Long but worth it...

So I was cleaning out my Google Drive last night, and deleted some old (2 years and up) files. I also deleted my old work folder, it was for an ISP I worked for over 2 years ago. After deleting the files I had a little twinge of "Man I hope they're not still using those". But seriously, it'd be a pretty big security risk if I was still the owner of those files... right? Surely they copied them and deleted all the info from the originals. IP addresses, Cisco configs, username and passwords for various devices, pretty much everything but customer info.

Guess who I get a call from this morning... "Hi this is Debbie from 'ISP'. I was trying to access the IP Master List and I can't anymore. I was just told to call you and see if there's any way to get access to it again" (Not her real name...)

I had to put her on hold so I could almost die of laughter...

Me: "Sorry about that Debbie, I haven't worked for that company for over 2 years. Your telling me in all that time no one thought to save them locally? No one made a copy? I still had the original documents?!"

Long pause

D: "Uh... Apparently not..."

Another long pause

D: "So is there any way you can give me access to them again?"

Me: "They're gone Debbie. I deleted them all last night."

D: Very worried voice "Can... Can you check?"

This kids is why you never assume you'll always have access to a cloud stored file, make local copies!!

A little bit of background on this company, the owner's wife fired me on trumped up "time card discrepancy" issues so she could hire her freshly graduated business major son. The environment over there was pretty toxic anyway...

I feel bad for "Debbie" and the other staff there, it's going to be a very bad week for them. I also hope it doesn't impact any customers. But... It is funny as hell, especially since I warned the owner as I was clearing out my desk to save copies, and plan on them being gone soon. Apparently he never listened.

This is why you should have a plan in place... And not just wing it...

PS. First Post!

I just had a client complaining on the phone that she read my database design documents and that they are all wrong and need to be done again. Because things like varchar and int are confusing. And nobody understands what they mean. She asked around and nobody understood it.

Ooh, and I should place the customer name in more then one table because it would be handy to have in several places.

Spend a hour on the phone trying to explain that these documents are not intended for her. They are not for her to understand.

I make these documents to build a stable product and in case something bad happens to me its easier to pick up for another developer.

Long story short.. I'm currently making a document that explains the database design... Getting paid for it..... But fucking hell. Somebody save me.

Customer :Can you build a system that rates our product by XYZ standard?
Us: Sure!

*time passes*

Us: Ta-da!
Customer: Okay, here are some good and some bad products!

*products get rated shit to supershit*

Customer: No, that's wrong. Some of these are as good as we can, they should be rated best!
Us: okay, we offset the results.

*products get rated good to barely okay*

Customer: Great! Can you sign that the system rates by XYZ Standard?
Us: No.
Customer : But we paid you to rate by XYZ standard!
Us: By XYZ standard your products are bad, you can either have your products rated by standard or pass the test.
Customer: Unacceptable!
Us: Improve production?
Customer : Not possible, the job is done when you rate the products good by XYZ standard.

My first job: The Mystery of The Powered-Down Server

I paid my way through college by working every-other-semester in the Cooperative-Education Program my school provided. My first job was with a small company (now defunct) which made some of the very first optical-storage robotic storage systems. I honestly forgot what I was "officially" hired for at first, but I quickly moved up into the kernel device-driver team and was quite happy there.

It was primarily a Solaris shop, with a smattering of IBM AIX RS/6000. It was one of these ill-fated RS/6000 machines which (by no fault of its own) plays a major role in this story.

One day, I came to work to find my team-leader in quite a tizzy -- cursing and ranting about our VAR selling us bad equipment; about how IBM just doesn't make good hardware like they did in the good old days; about how back when _he_ was in charge of buying equipment this wouldn't happen, and on and on and on.

Our primary AIX dev server was powered off when he arrived. He booted it up, checked logs and was running self-diagnostics, but absolutely nothing so far indicated why the machine had shut down. We blew a couple of hours trying to figure out what happened, to no avail. Eventually, with other deadlines looming, we just chalked it up be something we'll look into more later.

Several days went by, with the usual day-to-day comings and goings; no surprises.

Then, next week, it happened again.

My team-leader was LIVID. The same server was hard-down again when he came in; no explanation. He opened a ticket with IBM and put in a call to our VAR rep, demanding answers -- how could they sell us bad equipment -- why isn't there any indication of what's failing -- someone must come out here and fix this NOW, and on and on and on.

(As a quick aside, in case it's not clearly coming through between-the-lines, our team leader was always a little bit "over to top" for me. He was the kind of person who "got things done," and as long as you stayed on his good side, you could just watch the fireworks most days - but it became pretty exhausting sometimes).

Back our story -
An IBM CE comes out and does a full on-site hardware diagnostic -- tears the whole server down, runs through everything one part a time. Absolutely. Nothing. Wrong.

I recall, at some point of all this, making the comment "It's almost like someone just pulls the plug on it -- like the power just, poof, goes away."

My team-leader demands the CE replace the power supply, even though it appeared to be operating normally. He does, at our cost, of course.

Another weeks goes by and all is forgotten in the swamp of work we have to do.

Until one day, the next week... Yes, you guessed it... It happens again. The server is down. Heads are exploding (will at least one head we all know by now). With all the screaming going on, the entire office staff should have comped some Advil.

My team-leader demands the facilities team do a full diagnostic on the UPS system and assure we aren't getting drop-outs on the power system. They do the diagnostic. They also review the logs for the power/load distribution to the entire lab and office spaces. Nothing is amiss.

This would also be a good time draw the picture of where this server is -- this particular server is not in the actual server room, it's out in the office area. That's on purpose, since it is connected to a demo robotics cabinet we use for testing and POC work. And customer demos. This will date me, but these were the days when robotic storage was new and VERY exciting to watch...

So, this is basically a couple of big boxes out on the office floor, with power cables running into a special power-drop near the middle of the room. That information might seem superfluous now, but will come into play shortly in our story.

So, we still have no answer to what's causing the server problems, but we all have work to do, so we keep plugging away, hoping for the best.

The team leader is insisting the VAR swap in a new server.

One night, we (the device-driver team) are working late, burning the midnight oil, right there in the office, and we bear witness to something I will never forget.

The cleaning staff came in.

Anxious for a brief distraction from our marathon of debugging, we stopped to watch them set up and start cleaning the office for a bit.

Then, friends, I Am Not Making This Up(tm)... I watched one of the cleaning staff walk right over to that beautiful RS/6000 dev server, dwarfed in shadow beside that huge robotic disc enclosure... and yank the server power cable right out of the dedicated power drop. And plug in their vacuum cleaner. And vacuum the floor.

We each looked at one-another, slowly, in bewilderment... and then went home, after a brief discussion on the way out the door.

You see, our team-leader wasn't with us that night; so before we left, we all agreed to come in late the next day. Very late indeed.

!rant

New job (first CS job).

Day 1: Install Ubuntu
Day 2: Dev said "it was so cute when he asked if he could uninstall windows." Also, first pair programming with engineer of 12 years. First commit (he did all the work, I just tried keeping up."
Day 3: "Here, try this bug " nearly get there. Have to leave early. Team event (Group VR experience, was wicked fun with drinks afterwards. Turns out boss man is a total bad ass. Swam with sharks and giant Wales)
Day 4: Fix bug. Notice odd behaviour. Fix that too. (All on my own). Code review: "This, that but works and is good." Get asked if I want to go to customer to do A, B and C. Tell Boss I only know B. He said "Tell me what you need for A and C."

I'm so God damn happy.

Why are job postings so bad?
Like, really. Why?

Here's four I found today, plus an interview with a trainwreck from last week.
(And these aren't even the worst I've found lately!)

------

Ridiculous job posting #1:
* 5 years React and React Native experience -- the initial release of React Native was in May 2013, apparently. ~5.7 years ago.
* Masters degree in computer science.
* Write clean, maintainable code with tests.
* Be social and outgoing.

So: you must have either worked at Facebook or adopted and committed to both React and React Native basically immediately after release. You must also be in academia (with a masters!), and write clean and maintainable code, which... basically doesn't happen in academia. And on top of (and really: despite) all of this, you must also be a social butterfly! Good luck ~

------

Ridiculous job posting #2:
* "We use Ruby on Rails"
* A few sentences later... "we love functional programming and write only functional code!"

Cue Inigo Montoya.

------

Ridiculous job posting #3:
* 100% remote! Work from anywhere, any time zone!
* and following that: You must have at least 4 work hours overlap with your coworkers per day.
* two company-wide meetups per quarter! In fancy places like Peru and Tibet! ... TWO PER QUARTER!?

Let me paraphrase: "We like the entire team being remote, together."

------

Ridiculous job posting #4:
* Actual title: "Developer (noun): Superhero poised to change the world (apply within)"
* Actual excerpt: "We know that headhunters are already beating down your door. All we want is the opportunity to earn our right to keep you every single day."
* Actual excerpt: "But alas. A dark and evil power is upon us. And this… ...is where you enter the story. You will be the Superman who is called upon to hammer the villains back into the abyss from whence they came."

I already applied to this company some time before (...surprisingly...) and found that the founder/boss is both an ex cowboy dev and... more than a bit of a loon. If that last part isn't obvious already? Sheesh. He should go write bad fantasy metal lyrics instead.

------

Ridiculous interview:
* Service offered for free to customers
* PHP fanboy angrily asking only PHP questions despite the stack (Node+Vue) not even freaking including PHP! To be fair, he didn't know anything but PHP... so why (and how) is he working there?
* Actual admission: No testing suite, CI, or QA in place
* Actual admission: Testing sometimes happens in production due to tight deadlines
* Actual admission: Company serves ads and sells personally-identifiable customer information (with affiliate royalties!) to cover expenses
* Actual admission: Not looking for other monetization strategies; simply trying to scale their current break-even approach.

------

I find more of these every time I look. It's insane.
Why can't people be sane and at least semi-intelligent?

I quit and my last day is next week.

Apparently management has decided that I should spend my last day implementing a new feature for a customer where I have been the only developer, and release it to production (without first implementing it in test) the same day. A feature that potentially could cripple a whole workflow if done wrong.

Of course I advised not to release untested code to production on a friday, just before the only person that knows how it works leaves the company. But no, “the customer reaaaaaally wants it before summer, so just be careful not to write any bugs”.

I’m not saying that I’m intentionally gonna write bad code - but if I do, I’m not gonna pick up the phone when it calls.

A lite story about how i was hired at 16 years old.
Me at 11. Modifying HTML templates to create a sign up page for a game. Me at 14. Created some worthless websites in the past (at a training), barely knowing the structure of HTML.
Me at 15. Made my first website for a customer (using WordPress for the first time, didn't know how to use it before). The website was selling apartments, it was looking very good and went on the first place on SEO. Got my first money (100E).
Me at 16. Made some other WordPress websites for other customers (one of them still haven't paid, the website was made way back in 2015), so i shut down the website and replaced it with a text saying "This website is currently down until the customers pays the developer".
Me still at 16. A friend of my mom sent my CV to multiple companies, to work as a intern to learn more, and one of them accepted me for a interview (a well known and one of the best company with 30~ people)
Went to the interview, asked me about what i realized, what i can do, about my knowledges in others languages etc (forgot to mention that i love the computers from young age, so i was very good in them, specially at the age of 11), so they were happy about it and asked called me for another interview with the boss. Went to it, the boss asked me some tricky questions, i answered them immediately, he was very surprised about my knowledge at that age and accepted me immediately. After working for 2 weeks, instead of hiring me as a intern for 4-6 months, they instead hired me as a normal person, as a front end developer, for an undefined date, making 250 E / Month (6 hours per day in summer)
Now, I'm in the 11 grade, working for them about 9 months, making 315 E / Month, working for 4 hours per day after school, the place is cool, my entire team (family) is very funny and very cool, and they asked me many times to help them with different problems they had and i fixed them immediately (they really didn't know some stuff which i knew). Worked on big projects and worked on some from scratch by myself and they were very happy about how it went.

TLDR: was talented in computers (software), I'm a fast learner, barely knew about making websites, hired as a front end developer at 16 yr.

Btw, I'm in love with DevRant, I'm feeling like home everytime i visit this community :').

P.S. Sorry for my bad English and the mistakes i made.

alert("Thanks for reading my first rant!");

My code review nightmare part 3

Performed a review on/against a workplace 'nemesis'. I didn't follow the department standards document (cause I could care less about spacing, sorted usings, etc) and identified over 80 bugs, logic errors, n+1 patterns, memory leaks (yes, even in .net devs can cause em'), and general bad behavior (ex.'eating' exceptions that should be handled or at least logged)

Because 'Jeff' was considered a golden child (that's another long TL;DR), his boss and others took a major offense and demanded I justify my review, item by item.

About 2 hours into the meeting, our department mgr realized embarrassing Jeff any further wasn't doing anyone any good and decided to take matters into his own hands. Thinking 'well, its about time he did his job', I go back to my desk. About an hour later..
Mgr: "I need you in the conference room, RIGHT NOW!"
<oh crap>
Mgr: "I spoke to Jeff and I think I know what the problem is. Did you ever train him on any of the problems you identified in the review?"
Me: "Um, no. Why would I?"
Mgr: "Ha!..I was right. So lets agree the problems are partially your fault, OK?"
Me: "Finding the bugs in his code is somehow my fault?"
Mgr: "Yes! For example, the n+1 problem in using the WCF service, you never trained him on how to use the service. You wrote the service, correct?"
Me: "Yes, but it's not my job to teach him how to write C#. I documented the process and have examples in the document to avoid n+1. All he had to do was copy/paste."
Mgr: "But you never sat with Jeff and talked to him like a human being? You sit over there in your silo and are oblivious to the problems you cause. This ends today!"
Me: "What the...I have no idea what you are talking about. What in the world did Jeff tell you?"
Mgr: "He told me enough and I'm putting an end to it. I want a compressive training class developed on how to use your service. I'll give you a month to get your act together and properly train these developers."

3 days later, I submit the power-point presentation and accompanying docs. It was only one WCF with a handful of methods. Mgr approved the training, etc..etc. execute the 'training', and Jeff submits a code review a couple of weeks later. From over 80 issues to around 50. The poop hits the fan again.

Mgr: "What's your problem? When are you going to take your responsibility seriously?"
Me: "Its pretty clear I don't have the problem. All the review items were also verified by other devs. Its not me trying to be an asshole."
Mgr: "Enough with the excuses. If you think you can do a better job *you* make the code changes and submit them for Jeff for review. No More Excuses!"

Couple of days later, I make the changes, submit them for review, and Jeff really couldn't say too much other than "I don't see this as an improvement"

TL;DR, I had been tracking the errors generated by the site due to the bugs prior to my changes. After deployment, # of errors went from thousands per hour to maybe hundreds per day (that's another story) and the site saw significant performance increases, fewer customer complaints, etc..etc.

At a company event, the department VP hands out special recognition awards:

VP: "This award is especially well earned. Not only does this individual exemplify the company's focus on teamwork, he also went above and beyond the call of duty to serve our customers. Jeff, come on up and get this well deserved award."

When you start a new job as a Senior Developer, and start asking questions about the code, and you have these collections of conversations with other front-end people:

Exhibit 1:
Me: Ahh so I see the filtering and pagination is all done with Javascript in the front end...

Random dev: No, it's done with Angular.

Exhibit 2:
Me: I think we should add frontend pagination to this page. There will be too many elements on it if you're a customer with 2000 servers.

Random dev: Don't bother, there's no pagination in the API call... So that will not gain any performance.

Me: But it wouldn't take long to implement and it would improve the user experience, why would you want to show ALL the elements, when you have an option not to... Also, it WILL be a major performance hit, especially on mobile.

Random dev: People will use search anyway.

😥🔪

Also, there are no coding standards, every file looks different, and my opinion is being disregarded in everything, and I thought my last job was bad...

Seriously how are some people hired as front-enders?

Since I just took this job, I feel obligated to stay a couple of months... But hey, don't cry for me, I might have more rants for you. 😂

Sorry for the long rant, here's cake: 🍰

Adventures in security land.

The “legendary” lead dev authored a ticket that logs raw credentials for a third-party tool we’re using, and logs partially-obscured consumer passwords. His reasoning: “for debugging. And customer service!” And then argued with me over why that’s bad! Seriously?

Then in the release channel, he and the release manager are talking like I’m pestering them with my findings. Things like “I have some Root-induced changes coming” and “Fixed those, but she’ll probably have more...” etc.

Like come on.
I’m even being nice here, but you seriously need to stop screwing this up.

They also didn’t bother merging the fixes into the release branch, so I needed to re-review the entire (large) ticket on its own branch. Doubles the effort since I can’t easily see what changed.

The lead dev also only updated a few of the specs (despite me sending him a list), so there’s a bunch of failing ones now. Makes me unsure if he actually fixed everything.

Maybe I’m just being touchy, but ugh. Freaking annoying people.

At least he owned up to being the author this time instead of saying someone else (who wasn’t in the history...) wrote it. -.-

I swear to god, I'm going to track down the dipshit who just made my day hilariously painful.

So here I am, finishing up this project that's been going on for what feels like an eternity, when I get an email "why doesn't order X show up in this other system?".

I mean, it's a common thing they can take 15 minutes to push across, so the usual quick glance and what do you know, it's just sitting there as if it's waiting to be pushed through, than an hour later... it's still there, so I start digging, maybe a data issue, nope looks all good, customer details, payment details, products...

just another order, jump on the logs and all looks fi......... wait.... why does this postcode have 3 digits and not 4 , Australia has 4 digit postal codes fyi, looks at order again, 3 digits, look at log, 3....hold on why's it only 3 digits, checks code, handled as string... ok..... where the fuck would it drop a digit.... frontend requires 4 digits, validation requires 4 digits... how the fuck did you get 3 digits in... I can't see anything anywhere that logically makes sense for this🤔

Drops address into google and it's a postcode starting with 0.

Jumps on DB and the fucker is an int in the postcode table. For all you playing at home 0123 <> 123

I don't know if I should feel bad, or impressed, it's been 7 years since this table was created, and 7 years before someone managed to live in one of these parts of the country with a leading 0.

QA didn't spot this years ago,
No one tested this exact scenario,
The damn thing isn't even documented as a required delivery area, but here we are!

Kudos good sir, you broke it! 🤜 🤛
You sir may get your order now!

It's enough. I have to quit my job.

December last year I've started working for a company doing finance. Since it was a serious-sounding field, I tought I'd be better off than with my previous employer. Which was kinda the family-agency where you can do pretty much anything you want without any real concequences, nor structures. I liked it, but the professionalism was missing.

Turns out, they do operate more professionally, but the intern mood and commitment is awful. They all pretty much bash on eachother. And the root cause of this and why it will stay like this is simply the Project Lead.

The plan was that I was positioned as glue between Design/UX and Backend to then make the best Frontend for the situation. Since that is somewhat new and has the most potential to get better. Beside, this is what the customer sees everyday.

After just two months, an retrospective and a hell lot of communication with co-workers, I've decided that there is no other way other than to leave.

I had a weekly productivity of 60h+ (work and private, sometimes up to 80h). I had no problems with that, I was happy to work, but since working in this company, my weekly productivity dropped to 25~30h. Not only can I not work for a whole proper work-week, this time still includes private projects. So in hindsight, I efficiently work less than 20h for my actual job.

The Product lead just wants feature on top of feature, our customers don't want to pay concepts, but also won't give us exact specifications on what they want.
Refactoring is forbidden since we get to many issues/bugs on a daily basis so we won't get time.
An re-design is forbidden because that would mean that all Screens have to be re-designed.
The product should be responsive, but none of the components feel finished on Desktop - don't talk about mobile, it doesn't exist.
The Designer next to me has to make 200+ Screens for Desktop and Mobile JUST so we can change the primary colors for an potential new customer, nothing more. Remember that we don't have responsiveness? Guess what, that should be purposely included on the Designs (and it looks awful).
I may hate PHP, but I can still work with it. But not here, this is worse then any ecommerce. I have to fix legacy backend code that has no test coverage. But I haven't touched php for 4 years, letalone wrote sql (I hate it). There should be no reason whatsoever to let me do this kind of work, as FRONTEND ARCHITECT.

After an (short) analysis of the Frontend, I conclude that it is required to be rewritten to 90%. There have been no performance checks for the Client/UI, therefor not only the components behave badly, but the whole system is slow as FUCK! Back in my days I wrote jQuery, but even that shit was faster than the architecuture of this React Multi-instance app. Nothing is shared, most of the AppState correlate to other instances.

The Backend. Oh boy. Not only do we use an shitty outated open-source project with tons of XSS possibillities as base, no we clone that shit and COPY OUR SOURCES ON TOP. But since these people also don't want to write SQL, they tought using Symfony as base on top of the base would be an good idea.
Generally speaking (and done right), this is true. but not then there will be no time and not properly checked. As I said I'm working on Legacy code. And the more I look into it, the more Bugs I find. Nothing too bad, but it's still a bad sign why the webservices are buggy in general. And therefor, the buggyness has to travel into the frontend.

And now the last goodies:
- Composer itself is commited to the repo (the fucking .phar!)
- Deployments never work and every release is done manually
- We commit an "_TRASH" folder
- There is an secret ongoing refactoring in the root of the Project called "_REFACTORING" (right, no branches)
- I cannot test locally, nor have just the Frontend locally connected to the Staging webservices
- I am required to upload my sources I write to an in-house server that get's shared with the other coworkers
- This is the only Linux server here and all of the permissions are fucked up
- We don't have versions, nor builds, we use the current Date as build number, but nothing simple to read, nonono. It's has to be an german Date, with only numbers and has always to end with "00"
- They take security "super serious" but disable the abillity to unlock your device with your fingerprint sensor ON PURPOSE

My brain hurts, maybe I'll post more on this shit fucking cuntfuck company. Sorry to be rude, but this triggers me sooo much!

Hello everyone, this is my first time here so hi! I want to tell you all a story about my current situation.

At 18 while in the military I was able to get my first computer, it was a small hp pavilion laptop with windows 7. The system would crash constantly, even though I would only use it for googling stuff and using fb to talk to people. 5 months after I got it and continuously hated it decided to find out why and who could I blame (other than myself) for the system making me do the ctrl alt del dance all the time....

Found out that there are people called computer programmers that made software. Decided to give it a go since I had some free time most days. Started out with c++ because it was being recommended in some websites. Had many "oh deeeeer lord" moments. After not getting much traction I decided to move to Java which seemed like an easier step than C++. Had fun, but after some verbosity I decided to move into more dynamic lands. Tried JS and since at the time there was no Node and I was not very into the idea of building websites I decided to move into Python, Ruby, PHP and Perl and had a really great time using and learning all of them. I decided to get good in theoretical aspects of computer programming and since I had a knack for math I decided to get started with basic computer science concepts.

I absolutely frigging loved it. And not only that, but learning new things became an obsession, the kind that would make me go to bed at 02:40 am just to wake up at 04:00 or 06:00 because the military is like that. I really wanted to absorb as much as I could since I wanted to go to college for it and wanted to be prepared since I did not wanted to be a complete newb. Took Harvard CS50, Standford Programming 101 with Java, Rice's Python course and MIT's Python programming class. I had so much fun I don't regret it one bit.
By the time I got to college I had already made the jump to Linux and was an adept Arch user, Its not that it was superior or anything, but it really forced me to learn about Linux and working around a terminal and the internals of the system to get what I want. Now a days I settle for Fedora or Debian based systems since they are easier and time is money.

Uni was a breeze, math was fun and the programming classes seemed like glorified "Hello World" courses. I had fun, but not that much fun, most of my time was spent getting better at actual coding. I am no genius, nor my grades were super amazing(I did graduate with honors though) but I had fun, which never really happened in school before that.

While in school I took my first programming gig! It was in ASP.NET MVC, we were using C#, I got the job through a customer that I met at work, I was working in retail during the time and absolutely hated it. I remember being so excited with the gig, I got to meet other developers! Where I am from there aren't that many and most of them are very specialized, so they only get concerned with certain aspects of coding (e.g VBA developers.....) and that is until I met the lead dev. He was by far one of the biggest assholes I had ever met in my life. Absolutely nothing that I would do or say made hem not be a dick. My code was steady, but I would find bugs of incomplete stuff that he would do, whenever I would fix it he would belittle me and constantly remind me of my position as a "junior dev" in the company saying things as "if you have an issue with my code or standards tell me, but do not touch the code" which was funny considering that I would not be able to advance without those fixes. I quit not even 3 months latter because I could not stand the dick, neither 2 of the other developers since the immediately resigned after they got their own courage.

A year latter I was able to find myself another gig. I was hesitant for a moment since it was another remote position in which I had already had a crappy experience. Boy this one was bad. To be fair, this was on me since I had to get good with Lumen after only having some exposure to Laravel. Which I did mentioned repeatedly even though he did offer to train me in order to help him. Same thing, after a couple of weeks of being told how much I did not know I decided to get out.

That is 2 strikes.

So I waited a little while and took a position inside another company that was using vanilla PHP to build their services. Their system was solid though, the lead engineer remains a friend and I did learn a lot from him. I got contracted because they were looking for a Java developer. The salary was good. But when I got there they mentioned that they wanted a developer in Java...to build Android. At the time I was using Java with Spring so I though "well how hard can this be! I already use Android so the love for the system is there, lets do this!" And it was an intense, fun and really amazing experience.

-- To be continued.

In our company the estimation is done by customer / PO. Usually, the deadline is set to the day before yesterday after the issue arrived. Always highest prio.

Oh, almost forgot: when a developer does his estimations, the resulting number gets divided by 7 by the PMs. Buffers? Who needs that. QA? Pfff. We are EFFICIENT.
Deadline not met? Bugs in the release? The developer must be bad.

It always feels like a bad idea when the customer suggests doing a deployment on Friday. 😧

This happened a while back but thought it would be an interesting story.

So there is this guy, I'll call him Jack. Jack was a weirdo. He just graduated high school but thought of himself as very hot in terms of dev skills. He boasted lots of good programs, that are the best in industry, except they don't work (like the best proven file compressor, that just can't decompress anything because of some "bugs"). He also entered language holy wars quite actively, saying that Delphi is the best platform ever.

Aaanyway, a couple of years pass. Jack is now a student. Jack tries to make some money, so he talks to some guy, that offers him a "job" at the tax office, where he has to modernize the data infrastructure of the tax authorities. If you think this sounds very wrong, then you're 100% correct. But it gets better. After 2 months of work, the guy manages to do that. It's a simple CRUD application after all.

So everything works, but the guy who gave him this job refused to pay. He stalled and then just stopped answering the phone. Jack is now furious. So what he does, is publish the databases online, so everyone could see the income of every citizen. Authorities are in panic. They send the police to his door. They seize his computer and lock him up for a few days.

To sum it all up: Jack took up a job, without any contract, without any NDA, which is completely illegal in of itself, but he did that with the tax authority. And delivered the product before getting paid. And when he understood that he was owned, he published all online. He got bit back. The guy who gave him this job had no consequences for illegally hiring someone and not paying for their work.

Lesson: Don't be Jack

Customer: The pages x and y are not displayed in the menu of my website.

Me: I've added another menu level. This level wasn't planned. Your pages will now be displayed.

Customer: Do you think I have too much menu levels?

Me (what I want to say): YES. You have too much of EVERYTHING! Too much menu levels, too much useless pages, too much bad formatting, too much different font colors in one fucking sentence! Your website is crap at all.

Me (what I said): No, it's okay.

I hate customers.

I worked on an amazing web app that tracked satellites and their failure rates. it was beautiful and worked fantastically. Me team worked like dogs to get it done three months. Our manager insisted it has to work perfectly for the demo and we delivered... We all got raises and everyone was happy, right? WRONG!

Demo day comes and management decides that they don't want to build the app because the customer pulled out. Sooo my manager then asked me why I wasted so much time building it when static images would have been fine. I lost my cool and yelled at my manager "YOU'RE THE ONE THAT TOLD ME TO GET A FULLY FUNCTIONAL SYSTEM WORKING!" Then I stormed out of the meeting.

It is still the coolest thing I ever built. Too bad it will never see the light of day.

OK.
1. So i tindered.
2. I got a really nice girl.
3. We chatted really long and good.
4. We tried to meetup it did not work because of our schedule. New
job on my end, she is a student.
5. I thought its over. Fine whatever.
6. She gives me her number.
7. We continue chat on whatsapp
8. Blablabla 3 days long, she gets bored and tries to friendzone me
9. I revert the shit and state i wanna be serious and there wont be a
friendzone/nice guy comin from me.
10. She happy and continues to chat.
11. I get emtionally invested in her.
12. We exchange thoughts dreams and music.
13 We want to meetup at weekend. I cant. Got a family wedding all
weekend.
14. We want to meetup the second week.
I cant. Im off on a company trip. Again new job here.
15. So we say in the week after I get back.
15a. Before the weekend we need to deliver an rc and go all out to hold
the deadline.
15b. We deliver, but shit happens on the customer side. His fault but we
get the blame.
15c I go onto the company trip.
16. We chat and i send her pictures of the trip over the weekend so she
sees I care.
17. She seems fine. And happy.
18. I come back from the trip late night and need to work the next day
jetlag style.
19. I work jetlag style. And try to fix the shit from last week.
20. I come home really tired and looking forward to date day tomorrow.
21. I cant do anything. My home looks like shit and the bag still
unpacked. I just eat and fall asleep.
I feel bad bcs my home will turn her down instantly if we make it to my
place.
Need to hope that it does not come to this.
22. Date day comes. Today.
23. I wake up at 6 early to plan ahead to make sure my clothes are fine
and i arrive on time in the office to exit early.
24. I expect to check what goes on today in the city and give her the
location to meet and time.
25. I enter office and immeadetly get caught up in meeting planning, dev
questions and the meeting itself because the project is on edge.
26. We have a 5hours long meeting where people go on and on and on.
27. 3h later in the meeting:
my brain was fried and around 12 i go to lunch with some people.
28. Meanwhile the city is turning into a rainy mess of a shitty day. No
way I can have a nice walk with her like that. Bars and coffeshops are
just to boring.
29. So i eat to regain some sense and we go back to the office.
Meanwhile I am thinking all kinds of locations and stuff in my head.
30. Havent given her any update since a good morning in the morning.
31. We reenter the meeting. Things continue like before. The project is
on impossible demands and impossible timelines. Still we try to do our
best.
32 3h later on 3pm I tell her i am in a long meeting and working on a
meetingspot.
33. shes not happy.
34. I get a call from a relative
35. i need to go out and take the call. not good for the collegues.
again new job here.
36. family trouble,  money trouble, goverment demands. I promise to
handle that tomorrow. Before work.
37. i get back into the meeting.
38. still super slow and no results.
39. need to focus but start to check for locations on my phone.
40. she asks me where i am
41. I send her my location.
42. she thinks i am saying she should pick me up!
43 i joke and say no definitly not.
44. shes pissed.
45.  I decide for a coffeeshop. after work. and send her the location
46. She says to call it off.
47. I go all in and go romance style. I say ill wait there even if she
does not come to show her how much i care.
U know to avoid the lets do it some other time fuckery and then it never
happens.
47. She goes quiet.
48. 2h later we finish the meeting. Meanwhile QA foudn a bug we need to
fix because why not.
49. I got 30 minutes to find the bug and fix it before I need to go to
uphold my word.
50. I find out what to do, but it might break a lot of other things
without careful test and implementation. Collegues says he takes it.
51 I feel bad but I need to go. I even leave earlier because otherwise I
would not be on time.
52. I arrive 15 minutes early. I grab two coffee2go and wait outside,
53. Shitty weather, sometimes rain, sometimes sunny, cant decide what it
wants.
54. The weather is just like how I feel.
55. I wait 1 1/2h
56. I think I should feel stupid, For gods sake its tinder. People dont
give a crap, Enough people around why should I Invest so much into this?
But I dont feel stupid. Because this is how I want it. I dont want
appointments, I dont want safety. I decided for her and I went all in.
57. I send her pics from the sceneray as proof that I waited,
58. I think I blew it. She is still quiet.
59. Friends are asking me for plans for the weekend. I wish I could say
I already have some with her.
60. I feel lost right now. But my head says I put too much stress on
her, And i fucked up with the planning. I should have been more precise.
My head also says that i am putting myself into the victim role, which
is wrong always. Should I continue to reach out to her? Is there
something I could do still?

Customer: (calls emergency hotline) We have a really bad bug!
Rep: What seams to be the issue?
Customer: I need to talk to Sam, he knows what to do, tell him it's urgent.
Rep: can I tell Sam what the issue is?
Customer: Well, Sam built a newsletter program but I don't have a way to import mass amounts of emails addresses.
Rep: That sounds like a feature, not a problem.
Customer: why wouldn't it do that? Would you build a car without a steering wheel?
Rep: I am not sure that's relevant to the problem.
Customer: what do you mean?
Rep: I would say it is more like, "would you build a car without a pair of jet skis attached to the back." And we would respond with, "we would be happy to add Jet Skis, but it's going to cost you additional money."
Customer: So, how are we going to fix this bug in YOUR software?
Rep: :/

A YouTuber posted a video today about how Linux users' bad attitudes account in some part for the fact that AAA games are not getting released as much on Linux as on Windows.

Here's my bad attitude: Fuck AAA games. I don't want them on linux. I don't want them to exist. The AAA studios are colluding to change the market to be less about selling games and more about leasing access to them, and prioritizing revenues based on mictrotransactions and gambling-- with a pursuant focus on exploiting addictive personalities for profit. We don't need that on linux, and frankly, I don't think EA, Ubi, Activision, Bethesda, and Epic do either. Linux is an environment of choices, where the inner workings of any particular piece of software are far more exposed than they are in closed systems like windows, mac, and consoles. That exposure breeds understanding, and the last thing the AAA studios want is a knowledgeable, informed customer base. They want naive children with access to their parents' bank accounts, and they want to eliminate all means to access games other than themselves. This is not behavior we should be rewarding by asking them to expand into our space.

!dev at all

Was chilling with my t mobile rep trying to get some issues resolved regarding what Verizon's bitchass was trying to do after i left their shitty company.

While i was there and my dude was working his magic i noticed this smoking chick walking around the store waiting for someone to help her out. So being that everyone was busy and sorta scared of talking to her( i can sense that shit) i told my boy to go and pick her as his customer, to be flirty and cool and shit.

My poor dude was all like "nah man I dunno how to talk to girls...."

I was telling him "bro, you ain't bad looking, just go, introduce yo ass and tell her that you'll take care of her in a min!"

"But i get all anxious and shit"

"Nah man, just talk to her like you did to me when we first met, she is just a customer, i aint telling you to ask her out on a date, just i dunno practice talking to girls! No harm with that! Specially this one b look at them leeeeeeegs!"

Now, why did I care? The reason is that he mentioned to me after seeing my wife (total babe) that he pictures me as a player. Which I was but that is beyond the point. And he said that he had always had trouble talking to girls.

So i told him what to do, said to be calm and confident. Ninja is an alpha salesman, and great with t mobile services, so he has that confidence, told him to exude that shit as if he was talking to a guy.

Homeboy got ballsy, drank 5 gallons of man the fuck up and went and did what I did. Then she went ahead and stand next to us, and i put on the good words for my dude "ah you got the best rep right here! G boy is bomb with everything!!" She was laughing saying that she hopes that he can help her with her phone.

"Don't worry, i got you, its just a small thing and if you want i'll show you what to do for future occasions"

"Oh so you don't want me to come back if it happens?"

"Haha you can come back any time as long as I am the one helping you out"

DAAAAAAAAAAAMN son!!

"Ok, but only if its you"

Daaaaaaaaaamn

Went better than expected. The dude needs more confidence, he aint bad looking at all and don't want him missing out on some of the babes we got walking around town.

Lord knows I had my fun with them.

Hello devRant,

This is already from a few days ago but I had to process the whole thing myself first.

It was a normal day at work nothing special. Customers came in got their repaired PC's/Laptops and brought some new work in. So I went through some and then I got to the case that is the most well unbelievable and shocking I had in the only 2 years doing this. At first it was a normal HDD bad sector thing and I started copying the old HDD to a new one.

//NOTE: the program we use shows every file it's copying and the sectors it spans //

Suddenly I saw a weird thing happening where it started copying tons of files from a folder called "mature/kids" over to the new HDD.
I noted the path and after it finished we returned the laptop to the customer and he luckily left his old HDD with us. So my boss and I we did some investigation and we'll turns out the dude has a whole library of childpornography.

tl;dr check what you copied and report such cases to the police.

Don't do such stupid shit and stay legal guys.

Which you all a great day/night/morning/evening/whatever

//EDIT: I ofc won't post pictures cause of obvious reasons

I just had a non-paying customer call me useless a total of 5 times in a support ticket.

Banning them from all of my apps might be worth a bad review.

Background: I work at a small startup company in Canada who makes simple FAQ Chatbots for companies who waste a lot of resources on the same Customer questions over and over.

So we were making this one bot for a provincial government who wanted a bot for students to be able to ask questions regarding the upcoming election and how to vote, etc. and get the answers they were looking for. Since it's Canada and a government bot, it had to be in both English AND French.

These bots take some time to train (we use Wit.ai mostly) in english so it was a challenge to train it in French. However I am bilingual (not very strong in French but can manage) so I did my best and the bot didn't turn out too bad. (English was great, French was, Id say, "not terrible").

HOWEVER, now that it is done (The company loved it, even with the less than perfect french version). The sales team (who know nothing of the process of making/training these bots) is now telling companies we support "SEVERAL LANGUAGES" and are currently about to sign a contract with a company overseas that wants a bot done IN JAPANESE!!.

To make matters worse.. when we (the dev team) brought up that it would be EXTREMELY difficult to do this, their answer was ... "You did it in French so you can just do the same but in Japanese"

HOW DOES THAT EVEN MAKE SENSE.

Oh well, Rosetta Stone here I come, I guess it's time to learn Japanese.

So my client wants to stick with their current hosting provider (Bell) because the company is "big" and "won't go anywhere anytime soon." I just said, well okay it can't be that bad. Bell charges about 10x more and gives you about 10x less compared to other options, but it's not my money so whatever. Well, Bell has the absolute worst customer service. They have an online support form where I can type in my questions and they will call me within a day to help me. They called me during work hours and I missed the call, so they sent me an email to let me know I missed the call and gave me a number to call. I called and I might as well have called my dog because the support didn't even know what a .htaccess file is. I emailed them back and asked if they could forward my email to someone in the hosting department that could help (because the phone support I got was shit). I got a reply saying they "can't"... yup, they used the word "can't", they can't forward the email and that I would have to call. Is everyone at Bell a fucking dick chugging brainless pile of moldy-ass shit biscuits!? YOU CAN"T SEND AN EMAIL? Turns out they do have a dedicated hosting support email, let's hope the email I send ends up in front of someone at Bell who at least has a slight clue how to use a keyboard.

I think I want to quit my first applicantion developer job 6 months in because of just how bad the code and deployment and.. Just everything, is.

I'm a C#/.net developer. Currently I'm working on some asp.net and sql stuff for this company.

We have no code standards. Our project manager is somewhere between useless and determinental. Our clients are unreasonable (its the government, so im a bit stifled on what I can say.) and expect absurd things from us. We have 0 automated tests and before I arrived all our infrastructure wasn't correct to our documentation... And we barely had any documentation to begin with.

The code is another horror story. It's out sourced C# asp.net, js and SQL code.. And to very bad programmers in India, no offense to the good ones, I know you exist. Its all spagheti. And half of it isn't spelled correctly.

We have a single, massive constant class that probably has over 2000 constants, I don't care to count. Our SQL projects are a mess with tons of quick fix scripts to run pre and post publishing. Our folder structure makes no sense (We have root/js and root/js1 to make you cringe.) our javascript is majoritly on the asp.net pages themselves inline, so we don't even have minification most of the time.

It's... God awful. The result of a billion and one quick fixes that nobody documented. The configuration alone has to have the same value put multiple times. And now our senior developer is getting the outsourced department to work on moving every SINGLE NORMAL STRING INTO THE DATABASE. That's right. Rather then putting them into some local resource file or anything sane, our website will now be drawing every single standard string from the database. Our SENIOR DEVELOPER thinks this is a good idea. I don't need to go into detail about how slow this is. Want to do it on boot? Fine. But they do it every time the page loads. It's absurd.

Our sql database design is an absolute atrocity. You have to join several tables together just to get anything done. Half of our SP's are failing all the time because nobody really understands the design. Its gloriously awful its like.. The epitome of failed database designs.

But rather then taking a step back and dealing with all the issues, we keep adding new features and other ones get left in the dust. Hell, we don't even have complete browser support yet. There were things on the website that were still running SILVERLIGHT. In 2019. I don't even know how to feel about it.

I brought up our insane technical debt to our PM who told me that we don't have time to worry about things like technical debt. They also wouldn't spend the time to teach me anything, saying they would rather outsource everything then take the time to teach me. So i did. I learned a huge chunk of it myself.

But calling this a developer job was a sick, twisted joke. All our lives revolve around bugnet. Our work is our BN's. So every issue the client emails about becomes BN's. I haven't developed anything. All I've done is clean up others mess.

Except for the one time they did have me develop something. And I did it right and took my time. And then they told me it took too long, forced me to release before it was ready, even though I had never worked on what I was doing before. And it worked. I did it.

They then told me it likely wouldn't even be used anyway. I wasn't very happy at all.

I then discovered quickly the horrors of wanting to make changes on production. In order to make changes to it, we have to... Get this

Write a huge document explaining why. Not to our management. To the customer. The customer wants us to 'request' to fix our application.

I feel like I am literally against a wall. A huge massive wall. I can't get constent from my PM to fix the shitty code they have as a result of outsourcing. I can't make changes without the customer asking why I would work on something that doesn't add something new for them. And I can't ask for any sort of help, and half of the people I have to ask help from don't even speak english very well so it makes it double hard to understand anything.

But what can I do? If I leave my job it leaves a lasting stain on my record that I am unsure if I can shake off.

... Well, thats my tl;dr rant. Im a junior, so maybe idk what the hell im talking about.

Please disregard. I just need to vent.

Being a manager is so fucking shit. This is not even about devs or tech specific only. Never become a manager.
Why? Because it’s about handling people and all the dumb shit they do. It’s all about knowing what people suck at and preventing that weakness from leaking into other areas. The amount of fucked up people on this earth means that you have to work with at least some of them, and that means putting up with their stupid ass list of super special requirements, that if they do not fulfill, will make them a shit worker. It’s not even an issue of technical skills.

You have the guys that are often late, because “they have depression”, but will complain that “companies don’t treat employees like adults”. Being on time for work is apparently very difficult. Which doesn’t generally matter in general for dev work, but it ends up affecting other things.

You have the completely socially inept idiots that make half the team hate them and try to avoid working with them, increasing problems and work for other people. Just because they’re socially stupid, have low or no empathy, or are incapable of not being insufferable to others.

You have the people that are so bad at estimating that they keep making up numbers instead of waiting to think for a few minutes and say “ not sure, I need to research and estimate that”.

You have the surprise absentee for dumb as fuck reasons like “my phone died lol sorry”. They never do anything to actually improve, it is just “sorry guys! Btw I will do jackshit about this”.

Or the ones whining about virtually everything, all the time. Wtf why do I have to be on scrum at 12 tomorrow?! Wtf why do I have to record the result of that customer call? Wtf why should I talk with XYZ?

And if you leave them alone, everything burns. They actually need someone to tell them “hey mate you need to improve that, shall we plan something to do so?”. I think managers are useless and unneeded when you have adults working, but it seems like most of the population is composed of children. It’s basically another form of daycare.

And you have to prepare shit around all of these constraints.

Then you have the one guy that reads the requirements, has common sense, and is inoffensive and can work like a normal adult human that needs no baby sitting. A ray of light on this shitshow.

I just want to go back to pure dev.

My last to last companies boss.
He was kernal in INDIAN ARMY.
Once customer call me now start using bad words ,I try to stop my self and trying to be a professional person but he was asshole.
So I start using bad words.
Immediately cut his internet connection and cctv connection everything which was in my hand?
I told him to come office.
He was 45 year person ,I was 19 year boy ,he bring some friends to beat me.
My boss got this news ,he immediately come to office n locked my cabin.
Stand infront of them.
N hold customers collars.
Told him that I don't know your background but I was kernal ,I believe in my employ ,he will never crossed his limit until you crossed your.

If you touch him out of office then I will show my power.

Before that he not even asked me any question.

My worst experience was at my job where they told me I have to move to a permanent position from 3 years of contracting without a specific offer.
Why is that bad? In my country it means approximatly 40% lower wage.
I came into the job with PHP knowledge when they were looking for Perl on a project one year behind schedule. I learned the language and finished working demo in 6 weeks.
After that, every project that was ever assigned to me was done within 5-15% of the allocated time. I'm not kidding here. My manager loved be, because I was reliable, fast and I even 'accidentaly' solved other problems, like for instance I developed simple syslog search tool and benchmarked zip algos for reading speed, and the fastest had 70% better compression than the algo used before (gzip into plzip on 1-2gb files). That solved anothet problem - syslog servers did not have enough disk space and they didn't have money to upgrade the server.
The number of projects I touched or developed was over 20.
I also lead and developed our team's most successful tool, that every customer was throwing money to buy, while cutting down costs everywhere.
And after three years of that, my manager says that there are no more money for contractors. And the only possibility is going for employment. Without any specific offer! Just 'we cant do this anymore'.
Which I understand, that can happen in corporation, but ffs after all I've done, I expected warmer attitude. Not like 'you may have to leave, since we do not really care'.
I liked the people there, even though the corporation environment was lacking in many respects, but I wanted to help our local branch with everything I could and they gave up on me like that.
So I started looking elsewhere and I found a startup which offered 6 times the money I had in my previous job and promises to relocate me to USA. Which is the best thing that has happened to me that year and second best in my whole life!

Two places: At a major NYC firm, I was in charge of social media. I was also involved with an intranet community. Something went bad with the intranet community project politics and I got blamed for it even though I had emails to prove I hadn't said/done what I was accused of. But to assert their dominance, my bosses called me to their office, sat me in literally a corner of the room, and interrogated me for 2 hours. The only thing missing was the bright light in my eyes and the "good cop" part of the routine. I'm ashamed to say they "broke" me and I just gave up and did what they told me to do to "fix" it even though I hadn't done anything wrong. The bosses were old enough to be my parents, so I wonder how much of that worked its way into the psychology of it all.

The second toxic workplace was where each month the boss would come from his home by the beach to tell us plebes what new ideas he wanted us to work on. We would just get done reporting on the results of his delusions of grandeur from the month prior and he'd pull the rug out and start us on some new thing. Never got any consistent traction on anything. He was the ultimate seagull manager: fly in, make a lot of noise, poop all over everything, and leave us cleaning up the mess. Oh, and we had to change the locks because we had to fire a customer service guy who was a little bit on the ragey side of things. Because of high turnover, I had seniority within 4 months of starting there.

Most awkward work event/parts story?

There was a girl who worked in customer service, very goth. Un-kept hair, baggy cloths, dark lipstick, etc..etc. At a company holiday party there were several+many people (mostly dudes) asking "Who is that! ... She's HOT!!" etc (you could hear it from various tables), and someone said "That's Stefanie.", then the "Noooo...OMG..."
Apparently she cleaned up nicely (dressed like she was going to a movie premier, very classy). She and a female friend (also attractive, dressed like a million bucks) were sitting close to each together and you could hear more (inappropriate) comments "OMG, are they together!?...that's fucking hot!....".
Mind you, this wasn't a very big venue (and before all of today's woke-ness), I could hear it a few tables away (again, all dudes, customer service and warehouse worker folks), I *know* they could hear it from their table.
It was so bad Stefanie's CS manager talked about in the break room the next day. She wasn't at the holiday party, but the rumors were going wild that day.
<she's in her 60's and I wouldn't want to be on her bad side>
D: "I can't believe they made such a scene. I would have smacked those young men in the face! Stefanie has a boyfriend and Laura is married. They have been best friends since kindergarten, its disgusting what went on. And another thing..."

It was talked about for many years afterward.

Worst exp. on a collab/group project?

Had a few, here is one.

Worked with a dev team (of two devs) in Norway to begin collaboration on providing a portal into our system (placing orders, retrieving customer info, inventory control, etc)

They spoke very good English, but motivation was the problem. Start the day around 10:00AM...take a two hour lunch...ended the day at, if I was lucky, 4:00PM (relative to Norway time). Response time to questions took days, sometimes weeks. We used Skype, which helped, but everything was "Yea...I'll do that tomorrow...waiting on X....I have a wedding to go to, so I'll finish my part next week."

I didn't care so much, I had other projects to do, but the stakeholders pounded me almost everyday demanding a progress report (why aren't you done yet...etc..etc.)
The badgering got so bad I told the project owner (a VP) if he wanted this project done by the end of the year, the company would have to fly me to Norway so I personally push things along.
When real money was on the line, he decided patience was warranted.

A 3 month project turned into 9, and during a phone meeting with the CEO in December
O: "Thanks guys, this project is going great. We'll talk again in February. Bye."
PM: "Whoa...what! February!"
<sounding puzzled>
O: "Um..yes? It's Christmas time. Don't you Americans take off for Christmas?"
PM: "Yes, but not until Christmas. Its only December 12th. Your taking the whole month of December and January for Christmas?"
O:"Yes, of course. You Americans work too hard. You should come over here and see how we celebrate. Takes about a month so we can ease back into the flow of things."
<Jack is the VP>
PM: "Jack wanted this project completed by the end of the year, that is what everyone agreed to."
O:"Yes, I suppose, but my plane is waiting on me. Not to worry, everything will be fine."
<ceo hangs up>
PM: "Oh shit..oh shit..oh shit. What are you going to do!?"
Me: "Me!?..not a darn thing. Better go talk with Jeff."
<Jeff is the VP>
J: "This is unacceptable. You promised this project would only take a few months. I told you there would be consequences for not meeting the deadline."
PM:"But..but...its not our fault."
J: "I don't care about fault. I care about responsibility. I've never had to fire anyone for not meeting a deadline, but .."
Me: "Jeff, they are in Norway and no one is working this project for the next two months. You've known for months about them dragging their asses on this project. We're ready to go. Services have been tested and deployed. Accounting has all the payment routing ready. Only piece missing is theirs."
J: "Oh. OK. Great job guys. I guess we'll delay this project until February."
<leave the office>
PM: "Holy shit I'm glad you were there. I thought I was fired."
Me: "Yea, and that prick would have done it not giving a crap that it's Christmas."
<fast forward to Feb>
O: "Our service provider fell through, so I'm hosting with another company. You guys know PHP? Perl? I don't know what they called it, but it sounded so cool I bought the company."
PM: "You bought what? Are we still working with Z and B?"
O:"Yea, sort of. How's your German? New guy only speaks German."
PM: "Um, uh... no one here speaks German"
O:"Not to worry, I speak German, French, and Italian. I'll be your translator."
PM: "What? French and Italian?"
O: "On my trip to France I connected with a importer who then got me in touch with international shipper in Italy. I flew over there and met a couple really smart guys than can help us out. My new guy only speaks German, J only speaks French, and R speaks Italian, Russian, and a little English. Not to worry, I'm full time on this project. You have my full attention."

We believe the CEO has/had some serious mental issues, including some ADD. He bailed within the first month (took another vacation to Sweden to do some fishing) and left me using Google Translate to coordinate the project. Luckily, by the end, the Norwegian company hired a contractor from England who spoke German and hobbled together the final integration.

Worst collaboration experience story?

I was not directly involved, it was a Delphi -> C# conversion of our customer returns application.

The dev manager was out to prove waterfall was the only development methodology that could make convert the monolith app to a lean, multi-tier, enterprise-worthy application.

Starting out with a team of 7 (3 devs, 2 dbas, team mgr, and the dev department mgr), they spent around 3 months designing, meetings, and more meetings. Armed with 50+ page specification Word document (not counting the countless Visio workflow diagrams and Microsoft Project timeline/ghantt charts), the team was ready to start coding.
The database design, workflow, and UI design (using Visio), was well done/thought out, but problems started on day one.
- Team mgr and Dev mgr split up the 3 devs, 1 dev wrote the database access library tier, 1 wrote the service tier, the other dev wrote the UI (I'll add this was the dev's first experience with WPF).
- Per the specification, all the layers wouldn't be integrated until all of them met the standards (unit tested, free from errors from VS's code analyzer, etc)
- By the time the devs where ready to code, the DBAs were already tasked with other projects, so the Returns app was prioritized to "when we get around to it"

Fast forward 6 months later, all the devs were 'done' coding, having very little/no communication with one another, then the integration. The service and database layers assumed different design patterns and different database relationships and the UI layer required functionality neither layers anticipated (ex. multi-users and the service maintaining some sort of state between them).

Those issues took about a month to work out, then the app began beta testing with real end users. App didn't make it 10 minutes before users gave up. Numerous UI logic errors, runtime errors, and overall app stability. Because the UI was so bad, the dev mgr brought in one of the web developers (she was pretty good at UI design). You might guess how useful someone is being dropped in on complex project , months after-the-fact and being told "Fix it!".

Couple of months of UI re-design and many other changes, the app was ready for beta testing.

In the mean time, the company hired a new customer service manager. When he saw the application, he rejected the app because he re-designed the entire returns process to be more efficient. The application UI was written to the exact step-by-step old returns process with little/no deviation.

With a tremendous amount of push-back (TL;DR), the dev mgr promised to change the app, but only after it was deployed into production (using "we can fix it later" excuse).

Still plagued with numerous bugs, the app was finally deployed. In attempts to save face, there was a company-wide party to celebrate the 'death' of the "old Delphi returns app" and the birth of the new. Cake, drinks, certificates of achievements for the devs, etc.

By the end of the project, the devs hated each other. Finger pointing, petty squabbles, out-right "FU!"s across the cube walls, etc. All the team members were re-assigned to other teams to separate them, leaving a single new hire to fix all the issues.

"four million dollars"

TL;DR. Seriously, It's way too long.

That's all the management really cares about, apparently.

It all started when there were heated, war faced discussions with a major client this weekend (coonts, I tell ye) and it was decided that a stupid, out of context customisation POC had that was hacked together by the "customisation and delivery " (they know to do neither) team needed to be merged with the product (a hot, lumpy cluster fuck, made in a technology so old that even the great creators (namely Goo-fucking-gle) decided that it was their worst mistake ever and stopped supporting it (or even considering its existence at this point)).

Today morning, I my manager calls me and announces that I'm the lucky fuck who gets to do this shit.

Now being the defacto got admin to our team (after the last lead left, I was the only one with adequate experience), I suggested to my manager "boss, here's a light bulb. Why don't we just create a new branch for the fuckers and ask them to merge their shite with our shite and then all we'll have to do it build the mixed up shite to create an even smellier pile of shite and feed it to the customer".

"I agree with you mahaDev (when haven't you said that, coont), but the thing is <insert random manger talk here> so we're the ones who'll have to do it (again, when haven't you said that, coont)"

I said fine. Send me the details. He forwarded me a mail, which contained context not amounting to half a syllable of the word "context". I pinged the guy who developed the hack. He gave me nothing but a link to his code repo. I said give me details. He simply said "I've sent the repo details, what else do you require?"

1st motherfucker.

Dafuq? Dude, gimme some spice. Dafuq you done? Dafuq libraries you used? Dafuq APIs you used? Where Dafuq did you get this old ass checkout on which you've made these changes? AND DAFUQ IS THIS TOOL SUPPOSED TO DO AND HOW DOES IT AFFECT MY PRODUCT?

Anyway, since I didn't get a lot of info, I set about trying to just merge the code blindly and fix all conflicts, assuming that no new libraries/APIs have been used and the code is compatible with our master code base.

Enter delivery head. 2nd motherfucker.

This coont neither has technical knowledge nor the common sense to ask someone who knows his shit to help out with the technical stuff.

I find out that this was the half assed moron who agreed to a 3 day timeline (and our build takes around 13 hours to complete, end to end). Because fuck testing. They validated the their tool, we've tested our product. There's no way it can fail when we make a hybrid cocktail that will make the elephants foot look like a frikkin mojito!

Anywho, he comes by every half-mother fucking-hour and asks whether the build has been triggered.

Bitch. I have no clue what is going on and your people apparently don't have the time to give a fuck. How in the world do you expect me to finish this in 5 minutes?

Anyway, after I compile for the first time after merging, I see enough compilations to last a frikkin life time. I kid you not, I scrolled for a complete minute before reaching the last one.

Again, my assumption was that there are no library or dependency changes, neither did I know the fact that the dude implemented using completely different libraries altogether in some places.

Now I know it's my fault for not checking myself, but I was already having a bad day.

I then proceeded to have a little tantrum. In the middle of the floor, because I DIDN'T HAVE A CLUE WHAT CHANGES WERE MADE AND NOBODY CARED ENOUGH TO GIVE A FUCKING FUCK ABOUT THE DAMN FUCK.

Lo and behold, everyone's at my service now. I get all things clarified, takes around an hour and a half of my time (could have been done in 20 minutes had someone given me the complete info) to find out all I need to know and proceed to remove all compilation problems.

Hurrah. In my frustration, I forgot to push some changes, and because of some weird shit in our build framework, the build failed in Jenkins. Multiple times. Even though the exact same code was working on my local setup (cliche, I know).

In any case, it was sometime during sorting out this mess did I come to know that the reason why the 2nd motherfucker accepted the 3 day deadline was because the total bill being slapped to the customer is four fucking million USD.

Greed. Wow. The fucker just sacrificed everyone's day and night (his team and the next) for 4mil. And my manager and director agreed. Four fucking million dollars. I don't get to see a penny of it, I work for peanut shells, for 15 hours, you'll get bonuses and commissions, the fucking junior Dev earns more than me, but my manager says I'm the MVP of the team, all I get is a thanks and a bad rating for this hike cycle.

4mil usd, I learnt today, is enough to make you lick the smelly, hairy balls of a Neanderthal even though the money isn't truly yours.

I called customer support for an unnamed site.
I: I don't seen it when I refresh page
Support: press CTRL + f5
I: I tried, I still bad
Support: remove memory from your computer and reinsert it. Then it will go.

Wtf, Best support ever :)

In one of my first jobs i developed an (ugly and heavly under-payed) e-commerce/media platform for a customer.
That customer was constantly making fun of his bald partner telling how he was gay, liked dicks, etc., drawing dicks and bananas as sample website logos or uploading dildo/penis images as images, he was always like this.
Once the website was ready for production i removed all the "testing" posts and images and told the client to insert some real content and alert me when it was ready for release.
Well some time after the release i got a call from that client, for the first time he was serious:

C: Hi, why there are dildo images on the server? (the website in production was full of dildo/penis images instead of actual product images, he even photoshopped the head of his partner on a penis and uploaded it!!!)
R: ehm... i told you it was on production and to stop uploading bad content....
C: Ummm ok, please fix it immediatly, thanks!

My only nemesis are sales people.
* They try to sell the impossible to the customer.
* They think even the biggest change takes only some minutes to implement, and tests do not even exist.
* They promise to deliver an app within half the time which means we have to cut out animations or some tests to deliver when due.
* They often get a commission (sometimes not as part of profit but revenue!) for calling their pals and asking them if they wanna buy something new (some say they also take the risk, but they don't, the company does).

There may be exceptions, but my perceived ratio between good and bad sales is about 1/20.
Now I am in a very small company with only one sales guy. Guess what, he is a good one! I hope he stays forever.

Rant!

Been working on 'MVP' features of a new product for the past 14 months. Customer has no f**king clue on how to design for performance. An uncomfortable amount of faith was placed on the ORM (ORMs are not bad as long as you know what you are doing) and the magic that the current framework provides. (Again, magic is good so long as you understand what happens behind the smoke and mirrors - but f**k all that... coz hey, productivity, right?). Customer was so focussed on features that no one ever thought of giving any attention to subtler things like 'hey, my transaction is doing a gazillion joins across trizillion tables while making a million calls to the db - maybe I should put more f**king thought into my design.' We foresaw performance and concurrency issues and raised them way ahead of the release. How did the customer respond? By hiring a performance tester. Fair enough - but what did that translate into? Nothing. Nada. Zilch. Hiring a perf tester doesn't automagically fix issues. The perf tester did not have a stable environment, a stable build or anything that is required to do a test with meaningful results. As the release date approached, the customer launched a pilot and things started failing spectacularly with the system not able to support more than 15 concurrent users. WTF! (My 'I told you so' moment) Emails started flying in all directions and the hunt for the scapegoat was on (I'm a sucker for CYA so I was covered). People started pointing in all directions but no one bothered to take a step back and understand what was causing the issues. Numero uno reason for transaction failure was deadlocks. We were using a proprietary DB with kickass tooling. No one bothered to use the tooling to understand what was the resource in contention let alone how to fix the contention. Absolute panic - its like they just froze. Debugging shit and doing the same thing again and again just so that management knew they were upto something. Most of the indexes had a fragmentation of 99.8% - I shit you not. Anywho, we now have a 'war room' where the perf tester needs to script the entire project by tonight and come up with some numbers that will amount to nothing while we stay up and keep profiling the shit out of the application under load.

Lessons learnt - When you foresee a problem make a LOT of noise to get people to act upon it and not wait till it comes back and bites you in the ass. Better yet, try not to get into a team where people can't understand the implications of shitty design choices. War room my ass!

I used to work for a company that had a main website and a lightweight app. LW app was distributed to partners and added to other sites using an iframe.

Someone decided a requirement was to retain the shopping cart for anonymous users. Some dev thought the best way to do that was to issue auth cookies to anonymous users.

The auth cookie issued by the LW app was actually for the main site. A few users for LW app decided to just come to main site to make a purchase. Since they already had an auth cookie (issued from LW app), they were never prompted to log in, create an account, or use guest checkout on the main site. They were still able to complete their order and we had their shipping address, but we didn’t have their email address so we couldn’t contact them about their order.

Customer service had no way to email customers if something went out of stock or if there was a product recall. CS would have to call these customers and ask for email addresses. Good luck getting anyone to answer or return a call nowadays. Customers were asking where their confirmation email was. The admin website was polluted with “users” that had the placeholder email for non-logged in users.

This happened because of a combination of an understaffed and overextended engineering department. Of course when something goes bad it’s going to be bad.

We've all had shitty jobs at one point or another, maybe some of us already had software engineering experience while having to work in a different field for a variety of reasons.

Well check this shit.

At one point(during my second year of school) for various reasons I had to work in retail. For those that know, retail can be a soul crushing experience...the trick is not letting management to convince you that it is an actual good job, it is not, and I have respect and sympathy for everyone currently working in it. The mind numbing retarded customers that we get are absolutely fantastic in every sense of the word.

My position in retail was as a phone salesman, for MetroPCS (which for all of y'all european ninjas is one of the low end phone carriers here in the U.S) and the people that we get as customers where I live are normally very poor which apparently in Mexican culture stands for annoyingly ignorant (I am Mexican myself, so I can really vouch for this shit)

One day a customer came in telling me that there was an app that he was using that kept giving him troubles, it was a map application for truck drivers. Now, obviously, this had nothing to do with my line of work(phone salesman) and as such I normally tried to explain that and let them be, but I imagined that it was a settings issue so I reluctantly agreed to help him. I explained to him that the app was no longer maintained and that the reason for it was probably that the developer abandoned it and that he would just have to look into the app, upon closer inspection the app itself was nothing more than a wrapper over google maps with trucker icons and a "trucker" interface, he was using the app as a GPS navigator and he could as well just have been using google maps.

The conversation was like this:

Me: Well this app is no longer supported, it will probably be taken off the google store soon, you can look for something similar or just change to Google maps

Retard: What? no! I came here in order for you to fix it, Metro needs to fix their own apps!

Me (in complete disbelief): We have no control over third party apps, and even for the ones that we provide the store has no control over them. But this app is not ours and so we can't really do anything about it.

Retard: Well WTF should I do? I have been having many issues with youtube and spotify, shouldn't Metro fix their Google store?

Me: Those apps are not ours.....wait, you seem to believe that we own youtube and spotify, those are not ours

Retard: How the fuck they are not yours! its your phone isn't it?

Me: Eh no.....Metro does not(at this point I was sort of smiling because I wanted to laugh) own youtube or spotify or the play store or even this phone, metro does not own Android or Samsung(his phone was a samsung core prime)

Retard: Well You need to fix this

Me: No I do not and I can not, the developer for this app abandoned it and has nothing to do with us

Retard: Well call the developer and tell him to fix it

At this point I was on a very bad mode since this dude was being obnoxiously rude from the beginning and it annoyed me how he was asking for dumb shit.

Me: Did you pay for this app?

Retard: No

Me: So you expect that some developer out there will just go about and get working for something that you did not pay for?
Why don't you just use Google maps as your GPS?

Retard: Don't be stupid, Google has no maps

At this point I show him the screen where there is a lil app that said maps, pressed it and voila! map comes to life

Retard: Well....I did not know

Me: Yeah....but I am the stupid one right?

** throws phone for him to catch

Me: Have a good one bud.

And my manager was right next to me, he was just trying to control his laughter the whole time. I really despised working in there and was glad when I left. Retail man.......such a horrible fucking world.

So, it's time to fucking rant!

Location: A small startup where direct contact with C-Level members is frequent.

A while back we had a customer using our SaaS product who had gripes about the way it worked.

He contacted our CEO and made a bunch of claims based on bad assumptions.

In the end, he wanted all images removed from his site. I was pulled aside by the CEO and asked if I could handle this for him and make a new screen for them without images.

So I did. I tried to discuss and get deeper into the problem by saying "this seems like a symptom of a problem and not the actual problem. What do you think?" He responded with "That was his request so it must be the problem if it won't take long then let's fix it for him.

- a week later

The problem is fixed and in the wild. No more images. Now he has another request :/

He does not like the pagination on his site. He says " I shouldn't have to click a button when I scroll so I want the be able to scroll and see all my products!"

This time the CEO asks me if this can easily be done and I take him aside and say "no, this will be a big change to our system and will need to be discussed with the team."

The main point I make is that we should go down and spend some time with this customer to find out what the real problem is.

After a half hour of discussion about the real issue he decided to bring in the CTO.

In the end, we implemented infinite scroll, dropping our current product building tasks to service one customer (yeah, it's a bad scene). But we got infinite scroll built and shipped.

- 2 Weeks later

This time he demands that infinite scroll isn't good enough. "If I scroll fast then I have to wait for them to load, they should all load at once!"

This time I have had enough. I can see the CEO is coming over to me to as me how much work is in this. I tell him there are 3 things I have to say...

1. I'm going to implement exactly what he asked by the end of the day.
2. We will only release it to him because it is going to be a shit-show loading everything at once, the load times will be mental!
3. We should fire this customer, right now.

So, I built it. Customer hated it (of course, who the fuck wants to wait 30s for loading. That's basically a lifetime). We changed it back and he was still mad.

- 2 weeks later

Customer leaves. Good riddance.

- sometime later

I am in the customer's store on a road trip. I get a feel for how their store works and they have a different system for making things operate.

It turns out that they did not know what the real problem was. They actually needed a completely different system (from a UX perspective) for accessing their data.

To top it all off, the system would have taken less time to build than the shitty fixes we made over weeks of work. FFS

I guess the moral of the rant is to find the problem, not a symptom of the problem.

So ok here it is, as asked in the comments.

Setting: customer (huge electronics chain) wants a huge migration from custom software to SAP erp, hybris commere for b2b and ... azure cloud
Timeframe: ~10 months….

My colleague and me had the glorious task to make the evaluation result of the B2B approval process (like you can only buy up till € 1000, then someone has to approve) available in the cart view, not just the end of the checkout. Well I though, easy, we have the results, just put them in the cart … hmm :-\
The whole thing is that the the storefront - called accelerator (although it should rather be called decelerator) is a 10-year old (looking) buggy interface, that promises to the customers, that it solves all their problems and just needs some minor customization. Fact is, it’s an abomination, which makes us spend 2 months in every project to „ripp it apart“ and fix/repair/rebuild major functionality (which changes every 6 months because of „updates“.

After a week of reading the scarce (aka non-existing) docs and decompiling and debugging hybris code, we found out (besides dozends of bugs) that this is not going to be easy. The domain model is fucked up - both CartModel and OrderModel extend AbstractOrderModel. Though we only need functionality that is in the AbstractOrderModel, the hybris guys decided (for an unknown reason) to use OrderModel in every single fucking method (about 30 nested calls ….). So what shall we do, we don’t have an order yet, only a cart. Fuck lets fake an order, push it through use the results and dismiss the order … good idea!? BAD IDEA (don’t ask …). So after a week or two we changed our strategy: create duplicate interface for nearly all (spring) services with changed method signatures that override the hybris beans and allow to use CartModels (which is possible, because within the super methods, they actually „cast" it to AbstractOrderModel *facepalm*).
After about 2 months (2 people full time) we have a working „prototype“. It works with the default-sample-accelerator data. Unfortunately the customer wanted to have it’s own dateset in the system (what a shock). Well you guess it … everything collapsed. The way the customer wanted to "have it working“ was just incompatible with the way hybris wants it (yeah yeah SAP, hybris is sooo customizable …). Well we basically had to rewrite everything again.
Just in case your wondering … the requirements were clear in the beginning (stick to the standard! [configuration/functinonality]). Well, then the customer found out that this is shit … and well …

So some months later, next big thing. I was appointed technical sublead (is that a word)/sub pm for the topics‚delivery service‘ (cart, delivery time calculation, u name it) and customerregistration - a reward for my great work with the b2b approval process???

Customer's office: 20+ people, mostly SAP related, a few c# guys, and drumrole .... the main (external) overall superhero ‚im the greates and ur shit‘ architect.
Aberage age 45+, me - the ‚hybris guy’ (he really just called me that all the time), age 32.
He powerpoints his „ tables" and other weird out of this world stuff on the wall, talks and talks. Everyone is in awe (or fear?). Everything he says is just bullshit and I see it in the eyes of the others. Finally the hybris guy interrups him, as he explains the overall architecture (which is just wrong) and points out how it should be (according to my docs which very more up to date. From now on he didn't just "not like" me anymore. (good first day)
I remember the looks of the other guys - they were releaved that someone pointed that out - saved the weeks of useless work ...

Instead of talking the customer's tongue he just spoke gibberish SAP … arg (common in SAP land as I had to learn the hard way).
Outcome of about (useless) 5 meetings later: we are going to blow out data from informatica to sap to azure to datahub to hybris ... hmpf needless to say its fucking super slow.
But who cares, I‘ll get my own rest endpoint that‘ll do all I need.

First try: error 500, 2. try: 20 seconds later, error message in html, content type json, a few days later the c# guy manages to deliver a kinda working still slow service, only the results are wrong, customer blames the hybris team, hmm we r just using their fucking results ...
The sap guys (customer service) just don't seem to be able to activate/configure the OOTB odata service, so I was told)
Several email rounds, meetings later, about 2 months, still no working hybris integration (all my emails with detailed checklists for every participent and deadlines were unanswered/ignored or answered with unrelated stuff). Customer pissed at us (god knows why, I tried, I really did!). So I decide to fly up there to handle it all by myself

On my project the customer has re-signed into a contract several times when they have budget to continue work. The first time they got us to build the system was a huge success story because the team was assembled quickly and we did rapid development. Initialize repo to prod in 1.5 months. The customer asked for the same dev team. Strong dev team, a PM that doesn't take shit, and pure agile. Lets call her don't-take-shit PM.

When the customer re-signed the executive decided that she didn't like don't-take-shit PM. So the project manager gets replaced by play-by-the-rules PM who will comply with stupid requests and micromanagement. He isn't a bad PM but he tries to make everyone happy. The amount of management types executive installs on the project is massive, and development team is cut down in major ways. Customer and executive shit rolls down to the development team and we can't get anything done. The customer starts to lose faith because we can't get traction. They start demanding traditional waterfall/SDLC docs. Which causes more delay in the project.

So the executive decides that the PM can take a fall for it to save face for the company. She moves play-by-the-rules PM to another project. He starts handover to a new PM that has a history of being her pushover. The customer hadn't seen him yet so now we have push-over PM.

Play-by-the-rules PM is finally out of the project and instead of moving to a different account the company decides to "lay him off because there is no work". So basically they made him take the fall for the failure while promising reassignment, and instead let him go. This is so unfair..

Meeting with push-over PM yesterday and he shows us his plan. Identical to play-by-the-rules PM's plan that got him axed.We point that out and show him the docs that were made for it. His face clearly communicates "OH SHIT WHAT DID I SIGN UP FOR?"

It began when I was tasked with creating a better and more engaging experience for our new Facebook page. This was in Facebook's early days, so there were not really any "best practices". We were making it up as we went along. I decided one way would be to game-ify things, since gaming, at the time, was a Big Deal on Facebook and people were starting to use it to build customer funnels.

Grasping for low-hanging fruit, I decided a Tetris variant around our topic would be fun. I had to hire a dev because at the time I was a static HTML web developer just getting into social media management. I knew nothing about game development or how to use Facebook's API for such things.

Long story short, we got about $10,000 (FB app devs came at a premium then) into the project when I came across a very recent article about the history of Tetris games. It said that even though Tetris had once been considered for all intents to be public domain due to it being created by a Russian coder during the Cold War, it had just been acquired by an IP protection entity that was charging royalties for any variant of Tetris created from a specific date onward and paying the original developer. So, even though I thought I had been thorough in my initial permissions checking, it turned out we were gonna be in deep doo-doo with licensing fees and restrictions if we released this game to the public.

I had to call my boss and admit my error. She was FURIOUS and really gave me an ass-chewing over it. I then had to call the marketing person whose budget I'd been slaving away at wasting. She was a bit more forgiving (her budget was in the millions). Then I had to call the corporate legal department and explain what was going on. They told me to immediately pay any outstanding hours, then fire the dev but not before getting him to send me all code and assets, deleting his copy, and then, upon my receipt of those assets, deleting MY copy so that nothing of it ever existed. And I was supposed to say _nothing_ to the dev about why he was being let go, so that there would be no "trail" leading back to this fiasco. (The dev hounded me for weeks asking what he'd done wrong. It killed me that I was bound and gagged by corporate legal and couldn't tell him.)

I was in so much trouble. I was literally in tears over it. I'd never wasted that much money in my life. That incident pretty much sealed my fate as far as any trust my bosses ever put in me again (not much at all). I was a bit of a pariah in a lot of ways for the next 5 years whereas I had come onto the team as a young social media rockstar at first.

After that, and a couple of other bad scenarios that were less my fault and more due to a completely dysfunctional management and reporting structure, they eventually "transferred" me to another team. Which was really just a way of getting rid of me by sending me to a department that was already starting to outsource overseas and lay people off. It was less messy that way. I was in the first set of layoffs.

Since then, I've had a BIG fear of EVER joining a large corporation EVER again. I prefer to work for small businesses now, even if I get paid less. Much less stressful from an office politics and impact of mistakes standpoint.

daily.
me: i looked into the customer dev's project and even though it's C#, i can use it as a source of inspiration for my own C++ library.
PM: okay, maybe we can even still use it, so that you use a C# dll with your C++ code.
me: ...
other colleague: that's a bad idea. it can already be a challenge to use unmanaged c++ in dotnet, but the other way round it's even more difficult. C# and C++ are languages that behave quite differently and it will be hard to implement a correctly working interface.
PM: okay. well... then please analyze this project's complexity in terms of LOC and create a class diagram, so we get an idea of how complex it is.
me: sure.
PM: hmm... maybe we should split this topic. since dev x will also rely on your library, analyze this project together with him, each of you look at another part of the classes.
me: that's.... i think that's a bad idea. implementing this functionality in this library is my job, not of dev X. he won't be involved in implementing any of the funcionalities and for him, it shouldn't matter how this works.
PM: yeah, but since we are prototyping, maybe we should just violate the "separation of concerns" rule.
me (internally): (ノಠ益ಠ)ノ彡┻━┻

in the end i could convince him to do it my way, but for fuck's sake... when was the last time he actually succesfully implemented something? 🤦‍♀️

This would be my first official post.

Been a IT Technician for a managed service provider for the past 9 years up until last year August. Managing director pulls me in with a movement to App Development after coming across some personal hobby projects I have done in the past.

Started in the new position in November as Junior Developer and workloads get dumped on me and left to figure it out. 4 weeks of running through code without documentation and the solutions started to make sense.

Started a new solution for a Large remote customer with documentation and timelines in December and I get pulled in again for a second time in front of the MD.

Good News:With effect in January I have been promoted to Head of Application development.

Bad News: The existing department head is leaving end of the month and I am to go 900km from home to hand over all responsibilities for the next 3 weeks.

Better News: Department has started shifting to DevOps and it is up to me to set the policies and work flows to how I see fit.

Worse news: it starts by expanding the team asap as 10 projects accounting to 4000 man hours with deadlines in Q3.

Wish me luck. It's going to be twisted Rollercoaster ride...

That moment when code reuse makes you reuse reused code and you actually reuse a BUG.

You decide to go for code reusing when your boss asks: "Can you add an edit popup besides that 'add customer' popup button?". You do some little tweaks to the "new customer" code and it allows that to save over an existing entry, cool.

However, after a lot of time spent on reviewing the resulting PR, turns out there was a dormant bug on the code you reused, and it woke up with its new use.

That code was a bad copy-pasta from another, bigger form, which included a whole bunch of optional fields. As it was only used to save new entries, those now missing fields were simply being saved as empty. But as you reused that to save existing entries, you were now cleaning up all those optional fields without noticing.

That the most important thing in any project is to first make sure YOU have understood what the customer/management wants and that THEY have understood what you are going to do.

Seen so many projects (other people's and my own) go down the drain because people had false expectations.

Also, good management is enormously important for any medium-sized endeavour. I cannot count how often I have seen mediocre to bad middle management screw things up, and devs pull off overnighters and 60+hours work weeks for this super-important project that then goes to the bin because "it turned out to be not so important in the end, sorry."

Noticed a new version of our primary customer management application was deployed to my machine. Its been a while since I've seen it, so I decide to see all the 'improvements' over the 'old' one (~18 year old app written in Delphi).

Wow, it's slow, several seconds to open. Tried to open my account..really, really slow.

Notice a lonely edit box with no label, and button right next to it with no caption, so I click it and get the attached error.

Tried to place an order, I must have done something 'out of sequence' because I clicked another button and the whole app crashed.

In less than 5 minutes I found a dozen or so UX failures. I suck pretty bad at UI, but good lord...what the frack happened to basic usability.

When I wrote my first algorithm that learns...

So in order to on board our customers onto our software we have to link the product on their data base to the products on ours. This seems easy enough but when you actually start looking at their data you find it's a fuck up of duplication's, bad naming conventions and only 10% or so have distinct identifiers like a suppler code,model no or barcode. After a week or 2 they find they can't do it and ask for our help and we take over. On average it took 2 of our staff 1-2 weeks to complete the task manually searching one record of theirs against our db at a time. This was a big problem since we only had enough resources to on board 2-4 customers a month meaning slow growth.

I realized when looking at different customers databases that although the data was badly captured - it was consistently badly captured similar to how crap file names will usually contain the letters 'asd' because its typed with the left hand.

I then wrote an algorithm that fuzzy matched against our data and the past matches of other customers data creating a ranking algorithm similar to google page search. After auto matching the majority of results the top 10 ranked search results for each product on their db is shown to a human 1 at a time and they either click the the correct result or select "no match" and repeat until it is done at which point the algo will include the captured data in ranking future results.

It now takes a single staff member 1-2 hours to fully on board a customer with 10-15k products and will continue to get faster and adapt to changes in language and naming conventions. Making it learn wasn't really my intention at the time and more a side effect of what I was trying to achieve. Completely blew my mind.

The client doesn't want to give me her PIN code from GoDaddy but I need it to make changes for her.

She told me that GoDaddy's Customer Support told her she can't give her PIN to anyone. I understand that. I told her what to do but she still wants me to do it.

She came up with the idea of teleconference between me, her and GoDaddy (is that even possible?). We live in two different countries.

She could just do it by herself (as I told her what and how to do) or give me the PIN... Nope, she thinks that it's my business to make things up.

Boss wants me to carry on this because she's difficult and may make us bad PR even if she's not right. He doesn't want a shitstorm to handle.

We made few projects for her in the past, she gave us access to all her WordPresses, FTPs, backups, authinfo codes etc but still doesn't trust us. She always thinks dozen times before she gave us some data.

And she's not even a business client. She runs a few blogs about her hobbies. She doesn't make money from them. It's not a big deal but she treats it like a treasure.

It's not easy to be gentle and kind :)

I promised a friend to have a look over his dads website to add a small blog. No big deal, I've got it on my drive, can reuse it just need to adapt it to the environment.

I take a look at what I'm working with and I see the most terrifying piece of "Please, take my data" code I could possibly imagine (And I've seen passwords, in plain text in a script tag). I quote "function queryDB(mode, val) {
var query=" ";
if(mode==="findProd")
query="Select * from Products where ProdNam=" +val;
... (same shit for different cases)
sendQuery(query) ;
}

He literally built the query on the client side sent it to a php script (without validation) and inserted it into the database.
You could literally call window.sendQuery with any sql query and get the result printed into the console.
And other than the plain text passwords guy that wasn't some kid someone knew, this was a "Webdesign" Agency.
Now I took the entire thing offline, called my friends dad, explained it to him and try to sort this out. I would not charge a good friends father but that hack will get a quite hefty bill since my hourly rate just tripled.

And the worst thing : If I publicly name that asshole or warn the people in his portfolio I can, according to Google, be sued. (But, and I assume thats vague enough not to count as bad mouthing, if anyone of you has a customer from Rheinland-Pfalz, Germany with a preexisting page, please have a look at the database interface)
I will call that agency tomorrow, ask for a detailed explanation for why they apparently let trained monkeys write their code and anonymously warn everyone in their portfolio about those flaws...

I don't know if I'm cursed or if there are just that many bad devs but it seems that once a year I have to stumble over some "mistakes" that make me question my sanity.

Hmm...recently I've seen an increase in the idea of raising security awareness at a user level...but really now , it gets me thinking , why not raise security awareness at a coding level ? Just having one guy do encryption and encoding most certainly isn't enough for an app to be considered secure . In this day an age where most apps are web based and even open source some of them , I think that first of all it should be our duty to protect the customer/consumer rather than make him protect himself . Most of everyone knows how to get user input from the UI but how many out here actually think that the normal dummy user might actually type unintentional malicious code which would break the app or give him access to something he shouldn't be allowed into ? I've seen very few developers/software architects/engineers actually take the blame for insecure code . I've seen people build apps starting on an unacceptable idea security wise and then in the end thinking of patching in filters , encryptions , encodings , tokens and days before release realise that their app is half broken because they didn't start the whole project in a more secure way for the user .

Just my two cents...we as devs should be more aware of coding in a way that makes apps more secure from and for the user rather than saying that we had some epic mythical hackers pull all the user tables that also contained unhashed unencrypted passwords by using magix . It certainly isn't magic , it's just our bad coding that lets outside code interact with our own code .

Have you ever had the moment when you were left speechless because a software system was so fucked up and you just sat there and didn't know how to grasp it? I've seen some pretty bad code, products and services but yesterday I got to the next level.

A little background: I live in Europe and we have GDPR so we are required by law to protect our customer data. We need quite a bit to fulfill our services and it is stored in our ERP system which is developed by another company.

My job is to develop services that interact with that system and they provided me with a REST service to achieve that. Since I know how sensitive that data is, I took extra good care of how I processed the data, stored secrets and so on.

Yesterday, when I was developing a new feature, my first WTF moment happened: I was able to see the passwords of every user - in CLEAR TEXT!!

I sat there and was just shocked: We trust you with our most valuable data and you can't even hash our fuckn passwords?

But that was not the end: After I grabbed a coffee and digested what I just saw, I continued to think: OK, I'm logged in with my user and I have pretty massive rights to the system. Since I now knew all the passwords of my colleagues, I could just try it with a different account and see if that works out too.

I found a nice user "test" (guess the password), logged on to the service and tried the same query again. With the same result. You can guess how mad I was - I immediately changed my password to a pretty hard.

And it didn't even end there because obviously user "test" also had full write access to the system and was probably very happy when I made him admin before deleting him on his own credentials.

It never happened to me - I just sat there and didn't know if I should laugh or cry, I even had a small existential crisis because why the fuck do I put any effort in it when the people who are supposed to put a lot of effort in it don't give a shit?

It took them half a day to fix the security issues but now I have 0 trust in the company and the people working for it.
So why - if it only takes you half a day to do the job you are supposed (and requires by law) to do - would you just not do it? Because I was already mildly annoyed of your 2+ months delay at the initial setup (and had to break my own promises to my boss)?

By sharing this story, I want to encourage everyone to have a little thought on the consequences that bad software can have on your company, your customers and your fellow devs who have to use your services.
I'm not a security guy but I guess every developer should have a basic understanding of security, especially in a GDPR area.

Do not touch Salesforce.

Especially Salesforce Marketing Cloud.

It is a fucking joke this product even exists. Buy Hubspot instead. Marketing Cloud is the single worst piece of software I have had to implement out of 4 years working in software and a lifetime working in tech.

Literally nothing works. You click a button and bam, nothing. The UI actively lies to the user. Nothing is guaranteed to work and support is some guy in India who shrugs his shoulders and walks away. Things will randomly break and warning messages are tiny, indecipherable babble that mean nothing.

If you are dev, walk away. If you are a potential customer, walk away. This company DESERVES a bad reputation for the absolute heap of dogshit that is Marketing Cloud.

The worst part is that it's likely going to affect my job and my career because of how fucking dogshit it is.

Fuck Salesforce in case the messaging isn't clear.

I've been a Macbook user for over a decade, after the initial disappointment of the 2016 MacBook Pro release I decided to move to a PC, against my better judgement I decided to buy a new Dell XPS 15, after reading all the reviews praising it's build quality and performance + it seems to have good hardware for Linux compatibility.
Soo much regret, I couldn't be more disappointed, it's such a piece of shit, I admit I probably got a bad egg, but dealing with Dell support is like pulling hairs from my testicle sack. If I have to pay an extra $500-$1000 on my next laptop for an "Apple Tax" to get a product that has been through proper quality control and has awsome customer service so be it, last time I try something new.
BTW I'm not a PC hater, I just wish more companies made high quality products.

So I became a panel for a students' oral defense for their apps in the IT dep, I'm a lowly plebian STEM but oh well I guess they did spot me making apps on the library on my lunch time.

Anyways here's what happened:

I reviewed two groups and here's my input on them:

- Group one did a app that uses the gyroscope to control a character in the screen, and avoid obstacles. At first I don't know how to play it but I figured it out nonetheless, since I'm reviewing in the customer perspective, I shunned them because of poor UX, and poor performance. Idea was there but execution is fucked - and the fact its a one man stand when there's 6 persons in front of me.

- Group 2 did an app that behaves similarly to our shitty eLMS, I liked the UX and the UI but I gave them a few pointers to improve it more and recommended it to replace the current application (yes because it was really exceeding my low bar for their department).

It's kinda obvious which one I picked to get to the stage on their graduation. They deserved it but I felt bad for the girl in the last group since she did everything so I gave them a passing grade. But if I were to individually grade them: I'd pass her and fail the rest.

How'd I do as a panel judge my angery dudes?

This post is kinda late. For those who haven't read my previous rants, a marketing coworker bragged about a feature that we hadn't yet finished. (I'm thinking that they perhaps did it to put extra pressure on the dev team 🤔.) Of course it backfired pretty bad, because this feature was a plug-in for another service, and even though the dev team was on time with the feature, the other service we were writing a plug-in for took _sooo_ long to approve of our code, and it made this marketing guy look so bad in front of these clients because the feature was a few weeks late.

A part of the new feature was that some of their data would be synced with this service. These customers were so important that we couldn't afford to disappoint them, and the solution was... *drumroll please* ... that this marketing guy would have to manually copy the customer's data from the service into our platform to make the customer think this feature is ready. Row by row. I'm hearing it takes about one hour of their day 🤣

I mean I'm good friends with the guy but... they kinda deserved it

I really need to vent. Devrant to the rescue! This is about being undervalued and mind-numbingly stupid tasks.

The story starts about a year ago. We inherited a project from another company. For some months it was "my" project. As our company was small, most projects had a "team" of one person. And while I missed having teammates - I love bouncing ideas around and doing and receiving code reviews! - all was good. Good project, good work, good customer. I'm not a junior anymore, I was managing just fine.
After those months the company hired a new senior software engineer, I guess in his forties. Nice and knowledgeable guy. Boss put him on "my" project and declared him the lead dev. Because seniority and because I was moved to a different project soon afterwards. Stupid office politics, I was actually a bad fit there, but details don't matter. What matters is I finally returned after about 3/4 of a year.

Only to find senior guy calling all the shots. Sure, I was gone, but still... Call with the customer? He does it. Discussion with our boss? Only him. Architecture, design, requirements engineering, any sort of intellectually challenging tasks? He doesn't even ask if we might share the work. We discuss *nothing* and while he agreed to code reviews, we're doing zero. I'm completely out of the loop and he doesn't even seem to consider getting me in.

But what really upsets me are the tasks he prepared for me. As he first described them they sounded somewhat interesting from a technical perspective. However, I found he had described them in such detail that a beginner student would be bored.
A description of the desired behaviour, so far so good. But also how to implement it, down to which classes to create. He even added a list of existing classes to get inspiration or copy code from. Basically no thinking required, only typing.

Well not quite, I did find something I needed to ask. Predictably he was busy. I was able to answer my question myself. He was, as it turns out, designing and implementing something actually interesting. Which he never had talked about with me. Out of the loop. Fuck.

Man, I'm fuming. I realize he's probably just ignorant. But I feel treated like his typing slave. Like he's not interested in my brain, only in my hands. I am *so* fucking close to assigning him the tasks back, and telling him since I wasn't involved in the thinking part, he can have his shitty typing part for himself, too. Fuck, what am I gonna do? I'd prefer some "malicious compliance" move but not coming up with ideas right now.

I run update without where on mysql console on production database Today.

CLASSIC

Just because I needed to fix database after bug fix on the backend of the application.
I thought I wrote good sql statement after executing it on my local machine and then everything got bad.

Luckily it was only one column with some cached statistics data and I checked that it was not important data before I actually started fixing stuff but still ...
Almost got hard attack afterwards.
Made a script to fix this column and it took me only 15 minutes but still...

Bug was caused in part I got no unit tests and application grow after 3 years of development from simple one for one customer and volumes of documents around 50k to over 40 customers and volumes over 2mil per month, don’t know how many pages each, just in one year after we completed all needed features.

I have daily backups and logs of every api operation but still.
I think this got to far for one backend developer.

I got scared that I will loose money cause I am contractor and the only backend developer working on it.
I am so tired of this right now I think I need a break from work.

Responsibility is killing me so hard right now.
It will take a week to get back to normal.

This is the strangest thing that has happened to me:

I once worked as a intern at a consultancy company. Me and another junior got a brand new customer project assigned to us (bad idea I know) we spent 2 months working on that project, building a website from scratch. The customer paid 10 000€ for it. The website sucked and didn't work properly in the end.

I ended up leaving the company for unrelated reasons and left the project. A couple of months later I asked the other junior whatever happened to that project and he said that the customer seemed to have forgotten about the project and no one was working on it anymore

Like what? How do you just forget about something you paid 10 000€ for? I mean I'm happy they did as it was the worst project I've built

So we released to production today (Friday), not my decision.
All pages work fine expect for the one page which I added a new feature.
It worked fine in Chrome and Edge. But after release a customer who requested the feature said it doesn't work for him. Screenshot showed he was using IE.
Horror time.. it was evident that it has to be the changes to the JavaScript I did, but why does the whole page doesn't work.

So I started debugging. Nothing works on that page in IE11, it doesn't even load the fucking script file. Then I dared to change mode to IE10, it actually gave me an error in my script file. The bad IE has actually picked a mistake that other browsers didn't.

So, the mistake is fun part too.
I had the following jQuery (or Jake Weary) call
$.getJSON(
'/url',
{
argA: a, argB, b, argC:c
},
function (){
// did something
}
);

In second argument, I accidentally typed comma instead of colon. Chrome and Edge ran the script perfectly passing all the arguments.IE 11 failed to load script without giving any error and only IE 10 gave an error of expecting a colon.
I do not know which browser to blame.

PS I didn't try in Firefox, safari, etc.

It took literally days to get our software installed onto the client VMs and get the services started correctly.

On our own test VMs the same task takes all of about an hour or so. Mind you these VMs are supposed to be created and match the client's environment almost too the T. Same configurations, same third party software, same environment variables and the whole 9 yards.

This was not the case at all.

Environment variables were not set, third party software was not installed, and I honestly don't remember the list of things wrong with how they setup the VM. Sparing the details, the errors were also not helpful.

They also gave us critical information we needed for development days before we were going on site to test. The amount of hackery we had to do could be a completely separate rant on its own.

While desperately trying to to stay sane long enough to get our services started, the only thing I could think was how great it would be if there was a fire or something. Anything, just to have an excuse to go back to the hotel and actually sleep. The second day there we finally had everything installed and running.

I shit you not, just as we began our first test, the fire alarms went off.

At this point in time the team was extremely (pissed tf off) annoyed to put it mildly. Assuming it was just a drill, we left our stuff and went to eat dinner. After we came back we found out it in fact was not a drill...

Moral of the story:
Don't wish bad fortune on a customer even if out of impulsive spite.

Other moral of the story:
Don't leave your belongings behind only because you think the fire alarms are just a fire drill. It may not be.

P.S. Karma's a bitch.

The global joke of Information Security

So I broke my iPhone because the nuclear adhesive turned my display into a shopping bag.

This started the ride for my character arc in this boring dystopia novel:

Amazon is preventing me from accessing my account because they want my password, email AND mobile phone number in their TWO.STEP Verifivation.
Just because one too many scammers managed to woo one too many 90+y/o's into bailing their long lost WW2 comrades from a nigerian jail with Amazon gift cards and Amazon doesn't know what to do about anymore,

DHL is keeping my new phone in a "highly secure" vault 200m away from my place, waiting for a letter to register some device with a camera because you need to verify your identity with an app,

all the while my former car insurance is making regress claims of about 7k€ against me for a minor car accident (no-one hurt fortunately, but was my fault).

Every rep from each of the above had the same stupid bitchass scapegoat to create high-tech supra chargers to the account deletion request:

- Amazon: We need to verify your password, whether the email was yours and whether the phone number is yours.

They call it 2-step-verification.

Guess what Amazon requests to verify you before contacting customer support since you dont have access to your number? Your passwoooooord. While youre at it, click on that button we sent you will ya? ...

I call this design pattern the "dement Tupi-Guarani"

- DHL: We need an ID to verify your identity for the request for changing the delivery address you just made. Oh you wanted to give us ANOTHER address than the one written on your ID? Too bad bro, we can't help, GDPR

- Car Insurance: We are making regress claims against you, which might throw you back to mom's basement, oh and also we compensated the injured party for something else, it doesn't matter what it is but it's definitely something, so our claims against you just raised by 1.2k. Wait you want proof we compensated something to the injured at all? Nah mate we cant do that , GDPR. But trust me, those numbers are legit, my quant forecasted the cost of childrens' christmas wishes. You have 14 days or we'll see you in court haha

I am also their customer in a pension scheme. Something special to Germany, where you save some taxes but have to pay them back once you get the fund paid out. I have sent them a letter to terminate the contract.

Funniest thing is, the whole rant is my second take. Because when I hit the post button, devrant made me verify my e-mail. The text was gone afterwards. If someone from devRant reads this, you are free to quote this in the ticket description.

Fuck losing your virginity, or filing your first tax return, or by God get your first car, living through this sad Truman dystopia without going batshit insane is what becoming a true adult is.

I am grateful for all this though:

Amazon's safety measures prevented me from spending the money I can use to conclude the insurance odyssey, and DHLs "giving a fuck about customers" prevention policies made me support local businesses. And having ranted all this here does feel healthy too. So there's that.

Oh, cherry on top. I cant check my balance, because I can only verify my login requests to my banking account wiiiiiiith...?

Damn, nespresso! As if your fucking webshop wasn't bad enough, don't bug me (haha) with useless mails AND JUST TEST YOUR SHIT BEFORE PRODUCTION!!! Seriously, thousands of customers pay lots and lots of money for mediocre coffee in aluminum capsules, so JUST HAVE THE DECENCY TO INVEST SOME BUCKS INTO THE CUSTOMER FACING APPS!!!

You're asked if you know how to use git, you say you can but you can't.
You decide to change your entire codebase because you realized your previous approach was a bad idea.
You ask how to change the old repository-content for the new project, you receive answer but you can't get it to work, you don't ask again for help.
What's the logical consequence? Create a public GitHub-Project and dump the entire customer-project under NDA into it -.-*

Scrum is such bullshit. You are made to report to idiot product owners who were promoted from customer service reps.(that is who they were in my previous job). A few years answering phones and all of a sudden programmers are made to report to them who don't know jack about coding...Made to work in high pressure projects by setting 2 week deadlines. Then when there are bugs in code, you are penalized for bad code.

So I work for an IT consulting firm (web development) and was hired by a customer 7 months ago for coaching Git, implementation of VueJS on the front-end and fostering teamwork with devs who'd been in their solo comfort zone for the last 15 years.
I asked for confirmation multiple times on whether they were sure they wanted to go through with a bigger investment in front-end. Confirm they did, multiple times.

After half the team's initial enthusiasm faded (after 1 month), the 'senior' of them who's worked there for 18 years on a single -in the end, failed- project got a burn-out after half a week of showing up (without doing actual work) from the stress, and started whining about it with management that has no technical clue whatsoever. This and other petty office politics lead to the dumbest organizational and technical decisions I've seen in my short 5-year career (splitting a Laravel app that uses the same database in two, replacing docker container deployment with manual ssh'ing and symlinking, duplicating all the models, controllers, splitting a team in two, decreasing productivity, replacing project management dashboards with ad-hoc mail instructions and direct requests).

Out of curiosity I did a git log --author --no-merges with the senior's name on the 2 projects he was supposed to help on, and that turned up... ZERO commits. Now the dept. hired 3 new developers with no prior experience, and it's sad to see the seniors teach them "copy paste" as the developer's main reflex.

Through these 7 months I had to endure increasingly vicious sneers from the IT architect -in name only- who gets offended and hysterical at every person who dares offer suggestions. Her not-so-implicit insinuation is that it's all my fault because I implemented Vue front-end (as they requested), she has been doing this for months, every meeting at least once (and she makes sure other attendees notice). Extra background: She's already had 2 official complaints for verbal abuse in the past, and she just stressed another good developer into smoking again.

Now I present her my timesheet for January, she abuses her power by refusing to sign it unless I remove a day of work.
Earlier this week I asked her politely to please stop her unjust guilt-tripping to which she shouted "You'll just have to cope with that!", and I walked out of the room calmly (in order to avoid losing my nerves). She does this purely as a statement, and I know she does it out of bad faith (she doesn't actually care, as she doesn't manage the budgets). She knows she wields more power over me than the internal devs (I am consultant, so negative reviews for me could delay further salary raises).

I just don't know how to handle this person: I can't get a word in with her, or she starts shouting, and it's impossible to change her (completely inaccurate technological) perception.

I will NEVER work in customer support. When my friend said that, I thought ,,it can't be that bad". Now I understand him. Well, once you experience how it is talking with that idiots... Two fucking senceless hours. Words cannot explain how much i hate it.

22.30 PM: "Please ceheck all the points in (30 pages long extremely bad and scarce) documentation. Import doesn't work and customer is pretty unhapy."

me: "So do we have an error or am I searching for a needle in a haystack?"

PM: "Just general error."

FFS i'm sick of this. I can't even test the import because it's on a stupid retarded 3rd party software that expexts CRs on new lines and craps all over the place if it sees a Line Feed&#^$/!&@$&'

When the PM doesn't stop the customer from requesting a bad feature (in terms of user experience / design)

The year was 2006. During the first half of my career, I use to work in the NOC. This was before I made my transition to software engineer. I worked on the third shift for a bank services company. The company was on a down turn. Just years earlier they just went public, and secured a deal with a huge well known bank. Eventually they entered a really bad contract with the bank and was put into a deal they couldn't deliver on. The partnership collapse and their stock plummeted. The CEO was dismissed, and a new CEO came in who wanted to "clean things up".

Anyway I entered the company about a year after this whole thing went down. The NOC was a good stepping stone for my career. They let me work as many hours as I liked. And I took advantage of it, clocking in 80 hours a week on average. They gave me the nick name "Iron Man".

Things started to turn around for the company when we were able to secure a support contract with a huge bank in the Alabama area. As the NOC we were told to handle the migration and facilitate the onboarding.

The onboarding was a mess with terrible instructions that didn't work. A bunch of software packages that crashed. And the network engineers were tips off, as they tunnel between our network and the banks was too narrow, creating an unstable connection between us and them. Oh, and there were all sorts of database corruption issues.

There was also another bank that was using an old version of our software. The sells team had been trying to get them off our old software for over a year. They refuse to move. This bank was the last one using this version, and our organization wanted to completely cut support.

One of the issue we would have is that they had an overnight batch job that had an ETA to be done by 7 AM. The job would often get stuck because this version of the software didn't know how to fail when it was caught in an undesired state. So the job hung, and since the job didn't have logging, no one could tell if it failed unless the logs stopped moving for an hour. It was a heavily manually process that was annoying to deal with. So we would kill the JVM to "speed" the job up. One day I killed the JVM but the job was still late. They told me that they appreciated the effort, but that my job was only to report the problem and not fix it.

This got me caught up in a major scandal. Basically they wanted the job to always have issues everyday. Since this was critical for them, all we needed to do was keep reporting it, and then eventually this would cause the client to have to upgrade to our new software. It was our sales team trying to play dirty. It immediately made me a menace in the company.

For the next 6 months I was constantly harassed and bullied by management. My work was nitpicked. They asked me to come into work nearly everyday, and there was a point I worked 7 days with no off days. They were trying to run me so dry that I would quit. But I never did.

On my last day at the company, I was on a critical call with a customer, and my supervisor was also on the line. My supervisor made a request that made no sense, and was impossible. I told her it wasn't possible. She then scalded me on the call in front of customers. She said "I'm your supervisor, you're just a NOC technician, you do what I say and don't talk back". It was embarrassing to be reprimanded on a call with customers. I never quite recovered from that. I could fill myself steaming with anger. It was one of the first times in my adult life that I felt I really wanted to be violent towards someone. It was such a negative feeling I quit that day at the end of my shift with no job lined up.

I walked away from the job feeling very uncertain about my future, but VERY relieved. I paid the price, basically unable to find a job until a year and a half later. And even was forced to move back in with my mother. After I left, the company still gave my a severance. Probably because of the supervisor's unprofessional conduct in front of customers, and the company probably needed to save face. The 2008 crash kept me out of work until 2009. It did give me time to work on myself, and I swore to never let a job stress me out to that degree. That job was also my last NOC job and the last job where did shift work. My next few jobs was Application Support and I eventually moved into development full time, which is what I always wanted to do.

Anyway sorry if it's a bit long, but that's my burnout story.

I've been compiling the project for about 5 hours now, still no successful build due to bad tests generating intermittent test failures...

All I wanted to do was to release the web project to the customer not fucking wrestle Cthulhu!
The worst part is that the release is set up so that you need to release the entire project internally before you can release one part.

!rant

Had to build an app using Cordova because... well, I am a web dev and know a shitload of PHP and a good part of JS, but no Swift or Java or whatever.

So there is a deadline set to like half a year after we had the initial talk with the customer. 6 months to build a relatively easy and small app.

So yeah, I procrastinated like one would do when he's got that kind of time left and not much else to do.

And yeah, I did work, but also procrastinated some more. The development was as expected, and I was well in the anticipated time frame.

Then I got a really bad disc prolapse and was sick at home and the hospital for (all together) 5 weeks.

After that, I came back to work for a week, then leaving for a (previously planned) vacation with my little family.

On my first day back at work after the vacation, I quit my job with a 6 weeks notice, of which I have to work 3 weeks.

I know it sounds like I'm a real prick, but it was never planned this way. I never searched for a new job. It just came to me.

I am still finishing the app, though :)

Why am I telling you this?
Well, I do that to show that there still are great bosses out there. My boss has NEVER spoken a bad word to me, even after I quit my job. He's always been kind, fair and understanding.

I just wanted to show that between all these rants about bad bosses and colleagues (which I have had my fair share of in the past), there still are some real gems out there.

Gotta my my boss - he's been one of the best I have had so far.

Peace out folks. Good night...

If your customer service is so bad that people talk about trying to use the occult to get in touch with you, your company is shit.

Dev related cause I only want to talk to the customer service because the api docs are that fucking bad.

Customer wants a place to list his products he sells through other sites. He doesn’t have much money, but he’s a referral from a reliable customer, so we arrange a payment plan. We agree on the details, including a place to post his wares.

Then he tells me he wants to post a few thousand items at a time. I decide to throw in a loading system I built for a previous project.

Then he can’t figure out how to add images. Add a way for him to upload them all as a single zip; no good.

Long story short, let myself get conned into developing a full-on Amazon import system that auto-detects several categories automatically AND imports the images. For no additional cost because I felt bad asking for more and we were working through a language barrier.

Third installment payment never comes.

Lesson learned.

New day, new rant, same shit.

So basically, if you are following my rants you already know I'm working with a crappy framework forgotten by God and you should even be aware my manager is not an IT expert.

So anyway, we have this requirement to implement: a step-by-step process.

They asked us to make the UI design.

My big ass manager couldn't hold his expertise so basically he told us he would make the UI design.
He is a self-entitled UX designer, just saying.
I still don't know who he is, why he is there and why he is doing all this damage. (I only know he is a friend's ceo )

Today I got his UI mockup. It's a fucking nightmare. xD I mean, you would shoot yourself in the foot. If I was the customer I'd just leave the page. You may ask yourself: "How bad a UX process can be designed?" Well, a lot.

The interaction on the page is a clusterfuck.

I'd give you an example but it's so complex to describe I'm just leaving this rant as it this.

I'm implementing this... I'd like to say sorry to all our customers, it's not the devs fault.

Bad English aside I am so sick of incompetent customer service reps. Holy shit it's like they will hire anyone these days.

Here just read from this script and not the code version. That's all the tech you need to know right here on this single piece of paper.

Fucking incompetent bastards need to go work at a non technical job like Burger King because tech support is beyond them.

They'd probably fuck that up to. That's a completely different rant, those who can't even do fast food jobs right. At that point just go get on disability because your fucked.

To be fair I will occasionally get someone in the tech support sector who knows their shit but it's few and far between and its always a welcome surprise.

I find it funny that core software from major companies has such bad bugs or flaws. With large development teams and QA they still get through, yet a bug half as bad on a system for a customer developed by a small team, we get a roasting for it!

Our QA is acting like a customer, or even more... Pushy, demanding, some times rude... you name it

On the flip side, we have a real (cruel) world scenario in testing. Not too bad I think?

Step 1:
Promise customer something non-existent
Step 2:
Complain big time that engineering is not co-operating in getting the order out in time. (without which you won't get your end of year sales performance bonus)
Step 3:
Comment about the product being sub standard. Rant about how engineering "great" products must be the philosophy. Blah blah blah...
Offer to provide your fucking support to make the product better despite not being responsible for it.Be the greater person.
Step 4:
Deliver the product. Pocket your bonus. Make jokes about how bad the product is and how you won't sell it again to protect the company brand reputation.
Step 5:
Rinse and repeat.

Fucking assholes.

I fucking hate foglight!
Fucking piece of over bloated shit software that can't do anything right!
This pile of harkonnen vomit is such a source of stress and frustration.
Can you believe that a monitoring tool, that needs to monitor 550 agents (host,dB's, webservices,whatever) needs a whopping 20+GB ram and 4vcpu's just to receive metrics and sent it to the main server, for just being a middleman???

Fucking piece of shit.

And worse of it all, due to some fuckery at mgmt-customer relationship level, they want to I stall MORE of this shit

Fucking shit

Quest software, never engage with them. You'll lose equal amounts of money as for dynatrace but be very bad off

Im bad at estimates so I created a Formula to calculate it:
Number of identities in database * 2 * pi / amount of free coffee in liters * expected uichanges from customer / (7 /rainy days in the week)
It is pretty rough but it gets the job done most of the time

This shit is long story of my computer experience over my lifetime.

When I was young I got my first PC with windows it was not so bad. It required safe shut down of it’s fat32 partition. From time to time I needed to reinstall it cause of slow down but I got used to it I was only a gamer.

Time passes and I got more curious about computers and about this linux. Everything worked there but installation of anything was complete madness and none of windows programs worked well, and I wanted to play games and be productive so I sticked with windows.

I bought hp laptop once with nvidia card, it was overheating and got broken. So I bought toshiba and all I told to the seller was I want ATI card. Took me 5 minutes to do it and I was faster then my friend buying pack of cigarettes because I was earning money using computer.

Then I grown up running my small one person programming businesses and I wanted to run and compile every fucking program on this world. I wanted linux shell commands. I wanted package manager, and I wanted my os to be simple because I wasn’t earning money by using my os but by programming. So after getting my paycheck I bought mac. I can run windows and linux on vm if I need it. I try not to steal someones work so I didn’t want to run hackintosh. I am using this mac for some time.

Also I use playstation for gaming. Because I only want to run and play game I am not excited about graphics but gameplay. I think I am pragmatic person.

I can tell you something about my mac.
When I close lid it go sleep when I open it wakes up instantly. I never need to wonder if I want to hibernate or shut down or sleep and drain battery. It is fucking simple.
When I want to run or open something it doesn’t want me to wait but it gives me my intellij or terminal or another browser or whatever I search for. Yeah search is something that works.
Despite it got 8 gigs of ram I can run whatever number of programs I want at the same speed. The speed is not very fast sometimes but it’s constant fast.
I have a keychain so my passwords are in one place I can slow down shared internet speed, I can put my wifi in monitor mode and I don’t need to install some 3rd party software.
And now I updated my mac to high sierra, cause it’s free and I want to play with ios compilation. Before I did it I didn’t even backup whole work. I just used time machine and regular backups. And guess what, it still works at the same speed and all I did was click to run update and cook something to eat.
When I got bored I close the lid, when got idea open lid and code shit, not waiting for fucking wakeup or fucking updates.

I wanted to rant apple products I use but they work, they got fucking updates all along at the same time. And all of updates are optional.

I cannot tell that about all apple products but about products I use.

I think I just got old and started to praise my limited time on this world. Not being excited about new crap. When I buy something I choose wisely. I bought iPhone. I can buy latest iPhone x but I bought iPhone 7 cause it’s from fucking metal. And I know that metal is harder then glass, why the fucking apple forgot about it? I don’t know.
I know that I am clumsy and drop stuff. Dropped my phone at least 100 times and nothing.

I am not a apple fan boy I won’t buy mac with this glowing shit above keyboard that would got me blind at night.
I buy something when I know that it can save my time on this world. I try to buy things that make me productive and don’t break after a year.

So now piece of advise, stop wasting your time, buy and update wisely, wait a week or a month or a year when more people buy shit and buy what’s not broken. And if something’s broken rant this shit so next customer can be smarter.
Cheers

!dev
Please enjoy this customer review I intercepted. Guess the company type and name that requested the feedback.

"______ drivers liberally show how bad it is to work for these companies.
Three quarters of all packages arrive damaged.
They park wherever they want.
No regard for traffic, people, property nor parcels.
Redefining rock bottom.
Not this delivery. Always. Everywhere. For a strong decade now."

hey guys have you heard of sTate aCtoRs?!?! tHeRe iS a BaCkDoOr BeCaUsE I aM a BaD coDe mAiNtAnEr aNd ApProVe aLL coMmiTs

i'm one of 10,000 ultra-rich fuckwads who lives in the sAnFraNsiScO bAy aReA

its crazy that people earn less than 300K per month!

but i spit around the word "state actor" because i once wrote a for loop that retrieves customer emails from a CSV!

hacker news dumb fucks, all of them

they need to go eat more salad at the meta headquarters

no wonder their jobs are at risk 😂🤡😂🤡😂🤡😂🤡😂🤡😂🤡😂🤡😂🤡😂🤡😂🤡😂🤡😂🤡😂🤡😂🤡😂🤡😂🤡😂🤡😂🤡😂🤡

I looked at an SQL server today from a customer, talked with one of their devs and he said that he's unable to understand why the server misbehaves... All (!) queries were optimized, but they have 'big data queries'... Migraine started, I had a very bad feeling. Monitoring? Nooooppeeee. Migraine kicks in. Connected to server. SHOW GLOBAL VARIABLES...
After a bit of scrolling I found a lot of misconfigured variables (e.g. extreme large join buffers, unrealistic buffer sizes), high slow query count (nearly 60 % of COM_SELECT) and a few variables that were unknown to me.

Then came the version line.
5.0.46
Yes. 5.0.46.

Big data? Well... 30 GB of usage data.

I called the company back... The dev told me sternly that this was the production server (I had hope...) and that I lie - neither the version, nor the variables could be the problem.
A coworker had to verify it and our manager had to do the communication... Worst, most traumatic working day I ever had.

Was an internal auditor translating department process to a technical spec for a programmer. We were going to leverage an external company's API which would replace our need to use their slow and buggy web app.

During a meeting, an audit teammate suggested something be changed with the external service we were using. I said we could bring it up with the company but we shouldn't rely on it because we were a small customer even during out busiest month (200 from us vs 10000+ from big banks).

Teammate said we should have our programming team fix it. I made it clear that it was not our side and that to build out the service on our side was beyond our scope. Teammate continued to bring it up during the meeting then went back to desk after meeting and emailed us all marked up screenshots of the feature.

I ignored this and finished writing up the specs, sending them over to the programmer building out the service.

30 minutes later I get a call from programmer's manager who was quite angry at an expanded scope that was impossible (engineers were king at this company. Best not to anger them). Turns out my teammate had emailed his own spec to the programmers full of impossible features that did not reference the API docs.

I feel bad about it now but I yelled at my teammate quite loudly. I said he was spending time on something that was not reasonable or possible and when they continued to talk about their feature I yelled even louder.

Didn't get fired but it definitely tagged me as an asshole until I left. Fair enough :)

Today our customer tried to change the log dir of Kafka. Too bad he did not change the intended log4j.log, instead he changed the log.dir where kafka writes his data.

He basically tried to change the tires at 180km/h at the Autobahn. Only god knows how he managed to get the tires off. After that he slided a kilometer on his rims and wondered why the car wouldn't drive anymore.

Consumers fucked, Topics fucked and Producers fucked

Lately, I've been working in a web security company (mainly as a Support guy).
Going through tickets, I've found one golden gem, which helped me realising how dum customers are.

Since he's our customer, we try to keep stuff up-and-running at all times. If something goes bad, we fix it, and we need their passwords for stuff.
After the customer (somehow) got hacked again, he changed the password in panic.
Note the initial password was really, really good.
He emailed us the new password for "just in case".

The password is "hard-to-guess".

What. The. Actuall. Fuck.

What's next?
Setting the password "12345", activating 2-step-authentication and sending his phone in, along with his finger so we can unlock it with touch id?

Digital transformation is pain in the ass, my customer migrated project management from self hosted jira to atlassian cloud.

Results:
I am finally able to login to this new amazing jira that looks completely different but still nothing is optimized to laptop screen so looks crap as before.

My issues are now assigned to not existing user.

At least I remember how to use basic JQL and reassign issues to me.

I feel bad to other team members.
Great waste of time.

I knew programming was for me, MUCH later in life.

I loved playing with computers growing up but it wasn't until college that I tried programming ... and failed...

At the college I was at the first class you took was a class about C. It was taught by someone who 'just gets it', read from a old dusty book about C, that assumes you already know C... programming concepts and a ton more. It was horrible. He read from the book, then gave you your assignment and off you went.

This was before the age when the internet had a lot of good data available on programming. And it didn't help that I was a terrible student. I wasn't mature enough, I had no attention span.

So I decide programming is not for me and i drop out of school and through some lucky events I went on to make a good career in the tech world in networking. Good income and working with good people and all that.

Then after age 40... I'm at a company who is acquired (approved by the Trump administration ... who said there would be lots of great jobs) and they laid most people off.

I wasn't too sad about the layoffs that we knew were comming, it was a good career but I was tiring on the network / tech support world. If you think tech debt is bad, try working in networking land where every protocols shortcomings are 40+ years in the making and they can't be fixed ... without another layer of 20 year old bad ideas... and there's just no way out.

It was also an area where at most companies even where those staff are valued, eventually they decide you're just 'maintenance'.

I had worked really closely with the developers at this company, and I found they got along with me, and I got along with them to the point that they asked some issues be assigned to me. I could spot patterns in bugs and provide engineering data they wanted (accurate / logical troubleshooting, clear documentation, no guessing, tell them "i don't know" when I really don't ... surprising how few people do that).

We had such a good relationship that the directors in my department couldn't get a hold of engineering resources when they wanted ... but engineering would always answer my "Bro, you're going to want to be ready for this one, here's the details..." calls.

I hadn't seen their code ever (it was closely guarded) ... but I felt like I 'knew' it.

But no matter how valuable I was to the engineering teams I was in support... not engineering and thus I was expendable / our department was seen / treated as a cost center.

So as layoff time drew near I knew I liked working with the engineering team and I wondered what to do and I thought maybe I'd take a shot at programming while I had time at work. I read a bunch on the internet and played with some JavaScript as it was super accessible and ... found a whole community that was a hell of a lot more helpful than in my college years and all sorts of info on the internet.

So I do a bunch of stuff online and I'm enjoying it, but I also want a classroom experience to get questions answered and etc.

Unfortunately, as far as in person options are it felt like me it was:

- Go back to college for years ---- un no I've got fam and kids.

- Bootcamps, who have pretty mixed (i'm being nice) reputations.

So layoff time comes, I was really fortunate to get a good severance so I've got time ... but not go back to college time.

So I sign up for the canned bootcamp at my local university.

I could go on for ages about how everyone who hates boot camps is wrong ... and right about them. But I'll skip that for now and say that ... I actually had a great time.

I (and the handful of capable folks in the class) found that while we weren't great students in the past ... we were suddenly super excited about going to class every day and having someone drop knowledge on us each day was ultra motivating.

After that I picked up my first job and it has been fun since then. I like fixing stuff, I like making it 'better' and easier to use (for me, coworkers, and the customer) and it's fun learning / trying new things all the time.

I once added a scale css-transform with a media query targeting some specific Macbook to the whole <body> of a site.

Some designer came up with a pretty stupid navigation which wouldn't fit into that viewport, deadline was close and the customer wanted to see exactly the layout he had approved. Still feel bad about this :/

Thank you crappy Starbucks app requiring me to refill my Starbucks card in order to pay via the app.

I was first going to rant but this "feature" saved from buying food that actually looks like crap in the store...

Long version: I got an email about the birthday reward (free any side (Large) drink) a few days ago so redeemed it this morning via the app. I sorta felt bad so added a dessert roll so that I would pay something.

Well at the checkout it said need to pay by Store Card.... Under that, it listed my credit card and refill amount. Well WHY THE FUCK CAN'T I JUST USED MY CARD. I am not a regular customer but hey it's $6 for the drink. Anyway so I removed and now it keys me check out without a refill.

Then dragged my ass out of bed because somehow I accidentally ordered... walked to the store. Wanted to order but then saw the actual food and was like "ok let's just get my coffee..."

Picks it up at the pickup spot and quietly walks out looking at all the people in the store wondering why they like this stuff.

The coffee was just like McDonald's to me...

I'm very new to the business world, this is my first freelance project, a website with articles, editable profile pages and a calendar. I can't say no to the customer so the scope grew a bit too fat. I'm moving to England and starting university next week, and the project is going to be transferred to some guy, supposedly for maintenance, but it's not even close to complete. I feel like shit for failing them and especially I feel bad for the poor guy after me.

This is a question with a bit of backstory. Bear with me.
Firstly, i’m back (again😂) now pursuing my software engineer goal at a university.

I had a group project course this spring and me and my group produced a kinda half assed product that could help within sports teams, for a customer at the university (won’t go into details). After the course ended I couldn’t go home to northern Sweden and stayed in my student accomodation for the summer. So I took the chance and offered myself to continue work on the product this summer to make it more usable and functionable, and they hired me (first real devjob!🥰)! Now when I look into the parts of the code that I did not write (our team communcation were bad), I realize I don’t understand fully how it works and therefore feel it’s better for me (also to learn more) to rewrite some parts my old group produced, and to actually make it easier to improve. Now finally the question; how do you feel about taking on a product, scraping some parts to rewrite them, and (in your perspective), improve them?

Fucking hate to explain basic shit to computer illiterate. Usually I don't mind, but right know I working on the project, want to automate one thing I need to do every morning, put two numbers to web page(I will explain details maybe in next rant). So I am only one who fix, buys computers, printer(for some problems I call for other repair man.). Generally speaking working as IT guy. Firm has like 50 computers, some of them has SCADA software. Some computers have Win 7, some win 8 and others win 10, can't upgrade those computers, not enough money(I can deal with this problem). And yes, computer buying is not the fastest, easiest thing too. Because is public firm, I need to do public buying(I don't know how to translate to english), and most of the time wins the lowest price, I am ok with that. But I can't on item specification write I want that model pc or it components. Example: I can't write I want intel processor, however I can write number of cores, frequency. But it's not that bad, usually i have template for all things I buy. One of the worst thing is this, our firm bought new bookkeeping software version, old version was using visual foxpro framework. Good thing I didn't initiate the purchase, because right know I would be jobless, not because I would be fired, but because our senior accountant would drive me crazy. In fact accountants drive me crazy, but I can handle it for now. As I wrote before our form has about 120 workers, major part of workers are old, like my parents age. (I am 28 btw. Mom is 55.). As you all know what happens if you say you work with computers. So our accountants are like 60 years old, got new program, don't know how to work with it, and they ask me how to do certain things. if I don't know how to I ask program's support, every question is like 90 Eur. So in short accountants expect I should know their work and how program works. If I try say something they don't like, they try to make my day hard. Next thing is our billing program. Man that worked before me done some payments import. And when I came everyone expect me to do that. Ok I did that because that people working with billing program would probably fuck it up. And I semi automated that, so I don't mind that much. Sometimes that program fucks up, like it happened yesterday, it send email invoices attachment without filename. Example: people got this attachment ".pdf"(no filename, only extension), And if you save it you need do OPEN WITH command and then select pdf reader or rename file (I don't know what easier). And surprise surprise our firm, customer support redirects all phone calls, emails to me. But I did explain to customer support what to say to people. Still they redirect it to me.
PS: This is my first job after school. I work as part time.
TL;DR Thinking my life, carrier choices. accountants are not the nicest people.

My word. The way how bad and patchy the Atlassian Server SDK is documented makes development of JIRA and Confluence plug-ins an absolute horror story.
Nothing fucking works the way you'd expect it to, the development server takes upwards of 5 minutes to simply refresh a page and oooh the shit ton of money this wacky piece of horseshite costs my employer makes my head explode.
But the worst thing is:
We just have to fucking make some easy stuff we could completely just use static pages for to talk to JIRA's REST API, but someone in management made using confluence an acceptance criteria, cause some asshats somewhere else in our company made a custom confluence space - based thingy for another customer "and that's cool"
Fml

Does anyone else sometimes make customer support people do things that you're just too lazy or don't want to do?

I'm especially bad about this if I'm looking into a service and they have a chat person that pops up. Since you bugged me while I was trying to do my research, how about you just answer all these questions I have so I don't have to click through your site.

This is a repost of an original rant posted on a request for "Community Feedback" from Atlassian. You know, Atlassian? Those beloved people behind such products as :

• Thing I Love™
• Other Thing You Used One Time™
• Platform Often Mentioned in Suicide Notes, Probably™*

Now this rant was written in early 2022 while I was working in an Azure Cloud Engineer role that transformed into me being the company's main Sysadmin/Project Manager/Hiring Manager/Network Admin/Graphic Designer.

While trying to simultaneously put out over 9000 fires with one hand, and jangling keys in the face of the Owner/Arsonist with the other, I was also desperately implementing Jira Service Desk. Normally this wouldn't have been as much of a priority as it was, but the software our support team was using had gone past 15 years old, then past extended support, then the lone developer died, then it didn't work on Windows 10, then only functioned thanks to a dev cohort long past creating a keygen....which was now broken. So we needed a solution *now*.

The previous solution was shit of a different tier. The sight of it would make a walking talking anthropomorphised sentient puddle of dogshit (who both eats and produces further dookie derivatives) blush with embarrassment. The CD-ROM/Cereal Box this software came in probably listed features like "Stores Your Customer's First AND (or) Last Name!" or "Windows ME Downgrade Disk Included!" and "NEW: Less(-ish) Genocide(s)"!

Despite this, our brain/fearless leader decided this would be a great time to have me test, implement, deploy, and train everyone up on a new solution that would suck your toes, sound your shaft, and that he hadn't reminded me that I was a lazy sack enough lately.

One day, during preliminary user testing I received an email letting me know that the support team was having issues with a Customer's profile on our new support desk. Thanks to our Owner/Firestarter/Real World Micheal Scott being deep in his latest project (fixing our "All 5 devs quit in the last 12 months and I can't seem to hire any new ones" issue (by buying a ping pong table)), I had a bit of fortuitous time on my hands to investigate this issue. I had spent many hours of overtime working on this project, writing custom integrations and automations, so what I found out was crushing.

Below is the (digitally) physical manifestation of my rage after realising I would have to create / find / deal with a whole new method for support to manage customer contacts.

I'm linking to the original forum thread because you kind of need to have the pictures embedded in said reply to get really inhale the "Jira-Rant" ambiance. The part where I use several consecutive words as anchor links to tickets with other people screaming into the void gets a bit sweet n' savoury too - having those hyperlinks does improve the je ne say what of it all.

bit.ly/JIRANT (Case Sensitive)

--------------------------

There is some good news at the end of this brown n' squirty rainbow though!
Nice try silly little Jira button, you can't ruin *my* 2022!

• I was able to forget all about Jira a month later when I received a surprise vacation home! (To be there while my Mom passed away).
• Eventually work stress did catch up to me - but my boss thoughtfully gave me a nice long vacation! (By assaulting *while* firing me (for emailing in a vacation request while he was a having a bad (see:normal) day))

eva viva3. very specific german healthcare erp. bloated but with the false features, insufficient data dumping, expensive, bad service. needs a lot of devops workarounds. unfortunately you don't skip easily with 10+ years of customer data.

Customer pays an extra charge ($) for using a thing over time. Unlike some customers this charge isn't broken out separately anywhere is and actually it is hidden in an overall bill / number they receive that is just a non itmized sum of a bunch of stuff...

They want an accurate number.

This request came up in a meeting and it was so bonkers that it had to be repeated like 8x ;)

The repetition isn't so bad really as at least it indicates everyone was all "uh wait wut!!?!?"

What should I do, I have a central function that is not documentated and no test-cases are written for it. I have no clue what the method should really do, I know that it works in 99.9% of all cases otherwise we had much more bugs. Now there is one Unit-Test that reports an issue. I tracked it down to this method, no one touched the method nor the unit-test.
My logical thinking says that there is one statement missing, but it could also fuck up another part of the code... (This project has a bad testing coverage :'( )

What would you do?

- copy paste the method for this special case (I would hate me so much for breaking DRY)
- inheritance?! (Would make it more complex and then it would be still untested / undocumented)
- YOLO changing oO?! (hope for luck, just joking)

P.s it's an edge case unit test, the client / customer probably wouldn't realised it if it happens

When you describe to the business owner as a dev that this is a bad idea but they want it anyways so you just go on and dev it. Then 1 month into dev hell thinking about hanging your self for poor choices they go “This future is too difficult for the customer to understand and its not going to work”. Do you say i told you so or do you hang him with a mouse cable?

Last week we commenced a programming project on a machine that was being built for a customer with a view to them coming to test machine in 8 working days, we spent 2.5 days re wiring due to bad electrical design, a further two days changing mechanical design, and I have had half a day coding. We now have three days before customer comes and about three weeks work to do. Might be some long days