator for new message)

Hello
- (1 min)
Can you help me?
- (2-3 mins)
Please it's urgeeeent!!!!!
- (1 min)
Come on you're online, I see the green dot.
- (5 mins)
Ok then I won't be able to work. Will write this down in the ticket.

- (15 mins) - new private chat pops up
Hi, we need to talk.
- (3 mins)
Regarding ticket XY, why aren't you responding? It's really urgent.
- (5 mins)
Please notify me as soon as you're available, it's really important!!!

- (20 mins, new private chat opens)
Hi mate, I think the devs are up to mischief. Said you're not reachable, I'll try to poke them with the stun gun.

- (60 mins, message in the official and only endorsed support room)
@all We broke staging, <Me> never responds and <Team mate who tried to use the stun gun> wasn't helpful either.
We really need this now!!!!!!!

- 30 mins later... la me:
@all I was in a meeting with the stakeholders as we had an priority meeting... What was so important that you not only ignored the rule of not messaging privately and even ignored <team mate>s instructions?

- 5 mins later, answer
no need to be so unfriendly.... We broke staging as we had to test stuff out for next week's sprint review [something which is still 3 days away or sth like that]. We really need to take a look in the team at it and for that we must have staging working now!!!!
- (La me)
If you need it urgent now, you didn't plan ahead. And if you didn't plan ahead, you have to wait for others. The sprint review and all other important days are planned ahead for a reason.
- (Silence)

- (20 mins later, private chat, team lead)
Will you finally fix staging now?

- La me
If it could wait 3 hours now and you / your team ignored all netiquette, it can wait till next day, too. We had this discussion more than once, I don't think I need to explain this further.

(Silence)

All in all, the joys of communication...

Now the fun stuff is when this not only happens with 1 team, but many teams....

Having 35 - 40 private chats and chat window looking like a christmas tree thx to the immeasurable amount of notifications and colors... Yay...

Did I mention that I hate the ego some programmers have -.

- just do your job. Close this ticket already and go to the next one

- It's just a 1 minute job.. Don't build scripts for things that simple!

- Look, we don't have time to spare for coffee breaks. Stop wasting your time on scripting!

- netikras, the IST shift fucked things up again. I need you to do your magic and clear those alerts

- netikras, there are 20 tickets waiting to be investigated. Either your coleagues spend 2 hours on them or you do your magic in 2 minutes, as always..

- netikras, please share your scripts with your team

- netikras, I have nominated you for the Star Award for your script

- netikras, here's the star award and the financial prize. Those are nice swarovskies you've picked for your wife! Good choice!

- Since our team has lots of spare time now, I urge you all to attend X, Y and Z trainings. Trainings and Certification expenses are covered

A very similar scenario has just happened in 2 last workplaces of mine. In both cases I was the one to build the script despite my management's requests to stop wasting time and resources on them.

When I see what is wrong and take some actions to right those wrongs, when superiors build roadblocks for me claiming it's not worth it and in the end I still build my solutions and become the most efficient person/team in the whole department -- that right there is what boosts my ego to the sky and above!! It proves I am actually on the right track. It proves that I in fact have a better understanding than those who should have it.

It just makes me tick!

Looking for another adventure like that :) With more power to change things this time

"Can you work on this ticket? It's kind of urgent."

-- "OK"

"And could you please not refactor? Just get this done."

-- "Why? What's the issue?"

"The logic is complex. We should not break it."

-- "Erm, that's what the tests are for. So yes, if the need arises, I'll refactor. The tests are my guidelines if the logic breaks or not."

There's a reason we create tests. So let's not hinder code base improvements by some random fear that stuff might break.

If breaks due to refactoring, we'll fix it by adding a valid test case during and then fixing the bug.

If my refactoring does not break the tests, I'll assume the code base is stable.

If your code is untested, then we have a complete different problem.

Had a meeting with my boss earlier. Got yelled at for:
a) Working on a high-priority, externally-committed ticket (digit separators) that i was 85% done with on the Friday afternoon before my vacation instead of jumping to a lower-priority screwdriver ticket that just came in. Even though my boss agreed with me that what I did was exactly what I should have done, it's still bad because I was apparently rude to product by not doing as they asked?
b) Taking too long on that digit separator ticket that amounts to following a gigantic mess of convoluted spaghetti and making a few small changes, and making sure it doesn't break the world because it's all so fucking convoluted and fragile as hell. Let's not even mention my 4-10 hours of mandatory useless meetings every week.
c) Missing something that wasn't even listed in that same ticket -- somehow my fault? -- so I very obviously didn't test my work. Even though specs all passed and QA also tested and signed off on it as working and complete. Clearly half-assed and untested. Product keeps promising/planning UATs and then skipping them, and then has the audacity to complain about it.
d) Not recovering fast enough from burnout and daily mental breakdowns. I can still barely get out of bed and you want me to be super productive? Got it. Guess what? I'm being amazingly productive for my mental health. But my boss, Mr. Happy-go-lucky, thinks depression is dropping your icecream cone on your clean kitchen table, and this three-ton pile of spaghetti is "maybe a little messy, I guess."

So I need to somehow "regain the confidence" of both him and product because I'm taking awhile on difficult tickets (surprise), while having these ridiculous breakdowns (surprise), and because I don't fix things that aren't even listed in the fucking tickets (fucking surprise) -- and worse, that the lack of information is somehow entirely. my. fault. (surprise fucking surprise)

GOD I HATE THESE PEOPLE.

# Day 0:

Me: "Hey boss, I want to let you know that I need this kind of information from the customer for these features, otherwise I cannot finish the project's milestone in two weeks."

Boss: "OK, just continue as far as you can get. We have to get this finished."

Me: "Well, I cannot go any further for these tickets. I need that input. Shall we leave them in todo?"

Boss: "OK."

# Day 7:

Boss: "Whe didn't you start on these tickets in todo?

Me: "As I have told you, I need some information."

Boss: "We gotta get this out of the door!"

Me: "Yes, if we want to meet the deadline, we should. Yet I cannot guess the feature. Also, let me create a column: `to clarify` and move that ticket there. As I have said: I need that information. You have to contact the customer about it and get their feedback.

Boss: "OK."

# Day 13:

Boss: "Why isn't this project finished? There are still tickets open."

Me: "You never provided the information I asked you about."

Boss: "I want an explanation not an excuses."

Me o_O: "This is the explanation. I was asking you on multiple occasions about the required feedback. You never provided it. See the columns name? It's called `to clarify`. We created it last time together. That clarification never happened even though I told you that I need it. I cannot do magic. I can only implement features, and while I can sometimes make intelligent guesses to their use cases, I rather implement their actual ones than my fictional ones.

Boss: "You should have told me."

Me: ಠ_ಠ

*In teams meeting with client*

Manager: Yes we can do all of that and it will be actioned very quickly. We will make all of these feature requests top priority. We will set aside everything we are currently working on in order to get this done!

Dev: ...Are you writing any of this down?

Manager: I don't need to, I always remember everything!

Dev: Just so you are aware, I'm not writing anything down. You're going to need to create a ticket with requirements spelled out for each one of these promises you're making otherwise they won't get actioned by the team.

Manager: I know that!

Dev: ...

*Later that day*

Ticket Title: Action client feature requests TOP PRIORITY!!!

Ticket Description: *empty*

Dev: ...

Them: Root, you take too long to get tickets out. You only have a few simple ones. You really need to rebuild your reputation.

Also them: Hey, could you revisit this ticket? Could you help ____ with this other ticket? Hey Root, how do you do this? Root, someone had a suggestion on one of your tickets; could you implement that by EoD? Hey Root, i didn't read your ticket notes; how do you test it? Hey, could you revisit this ticket for the fourth time and remove some whitespace? Hey Root, someone has non-blocking code review comments you need to address before we can release the ticket. Hey Root, we want to expand that ticket scope by 5-6 times; still labeled a trivial feature though.

Also them: Super easy ticket for you. Make sure you talk with teams A, B, C, D, E and get their input on the ticket, talk with ____ and ____ and ____ about it, find a solution that makes them all happy and solves the problem too, then be sure to demo it with everyone afterward. Super easy; shouldn't take you more than a couple days. Oh, and half of them are on vacation.

Also them: Hey, that high-priority ticket you finished months ago that we ignored? Yeah, you need to rewrite it by tomorrow. Also, you need to demo it with our guy in India, who's also on vacation. Yes, tomorrow is the last day. (The next day:) You rewrote it, but weren't able to schedule the demo? Now you've missed the release! It's even later! This reflects very poorly on you.

Also them: Perfect is the enemy of good; be more like the seniors who release partially-broken code quickly.

Also them: Here's an non-trivial extreme edgecase you might not have covered. Oh, it would have taken too much time and that's why you didn't do it? Jeez, how can you release such incomplete code?

Also them: Yeah, that ticket sat in code review for five months because we didn't know it was high-priority, despite you telling us. It's still kinda your fault, though.

Also them: You need to analyze traffic data to find patterns and figure out why this problem is happening. I know you pushed the fix for it 8 months ago, and I said it was really solid, but the code is too complex so I won't release it. Yeah I know it's just a debounce with status polling and retrying. Too complex for me to understand. Figure out what the problem is, see if another company has this same problem, and how they fixed it.

-------------

Yep. I'm so terrible for not getting these tickets out, like wow. Worst dev ever. Much shame.

LF work, PST.

Root: Fleshes out missing data in some factories. Tests affected code and finds the change breaks some specs (but shouldn’t).

Root: Reaches out to spec author.

Root: Messages thundercunt (the ticket’s code reviewer) on slack about the specs and the reaching out. No response.

Root: Works on another ticket while blocked.

Root: Logs off.

Root: Talks with spec author chick in the morning. Decide to pair on specs later.

TC: Still no slack response.

Root: Gives update in standup. Mentions factories and broken specs. Mentions pairing with spec chick.

TC: Still no slack response.

Root: Pulled off tickets in favor of prod issue. Gets ignored by everyone else diagnosing prod issue. Investigates prod issue by herself. Discovers prod issue isn’t from bad code, but bad requirements — code works as requested. Communicates this with details. Gets ignored by people still diagnosing prod issue. Tries again. Gets ignored. Gives up. Works on non-blocked tickets instead.

TC: Still no slack response.

Hours later:

TC: Comments on PR telling me I broke specs (how did I not notice?), that I need to reach out to spec chick and work with her, and that I can’t resolve the ticket until it’s fixed and passes code review.

TC: Still no slack response. (21 hours later at this point)

TC: Logs off. Still no response (25 hours at this point)

———

Ignoring the prod issue for the moment…

I broke specs. No shit.
I need to talk with spec chick. No shit.
I can’t resolve the ticket. No shit!

Bitch, I told you all of this 21 fucking hours prior, and again 3 hours prior during standup. But no, I clearly “don’t communicate” and obviously have no bloody clue what I’m doing, either, so I need everything spelled out for me.

And no, I didn’t resolve the fucking ticket. Why the fuck would I if it still has pending changes? Do you even check? Ugh!

And what the fuck with that prod issue? I’m literally giving you the answer. fucking listen! Stupid cunts.

Why is it all of the women I work with are useless or freaking awful people? Don’t get me wrong, many of the men are, too, but I swear it’s every single one of the women. (Am I awful, too?)

Just. Ugh.
I can’t wait to leave this sewer of a company.

Oddly still a good day, though. Probably because I talked to recruiters and sent out my resume again.

I'm currently on my way to Japan on vacation.
This is how it went so far:
😁 - Arriving at airport early and excited
🤔 - Find out our flight is delayed. Oh well it might now be by a lot
😥 - Find out that it's 2 hours delayed and we will miss our next flight
😤 - Arrive at Frankfurt airport, and stands in line for 2 hours to the service desk
😡 - Arrive at service desk to get told that we have to go to a special service desk to get rebooked
🤬 - Get a ticket with our number in the queue. 125 people in front of us.
😴 - 4 and a half hour later, get get informed we will need to stay at a hotel for the night, and that we'll be flying at 6 pm the next day
😑 - Get to hotel and crashes (this is by 1 am now)
🤬 - Wakes up 6 hours later because we have a room right next to a construction site

Pro tips for Lufthansa and the imbeciles in their management and staff:
1. Inform people. You fucking knew the flight was this delayed, and you could actually have given people a choice at the beginning of their travel.
Now you had to put 100+ people in a hotel.

2. Bring food to people. Spending so much time in an airport leaves people very hungry. (Pssst, chocolate, candy and French potatoes are NOT food)

All in all, just fuck Lufthansa and their handling of this situation.

Fucking great start to the vacation. I'm already more exhausted than if I just went to work...

!!rant
!!ANGER

Micromanager: "Hey, Root!

Since you're back, and still not feeling well, we have an easy ticket for you: Rewrite the slack integration gem! Oh, you don't have to re-implement all of it, just make sure it all works the same way it does now. That bitch you worked with once over a year ago who kept throwing you under the bus to management and stealing credit for your work? Yeah, she wrote the original code like four years ago. It's perfect, so don't touch it. but she can fill you in on all the details you need and get you up to speed on how to test it.

But yep! It should be simple. and I just knew you would love this ticket, so I saved it just for you. Nice and quick, too, to get you an easy win.

You know, since you have to repair your reputation with product. and management. and the execs. and the rest of the team. and me. Yeah, product doesn't trust you so they don't want to give you any tickets. They just can't trust you to get them out and have them work. So you have a lot of hard work to do."

Spoiler: The bus-thrower wasn't much help. (Surprise.)
Spoiler: The ticket was already in my backlog -- one of a grand total of two tickets.
Spoiler: I don't find the ticket fun. Maybe if I was to write the entire implementation with a nice DSL? but no, "don't touch the perfect code." Fuck you.
Spoiler: It isn't going to be nice or quick. But, she (micromanager) is looking to lose me, so that really is an easy win. for her.

And. just. argh. fuck you. i've been exhausted and dying for well over a year, but you've kept ignoring that (and still are, despite me providing goddamn legal forms from fucking doctors stating it in plain fucking english, which you also fucking ignore), and you just keep piling on the work and demanding the ridiculous of me despite it. Yeah I can pull it off sometimes. No, I really shouldn't, and I'm surprised I can. (also, "Time off? What, and lower your productivity even more? ____ doesn't even take vacations. And how are you doing on that ticket?") And no, none of my tickets have ever had any fucking problems. Not even when there are upstream service outages. Not. a. single. fucking. one. Ever. And the only things I've ever missed were things that bloody product never put in the fucking ticket, so fuck you with your "repair your reputation" bullshit.

god, i fuckiNG HATE THESESTUPOID ANWETLJAF SAJEWTKW BITCHFACEDUCKFUCKERS

Why the FUCK am I still fucking working here?
Right, because I've been burned out and dying so much I can't pass a fucking interview so I can fucking leave.

jasdkl;fk

ugh. Anyway. If you ever find yourself starting work at a Cali fintech company whose internal mascot is a very fine duck? Just run. I absolutely guarantee you will be miserable.

Root encounters HR at her new job.

So, I left my job a few weeks ago. I was pretty sad about it, so I didn't want to write anything about it. It was a great place to work, with great managers, decent coworkers, and interesting work. I also had free reign over how I built things, what to improve, etc. Within about four months, I authored over half of the total commits on their backend repo, added a testing suite with 90% coverage, significantly improved the security (more accurately: added security), etc. but I got a job offer that allowed me to work remotely, and make well over six figures (usd). I couldn't turn it down, even though I wanted to. So, I left. I'm still genuinely sad about that. I had emotions and everything. 🙁 I stayed on long enough to finish the last of the features for their new product launch, and make sure everything was stable. I'm welcome back whenever, though they don't want to have remote employees, and I want to move, so. that's probably not going to happen. sigh.

Anyway, I started my new job this week. Rented an office (read: professional closet) and everything! It's been veritable mountains of HR paperwork so far. That's all I've done besides some accounts setup. I've seriously only worked on and completed one ticket so far in two and a half days, and I still have six documents/contracts to sign! (and benefits; that'll probably take my weekend.)

But getting an I9 thing notarized? Apparently I only have three days before I'm legally unemployable by them or something, idk. HR made it sound ridiculously dire and important, and reminded me like five or more times. I figured it was just some notary service; that takes like 10 minutes, right? So I put it off until my second day so I didn't have to disappear in the middle of my first day. Anyway, I called a bunch of notary services on day 2, and apparently only like 5% of them both do notary services this time of year and aren't booked full. And of those, probably another 5% will notarize I9 documents.. No idea why it's rare, but whatever, I'm not a notary.

The HR lady assured me that I didn't need any special documents; I should just go there, present my IDs, and the notary will provide or draft documents for everything else. Totally doesn't sound right, but fine; I'm not a notary nor will I ever work in HR, so I'm not very knowledgeable about this. So, against my better judgement I decided to just go anyway. I called around and finally found a place that wasn't closed, busy, or refusing, and drove over there. Waited. Waited. Waited. Notary lady was super slow in every single action. (I should mention that it's now 10am, and I have a meeting with the Senior VP of Engineering [a stern, stubborn old goat who enjoys making people feel inadequate] at 12:30pm.) The notary lady looks like she's an npc updating in slow motion (maybe at 0.25x speed?) and can't seem to understand what I need. Eventually, she tells me exactly what I had assumed: if there's no document, she can't notarize said document, and she doesn't have an I9 for the company I'm trying to work for. (like, duh.) So I thank her for proving the flow of time is variable, which she ignores in slow motion, and drive back home. It's now about 11.

I message the same HR lady, and the useless wench gawks in surprise and says she's never heard of that ridiculous request before. It took prodding to get her to respond every time, but after some (very slow) back and forth, she says she wants to call the notary personally and ask what they need. I waited around for another response that never came, and eventually just drove to the notary place again to have them notarize the required ID documents. That plus my chat history with HR should be enough to show that I bloody well tried, and HR just shit the bed instead. I finally got them notarized at like 12:10, and totally broke the speed limit the entire way to the office, found the last remaining parking spot, and made it to my office just in time for the meeting. seriously, less than two minutes to spare. Meeting was interesting (mostly about security), but totally made me facepalm, shout "Seriously!? What the hell are you thinking!?" and make slapping motions at some of the people talking. I will probably rant about that next.

But anyway, I'm willing to bet that the useless wench won't get back to me before the notary closes, if at all, and will somehow try to blame it completely on me if I bring it up again. Passive aggressive bitch. She's probably thinking: "If I don't help her with these mandatory legal processes, it'll be her fault she didn't get them done in time. I mean, they're so easy! She's just doing it wrong." I fucking hate HR.

Some days I feel like I work in a different universe.

Last night our alerting system sent out a dept. wide email regarding a high number of errors coming from the web site.

Email shows the number of errors and a summary of the error messages.

Ex. 60 errors
59 Object reference not set to an instance of an object
1 The remote server returned an unexpected response: (413) Request Entity Too Large

Web team responds to the email..

"Order processing team's service is returning a 413 error. I'll fill out a corrective action ticket in the morning to address that error in their service. "

Those tickets are taken pretty seriously by upper mgmt, so I thought someone on the order processing team would point out the 1 error vs. 59 (coming from the web team's code).

Two hours go by, nobody responds, so I decide to jump into something that was none of my business.

"Am I missing something? Can everyone see the 59 null reference exceptions? The 413 exception only occurred once. It was the null reference exceptions that triggered the alert. Looking back at the logs, the site has been bleeding null reference exceptions for hours. Not enough for an alert, but there appears to be a bug that needs to be looked into."

After a dept. managers meeting this morning:

MyBoss: "Whoa..you kicked the hornets nest with your response last night."
Me: "Good. What happened?"
<Dan dept VP, Jake web dept mgr>
MyBoss: "Dan asked Jake if they were going to fix the null reference exceptions and Jake got pissed. Said the null reference errors were caused by the 413 error."
Me: "How does he know that? They don't log any stack traces. I don't think those two systems don't even talk to one another."
<boss laughs>
MyBoss:"That's what Dan asked!..oh..then Jake started in on the alert thresholds were too low, and we need to look into fixing your alerting code."
Me: "What!? Good Lord, tell me you chimed in."
MyBoss: "Didn't have to. Dan starting laughing and said there better be a ticket submitted on their service within the next hour. Then Jake walked out of the meeting. Oh boy, he was pissed."
Me: "I don't understand how they operate over there. It's a different universe.
MyBoss: "Since the alert was for their system, nobody looked at the details. I know I didn't. If you didn't respond pointing out the real problem, they would have passed the buck to the other team and wasted hours chasing a non-existent problem. Now they have to take resources away from their main project and answer to the VP for the delay. I'm sure they are prefixing your name right now with 'that asshole'"
Me: "Not the first, won't be the last."

Week 278: Most rage-inducing work experience — I’ve got a list saved! At least from the current circle of hell. I might post a few more under this tag later…

TicketA: Do this in locations a-e.
TicketB: Do this in locations e-h.
TicketC: Do this in locations i-k.
Root: There’s actually a-x, but okay. They’re all done.
Product: You didn’t address location e in ticket B! We can’t trust you to do your tickets right. Did you even test this?
Root: Did you check TicketA? It’s in TicketA.
Product guy: It was called out in TicketB! How did you miss it?!
Product guy: (Refuses to respond or speak to me, quite literally ever again.)
Product guy to everyone in private: Don’t trust Root. Don’t give her any tickets.
Product manager to boss: Root doesn’t complete her tickets! We can’t trust her. Don’t give her our tickets.
Product manager to TC: We can’t trust Root. Don’t give her our tickets.
TC: Nobody can trust you! Not even the execs! You need to rebuild your reputation.

Root: Asks coworker a simple question.
Root: Asks again.
Root: nudges them.
Root: Asks again.
Coworker: I’ll respond before tomorrow. (And doesn’t.)
Root: Asks again.
Root: Fine. I’ll figure it out in my own.
TC: Stop making it sound like you don’t have any support from the team!

Root: Asks four people about <feature> they all built.
Everyone: idk
Root: Okay, I’ll figure it out on my own.
TC: Stop making it sound like you don’t have any support from the team!

Root: Mentions multiple meetings to discuss ticket with <Person>.
TC: You called <Person> stupid and useless in front of the whole team! Go apologize!

Root: Tells TC something. Asks a simple question.
Root: Tells TC the same thing. Asks again.
TC: (No response for days.)
TC: Tells me the exact same thing publicly like it’s a revelation and I’m stupid for not knowing.
TC: You don’t communicate well!

Root: Asks who the end user of my ticket is.
Root: Asks Boss.
Root: Asks TC.
Root: Fine, I’ll build it for both.
Root: Asks again in PR.
TC: Derides; doesn’t answer.
Root: Asks again, clearly, with explanation.
TC: Copypastes the derision, still doesn’t answer.
Root: Asks boss.
Boss: Doesn’t answer.
Boss: You need to work on your communication skills.

Root: Mentions asking question about blocker to <Person> and not hearing back. Mentions following up later.
<Person>: Gets offended. Refuses to respond for weeks thereafter.

Root: Hey boss, there’s a ticket for a minor prod issue. Is that higher priority than my current ticket?
Root: Hey, should I switch tickets?
Root: Hey?
Root: … Okay, I’ll just keep on my current one.
Boss: You need to work on your priorities.

Everyone: (Endless circlejerking and drama and tattling)

If you are a salesperson, you can just go straight to hell. You're all a bunch of cocksucking twats and I'm amazed you manage to get yourselves dressed each day. You're a no good fucking waste of oxygen and you need to put your fork in a socket the next time you're eating.

I'm working on building a crm and ticket management system for use in the office to handle client passwords. Since I'm building from scratch I wanted to make sure I had properly planned my classes and functions before opening the code editor so I put a message on my door that says "Don't interrupt, thanks" followed by the date so people knew it was a fresh message and not something left from the previous day.

I'm deep in the zone, the psuedo code and logic is flowing, I'm getting classes planned and feeling really productive for an hour or so when suddenly my door flies open and in comes a sales person.

SP: "Hey, do you have any extra phones lying around? Mine's being slow and keeps hanging up on people."

Me: "Do you see the sign on my door right there at eye level which says not to bother me?"

SP: "oh, do you want me to come back later?"

Me: "You've already interrupted me now, let's go see what's going on before I spent an hour setting up a new phone for you." While we are walking across the office I asked him when the last time the phone rebooted.

SP: "idk, Salesperson#2 suggested that as I was headed over here but I figured I'd just ask you."

We get over to his desk and I see he has two phones sitting on his desk. "Where did this one come from?"

SP: "Oh that was on the desk over here but I figured I could use it."

Me: "Well aside from the fact that the phones are assigned to specific people for a reason, you took the time to unhook your phone to set this one up and you didn't think to reboot your phone first. Plug your phone back in."

He plugs the old phone, which is assigned to him, and while booting it does a quick firmware update and boots up fine. He tests a few things and decides it's all better now.

So someone suggested a fix for you and you decided, instead, you would break company IT policy by moving equipment from one station to another without notifying the IT department. You entered a room which had a closed door without knocking, and you disobeyed the sign on the actual door itself which politely requests that you go away. All because you couldn't be bothered to take 2 minutes and reboot your phone, which you had to do anyways.

You completely broke my train of thought and managed to waste 2 hours of effecient workflow because you had an emergency.

Adventures in security land.

The “legendary” lead dev authored a ticket that logs raw credentials for a third-party tool we’re using, and logs partially-obscured consumer passwords. His reasoning: “for debugging. And customer service!” And then argued with me over why that’s bad! Seriously?

Then in the release channel, he and the release manager are talking like I’m pestering them with my findings. Things like “I have some Root-induced changes coming” and “Fixed those, but she’ll probably have more...” etc.

Like come on.
I’m even being nice here, but you seriously need to stop screwing this up.

They also didn’t bother merging the fixes into the release branch, so I needed to re-review the entire (large) ticket on its own branch. Doubles the effort since I can’t easily see what changed.

The lead dev also only updated a few of the specs (despite me sending him a list), so there’s a bunch of failing ones now. Makes me unsure if he actually fixed everything.

Maybe I’m just being touchy, but ugh. Freaking annoying people.

At least he owned up to being the author this time instead of saying someone else (who wasn’t in the history...) wrote it. -.-

Dev: Your PR only addresses a quarter of the ticket

Dev2: *limps a commit so that now 1/2 of the ticket is addressed and creates a new PR for a separate ticket*

Dev: Your original PR only addresses half of the ticket

Dev2: *limps a commit so that now 3/4 of the ticket is addressed and creates a new PR for ANOTHER new ticket*

Dev: Your original PR only addresses 3/4 of the ticket

Dev2: *limps a commit so that now all of the ticket is addressed but two new bugs are introduced and creates a new PR for ANOTHER new ticket*

Dev: Your original PR introduces 2 new bugs

Dev2: *limps a commit addressing one of the two new bugs and creates a new PR for ANOTHER new ticket*

Dev: Your original PR still has one bu—

Manager: WOW GOOD JOB DEV2 THAT’S 5 PRs TODAY AMAZING! Dev you need to pickup the pace, you only have 2 PRs so far today. And get these PRs from Dev2 QA’d fast. He’s a rockstar!

Dev: …

*The 4 other PRs turned out to be equally dogshit*

Manager: Hey hurry up with QA, you’re holding Dev2 back!

Dev: …

Admin work, because its all manual:

- Each new project has to fill out an Excel tab in a workbook, with a list of all the major tasks and who is responsible. This then needs to be used to create a Gantt chart, manually, in the same tab, showing in what month a task starts and ends.

- Every month we have to manually enter status updates into a powerpoint slide on a shared deck. Which has a collision at least once per month.

- Once a quarter we need to do something similar as the powerpoint slides, but into a word doc instead.

- Once a week we need to track our time on projects in a tool that can't be integrated with (no API or anything). Meaning we can't link up a ticket tracking system to it, so again, all manual.

- Once every 6 months a new round of research funding opens up and we write proposals. The status for which are tracked in another Excel spreadsheet, manually, once a week until the deadline.

- The instructions for what to do with the proposals are so vague and badly documented that there is an unwritten rule, that for the first time you will have to ask a bunch of questions to the project manager. This is accepted by everyone and its just the done thing.

- Everything is stored in a dropbox style system, which has become so cluttered I can only find resources by saving the links sent out previously.

- Some of these updates / reports also get a 1 hour meeting for everyone to stand up and read out what they've entered.

- From time to time random things will need to be reported on to the higher ups (how many publications, research papers, patents, times and dates etc.). Again rather than a tool, a new Excel spreadsheet is whipped up and emailed to everyone on the team. Whoever sent it out, then has to merge the 20+ copies into 1 doc.

- Some of the staff (mostly the devs), use a ticket tracking system to keep track of everything. Management refuse to use it to track the things they need. Instead we have to copy paste from it into the word docs, powerpoint, excel etc.

- By far the most annoying. Management force all the above as they need the info for finance, accounting, legal etc etc. So we have to do it, but whenever there is a question from legal, management send the question to us. So despite having documented every facet of everything imaginable, it all gets ignored in favour of endless emails.

I once tried to to put an end to all of this madness by proposing the use of a ticket tracking system, and then building reporting tools on top of it.

... I was told that it "wasn't appropriate". Still don't know what that means.

I have been gone a while. Sorry. Workplace no longer allows phones on the lab and I work exclusively in the lab. Anyway here is a thing that pissed me off:

Systems Engineer (SE) 1 : 😐 So we have this file from the customer.
Me: 😑 Neat.
SE1: 😐 It passes on our system.
Me: 😑 *see prior*
Inner Me (IM): 🙄 is it taught in systems engineer school to talk one sentence at a time? It sounds exhausting.
SE1: but when we test it on your system, it fails. And we share the same algorithms.
Me: 😮 neat.
IM: 😮neat, 😥 wait what the fuck?
Me: 😎 I will totally look into that . . .
IM: 😨 . . . Thing that is absolutely not supposed to happen.

*Le me tracking down the thing and fixing it. Total work time 30 hours*

Me: 😃 So I found the problem and fixed it. All that needs to happen is for review board to approve the issue ticket.
SE1: 😀 cool. What was the problem?
Me: 😌 simple. See, if the user kicked off a rerun of the algorithm, we took your inputs, processed them, and put them in the algorithm. However, we erroneously subtracted 1 twice, where you only subtract 1 once.
SE1: 🙂 makes sense to me, since an erroneous minus 1 only effects 0.0001% of cases.

*le into review board*

Me: 😐 . . . so in conclusion this only happens in 0.0001% of cases. It has never affected a field test and if this user had followed the user training this would never have been revealed.
SE2: 🤨 So you're saying this has been in the software for how long?
Me: 😐 6 years. Literally the lifespan of this product.
SE2: 🤨 How do you know it's not fielded?
Me: 😐 It is fielded.
SE2: 🤨 how do you know that this problem hasn't been seen in the field?
Me: 😐 it hasn't been seen in 6 years?
IM: 😡 see literally all of the goddamn words I have said this entire fucking meeting!!!
SE2: 😐 I would like to see an analysis of this to see if it is getting sent to the final files.
Me: 🙄 it is if they rerun the algorithm from our product. It's a total rerun, output included. It's just never been a problem til this one super edge case that should have been thrown out anyway.
SE2: 🤨 I would still like to have SE3 run an analysis.
Me: 🙄 k.
IM: 😡 FUUUUUUUUUCK YOOOOOU

*SE3 run analysis*

SE3: 😐 getting the same results that Me is seeing.
Me: 😒 see? I do my due diligence.
SE2: 😐 Can you run that analysis on this file again that is somehow different, plus these 5 unrelated files?
SE3: 😎 sure. What's your program's account so I can bill it?
IM: 😍 did you ever knooooow that your my heeeerooooooo.

*SE3 runs analysis*

SE3: 😐 only the case that was broken is breaking.
SE2: 😐 Good.
IM: 🤬🤬🤬🤐 . . . 🤯WHY!?!?
Me: 😠 Why?
SE2: 😑 Because it confirms my thoughts. Me, I am inviting you to this algorithm meeting we have.
Me/IM: 😑/😡 what . . . the fuck?

*in algorithm meeting*

Me: 😑 *recaps all of the above* we subtract 1 one too many times from a number that spans from 10000 to -10000.
Software people/my boss/SE1/SE3: 🤔 makes sense.
SE2:🤨 I have slides that have an analysis of what Me just said. They will only take an hour to get through.
Me: 😑 that's cool but you need to give me your program's account number, because this has been fixed in our baseline for a week and at this point you're the only program that still cares. Actually I need the account to charge for the last couple times you interrupted me for some bullshit.

*we are let go.*

And this is how I spent 40+ useless hours against a program that is currently overrunning for no reason 🤣🤣🤣

Moral: never involve math guys in arithmetic situations. And if you ever feel like you're wasting your time, at least waste someone else's money.

Root has a deadline

I've been working on this CCPA ticket for awhile. Admittedly too long, but I'm new to the codebase and it's fucking sprawling. There has also been a lot of back-and-forth on the ticket.

Anyway, I've had a few blockers, such as how mailers work, the legal copy, where to put a admin-facing link to the dashboard, how to build the jira integration (and its creds), etc.

Quite awhile ago I asked Mr. Product, "Where should I put the ccpa dashboard link?" To which he responds: "I'll get you the answer today!" Awesome. Except he didn't. That day came and went without a peep. So, the next day I ask again: "Where should I put the ccpa dashboard link?" To which he responds: "I'll get you the answer today!" And that day comes and goes, too. I ask again, and you guessed it: "I'll get you the answer today." Repeat ad nauseam.

I also asked about the Jira integration and credentials. I got about the same treatment as above, but with a tiwst: they tell me to talk to / continue to bug Mr. H instead. Except Mr. H had been on PTO for weeks. Every time I ask, they keep referring me to him. A little over two weeks later (yesterday), I finally got a response from him. Yay! I was preoccupied with finishing the dashboard (which wasn't in the original ticket for some reason) so I didn't get a chance to look into it yet. After asking his boss three times, Mr. Product also finally (!!!) gave me a response on the link placement today, too! Though not directly: he discussed it with said boss in a group chat that I'm a part of, but never tagged me or told me directly. So, now I know where to put it (I think), but I have no idea how that area of the site is built (it's dynamic based on domain, login, and roles), so adding it will still be difficult.

The best part:

Today during standup, some lady I've only rarely seen before attends the meeting, doesn't say anything until the very end, and then announces that everything must be code-complete by tomorrow for release, and then promptly signs off.

For fuck's sake. I've had blockers on this for weeks, and now I need to finish it by fucking tonight?

I still don't know how to build the mailers (because translations and formats), nor how to actually send emails using them. I don't know how to modify the footer (dynamic, complex), how to add the admin-facing link (dynamic, complex), nor how build a Jira integration (haven't even looked yet). I just got unblocked on two of these fucking today. and it needs to be done and code reviewed by tomorrow?

No bloody way.
Maybe I should go back to my previous job. 😡

The tech stack at my current gig is the worst shit I’ve ever dealt with...

I can’t fucking stand programs, especially browser based programs, to open new windows. New tab, okay sure, ideally I just want the current tab I’m on to update when I click on a link.

Ticketing system: Autotask
Fucking opens up with a crappy piss poor sorting method and no proper filtering for ticket views. Nope you have to go create a fucking dashboard to parse/filter the shit you want to see. So I either have to go create a metric-arse tonne of custom ticket views and switch between them or just use the default turdburger view. Add to that that when I click on a ticket, it opens another fucking window with the ticket information. If I want to do time entry, it just feels some primal need to open another fucking window!!! Then even if I mark the ticket complete it just minimizes the goddamn second ticket window. So my jankbox-supreme PC that my company provided gets to strugglepuff along trying to keep 10 million chrome windows open. Yeah, sure 6GB of ram is great for IT work, especially when using hot steaming piles of trashjuice software!

I have to manually close these windows regularly throughout the day or the system just shits the bed and halts.

RMM tool: Continuum
This fucker takes the goddamn soggy waffle award for being utterly fucking useless. Same problem with the windows as autotask except this special snowflake likes to open a login prompt as a full-fuck-mothering-new window when we need to open a LMI rescue session!!! I need to enter a username and a password. That’s it! I don’t need a full screen window to enter credentials! FUCK!!! Btw the LMI tools only work like 70% of the time and drag ass compared to literally every other remote support tool I’ve ever used. I’ve found that it’s sometimes just faster to walk someone through enabling RDP on their system then remoting in from another system where LMI didn’t decide to be fully suicidal and just kill itself.

Our fucking chief asshat and sergeant fucknuts mcdoogal can’t fucking setup anything so the antivirus software is pushed to all client systems but everything is just set to the default site settings. Absolutely zero care or thought or effort was put forth and these gorilla spunk drinking, rimjob jockey motherfuckers sell this as a managed AntiVirus.

We use a shitty password manager than no one besides I use because there is a fully unencrypted oneNote notebook that everyone uses because fuck security right? “Sometimes it’s just faster to have the passwords at the ready without having to log into the password manager.” Chief Asshat in my first week on the job.

Not to mention that windows server is unlicensed in almost every client environment, the domain admin password is same across multiple client sites, is the same password to log into firewalls, and office 365 environments!!!

I’ve brought up tons of ways to fix these problems, but they have their heads so far up their own asses getting high on undeserved smugness since “they have been in business for almost ten years”. Like, Whoop Dee MotherFucking Doo! You have only been lucky to skate by with this dumpster fire you call a software stack, you could probably fill 10 olympic sized swimming pools to the brim with the logarrhea that flows from your gullets not only to us but also to your customers, and you won’t implement anything that is good for you, your company, or your poor clients because you take ten minutes to try and understand something new.

I’m fucking livid because I’m stuck in a position where I can’t just quit and work on my business full time. I’m married and have a 6m old baby. Between both my wife and I working we barely make ends meet and there’s absolutely zero reason that I couldn’t be providing better service to customers without having to lie through my teeth to them and I could easily support my family and be about 264826290461% happier!

But because we make so little, I can’t scrap together enough money to get Terranimbus (my startup) bootstrapped. We have zero expendable/savable income each month and it’s killing my soul. It’s so fucking frustrating knowing that a little time and some capital is all that stands between a better life for my family and I and being able to provide a better overall service out there over these kinds of shady as fuck knob gobblers.

Story time:
Yesterday I wanted to go to the theater with my girlfriend. It was her idea because as a student you can get reduced tickets for the play, but only via the online store exactely two hours before the play starts. We had already tried two weeks before but with no success. So this time I said i want to be on my pc with a proper browser and not a mobile version like last time. So we are sitting at home me in front of their website on one screen and with a clock on the other screen. Two minutes realy i hit refresh and I get a selection for the reduced tickets, nice.

You would think.

After selecting the amount. ERROR: Can not get your tickets. I was like fuck they are already sold out because it's a popular play. But hey let's try again. I got one ticket but not the second one, okay strange lets try again, same ERROR again. WHAT the FUCK, no feedback what so ever. My girlfriend had then the idea that they maybe restricted the amount for reduced tickets to one (does not state this explicitly but hey lets give it a shot). Use second browser select one ticket. ERROR can not get you the amount of seats. Rage level near to a 1000 why did it work two minutes before but not anymore. Trying around for five more minutes finally got the second ticket.

Now the real fun begins.

Proceeding to checkout should not be that hard you would think, but you need to be registered for that. Okay so let's do that. The salutation is not required neither is the address for the tickets but you need to have a company name??!!!!! The fuck?? I am not self employed and neither are a most other people around here so why is this field mandatory? Beeing a little under stress I decided to found the "asdf" company with my girlfriend.

Now one would think checking out is easy. Not so fast.

After accepting the terms of service another ERROR, unable to accept your data. What data? I did not input anything new? Where does this come from? Ok never mind I am going to pay with credid card that must work!
ERROR: Internal paymentservice initialization failure! Sorry what? I thought maybe I was to long idle in this browser and they do not reserve the tickets for so long (which would be no surprise to me at this point). Let's try again. Nope same error.

Now my rage level was really over 9000 but we really wanted to go so I decided to call the customer SUPPORT. Or better to say I had a answering maching telling me for ten minutes how sorry they are that this takes so long, yeah you bet. Then and this is now really great: the support guy asks me: "What error do you see? Internal paymentservice initialization failure?" I was like, okay he knows this so they need to know how to handle it. FUCK NO. "Sorry I can't help you. This is our payment system maybe they (IT) are doing some maintenance I can't halp you. Call the theater directly good day." Sorry what just happened, you fuckers are the vendors for the tickets for nearly all big events around here and the theater explicitly states to call you for tickets but you can not help me? Like hell.

This process took 25 very frustrating minutes and I was really angry and wanted to quit, then I saw that there is also a paypal option which I had not tried. With very little hope i selected everything for the payment, registered with paypal and they told me I already had an account. So reactivated this five year old account payed with all the mobile passwords and tans to finally, after 30 fucking minutes, get a pdf file for a ticket. Repeated the last step for the second ticket and with some time left to get there we were off.

Root gets ignored.

I've been working on this monster ticket for a week and a half now (five days plus other tickets). It involves removing all foreign keys from mass assignment (create, update, save, ...), which breaks 1780 specs.

For those of you who don't know, this is part of how rails works. If you create a Page object, you specify the book_id of its parent Book so they're linked. (If you don't, they're orphans.) Example: `Page.create(text: params[:text], book_id: params[:book_id], ...)` or more simply: `Page.create(params)`

Obviously removing the ability to do this is problematic. The "solution" is to create the object without the book_id, save it, then set the book_id and save it again. Two roundtrips. bad.

I came up with a solution early last week that, while it doesn't resolve the security warnings, it does fix the actual security issue: whitelisting what params users are allowed to send, and validating them. (StrongParams + validation). I had a 1:1 with my boss today about this ticket, and I told him about that solution. He sort of hand-waved it away and said it wouldn't work because <lots of unrelated things>. huh.

He worked through a failed spec to see what the ticket was about, and eventually (20 minutes later) ran into the same issues Idid, and said "there's no way around this" (meaning what security wants won't actually help).

I remembered that Ruby has a `taint` state tracking, and realized I could use that to write a super elegant drop-in solution: some Rack middleware or a StrongParams monkeypatch to mark all foreign keys from user-input as tainted (so devs can validate and un-taint them), and also monkeypatch ACtiveRecord's create/save/update/etc. to raise an exception when seeing tainted data. I brought this up, and he searched for it. we discovered someone had already build this (not surprising), but also that Ruby2.7 deprecates the `taint` mechanism literally "because nobody uses it." joy. Boss also somehow thought I came up with it because I saw the other person's implementation, despite us searching for it because I brought it up? 🤨

Foregoing that, we looked up more possibilities, and he saw the whitelist+validation pattern quite a few more times, which he quickly dimissed as bad, and eventually decided that we "need to noodle on it for awhile" and come up with something else.

Shortly (seriously 3-5 minutes) after the call, he said that the StrongParams (whitelist) plus validation makes the most sense and is the approach we should use.

ffs.
I came up with that last week and he said no.
I brought it up multiple times during our call and he said it was bad or simply talked over me. He saw lots of examples in the wild and said it was bad. I came up with a better, more elegant solution, and he credited someone else. then he decided after the call that the StrongParams idea he came up with (?!) was better.

jfc i'm getting pissy again.

Manager: Messages not visible! bug ticket!!!!

Dev: oh fuck, there's an issue with our chat system, not good! _inspects ticket_ oh, it's just a display issue that actually is according to the previous spec, yawn...

Dev: please describe the bug better next time, I though we had a major outage, this is simply a small design issue...

Manager: ...

Dev: ...

I think I'm quitting soon guys. I literally do not get paid enough to deal with these incompetent idiots each day.

Meanwhile:

Management: forget your shitty salary, take one for the team, you get 3% of the shares in the company!!!!

Dev: what fucking shares, you haven't even converted to a corporation yet, THERE ARE NO SHARES

Management: ...

Dev: ...

Oh yeah and they called me at 6:30 PM today: "so i guess you are winding down for the day"

fuck outta here i haven't been working since 5 you fucks

jesus i swear some people need to screw their fucking head on straight, so far gone into the hUsTlE CuLtUrE they don't even know what reality is anymore

College can be one of the worst investments for an IT career ever.

I've been in university for the past 3 years and my views on higher education have radically changed from positive to mostly cynical.

This is an extremely polarizing topic, some say "your college is shite", "#notall", "you complain too much", and to all of you I am glad you are happy with your expensive toilet paper and feel like your dick just grew an inch longer, what I'll be talking about is my personal experience and you may make of it what you wish. I'm not addressing the best ivy-league Unis those are a whole other topic, I'll talk about average Unis for average Joes like me.

Higher education has been the golden ticket for countless generations, you know it, your parents believe in it and your grandparents lived it. But things are not like they used to be, higher education is a failing business model that will soon burst, it used to be simple, good grades + good college + nice title = happy life.

Sounds good? Well fuck you because the career paths that still work like that are limited, like less than 4.

The above is specially true in IT where shit moves so fast and furious if you get distracted for just a second you get Paul Walkered out of the Valley; companies don't want you to serve your best anymore, they want grunt work for the most part and grunts with inferiority complex to manage those grunts and ship the rest to India (or Mexico) at best startups hire the best problem solvers they can get because they need quality rather than quantity.

Does Uni prepare you for that? Well...no, the industry changes so much they can't even follow up on what it requires and ends up creating lousy study programs then tells you to invest $200k+ in "your future" for you to sweat your ass off on unproductive tasks to then get out and be struck by jobs that ask for knowledge you hadn't even heard off.

Remember those nights you wasted drawing ER diagrams while that other shmuck followed tutorials on react? Well he's your boss now, but don't worry you will wear your tired eyes, caffeine saturated breath and overweight with pride while holding your empty title, don't get me wrong I've indulged in some rough play too but I have noticed that 3 months giving a project my heart and soul teaches me more than 6 months of painstakingly pleasing professors with big egos.

And the soon to be graduates, my God...you have the ones that are there for the lulz, the nerds that beat their ass off to sustain a scholarship they'll have to pay back with interests and the ones that just hope for the best. The last two of the list are the ones I really feel bad for, the nerds will beat themselves over and over to comply with teacher demands not noticing they are about to graduate still versioning on .zip and drive, the latter feel something's wrong but they have no chances if there isn't a teacher to mentor them.

And what pisses me off even more is the typical answers to these issues "you NEED the title" and "you need to be self taught". First of all bitch how many times have we heard, seen and experienced the rejection for being overqualified? The market is saturated with titles, so much so they have become meaningless, IT companies now hire on an experience, economical and likeability basis. Worse, you tell me I need to be self taught, fucker I've been self taught for years why would I travel 10km a day for you to give me 0 new insights, slacking in my face or do what my dog does when I program (stare at me) and that's just on the days you decide to attend!

But not everything is bad, college does give you three things: networking, some good teachers and expensive dead tree remnants, is it worth the price tag, not really, not if you don't need it.

My broken family is not one of resources and even tho I had an 80% scholarship at the second best uni of my country I decided I didn't need the 10+ year debt for not sleeping 4 years, I decided to go to the 3rd in the list which is state funded; as for that decision it worked out as I'm paying most of everything now and through my BS I've noticed all of the above, I've visited 4 universities in my country and 4 abroad and even tho they have better everything abroad it still doesn't justify some of the prices.

If you don't feel like I do and you are happy, I'm happy for you. My rant is about my personal experience which is kind of in the context of IT higher education in the last ~8 years.

Just letting some steam off and not regretting most of my decisions.

First I wanna say how grateful I am that devRant exists, because my friends either don’t understand this vocab or don’t care lol.

Last week I worked on a pretty large ticket, opened a PR with 54 file changes. Just to follow standards I set the PR milestone to a future release version, but the truth is I didn’t care which version this work ended up in— I just needed it to go into the develop branch asap.

Since it was a large PR there was some expected discussion that prolonged its merging, but in the meantime I started a second branch that depended on some of the work from this branch. I set the new branch’s upstream to develop, fully expecting my PR to merge into develop, since that’s what I set the PR base to.

I completed all the work I could in the new branch, and got two colleagues to approve the initial PR so it would be merged into develop, I could add the finishing touch and get this work done seamlessly before the week was over. They approved, it got merged, I pulled develop, and… my work wasn’t there. I went to look at my PR and someone had changed the base branch to a release branch. It was my boss, who thought he was helping. (Our bosses don’t actually work on the same team as us, so he didn’t know. it’s weird. We have leads that keep track of our work instead.)

I messaged him and told him I really needed this in develop, knowing our release branch won’t be in develop for probably another week. I was very annoyed but didn’t wanna make him feel too bad so I said I’d just merge the release branch into my new branch. So many conflicts I couldn’t see straight. His response was “yeah and you’ll probably have a bunch of package manager conflicts too because that’s in that release.” He was right— I have so many package manager conflicts that I can’t even see how many compiler conflicts there are. I considered cherry picking my changes, but the whole reason I set develop as my upstream was to avoid having any conflicts since I’m working in the same functions, and this would create more.

So I could spend the next (?) days making educated guesses on possibly a thousand conflict resolutions, or I can revert my release branch merge and quietly step back and wait for the release branch to be merged into develop.

I’m sure cherry picking is the best option here but I’m genuinely too annoyed lol, and fortunately my team does not care to notice if I step back and work on something else to kill time until it’s fixed automatically. But I’m still in dire need of a rant because my entire plan was ruined by a well-meaning person who messed with my PR without asking, so here is that rant and I thank you for your time.

Ticket: Allow merchants to customize how their Wallet Passes look! It’ll be super easy, just add these nine merchant-modifiable strings (they support vars) and use their contents for text instead of what we use now. Simple!

Reality: There need to be 24 strings, there are some rules I can’t convey to the merchant (because the system literally does not include instructions, only a name and a textbox), the code to generate the wallet pass is inefficient, uncommented, branching spaghetti that I’ll need to rewrite (it seriously generates every possible field, and then only uses the ones it needs), the specs are so much worse, and half the default values they want aren’t even possible. As in, I don’t know if it’s a car loan, let alone the exact make and model of the bloody thing.

And no, sorry, we have no way of knowing what their fucking “vertical” is, either, so we can’t display that. Fucking sales.

Asdhkjfsjfads

WHY MUST EVERYTHING SUCK

I'm extremely lucky I'm not violent person. What happened today for some reason just completely pissed me off. I'm not sure why it got under my skin so much, but I feel completely disrespected.

I went to our marketing person's office to discuss a basic requirement for our api. Very simply, we have a lot of old shitty date that doesn't have a lot of fields filled out (worse yet, some are simply bogus values like crazy random dates and whatnot).

She put in a ticket claiming our most recent change started changed the creation dates to be empty. Easy enough to disprove, because the marketing software we have shows a records of all the edits for each contact, and if it came from our api it'll be labeled as "Web API". So of course I check the example contacts she give us, and there's no history of changes, meaning they never had the date to begin with (which is correct, as until now we didn't track creation date WHICH IS NOT MY DECISION. So dude 10 years ago probably made that decision).

So I start asking what exactly we're using it for. She does an absolutely horrible job of describing it and keeps telling me "no you absolutely have to be able to do all this, it's our requirements". By "this" she wants me to magically give all these contacts correct creation dates after the fact.

Eventually she gets the whole campaign idea out and I point, politely, that they're probably violating GDPR. She starts yelling saying her and her boss have been doing marketing for years and they know what they're doing. So I (less politely this time) said that's fine, I just want to talk with her boss to make sure he understands he's in the grey area and that if I'm the one building this, I'm kind of liable as well.

She clearly didn't like that, but I thought whatever, let's just agree on some requirements and I'll pass it on to my boss (who genuinely shits on her every single day and is constantly saying she never knows what she's doing).

So I go back , do some work. A little later I have to go print something off which is next to her office. Her door is shut, but I can hear her from down the hall yelling at someone about the conversation we just had. She actually starts mocking me. Doing the "stupid person" voice. This goes on for longer than our conversation.

Like I said, I know I'm right and she's just venting because she doesn't want to admit she's made a mistake. But for some reason it just completely broke me. I'm new but up until this point everyone had been pretty open about how they feel about me and my co-worker. But she just didn't need to go that bloody far.

Ticket: “feature [x] doesn’t work”

Me: “I’ll need more details: how do I reach feature [x]? In which of the three projects you assigned me is that?”

Manager: “the design is in the ticket”

Me, in my head: “can you effin listen to what I told you before giving air to your mouth?”
Me, in person: “yeah I just need to know which project this refers to and how to reach it”

Manager: “but you have to open the ticket as a separate page!”

Me: “sure!” *waits 15 min, opens a ticket for more details, assigns it to manager, flags as blocking, flags the other one as blocked*

5 mins later: details are given and I can proudly fox it by remembering the manager they have to login in order to see feature [x]

Later in the workweek:

Manager at 8:00 URGENT FEATURE! MUST BE DELIVERED BY EOD

Me, 10:00 “can jump on it, need authorisation for [a procedure]

Me, 11,12,13,15,16,17:30: pings for an answer

Manager, 17:58 “ah sorry didn’t see, we can do it tomorrow”

Is this the matrix? Am I being stopped from developing cause I am randomly accessing matrix’s code without knowing it? Is this the Truman show? And most importantly: can I please take part to a manager hiring session? I am curious to see how tf you hire such peculiar people.

When managers look at my code, it’s shit, it’s over complicated, it’s overly difficult to read, it took too long, it’s too much for a simple ticket, i handled too many edge cases, we’ll never need most of it, why did I bother making it extensible when it’ll never need to change, how dare I use “unless”, why did I bother writing all these comments, why did I update the documentation that nobody reads because it’s outdated, etc. They say I should be more like the legendary devs and push janky code quickly, and complain that I don’t have any flops (problems in prod) like those are a good thing.

When my coworkers look at my code, they say it’s clean, amazingly easy to read, a monster feature that’s somehow still a joy to review and work on, it makes their lives easier, that it does exactly what it should in all cases, that they learned something from reading it, and thank me for the comments and documentation. And marvel that I finished it so well in so little time.

Am I bragging? Not intentionally; I’ve heard these things repeatedly since I started here, and the contrast between the above is so stark.

In reality, the managers are just idiots who were promoted far above their competence, and make everything worse. (Gee, who woulda thought?) It’s just so frustrating.

So I'm back from vacation! It's my first day back, and I'm feeling refreshed and chipper, and motivated to get a bunch of things done quickly so I can slack off a bit later. It's a great plan.

First up: I need to finish up tiny thing from my previous ticket -- I had overlooked it in the description before. (I couldn't test this feature [push notifications] locally so I left it to QA to test while I was gone.)

It amounted to changing how we pull a due date out of the DB; some merchants use X, a couple use Y. Instead of hardcoding them, it would use a setting that admins can update on the fly.

Several methods deep, the current due date gets pulled indirectly from another class, so it's non-trivial to update; I start working through it.

But wait, if we're displaying a due date that differs from the date we're actually using internally, that's legit bad. So I investigate if I need to update the internals, too.

After awhile, I start to make lunch. I ask my boss if it's display-only (best case) and... no response. More investigating.

I start to make a late lunch. A wild sickness appears! Rush to bathroom; lose two turns.

I come back and get distracted by more investigating. I start to make an early dinner... and end up making dinner for my monster instead.

Boss responds, tells me it's just for display (yay!) and that we should use <macro resource feature> instead.

I talk to Mr. Product about which macros I should add; he doesn't respond.

I go back to making lunch-turn-dinner for myself; monster comes back and he's still hungry (as he never asks for more), so I make him dinner.

I check Slack again; Mr. Product still hasn't responded. I go back to making dinner.

Most of the way through cooking, I get a notification! Product says he's talking it through with my boss, who will update me on it. Okay fine. I finish making dinner and go eat.

No response from boss; I start looking through my next ticket.

No response from boss. I ping him and ask for an update, and he says "What are you talking about?" Apparently product never talked to bossmang =/ I ask him about the resources, and he says there's no need to create any more as the one I need already exists! Yay!

So my feature went from a large, complex refactor all the way down to a -1+2 diff. That's freaking amazing, and it only took the entire day!

I run the related specs, which take forever, then commit and push.

Push rejected; pull first! Fair, I have been gone for two weeks. I pull, and git complains about my .gitignore and some local changes. fine, whatever. Except I forgot I had my .gitignore ignored (skipped worktree). Finally figure that out, clean up my tree, and merge.

Time to run the specs again! Gems are out of date. Okay, I go run `bundle install` and ... Ruby is no longer installed? Turns out one of the changes was an upgrade to Ruby 2.5.8.

Alright, I run `rvm use ruby-2.5.8` and.... rvm: command not found. What. I inspect the errors from before and... ah! Someone's brain fell out and they installed rbenv instead of the expected rvm on my mac. Fine, time to figure it out. `rbenv which ruby`; error. `rbenv install --list`; skyscraper-long list that contains bloody everything EXCEPT 2.5.8! Literally 2.5 through 2.5.7 and then 2.6.0-dev. asjdfklasdjf

Then I remember before I left people on Slack made a big deal about upgrading Ruby, so I go looking. Dummy me forgot about the search feature for a painful ten minutes. :( Search found the upgrade instructions right away, ofc. I follow them, and... each step takes freaking forever. Meanwhile my children are having a yelling duet in the immediate background, punctuated with screams and banging toys on furniture.

Eventually (seriously like twenty-five minutes later) I make it through the list. I cd into my project directory and... I get an error message and I'm not in the project directory? what. Oh, it's a zsh thing. k, I work around that, and try to run my specs. Fail.

I need to update my gems; k. `bundle install` and... twenty minutes later... all done.

I go to run my specs and... RubyMine reports I'm using 2.5.4 instead of 2.5.8? That can't be right. `ruby --version` reports 2.5.8; `rbenv version` reports 2.5.8? Fuck it, I've fought with this long enough. Restarting fixes everything, right? So I restart. when my mac comes back to life, I try again; same issue. After fighting for another ten minutes, I find a version toggle in RubyMine's settings, and update it to 2.5.8. It indexes for five minutes. ugh.

Also! After the restart, this company-installed surveillance "security" runs and lags my computer to hell. Highest spec MacBook Pro and it takes 2-5 seconds just to switch between desktops!

I run specs again. Hey look! Missing dependency: no execjs. I can't run the specs.

Fuck. This. I'll just push and let the CI run specs for me.

I just don't care anymore. It's now 8pm and I've spent the past 11 hours on a -1+2 diff!

What a great first day back! Everything is just the way I left it.

Dear Product Owners,

If you tell me how I need to architect my software again I'm going to ask you to provide a network topology of the architecture you want me to build.

I'll also need you to request the new servers, work with the ops teams to setup credentials, provision the NAT, register the domains and document the routes that the proxy will need to use.

then I'll need you to hook the repo up to our non-existent pipeline so that I can make sure I won't do all that testing I already can't do.

I hope you're paying attention, because that framework you told me I needed to use is going to be a pain to setup correctly.

after you're done with that, please attach any documentation you shit out to the ticket you never created.

Enragedly yours,
Looking for a new job

PS: get fucked

This one crazy:
We made an app for our client to scan some parcels via barcode.

They just created a ticket, for complaining that it's hard to scan in the storage room, because it's so dark. They are like sometimes we need to use a torge to scan. Can you increase the contrast of the app or something to scan better in darker place.

Did not know what to answer, but my thoughts were like: why the fuck you don't put enough light in that room?! 🤔🤷🏽‍♂️

[ Introduction ]
In Internet culture, the 1% rule is a rule of thumb pertaining to participation in an internet community, stating that only 1% of the users of a website add content, while the other 99% of the participants only lurk.

[ The story ]
A year ago I had a problem with X software.
I opened a ticket on its repository but a week goes by and no one responds. I need it to work! So I opened a pull request and it got merged in a day or two after a quick review.

Seeing that the tickets were many and the maintainers were few, I decided to stay and help.

Today, I am in the top #10 contributors.
I have made 20 commits and edited 4k lines of code. (Honestly, it's not that much, at work I do way more than that, anyway...)

This repository is an alternative to another popular closed-source software and it's massively used by well-known companies
(tech-giants).

[ Stats ]
User base: 20.000 (all of them are devs)
Total contributors: 200 (1%)
Contributors with more than 1 commit: 60 (0.3%)

[ Consideration ]
I would never have believed a year ago that participation could be so low despite the number of dev-users being so high.

The software does not require great technical expertise and if you are using it for work then you already have the skill-set you need to contribute.

Now listen, I know that not everyone wants to contribute. I know right and I respect it ... but really:

The 0.3% ?! Only 60 devs on 20k are active contributors?! Only 200 (1%) devs have ever made a single commit and then they left.

Holy sh**

Highlights from my week:

Prod access: Needed it for my last four tickets; just got it approved this week. No longer need it (urgently, anyway). During setup, sysops didn’t sync accounts, and didn’t know how. Left me to figure out the urls on my own. MFA not working.

Work phone: Discovered its MFA is tied to another coworker’s prod credentials. Security just made it work for both instead of fixing it.

My merchant communication ticket: I discovered sysops typo’d my cronjob so my feature hasn’t run since its release, and therefore never alerted merchants. They didn’t want to fix it outside of a standard release. Some yelling convinced them to do it anyway.

AWS ticket: wow I seriously don’t give a crap. Most boring ticket I have ever worked on. Also, the AWS guy said the project might not even be possible, so. Weee, great use of my time.

“Tiny, easy-peasy ticket”: Sounds easy (change a link based on record type). Impossible to test locally, or even view; requires environments I can’t access or deploy to. Specs don’t cover the record type, nor support creating them. Found and patched it anyway.

Completed work: Four of my tickets (two high-priority) have been sitting in code review for over a month now.

Prod release: Release team #2 didn’t release and didn’t bother telling anyone; Release team #1 tried releasing tickets that relied upon it. Good times were had.

QA: Begs for service status page; VP of engineering scoffs at it and says its practically impossible to build. I volunteered. QA cheered; VP ignored me.

Retro: Oops! Scrum master didn’t show up.

Coworker demo: dogshit code that works 1 out of 15 times; didn’t consider UX or user preferences. Today is code-freeze too, so it’s getting released like this. (Feature is using an AI service to rearrange menu options by usage and time of day…)

Micromanager response: “The UX doesn’t matter; our consumers want AI-driven models, and we can say we have delivered on that. It works, and that’s what matters. Good job on delivering!”

Yep.
So, how’s your week going?

Am I really unlucky, or are juniors these days all lazy af and such pampered babies that need hand holding all the time?
So back when I was a junior, when I wanted to learn something new, I would ask for some pointers from my seniors, could be an article, a video or even a book. From there I would look up further knowledge, play with the idea in my machine. If I couldn't understand something, or if I needed a better explanation of something, I would go back to my senior, but it was really rare.
Then comes this modern day, I'm the senior now and I'm in charge of mentoring a bunch of kids, who would treat me like their personal chatgpt. "Hey Junior #0, this is something you may want to read to help your next ticket, let me know if you have difficulty". Next day junior #0 would come back and say "I don't understand, the article mentioned X but I don't know how to do X. Can you show me how to do X?". Bro, no one knows how to do X after being born, just google "how to do X" and it gives you the fucking answer. Why the fuck do you have to circle back to me because of this. Junior #1 would refuse to read any articles longer than 250 words, and require constant 1-1 meetings to give him personal lectures. Dude this is not a class room, grow the fuck up! Junior #3 would write the messiest code possible despite my efforts to introduce tons of resources, then complain "why I'm still junior, how do I grow". Bro maybe if you learned half of what I sent you, you would have gotten promote by now. Fucking lazy kids these days!
Oh I can't fire these juniors. Top management was very clear that "we don't have budget to hire other devs for you, it's your responsibility to train them better".

I've recently received another invitation to Google's Foobar challenges.

A while ago someone here on devRant (which I believe works at Google, and whose support I deeply appreciate) sent me a couple of links to it too. Unfortunately back then I didn't take the time to learn the programming languages (Python or Java) that Google requires for these challenges. This time I'm putting everything on Python, as it's the easiest language to learn when coming from Bash.

But at the end of the day.. I am a sysadmin, not a developer. I don't know a single thing about either of these languages. Yet I can't take these challenges as the sysadmin I am. Instead, I have to learn a new language which chances are I'll never need again outside of some HR dickhead's interview with lateral thinking questions and whiteboard programming, probably prohibited from using Google search like every sane programmer and/or sysadmin would for practical challenges that actually occur in real life.

I don't want to do that. Google is a once in a lifetime opportunity, I get that. Many people would probably even steal that foobar link from me if they could. But I don't think that for me it's the right thing to do. Google has made a serious difference by actually challenging developers with practical scenarios, and that's vastly superior to whatever a HR person at any other company could cobble together for an interview. But there's one thing that they don't seem to realize. A company like Google consists of more than just developers. Not only that, it probably consists - even within their developer circles - of more than just Python and Java developers. If any company would know about languages that are more optimized such as C, it would be Google that has to leverage this performance in order to be able to deliver their services.

I'll be frank here. Foobar has its own issues that I don't like. But if Google were a nice company, I'd go for it all the way nonetheless - after all, they are arguably the single biggest tech company in the world, and the tech industry itself is one of the biggest ones in the world nowadays. It's safe to say that there's likely no opportunity like working at Google. But I don't think it's the right thing. Even if I did know Python or Java... Even if I did. I don't like Google's business decisions.

I've recently flashed my OnePlus 6T with LineageOS. It's now completely Google-free, except for a stock Yalp account (that I'm too afraid to replace with my actual Google account because oh dear, third-party app stores, oh dear that could damage our business and has to be made highly illegal!1!). My contacts on that phone are are all gone. They're all stored on a Google server somewhere (except for some like @linuxxx' that I consciously stored on device storage and thus lost a while back), waiting for me to log back in and sync them back. I've never asked for this. If Google explicitly told me that they'd sync all my contacts to my Google account and offer feasible alternatives, I'd probably given more priority to building a CalDAV and CardDAV server of my own. Because I do have the skills and desire to maintain that myself. I don't want Google to do this for me.

Move fast and break things. I've even got a special Termux script on my home screen, aptly named Unfuck-Google-Play. Every other day I have to use it. Google Search. When I open it on my Nexus 6P, which was Google's foray into hardware and in which they failed quite spectacularly - I've even almost bent and killed it tonight, after cursing at that piece of shit every goddamn day - the Google app opens, I type some text into it.. and then it just jumps back to the beginning of whatever I was typing. A preloader of sorts. The app is a fucking web page parser, or heck probably even just an API parser. How does that in any way justify such shitty preloaders? How does that in any way justify such crappy performance on anything but the most recent flagships? I could go on about this all day... I used to run modern Linux on a 15 year old laptop, smoothly. So don't you Google tell me that a - probably trillion dollar - company can't do that shit right. When there's (commercialized) community projects like DuckDuckGo that do things a million times better than you do - yet they can't compete with you due to your shit being preloaded on every phone and tablet and impossible to remove without rooting - that you Google can't do that and a lot more. You've got fucking Google Assistant for fucks sake! Yet you can't make a decent search app - the goddamn thing that your company started with in the first place!?

I'm sorry. I'd love to work at Google and taste the diversity that this company has to offer. But there's *a lot* wrong with it at the business end too. That is something that - in that state - I don't think I want to contribute to, despite it being pretty much a lottery ticket that I've been fortunate enough to draw twice.

Maybe I should just start my own company.

Finished my project early today. I assumed it would take another day or two since it's primarily research and I had no idea how to progress, but I caught a break and finished it early. I also finished another surprise ticket! yay! I had the rest of the day to myself!

... had!

But then I noticed I had been working on the wrong branch. Fuck. Moving my work over was tedious, as was the cleanup. I kicked myself for good measure. Also, every time I switch branches, I need to run a bloody slow script that runs all the migrations, data tasks, backfills, etc. for the branch. It takes 12-18 minutes. There's a faster version, but it usually breaks things.

Turns out the branch I was supposed to be working on wasn't up to date with master. So I merged that in, leading to....

merge conflicts. Because of course there are conflicts. To make matters worse, I had (and have) no idea which changes were correct because idfk what those 248 new commits are doing. So I guessed at them, ran the script, and (after more waiting) ran a few related specs. Yet more waiting. Sense a pattern here? Eventually they finished, and all the specs passed. H'ray. So I committed the changes, and told Jenkins to kick off a full spec suite, which takes 45+ minutes.

La de da, I go back to cleaning up the previous ticket, pushing reversion commits, etc. Later, I notice the ticket number, look at the branch number I've been working on.... and. Fuuuck. I realize I had put everything on the wrong freaking branch AGAIN. I'm such an idiot. Cue more cleanup, more reversions, running the bloody script again and again. More wasted time, more kicking. ugh.

All of this took well over three hours. So instead of finishing at a leisurely 5:00 like a normal person, I finally stopped around 9pm. and I won't know the Jenkins spec results until morning.

A nice early day?
I should know better.

I manage a team of engineers.

Toxic Culture Post #2:

Manager: Everybody on your team needs their own swimlane in Jira. Each person's work should be their own lane. When I have a ticket for <Project A> I want to make sure that <Bob> always gets it, all tickets for <Project B> must go to <James>. You'll need to figure out which team member will handle <New Project C> and create their personal swim lane.

Me: That's not really how SCRUM works. Actually, that's not how teamwork works. You're creating silos and we all need to learn how to do these tasks. We're a cross-functional team, and each team member brings their own unique talents to the whole process.

Manager: So you'll create the swimlanes?

Me: No

Manager (to Bob): You'll be devoted to <Project A> from now own. It's the only work I expect you to do. All work for that project will be yours.

Likewise, my manager also reached out to each team member and assigned them specific tasks, furthering the silos.

!dev

Ffuuuuucckk

This day just sucks.
Got a speeding ticket, went to pay it first thing in the morning. To renew insurance I had to call the bank to update my phone nr for 2FA. In this endless loop of „for this, press 1, for that, press2“ I pressed the wrong number and it invalidated my e-Banking password.
After a while got my number updated, after that called the insurance, after waiting for like 20min got that sorted and wanted to check my bank balance but I couldn’t log in. Now I can’t reset it either because it’s locked.
Need to call then again but needed a break and wanted to cook something but now my FUCKING SINK is clogged.

Have to uninstall half of the kitchen to get to t he pipes..

And it’s only noon.

I’m trying to add digit separators to a few amount fields. There’s actually three tickets to do this in various places, and I’m working on the last of them.

I had a nightmare debugging session earlier where literally everything would 404 unless I navigated through the site in a very roundabout way. I never did figure out the cause, but I found a viable workaround. Basically: the house doesn’t exist if you use the front door, but it’s fine if you go through the garden gate, around the back, and crawl in through the side window. After hours of debugging I eventually discovered that if I unlocked the front door with a different key, everything was fine… but nobody else has this problem?

Whatever.
Onto the problem at hand!

I’m trying to add digit separators to some values. I found a way to navigate to the page in question (more difficult than it sounds), and … I don’t know what view is rendering the page. Or what controller. Or how it generates its text.

The URL is encrypted, so I get no clues there. (Which was lead dev’s solution to having scrapeable IDs instead of just, you know, fixing them). The encryption also happens in middleware, so it’s a nightmare to work through. And it’s by the lead dev, so the code is fucking atrocious.

The view… could be one of many, and I don’t even know where they are. Or what layout. Or what partials go into building it.

All of the text on the page are “resources” — think named translations that support plus nested macros. I don’t know their names, and the bits of text I can search for are used fucking everywhere. “Confirmation number” (the most unique of them) turns up 79 matches. “Fee” showed up in 8310 places before my editor gave up looking. Really.

The table displaying the data, which is what I actually care about, isn’t built in JS or markup, but is likely a resource that goes through heavy processing. It gets generated in a controller somewhere (I don’t know the resource name so I can’t find it), and passed through several layers of “dynamic form” abstraction, eventually turned into markup, and rendered as a partial template. At least, that’s how it worked in the previous ticket. I found a resource that looks right, and there’s only the one. I found the nested macros it uses for the amount and total, and added the separators there… only to find that it doesn’t work.

Fucking dead end.

And i have absolutely nothing else to go on.

Page title? “Show”
URL? /~LiolV8N8KrIgaozEgLv93s…
Text? All from macros with unknown names. Can’t really search for it without considerable effort.
Table? Doesn’t work.
Text in the table? doesn’t turn up anything new.
Legal agreement? There are multiple, used in many places, generates them dynamically via (of course) resources, and even looking through the method usages, doesn’t narrow it down very much.

Just.
What the fuck?
Why does this need to be so fucking complicated?

And what genius decided “$100000.00” doesn’t need separators? Right, the lot of them because separators aren’t used ANYWHERE but in code I authored. Like, really? This is fintech. You’d think they would be ubiquitous.

And the sheer amount of abstraction?
Stupid stupid stupid stupid stupid.

> Worst work culture you've experienced?

It's a tie between my first to employers.

First: A career's dead end.
Bosses hardly ever said the truth, suger-coated everything and told you just about anything to get what they wanted. E.g. a coworker of mine was sent on a business trip to another company. They had told him this is his big chance! He'd attend a project kick-off meeting, maybe become its lead permanently. When he got there, the other company was like "So you're the temporary first-level supporter? Great! Here's your headset".

And well, devs were worth nothing anyway. For every dev there were 2-3 "consultants" that wrote detailed specifications, including SQL statements and pseudocode. The dev's job was just to translate that to working code. Except for the two highest senior devs, who had perfect job security. They had cooked up a custom Ant-based build system, had forked several high-profile Java projects (e.g. Hibernate) and their code was purposely cryptic and convoluted.
You had no chance to make changes to their projects without involuntarily breaking half of it. And then you'd have to beg for a bit of their time. And doing something they didn't like? Forget it. After I suggested to introduce automated testing I was treated like a heretic. Well of course, that would have threatened their job security. Even managers had no power against them. If these two would quit half a dozen projects would simply be dead.

And finally, the pecking order. Juniors, like me back then, didn't get taught shit. We were just there for the work the seniors didn't want to do. When one of the senior devs had implemented a patch on the master branch, it was the junior's job to apply it to the other branches.

Second: A massive sweatshop, almost like a real-life caricature.
It was a big corporation. Managers acted like kings, always taking the best for themselves while leaving crumbs for the plebs (=devs, operators, etc). They had the spacious single offices, we had the open plan (so awesome for communication and teamwork! synergy effects!). When they got bored, they left meetings just like that. We... well don't even think about being late.
And of course most managers followed the "kiss up, kick down" principle. Boy, was I getting kicked because I dared to question a decision of my boss. He made my life so hard I got sick for a month, being close to burnout. The best part? I gave notice a month later, and _he_still_was_surprised_!
Plebs weren't allowed anything below perfection, bosses on the other hand... so, I got yelled at by some manager. Twice. For essentially nothing, things just bruised his fragile ego. My bosses response? "Oh he's just human". No, the plebs was expected to obey the powers that be. Something you didn't like? That just means your attitude needs adjustment. Like with the open plan offices: I criticized the noise and distraction. Well that's just my _opinion_, right? Anyone else is happily enjoying it! Why can't I just be like the others? And most people really had given up, working like on a production line.

The company itself, while big, was a big ball of small, isolated groups, sticking together by office politics. In your software you'd need to call a service made by a different team, sooner or later. Not documented, noone was ever willing to help. To actually get help, you needed to get your boss to talk to their boss. Then you'd have a chance at all.

Oh, and the red tape. Say you needed a simple cable. You know, like those for $2 on Amazon. You'd open a support ticket and a week later everyone involved had signed it off. Probably. Like your boss, the support's boss, the internal IT services' boss, and maybe some other poor sap who felt important. Or maybe not, because the justification for needing that cable wasn't specific enough. I mean, just imagine the potential damage if our employees owned a cable they shouldn't!

You know, after these two employers I actually needed therapy. Looking back now, hooooly shit... that's why I can't repeat often enough that we devs put up with way too much bullshit.

“You have a Jira?”
“You need a Jira, first”
“Open a Jira”
“You need a Jira for that too”
“That Jira is on the wrong board, plus you need to email _this_ form first”
Jira, Jira, Jira-fucking-jira, AAAHHHHHHHHHHH, STOP!

My job appears to be nothing more than an abstraction layer around Jira. A leaky abstraction

We started a project in January for which I was the sole developer, to automate tedious interaction with a vendor's ticketing system. We have a storage environment with about 400,000 commodity disks attached(for this vendor-- there are other vendors too), in sites around the US and Canada. With a weekly failure rate of about 0.0005%, that means about 200 disks a week need to be replaced.

This work-- hardware investigation through storage appliance frontends, internal ticket creation, external ticket creation, watching the external ticket for updates to include in our internal ticket --was all manual, and for around 200 issues a week, it was done by one guy for two years. He was hopelessly behind. This is all automated now, and this morning, I pushed this automation from dev/test to production.

It feels great to see your work helping people around you.

Never mess with a motivated developer. I will make your life difficult in return.

Me: we need server logs and stats daily for analysis
DBA: to get those, you need to open a ticket
Me: can't you just give me SFTP access and permissions to query the stats from the DB?
DBA: No.

*OK.... 🤔🤔🤔*

*Writes an Excel Template file that I basically just need to copy and paste from to create a ticket*

This process should not take me more than 2mins 👍😁😋🙂😙😙😙😙😙😙😙😙

For them.... 😈😈😈😈😈😈😈😈😈😈😈

I should just quit. I am not paid enough to deal with this pissing contest.
Reviewer:
Need to add instructions (on readme) for installing pnmp, or if possible, have the top-level npm i install it (lol).
Also, it looks like we are no longer using lerna? If that's right, let's remove the dependency; its dependencies give some security audit messages at install.
Me:
it's good enough for now. Added a new ticket to resolve package manager confusions. (Migrate to pnpm workspaces)
Reviewer:
I will probably be responsible for automating deployment of this (I deployed the webapp on cloudflare pages and there is no work that needs to be done. "automating deployment" literally means replacing npm with pnpm). I disagree that it's good enough for now.

Imagine all readmes on github document how to install yarn/pnpm.

Lesson learned:
If you think an OOP static site developer can't handle modern JS framework, you are probably right.

My Lazy Habits:

1. Not testing my own code thoroughly... cuz fuck that. That's the tester's/QA's job.

2. I create slack commands to get certain things done, so I dont have to get up and open my laptop each time I receive a ticket.

3. Ask more time for development that I actually need so I can fit in couple naps here and there.

4. Falsely claiming that I am busy when someone invites me over meet or a phone call. Like just text me.

5. Factoring my laziness in when I design features LOL.

On chat today.
Dude: can you run a script for me? We don't have permission.
Me: what kind of script? Who wrote it?
Dude: posts screenshot of DML select/update statement he tried to run.
Me: I'm a DBA. We don't run DML for people.
Dude: Oh. Can you give me the password?
Me: examine script and notice he tried to run it on QA DB.
Me: No. We don't memorize passwords, and this is QA; you need to check the password out of the safe. You also need a change ticket to DevOps, and they will run it for you.

At that point I ended the discussion, because running anything in QA or Prod without a change ticket gets you fired. And I like my job. Really annoyed.

I started to hate programming.
I started with a lot of enthusiasm 11 years ago up to become in 2 years a full stack dev, a sysadmin and had also my fair share of technical assistance on every device plus hardware experience mounting hardware like cctvs, routers, extenders, industrial printers and so on. At the time you actually had the tools to solve problems and had to crack your head and pull hairs to solve stuff and people actually was developing solution and frameworks that solved stuff.

Today I can't stand anything.

Every midschooler feels entitled to release a framework that is announed as the next cure for cancer. Web dev once was thin and simplistic, now simplicity is considered a bug and not a feature.
I'm working on an angular project for the nth time and the whole environment is a clusterfuck of problems held togheter with kids glue.
Someone did a tool/framework for everything but most of it is barely well tested or mature.

Just to start this project we had to know, beside html/css/js techs like Angular, Kafka, Kubernetes, Docker, git, Lit, npm/node, mysql/sql server, webpack/grunt and the hell that it brings, C#/Asp.NET/MVC/WebAPI, and so on, the list is long.

DAMN. Making a simple page which shows a tabbed view with some grids requires you to know a whole damn stack of technologies that need to cooperate togheter.
It's 10x more complex and I actually find it much less productive than ever.

But what bugs me most, is that 90% of that stuff is bug ridden, has some niche use case or hidden pitfall and stuff because with this whole crap of "hey we put on github you open a ticket" they just release spaghetti code and wait for people to do the debug for them.

Angular puts out a version every 2 days and create destructive updates.

I am so tired that I spend most of my 8hrs binging youtube vids in despair to procrastinate work.
I liked to do this once....

Project manager, who i've complained in the past is neglecting critical things that he doesn't want to do, decided today to cancel our weekly planning meeting, to have the below conversation with me 1:1. Its very long, but anyone who has the will to get through it ... please tell me it's not just me. I'm so bewildered and angry.

Side note: His solution to the planning meeting not taking place ... to just not have one and asked everyone to figure it out themselves offline, with no guidance on priorities.

Conversation:

PM: I need to talk to you about some of phrasing you use during collaboration. It's coming across slightly offensive, or angry or something like that.

Me: ok, can you give me an example?

PM: The ticket I opened yesterday, where you closed it with a comment something along the lines of "as discussed several times before, this is an issue with library X, can't be fixed until Y ...".

"As discussed several times" comes across aggressive.

Me: Ok, fair enough, I get quite frustrated when we are under a crunch, working long hours, and I have to keep debugging or responding to the same tickets over and over. I mean, like we do need to solve this problem, I don't think its fair that we just keep ignoring this.

PM: See this is the problem, you never told me.

Me: ... told you what?

PM: That this is a known issue and not to test it.

Me: ..... i'm sorry ..... I did, that was the comment, this is the 4th ticket i've closed about it.

PM: Right but when you sent me this app, you never said "don't test this".

Me: But I told you that, the last 3 times that it won't be in until feature X, which you know is next month.

PM: No, you need to tell me on each internal release what not to test.

Me: But we release multiple times per week internally. Do you really need me to write a big list of "still broken, still broken, still broken, still broken"?

PM: Yes, how else will I know?

Me: This is documented, the last QA contractor we had work for us, wrote a lot of this down. Its in other tickets that are still open, or notes on test cases etc. You were tagged in all of these too. Can you not read those? and not test them unless I say I've fixed them?

PM: No, i'm only filling for QA until we hire a full time. Thats QA's job to read those and maintain those documents.

Me: So you want me to document for you every single release, whats already documented in a different place?

PM: ok we'll come back to this. Speaking of hiring QA. You left a comment on the excel spreadsheet questioning my decision, publicly, thats not ok.

Me: When I asked why my top pick was rejected?

PM: Yes. Its great that you are involved in this, but I have to work closely with this person and I said no, is that not enough?

Me: Well you asked me to participate, reviewing resumes's and interviewing people. And I also have to work extremely close with this person.

PM: Are you doubting my ability to interview or filter people?

Me: ..... well a little bit yeah. You asked me to interview your top pick after you interviewed her and thought she was great. She was very under qualified. And the second resume you picked was missing 50% of the requirements we asked for ... given those two didn't go well, I do think its fair to ask why my top pick was rejected? ... even just to know the reason?

PM: Could you not have asked publicly? face to face?

Me: you tagged me on a google sheet, asking me to review a resume, and rather than tag you back on 2 rows below ... you want me to wait 4 days to ask you at our next face to face? (which you just cancelled for this meeting)

PM: That would have been more appropriate

Me: ..... i'm sorry, i don't want to be rude but thats ridiculous and very nit pick-y. You asked my opinion on one row, I asked yours on another. To say theres anything wrong with that is ridiculous

PM: Well we are going to call another team meeting and discuss all this face to face then, because this isn't working. We need to jump to this other call now, lets leave it here.

So I have been a fly on the "wall" for last couple of months and never signed up, but now here I am!

Rant is about a serious topic - gender gap in tech industry!!
Couple of months ago Stackoverflow announced developer survey results! I was shocked by demographics results! It was disappointing to see biggest gender gap in general tech industry!
I believe tech industry can be the first one to have equal pay for women!

However.... (bad part)
I was going through my twitter feeds and saw this! Many of you have seen this tweet too.

(ohh!fuck I cant attach multiple images here, I should have created Medium post, fuck it!)

"They" continue, quoting from the tweet.
1)"....bias in society is reflected in AI"
2) "However, I do think it is our responsibility as designers/developers/users to be aware of this bias and do our best to correct it."

I want to rant about 2nd one. Some of you may not like it including grammar naziz!
As a developer/programmer I take 2nd one personally! I am currently at denial phase though!
And I have an OCD so gonna make points here!

1) Seriously tell me please, how the fuck you can write gender bias algorithm which can pass a big crazy amount of test suite?

2) Google has done many things for last decade to overcome gender gap related issues. I have met some of the nicest people from Google, and this is really hard for me to believe that google AI or that team has anything to do with the results!

3) Someone suggests use "they" in google translated result, can you fucking imagine how wrong that would be??? If I am developer working on that algo or even in that team and I see this ticket in jira with highest priority where it says, "make all translated results gender neutral using only they" - I would fucking like to die and may be in my next life ask me to do that, when I am a toddler!

4) I am an advocate for equal pay, equal rights and equal opportunities for everyone to "minify" this gender gap in tech, but showing google translate results of a gender natural language to make a point is wrong, it is simply undermining the efforts of something really helpful thing.

5) Moving on to the core point - What can be done to lower down the gender gap? I have seen amazing women who can code/manage far far far better than what I ever could imagine, and they are at really good place and deserve to be there. Are they doing enough to inspire other women to join tech industry?
Collective efforts are very much required. And need to keep in consideration that tech industry is highly competitive roles are also changing rapidly.

6) Many big companies have women at higher positions(CEO, CFO,....) what are their efforts to bring more women in tech industry?
(Some of you may not like this, as this is implying that it isn't only men's job. )

7) Going slightly political here, everyday we see really disappointing news related to women and their rights and health, I strongly believe women don't have to ask for or even have to mention about "equal rights" about anything. Everyone is equal!!!
This is 2017 and still fucked up!

Thats all for today! Heading for breakfast!

Not as much of a rant as a share of my exasperation you might breathe a bit more heavily out your nose at.

My work has dealt out new laptops to devs. Such shiny, very wow. They're also famously easy to use.
.
.
.
My arse.
.
.
.
I got the laptop, transferred the necessary files and settings over, then got to work. Delivered ticket i, delivered ticket j, delivered the tests (tests first *cough*) then delivered Mr Bullet to Mr Foot.

Day 4 of using the temporary passwords support gave me I thought it was time to get with department policy and change my myriad passwords to a single one. Maybe it's not as secure but oh hell, would having a single sign-on have saved me from this.

I went for my new machine's password first because why not? It's the one I'll use the most, and I definitely won't forget it. I didn't. (I didn't.) I plopped in my memorable password, including special characters, caps, and numbers, again (carefully typed) in the second password field, then nearly confirmed. Curiosity, you bastard.

There's a key icon by the password field and I still had milk teeth left to chew any and all new features with.
Naturally I click on it. I'm greeted by a window showing me a password generating tool. So many features, options for choosing length, character types, and tons of others but thinking back on it, I only remember those two. I had a cheeky peek at the different passwords generated by it, including playing with the length slider. My curiosity sated, I closed that window and confirmed that my password was in.

You probably know where this is going. I say probably to give room for those of you like me who certifiably. did. not.

Time to test my new password.
*Smacks the power button to log off*
Time to put it in (ooer)
*Smacks in the password*
I N C O R R E C T L O G I N D E T A I L S.

Whoops, typo probably.
Do it again.
I N C O R R E C T L O G I N D E T A I L S.

No u.
Try again.
I N C O R R E C T L O G I N D E T A I L S.

Try my previous password.
Well, SUCCESS... but actually, no.

Tried the previous previous password.
T O O M A N Y A T T E M P T S

Ahh fuck, I can't believe I've done this, but going to support is for pussies. I'll put this by the rest of the fire, I can work on my old laptop.

Day starts getting late, gotta go swimming soonish. Should probably solve the problem. Cue a whole 40 minutes trying my 15 or so different passwords and their permutations because oh heck I hope it's one of them.
I talk to a colleague because by now the "days since last incident" counter has been reset.

"Hello there Ryan, would you kindly go on a voyage with me that I may retrace my steps and perhaps discover the source of this mystery?"

"A man chooses, a slave obeys. I choose... lmao ye sure m8, but I'm driving"

We went straight for the password generator, then the length slider, because who doesn't love sliding a slidey boi. Soon as we moved it my upside down frown turned back around. Down in the 'new password' and the 'confirm new password' IT WAS FUCKING AUTOCOMPLETING. The slidey boi was changing the number of asterisks in both bars as we moved it. Mystery solved, password generator arrested, shit's still fucked.

Bite the bullet, call support.
"Hi, I need my password resetting. I dun goofed"
*details tech support needs*
*It can be sorted but the tech is ages away*
Gotta be punctual for swimming, got two whole lengths to do and a sauna to sit in.
"I'm off soon, can it happen tomorrow?"
"Yeah no problem someone will be down in the morning."

Next day. Friday. 3 hours later, still no contact. Go to support room myself.
The guy really tries, goes through everything he can, gets informed that he needs a code from Derek. Where's Derek? Ah shet. He's on holiday.

There goes my weekend (looong weekend, bank holiday plus day flexi-time) where I could have shown off to my girlfriend the quality at which this laptop can play all our favourite animé, and probably get remind by her that my personal laptop has an i2350u with integrated graphics.

TODAY. (Part is unrelated, but still, ugh.)
Go to work. Ten minutes away realise I forgot my door pass.
Bollocks.
Go get a temporary pass (of shame).
Go to clock in. My fob was with my REAL pass.
What the wank.
Get to my desk, nobody notices my shame. I'm thirsty. I'll have the bottle from my drawer. But wait, what's this? No key that usually lives with my pass? Can't even unlock it?
No thanks.

Support might be able to cheer me up. Support is now for manly men too.
*Knock knock*
"Me again"
"Yeah give it here, I've got the code"
He fixes it, I reset my pass, sensibly change my other passwords.
Or I would, if the internet would work.

It connects, but no traffic? Ryan from earlier helps, we solve it after a while.

My passwords are now sorted, machine is okay, crisis resolved.

*THE END*

If you skipped the whole thing and were expecting a tl;dr, you just lost the game.

Otherwise, I absolve you of having lost the game.

Exactly at the char limit

Server admin: "When do I need to make this config change for you?"

Me (in my head): "You mean the one I put a note in the change request ticket about in ALL CAPS and surrounded by asterisks saying 3pm (aside from the scheduled time field that the ticket requires), and the one we then subsequently chatted about where I reiterated the criticality of the timing about and the one I copied you in the email chain about that said the time in big, bold letters the time? THAT config change?!"

Me (IRL): "3pm, please."

(does not inspire confidence, though better to be asked then they just go off and do it whenever the mood strikes I suppose, which HAS happened)

Got a ticket saying we need our website's record creation wizard to have better validation. No worries, just some regex, right?

Sure, regex for name entry (with the usual white person assumptions about names), and fixing the fact that it's in-page popup doesn't close on save. Or save draft. Or delete.

And also you need to apply the name regex for the fields on this page to all the previous names that the user lists.

And there's that one issue where the address history message always shows no matter what.

Oh and make sure that if they choose to ignore those validation issues then the validation message is in the notes for the record.

And fix the thing where it saves as draft instead of as a normal record.

And and and and and...

Can we just talk about making it 1 problem per ticket? This sort of shit makes me look bad when it takes me a week to fix 1 ticket, when I'm usually a few-a-day kinda person

I'm taking a vacation in two weeks to hopefully recover from this burnout. I don't know if I can make it that long.

I've been trying to work on a ticket for the past two days. I don't even know what the ticket says. Just something about optimizing the Google pay object api. idk. I just can't. I need to have it done today though. Bleh.

A colleague of mine got a ticket today from a customer. The customer complained that the website visitors would need to many clicks to see the news on the site and that the news section is kinda hidden. We were quite confused because there is no news section on the website. After looking around for an hour we saw that the customer used the FAQ page to also include news by simply putting [NEWS] in front of the caption.

Submitted a ticket to the 3rd party IT provider today. Just like they always do they close the ticket instantly saying they did the work when they didn’t do anything.

Except this time they went one step further. They documented that they had a conversation with me and that they convinced me that I didn’t need the work done.

No such conversation occurred. I have not changed my mind nor have been given any reason to. They just want their ticket times to appear as fast as possible and are willing to lie through their teeth to achieve that.

Prepare for a shit storm motherfuckers.

Naaaaaaaaaaaaaaaarfffffffddddd

Motherfucking shitty depression kicks me around like a fucking wet teabag.

Shit doesn't get done

Motherfuckers are annoying me

And this constant whining....

Why can't we have new hardware....

Because it's fucking 'rona and you had a motherfucking frigging shitty ticket to clean the shit up so we don't need frigging fucking new hardware that takes ages to delivered

Now I have to give a seminar thx to some special guys showing up stoned on work law....

... Getting chewed out by management and tons of laughter was exactly the extra care package I needed… thx for the nice reminder that you are all shitbags.

I love my job and the team mates close me.

But the rest of the people seemingly nuked their brain and are really grinding their teeth down my emotional barriers.

Why is everyone seemingly obsessed with stupidity since Corona began...

<deep breath>

2 more days.

Remember, just 2 more days.

Weekend is near...

!dev

I will never understand the need for weeding bs. I am ok with marriage, and doing whatever religious festivity you want to whatever deity you follow. I respect that stuff enough to not go all anti-religious or what not. But I just cannot fathom making a party that benefits the attendee (food whatnot) more than the people starting a life together. Gifts? a popularity contest? I don't get it. My weeding was simple, did not invite a bunch of people, shit burned bridges, but our families were there and that to me was more than enough. Anyone else that got offended, well, they can get offended whenever they pay one of my fucking bills.

But I just cannot get the need to have such a ceremony, AND then to have the audacity to get upset or call out people that cannot make it. Make it for fucking what? the bridge and groom are going to be so fucking distracted with everyone that at most your presence gets an "ah glad you came!"

AND some people even do it in different cities, fucking why? it is a burden as an adult to make time for such minute events, even more to take the time, and the fucking money to go to your fucking party on another city. Bonus points if I need to buy a fucking airplane ticket, no fucking thanks.

I am currently doing something big in my life that only my wife can help me with, because of my situation, my family can't help me, so i am all by myself and wife, and some people told me to put it on hold.....to go to a fucking party. WHY? Why in the sweet holy Mexican baby Ritchie would I go ahead and fucking do that? you are not going to help me afterwards when I get back, shit, you will be out on fucking vacation after the party, for 2 fucking weeks (talk about privilege) and you still want me to put my shit on hold to go...to a fucking party?

Fuck, sometimes I feel that I am toooo fucking egotistical to put my time before others, but man, you really get shit out of this. 2 weedings happening this month, one requires a ticket, the other is a drive away (4 fucking hours) but still, I really don't feel that I should waste my VL that I would much rather spend with my wife and child on some fucking obnoxious ego-inflated party.

Oh boy I got a few. I could tell you stories about very stupid xss vectors like tracking IDs that get properly sanitized when they come through the url but as soon as you go to the next page and the backend returns them they are trusted and put into the Dom unsanitized or an error page for a wrong token / transaction id combo that accidentally set the same auth cookie as the valid combination but I guess the title "dumbest" would go to another one, if only for the management response to it.

Without being to precise let's just say our website contained a service to send a formally correct email or fax to your provider to cancel your mobile contract, nice thing really. You put in all your personal information and then you could hit a button to send your cancelation and get redirected to a page that also allows you to download a pdf with the sent cancelation (including all your personal data). That page was secured by a cancelation id and a (totally save) 16 characters long security token.

Now, a few months ago I tested a small change on the cancelation service and noticed a rather interesting detail : The same email always results in the same (totally save) security token...
So I tried again and sure, the token seemed to be generated from the email, well so much about "totally save". Of course this was a minor problem since our cancelation ids were strong uuids that would be incredibly hard to brute force, right? Well of course they weren't, they counted up. So at that point you could take an email, send a cancelation, get the token and just count down from your id until you hit a 200 and download the pdf with all that juicy user data, nice.

Well, of course now I raised a critical ticket and the issue was fixed as soon as possible, right?
Of course not. Well I raised the ticket, I made it critical and personally went to the ceo to make sure its prioritized. The next day I get an email from jira that the issue now was minor because "its in the code since 2017 and wasn't exploited".

Well, long story short, I argued a lot and in the end it came to the point where I, as QA, wrote a fix to create a proper token because management just "didn't see the need" to secure such a "hard to find problem". Well, before that I sent them a zip file containing 84 pdfs I scrapped in a night and the message that they can be happy I signed an NDA.

Ye, so after studying for an eternity and doing some odd jobs here and there, all I can show for are following traits:

* Super knowledgeable in arm/Intel assembly language
* C-Veteran with knowledge of some sick and nasty C-hacks/tricks which would even sour the mood of your grandma
* Acquired disdain of any and all scripting languages (how dare you write something in one line for which I need a whole library for!)
* All-in-all low-level programmer type of guy (gimme those juicy registers to write into!)

After completing the mandatory part of my computer science studies, all I did was immerse myself into low-level stuff. Even started to hold lectures and all.

Now I'm at the cusp of being let free into the open market.
The thing is: I'm pretty sure that no company is really interested in my knowledge, as no one really writes assembly anymore.

Sure, embedded programming is still a thing, but even that is becoming increasingly more abstract, with God knows how many layers of software between the hardware and the dev, just to hide all the scary bits underneath.

So, are there people in here who're actually exposed to assembly or any hands-on hardware-programming?
Like, on a "which bit in which register/addr do I need to set" - kind of way.

And if so, what would you say someone like me should lookout for in a company to match my interest to theirs?
Or is it just a pipe dream, so I'd need to brace myself to a mundane software engineer career where I have to process a ticket at a time?

(Just to give a reference: even the most hardware-inclined companies I found "near" me are developing UIs with HTML5 to be used in some such environment ....)

A few months ago I bought an e scooter to get from home to work.

The backstory to this:
My car broke down on the highway, my sister's car broke down on the highway and we didn't have another car apart of my dad's anymore.
Which means I had to look for another car. The cars between 1k-5k € are dogshit and when you want to register the car you have to have an appointment at a government building which happens to be closed when I'm getting out of my 8-5 job.
I had enough and bought an e scooter.

Now back to now:
In the beginning it was cool.
Could get anywhere I wanted to in combination with the Germany ticket. Except for the Netherlands where my beautiful girlfriend is.
There I can legally not use it but that's ok lol.

The German government is hyping e mobility and public transportation up, but for what?
E mobility currently sucks ass with all the shit laws for e.g. e scooters and when you want to transport it in public transport, people give you weird looks, the bus driver wants you to buy a bicycle ticket even if I can fold the e scooter and more. The scanners in the bus of the German buses cannot read my German ticket for some reason and every bus driver in my city knows that and they just look at it and are like "Ok, you're cool. Continue moving", but this old grandma looking ass bitch is like "No, according to the law you need to show it to the scanner and not to me". I fucking know. I've been doing this shit for a year and you know that but it doesn't work. It says to me that I need to show it to you instead of to the scanner bc this machine is fucking dumb and apparently I'm holding the people because I started a discussion with her. This driver ... ugh. The buses in my city come whenever they want as well.
Like sometimes 5 minutes earlier, sometimes up to 30 minutes later.
Inconsistent motherfuckers and I am the one making everyone wait? Suck my donkey kong balls.

German trains... well you know how that goes. It doesn't. It sucks ass.
Every single fucking train line has a problem. Either a previous train has something, or staff is missing, or a technical error or the train driver's ass is itchy and needs scratches from his assistant. There's always something.

When I want to travelled home from my gf I spent not lying 8 fucking hours on the trains on Sunday.
Normally it takes max. 5 hours with a train and 3-4 hours with a car.
I can also go on a rant because of the Dutch train system because it also sucks, BUT they are reliable. They are there when they say they are gonna be there. 99% of the times.
In Germany it is somewhere at 10%.

Now I realized that e scooters are uncomfortable and expensive toys who need maintenance just like a car but nonetheless they are reliable unlike the public transport.
In the winter it will be even worse.

Electrical cars are way expensive and affordable electrical cars you need to keep charging every few baby steps.

I also looked at 125ccm motorcycles which you can drive if you upgrade your existing car driver's license, but ngl that's a scam. Not worth it at all.

And that's why I am looking for a traditional car now. E mobility is not there yet in Germany and public transport is not doable at this moment.

Specifications called for user logins to be stored in a session and not be persistent. When the session ends, you need to login again. The system deals with insurance policy information and persistent login was deemed a security risk.

First ticket submitted by the client after go-live? "Please make the login page remember my user name and password, or that I've logged in previously."

Holy retarded internet company. The fiber cable that comes from the power pole lost its connection to the building I live in. So the fiber was laying on the ground in the parking lot. The upside is it is still working. The problem is people are going to run over the fiber and break it. So I sent an email to the ISP on Thursday. They didn't create a ticket all day on Friday. By the time I got home they were not open. I called their tech support number and pressed 0 until I got a real person. I explained they need to fix this soon or it will get broken. They said "I understand" and then proceeded to create a ticket for fucking wednesday next week! I told them it will damaged by then. They said "I understand". Then I get a text saying they will do this wednesday. No you stupid fuckers, you do not understand!

Queue the McGuiver music:
I got out some steel wire I use to fix stupid shit like this. I made a hook to connect the steel cable holding the fiber. This hook will go around some exposed electrical conduit. Then I got a board to lift it up high (no ladder and 5 inches thick of ice on ground). I cannot balance wire hook on board and get it to slip down. So I got a steel pole I have and attached another hook with electrical tape. As I passed the hook over the conduit I used other pole to grab bottom of hook and pull it down to keep a hold of the conduit. Now the fiber is up in the air again above the parking lot. I hope this stupid hack works until wednesday. My right arm hurts like hell cause the strain of holding the fiber taut while I pulled the hook down. It strained my right hand.

Worst customer service on the planet with Century Stink. They fucking make it harder than hell to get help and it seems they take almost a week to fix shit.

Me: I would like to receive external training for RHCSA course and certification

Company: Sure! we will open a ticket for you and keep you posted

Me: it's been almost 3 months, could you give me any updates?

Company: Oh actually you are not eligible! this certification is not aligned with your job description!

Me: But...I use linux every single day and it's one of the main requirements to be able to do my job?

Company: Yeah whatever no need to get certified still..!

Me: Why didn't you tell me that 3 months ago?

Company: Well the process was changed and we decided this certification does not match your profile

Me: What matches my profile then?

Company: certificates in Azure and GCP

Me: But I don't ever use those platforms?

Company: ......

Me: ......

Bittrex is "amazing"...

I had lost my 2FA a long time ago (as my phone fried) and missed the account ferification deadline which caused my account to get disabled. Off we go to support!

0. Nothing to rant about at this point. I just created an account in their zendesk, logged in and logged a ticket to reset my 2FA and reactivate my account. They asked me for info, I provided it to them and got my 2FA disabled. Hooray!

1. I then asked to reenable my account. They sent me a link to restart the verification process. I open up that link and log in. I'm asked to upload some photos. I select requested photos from my galery and hit [UPLOAD]. An error pops up saying that smth wrong happened and I need to reload that site and reupload my photos. After page refresh they are telling me they are validating my uploaded info (w/o any way to resubmit my info, which, according to the error seen below, was not successfully submitted in the first place)...

2. So I reach out to the support guy again. Guess what he replies! He says he's sorry but he cannot help me any more and I need to create a NEW ACCOUNT in their support site with the same email <???!!!???>

3. I try to log in to the support portal and my access no longer works. MY ACCOUNT HAS BEEN DELETED! WTF!!!

4. I do as I'm told and create a new acc with the same email. Now I can log back in. So I'm raising a new ticket saying I still cannot finish my verification process due to the same error. It looks like it's going to be a fun ride with them so I can't wait to see what they'll reply.

I’m in a high-stress work situation where the organization is way too reliant on me to maintain day-to-day operations. We’re working on hiring a second person for my role, but it’s likely to take six months to find someone and get them on board.

And I’m afraid that I’m burning out now. I’m tired all the time and grumpy. Worse, in the last couple weeks I seem to be losing the ability to think. I’ll read an email and be unable to make sense of the words, or unable to figure out what to do with it – it’s just a blank white fog in my brain where I should have words and ideas and next steps. My productivity is less than half what it should be, and I’m horribly embarrassed and ashamed of myself.

I’m taking sick days and leaving work early when I can, which helps a bit, but not enough. I’m also doing all the recommended self-care stuff – diet, sleep, exercise. I’m scheduling a doctor’s appointment for next week.

I have a very good boss, which is the only reason I haven’t said screw it all and bought a one-way plane ticket to Tahiti. (I hear it’s a magical place.) Any thoughts on how to approach this with him? Under normal circumstances I’d try to arrange for some vacation time, but I’m afraid a week or two of rest isn’t going to fix the problem, just delay it a while. Any substantial amount of time off is going to really hurt my department. They may need to bring in someone to cover for me, which would be very expensive. I’m afraid it’d destroy my reputation as someone who can be relied on. What options do I have? What should I be doing next?

Alrighty, saturday morning rant time!

I just recieved a mail from one of my not-so-much-loved colleagues.

Now Background first: I work in IT-Support. We provide services for other companies. One of those services is monitoring servers and clients for various things. I recently took over the project (was assigned to do it) and restructured everything, wrote new scripts to test more stuff, successfully tested it internally and rolled it out over the last 2 weeks.

Now one of these scripts hooks into the Windows Update API and looks at the update history. It filters for known Windows Update Agent strings (UpdateOrchestrator, AutomaticUpdates and AutomaticUpdatesWuApp in case you also want to do something like this) and then looks for installation errors over the last 24 hours and wherever there have even been any successful updates over the last one and a half months.

Back to that mail.

My colleague sent me this lovely mail about a ticket i opened about his customers servers beeing all out-of-date on updates.

"This is all wrong, everything's fine. I disabled the checks."

...

It's on bitch.

So i logged on to my work PC via TeamViewer, opened my script, connected to the customer and was ready to debug the shit out of my script, knowing i probably won't even need to.

I looked at the update history via Windows Update itself and behold: 1st April. That's almost 50 days in the past.

So the script works, go figure.

Great, so search for new Updates then.
>None found.

Hm. What could it be? Did my super special colleague forget to care about his very special totally-needs-WSUS-customer WSUS again?

Yup.

Online-Search finds a ton of new Updates.

Screenshot, write pissed mail to colleague, re-enable checks, breakfast.

Finally finished the longest ticket I've ever worked on in my life. The ticket title and description was a pretty simple and straightforward one: "Upgrade from PHP 7.4 to 8".

If it was only so simple in real life. Our application is mostly done with API Platform framework, which is based on top of Symfony framework which is based on top of PHP language.

Once I did PHP 7 => 8 upgrade I needed to upgrade API Platform 2 => 3. But of-course that couldn't have been done as before that I needed to upgrade from Symfony 5 => 6.

This all was literally an equivalent of touching into a wasp nest - it took me a bit over 5 months and 800 hours of work and there was literally not a single source file left untouched.

In the process of all of this I've ran into literally dozen undocumented feature-breaking changes, broken backwards-compatibility promises and inside out architectural changes - from both the frameworks and the language itself.

Upgrading just one major version of anything SHOULD NOT be so hard. And to top it all up just to think I will need to do this again in a year or two..

Experiences like these really set my hate for time-based model of releases and the state of today's development in general.

I hate having to deal with our IT service desk. Every time it takes enormous energy to get to the right people and make them understand that no, you are not an idiot, but you actually have a technical issue.

Sure thing they do have a few competent nice folks there too I've gotten to know over time and they indeed have to deal with a ton of dumb non-tech savvy idiots on a daily basis. However, if my job title mentions "software" and "engineer" they should at least assume I'm an idiot in tech. Or something. Every single time I need to open a ticket, even for the simplest "add x to env y", I need to quadruple check that the subject line is moron-friendly because otherwise they would take every chance to respond "nah we can't do that", "that's not us", or "sry that's not allowed". And then I would need to respond, "yes you do:) your slightly more competent colleague just did this for us 2 weeks ago".

Now you might imagine this is on even another level when the problem is complex.

One of our internal apps has been failing because one of the internal APIs managed by a service desk team responds a 500 status code randomly but only when called with a specific internal account managed by another service desk team.
(when I say "managed by", that doesn't mean they maintain it, it just mean they are the only ones who would have access to change something)

Yesterday I spent over a fucking hour writing a super precise essay detailing the issue, proving a million times it's not on our end and that they need to fix it. Now here is an insight to what beautiful "IT service" our service desk provides:

1) ticket gets assigned to a "Connectivity Engineer" lady

2) few hours later she responds and asks me to give her the app and environment IDs and grant her access to those
(naturally everything in my email was ignored including these two IDs)

3) since the app needs to be in prod for the issue, I make a copy isolating the failing part and grant her access to the original "for reference" and the copy to play with

4) few hours later I get an email from the env that some guy called P made changes to the actual app, no changes to the copy
(maybe they immediately fixed the app even though I asked them to only touch the copy)
I also check the env and the live app had been shared with another 2 people giving them editing rights:)

5) another few hours pass and the lady responds that she had been chatting with P (no mention of who tf that guy is) and that P has a suggestion that might work and I should test it, "please see screen shot" for details:

These motherfuckers sent me a fucking screenshot of the env config file where "P has edited a few parameters" that might help. The screenshot had a 16 line part of the config json with a bunch of IDs and Base64 params which HE EDITED LOCALLY.

Again, because I needed a few iterations to realise what I've just witnessed:
These idiots modified some things in the main app (not the copy) for hours. Then came to the conclusion that the config needs some IDs and params updated. They downloaded the config json. Edited it locally. Did not fucking upload it back to the main or test app. Did not test it live. Did not CC in or direct the guy with changes to me. Did not send me the modified config file. Did not even paste the new IDs into the email. But TOOK A FUCKING SCREENSHOT OF THE MODIFIED FILE AND SENT THAT SHIT TO ME. And then had the audacity to ask me to test it when they had access to it and that's literally their fucking job.

I had to compare the fucking screenshot to the live config file and manually type in the changes.

And no, it still doesn't work. And Now I have to get back to them showing it still fails the same way but I just can't deal with these people. Fuck. Was hoping by the time I write it all down it'd be better, and it does feel a bit better, but I still need to get this app fixed. And I can only do it through these... monkeys. I just can't. Talking to these people drains my life energy... I'm just sad.

TL;DR

Got Salesforce customised by an external company, took over the code and wanted to cry.

So my company decided to get a new crm for sales with contract generation and a whole lot of fluff. Specs included an easy to implement API to connect to our in-house software and an easy to adjust contract Wizard.

After month of checking various companies the CEO finally settled on...
Drumroll
The cheapest German based company.
Turns out the only part that is based in Germany is the sales department, development is based in Poland which made for interesting times during implementation because of the language barrier that comes with non native english speakers.

We as in our development department for told that we wouldn't need to worry about the solution because it would all be developed and maintained by the new company. As we are fairly small that was more then welcome.

Fast forward to integration day. No docs for the API available, contract Wizard is hardcoded, bunch of errors and inconsistencies. Get tickets for them.
Ok we can deal with this. Just tell the ticket writer he needs to address the problems with the external. Yep, doesn't work. External fixes bugs and introduces then elsewhere.
Fml. Ok I'll take a look into the code. Ugh, Java, I hate that shit but at least I don't need to worry about all the fluff, just the code, so it's ok.
No repository present, code is developed in the Dev environment and pushed to prod. Ugly but works. Code comes with a lot of functions but only one real class called "CommonUtilities" ... even the web API is defined in there. Meanwhile my colleague throws out the need for the API because we will just directly tie to SOQL. I'll let's check what's going on here, nice you reused Lead/Account/Contact for the branch offices of companies as well...
Is not like Salesforce has a bunch of logic tied to these objects...
Nice the required implementation of an automatic holiday import is not even there, just a custom object populated with this year's data...

Tell CEO how badly all of this was handled. Nice note this dumpster fire is our new in-house project because CEO cancelled the contract with the external.

Ok we can deal with this, let's set up a repo, define the CI/CD and get the extensions for vscode. Nice now this all makes sense. Fix all bugs and reimplement the contract Wizard using custom objects that sales can change so the contract is actually easily customizable by a non dev. Implement branches as their own object to avoid opportunities, triggers and the likes to be executed for them.
Took a whole day. Why did these 2000 lines of code that was shipped to us take 3 month to implement?

Lesson learned: never trust an external to just do a good job.
New rule implemented by company to always have a Dev check in regular intervals on projects handled by externals for standards and overall logic

10k down the drain for what amounted to 2 weeks tops (one dev) if we had handled the implementation of Salesforce and all the requirements in-house

In 2015 I sent an email to Google labs describing how pareidolia could be implemented algorithmically.
The basis is that a noise function put through a discriminator, could be used to train a generative function.
And now we have transformers.

I also told them if they looked back at the research they would very likely discover that dendrites were analog hubs, not just individual switches. Thats turned out to be true to.

I wrote to them in an email as far back as 2009 that attention was an under-researched topic. In 2017 someone finally got around to writing "attention is all you need."

I wrote that there were very likely basic correlates in the human brain for things like numbers, and simple concepts like color, shape, and basic relationships, that the brain used to bootstrap learning. We found out years later based on research, that this is the case.

I wrote almost a decade ago that personality systems were a means that genes could use to value-seek for efficient behaviors in unknowable environments, a form of adaption. We later found out that is probably true as well.

I came up with the "winning lottery ticket" hypothesis back in 2011, for why certain subgraphs of networks seemed to naturally learn faster than others. I didn't call it that though, it was just a question that arose because of all the "architecture thrashing" I saw in the research, why there were apparent large or marginal gains in slightly different architectures, when we had an explosion of different approaches. It seemed to me the most important difference between countless architectures, was initialization.

This thinking flowed naturally from some ideas about network sparsity (namely that it made no sense that networks should be fully connected, and we could probably train networks by intentionally dropping connections).

All the way back in 2007 I thought this was comparable to masking inputs in training, or a bottleneck architecture, though I didn't think to put an encoder and decoder back to back.

Nevertheless it goes to show, if you follow research real closely, how much low hanging fruit is actually out there to be discovered and worked on.

And to this day, google never fucking once got back to me.

I wonder if anyone ever actually read those emails...

Wait till they figure out "attention is all you need" isn't actually all you need.

p.s. something I read recently got me thinking. Decoders can also be viewed as resolving a manifold closer to an ideal form for some joint distribution. Think of it like your data as points on a balloon (the output of the bottleneck), and decoding as the process of expanding the balloon. In absolute terms, as the balloon expands, your points grow apart, but as long as the datapoints are not uniformly distributed, then *some* points will grow closer together *relatively* even as the surface expands and pushes points apart in the absolute.

In other words, for some symmetry, the encoder and bottleneck introduces an isotropy, and this step also happens to tease out anisotropy, information that was missed or produced by the encoder, which is distortions introduced by the architecture/approach, features of the data that got passed on through the bottleneck, or essentially hidden features.

On today's episode of Corporate BS

I must please go update logstash on this server. Okay, so I literally just need to ssh in and run "yum update logstash"

No, I need to apply for temp root access and depending who picks up that ticket, I may have to log a change request

Wouldn't say our teamwork failed we just sucked that day.

I had a ticket to fix a SQL sp and then correct some data afterwards. As this was the typical "urgent fix need now" we went through a different process for fixing it.

Me: Just sent you some scripts can you check them over before we apply it to uat?
Boss: let's go through it together.
5 mins later
Boss: looks fine I'll apply the scripts.
2 minutes later
Me: did you apply the scripts to uat?
Boss: No I applied them to live.
Me: oh ... oh no.

At this point I realized I was missing a critical where clause so yup my update was applied against all of the data.

Boss: oh
Yup he just spotted my error.

Helpdesk phones start ringing
Boss: you pick it up it's your code
Me: hey you applied its your problem now.

One db restore and several incident meetings later we fixed it. Twas a fun day.

I've been offline from devrant for a while now but damn, I need to vent this shit

One of my colleagues can't describe tickets well enough, so I often have to speak to my colleague about it what he/she ments with their description (usually the ticket description is one line… that's all)

But yesterday the ticket was quite ok, I got were he/she was going for

Conveniently my colleague walked by at the end of yesterday and asked me how it was going

I responded quite energetic 'quite well, ticket is almost done'

And when I showed my colleague the result he/she said, well I got some feedback this morning, and we need to move X to Y with Z data

But you don't get the full story, this project exists of a very old abandoned framework (2013). Hacked together to work for more than one customer (but still copied over to run standalone) with the last year of development being focused on fast results (no time given to workout bugs or refactoring for cleaner/readable code)

So now I have to (on a feature that already took me 3 days to build) remove roughly 25% of the code and hacks, and hack a solution together..

This shit is demotivating as fuck...

I hate it that some people at work call directly to my phone when they need help. They think that this way they will get service faster.

Now I understand if it’s an emergency but 95% of the cases it’s not. I most likely am stuck in a meeting or got my hands full with other work, so I am unable to answer my phone.

For gods sake, send a ticket, email or an instant message so my coworkers will be able to see your issue or I can forward it to availabe person. Stop spamming me with phone calls when I can’t answer!

Design team constantly needs help fixing bad commits and merges. (can't use git after using it for 3 years...) And boss wants to know why the ticket is falling behind.
After explaining I'm pretty much told that assisting other teammates is part of the job but I'm being paid to write code and need to stay late.... this is while I'm hitting a 10 hour workday already (skipping lunch). And btw, we aren't doing reviews this year because the business made some bad decisions recently and raises aren't in the budget.

Optimization issue pops out with one of our queries.
> Team leader: You need to do this and that, it's a thing you know NOTHING about but don't worry, the DBA already performed all the preliminary analysis, it's tested and it should work. Just change these 2 lines of code and we're good to go
> ffwd 2 days, ticket gets sent back, it's not working
> Team leader: YOU WERE SUPPOSED TO TEST IT YOUR CHANGE IS NOT WORKING
> IHateForALiving: try it on our production machine and you'll see the exact same error, it's been there for years
> Team leader: BUT YOU WERE SUPPOSED TO TEST IT

Just so we're clear, when I perform a change in the code, I test the changes I made. I don't know in which universe I should be held accountable for tards breaking features 10 years ago, but you can't seriously expect me to test the whole fucking software from scratch every time I add an index to the db.

The global joke of Information Security

So I broke my iPhone because the nuclear adhesive turned my display into a shopping bag.

This started the ride for my character arc in this boring dystopia novel:

Amazon is preventing me from accessing my account because they want my password, email AND mobile phone number in their TWO.STEP Verifivation.
Just because one too many scammers managed to woo one too many 90+y/o's into bailing their long lost WW2 comrades from a nigerian jail with Amazon gift cards and Amazon doesn't know what to do about anymore,

DHL is keeping my new phone in a "highly secure" vault 200m away from my place, waiting for a letter to register some device with a camera because you need to verify your identity with an app,

all the while my former car insurance is making regress claims of about 7k€ against me for a minor car accident (no-one hurt fortunately, but was my fault).

Every rep from each of the above had the same stupid bitchass scapegoat to create high-tech supra chargers to the account deletion request:

- Amazon: We need to verify your password, whether the email was yours and whether the phone number is yours.

They call it 2-step-verification.

Guess what Amazon requests to verify you before contacting customer support since you dont have access to your number? Your passwoooooord. While youre at it, click on that button we sent you will ya? ...

I call this design pattern the "dement Tupi-Guarani"

- DHL: We need an ID to verify your identity for the request for changing the delivery address you just made. Oh you wanted to give us ANOTHER address than the one written on your ID? Too bad bro, we can't help, GDPR

- Car Insurance: We are making regress claims against you, which might throw you back to mom's basement, oh and also we compensated the injured party for something else, it doesn't matter what it is but it's definitely something, so our claims against you just raised by 1.2k. Wait you want proof we compensated something to the injured at all? Nah mate we cant do that , GDPR. But trust me, those numbers are legit, my quant forecasted the cost of childrens' christmas wishes. You have 14 days or we'll see you in court haha

I am also their customer in a pension scheme. Something special to Germany, where you save some taxes but have to pay them back once you get the fund paid out. I have sent them a letter to terminate the contract.

Funniest thing is, the whole rant is my second take. Because when I hit the post button, devrant made me verify my e-mail. The text was gone afterwards. If someone from devRant reads this, you are free to quote this in the ticket description.

Fuck losing your virginity, or filing your first tax return, or by God get your first car, living through this sad Truman dystopia without going batshit insane is what becoming a true adult is.

I am grateful for all this though:

Amazon's safety measures prevented me from spending the money I can use to conclude the insurance odyssey, and DHLs "giving a fuck about customers" prevention policies made me support local businesses. And having ranted all this here does feel healthy too. So there's that.

Oh, cherry on top. I cant check my balance, because I can only verify my login requests to my banking account wiiiiiiith...?

Fucking java library publishing. It's a nightmare. You have to fucking own a domain to publish a shit onto jcenter/bintray/whatever. You have to own the domain, that your lib's package name is. And you MUST verify it, otherwise you won't publish anything. Or you can shit allover your lib with package name like com.github.dumbcoder.mycoollib.

You must to create a ticket for some shitheads that are going to verify your shit for two weeks. They gonna ask you for source.jar, docs.jar and whatever shit.jar they need.

What THE fuck? Who was the asshole that decided name packages in reverse domain name? No FUCKING more ecosystem has such a bullshit. In .net you just make a lib, create a free nuget account, fill some basic info and boom! you have .net package published. Same for npm and rust for example.

Because the fucking package name should be just for structure not for a some dick to own it. Namespace is name-fucking-space.
FUCK JAVA.

We've recently employed a new lead dev that seems to have a problem in that his solution is always the correct solution.

On a typical day, whenever I push code up for review via pull request, every single ticket I work on, he has something that has to change which doubles the amount of time of each ticket.

I'd be fine with this if the other 2 developers also think he's a bit of a headache in terms of his opinion but a lot of the time, there is always.. ALWAYS something that has to change because his method is better than mine.

For example, just now I pushed up some code that literally just adds in the user's email to the view which is already in the store for that action/effect anyway. I added one line of HTML.

He comments saying that I need to change the way it gets the email by doing a different request in the effect, to get the current user id, and from that match it against the email address, and THEN display it in the view.

This ticket took me 5 minutes. He's making me make it 30-60 minutes (to understand his requirement and implement it).

Is this normal? Am I over reacting?

Opinions please!

Get a ticket for a low priority bug, reported internally. Fix the issue mentioned in the bug.

Moves to QA environment, the original bug reporter tests and *passes* the ticket.

Moves to Staging environment, same exact individual then *fails* the testing. Cites totally new/unrelated changes that need to be made.

Apparently our the workflow is -

Code->QA->Staging->Requirements

Makes sense! :)

Company had problematic client projects that each client has a bucket load of change requests. Company doesn't know how to say "No" to them. Company can't afford to pay the subvendors for the changes and the subvendors aren't willing to do them for free.

I went in, reverse engineer the shit out of each application, database, system, documented my own findings, changed according to each client request. This involves editing tables in MSSQL, rerouting PHP files, adding field and validations in C#, passing parameters in VB to Crystal Report, and managed every change request into my own personalize ticket system (that the company does not have).

Saved the company, everyone was grateful. A couple of months later, the company hasn't paid my salary on time, I left like a boss.

They're in shit again and need my help. Haha!

Email from a department mgr regarding a sharepoint site we inherited (lots of custom javascript, XLS, etc, stuff we didn't write)

Dan: "The department filter isn't showing up when I select the 'Logistics and Support' department. Was this caused by the changes you guys made? Its causing a major disruption in our processes and need it fixed ASAP."
Me: "Those changes went out almost two months ago and all the filters were working fine, at least that is what you told me when you tested it."
Dan: "I thought so, but its not working. It has probably been broken ever since you made those changes so I filed a corrective action ticket against your department for not following the documented deployment and testing processes"
Me: "Really? We've been over this. Its your department that is responsible for that sharepoint site. Previous developers hacked javacript together to make it all work, but I'm sure its something simple."
Dan: "Great. I'll start putting together a root-cause analysis to determine which of your processes we need to address."

Start looking at the javascript and found the issue..

if (dept === "Logistics & Support") {
$('deptFilter').show();
}
else {
$('deptFilter').hide();
}

Me: 'Found the issue. Did you rename the logistics department?'
Dan: 'No'
Me: 'To show or hide the filter, the code was looking for "Logistics & Support", someone changed the title to "Logistics and Support"'
Dan: "Well...I guess I did that yesterday...but I didn't change the name, just that stupid character. That shouldn't make any difference."
Me: "I can fix that right now. Are you going to need more information for your root cause analysis?"
Dan: "No, I think we're good. Thanks."

Hey DevRant, I'd like you to meet "Marketing Brandon", his favorite daily activities include:

- asking me when that landing page is going to be ready

- asking how to support a customer on live chat even though he chose to assign the ticket to himself in the first place

- explaining how important social media is

- telling me he's working as fast as he can on some website copy I need and then sitting and composing tweets for 40 minutes

- asking if I can "just real quickly when I get the chance" implement a huge new feature for our users

- announcing to the entire office that he "has to leave early today" because the pet store closes at 5 and his ferret ran out of food yesterday

-.-

Does your office have a Marketing Brandon or similar?

Sometimes I think devs are like superheroes who are bored to death and just want to have the greatest world clusterfuck possible to be ... Amused.

Backstory: One project, fairly large (roughly 200 dependencies, a framework). I looked over the ticket backlog and a critical ticket title regarding the important framework caught my eye.

(Rephrased as title was gibberish)

Framework fork needed for supporting different versions of library X

...

Ok. They want to fork a whole fucking framework for a single library dependency.

😶

The framework that is the basis of like 30 - 40 % of all projects at our company.

😶

Maybe.. I just misunderstood it. (my hope dies several times a day, one more or less doesn't matter).

Ticker: Blablablablabla...

"to incorporate library X at version A and - for other projects - at version Y, we need to split the framework into two forks with different versions but same namespace."

🤮

Why. Just why. How the fuck can anyone come up with such an incredible stupidity?

After chewing some people's ears off....

It turned out to be very simple.

Just split off the library dependent part, which were like 20 plus classes.

Release it with two different versions, for library in version A and library B.

Done.

Sometimes devs terrify me.

Please. Never fork / branch a framework or anything "heavy" completely.

That's madness. Properly split what needs to be split and be done.

It's not that hard, hmkay?

In the country where I live the national railway company just replaced their perfectly functional (old looking) site with a new one. It looks very nice until you start using it. Reloading the page logs you out. Adding a saved passenger before was filling two fields and ticking and save now you go to profile then select it using 15 clicks then save and then you can't pick it when buying tickets you must add it all again (used to work before). The list of trains matching your criteria used to be a fairly compresses table so you could see a lot of trains without scrolling also showed info on them. Now it only shows departure arrival and time. Also each table cell has 4x font size padding and is float right with around 20% of left side being taken by a menu. Information about the trains' journey is still shown but not in full detail. After you put the ticket in the cart it only shows you basic information and there is no full info before checkout. Also now you can't pick which seat you want yours next to.
So then what did they fix compared to the old? Now you can buy tickets for trains that are late like if that's gonna make everything easier... They also fixed that now you don't need two accounts if you want to use the mobile app (which by the way broke after the update in every possible way).

So the question is: why the fuck do we need so much eye candy if the product becomes unusable in the end?

Marketing team built out some changes in the staging environment using the CMS, didn't test it, submitted a ticket for cloning with the note that they only changed the content of one page. I check and it works fine, complete the clone. Two weeks go by and I get a ticket saying one of the pages isn't working, I check and it doesn't work because it only exist in staging. Turns out they were hoping to sneak one by me and deploy something that they were trying to get printed for shipping that day in their original request. So now I have to spend the next hour running test, getting approvals, and deploying that page. I need to finish my CI/CD for this site.

Making a ticket support system using wordpress for a uni group project. I go away for a week and team tells me they have done loads of work.

so I take a look at out github to find that they haven't used a single wordpress function and have just written there own php application with their own tables and db class, and now they don't know why things aren't working.

I'm going to need several litres of coffee to get through this

I've got a user who keeps asking for weekly updates on a project I'm on and my pm is supposed to interface with them and give them the status. But my pm comes back to me like "so everything is good right?"

When we just talked last week about how it's not and I still have work stoppages. I have status updates written in our ticket tracker for him and he has tons of emails explaining the issue but he always forgets what the status is anyway!

Jesus, having to keep reminding someone of something when the information is right out there for them to grab quickly and easily is bloody annoying. He just neglects this one project! I'd cut out the middleman but I need him because I don't know enough about business rules to make decisions or ignore concerns that crop up in my planning!

==============
Getting Feedback Rant!
=============

When "this is simpler" feedback results in a function of 500 lines of code.

When I get "don't do X" in the feedback. Thank you very much. What do you want me to do instead?

Unclear feedback.

When the feedback giver changes his mind after I applied the changes!

When applying the feedback introduces a bug.

Simply opinionated feedback that is not enforced by any tool or backed up by any facts.
Please find something better to do in life.

Unactionable feedback.

"Consider X"
I will not consider thank you very much.

"Verify this works"
Duh..

When the feedback giver knows something that you don't.
I know this is a legit case.. still annoying.

"I disagree with the feature"
Go argue with the PM, not relevant to me, thanks!

=====================
GIVING FEEDBACK RANT
=====================

I rewrote the system. Please review it.

No need to review, just approve.

I will change this as part of the next ticket.

I would like to keep it the way it is.
lazy ass..

You can't test this.
It's impossible to test this.

No need to test this.

There's no point to test this.

I'll test this on production.

Not sure why this is working..

Please document this..
Because documentation is like a thing, you know.

Oh, this code is not related to this PR, I just don't want to open a new branch for such a small change. ignore it.

Ignore this.

This will be meaningful in my next change.

At my company we have a rule that ticket estimates can only be pointed using numbers from the fibonacci series. So 4 point tickets are not allowed!

We’re also discouraged from giving an estimate larger than 5, and told that tickets need to be broken down into smaller tickets if we think it’s more than a 5.

Also, ticket estimates must include the full amount of time for dev, QA, AND deploy. Given how hard it is to work with our tech stack, few tasks actually fit.

All of this may sound fine in principle, but in practice it’s extremely frustrating. I’ve protested a few times but I’ve been told I’m outvoted and nobody wants to reconsider the decision that was made sometime in the distant past. I was also told that “most other companies do it this way”, so therefore we have to as well.

This is the first company I’ve ever worked at which had this stupid rule. Is it this way at your company? Is this a NorCal tech company thing? I’ve worked at several companies outside of the SV bubble, and never encountered this.

We often give access to a product owner from the customer on our Jira to keep up a good communication and everyone stays up to date as everything is on the board and not hidden in emails or paper notes on the desk of the guy that is on vacation.

So far, so good

Our customers really like this as they can comment on tickets and they are integrated in the workflow because they can push into the backlog and can review finished tasks.

It is just getting better for everyone so where is the rant?

One project is just a dump of shitty mixed content tickets. But how? They look really neat. There are tickets like "fixes from meeting 20th of may" which are initially well structured with approximately 4 subtle changes to the UI and some explanation and screenshots.

PM says: Good ticket. There you go ticket, into the customer review loop of doom.

20 comments and 13 status changes later. Point 43 from comment 17 is referenced in comment 20 to keep on hold as a third party needs to give feedback, point 7 is still not solved correctly as dev 2 was not aware that it was already discussed and changed in the ticket "Call from 25th of may" where in addition the resolution of points 5-12 were requested with an additional excel file to import.

By now we have the 8th of august and literally 17 of these kind of tickets.

I guess we need to improve the workflow and request a new product owner. But this far I just table flip everytime I get one of these tickets assigned.

Storytime.

once upon a time, there was a dream: we need to test the vagrant setups for our Devs, so that they can run these against the production environment of puppet without problems.

in the year of 2016, the once lone ranger - our team lead - created the ticket. don't. even. ask.

the idea was to build these vagrant setups via bamboo, log the results and fix the setups afterwards.

after weeks of brain fuckery (aka daily business), home office madness, beer, java specs, more beer and many failed builds, I made it.

bamboo now builds the fuckers via a dedicated agent now and I closed the ticket today \o/.

Worst support experience so far: German ISP sent their cheap default router which I opted for, hoping that I didn't need to rent a costly FitzBox. Provider activates the connection, everything fine, but slow and unstable on my Linux laptop only. Try using their website, their support chat etc. as they made it very hard to even open a support ticket. I gather all the information, ping, traceroute, netstat, logfiles, router settings, broadband measurement etc. and finally manage to open a support ticket of my issue adn they say they will send an engineer to my place in about 4 days. I stay at home that day and wait for the whole day, nothing happens!
I get back to them, even get a phone call after waiting about 1h in the waiting queue, only to listen to someone tell me that the appointment had been cancelled as the ticket had already been closed. WTF! They said they measured my connection and could not reproduce any error. Did not even mention my lengthy log files etc. It took my own research and another hint that there is an incompatibility with that specific router and some specific devices so I should really replace their cheap router with a FritzBox device. What they also did not tell, that you dont need to rent their branded FritzBox, there are cheap second hand models from another ISP that you can reconfigure by simply chosing another ISP in a dropdown list that contains every popular German ISP. But why are they popular? You can only choose between the different bad ones, that's why they don't seem to make an effort.

I find goals for developers to be pure busy work and almost impossible set meaningful ones.

You can't set ticket based goals, because one ticket may take a week or an hour. You can't really set learning goals, because how do you measure 'learning Svelte'? And if that was your goal, what'd be the point of the outcome?

You can set goals like, ensure all tickets have at least one unit test... but then you get tickets that need to get out yesterday and you get people knocking on your door while you're trying to create meaningful tests.

But we often have a meeting to teach everyone how to set goals, then we have to sit and invent goals that satisfy someone in the org, then twist our usual daily work into some BS about how we're working towards the goals in 1:1s and then the whole thing is forgotten by H2, if not sooner. Just to be resurrected in Jan/Feb of next year.

Unlimited time is impossible... But I don't wanna ramble.

The one thing that I absolutely miss in my kind of work is something that does exist in dozens of flavors and each existence promises to solve some thing...

It's "bug tracker" / "time management" / "ticket management" / "board" / "kanban" or what ever pervert method you prefer software.

I haven't seen a decent one.

I'd think I'd want to build one - it would be definitely an all time consuming effort, since I would be in dire need of specialists.

The thing with nearly all of the solutions is that they lack ... an associative mindset.

Simply put, what we humans can.

The longer a project exists, the more it's housekeeping (guess that's a better word for it) turns into maintenance nightmare.

I remember quite well the joy of puzzling together eg Jira / Bugzilla / ... complex search formulars trying to find the needle in a planet of hay.

If you're read so far and have had similar experiences, think about how nice it would be if you had a mixture of AI and BI doing exactly that.

BI / Business Intelligence to get meaningful statistics is possible, but without AI it's a lot of work.

The AI would need to do several things...

- Match information (eg version XY was released at XY, so each bugreport after XY belongs to version XY and higher if no version matched)

- Tag and categorize (crashed / faulted / fried / ... - tag crash)

- "do the mundane work": ask nicely if the marching / tagging and so on was right, ask for missing info, require feedback etc.

There's a lot I could write more about that topic. But that's the gist. ;)

Fantasizing about stabbing SharePoint in the throat, I'm being forced to contact Microsoft tech support, so I need to obtain our software assurance account info.
Our company's rep sends me our SA account numbers (assuming that was all I needed) and the link to create an incident.

Step through Microsoft support ticket 'wizard' which ends with requiring a login with a Microsoft account.

Me: "What login account should I be using?"
Rep: "You shouldn't need one. Just use the SA account number and access ID I sent you."
Me: "There is no entry for those values. I step through a support 'wizard' and the final page redirects me to the Microsoft login page."
Rep: "Use your work email address."
Me: "I can, but I shouldn't have to use my personal outlook email address. Can I just send you the issue and you submit the ticket? After the ticket is created, all the correspondence will be through email anyway."
<30 min. later>
Rep: "I just linked your work email address to your company's account. You should be able to login now."
Me: "Same error. I think you're messing with me."
<30 min. later>
Rep: "Select the option to create an account with your own email."
Me: "Now I know you're messing with me. Already tried that and received the error 'You cant sign up here with a work or school email address'."
Rep: "Weird...I guess Microsoft changed their policy."
Me: "So now what?"
<1 hour later>
Rep: "You might have to send me your SharePoint issue and I'll get a ticket created. After the ticket is created, I'll change the contact email address to you."

WHY DIDN'T YOU DO THAT TWO HOURS AGO!

Whew! Thanks devRant...that's better. I put the knife down and now only want to punch SharePoint in the face.

So, I’ve been given the task of sorting the security out in an application plugging the holes and whatnot as to be honest it’s shocking haha. It doesn’t help that we automate security audits but that’s a different rant for another day.

We’re using devise for authentication (rails standard, ♥️ devise), we have no password resets through the login page, it has to be manually reset by ringing support, why who knows, even though it’s built into the gem and we allow the user to login using an username instead of an email because for whatever reason someone thought it was a bright idea to not have the email field mandatory.

So I hop onto a call with the BAs, basically I go that we need to implement password resets into the login page so the user can do it themselves and also to cut down support calls a ticket is already in place for it. So I go through the standardised workflow for resetting a password. My manager goes.

“I don’t think this will be very secure”

Wait.. what. Have you never reset a password before? It’s following the same protocol as every other app.

We go back and fourth and I said I’ll get it checked with security just to keep him happy.

The issue mainly is well we can’t implement password resets due to 100s of users not having an email on there account.. 🙃 so before we push this change we need to try and notice all users to set a unique email.

Updated the tickets. All dandy.

Looking at the PRs to see what security things have been done if any and turns out one of the devs in India has just written a migration to add the same default email to every user that doesn’t have an email present and yep it got merged. So I go revert the change but talk about taking a “we don’t care about security approach”.

Eventually we want to have the user reset their passwords and login using their email and someone goes a head and does that. Not to mention the security risk.

Jesus Christ I wonder why I bother sometimes.

For who ever makes 1 hour ticket estimates for complex bugs and features, I got a question…

Who hurt ya bro?

Either that or we need to talk about ur drug addictions that allow you to do such things on a regular basis - because that’s just not living in reality…

I have come to an interesting realization. I am nothing more than an abstraction layer around Jira.

So... Three of us have the task to do security reviews for one team... As to who reviews what, we decided on the basic algo of assigning an index to our names and then doing (ticket number) % 3 to get the index and therefore the reviewer for that task... Simple enough, but still you need to modulo the number and remember your index so I created a simple .html file so we can easily see who reviews which ticket by inputting the ticket number... In a hurry I named it whoreview.html
Today, the manager saw it and said to rename it before HR gets involved :D

Storytime.

Our prometheus node, one of your oldest systems (somehow fits the Titan reference..), is about to be relieved of its duties after several years of loyal services to the crew.

We decided to run with another Prometheus node in the ring, that will run simultaneously with the old one, so that the new one can start to collect metrics that we need for alerting (some historic metrics are needed too..). sort of an Prometheus cluster, without the cluster fun and with 2 different Prometheus versions.

The problems with this? Well it's not the new node or the latest shit versions of Prometheus per se.

1: The node exporter.
those dudes decided to make some breaking changes in a minor update, so that you will need to run with some magic bullshittery, that the latest Prometheus can make something out of the old metrics provided by the old node exporters.

The other one is the related puppet code.
The node definitions for Prometheus were built via exported resources on the target nodes.
The code worked like a charm with only one Prometheus node, but try that with two instances in the same way.

Still WIP, but some targets are already included in the new Prometheus instance.
alerting works so far.

Can't wait to close this ticket for good..

Me: I opened a support ticket with the software vendor last week. I haven’t heard from them yet and the can be slow to respond. I’m unable to debug the issue on my end. If you can’t wait, here are some solutions to explore. [sends a few suggestions]

Stakeholder: Can I give you examples of another error that I think is related? Is that worth exploring?

Me: 😑 No. I’ve reached the limit of what I can do for debugging. I need the vendor to answer my support ticket.

Docuware, oh Docuware.

Meant to be an archiving system, but the moment work flows were seen by our director the ball just went out of the court in terms of implementation.

We've gotten to a point where we don't want to use Asana for ticket tracking and task assignment, we don't want to use a tool that acts as a man in the middle to push information to dbs, we want to use workflows with set conditions to automate every single process in the company. Why? It's cheaper.

The syntax is alrightish for arithmetic expressions, but there are so many limitations that we've gotten to the point where we're absolutely circumventing the entire point of the software.

Initialise variables, Condition, condition, condition, draw data from external sheet, process based thereof.

"oh, why doesn't it display images on the populated forms? I don't want it just as an attachment I need to click next to see".

Frustration is paramount, but the light is at the end of the tunnel.

"Oh, did I mention that we need digital signitures?" you need an additional module Mr boss. "no, I bought the cloud bundle. Make it work".

Powerful tool, I'll give it that, but it's downfall is its lack of being comprehensive.

Month 3, here we go.

My fucking lazy-ass coworkers haven’t made meaningful progress on anything for months. I’m brought in as the tech lead and these stupid fucks didn’t work on any meaningful shit for literal months. Their manager was asleep at the wheel and their old tech leads apparently need months to make a couple of minor database changes.

So I’m brought in to fix it, and… surprise! They’re still lazy pedantic assholes. And they’re shocked - shocked - that people expect them to start completing a project or two per quarter. Like these dense motherfuckers thought that they could be the most annoying pedants this world has ever seen, and also do no work.

I could have done their whole 5 month project myself in a month. No joke. It’s incredibly simple. But somehow the overhead of coordinating people who A. don’t work very hard and B. assume that every ticket needs special attention and 6 hours of ponderous thought has eaten into the time we have.

I don’t respect them in the slightest. They’re such shitty developers. Whoever signed off on their hire was fucking high.

Recently I have had to help our support team handle a variety of embedded development support tickets for a product line that is quite complex in nature. It is really starting become frustrating how common it is that the so-called “developers” that are using this product are so incompetent at requesting help in a proper/sane way. It is even more frustrating that some of these schmucks start acting up and stating bullshit statements like (para-phrasing) “OMG we have a ‘big opportunity’ and a deadline to meet”, “you need to help us faster”. These are also the same guys that are like “I know you have a free SDK that does everything correctly, but I want to write my own ‘pro’ driver written in my own ‘dumbass code style’. Oh and I am not going to follow documentation and not implement required functions and make you read my god awful code snippets to find out what I what I did wrong instead of reading the docs or comparing against the SDK.”

To anyone that behaves this way...fuck you! Just stop. Stop being a developer altogether. If your “opportunity” is so important, why the fuck are you half-assing your support ticket? Why are you making it SO DAMN DIFFICULT for someone to help support you! Give as much info as possible to prove your point or provide context to the problem you are having. In the majority of these tickets the dumbasses don’t even consider that relaying the product’s firmware version is relevant information, that a Wireshark (and/or logic analyzer) capture can be very useful to provide context to the type of operation being performed. Code snippets can be nice but only if there is sufficient context. We have had to ask one guy 3 times already for the FW version...what the flipping hell is wrong with you?!

Ug...I feel sorry for Support/FAEs sometimes dealing with customer bullshit drives me nuts and its a shame this stuff happens in a sector that should know better...Please don’t be like these devs. If you make a half-assed request it is only reasonable to expect a half-assed response and nothing more.

Quick question for you all: How do you deal with a problem in production that you cannot fix, even over an extended period of time (say 2 months)?

For context I feel like I’m losing my sanity here, we’ve had this problem on our production API since the beginning of March this year. I’ve done so much testing, got in contact with various teams of my company to try to figure out any potential candidate that would explain the bug, but none worked out. No need to say I’ve spent a considerable amount of time searching on the internet for others with the same problem or similar… We’ve even opened a ticket with the cloud host to see if they would have more details about the problem without success. So how do you deal with that ?

My DNS provider does not have an API. They do have one... That is wrong... But on the description page, they say we have to open a ticket to be given access. No requirements. Nothing...

And then I am told "they do no longer offer dns for private hosting". I don't even host with them, I only have a domain with them.

But the magical word is no longer. That means they did offer it. In the description of the API it still says "and for everyone who feels comfortable interacting with a REST API." Oh, and they asked anyone who works on it to be so nice and share any SDK's they might have coded up. Would have shared my SDK. Would have... If no Rust SDK was available yet.

So, what the fuck...
The problem with that is that I need a wildcard certificate for my homelab with DNS validation. So, I need to dynamically set a txt record. Now I wonder... Was this done on purpose? They are selling wild card certificates. Letsencrypt are giving them out for free. I bet they deactivated it, so they can sell more...

Anyway. Solution time.
Short term: I make my own API with black jack and hookers... And selenium.
Long term: I need to fucking move my domains to a different provider.

But what the fuck... What the fuck?

When you do some group programming and let yourself get led wasting an entire day into writing 6 out of ~12 tedious higher level unit tests with lots of data setup and jerry rigging, that turn out to not even test the code changes you made on a ticket that another team is depending on.

But thank you to your tech lead for helping rope you out of that stupid shit with knowledge and clout.

Unfortunately the ticket has your name on it and everybody except the goon squad probably thinks you're a retard for going down that adventure (which was not your idea or desire).

I need to learn how to articulate no this isn't worth it, the complicated monolith software architecture with many different moving parts, among many other things.

Opened a JIRA ticket on my list, check the comments, a bunch of comments, two of which contain the whole email body of an email that contain whole skype conversations (starting with "hi")... Ffs, I don't need to know how you greeted a person who you asked for info on the ticket and I don't need to know that that was sent to you via email and to that person via skype... Just.. ugh