Pleb: "What's your job?"
Me: "I'm a programmer."
Pleb: "Great, because I have a problem with my pri..."
Me: "STOP! Last person who thought I was a printer support serf got strangled with the printer cable."
Pleb: "But it's a wireless printer."
Me: "Right, where's the power cord?"

Microsoft support: "Your antivirus software is causing problems with the memory management."

Me: "I use Windows defender"

Microsoft support: "Oh..."

Me: 🙃

Google removed support for an api and made it paid.

Hold_on.jpg, i used this a while ago

Boots up android studio, the api key is there

Tries service with old api key

Works

:^)

*eating at the local pizza restaurant*
me to waitress: hey do u guys support Bitcoin?
waitress: Yes we do!
me: great! I'd like to pay.
*waitress passes over the bill*
*i open my wallet and pull out a physical Bitcoin*
*waitress stares really confused at my Bitcoin with the scanner device in her hand*

The bloke that I share my office with is asleep on the job. Ffs, can I get any support around here?

This working remotely from home thing, just isn’t panning out

Sometime it feels like I'm surrounded with idiots.

Got a Ticket:

Support: Please delete installation ABC from Server D.

Me: Checks everything. Installation is on Server E. Asks if this is correct?

Support: Just follow the instructions!

Me: Okey dokey. If you want me to be a hammer the installation is a nail... Drop database, Remove all files. nuke K8s resources

Support: Why did you delete the installation ABC? You should delete XYZ!

Me: Cause the ticket told to delete ABC on Server D and YOU told me to follow your instructions!

Support: Yeah but we just reused an old ticket. We wanted XYZ deleted!

It's not a big deal I can restore the shit but I hate it if a day starts with this kind of shit!

How not to give support..

Me: Creates ticket on support site, letting them know their webservice returns "maintenance" page.
Support: "It works on our end."
Support: *closes ticket*

Euhm.. excuse me?

Me: Creates another ticket with a screenshot and the curl response information..
Support: Sends screenshot back that it works on their end. "Maybe check your firewall"
Support: *closes ticket*

I ain't playing these games..

Me: Creates new ticket with more curl responses from 4 different servers to prove it's not "firewall" related.
Support: ..

2 days later

Me: Sends *friendly* reminder.
Support: ..

6 days later

Me: Creates ticket again saying I'm still having issues.
Support: "I'm forwarding this to our technical support"
Support: *closes ticket*

10 minutes later.

Technical Support: "Here's the manual for our integration .pdf."

Excuse me, you say what now? I KNOW HOW IT WORKS, I'VE WRITTEN THE INTEGRATION ALREADY. THE SERVICE JUST SEEMS TO BE DOWN FFS.. pls..

Me: Sends mail to their project manager who manages the clients dossier with support history and such.
Him: "I'll check it out and let you know."

1 day later.

Support: "We had some issues this and that, wasn't publically availble, works now, .."

What a nice way to waste your time..

Picking up my kid in kindergarten, they asked if I had time to help fix the manager's computer. Internet wasn't working, at had been on the phone with support for 4 hours. I accepted the challenge, open prompt and typed "ipconfig /renew". Done. I walked out a rockstar.

Client just informed our support that they solved their own forgotten password problem by clicking the "forgot password" button in our app. They say they are now awaiting the email with the password recovery details.

One problem: we don't have a forgot password button in our app.

That moment at work when we've had no calls for an hour and suddenly the phone goes off

*TRINGGGGGGGG*

*suddenly you have a few Linux support engineers with a mini heart attack*

😅

Conversation with Microsoft support I had after 1 hour:

“You’ll need to wait for 15 minutes”
“By the way did you know you have 5GB free OneDrive storage with a Microsoft account?”
“I’m a customer of a 1TB onedrive plan”
“Well if you’re interested in using it, you’ve got 5GB for free” 🤦‍♂️😔

"The support Group 'Dealing With UTF-8 Problems' meets in the upÃ√Á¼er floor.

IBM

I have replied to them with scripts, curl commands, and Swagger docs (PROVIDED TO SUPPORT THEIR API), everything that could possibly indicate there's a bug. Regardless, they refuse to escalate me to level 1 support because "We cant reproduce the issue in a dev environment"

Well of course you can't reproduce it in a dev environment otherwise you'd have caught this in your unit tests. We have a genuine issue on our hands and you couldnt give less of a shit about it, or even understand less than half of it. I literally gave them a script to use and they replied back with this:

"I cannot replicate the error, but for a resource ID that doesnt exist it throws an HTTP 500 error"

YOUR APP... throws a 500... for a resource NOT FOUND?????????!!!!!!!!!! That is the exact OPPOSITE of spec, in fact some might call it a MISUSE OF RESTFUL APIs... maybe even HTTP PROTOCOL ITSELF.

I'm done with IBM, I'm done with their support, I'm done with their product, and I'm DONE playing TELEPHONE with FIRST TIER SUPPORT while we pay $250,000/year for SHITTY, UNRELENTING RAPE OF MY INTELLECT.

There's a "support" button in my app that allows users to contact me to report issues. The email body is prefilled with some useful information. This is the kind of email that I receive most of the time... DO THEY THINK I CAN READ THEIR MINDS?

Contacted ProtonVPN support few days back.
Issue resolved, the Support guy ended up asking about my username's relation with Call Of Duty...
And that's how I ended up making another friend.

No, my family did not support me.
They complained about everything.
From how "Python was demonic" to how "Working with computer wont save you from the coming tribulation"

Growing up in a religious cult sucks.

This is to dfox and trogus. I think that a lot of devRanters are very happy with the support option! Although i hate Google pretty much i made a very unlikely exception for you because i would love to support the social network where i, next to being able to rant and be among fellow devs, met quite some very nice devs with whom i still am in touch with through slack and some encrypted channels. Thanks for this awesome place and I'm proud to be a supporter 😃

All web developers should support up to IE9 without any problems.

Why? Because in Korea, it is normal.

Every person uses that damn Win7, which has either IE9 or IE10. Without IE support, no one will browse your webpage.

Now you would ask us, why don't you use other modern browsers?

We would then ask you, why would you install a new browser that is
1. Buggy
2. Heavy
3. Takes up ram
4. Has so many features
when you have an awesome minimalistic browser that is preinstalled, and works in all Windows? No thanks.

So, if you put a message saying you will soon drop support of IE, it means that you won't target Korea. Just after the support drop, there won't be traffic to your web site.

So what is the point of this rant?
1. We love IE. Lol
2. IE is lightweight, minimalistic, and the fastest browser in the world.
3. All websites should NOT drop support for IE.
4. We don't care whether web devs will have a hard time. We just think websites are built with Wix and Wordpress, and they work in IE, meaning, IE support is the number one priority.
5. If you ever start a business in Korea, and has a website, make sure to hire an senior Korean web dev who has worked with IE for a long time.
6. Here is the tl;dr
Hate us. Period.

STUPID SHIT ASS EMAIL POLICIES NOT ALLOWING ME TO SEND CERTAIN FILE TYPES TO A SUPPORT MEMBER WHEN THERE ARE FUCKING PROBLEMS WITH THE PRODUCTION SITE. THE GUY THAT SET UP THOSE POLICIES CAN ROLL THEM UP AND STICK THEM IN HIS ASS.

There that's better...

Me doing monday morning Support because all of our fucking support members were not available.

Me: Can you navigate to the Installation path of our Software.

Customer: how?

Me: with the Windows File explorer

Customer: i dont have That

me: Explaining how to navigate to the install location (thinking: fuck my life)

With CSS4 on the horizon. Microsoft have announced they will fully support the standard by 2099.

When I left university I got a Graduate Developer role at a local start-up. For the first year there i did html and css, second year I was in the support team.

Not a problem because sometimes you have to eat some shit to get where you want to be. But third year I got moved into the Dev team properly.

A month in, the Support team, without someone with a devs brain and a "devs" knowledge of the product, started falling really far behind and struggling and the MD told me I'd be going back into Support for another 6-12 months. So I told him to fuck off, and if he did I'd just leave. They never did and I stayed. 👍

Around 27 hours at new customer location.

They had a server failure due to incompetence.

They had fired their own IT guy and called us 6 months later because the server stopped responding.

First diagnostic. 2 drives are dead in a raid 5 with one hot spare. Raid controller then proved to be broken once the disks was replaced.

Waiting for new raid controller and installing.

Backup non existing, no one changed dat tape during the 6 months without IT. The tape was just a transparent plastic band, no media left.

Raid config is stored in static ram on controller, no backup!

Several hours in tech support to find out how to rebuild raid config from existing disks.

Proves to be impossible to rebuild raid set due to some checksum failures.

More hours with support to enable some diagnostic read only mode to mirror low level content to external drive.

Then many more hours to copy parts of the tree until it gets an error, restart after that and go on.

In the end we got around 70% back.

During this time I manage to be in contact with the raid manufacturers all support centers, one in europe, one in the us and one in Taiwan, switching each time one if them closed for the night.

The customer later declined a steady support contract due to us being to expensive ;)

Some just don’t want to learn.

I switched to Comic Sans for any internal communication.
Those in delivery/support/sales/HR/emotional crap/professional buzzworders/etc no longer take me seriously and therefore I no longer waste my time with their BS.

If not an improvement in the more materialistic side of the career itself, certainly an improvement in the quality of life.

I have just thought of the perfect solution when support for fucking ancient IE versions creaps in the requirements (and asking the assholes to produce numbers to support the crazy does not help)

Just do browser detection and if IE < 9 Replace body with one of those winXP alert boxes that tell them there Computer is infected and that they can get a free scan (it's what they are used to anyway). Put a link to the installer of your favourite browser over the entire image.😎

Good news is 100℅ code reuse! Works on every outdated IE and every website that requires IE support.

When the client asks why you billed them for something that was supposedlly your fault and takes a defense when you turn around with the emails and documentation to support that the code is working like it should and was requested by them... Awkward silence... And they still come back with well could you knock off half the hours. Client==fired

Side note.......have been having issues with this clent for a year so it was their time coming.

Client sends me support email concerning the CMS.

There's not enough details to go on, esp. browser info, so I ask her to fill out a support ticket.

She does, but doesn't enter any browser info, AND mistypes her email address so I have to correct it to reply to the right email.

I send her to whatbrowseramiusing.co and ask her to send the info to our support email address.
She emails support directly with these words: "I am using Google bowser".

I reply: click "Send to my designer" on whatbrowseramiusing.co and I give her exact steps to fill out the three form fields

She replies: "There is no 'Send to my designer', I only get the option to buy the domain."

I'm like "Whut?!" Did you mistype the URL? Why don't you click the link in the email? (Paraphrase)

This time I get an official email from whatbrowseramiusing.co, telling me that the client is using Safari 5.0.5. Which is five years old.

At that point I replied and said we really can't support this older browser, and included a link to the Firefox download page.

Somewhat unpopular opinion time. I don’t 100% hate Facebook.

I do not support their data collection, but my biggest problem with FB is the users. My connections are inherently idiots because I’m in high school with people who are way too narcissistic and full of drama. I left FB because of the toxicity, and the data protection as a result was a bonus.

I support the original mission of Facebook, to connect people. I just wish it was still about that.

So, apparently when you're POSTing to PHP with Content-Type: application/json the $_POST variable will not get populated because PHP is not ready to support JSON as input. Because 1999.

Apple you drove of delusional suckers! When will your retarded fashion devices finally support WEBP?!

A gallery page with images, and thanks to WEBP, it's 408 kB. Because Google made WEBP and handed out a well documented CLI FOSS compression tool that even can convert the source PNGs to lossy WEBP with bloody transparency. Well done, Google!

Except that Apple's shitty management can't take it that Google actually made something nice, so no WEBP. Instead, JPEG-2000 that enjoys nearly no fucking tool support. The free tools that even can deal with that mostly don't support transparency, and the encoder sucks donkeys so that JPEG still fucks JPEG-2000 big time.

So it's JPEG with matching background for iOS. Fine, but since JPEG's blocky artifacts are much more visible, the compression can't be that high, and it's 769 kB. That's 88% more image data for Shittari than for non-retarded browsers and even Edge! EDGE!!

Oh and if the user changes light/dark system mode according to surrounding light conditions, guess what happens? Yep, since JPEG doesn't support transparency, now it's different JPEGs with dark background via the media query in the "picture" element, and it's another 754 kB download. Bloody 1523 kB instead of 408 kB, that's a factor of 3.7!

Fuck your ass Crapple, with an electric eel!

I got through the first stage for a summer internship at Amazon. They send me a link to a technical test with a 7 day deadline to complete.

The link brings me to a 404 page. Fuck.

I contact customer support, reach out to Amazon directly, don't get any response whatsoever. The week has passed and the link is still dead and I s received no word from them.

FML. And fuck Amazon for teasing me like this and for having such shitty technical support.

Rs 500 and 1000 notes are banned in India in order to curb black money.

Bankers will now get to know what is 1 day development and deployment along with support from the next day.

#ITprofessionals.😂😂

When will Linux shall triumph over the desktop market?

I hate to see games and software being developed only for Winblows and MacPrison.

Why don't some company make a normie-friendly distro and heavily support it, same as Google did with Android, but for desktops?

Live chat with Verizon support online

Wait in line for 30mins finally get an agent

But then she doesn't respond

I take a angry screen shot of the chat and send it to Verizon's Twitter

Get a quick response and the agent replies.

---
Then...

Me: I want renew/upgrade my services at the discount price
Agent: not possible. Contact regular support number to discuss

Me: what if I cancel and sign up again

Her: OK here's the direct number to our retention hotline

!rant
Storytime!

I'm on the phone with an elderly customer.

Customer: Yes, I just got my computer back and now it's not talking to my monitor.

Me: Okay, and the monitor cable is plugged in?

Customer: Yes.

Me: Okay, I think I remember that you had a graphics card. Do you have a horizontal blue port?

Customer: No.

Me: Okay. So let's look near the middle of your computer. Do you see a blue port?

Customer: I don't know. I know the blue monitor cable is plugged in, but I don't know what color it is.

Me: Alright, let's unplug the cable for a second.

Customer: Okay, done.

Me: Now let's look for those two blue ports...

Customer: I only see one.

Me: And it's near the middle of the computer?

Customer: Yes.

Me: Okay, let's plug the monitor in.

Customer: Okay, done.

Me: Now does the monitor come up with anything?

Customer: Let me get to where I can see it... No, there's nothing.

Me: Even if you wiggle the mouse a little?

Customer: What?

Me: Does the computer talk to the monitor if you move the mouse a little?

Customer: How do I do that?

Me: ...You take the mouse... and move it from side to side

Customer: Oh! I understand. Um, no. Nothing.

Me: Okay, well let's bring the computer in. I think I know what the problem is, I just need to put a piece of tape somewhere.

Customer: Oh, okay. Fine.

Merry Christmas to all the devranters, my thoughts are with all the admins on support today. May the phone never ring.

fucking hostgator!

go suck a cock you developers!

everything from their payment system to their support is crap.

a few days ago, i purchased a website from hostgator, with a year of hosting during black friday weekend. i had obtained a black friday coupon code that entitled me to roughly $160 off its usual price. that said, i filled out the registration form and clicked the 'checkout' button.

right after i clicked it, i saw i forgot to put in the coupon code, and pressed the back button on my browser. then i put in the code and proceeded with checkout.

guess what?

those MOTHERFUCKING GREEDY ASS BITCHES charged me TWICE, one with the coupon and one without.

i contacted customer support and told them what happened after waiting about double the time i was supposed to be connected to support.

of course, they asked for my fucking "security" pin over the customer support live chat (totally not ironic).

they sent a confirmation email, and cancelled the payment without the coupon.

then ONE FUCKING DAY LATER, I tried to connect to my website.

MY SITE WAS FUCKING SUSPENDED.

die in a hole.

i contacted customer support once more, and after explaining the story, I had to wait four to eight hours.

i'll see how it turns out tomorrow.

die in a hole hostgator🖕

When my wife was at technology support found a user with a small post-it on the monitor (not in the frame, on the screen). She asked and was told that the user was ordered not to click in a certain icon, so he hide the icon wih a post-it to avoid mistake.

At what point is it acceptable to return support requests with Read the ****ing Manual?

Yesterday I got to the point where all changes that customer support and backend asked for were set, and i could start rebuilding the old models from their very base with the changes and the new, disjoint data the company expansion brought.

So making the start of our main script and the first commit, only having that, had high importance... At least to me.

The stranges computer error I have seen.

When modems still was the way you communicated I worked with support.

We where the general distributor for TDC's PCCard modems.

One day we got a computer with modem with intermittent problems (worst kind).

After much trial and error we found that stroking the computer lightly in the top right corner made the modem work perfectly :)

Cause will be reviled later :p

Shit that annoys me: People use the store (insert google play/apple/other) rating with one star to ask questions instead of fucking filling the stupid contact form or send an email to tech support.

I'm fairly sure that even if I were to run Windows 10 on a machine with double ECC, it'd still BSOD because of poor memory management. Because why on Earth would Microsoft support such a basic, essential thing properly, hmm?!!

Oh and let's add HDMI to the existing list of ACPI and USB. How difficult can it possibly be to support those basic, most standardized fucking hardware protocols? Pretty fucking insanely hard apparently!!!

Fuck my manager. >_<

I'm a fresher at a medium-sized company. Our team is relatively new and we don't have a dedicated support team for the product the team developed (before I joined the company).

So when I was allocated to the team, I was put into support, citing it as a good learning experience (and it was). But it's been a few months. And the support work got boring and uninteresting, looking at logs which don't say anything, dumps which are completely normal and most of all, dealing with unresponsive OSEs, when they claim the issue is super critical and really tricky.

Anyway, there was this tool (among other things) that had to be developed as a support tool for our product and I ended up being paired with a guy who ended up being in charge of it. We started working on it slowly, designing and implementing a framework for the tool.

This goes without saying, I love development.

4 days later, my manager says "why are you developing it? Who's gonna look at support issues?"

Fucking hell. I was hired to be a developer and you got me just decide to up and shove me into support for the next 3-6 months while others are at least enhancing our shitty ass product? And I can't even quit for another year and a half because I signed a bond!

Oh, the depression.

A support request came in at 4:30 this afternoon, I logged onto the server somewhat pissed off that there was a support request at this time on a Friday.

I checked the logs and noticed 500 errors coming from our integration parter after a little log checking and with glee I declared "not my fucking problem!" I replied to the customer and ccd our partner. Have fun bitches, next time deploy your new version when we fucking agreed!

trying to use flexbox when you have to support IE. fuck IE. fuck it. fuck it in the ass with a rusty pipe.

My boss keeps trying new tech with important new projects instead of trying the fucking new things with anything other than important shit.

I support this let's try better options approach but cmon, be rational about it.

Motorola.

Nice bang for buck with their mid-range phones, but the OS basically doesn't get updated and the support is shit.

This happened when I got my first IT support job. Naturally as a 1st line support you get to do the fun and not at all tedious thing of resetting passwords.

So I take a ticket from one of our HR people where they say that 3 new employees can't access a certain system.

Without going into too much detail here I reset the passwords according to our procedures and be done with it.

But at the end of the day it turns out that one of those 3 new employees was the new CEO, and he was known to be not the most pleasant of people to work with.

So ofc there was a chain of emails with the words "How can someone not know who I am" in there somewhere.

Had a nice stressful weekend wondering if I'll still have a job after Monday and we had a whole new password reset procedure created because of that.

Me vs Facebook support

Me: I'm having trouble with xyz even though I followed your instructions. You have problems with the Arabic language*insert very detailed and professional explanation here with links*

FB Support: please follow the instructions here *insert link*

Me: I already followed those, that's why I'm asking for your help. Please provide detailed instructions.

FB Support: We can't help you, we don't provide detailed instructions, please follow instructions provided in said links.

Why the fuck are you called support then huh? I can read the damn documentation.. Hell I get paid for reading the motherfucking documentation!!

What the fuck is wrong with web designers these days?

Every fucking web page is white with black text. It's 2022, let's stop this paper bullshit and change everything to use colors that make sense on screens.

For fuck sakes, even monokai.pro is black on white. You know monokai, that dark colorful color scheme that most editors support. With a black background and white text.

I'm nursing the worst migraine in the world right now and all I want to do is smash people's faces into these shitty white screens.

It wouldn't be so bad if these fuckers would have a dark mode, but 80% of the documentation that I have to read doesn't support dark mode. Yeah I know about the browser plugins that do it for you, but I honestly don't trust any of them since most of them have been found to be spyware.

*Keyboard breaks*
*Calls Desktop Support*
Me: Hey, my keyboard is broken. I want to replace it.

*Support guy sends new keyboard*
*Calls support again*
Me: Hey, the shift key on the left side of the new keyboard is broken.

I don't know who came up with this keyboard design, but that person really wanted to see developers who write in camel case suffer while their muscle memory adapts.

Thank you for the stickers @dfox @trogus. The duck has been a life saver and the stickers look good with my trusty model M. Proud to support this site and the community! 👍❤️😘

Fucking Amazon rant again...

TLDR: Amazon specializes in “the last mile”. They are repeatedly allowing a 3rd party shipper (Purolator) destroy their main value proposition. Thoughts at the end.

Me on the phone with their support...

Me: so it says my package was attempted to be delivered today. I did not get a call or notification or anything and I have been working from home all day to wait for the package.

Support: -Sigh- yes, I can see it was Purolator we have been having trouble with them lately.

Me: ok, so are you able to see what happened?

Support: let me put you on hold.

.......

Support: So they said they will not call for a delivery, did they use your building buzzer?

Me: Nope, just stood outside the building and then left I guess.

Support: -sigh- Well you can pick it up at their depot. Let me get you the address.

Me: The one by the airport?

Support: Yes it looks like it is about an hour away from where you are. And they are only open during work hours.

Me: So, after working from home to get this package you advice is to take 3 hours off work and go there to pick it up?

Support: Well, we can refund it? If thats what you want.

Me: No, I would like the package I ordered please.

Support: There is nothing I can do sir.

Me: So before I hang up let me see if I have it straight. When I order a package from Amazon, do I have an option of who ships it?

Support: No, I’m sorry but that is decided on our end.

Me: And I have had this problem before with this shipping agent. So, your telling me that when I ship things to me with Amazon that I have no control of wether I even get the package? Your telling me it is literally a coin toss as to wether or not I ever get my package?

Support: yes sir, I’m sorry but that is all I can do.

Me: So you realize that, for example, if I went to my local grocery store and it was a coin toss that I could take my groceries home (even after I paid for them) then I will always go to another store....

Support: yes, I know. There is nothing I can do.

Me: So from now on I have to order items, wait for them to be shipped, check the shipper and then cancel the order of it is them?

Support: -sigh- you cannot cancel an order after it has shipped...

Me: wow. Sure is great being a prime and audible member. I get fast delivery of 50% of my packages and no delivery at all of the other 50%. Sorry for the sarcasm...

Support: I’m sorry I can’t help more.

Me: So just to clarify. I can expect NOT to get the package I ordered?

Support: sorry

Me: have a nice day.

————

Here are my thoughts as a student of business...

Amazon specializes in “the last mile” (in their delivery service anyway) and when they deliver the package they also deliver on that value proposition.

However, now it seems that one of their shipping providers is failing at getting packages that last mile, which is resulting and destroying the idea of their value proposition in a customers eyes. (Affecting more than me as the rep said)

Now, instead of believing that Amazon will get things to me, saving me that last mile trip to the store etc., I firmly believe that it is a toss up as to wether I will ever receive my package (based on carrier)

I know that if I was in Amazon’s position (a carrier hurting my overall value proposition with consistently unacceptable service) that I would come down on them with a force they have never seen or drop them entirely.

But of course, every company reaches a point where they have such market share and sway that they take their eye off the ball when it comes to their value proposition to customers.

Wordpress. The only backdoor with a plugin system and CMS included.

I have to clean ANOTHER. Hacked WordPress site. One wrong decision and you have to support it for the life time :'(

I'm the only one working on this anymore and every toolchain supporting the system (remember, we're using an ARM9 [initial strap CPU] AND an ARM11 (give or take an ARM7 slaved to the ARM9 that we don't have support for yet), all in tandem, and the only toolchain that remotely works is for ARM6 for some reason) hates the Linux kernel. Current goals: SD R/W support (currently RO), X, GNUTools, maybe a better fucking softkey driver (i'll have to find whoever made this one and fucking beat him), and a working joy2mouse/touch2mouse driver. Oh, and figure out if Swap would work either with the New 2DS/3DS' Bonus Drive (unused 64MB partition on NAND) without killing the NAND as the SD access is max. 1.2 MB/s read/write speed or so, which isn't fast enough for swap AND other things.

Currently working:
Busybox
Read-only SD support
Weston (term only, can't click)
Standard 3DS/Standard 2DS/New 3DS (Models before 2017, the non-foldables, rebranded standard 2DSes) features only, not yet New 3DS/New 2DS-enhanced

Currently failing final compile because toolchain:
Preliminary custom R/W SD support

Off to the funeral of a family member of mine today. He was one of us, a developer for a cool little startup in London. I'd much rather be wrestling with bugs and support tickets today 😔

I had a delivery deadline on the same day when an urgent support request came in. My boss was a stupid sucker who was afraid of taking responsibility, and that's a vice I absolutely hate with bosses.

We had quite a heated argument where he just wanted me to give priority to both things, which I declined because I had no idea how much time the support research would take me.

Finally, he decided that I should work on the support item immediately, but only for up to one hour. He was totally surprised when I accepted that without further argument. I told him that all I had wanted from him had been a priority decision, and that was one.

Felt like explaining to my boss what his fucking job was.

Oh boi.

Once she asked me "Why don't we just upgrade the HTML version?" as in "upgrade our system".

There were more such gems from her, but I think this one was the ultimate.

Background Info: We make emails and to support as much clients as possible you gotta go with the real oldschool html 4.1.😒

A free, open source, modular (plugin based) home automation control center.
Ultimate goal is to support the core / apis and other devs code the drivers for the 'IoT' devices.
Also integratable with all the speech assistants like Amazon Echo, Google Assistant, Cortana etc.
Not that money dependent but very time consuming project.

Im starting in a week tho!

If you're the alone maintaining them, you learn a lot.... But they increase responsibilities.

I started with 1 open source project 2.5 years back. Today I'm maintaining more than 20 OS projects. And believe me it's really difficult to support them, maintain them

After being live multiple years supporting only Safari, Firefox, and Chrome, one customer wanted IE support. After taking a close look at the usage numbers, and discussing with us front-end devs, our product guy shot it down. Pop the champagne!

Fucking lazy customer support that files bugs with "<some functionality> is not working" with no steps to reproduce or any other description of the issue, deserve to die in the same hell as it is figuring out the rest of the details.

I study and work as a tech support guy in a company and the head of Android development wanted to speak to me : want to help us with some changes in the app? Now I am a junior Android developer. Not even mad 🤔

Yeah. Kinda late to the WK 227 party.

Thing is: I've read a lot of rants and honestly, some of the rants were ... touchy.

Like that weird emotional thingy you don't like but that just kind of happens cause I'm human too.... And have that shitty emotional feature integrated, which feels most of the time like a heisenbug.

Me and my parents. Specifically mom. Are like ... Matter and antimatter.

You don't want them in a room. Bad things happen TM. My mom is responsible for ... Let's say severe psychological trauma starting with age 4 to age 17.

In 17 I moved out and lived on "my own" (truth: on heavy support, cause I wasn't what you'd called "psychologically stable" at that time).

I fucked up university and - as shared before - thanks to an math teacher who made my life an even more living hell and my parents, I'd started in IT mostly out of "resisting" certain assertations being made over my life.

The support I got from my family can be put together in one sentence:
"I survived, I tolerated - but will never forgive".

Thing is: Be it IT support or anything else. If your gut feeling tells you that family / coworkers / friends are not good for you.

Stay the fuck away from them till you've sorted yourself out.

I can tolerate my parents nowadays. Took > 10 years and a lot of hardships to "achieve" that.

It's not peachy. It's not loving. It's tolerance. (Yeah. That bit is muey importante to me).

The thing is: I cannot deny the fact that my parents tried to support me by money. That's what they still do _nowadays_ even though my income is like 60 % of the income my father and mother has combined... It's a bothersome detail.

There's a certain thing in this rant that I would like "to pass on": Emotional support matters.

When you let someone feel like an empty shell, you cannot fix it with money.

It will - severely - destroy the person.

TLDR: We all have rough edges, can be hard to deal with and be a pain in the arse, but all of us need emotional support sometimes. That's what matters the most. ;)

TL;DR: Why does that online shop NOT support paypal?

I'm a LITTLE pissed.

I wanted to buy some stuff online (since my gf birthday comes closer and I have no city, no car nearby to go shopping) - and this website doesn't support paypal. You know why? Because they had to high fees.

Why on earth don't they do it like any other online shop?! - the user can pay with paypal for a little more % or €.

I don't have an actual credit card but the thing you can get <18yo. Paypal works with it but I can't use any other payment option.

I once had to deal with GoDaddy customer support telling me their servers only support putty for SSH.
Well, fuck you! I use Linux and I SSH with a single command in terminal, no doubt putty is great but get your senses straight that putty is not the only way to SSH when you are being customer support for a tech company, don't just fucking recite a phrase list. Besides, they should understand Windows with putty is not the only way to SSH into servers, juicessh via Android, openssh via Linux, etc...

*btw, before you all rant about me buying from GoDaddy, I was lead dev for a startup few years back and they had already bought it from GoDaddy. Ofcourse they also provide free offers along with an order, which often includes email addresses, annoying support, gut-wrenching quality of service access...

Client: I need the push notification to have purple edges with blue background.

Me: I'm sorry. Apple does not have a support for such customization. What we can do is modify title, description and also add an overview image.

Client: No, you can make it purple edges with blue background. I saw it on dribble!

Me: *Logs out*.

Telling the registrar support that you want to transfer your domain, the respond with WHOIS information. This is going to be a long night.

Passionate programmer attends one of the toughest interviews ever and solves lot of algorithmic problems coding in different programming languages. Impresses the interview panel providing solutions with as much as efficiency as possible. Gets selected, completes induction and gets a nice Dev machine allocated.

Manager walks in and says we got to work with the production support team on fixing a UI bug.

This morning, I felt pretty good. I had a healthy breakfast and I took the longer U-bahn journey into work so as to enjoy the Autumn scenery. I get to my desk after greeting my colleagues with the customary "Guten Morgen" and I began to plan my work for the day. I see there is a new ticket assigned to me which relates to a HTML issue. The customer support team are able to use a HTML editor to made changes to a section of a user's dashboard and from time to time, I get asked to fix their mistakes. Usually, it is something small, but it makes me cringe every time I see the markup. "Tables...tables everywhere!!!", sighed the once happy dev.

Time for a coffee break and a sit-down with the support team

Let's set your personal development goals for the quarter
Remember, they have to be free, align entirely with what the company is already doing and require no support from management.

Why do they even bother pretending to care about development?

You know you spend too much time in the terminal when this happens...

I was in contact with technical support by web chat. To finish the chat, he asked me to click the EXIT button.

It was in caps so I typed in
EXIT thinking it was a REPL.

My coleague's story

- before leaving after long day at the office final look at support cases (after official support hours)
- sev1 ticket logged an hour ago, noone called us (although should have; after support hours)
- angry manager calls and demands to get in touch with the client immediately (we're already after support hours, FTS should pick the case, not us)
- we reach out. Customer has business-impacting case
- after initial info gathering: some cert got expired, they got a new one and placed it in the app's directory. The app still does not work
- the first question we ask: "are you sure you have placed it in the right directory?"
- "yes, we are sure. No problems there" - answers a voice with indian accent
- noone finds the root cause for hours.
- It's already 1am
- someone from client's specialists comes up with an idea: "are we sure the cert is in the right place? Let's try to move it to the same directory the old one was in the first place"
- .................................................
- production is working again
- "Why didn't anyone from support suggest this?!?!"
- .................................................
- 2am. Case solved, manager is informed everything's allright now.
- In the morning we get yelled at by the manager bcz we supposedly missed a sev1 ticket and were incompetent during the conf. call

This reminds me why I stay away from support. And why I started hating people. And why I do not work with indians (our ways are too different for me to stay sane and not to kill anyone).

Raised a support ticket with an api provider about unclear error messages. They were as confused as I was and as the thread continued I essentially ended up debugging thier application for them!

Just because I know how to program doesn't mean I know how to fix your goddamn computer. We have an IT support team. Call them!

Don't come to my desk asking about a computer problem, then stand there with a vacant stare when I say I can't help you. I've given you the support team's contact info several times already. I assure you, they specifically get paid to configure your emails, install printers, setup your VPN, etc. Now where the hell was I at...

Hey, we need a service to resize some images. Oh, it’ll also need a globally diverse cache, with cache purging capabilities, only cache certain images in the United States, support auto scaling, handle half a petabyte of data , but we don’t know when it’ll be needed, so just plan on all of it being needed at once. It has to support a robust security profile using only basic HTTP auth, be written in Java, hosted on-prem, and be fully protected from ddos attacks. It must be backwards compatible with the previous API we use, but that’s poorly documented, you’ll figure it out. Also, it must support being rolled out 20% of the way so we can test it, and forget about it, and leave two copies of our app in production.

You can re-use the code we already have for image thumbnails even though it’s written in Python, caches nothing and is hosted in the cloud. It should be easy. This guy can show you how it all works.

So a couple of days ago we noticed a strange behaviour with a playment plugin for an online shop of a client. We opened a ticket in the support center and got a response that basically said "Nobody ever reported this behaviour. Therefore this is not a bug."

I work as a customization and integration developer. Two months ago a customer opened a support ticket with an issue they encountered. I fixed it and released the new package. Today they opened a new ticket on the very same issue. Turns out they never even installed the fixed version.

You know as a FOSS developer with no company affiliation the "I am once again asking for your financial support" meme is truer every second

I'm sad and broke please help

When customer support calls with a complex issue and wants a guaranteed fix date for a defect you haven't even investigated because "they need to get an answer back to the customer TODAY."

Web development is the worst!
I still cannot understand why it is not possible for browsers to correctly support all official specs... Exceptions here and there, dirty fix for this one, add a little margin here, hide this...
The daily struggle never stops.
Don't even get me startet with PHP!
Next round is on me ;)

After months I finally received an email from the external partner's support team!

```
Please be informed that we consider your Incident "XXX: How to Y?" as closed with status: Closed.
```

Why thank you.

Best dev experience of 2017:

Being able to support my family with my work.

Knowing that all of us have health, vision, and dental insurance solely because of me.

Finally being able to give back to those who have helped me over the years.

My biggest dev regret was that I've followed other people's dream.
I lost precious time into trying being the "good kid" for my family and support them in their time of need.
Now I'm considered old for a starter and getting a dev job becomes harder with each passing day.

We pay 10's of 1000's of $/£ to these companies for support and either they don't get back to us or don't listen to the problem or come up with dumb suggestions. More often than not you get a valid answer on Redit or openstack before the supplier has even understood the problem.

When working tech support for a company with a buggy product. I swore never to put anyone in the position I once was.

Asked a 3rd party developer to add HTTPS support to an IoT device which interfaces with our webservice.
Spent almost 4 weeks trying to explain they don't need the server side certificate to do so.

Soon, Firefox will be the only viable browser. Google cracks down on adblockers with manifest v3, and all Chromium-based browsers are soon to follow, involuntarily so. Safari won't, but you can't make a Safari extension as easily.
Mozilla stated Firefox won't support manifest v3. This means adblockers will remain functional.

There is a fourth player though — Nyxt. They use WebKit, but they support Chromium-like extensions. Nyxt is built in Lisp and C. But Nyxt is an unorthodox browser to say the least.

Family support? What's that?

I have a complicated relationship with the rest of the fam, so I have been avoiding talking to them for a few years now, and it's not like they've been dying to contact me either. Except for mom, who would sometimes give useful insight. The rest, no support, work-wise or not.

Someone wanted me to make a full system from zero with good UI/UX, for 2 different user types (think marketplace style), admin area, and cool features that could only be done through phones because the tech is not available in web. All of this with good security due to the delicate information it would handle. Also of course subscription support as well.

By myself, within a year.

Am I the only one who hates dealing with IT support guys... they think you are like Jon snow and now nothing of IT

There seems to be a lot of people protesting and coming together in support of net neutrality.

The rant here, where the fuck were all of you during the election? That was the time to come together and do something, now your efforts are futile.

What's worse, I'll wager net neutrality gets overturned and next election the same batch of assholes get voted in.

What can you actually do to solve the problem? Peer to peer internet similar to tor but fast enough to support considerable traffic. Platform needs to be like tor with encrypted decentralized DNS.

Start an ISP. This would also help.

Get cracking, smart people.

Just committed a code review change with a heart emoji included, Turns out Crucible does not support this and it broke the code review, Spent the last half an hour trying to change my commit message to fix the review

FML

I'm reinventing the wheel by making yet another neural network library. It's not any good yet but I learn as I go along.

The only documentation that exists now is the admittedly quite comprehensive code comments. I'm it because Keras (using TensorFlow) requires a 3.5 compute ability rating for CUDA acceleration (which I don't have) and it doesn't support OpenCL. Eventually, I will make my implementation support both with varying levels of acceleration for different compute capabilities with the oldest supported being my hardware. If I ever get around to it.

I'd say wish me luck but determination would be infinitely more useful.

im too tired today for an entire rant...

just Fuck apple and their entire workforce with a 10ft pole

(except the actually useful people, like the janitors and other staf that dont work on their products/support, they do contribute to society)

Is it normal that IT support of a multinational bigass corporate drops the "we may need to change your PC because maybe your network card is defective" after explaining over and over that you have problems with HTTPS only when using the corporate network (whether onsite or via VPN) and not in external connections?

Yo @dfox @trogus, I know I’ve been a pain in the ass lately with my connectivity issues etc, 🤪 but on the auto renewal for devRant++, the transaction (to my knowledge) has successfully went through (can provide screen shot) but I haven’t received it. Not rant, just curious if it’s something in my end, I want to continually support this amazing community.

Glad to support this awesome community! Thanks @dfox & @trogus for the quality shipment!

I'll look like a DevRant salesman with this Tee and the stickers on my Macbook :D Goto sleep, wake up covered in bitches with all this swag :D

@jenochi this is for you

Due to a recent suggestion by the above-mentioned @jenochi, I though that this deserved to be a rant.

Dropping support for IE will once and for all ease web developers lives and it has got to start somewhere. Who's with us!?

Autodesk + Linux is such a goddamn clusterfuck.

Firstly, they only release RPM builds for Maya, and say that they officially support RHEL and CentOS only.
No support for Debian, Arch, etc. What. The. Fuck.

Fine. Okay. Corporate policy. I can live with that. I use alien to convert the RPMs to DEBs on my ZorinOS installation and then found a script which does the installation for me. Cool.

Installs with a few library fuckups. Okay, no problem. I added the missing library versions (ancient libpng and libtiff). I run it. It throws up with some error involving licensing.

Upon searching it seems that Maya 20-fucking-17 can't handle the "new" consistent device naming system (the one which renames eth0 to enp1s0 or whatever). WHAT THE FUCK. Okay. Found a way to disable that. No effect. It's doing the equivalent of a boot loop with the same error.

Wow. This is the leading player in 3D content creation software :/

(As an aside, I did try to install Fedora 28 but it keeps failing with a TPM error. Yay for Linux distro quirks).

How the fuck does TypeScript still not have service worker support? Seriously, it's just a typings file. People have written that typings file. They would just have to include it in the lib collection shipped with the compiler. Yeah, it would have DOM calls intermixed with the SW api, but frankly, having the typings for a set of calls you can't use is infinitely better than missing them for a set of calls you can.
The relevant issue is 5 years old btw.

Someone stole my CC number and paid a bunch of spam ads on FB with it tonight. When I woke up and blocked it, there's been already 400€ worth of transactions done with it :(

But the real rant is that it took 3 fucking hours before I managed to get in contact with someone at FB who could actually help me. Fuck those AI chat bots & "Tenk yu kom agan" support guys!

My biggest problem with Visual Studio Code is that every fucking piece of shit dev thinks it's their duty to introduce it to me. STOP. Just stop this shit, alright? Wanna use vscode? Fine, just don't tell me it's the best tool and I MUST use it instead of the tools I'm used to. I'm tired of this bullshit.
Every new project, every new team. Starting from js/java/.net monke and ending with PMs, I must hear this bullshit about god blessed IDE that I must use, because "why you need intellij/webstorm/rider? just install vscode and some plugins. we all use it in our project and it's ok".
FUCK YOU! Refactoring is not just renaming variables and extracting blocks of code into functions. If you want terminal integrated into your text editor with highlighting and LSP support, so be it. I want an IDE with rich refactoring tools, code analysis and good completion, database viewing/modeling support, good build tools support, good UI for git and git-diff, good test and code coverage support. I don't want your semi-IDE, bloated with hundreds of bugged third-party plugins, which I must spend a week on to configure and merry with each other before using.
JUST STOP this crap and let people use the tools they are proficient/comfortable/productive with.

Linux tip: if you're setting up a new computer w/ a fresh install of Linux or you got some new device you'd like to make Linux friends with, don't start by searching for drivers. Start with upgrading your kernel to the newest Mainline version you can. It's very likely it will bring your devices' support with it.

Damn I didn't think I'll like my P1 gen4 THIS much. Even better with a flavour of LMint!

I am in love.
I am in love with all the guys and girls working at Microchip support.
I am the kind of user that does not really understand what he's doing/what he wants to do, so I am constantly stuck in stupid configuration errors or looking for impossible solutions, yes I am THAT kind of a user...

Here is a PWM working, a support guy spent some minutes telling me that I have to connect to the right pin.
Ok, he had to tell me twice.😳
Thank you, it may have taken me days to find out this.

They does not know, but there is a HUGE amount of decreasing dumb question incoming 😈
Please be kind with me, and don't get mad when things will get serious, I will probably bring hell in your office, I am very sorry for that...

Still, thank you for helping the dumbest learner-by-mistake that doesn't know how to recognize a mistake.

I can't write this in the ticket system, I hope someone of you use devRant! (atsame54 office, I am talking with you!)

You are my stack overflow, and the project I will develop with your help is quite the only thing left before my graduate.

I will owe you so much beers, love you guys!!!

To play with the "Windows support" calling about viruses from my computer is propably the funniest thing I do on a regulary basis.

Most unusual place I've coded would probably at a bar while utterly wasted. I fixed a production outage and even got on the phone with tier 1 support when they reported the issue.

Honestly, stripe support is the best I've ever dealt with and I wish others would be exactly the same.

No level 0 support agents that don't know what the fuck they are talking about nor know their product to begin with, but instead every single person you chat with knows the API and even implementation details, just such a pleasant experience.

my job went from being a programmer ==> technical support girl for the whole company D:

its kinda annoying because its mostly about amazon ec2 instances and i have to chat with the support team from amazon when something goes wrong while following the steps (that the others could have followed instead of going to directly to me to make me do it)
now i have to try and fix all the problems occuring in the servers :((

Me: "Can you get the user to send us a recent crash dump?"
(Support person forwards my email)
User: "The most recent ones are from November"
Support person: "It seems they haven't had any this month"
Me: (?????!!) "Which November?"

The eventual crash dump was datestamped with today's date.

The client in my previous two rants officially hired me as their Head of Tech Support.

I moved into the tech support office today, with a super comfy ergonomic chair and a huge table.

If only there's someone else here......

!rant
protip == true

TL_DR = "exec mail ceo jeff@amazon.com"

The laziness of devs, including myself, goes hand-in with the crazy deliveries (groceries, etc) that Amazon delivers without having to leave home.

But...Amazon isn't prefect, occasionally I have issues and usually support is great. But when support isn't what you expect and you're more frustrated than before, send an email response and include jeff@amazon.com

And no, I don't work there... I'm just happy my issue was resolved and I got a nice credit added to my account. (Mileage may vary)

Anyone else ever had to install Jekyll on Windows?

Man, what a displeasure the last four hours were. SSL errors everywhere because Ruby versions have differing SSL certificates for downloading gems or something, having to install the devkit three times, messing with Linux Subsystem and finding out the Ubuntu repos do not have a new enough Ruby version to support what you're doing.

All this to have some fun with GH pages. It's physically exhausting.

!rant

One of the downsides of my job is that I do User Support at three levels...

Sometimes they can with a valid support request, and sometimes it can be a easy one, sometimes isn't.

But there are times when they came with an idiotic situation that (most of times) it can be avoided if they can read the fucking message that the application in question show to them.

In those times, I already knew the problem they have by the time they already finished to describe it... In the meanwhile my thoughts go down into a rabbit hole and forgot the whole point of the call 😂

Oh... Well, at least I can fake that I was passing inside a tunnel 😂

A client's site got malware infected, so we decided to remove everything and replace the site with a fresh WordPress installation (very basic site with 4 pages of content).

Contacted iPage live support asking them to check and unsuspend the account (with no files on it), but they kept on insisting that I buy their "firewall" and "SiteLock" services, with zero reply related to suspension. I've had live chat with many other hosting companies, never had such a lousy fucked up conversation. Without providing technical support, they keep marketing their useless expensive services. Fuck you iPage, you just lost a customer.

actually, I'm reposting to this week's rant (Family support you got becoming a dev?) because I remembered some stuff. and also because reading other people's rants reminded me of stuff. The fam and I have changed dynamics, but there is a ten-ish year span that we kinda got along, and I constantly forget about it. (because what good does nostalgia do?)

So, about the fam support.
Parents were both devs. Engineers, to be specific. So yeah, I was around the material all the time. but I was not specifically interested and they didn't push it. (They were busy with other dramas in fam and society) I was more of a bookworm. an imaginative kid, who liked to spend time either reading a fantasy book, swim, play basketball or hang out with her friends. The whole programming thing came way more natural to me than one could imagine. Me getting into uni for it was pure luck because I didn't have the grades for the other thing I wanted. (which, thank fuck, I'm doing way better now) So yeah, the support was not really required. Except for food-clothing-shelter combo.

I did want to become an astrophysicist as a child tho, which they didn't really support. Bummer.

We make a small server product with a web based admin system, as we were going to have limited customers who will use this (usually just the engineers) and this was not on the www. We dropped all support for all browsers other then chrome/firefox. No more IE/safari bugs for us XD

I hate waiting for updates.

Like the time from when it goes public (whether press release or the update itself) to the time I get it? Yeah I hate that.

Roku released the new update, which includes support for Spotify. As a heavy Spotify user, this made me so happy. I got tired of having to plug my laptop into the HDMI port and controlling it with my phone.

But it's coming up on close to a month since it was released that the update would support Spotify and I've got nothing.

I'm too impatient sometimes.

Hey, listen up! I can’t believe you still haven’t added .t3d support! What’s taking you so long? It’s like you’re living in the Stone Age! Get with the times already! You really need to wake up and smell the coffee. Add .t3d support NOW, or else your software will remain utterly useless!

Internal system sent me an email with a dead link, saying a certificate is due to expire. Couldn't find the tool, opened IM with help support and was greeted with a passive aggressive note:

"Did you know that the support staff you speak too will use the same website available to you to resolve the issue, have you tried searching here ..."

... well thank you chat bot, did you know I wouldn't be here if said website actually fucking worked?

When a client asks us to support IE 6 can we start noting that there are some fucking useless clients out there and that Microsoft is inflicted with more of them than most? The continued existence of IE 6 isn't really down to Microsoft---it's down to their useless fucking customers.

So, let's beat those people with a stick until they upgrade to Edge.

At that point everyone can return to fighting about FF, Chrome and Edge---apart from me as all browsers seem to support cat JPGs.

Working on a Xamarin (.Net) project in the morning, in the evening I work on React Native project. And a little time at night with Java side project, also sometimes I do some support to a native Android App.

God, this is like a brain gym !

Time spent getting to grips with your OS is usually time spent well. While you're not operations, it really helps being able to solve general problems yourself without calling support.

Oh, and: Set up a good bashrc, and put it on the servers you're working with.

The technical incompentency of the people I try to help with their tech problems, is utterly astounding. Especially family members. For the love of God, if somebody is offering you tech support, put in at least some minimal degree of effort!

Docker broke, swarm was a bloddy house of cards, from the first days of swarm, consul was somewhat bent around that crap
No docs, no one has a clue, no support and got somewhat backstabbed

Well... Maybe i should do something with wood or orchids ...

Back in the old days, ie. before facebook, I used to save all my funny email attachments to a folder. I got talking to one of the support guys. Seemed a nice fella. So, I network shared my folder and told him to how to connect. I did suggest that he probably shouldn't share it with everyone else in support as some of the material was a tad risqué.

I realised he hadn't taken notice of this advice when I walked in the office and all the support PC CD drives were randomly opening and closing and the PCs playing farting noises. (Anyone remember that?)

I had to go round all the PCs and kill the process.

I then returned to my own machine and disconnected the shared drive.

Last week i couldn't use a website to download a product because it failed on every browser and even with addons deactivated. The error said "please input the version" and version is a checkbox.

Wrote to support.

Me: "Download does not work! It gives error xyz. How can i get the product?"
Support : "Oh, you can easily get it from our download page."

Do you even read your mails?!?

Three days ago my focus was shifted from a development role to a support role. I was shifted to replace another support guy who had used fraud to get the position. I have no experience with this role but there was decent KT and I'm catching on fine. During onboarding and KT I'm serving as the first contact for new tickets and whatnot...

Today I got a ticket with an error on our production instance that no one had ever seen before. It prevented the guy from using our service entirely. I tried to reproduce it and... I couldn't use the service either. No one could. Everything was down. I could see the sweat building on my manager's forehead.

Thankfully another member on my team has done a bit of support before, so we collaborated with each other and other teams throughout the day to figure out what's wrong and how to fix it. I'm listening to them chat remotely as we speak - so far I've been working on it 9 hours straight.

This service is used by everyone - it's a business critical service with due dates on actions and escalations to managers... Imagine if the support ticketing service for your company crashed. That means a lot of people are asking what's wrong, requiring extensions, etc. I've been answering to managers and seniors in the business throughout the day.

The best part? We figured out why the server went down, and the reason is fantastic: someone updated the server's code without telling anyone, and all they had done was remove critical parsing code. Just took it right out, pushed, redeployed. We don't know who did it or who even has access to do that. I guess I have some detective work cut out for me after we've fixed everything that was broken by that.

I miss coding already.

Hello, devs! I'm an intern at a mobile games company. I used to work with the game development there, but today I started my work in the support/tools team. Am so glad I can use Linux and ruby there *-*

Visual Studio Code !!
It has tons of features, form keybinding, to language support

I just love the inbuilt terminal support

And with git integration and some plugins, there's absolutely no need for separate git client

When the support team flirts with you so maybe you will forget about the issue (that your website has 30 minutes downtimes everyday). 🤭

Backend : *breaks feature in prod by changing api*

Me: Feature is broken in prod. Please fix. I was told that the API will not deprecate the old use case.

Backend: ... Fixing it in the backend will take time. Add support for it in the frontend.

Me: I'm not done with the new feature just yet. And it will take some time to have it reviewed and fully tested. Please fix the API.

Backend: .... Well, make a new PR and add support for it first. The new feature can come later.

Me. (-_-) Okay

Sometimes it feels like I'm a code janitor rather than a frontend intern

Holy shit! Samsung is literally on fire these days... Firstly, they release the Linux on Dex beta with Ubuntu support and now they announced the new UI for their next phones which is fucking amazing in my opinion.

the worst documentation I've dealt with was (sadly) some I wrote myself.

We had a project - build with no maintenance agreement attached. so I half-assed the docs and tests... a year after launch we sign a support agreement and I'm struggling to figure out how the damn thing works!

Why tf does IE6 not support js classes?! What in the actual fuck is up with that so called browser? We need to sink that motherfucker to the bottom of the gulf.

Tbh it would be:

* Figma app for desktop in Linux, with grids, and offline support.

* Turris Omnia routers - These mini servers are the bane of my existence and I want 2 of those with M.2 SSDs installed.

* My will to live. Yes.

So i work in support (do dev stuff in my own time). Spent 3 months seconded to another team supporting in project clients.

First issue i had in that team was a client with serious data issues which took about 30 hours +/- to diagnose and write some scripts to resolve.

After they went live and got handed over to support they had the same issue again but instead of support picking it up they sat on it till i came back on Monday.

Ive spent about another 10 hours or so picking through audit logs. I get all the shit no one else can either be bothered or capable of doing and to top it off i didnt get the promotion i was going for because i hadnt closed enough tickets, because they keep giving me all the shit to fix for everybody else

I spent hours trying to support \n, \r and \r\n in my algorithms to convert between utf16 line/col and utf8 absolute indices to comply with the LSP, before realizing that

- Orchid itself doesn't support \r
- There is no established user base

so I'm in the best position to reject all files that contain \r and offer to convert them instead.

Story Time: About Priorities and Sales

So at this point I'm working tech support for a company that makes some super cool networking equipment, think big data / data centers and such.

This company had grown at a good pace but the the support team had not (thus is the way for all tech support evetually). So I get a call from a frantic sales guy:

Sales: "OMG, where are with this ticket?!?!? It's a P2 ticket!!!"

Me: "Well the ticket came in 30 minutes ago, I emailed them some questions, but just so you know I have 8 P2 tickets, and 4 P1 tickets.... so it will be a while."

Sales: "OMG! Make my customer's ticket a P1!!"

Me: "Sure."

-call ends-

-30 minutes passes-

-sales calls again-

Sales: "OMG, where are with this ticket?!?!? It's a P1 ticket!!!"

Me: "Well I haven't gotten to them yet... just so you know I have 7 P2 tickets, and 5 P1 tickets.... "

Sales "ARGH!"

ʅ（´◔౪◔）ʃ

Unpopular opinion: I actually enjoy writing HTML/CSS, the only frustration I have with the latter is lacking browser support

Which version of Python are people working with these days? Is there enough support for Python 3.x to use that or is it better to stick with Python 2.7.x for the time being?

The most difficult part about learning/working with new technology is the lack of online support and a really small community! So every time you're stuck with an error you got to open each and every configuration file to see which little value was throwing that page long error!!!!

The same happened with me while working with the new RedHat CEPH Storage while I was configuring my nodes using ceph-ansible. A new error pops up and it was like reaching milestones when I found the error halting up the execution of the playbook!

Spent 2 hours today doing L1 support work!!! God i hate working with lazy people!!!

2 hours wasted checking for an application bug on all deployed client pcs when the only issue is the printer has no fucking paper!!!

L1 and L2 support exists for these kind of issues!! Do your god damn jobs!!!

My monday started with boss calling me at 0730 asking if I could do a support-mission at the offices of the local landfill - this because 2 of the support people had called in sick and we where short on manpower. RIGHT! I said, with a sense of dread and disbelief. ended up spending much of the day there. fixing everything from default reader of pdf to calibration of mouse sensitivity.

It's not like I need to code or anything, since I am working on two different projects and in competition of a third. Finally came back to the office after been at the landfill until lunch and got another support mission; this time internal mission. namely write out from our companys database and import the data to an absolute atrocity called PowerBI so our accountant get the numbers......... FINE!!! I'll do that too, but dont come to me and cry when the project delivery date gets postponed into eternity!!!

Tuesdays I'm allocated to the support department to deal with client bugs and feature requests for craptastic wordpress sites..

And that's how I discovered devrant.

Dear Docker Support,

You suck.

--
regards,
User with unanswered ticket for a month (and not the first time)

The more I surrond stuff in try{...} statements, and handle with geeky error messages that should actually never happen (e.g. "TransactionId 73545 not find for UserId 10. Look for Interaction 212345 at the logs."), the more I think our Customer Support area will someday need a Customer Support Support area.

"So, my company made a Mother's Day video, with photos from mothers around the company, with their children and stuff. A while ago they sent an email asking for replies with photos from those who wanted to participate, blah blah.

Then the video came out, and some people were missing. They complained.
HR then complained to IT Support that 'some emails didn't arrive'.
Support then replied to the ticket with screenshots of the person's own email inbox, with all the so-called missing emails.
HR then called back, apologizing for having screwed up with their own email inbox."

And this is another story of injustice with the poor IT department.
Or another story about people who can't properly manage their inboxes.
Or both. Your choice.

I just received it from a friend (I guess I should bring him into DevRant).

My conversation with Avalara support (API for taxing):
Me: Hey I'm implementing your API for a client. The requests are going through, I get a valid response back but all goods are taxed with $0. Can you please give me a hint what I might be missing?
Sup: You're using Salesforce Commerce Cloud, requests might be blocked through their firewall
Me: I don't think so, here are some sample requests and responses I just created. The object returned matches the one in your API Doc.
Sup: This isn't a system controlled by us, no support.
Me: So how in the world can it be you don't control your own endpoint?

Seriously, if you don't want to help, next time just say fuck you...

Pretty much when i stopped listening to the same old "my printer is jammed" requests in helpdesk and saw a friend dev earn twice as much as i dis at that time without dealing with (that many) idiotic situations.

A few years later - i'm a happy little coder. And i have my own minions to deal with support. Seniority rules :D

Client: "According to the Postgresql Version Support Policy, 9.3 will be expired by September 2018. That's only a few months away."

Me in thought: "Expired? Like a rotten egg? With an expiration date? OK, chill. His English isn't that good. Maybe he meant that support expires since its EOL."

Client: "We need to upgrade so that we can continue using the database."

Me in thought: "Yeah, he really meant "expired" in database too."

So was freelancing for a guy and I know him pretty well or so I thought. Turns out he is a corrupt prick who leaked one of his support staffs phone number to all the customers because she wasn't online for two days. What the fuck is wrong with some people.

That feeling after you argued with the support of some service and they finally admit their api is broken!

Collaborating on a project with another person, is like sex. If you don't pull on time, you've to support the code for the rest of your life! :P

Am I the only one that support Brexit here?
Do you dissaggre with me? And why?

Used to work tech support at a school.
The sheer amount of people that would come from buildings away to ask for help with the mouse or keyboard not working was weird. The annoying part, most have probably guessed, was that it was always just unplugged. Teacher's did this too.

If I said I'd be available 3 specific days per week in a specific interval of time, don't flood my phone with messages in the other 4 days.

I don't care how messy and unorganized your processes are. You're paying a pittance so you're only getting 3 days per week support.

Not a true dev rant but still thought I'd share:
Systems team installed new software product I've been asked to setup and test. Within 15 minutes of getting into the software I've already had to open two support tickets with the vendor. Fast forward two hours and I'm putting in a third support ticket. SMH.

The old method of how to deal with semi close friends needing support still works:
1) Redirect their call to voice mail.
2) If the mention computer problems, ignore them for now.
3) Call back in at least 4 hours. By then, they've probably solved it using Google.

(Why "semi close friends"? Because if they're close, I take their calls and if they're not close, I'm not their free support service. And if they're close and want a lot of free labour, they'll soon find themselves distant.)

My work's website being unsupported with Django security patches. I bring this up with management and say we should upgrade ASAP. Apparently that wasn't possible because the sysadmins refused to upgrade their old version of RedHat so we can't use anything that doesn't support Python 2.6.... To this day it still runs on Django 1.6.

In a call from customer support to SRE:
"...is it possible to reboot the whole server with the exception of an instance?"

Another rant got me thinking about this.

There must be plenty of us on here who have worked as part of or with a customer support department at some point in our careers.

What is the stupidest idea you've ever heard with regards to support?

To start things off my last place had problems with support, over worked, under staffed and expected to support 12+ versions of the same software, some clients were running installations over 15 years old without ever having applied an upgrade.

The management decided that they would get rid of the conventional triage system for tickets, you know the sort priority 1 would be system down etc.

Instead we had to log tickets at whatever priority the client said it was. Customer report written by the client has a spelling mistake? Yep that's a P1.

Client wants to change the colour of their menu? Yep P1

As you can imagine that went down like a shit sandwich

Mozilla has announced plans to remove support for the FTP protocol from Firefox. Users won't be able to download files via the FTP protocol and view the content of FTP folders inside the Firefox browser.

According to the report of ZDNet: Michal Novotny, a software engineer at the Mozilla Corporation said "We're doing this for security reasons, FTP is an insecure protocol and there are no reasons to prefer it over HTTPS for downloading resources. Also, a part of the FTP code is very old, unsafe and hard to maintain and we found a lot of security bugs in it in the past." Novotny says Mozilla plans to disable support for the FTP protocol with the release of Firefox 77, scheduled for release in June this year.

Users will still be able to view and download files via FTP, but they'll have to re-enable FTP support via a preference inside the about:config page.

Feeling !@~!#@!@# when you come to know that you are not invited to meeting where architectural design is being discussed....and you will be the implementor for the sh*t stuff....

Its more p*ss*ng when you know the architect you work with doesn't know anything...and you need to impl and support it :(

There are no meetings at the company I work for. GASP!!!
Well...we have one, now and again, but it is just an opportunity for the boss to update the support team with changes to the product and we (i.e. the software engineers) come for the free pizza. GASP!!! I would prefer that we have technical meetings, but it falls on deaf ears.

"hey, can you help me doing this on the phone?"
"hey, do you know what,'s wrong with my computer "
And so on...
I am no tech support.
First world problems, I know 😑

I genuinely have respect for people and their professions.

But . . . why the fuck are IT Support generally hard to deal with.

I don't fucking have access to a Service and I damn need access. Support immediately without checking says: no you do have access go to xyz find the service click on it bla bla bla.

Bitch, you think I didn't try all that and just felt like having a conversation with you?

wtf

Getting your web app working on mobile Safari and iOS like the other browsers is the worst nightmare, like in the old days with IE. It has a lot of stupid restrictions and lacks support for browser standards.

Kudos to Fedora for the 32 workstation release. It works as advertised on Lenovo laptops (even the new ones) OOTB, no issues.

Caveats: It's Wayland with Nvidia graphics disabled and has no fingerprint support, but that goes with the territory. Still an arch adherent personally, but it makes the office engineer laptop story significantly easier.

Guysss!!
I have created a chrome extension to copy all tab links
And other window tab links as well. But when I was about to upload to chrome. It said, we don't give support to windows /mac / Linux . So the extension will be given support only for chrome os users.
I uploaded it.
So chrome users. Please take a look at it.
Extension name: JUST COPY.

please share the extension link with me!

Thanks in advance.

So today we had a meeting with the owners of a product we're supposed to deliver a frontend for.

They started by stating their requirements, "we need this to be animated, we need this to be an image, we need a button here...."

Then my colleague asked the one question you should never ask to a person using need that frequently, "what browsers do you intend to support"

"We need to support IE6"

.... FML

NOT DEV RELATED - JUST SPREADING AWARENESS...

For most of us, a PJ Day sounds like a luxury, but for those with lupus, it’s too often a necessity due to their disease. PJ DAY is a way to honor and support the many people with lupus while also raising funds. #knowlupus

Last time I accept the job to modify an outdated WordPress with expired- support-premium-theme and no proper sources and/or build system... 😠

When the business team promotes the robot: “programmed in Arm Assembly with support for all UTF-8 Character Sets”
(Seen in the info of my high school’s robotics team)

Well, after the snafu with the Ruby dev job, I've instead landed an SQL Dev role. Notice handed in, and in four weeks I will no longer work in support. The fact it's closer to home and pays more is a bonus.

Have you ever tried to get something working in node.js... and the version and uninstall and reinstall... hours and hours of dicking around with this god damn raspberry pi zero only to find that node jack shit does not support the "older" ARM 6 processor on the newest raspberry pi zero Wi-Fi units. And omg the amateurs out there with the copy-paste half-assed "help" clogging out the real info. God damn hobby ware.

It is with great pleasure that I announce I have just been appointed the CEO of Garalina.

With all those amazing people we have on board, we as a company will carry on delivering what we do best — the entertainment meets therapy. With your support, we can evolve and extend our reach way beyond the select few families we had a pleasure to work with.

Stay tuned!

RavenDB was by far the worst document storage "solution" I have ever had the displeasure of working with.
- Loading data crashed the service.
- Queries crashed the service.
- Monitoring applications crashed the service.
- It didn't support clustering or HA of any kind.
- Sometimes it just worked for no good reason.
- Often it broke for completely random reasons.

Installed Ubunut 20 on my laptop (Thinkpad). It cannot open the App Store (with A letter on it). Imagine building a system, marking it as stable (long-term-support) and shipping it in such state that it is unable to launch the default (pre-installed!) app-store. This is Linux for you.

Updated the system; still cannot start the freaking appstore.

Interned at a company where i was developing desktop applications and also taking care of user support (general user support, nothing to do with the software i was developing).

Do you know how frustrating it is to get off your desk and leave an unfinished line of code just to go and find out that the 'my computer froze' issue was simply an improperly plugged in mouse. 😠😠

Fart on you user