Dev: this task is done, can I put it in review and do something else?

Me: sure, of course.

Dev: cool, just be aware I'll make some changes to it later.

Me: ... wait, then it's not done.

Dev: no it is, I just need to re-read it and make some changes.

Me: yeah, so it will be done when those changes are made.

Dev: but I don't know what those changes are.

Me: ... I get that ... but ... ok I'm extremely confused. Why do you think it's done.

Dev: because I've written everything I need to and I'm happy with it.

Me: ok so why do you want to make changes.

Dev: I don't.

Me: ... ... ... ... you ... you are really not being clear. If you don't want to make changes, and you are happy with it, why are you planning on making changes later ... after marking the task as done.

Dev: well if I re-read it and see something I don't like, I would like to change it.

Me: ok, so re-read it as many times as you like and make as many changes as you like. But don't mark it as done until it is done.

Dev: but it is done.

Me: no it's not.

Dev: it is, look.

Me: ... yeah looks ok at a quick glance.

Dev: ok so I can mark it as done?

Me: are you going to make more changes?

Dev: yes.

Me: then no.

Dev: why?

Me: BECAUSE ITS NOT DONE.

Dev: ok maybe I'm not explaining it clearly.

Me: ... we can both agree on that. Ok so to summarise, we don't mark something as done until we have stopped touching it. We don't half finish something and say it's done and comeback to it later. We mark it as done when we are happy with i.....

Dev: but I am happ.....

Me: *raises hand* I repeat, if it's done, we lock it away and stop touching it. If someone reads it and complains, we can come back to it with a new ticket. But it's not done until we think we are ready to send it on.

Dev: I am ready to send it, I just may want to change it.

Me: ... ... ... ... ... due to a new policy implemented just now, we are only allowed to send 1 email to a person each week. So unfortunately we can only send on 1 copy. So when you have that 1 copy, let me know.

Dev: ok, let me re-read it a few more times then.

Me: there you go.

After listening to two of our senior devs play ping pong with a new member of our team for TWO DAYS!
DevA: "Try this.."
Junior: "Didn't work"
DevB: "Try that .."
Junior: "Still not working"

I ask..
Me:"What is the problem?"
Few ums...uhs..awkward seconds of silence

Junior: "App is really slow. Takes several seconds to launch and searching either crashes or takes a really long time."
DevA: "We've isolated the issue with Entity Framework. That application was written back when we used VS2010. Since that application isn't used very often, no one has had to update it since."
DevB: "Weird part is the app takes up over 3 gigs of ram. Its obviously a caching issue. We might have to open up a ticket with Microsoft."
Me: "Or remove EF and use ADO."
DevB: "That would be way too much work. The app is supposed to be fully deprecated and replaced this year."
Me: "Three of you for the past two days seems like a lot of work. If EF is the problem, you remove EF."
DevA: "The solution is way too complicated for that. There are 5 projects and 3 of those have circular dependencies. Its a mess."
DevB: "No fracking kidding...if it were written correctly the first time. There aren't even any fracking tests."
Me:"Pretty sure there are only two tables involved, maybe 3 stored procedures. A simple CRUD app like this should be fairly straight forward."
DevB: "Can't re-write the application, company won't allow it. A redesign of this magnitute could take months. If we can't fix the LINQ query, we'll going to have the DBAs change the structures to make the application faster. I don't see any other way."

Holy frack...he didn't just say that.

Over my lunch hour, I strip down the WPF application to the basics (too much to write about, but the included projects only had one or two files), and created an integration test for refactoring the data access to use ADO. After all the tests and EF removed, the app starts up instantly and searches are also instant. Didn't click through all the UI, but the basics worked.

Sat with Junior, pointed out my changes (the 'why' behind the 'what') ...and he how he could write unit tests around the ViewModel behavior in the UI (and making any changes to the data access as needed).

Today's standup:
Junior: "Employee app is fixed. Had some help removing Entity Framework and how it starts up fast and and searches are instant. Going to write unit tests today to verify the UI behaivor. I'll be able to deploy the application tomorrow."
DevA: "What?! No way! You did all that yesterday?"
Me: "I removed the Entity Framework over my lunch hour. Like I said, its basic CRUD and mostly in stored procedures. All the data points are covered by integration tests, but didn't have time for the unit tests. It's likely I broke some UI behavior, but the unit tests should catch those."
DevB: "I was going to do that today. I knew taking out Entity Framework wouldn't be a big deal."

Holy fracking frack. You fracking lying SOB. Deeeep breath...ahhh...thanks devRant. Flame thrower event diverted.

Last day on the contract from hell. I'd written a project with one other person in our spare time that performed a critical business function. The following conversation was had between myself, the job thief who was handed my job and their manager, with the 10 other IBM GS "dev domain experts" assigned to that team sitting silently on zoom:

Moi: hey all, what seems to be the problem?
JT: how to update the java for requirement?
Moi: I would assume a text editor, have you tried intellij
JTM: she's talking about ticket BS-101, the data is wrong
Moi: ah, well, you might want to fix that
JT: how to fix?
Moi: update the database and update the logic that depends on it
JTM: what changes are those?
Moi: the ones described in the ticket, I would assume, I'm no longer on that project
JTM: didn't you write this application?
Moi: yes.
JTM: ok, so do you know how to fix the issue?
Moi: definitely
JTM: ok... ... Can you tell us how to fix it?
Moi: yes.
*The sound of silence*
JTM: *will* you tell us?
Moi: I would, but I'm already off the clock, and as of an hour ago I no longer have a contract. And even if I did, I don't have a contract or authorization to work on that system. I'm not actually being paid for this call.
JTM: ... What are we going to do about this?
Moi: I have no idea
JTM: ok, so we can look at getting a 1 month contract to support this
Moi: I'm sure our firm has someone who can definitely help you out
JTM: *heavy raging* ... Can you do the work?
Moi: Unfortunatley, I'm already committed to a new contract at another customer. I also don't do one month contracts. I'm an engineer, not a car wash employee
JTM: well, I don't understand how you can just leave us in the lurch like this?!
Moi: well, respectfully, it was your decision to cut me from the budget because you thought you were close enough to end of the project to get it across the line with junior resources.
Interjecting-JT: I am senior!
Moi: Right. So, basically, you took ownership of the product before go live. We advised against it, in writing, numerous times. We also notified you that we would not carry a bench, so the project resources are now working on other things. We can provide you with new resources for a minimum 6 month duration who can help you out. Also, since we've cycled out, our rate has increased per the terms of our MSA.
JTM: we don't have budget for that! How are we supposed to do this?!
Moi: *zoom glare at JT* that question is more appropriate for your finance officer and the IT director. I can send a few emails and schedule a call with your account representative and the aforementioned individuals so you can hash this out.

-_---------------
I'm free! 🥳 That said, still plenty of residual fodder I need to get out of my system on these guys. Might need to start my own Dilbert.

How not to give support..

Me: Creates ticket on support site, letting them know their webservice returns "maintenance" page.
Support: "It works on our end."
Support: *closes ticket*

Euhm.. excuse me?

Me: Creates another ticket with a screenshot and the curl response information..
Support: Sends screenshot back that it works on their end. "Maybe check your firewall"
Support: *closes ticket*

I ain't playing these games..

Me: Creates new ticket with more curl responses from 4 different servers to prove it's not "firewall" related.
Support: ..

2 days later

Me: Sends *friendly* reminder.
Support: ..

6 days later

Me: Creates ticket again saying I'm still having issues.
Support: "I'm forwarding this to our technical support"
Support: *closes ticket*

10 minutes later.

Technical Support: "Here's the manual for our integration .pdf."

Excuse me, you say what now? I KNOW HOW IT WORKS, I'VE WRITTEN THE INTEGRATION ALREADY. THE SERVICE JUST SEEMS TO BE DOWN FFS.. pls..

Me: Sends mail to their project manager who manages the clients dossier with support history and such.
Him: "I'll check it out and let you know."

1 day later.

Support: "We had some issues this and that, wasn't publically availble, works now, .."

What a nice way to waste your time..

toxic workplace; leaving

I haven't wanted to write this rant. I haven't even wanted to talk to anyone (save my gf, ofc). I've just been silently fuming.

I wrote a much longer rant going into far too much detail, but none of that is relevant, so I deleted it and wrote this shorter (believe it or not) version instead. And then added in more details because details.

------

On Tuesday, as every Tuesday, I had a conference call with the rest of the company. For various, mostly stupid reasons, the boss yelled at and insulted me for twenty minutes straight in front of everyone, telling me how i'm disorganized, forgetful, how can't manage my time, can't manage myself let alone others, how I don't have my priorities straight, etc. He told the sales team to get off the call, and then proceeded to yell and chew at me for another twenty minutes in front of the frontend contractor about basically the same things. The call was 53 minutes, and he spent 40 minutes of it telling me how terrible I've been. No exaggeration, no spin. The issues? I didn't respond to an email (it got lost in my ever-filling inbox), and I didn't push a very minor update last week (untested and straight to prod, ofc). (Side note: he's yelled at me for ~15 minutes before for being horribly disorganized and unable to keep up on Trello -- because I had a single card in the wrong column. One card, out of 60+ over two boards. Never mind that most have time estimates, project tags, details, linked to cards on his boards, columns for project/qa/released, labels for deferred, released to / rejected from qa, finished, in production, are ordered by priority, .... Yep. I'm totes disorganized.)

Anyway, I spent most of conference call writing "Go fuck yourself," "Choke on a cat and die asshole," "Shit code, low pay, and broken promises. what a prize position," etc. or flipping him off under the camera on our conference-turn-video-call (switched due to connection issues, because ofc video is more stable than audio-only in his mind).

I'm just.
so, so done.

I did nothing the rest of the day on Tuesday, and basically just played games on Wednesday. I did one small ticket -- a cert replacement since that was to expire the next day -- but the rest was just playing CrossCode. (fun game, fyi; totally recommend.)

Today? It's 3:30pm and I can't be bothered to do anything. I have an "urgent" project to finish by Monday, literally "to give [random third party sales guy] a small win". Total actual wording. I was to drop all other tasks (even the expiring cert lol) and give this guy his small win. fucking whatever. But the project deals with decent code -- it's a minor extension to the first project I did for the company (see my much earlier rants), back when I was actually applying myself and learning something (everything) new, enjoying myself, and architecting+writing my own code. So I might actually do the project, but It's been two days and I haven't even opened single file yet.

But yeah. This place is total and complete shit. Dealing with the asshole reminds me of dealing with my parents while growing up, and that's a subject I don't want to broach -- far too many toxic memories.

So, I'm quitting as soon as I find something new.
and with luck, this will be before assface hires my replacement-to-be, and who will hopefully quit as soon as s/he sees the abysmal codebase. With even more luck, the asshole king himself will get to watch his company die due to horrible mismanagement. (though ofc he'll never attribute it to himself. whatever.)

I just never want to see or think about him again.
(nor this fetid landfill of a codebase. bleh.)

With luck, this will be one of my last rants about this toxic waste dump and its king of the pile.
Fourty fucking minutes, what the fuck.

Things have been a little too quiet on my side here, so its time for an exciting new series:

practiseSafeHex's new life as a manager.

Episode 1: Dealing with the new backend team

It's great to be back folks. Since our last series where we delved into the mind numbing idiocy of former colleagues, a lot has changed. I've moved to a new company and taken a step up as a Dev manager / Tech lead. Now I know what you are all thinking, sounds more dull and boring right? Well it wouldn't be a practiseSafeHex series if we weren't ...

<audience-shouting>
DEALING! ... WITH! ... IDIOTS!
</audience-shouting>

Bingo! so lets jump right in and kick us off with a good one.

So for the past few months i've been on an on-boarding / fact finding / figuring out this shit-storm, mission to understand more about what it is i'm suppose to do and how to do it. Last week, as part of this, I had the esteemed pleasure of meeting face to face with the remote backend team i've been working with. Lets rattle off a few facts to catch us all up:

- 8 hour time difference to me
- No documentation other than a non-maintained swagger doc
- Swagger is reporting errors and several of the input models are just `Type: String`
- The one model that seems accurate, has every property listed as optional, including what must be the primary key
- Properties go missing and get removed at the drop of a hat and we are never told.
- First email I sent them took 27 days to reply, my response to that hasn't been answered so far 31 days later (new record! way to go team, I knew we could do it!!!)
- I deal directly with 2 of them, the manager and the tech lead. Based on how things have gone so far, i've nick named them:
1) Ass
2) Hole

So lets look at some example of their work:

- I was trying to test the new backend, I saw no data in QA. They said it wouldn't show up until mid day their time, which is middle of the night for us. I said we need data in our timezone and I was told: a) "You don't understand how big this system is" (which is their new catch phrase) b) "Your timezone is not my concern"

- The whole org started testing 2 days later. The next day a member from each team was on a call and I was asked to give an update of how the testing was going on the mobile side. I said I was completely blocked because I can't get test data. Backend were asked to respond. They acknowledged they were aware, but that mobile don't understand how big the system is, and that the mobile team need to come up with ideas for the backend team, as to how mobile can test it. I said we can't do anything without test data, they said ... can you guess what? ... correct "you don't understand how big the system is"

- We eventually got something going and I noticed that only 1 of the 5 API changes due on their side was done. Opened tickets. 2 days later asked them for progress and was told that "new findings" always go to the bottom of the backlog, and they are busy with other things. I said these were suppose to be done days ago. They said you can't give us 2 days notice and expect everything done. I said the original ticket was opened a month a go *sends link* ......... *long silence* ...... "ok, but you don't understand how big the system is, this is a lot of work"

- We were on a call. Product was asking the backend manager (aka "Ass") a question about a slight upgrade to the new feature. While trying to talk, the tech lead (aka "Hole") kept cutting everyone off by saying loudly "but thats not in scope". The question was "is this possible in the future" and "how long would it take", coming from management and product development. Hole just kept saying "its not in scope", until he was told to be quiet by several people.

- An API was sending down JSON with a string containing a message for the user with 2 bits of data inside it. We asked for one of those pieces to also come down as a property as the string can change and we needed it client side. We got that. A few days later we found an edge case and asked for the second piece of data to be a property too. Now keep in mind, they clearly already have access to them in order to make the string. We were told "If you keep requesting changes like this, you are going to delay the release of the backend by up to 2 weeks"

Yes folks, there you have it, the most minuscule JSON modifications, can delay your release by up to 2 weeks ........ maybe I should just tell product, that they don't understand how big the app is, and claim we can't build it on our side? Seems to work for them

Thats all the time we have for today,

Tune in for more, where we'll be looking into such topics as:

- If god himself was an iOS developer ... not
- Why automate when you can spend all day doing it by hand
- Its more time-efficient to just give everything a story point of 5
- Why waste time replying to emails ... when you can do nothing instead

See you all next week,
practiseSafeHex

My first job: The Mystery of The Powered-Down Server

I paid my way through college by working every-other-semester in the Cooperative-Education Program my school provided. My first job was with a small company (now defunct) which made some of the very first optical-storage robotic storage systems. I honestly forgot what I was "officially" hired for at first, but I quickly moved up into the kernel device-driver team and was quite happy there.

It was primarily a Solaris shop, with a smattering of IBM AIX RS/6000. It was one of these ill-fated RS/6000 machines which (by no fault of its own) plays a major role in this story.

One day, I came to work to find my team-leader in quite a tizzy -- cursing and ranting about our VAR selling us bad equipment; about how IBM just doesn't make good hardware like they did in the good old days; about how back when _he_ was in charge of buying equipment this wouldn't happen, and on and on and on.

Our primary AIX dev server was powered off when he arrived. He booted it up, checked logs and was running self-diagnostics, but absolutely nothing so far indicated why the machine had shut down. We blew a couple of hours trying to figure out what happened, to no avail. Eventually, with other deadlines looming, we just chalked it up be something we'll look into more later.

Several days went by, with the usual day-to-day comings and goings; no surprises.

Then, next week, it happened again.

My team-leader was LIVID. The same server was hard-down again when he came in; no explanation. He opened a ticket with IBM and put in a call to our VAR rep, demanding answers -- how could they sell us bad equipment -- why isn't there any indication of what's failing -- someone must come out here and fix this NOW, and on and on and on.

(As a quick aside, in case it's not clearly coming through between-the-lines, our team leader was always a little bit "over to top" for me. He was the kind of person who "got things done," and as long as you stayed on his good side, you could just watch the fireworks most days - but it became pretty exhausting sometimes).

Back our story -
An IBM CE comes out and does a full on-site hardware diagnostic -- tears the whole server down, runs through everything one part a time. Absolutely. Nothing. Wrong.

I recall, at some point of all this, making the comment "It's almost like someone just pulls the plug on it -- like the power just, poof, goes away."

My team-leader demands the CE replace the power supply, even though it appeared to be operating normally. He does, at our cost, of course.

Another weeks goes by and all is forgotten in the swamp of work we have to do.

Until one day, the next week... Yes, you guessed it... It happens again. The server is down. Heads are exploding (will at least one head we all know by now). With all the screaming going on, the entire office staff should have comped some Advil.

My team-leader demands the facilities team do a full diagnostic on the UPS system and assure we aren't getting drop-outs on the power system. They do the diagnostic. They also review the logs for the power/load distribution to the entire lab and office spaces. Nothing is amiss.

This would also be a good time draw the picture of where this server is -- this particular server is not in the actual server room, it's out in the office area. That's on purpose, since it is connected to a demo robotics cabinet we use for testing and POC work. And customer demos. This will date me, but these were the days when robotic storage was new and VERY exciting to watch...

So, this is basically a couple of big boxes out on the office floor, with power cables running into a special power-drop near the middle of the room. That information might seem superfluous now, but will come into play shortly in our story.

So, we still have no answer to what's causing the server problems, but we all have work to do, so we keep plugging away, hoping for the best.

The team leader is insisting the VAR swap in a new server.

One night, we (the device-driver team) are working late, burning the midnight oil, right there in the office, and we bear witness to something I will never forget.

The cleaning staff came in.

Anxious for a brief distraction from our marathon of debugging, we stopped to watch them set up and start cleaning the office for a bit.

Then, friends, I Am Not Making This Up(tm)... I watched one of the cleaning staff walk right over to that beautiful RS/6000 dev server, dwarfed in shadow beside that huge robotic disc enclosure... and yank the server power cable right out of the dedicated power drop. And plug in their vacuum cleaner. And vacuum the floor.

We each looked at one-another, slowly, in bewilderment... and then went home, after a brief discussion on the way out the door.

You see, our team-leader wasn't with us that night; so before we left, we all agreed to come in late the next day. Very late indeed.

This week I quit the corporate life in favour of a much smaller company (60 people in total) and i never felt so good.

After 3 years in 2 big corporations, I began to hate coding mainly because of:
- internal political games. It's like living inside House of Cards everyday.
- management and non-tech people choosing tech stacks. Angular 4 + Bootstrap 4 alpha version + AG-Grid + IE11. Ohhh yeah. Not.
- overtime (even if it was paid double). I never did a single minute of OT for fixing something that I caused. I spent days fixing things caused by others and implementing promises that other people made.
- meetings. I spend 50-60% of the time in pointless meetings (I tracked them in certain time intervals) but the workload is same like I was working 8 hours / day.
- working in encapsulated environments without access to internet or with limited access to internet (no GitHub, no StackOverflow etc.)
- continuously changing work scope. Everyday the management wants something new introduced in the current sprint/release and nobody accepts that they have to remove other things from the scope in order to proper implement everything.
- designers that think they are working for Apple and are arguing with things like "but it's just a button! why does it take 2 days to implement?"
- 20 apps installed additionally on my phone (Citrix Receiver, RSA Token, Mobile@Work Suite etc.) just to be able to read my email
- working with outdated IDEs and tools because they have to approve every new version of a software.
- making tickets for anything. Do you want a glass of water? Open a ticket and ask for it.
- KPIs. KPIs everywhere. You don't deserve anything because the KPIs were not accomplished.

The bad part of the above things is that they affect your day-to-day personality even if you don't see it. You become more like a rock with almost 0 feelings and interests.

This is my first written "rant". If anyone is interested, I will post different situations that will explain a lot of the above aspects.

In an effort to deal with the number of “top priority” tickets, management has come up with a new priority level, “urgent”, to help differentiate between tickets that are “top priority” and tickets that are actually “top priority”.

So as you can guess all tickets are now codified as “urgent”.

I’ve suggested management downgrade some tickets back to merely “top priority” as we’re clearly right back where we started with it being difficult to determine which order to do tickets in.

They’ve ignored my request as the bletherings of a clearly unenlightened peon, and have instead came up with a new priority, “mission critical” which will be reserved for the most hallowed of emerg— oh no wait everything is now “mission critical” who would have guessed?

So “Top priority” is the now lowest priority a ticket can have…Naturally.

Storytime!

This customer comes in and practically throws a computer on the counter.

Customer: This computer isn't working. I've ran the diagnostics and it says it's software. *places a dvd case with a 32 bit Windows 7 disk in it on the counter* It had Windows 10 on it, but I want Windows 7 on it.

Me: Well, you may have issues with the drivers if you put Windows 7 on it--

Customer: I don't care, I just want Windows 7.

Me: You SHOULD care. That means no wifi, no display, no mouse... Windows 7 doesn't like Windows 10 hardware.

Customer: Then... check to see Windows 7 compatibility!

Me: Alright.... *makes notes to check for Windows 7 compatibility*

Me: So has this Windows 7 been used before?

Customer: Yes, it has.

Me: On how many computers?

Customer: I've installed it on two computers and it works just fine.

Me: That's weird because Windows license keys are for one computer only. Are both of them connected to the internet?

Customer: Yes.

Me: Well, okay then... *finishes up ticket*

Customer: I work in this field and I just don't understand why they don't come with the disks anymore. How much is a Windows 10 disk?

Me: *gives price*

Customer: And do you have any?

Me: Let me check *I go to where they are, find some and come back out*

Me: Unfortunately we're out at the moment and would have to special order some back in.

Customer: OK. So then how much to fix this computer?

Me: *price of installing Windows and backing up data*

Customer: That's halfway to the price of a new one of these!

Me: Well yes, an HP at Walmart... But you do have that option if you want to take it.

Customer: Well, why does it cost that much?

Me: Well, it's $labor1 to install Windows, $labor2 to do some basic setup and drivers, and $labor3 to backup and restore data.

Customer: Oh, well I don't want data.

Me: Okay, well then it would be $total - $labor3

Customer: ...Okay, fine

Me: *updates the ticket*

When she finally left I put it on the bench and the first message said "SMART ERROR." I then did 4 different tests that said "lol, the hard drive is failing."

If you "worked in this field," you would know that a SMART error is hard drive related.

If you worked in this field, you would know that Windows is only a 1PC license, so why are you lying about installing it with no issues on other computers?

If you worked in this field, you would know you would want a 64bit Windows on your computer.

If you worked in this field, you would know how to find a Windows 10 installation media online.

If you worked in this field, you would know that HPs are not good computers to get.

IF YOU FUCKING WORKED IN THIS FIELD YOU WOULDN'T BE SUCH A FUCKING CUNT.

This is so fucking, fucking annoying.

Client (through ticket system): here's new nameservers my domain has to use, please enter them thank you!"
Me: you can easily do that yourself! *gives link to extremely fucking easy click-done tutorial*
Client: oh but I'm not technical, could you please do it anyways?

HAVE YOU EVEN FUCKING LOOKED AT THE LINK?!

THIS SHIT HAPPENS EVERY GODDAMN DAY.

I hate ZenHub. For those who haven't heard of it, it's an agile project management solution that is hacked (and by hacked I mean really hacked) on top of Github.

It's touted as being convenient because you can have all your issues in Github and then look at them in epics and board format. Sounds awesome. Except it's not. For everything "convenient" it does, it severely lacks the most basic ticket management features that make any ticket management solution usable. Ex., you can't copy tickets. That's right - if you're creating 20 similar tickets, which I've needed to do in the past, you must create each one individually. New ticket -> add labels -> add assignee -> add title -> add description and then submit. 20 times.

ZenHub is so bad and so poorly conceived that many of those who use it have lost sight of project management reality and are blind to the 300 other PM products out there that are better.

True story: a couple of weeks ago people were celebrating because ZenHub added functionality to allow you to define what epic an issue belonged in while you were creating it. For those who aren't familiar with what that means, let me explain: before two weeks ago, when creating an issue in ZenHub, to fill out this "epic" field, you needed to first create the issue and then edit it to fill in the epic.

Let me break that down in devRant terms: it's the equivalent of not being able to add tags to a rant until you create it and then go back and edit it. Complete lunacy is the only way to describe it. And when they added the functionality two weeks ago allowing you to do it all in one step, people praised them!!!

Yeah, ZenHub sucks.

I know that my coworker can't write a single fucking operable line of code. So I wrote a script that is called everytime someone pushes new commits. If the commits contain the username of my coworker, create a ticket in YouTrack with the Label "Rewrite", and assign it to the files changed.
So I had that running for a longer time, and my dumbfuck of coworker hardcoded the credentials of the server in a networking library. One of the credentials was his username. He then updated the copyright on the whole project(which adds a copyright in the top of every file), also in the included librarys(!). The script had a check if the files are related to the project or just librarys. In the end, he pushed all of that with another account(in fact, a reporter account), which had another name(and didn't even belong him). So the files didn't belong to the project, the script sees his username anyways, the script assigns a rewrite, and in the end, everyone in the team thinks I'm mad because I(the script with my account) assigned a rewrite to a HUGE library.

PS: It was great fun to remove these copyright notices.

Hey, Root? How do you test your slow query ticket, again? I didn't bother reading the giant green "Testing notes:" box on the ticket. Yeah, could you explain it while I don't bother to listen and talk over you? Thanks.

And later:
Hey Root. I'm the DBA. Could you explain exactly what you're doing in this ticket, because i can't understand it. What are these new columns? Where is the new query? What are you doing? And why? Oh, the ticket? Yeah, I didn't bother to read it. There was too much text filled with things like implementation details, query optimization findings, overall benchmarking results, the purpose of the new columns, and i just couldn't care enough to read any of that. Yeah, I also don't know how to find the query it's running now. Yep, have complete access to the console and DB and query log. Still can't figure it out.

And later:

Hey Root. We pulled your urgent fix ticket from the release. You know, the one that SysOps and Data and even execs have been demanding? The one you finished three months ago? Yep, the problem is still taking down production every week or so, but we just can't verify that your fix is good enough. Even though the changes are pretty minimal, you've said it's 8x faster, and provided benchmark findings, we just ... don't know how to get the query it's running out of the code. or how check the query logs to find it. So. we just don't know if it's good enough.

Also, we goofed up when deploying and the testing database is gone, so now we can't test it since there are no records. Nevermind that you provided snippets to remedy exactly scenario in the ticket description you wrote three months ago.

And later:

Hey Root: Why did you take so long on this ticket? It has sat for so long now that someone else filed a ticket for it, with investigation findings. You know it's bringing down production, and it's kind of urgent. Maybe you should have prioritized it more, or written up better notes. You really need to communicate better. This is why we can't trust you to get things out.

*twitchy smile*

Welcome back to practiseSafeHex's new life as a manager.

Episode 2: Why automate when you can spend all day doing it by hand

This is a particularly special episode for me, as these problems are taking up so much of my time with non-sensical bullshit, that i'm delayed with everything else. Some badly require tooling or new products. Some are just unnecessary processes or annoyances that should not need to be handled by another human. So lets jump right in, in no particular order:

- Jira ... nuff said? not quite because somehow some blue moon, planets aligning, act of god style set of circumstances lined up to allow this team to somehow make Jira worse. On one hand we have a gigantic Jira project containing 7 separate sub teams, a million different labels / epics and 4.2 million possible assignees, all making sure the loading page takes as long as possible to open. But the new country we've added support for in the app gets a separate project. So we have product, backend, mobile, design, management etc on one, and mobile-country2 on another. This delightfully means a lot of duplication and copy pasting from one to the other, for literally no reason what so ever.

- Everything on Jira is found through a label. Every time something happens, a new one is created. So I need to check for "iOS", "Android", "iOS-country2", "Android-country2", "mobile-<feature>", "mobile-<feature>-issues", "mobile-<feature>-prod-issues", "mobile-<feature>-existing-issues" and "<project>-July31" ... why July31? Because some fucking moron decided to do a round of testing, and tag all the issues with the current date (despite the fact Jira does that anyway), which somehow still gets used from time to time because nobody pays attention to what they are doing. This means creating and modifying filters on a daily basis ... after spending time trying to figure out what its not in the first one.

- One of my favourite morning rituals I like to call "Jira dumpster diving". This involves me removing all the filters and reading all the tickets. Why would I do such a thing? oh remember the 9000 labels I mentioned earlier? right well its very likely that they actually won't use any of them ... or the wrong ones ... or assign to the wrong person, so I have to go find them and fix them. If I don't, i'll get yelled at, because clearly it's my fault.

- Moving on from Jira. As some of you might have seen in your companies, if you use things like TestFlight, HockeyApp, AppCenter, BuddyBuild etc. that when you release a new app version for testing, each version comes with an automated change-log, listing ticket numbers addressed ...... yeah we don't do that. No we use this shitty service, which is effectively an FTP server and a webpage, that only allows you to host the new versions. Sending out those emails is all manual ... distribution groups?? ... whats that?

- Moving back to Jira. Can't even automate the changelog with a script, because I can't even make sense of the tickets, in order to translate that to a script.

- Moving on from Jira. Me and one of the remote testers play this great game I like to call "tag team ticketing". It's so much fun. Right heres how to play, you'll need a QA and a PM.

*QA creates a ticket, and puts nothing of any use inside it, and assigns to the PM.
*PM fires it back asking for clarification.
*QA adds in what he feels is clarification (hes wrong) and assigns it back to the PM.
*PM sends detailed instructions, with examples as to what is needed and assigns it back.
*QA adds 1 of the 3 things required and assigns it back.
*PM assigns it back saying the one thing added is from the wrong day, and reminds him about the other 2 items.
*QA adds some random piece of unrelated info to the ticket instead, forgetting about the 3 things and assigns it back.

and you just continue doing this for the whole dev / release cycle hahaha. Oh you guys have no idea how much fun it is, seriously give it a go, you'll thank me later ... or kill yourselves, each to their own.

- Moving back to Jira. I decided to take an action of creating a new project for my team (the mobile team) and set it up the way we want and just ignore everything going on around us. Use proper automation, and a kanban board. Maybe only give product a slack bot interface that won't allow them to create a ticket without what we need etc. Spent 25 minutes looking for the "create new project" button before finding the link which says I need to open a ticket with support and wait ... 5 ... fucking ... long ... painful ... unnecessary ... business days.

... Heres hoping my head continues to not have a bullet hole in it by then.

Id love to talk more, but those filters ain't gonna fix themselves. So we'll have to leave it here for today. Tune in again for another episode soon.

And remember to always practiseSafeHex

Working with different nationalities is interesting, and sometimes kind of bewildering. And tiring.

I've been working with an Indian dev for a little while, and while she's a decent dev, interactions with her sometimes leave me a little puzzled. She glazes over serious topics, totally over-sensationalizes unimportant oddities, has yet to say the word "no," and she refers to the senior devs as (quote) "the legends." Also, when asked a question by her boss, like "Are you familiar with this?" Instead of a simple yes/no answer, she shows off a little. Fair, I do this sometimes too, but it's a regular thing with her. Also, like most Indians I've known and/or worked with, she has a very strict class-and-caste view of the world. It honestly makes me a little uncomfortable with how she views people, like certain people belong in certain boxes, how some boxes (and therefore their contents) are inherently better than others, and how it's difficult or simply impossible to move between boxes. My obviously westerner view of things is that you can pick where you want to be and what you want to do, and all it takes to get there is acquiring the proper skills and putting in the required effort. I see no boxes at all, just a sprawling web of trades/specialities. And those legends she talks about? They're good devs with more knowledge than me, but only one, maybe two of them are better devs. I see them as coworkers and leads, not legends. Legends would be the likes of Ada Lovelace, Dennis Ritchie, Yukihuro Matsumoto, and Satoshi Nakamoto. (Among others, obv.). To call a lead dev a legend is just strange to me, unless they're actually deserving, but we don't work with anyone like Wozniak or Carmack.

Since I'm apparently ranting about her a little, let me continue. She's also extremely difficult to understand. Not because of her words or her accent, but I can't ever figure out what she's trying to get across. The words fit together and make valid sentences, but the sentences don't often make sense with one another, and all put together... I'm just totally lost. To be a math nerd, like the two conversations are skew lines: very similar, but can never intersect. What's more, if I say I don't understand and ask for clarification, she refuses and says she doesn't want to confuse me further, and to just do what I think is best. It's incredibly frustrating.

Specifically, we're trying to split up functionality on a ticket -- she's part of a different dev team (accounting), and really should own the accounting portion since she will be responsible for it, but there's no clear boundary in the codebase. Trying to discuss this has been... difficult.

Anyway.

Sometimes other cultures' world views are just puzzling, or even kind of alien. This Irish/Chinese guy stayed at my parents' house for a week. He had red hair, and his facial features were about 3/4 Chinese. He looked strange and really interesting. I can't really explain it, but interacting with him felt like talking to basically any other guy I've known, except sometimes his mannerisms and behavior were just shockingly strange and unexpected, and he occasionally made so little sense to me that I was really taken aback.

This Chinese manager I had valued appearances and percieved honors more than anything else. He cared about punctuality and attire more than productivity. Instead of giving raises for good work or promotions, he would give fancy new titles and maybe allow you to move your desk somewhere with a better view of your coworkers. Not somewhere nicer; somewhere more prominent. How he made connections between concepts was also very strange, like the Chinese/Irish guy earlier. The site templating system was a "bridge?" Idk? He also talked luck with his investors (who were also Chinese), and they would often take the investment money to the casino to see if luck was in the company's favor. Not even kidding.

Also! the Iranian people I've known. They've shown very little emotion, except occasionally anger. If I tried to appease them, they would spurn and insult me, but if I met their anger, they would immediately return to being calm, and always seemed to respect me more afterward. Again, it's a little puzzling. By contrast, meeting an American's anger often makes them dislike you, and exceeding it tends to begin a rivalry.

It's neat seeing how people of different nationalities have different perspectives and world views and think so very differently. but it can also be a little tiring always having to translate and to switch behavior styles, sometimes even between sentences.

It's also frustrating when we simply cannot communicate despite having a language in common.

What an awful day :(

The server where I host my 4 clients websites crashed.

Unable to reboot from the console.

I contact the support. 15 minutes later: "we'll look at this"

No news for 1 week despite my messages.

Then... 1st ticket escalation... 2nd ticket escalation... 3rd ticket escalation...

Answer: "Sorry, your server is down and cannot be repaired."

Fuck.

I ask "is there any way to get my data back?". Answer: "No, because we would shutdown the whole bay and all our clients would be impacted".

Fuck.

I subscribe to another server, at another provider.

I look at my backups... shit, the last one is 4 month ago!!

I restore the first website: OK

I restore the second website: OK

I restore the third website: My new server is "too recent" and not compatible. with this old Wordpress. Fuck! I'll look at this later...

I restore the fourth website: database is empty!! What??? I look at the SQL backup for this site... it failed...

I lost ALL my 4th client data!!!

I'm sooooo piece of crap!

Private chat pops up. (- separator for new message)

Hello
- (1 min)
Can you help me?
- (2-3 mins)
Please it's urgeeeent!!!!!
- (1 min)
Come on you're online, I see the green dot.
- (5 mins)
Ok then I won't be able to work. Will write this down in the ticket.

- (15 mins) - new private chat pops up
Hi, we need to talk.
- (3 mins)
Regarding ticket XY, why aren't you responding? It's really urgent.
- (5 mins)
Please notify me as soon as you're available, it's really important!!!

- (20 mins, new private chat opens)
Hi mate, I think the devs are up to mischief. Said you're not reachable, I'll try to poke them with the stun gun.

- (60 mins, message in the official and only endorsed support room)
@all We broke staging, <Me> never responds and <Team mate who tried to use the stun gun> wasn't helpful either.
We really need this now!!!!!!!

- 30 mins later... la me:
@all I was in a meeting with the stakeholders as we had an priority meeting... What was so important that you not only ignored the rule of not messaging privately and even ignored <team mate>s instructions?

- 5 mins later, answer
no need to be so unfriendly.... We broke staging as we had to test stuff out for next week's sprint review [something which is still 3 days away or sth like that]. We really need to take a look in the team at it and for that we must have staging working now!!!!
- (La me)
If you need it urgent now, you didn't plan ahead. And if you didn't plan ahead, you have to wait for others. The sprint review and all other important days are planned ahead for a reason.
- (Silence)

- (20 mins later, private chat, team lead)
Will you finally fix staging now?

- La me
If it could wait 3 hours now and you / your team ignored all netiquette, it can wait till next day, too. We had this discussion more than once, I don't think I need to explain this further.

(Silence)

All in all, the joys of communication...

Now the fun stuff is when this not only happens with 1 team, but many teams....

Having 35 - 40 private chats and chat window looking like a christmas tree thx to the immeasurable amount of notifications and colors... Yay...

Did I mention that I hate the ego some programmers have -.

I might have posted this before. But I am going to post it again. Because emojis.

Me: 😁 Software lead I have finished coding the thing.
SL: 😀 Cool, good job. That is going to really help out the analysts.
Software Manager: 😐 hey I noticed you have coded a new thing and pushed it to integration.
Me: 😁 Yes.
SM: 😐 Well how do you know when it's done?
Me: 😑 . . . When you run it and it does the thing?
SM: 😐 Did you write test steps?
Me: 😕 Yeah . . . they're in the issue ticket.
SM: 😐 Yeah but how do you know those are right?
Me: 😕 Because I wrote the thing and the test steps?
SM: 😐 did you put any steps in our acceptance test procedure?
Me: 😕 No.
SM: 😐 why not?
Me: 😧 Because the acceptance test procedure tests requirements. There is no requirement for this functionality.
SM: 😑 Then why did you do it?
Me: 🤔 Because it was an internal request from the analysis team. There is no customer impact here.
SM: 😑 I really think we should write a requirement.
SL: 🤔 But what requirement is he going to attach this to?
SM: 😑 We don't have to attach it to a requirement. We can just test it once and remove it.
Me: 😒 SM, you know we never remove anything from the acceptance test procedure.
SM: 🙂 We do sometimes.
SL: 🤔 When was that I have worked here for twenty years and we have never removed a test from that document.
SM: 😑
SL: 😒
SM: 😑
SL: 😒
Me: 🤐
SM: 😧 I really think there should be an acceptance test written.
SL: 😧 Looks like you're writing an acceptance test.
Me: 😒 Alright as long as y'all're payin'. Shit I was just tryin' to save y'all money.

*acceptance test written and sent to peer review*

Peer: 😐 The requirement tested section doesn't have any requirements spelled out.
Me: 😅 No.
Peer: 🤔 Why?
Me: 😓 Because there is no requirement associated with this test.
Peer: 🤔 Then why are we adding an acceptance test?
Me: 😡 WELL AIN'T THAT A GOOD GOD DAMN QUESTION!?

A sidebar.
Literally just a sidebar.
And yes, this was in Hell.

Its code was spread across at least 40 files, and it used a bunch of freaking global variables to unfurl accordion sections, hide other sections/items, highlight the active item, etc. These were set (and unset!) in controller actions, so if you didn’t unset one, it remained open and highlighted until another action unset it.

Some of the global variable checks (and permissions checks) were done in the individual views, some outside of the `render` statements that include them. Some of them inherited variables from the parent, some from the controller, some from globals. Getting a view to work was trial and error. Oh, and some had their own inline css, some used css classes.

Subsections were separate views, so were some individual items, both sometimes rendered using shared templates, and all of the views and templates had the exact. same. filename. (They were located in different directories, and thus located automagically via implicit relative paths.) So, it was a virtually endless parade of`render partial => “sidebar”`. Which file does that point to? Good luck figuring it out!

Also, comments in several places said adding a new section required a database migration. I never did figure out why.

Anyway, I discovered this because I had an innocuous-sounding ticket to rearrange the sidebar, group some sections/items under different permissions, move some items to another menu, and nest some others differently.

It took me two bloody weeks, and this was when I was extremely productive every day.

Afterward, I was so disgusted by it that I took a day and removed every trace of the sidebar I could find, and rewrote it. I defined the sidebar in a hash, and wrote a simple recursive builder to generate the markup. It supported optional icons, n-level nesting, automatic highlighting of the current item and all parent nodes, compound and inherited permissions, wrapping of long names, hover and unfurl animations, etc. Took me a couple hundred lines of Ruby at the most, plus about the same of css.

Felt so good to remove that blight.

My team handles infrastructure deployment and automation in the cloud for our company, so we don't exactly develop applications ourselves, but we're responsible for building deployment pipelines, provisioning cloud resources, automating their deployments, etc.

I've ranted about this before, but it fits the weekly rant so I'll do it again.

Someone deployed an autoscaling application into our production AWS account, but they set the maximum instance count to 300. The account limit was less than that. So, of course, their application gets stuck and starts scaling out infinitely. Two hundred new servers spun up in an hour before hitting the limit and then throwing errors all over the place. They send me a ticket and I login to AWS to investigate. Not only have they broken their own application, but they've also made it impossible to deploy anything else into prod. Every other autoscaling group is now unable to scale out at all. We had to submit an emergency limit increase request to AWS, spent thousands of dollars on those stupidly-large instances, and yelled at the dev team responsible. Two weeks later, THEY INCREASED THE MAX COUNT TO 500 AND IT HAPPENED AGAIN!

And the whole thing happened because a database filled up the hard drive, so it would spin up a new server, whose hard drive would be full already and thus spin up a new server, and so on into infinity.

Thats probably the only WTF moment that resulted in me actually saying "WTF?!" out loud to the person responsible, but I've had others. One dev team had their code logging to a location they couldn't access, so we got daily requests for two weeks to download and email log files to them. Another dev team refused to believe their server was crashing due to their bad code even after we showed them the logs that demonstrated their application had a massive memory leak. Another team arbitrarily decided that they were going to deploy their code at 4 AM on a Saturday and they wanted a member of my team to be available in case something went wrong. We aren't 24/7 support. We aren't even weekend support. Or any support, technically. Another team told us we had one day to do three weeks' worth of work to deploy their application because they had set a hard deadline and then didn't tell us about it until the day before. We gave them a flat "No" for that request.

I could probably keep going, but you get the gist of it.

Every week is the same. Wake up, new jira ticket. “Build us a pink house”.

*i build a house*

Next day, “URGENT BUG REPORT!!! CRITICAL ISSUE IMPORTANT IMPORTANT IMPORTANT”, click on ticket, “bug report: the house doesn’t have sprinklers”

They didn’t ask for sprinklers. This is not a bug. *i add sprinklers*

Next day, “URGENT BUG REPORT!!! CRITICAL ISSUE IMPORTANT IMPORTANT IMPORTANT ASAP ASAP ASAP”, click on ticket, “bug report: the house is pink.”

HOW IS THAT A BUG TWO DAYS AGO IT WAS LITERALLY A REQUIREMENT

Meanwhile management makes triple my salary

Day 1 10:00 am
Login to email account (Zimbra)
Your password is incorrect (I entered it correctly, this was a permanent issue ,used to happen in the company with many employees)
Reset your password by logging into internal company portal.

11:00 am
Logged into company portal, somehow. 2 Mbps internet shared among 104 people, you can imagine the speed.
Reset email password
* your password has been sent to your email id*
Are you fucking kidding me? U have emailed me the password to the same email I can't log in to?
Where did the architecture designer get this top notch weed from?

Day 2
Asked HR to reset my password (using a colleague's email)

Day 3
No reply from HR yet

Day 4
I went to meet HR, she's on vacation. So they have 1 person managing the password reset, for 5000 people with no backup person. Cool.

Day 5
Your internal company password has expired. Check your email for link to create new password. This is some next level shit going on.

Day 6
I called up Internal IT team to generate a new email for me.
They asked me to raise a ticket.
I can't raise a ticket because the only way to do so, is through the portal.

Day 7
Nothing. Btw, personal email and all social networks were banned. You can't even open stackoverflow.
And this was a research lab, amazing huh?

Day 8
Loss of pay for 4 days since I can't login to company portal to fill timesheet.

Day 9
HR comes back. Resets my password.
I try to generate my new password for portal.
The password policy:
Password can't be same as last 10 passwords
Passwords expire every week
8 characters minimum, 2 upper case, 2 lower case, NO SPECIAL SYMBOL. WTF. How long do u think its gonna take to crack that?

Fuckers had a company wise policy to automatically lock PC every 1 min if not used. Who the fuck can keep on using it continuously! I'm reading an article, and bam ! Locked. 2 wrong entries and that's it, repeat all steps again. Fuckers really didn't want to let me do my job, just keep on logging in all day.

Had an interesting time these past few days. Had a customer who, when I left for vacay, was complaining that he couldn't get access to our private package registry. Get back, this issue is still active.

We'd granted access to his github enterprise, and for some reason he wasn't getting the activation email. We spent about 22 hours of customer support time on his failing to help himself before he finally escalated to the standard 40 person IT enterprise tantrum/come to jesus meeting.

Long story short, he had somehow ignored repeated attempts (35 email replies to the ticket chain, 4 phone calls) to get him to check his spam folder. In which, as it was revealed to all the hollywood squares in attendance, there were no less than 35 activation emails from github granting him access. Of course, none of this was his fault. And while screensharing his big brain to god and everyone he decides the problem is now actually Microsoft because their office 365 spam email filtered his emails incorrectly. We of course agreed with his big brain, smoothed over his bruised ego and went about our day.

I mean, fair enough, it's kind of dumb that Microsoft ever spam lists github, but still. I was just a fly on the wall, and he burned all his paid support tickets on the issue, so hopefully we won't be dealing with him again this year.

Also, this is an edge case with our new product line, most of our customers are painless.

> Manager gives me new ticket.

> This seems like a ticket Dingus would do.

> Remember Dingus got fired a month ago.

> Realize I’m the new Dingus.

Root encounters HR at her new job.

So, I left my job a few weeks ago. I was pretty sad about it, so I didn't want to write anything about it. It was a great place to work, with great managers, decent coworkers, and interesting work. I also had free reign over how I built things, what to improve, etc. Within about four months, I authored over half of the total commits on their backend repo, added a testing suite with 90% coverage, significantly improved the security (more accurately: added security), etc. but I got a job offer that allowed me to work remotely, and make well over six figures (usd). I couldn't turn it down, even though I wanted to. So, I left. I'm still genuinely sad about that. I had emotions and everything. 🙁 I stayed on long enough to finish the last of the features for their new product launch, and make sure everything was stable. I'm welcome back whenever, though they don't want to have remote employees, and I want to move, so. that's probably not going to happen. sigh.

Anyway, I started my new job this week. Rented an office (read: professional closet) and everything! It's been veritable mountains of HR paperwork so far. That's all I've done besides some accounts setup. I've seriously only worked on and completed one ticket so far in two and a half days, and I still have six documents/contracts to sign! (and benefits; that'll probably take my weekend.)

But getting an I9 thing notarized? Apparently I only have three days before I'm legally unemployable by them or something, idk. HR made it sound ridiculously dire and important, and reminded me like five or more times. I figured it was just some notary service; that takes like 10 minutes, right? So I put it off until my second day so I didn't have to disappear in the middle of my first day. Anyway, I called a bunch of notary services on day 2, and apparently only like 5% of them both do notary services this time of year and aren't booked full. And of those, probably another 5% will notarize I9 documents.. No idea why it's rare, but whatever, I'm not a notary.

The HR lady assured me that I didn't need any special documents; I should just go there, present my IDs, and the notary will provide or draft documents for everything else. Totally doesn't sound right, but fine; I'm not a notary nor will I ever work in HR, so I'm not very knowledgeable about this. So, against my better judgement I decided to just go anyway. I called around and finally found a place that wasn't closed, busy, or refusing, and drove over there. Waited. Waited. Waited. Notary lady was super slow in every single action. (I should mention that it's now 10am, and I have a meeting with the Senior VP of Engineering [a stern, stubborn old goat who enjoys making people feel inadequate] at 12:30pm.) The notary lady looks like she's an npc updating in slow motion (maybe at 0.25x speed?) and can't seem to understand what I need. Eventually, she tells me exactly what I had assumed: if there's no document, she can't notarize said document, and she doesn't have an I9 for the company I'm trying to work for. (like, duh.) So I thank her for proving the flow of time is variable, which she ignores in slow motion, and drive back home. It's now about 11.

I message the same HR lady, and the useless wench gawks in surprise and says she's never heard of that ridiculous request before. It took prodding to get her to respond every time, but after some (very slow) back and forth, she says she wants to call the notary personally and ask what they need. I waited around for another response that never came, and eventually just drove to the notary place again to have them notarize the required ID documents. That plus my chat history with HR should be enough to show that I bloody well tried, and HR just shit the bed instead. I finally got them notarized at like 12:10, and totally broke the speed limit the entire way to the office, found the last remaining parking spot, and made it to my office just in time for the meeting. seriously, less than two minutes to spare. Meeting was interesting (mostly about security), but totally made me facepalm, shout "Seriously!? What the hell are you thinking!?" and make slapping motions at some of the people talking. I will probably rant about that next.

But anyway, I'm willing to bet that the useless wench won't get back to me before the notary closes, if at all, and will somehow try to blame it completely on me if I bring it up again. Passive aggressive bitch. She's probably thinking: "If I don't help her with these mandatory legal processes, it'll be her fault she didn't get them done in time. I mean, they're so easy! She's just doing it wrong." I fucking hate HR.

Dev: To send push notifications, please open a ticket to get access to the new tool we are using which is dedicated to managing push notifications and push notification campaigns.

Me: ok done.

*5 days later*

Tool owner: Can you please add to the ticket the reason you need access?

Me: “To use it”

micromanager: "Quick and easy win! Please have this done in 2-3 days to start repairing your reputation"

ticket: "Scrap this gem, and implement your own external service wrapper using the new and vastly different Slack API!"

slack: "New API? Give me bearer tokens! Don't use that legacy url crap, wth"

prev dev: "Yeah idk what a bearer token is. Have the same url instead, and try writing it down so you don't forget it?"

Slack admin: "I can't give you access to the slack integration test app, even though it's for exactly this and three others have access already, including your (micro)manager."

Slack: "You can also <a>create a new slack app</a>!" -- link logs me into slack chat instead. After searching and finding a link elsewhere: doesn't let me.

Slack admin: "You want a new test slack app instead? Sure, build it the same as before so it isn't abuseable. No? Okay, plan a presentation for it and bring security along for a meeting on Friday and I'll think about it. I'm in some planning meetings until then."

asdfjkagel.

This job is endless delays, plus getting yelled at over the endless delays.

At least I can start on the code while I wait. Can't test anything for at least a week, though. =/

“No we don’t use the time zone info you send on each request. We get all the drivers for the store ID, choose one of them randomly and take their time zone. We have been assuming it will always be the same for all drivers for each store.”

This is my new favorite response to a Jira ticket in this company.

I may have to print it out and hang it on my desk

Walked into the office in the afternoon, everyone was kinda panicking
Asked what was going on, well, the ticket system is not working anymore, can't put in any new tickets.
So I started to look for the issue as well, checked the system and... The last tickets' IDs were at ~32k. Ha. Looked into the source code and, sure enough, they used a data type with an upper limit of... 32k. So when trying to get a new ticket ID it just crashed and burned.
Quickly changed the data type and stopped the office panic in around half an hour.
Memorable not because of how tough the bug was, but because of the impact and the simplicity of the fix

Hey Root. Here’s a new ticket for you. It involves lots of things you’ve never seen before, and the only person you can ask is out this week.

Hey Root. Why haven’t you been making good progress every day? Why didn’t you reach out to the guy on FTO? Clearly you can’t communicate. Give me detailed status updates twice a day at specific times, covering <exhaustive list of topics> so I know you’re working. What do you mean “no”!?

Hey Root. Stop working on that ticket, and work on this other ticket. It’s the same thing, but different. High-priority!

Hey Root. You asking questions about that ticket pissed off a legendary golden boy principal dev, and he said it’s a bad idea and that we should have assigned it to a different team, too — you know, the team who usually works on these areas. But we might still have you do it. Please work on the previous ticket that’s in the exact same area until we decide.

Hey Root. Why haven’t you gotten anything done?

follow on from my last rant.

I've finally gotten my new Jira project. Only thing I seem to have access to change is the Kanban board columns. Still has 50+ fields when creating a ticket etc.

Asked the support team handling the request if this was a mistake. He said no, i'll need to open another ticket to have those changes requested.

Opened and got a reply. Currently there are 2 versions of Jira running. They are working on consolidating them atm and won't help me right now until this is done. I've been asked to re-open my request after the consolidation is done in March 2019.

5 ... fucking ... months, so I can have a competent ticketing process.

He pointed me to a page explaining the move and listing all the changes taking place. Well lets look at the changes they are making that are so critical:

Change 14: Rename "More info" status to "Needs more info".

... Oh pardon me. I didn't realise such critical show stoppers were being addressed. Please do continue. Don't mind me, i'll just be over here taking 4 hours to create an Epic and 6 stories. As you were

If you are a salesperson, you can just go straight to hell. You're all a bunch of cocksucking twats and I'm amazed you manage to get yourselves dressed each day. You're a no good fucking waste of oxygen and you need to put your fork in a socket the next time you're eating.

I'm working on building a crm and ticket management system for use in the office to handle client passwords. Since I'm building from scratch I wanted to make sure I had properly planned my classes and functions before opening the code editor so I put a message on my door that says "Don't interrupt, thanks" followed by the date so people knew it was a fresh message and not something left from the previous day.

I'm deep in the zone, the psuedo code and logic is flowing, I'm getting classes planned and feeling really productive for an hour or so when suddenly my door flies open and in comes a sales person.

SP: "Hey, do you have any extra phones lying around? Mine's being slow and keeps hanging up on people."

Me: "Do you see the sign on my door right there at eye level which says not to bother me?"

SP: "oh, do you want me to come back later?"

Me: "You've already interrupted me now, let's go see what's going on before I spent an hour setting up a new phone for you." While we are walking across the office I asked him when the last time the phone rebooted.

SP: "idk, Salesperson#2 suggested that as I was headed over here but I figured I'd just ask you."

We get over to his desk and I see he has two phones sitting on his desk. "Where did this one come from?"

SP: "Oh that was on the desk over here but I figured I could use it."

Me: "Well aside from the fact that the phones are assigned to specific people for a reason, you took the time to unhook your phone to set this one up and you didn't think to reboot your phone first. Plug your phone back in."

He plugs the old phone, which is assigned to him, and while booting it does a quick firmware update and boots up fine. He tests a few things and decides it's all better now.

So someone suggested a fix for you and you decided, instead, you would break company IT policy by moving equipment from one station to another without notifying the IT department. You entered a room which had a closed door without knocking, and you disobeyed the sign on the actual door itself which politely requests that you go away. All because you couldn't be bothered to take 2 minutes and reboot your phone, which you had to do anyways.

You completely broke my train of thought and managed to waste 2 hours of effecient workflow because you had an emergency.

10 years of repeating cycles of the following:

#interview
them: yeah, this is a gamedev position, c#, unity, prototyping, maybe some hololens r&d

me: cool! exactly what i was looking for, as i said a few times, i can't do php anymore, it literally causes me literal deppression.

them: don't worry, we have people for thaz, but we have nobody for c# and unity, with some art skills feel as well as you do.

me: great, glad we're on the same page. i'm taking the job! <3

them: great! oh btw, there's this enterprise intranet app in php that needs some additions, can you please do them?

me: ... what did we talk about during my interview?

them: yeah, but it's just gonna be a short thing, don't worry.

me: ...well...ok, i think i can do that.

*3 to 6 months still on the same, or the next, php enterprise bullshit app. i'm totally exhausted in all ways possible, stressed literally permanently, dreading every day, every new ticket, every meeting every contact with everyone, not able to give a shit about what i do anymore, thinking about suicide*

them: you lazy incompetent fuckup, you're fired!

* i stop communicating and coming out of my room for anything else than toilet, and shopping. stop communicating with my friends, with anyone, anxiety and exhaustion caused by even the thought of talking to anyone about anything, or doing anything, is usually unbearable. i spend 3 to 8 months like this, just sleeping, drinking, watching youtube, sometimes playing games but even that "activity", or rather even the thought of that "activity" is often exhausting. after that time, i kind of recuperate emotionally and mentally, start looking for another unity+c# gamedev job, find it, apply,
goto #interview

Dev: Your PR only addresses a quarter of the ticket

Dev2: *limps a commit so that now 1/2 of the ticket is addressed and creates a new PR for a separate ticket*

Dev: Your original PR only addresses half of the ticket

Dev2: *limps a commit so that now 3/4 of the ticket is addressed and creates a new PR for ANOTHER new ticket*

Dev: Your original PR only addresses 3/4 of the ticket

Dev2: *limps a commit so that now all of the ticket is addressed but two new bugs are introduced and creates a new PR for ANOTHER new ticket*

Dev: Your original PR introduces 2 new bugs

Dev2: *limps a commit addressing one of the two new bugs and creates a new PR for ANOTHER new ticket*

Dev: Your original PR still has one bu—

Manager: WOW GOOD JOB DEV2 THAT’S 5 PRs TODAY AMAZING! Dev you need to pickup the pace, you only have 2 PRs so far today. And get these PRs from Dev2 QA’d fast. He’s a rockstar!

Dev: …

*The 4 other PRs turned out to be equally dogshit*

Manager: Hey hurry up with QA, you’re holding Dev2 back!

Dev: …

Manager: I just created a new ticket! The website flashes when you reload it!

Dev: Yes, that's typically what happens when you reload a website.

Manager: ...

Dev: ...

Admin work, because its all manual:

- Each new project has to fill out an Excel tab in a workbook, with a list of all the major tasks and who is responsible. This then needs to be used to create a Gantt chart, manually, in the same tab, showing in what month a task starts and ends.

- Every month we have to manually enter status updates into a powerpoint slide on a shared deck. Which has a collision at least once per month.

- Once a quarter we need to do something similar as the powerpoint slides, but into a word doc instead.

- Once a week we need to track our time on projects in a tool that can't be integrated with (no API or anything). Meaning we can't link up a ticket tracking system to it, so again, all manual.

- Once every 6 months a new round of research funding opens up and we write proposals. The status for which are tracked in another Excel spreadsheet, manually, once a week until the deadline.

- The instructions for what to do with the proposals are so vague and badly documented that there is an unwritten rule, that for the first time you will have to ask a bunch of questions to the project manager. This is accepted by everyone and its just the done thing.

- Everything is stored in a dropbox style system, which has become so cluttered I can only find resources by saving the links sent out previously.

- Some of these updates / reports also get a 1 hour meeting for everyone to stand up and read out what they've entered.

- From time to time random things will need to be reported on to the higher ups (how many publications, research papers, patents, times and dates etc.). Again rather than a tool, a new Excel spreadsheet is whipped up and emailed to everyone on the team. Whoever sent it out, then has to merge the 20+ copies into 1 doc.

- Some of the staff (mostly the devs), use a ticket tracking system to keep track of everything. Management refuse to use it to track the things they need. Instead we have to copy paste from it into the word docs, powerpoint, excel etc.

- By far the most annoying. Management force all the above as they need the info for finance, accounting, legal etc etc. So we have to do it, but whenever there is a question from legal, management send the question to us. So despite having documented every facet of everything imaginable, it all gets ignored in favour of endless emails.

I once tried to to put an end to all of this madness by proposing the use of a ticket tracking system, and then building reporting tools on top of it.

... I was told that it "wasn't appropriate". Still don't know what that means.

Root has a deadline

I've been working on this CCPA ticket for awhile. Admittedly too long, but I'm new to the codebase and it's fucking sprawling. There has also been a lot of back-and-forth on the ticket.

Anyway, I've had a few blockers, such as how mailers work, the legal copy, where to put a admin-facing link to the dashboard, how to build the jira integration (and its creds), etc.

Quite awhile ago I asked Mr. Product, "Where should I put the ccpa dashboard link?" To which he responds: "I'll get you the answer today!" Awesome. Except he didn't. That day came and went without a peep. So, the next day I ask again: "Where should I put the ccpa dashboard link?" To which he responds: "I'll get you the answer today!" And that day comes and goes, too. I ask again, and you guessed it: "I'll get you the answer today." Repeat ad nauseam.

I also asked about the Jira integration and credentials. I got about the same treatment as above, but with a tiwst: they tell me to talk to / continue to bug Mr. H instead. Except Mr. H had been on PTO for weeks. Every time I ask, they keep referring me to him. A little over two weeks later (yesterday), I finally got a response from him. Yay! I was preoccupied with finishing the dashboard (which wasn't in the original ticket for some reason) so I didn't get a chance to look into it yet. After asking his boss three times, Mr. Product also finally (!!!) gave me a response on the link placement today, too! Though not directly: he discussed it with said boss in a group chat that I'm a part of, but never tagged me or told me directly. So, now I know where to put it (I think), but I have no idea how that area of the site is built (it's dynamic based on domain, login, and roles), so adding it will still be difficult.

The best part:

Today during standup, some lady I've only rarely seen before attends the meeting, doesn't say anything until the very end, and then announces that everything must be code-complete by tomorrow for release, and then promptly signs off.

For fuck's sake. I've had blockers on this for weeks, and now I need to finish it by fucking tonight?

I still don't know how to build the mailers (because translations and formats), nor how to actually send emails using them. I don't know how to modify the footer (dynamic, complex), how to add the admin-facing link (dynamic, complex), nor how build a Jira integration (haven't even looked yet). I just got unblocked on two of these fucking today. and it needs to be done and code reviewed by tomorrow?

No bloody way.
Maybe I should go back to my previous job. 😡

Root has standup.

Root: I had no ticket yesterday morning, so I followed up on <TicketA> with <PersonA> and updated it in Jira and linked its related tickets; talked with <PersonB> about <TicketB>, and reviewed code review comments on <TicketC>, and thought about those while looking into the CI spec failure on <TicketD>. I collapsed for 3 hours before fixing it. Halfway through the collapse, I talked with <PersonC> on <TicketC> CR comments and the spec issue in <TicketD>, then went to lay down again. Afterward, I solved the spec issue in <TicketD>, and started on the new ticket <TicketE> before calling it a day. Plans today are to <…>.

Manager, in private: I need you to proactively let me know if you’re taking long breaks and aren’t working as this impacts business flow.

—————

Yeah.

My update was four times longer than the others’ despite her not giving me a ticket to work on. I responded to slack while I was collapsed on the floor and discussed tickets. And, after I recovered, I went back to work to finish my 8h shift. But this isn’t good enough? And I need to let her know in advance when I’m going to collapse and be a bloody mental zombie for hours? It would be amazing if I knew. I barely have a few minutes notice, and that’s only if I’m really paying attention and looking for signs.

And (conjecture) she probably still thinks I’m not performing well enough. “Affecting our business flow” probably means she’s angry I didn’t talk to other people about low-priority <TicketE> yesterday while I was laying on the damned floor.

Goddamn I hate her.

The tech stack at my current gig is the worst shit I’ve ever dealt with...

I can’t fucking stand programs, especially browser based programs, to open new windows. New tab, okay sure, ideally I just want the current tab I’m on to update when I click on a link.

Ticketing system: Autotask
Fucking opens up with a crappy piss poor sorting method and no proper filtering for ticket views. Nope you have to go create a fucking dashboard to parse/filter the shit you want to see. So I either have to go create a metric-arse tonne of custom ticket views and switch between them or just use the default turdburger view. Add to that that when I click on a ticket, it opens another fucking window with the ticket information. If I want to do time entry, it just feels some primal need to open another fucking window!!! Then even if I mark the ticket complete it just minimizes the goddamn second ticket window. So my jankbox-supreme PC that my company provided gets to strugglepuff along trying to keep 10 million chrome windows open. Yeah, sure 6GB of ram is great for IT work, especially when using hot steaming piles of trashjuice software!

I have to manually close these windows regularly throughout the day or the system just shits the bed and halts.

RMM tool: Continuum
This fucker takes the goddamn soggy waffle award for being utterly fucking useless. Same problem with the windows as autotask except this special snowflake likes to open a login prompt as a full-fuck-mothering-new window when we need to open a LMI rescue session!!! I need to enter a username and a password. That’s it! I don’t need a full screen window to enter credentials! FUCK!!! Btw the LMI tools only work like 70% of the time and drag ass compared to literally every other remote support tool I’ve ever used. I’ve found that it’s sometimes just faster to walk someone through enabling RDP on their system then remoting in from another system where LMI didn’t decide to be fully suicidal and just kill itself.

Our fucking chief asshat and sergeant fucknuts mcdoogal can’t fucking setup anything so the antivirus software is pushed to all client systems but everything is just set to the default site settings. Absolutely zero care or thought or effort was put forth and these gorilla spunk drinking, rimjob jockey motherfuckers sell this as a managed AntiVirus.

We use a shitty password manager than no one besides I use because there is a fully unencrypted oneNote notebook that everyone uses because fuck security right? “Sometimes it’s just faster to have the passwords at the ready without having to log into the password manager.” Chief Asshat in my first week on the job.

Not to mention that windows server is unlicensed in almost every client environment, the domain admin password is same across multiple client sites, is the same password to log into firewalls, and office 365 environments!!!

I’ve brought up tons of ways to fix these problems, but they have their heads so far up their own asses getting high on undeserved smugness since “they have been in business for almost ten years”. Like, Whoop Dee MotherFucking Doo! You have only been lucky to skate by with this dumpster fire you call a software stack, you could probably fill 10 olympic sized swimming pools to the brim with the logarrhea that flows from your gullets not only to us but also to your customers, and you won’t implement anything that is good for you, your company, or your poor clients because you take ten minutes to try and understand something new.

I’m fucking livid because I’m stuck in a position where I can’t just quit and work on my business full time. I’m married and have a 6m old baby. Between both my wife and I working we barely make ends meet and there’s absolutely zero reason that I couldn’t be providing better service to customers without having to lie through my teeth to them and I could easily support my family and be about 264826290461% happier!

But because we make so little, I can’t scrap together enough money to get Terranimbus (my startup) bootstrapped. We have zero expendable/savable income each month and it’s killing my soul. It’s so fucking frustrating knowing that a little time and some capital is all that stands between a better life for my family and I and being able to provide a better overall service out there over these kinds of shady as fuck knob gobblers.

Ticket: Add <feature> to <thing>. It works in <other things> so just copy it over. Easy.

Thing: tangled, over-complicated mess.
Feature: tangled and broken, and winds much too deep to refactor. Gets an almost-right answer by doing lots of things that shouldn't work but somehow manage to.

I write a quick patch that avoids the decent into madness and duplicates the broken behavior in a simple way for consistency and ease of fixing later. I inform my boss of my findings and push the code.

He gets angry and mildly chews me out for it. During the code review, he calls my patch naive, and says the original feature is obviously not broken or convoluted. During the course of proving me wrong, he has trouble following it, and eventually finds out that it really is broken -- and refuses to admit i was right about any of it. I'm still in trouble for taking too long, doing it naively, and not doing it correctly.

He schedules a meeting with product to see if we should do it correctly. He tells product to say no. Product says no. He then tells me to duplicate the broken behavior. ... which I already did.

At this point I'm in trouble for:
1) Taking too long copying a simple feature over.
2) Showing said feature is not simple, but convoluted and broken.
3) Reimplementing the broken feature in a simpler way.
4) Not making my new implementation correct despite it not working anywhere else, and despite how that would be inconsistent.

Did everything right, still in the wrong.

Also, they decided I'm not allowed to fix the original, that it should stay broken, and that I should make sure it's broken here, too.

You just have to admire the sound reasoning and mutual respect on display. Best in class.

Story time:
Yesterday I wanted to go to the theater with my girlfriend. It was her idea because as a student you can get reduced tickets for the play, but only via the online store exactely two hours before the play starts. We had already tried two weeks before but with no success. So this time I said i want to be on my pc with a proper browser and not a mobile version like last time. So we are sitting at home me in front of their website on one screen and with a clock on the other screen. Two minutes realy i hit refresh and I get a selection for the reduced tickets, nice.

You would think.

After selecting the amount. ERROR: Can not get your tickets. I was like fuck they are already sold out because it's a popular play. But hey let's try again. I got one ticket but not the second one, okay strange lets try again, same ERROR again. WHAT the FUCK, no feedback what so ever. My girlfriend had then the idea that they maybe restricted the amount for reduced tickets to one (does not state this explicitly but hey lets give it a shot). Use second browser select one ticket. ERROR can not get you the amount of seats. Rage level near to a 1000 why did it work two minutes before but not anymore. Trying around for five more minutes finally got the second ticket.

Now the real fun begins.

Proceeding to checkout should not be that hard you would think, but you need to be registered for that. Okay so let's do that. The salutation is not required neither is the address for the tickets but you need to have a company name??!!!!! The fuck?? I am not self employed and neither are a most other people around here so why is this field mandatory? Beeing a little under stress I decided to found the "asdf" company with my girlfriend.

Now one would think checking out is easy. Not so fast.

After accepting the terms of service another ERROR, unable to accept your data. What data? I did not input anything new? Where does this come from? Ok never mind I am going to pay with credid card that must work!
ERROR: Internal paymentservice initialization failure! Sorry what? I thought maybe I was to long idle in this browser and they do not reserve the tickets for so long (which would be no surprise to me at this point). Let's try again. Nope same error.

Now my rage level was really over 9000 but we really wanted to go so I decided to call the customer SUPPORT. Or better to say I had a answering maching telling me for ten minutes how sorry they are that this takes so long, yeah you bet. Then and this is now really great: the support guy asks me: "What error do you see? Internal paymentservice initialization failure?" I was like, okay he knows this so they need to know how to handle it. FUCK NO. "Sorry I can't help you. This is our payment system maybe they (IT) are doing some maintenance I can't halp you. Call the theater directly good day." Sorry what just happened, you fuckers are the vendors for the tickets for nearly all big events around here and the theater explicitly states to call you for tickets but you can not help me? Like hell.

This process took 25 very frustrating minutes and I was really angry and wanted to quit, then I saw that there is also a paypal option which I had not tried. With very little hope i selected everything for the payment, registered with paypal and they told me I already had an account. So reactivated this five year old account payed with all the mobile passwords and tans to finally, after 30 fucking minutes, get a pdf file for a ticket. Repeated the last step for the second ticket and with some time left to get there we were off.

Get assigned ticket.
Finish the most of the feature. Finish most of the specs.
Push.

Second dev wants to own accounting half of the ticket.
Rip out half my changes, rewrite specs.
Push.

Code review asks for minor changes.
Finish them.
Push.

Product creep creeps the scope.
Finish the feature again.
Push.

Product creep creep-creeps the scope.
Finish the feature again.
Push.

New release happens.
Merge in master; fix conflicts. Run specs; random unrelated specs fail, some fail intermittently. Rabbit holes of complicated, unexplored, obviously-flawed code.
Fuck that. Push.

College can be one of the worst investments for an IT career ever.

I've been in university for the past 3 years and my views on higher education have radically changed from positive to mostly cynical.

This is an extremely polarizing topic, some say "your college is shite", "#notall", "you complain too much", and to all of you I am glad you are happy with your expensive toilet paper and feel like your dick just grew an inch longer, what I'll be talking about is my personal experience and you may make of it what you wish. I'm not addressing the best ivy-league Unis those are a whole other topic, I'll talk about average Unis for average Joes like me.

Higher education has been the golden ticket for countless generations, you know it, your parents believe in it and your grandparents lived it. But things are not like they used to be, higher education is a failing business model that will soon burst, it used to be simple, good grades + good college + nice title = happy life.

Sounds good? Well fuck you because the career paths that still work like that are limited, like less than 4.

The above is specially true in IT where shit moves so fast and furious if you get distracted for just a second you get Paul Walkered out of the Valley; companies don't want you to serve your best anymore, they want grunt work for the most part and grunts with inferiority complex to manage those grunts and ship the rest to India (or Mexico) at best startups hire the best problem solvers they can get because they need quality rather than quantity.

Does Uni prepare you for that? Well...no, the industry changes so much they can't even follow up on what it requires and ends up creating lousy study programs then tells you to invest $200k+ in "your future" for you to sweat your ass off on unproductive tasks to then get out and be struck by jobs that ask for knowledge you hadn't even heard off.

Remember those nights you wasted drawing ER diagrams while that other shmuck followed tutorials on react? Well he's your boss now, but don't worry you will wear your tired eyes, caffeine saturated breath and overweight with pride while holding your empty title, don't get me wrong I've indulged in some rough play too but I have noticed that 3 months giving a project my heart and soul teaches me more than 6 months of painstakingly pleasing professors with big egos.

And the soon to be graduates, my God...you have the ones that are there for the lulz, the nerds that beat their ass off to sustain a scholarship they'll have to pay back with interests and the ones that just hope for the best. The last two of the list are the ones I really feel bad for, the nerds will beat themselves over and over to comply with teacher demands not noticing they are about to graduate still versioning on .zip and drive, the latter feel something's wrong but they have no chances if there isn't a teacher to mentor them.

And what pisses me off even more is the typical answers to these issues "you NEED the title" and "you need to be self taught". First of all bitch how many times have we heard, seen and experienced the rejection for being overqualified? The market is saturated with titles, so much so they have become meaningless, IT companies now hire on an experience, economical and likeability basis. Worse, you tell me I need to be self taught, fucker I've been self taught for years why would I travel 10km a day for you to give me 0 new insights, slacking in my face or do what my dog does when I program (stare at me) and that's just on the days you decide to attend!

But not everything is bad, college does give you three things: networking, some good teachers and expensive dead tree remnants, is it worth the price tag, not really, not if you don't need it.

My broken family is not one of resources and even tho I had an 80% scholarship at the second best uni of my country I decided I didn't need the 10+ year debt for not sleeping 4 years, I decided to go to the 3rd in the list which is state funded; as for that decision it worked out as I'm paying most of everything now and through my BS I've noticed all of the above, I've visited 4 universities in my country and 4 abroad and even tho they have better everything abroad it still doesn't justify some of the prices.

If you don't feel like I do and you are happy, I'm happy for you. My rant is about my personal experience which is kind of in the context of IT higher education in the last ~8 years.

Just letting some steam off and not regretting most of my decisions.

Story time...of how HR actually did its job of taking care of employees.

So, I started at this new gig on December, the boss was all sunshine and promise (big red flag now to think back). Then as time passed, he started seeming...off. To a point I considered quitting my boss just after 2 months of working for him.

Then one morning we had a project meeting. He started verbally abusing me, calling me incompetent, bashing my work (of which he knew ~nothing, his experience 30 years back). Earlier in the week he demanded me to make a presentation which he in this meeting told is complete bullshit without actually reading any of it. He told me 'I am your boss, you do exactly as I say' when I told him something is technologically impossible in the situation we're in. He *actually* told me to break the law with data protection...

This was like wtf dude. That's not how you manage people. So, I made an HR ticket about his behaviour. They were *shocked* and escalated the matter.

Long story short: he was a bully, he's getting fired, my team has a new manager. My workplace actually appreciates my expertise.

Bad thing in this is, now I actually need to continue doing my job. ;_;

First I wanna say how grateful I am that devRant exists, because my friends either don’t understand this vocab or don’t care lol.

Last week I worked on a pretty large ticket, opened a PR with 54 file changes. Just to follow standards I set the PR milestone to a future release version, but the truth is I didn’t care which version this work ended up in— I just needed it to go into the develop branch asap.

Since it was a large PR there was some expected discussion that prolonged its merging, but in the meantime I started a second branch that depended on some of the work from this branch. I set the new branch’s upstream to develop, fully expecting my PR to merge into develop, since that’s what I set the PR base to.

I completed all the work I could in the new branch, and got two colleagues to approve the initial PR so it would be merged into develop, I could add the finishing touch and get this work done seamlessly before the week was over. They approved, it got merged, I pulled develop, and… my work wasn’t there. I went to look at my PR and someone had changed the base branch to a release branch. It was my boss, who thought he was helping. (Our bosses don’t actually work on the same team as us, so he didn’t know. it’s weird. We have leads that keep track of our work instead.)

I messaged him and told him I really needed this in develop, knowing our release branch won’t be in develop for probably another week. I was very annoyed but didn’t wanna make him feel too bad so I said I’d just merge the release branch into my new branch. So many conflicts I couldn’t see straight. His response was “yeah and you’ll probably have a bunch of package manager conflicts too because that’s in that release.” He was right— I have so many package manager conflicts that I can’t even see how many compiler conflicts there are. I considered cherry picking my changes, but the whole reason I set develop as my upstream was to avoid having any conflicts since I’m working in the same functions, and this would create more.

So I could spend the next (?) days making educated guesses on possibly a thousand conflict resolutions, or I can revert my release branch merge and quietly step back and wait for the release branch to be merged into develop.

I’m sure cherry picking is the best option here but I’m genuinely too annoyed lol, and fortunately my team does not care to notice if I step back and work on something else to kill time until it’s fixed automatically. But I’m still in dire need of a rant because my entire plan was ruined by a well-meaning person who messed with my PR without asking, so here is that rant and I thank you for your time.

What an absolute fucking disaster of a day. Strap in, folks; it's time for a bumpy ride!

I got a whole hour of work done today. The first hour of my morning because I went to work a bit early. Then people started complaining about Jenkins jobs failing on that one Jenkins server our team has been wanting to decom for two years but management won't let us force people to move to new servers. It's a single server with over four thousand projects, some of which run massive data processing jobs that last DAYS. The server was originally set up by people who have since quit, of course, and left it behind for my team to adopt with zero documentation.

Anyway, the 500GB disk is 100% full. The memory (all 64GB of it) is fully consumed by stuck jobs. We can't track down large old files to delete because du chokes on the workspace folder with thousands of subfolders with no Ram to spare. We decide to basically take a hacksaw to it, deleting the workspace for every job not currently in progress. This of course fucked up some really poorly-designed pipelines that relied on workspaces persisting between jobs, so we had to deal with complaints about that as well.

So we get the Jenkins server up and running again just in time for AWS to have a major incident affecting EC2 instance provisioning in our primary region. People keep bugging me to fix it, I keep telling them that it's Amazon's problem to solve, they wait a few minutes and ask me to fix it again. Emails flying back and forth until that was done.

Lunch time already. But the fun isn't over yet!

I get back to my desk to find out that new hires or people who got new Mac laptops recently can't even install our toolchain, because management has started handing out M1 Macs without telling us and all our tools are compiled solely for x86_64. That took some troubleshooting to even figure out what the problem was because the only error people got from homebrew was that the formula was empty when it clearly wasn't.

After figuring out that problem (but not fully solving it yet), one team starts complaining to us about a Github problem because we manage the github org. Except it's not a github problem and I already knew this because they are a Problem Team that uses some technical authoring software with Git integration but they only have even the barest understanding of what Git actually does. Turns out it's a Git problem. An update for Git was pushed out recently that patches a big bad vulnerability and the way it was patched causes problems because they're using Git wrong (multiple users accessing the same local repo on a samba share). It's a huge vulnerability so my entire conversation with them went sort of like:

"Please don't."
"We have to."
"Fine, here's a workaround, this will allow arbitrary code execution by anyone with physical or virtual access to this computer that you have sitting in an unlocked office somewhere."
"How do I run a Git command I don't use Git."

So that dealt with, I start taking a look at our toolchain, trying to figure out if I can easily just cross-compile it to arm64 for the M1 macbooks or if it will be a more involved fix. And I find all kinds of horrendous shit left behind by the people who wrote the tools that, naturally, they left for us to adopt when they quit over a year ago. I'm talking entire functions in a tool used by hundreds of people that were put in as a joke, poorly documented functions I am still trying to puzzle out, and exactly zero comments in the code and abbreviated function names like "gars", "snh", and "jgajawwawstai".

While I'm looking into that, the person from our team who is responsible for incident communication finally gets the AWS EC2 provisioning issue reported to IT Operations, who sent out an alert to affected users that should have gone out hours earlier.

Meanwhile, according to the health dashboard in AWS, the issue had already been resolved three hours before the communication went out and the ticket remains open at this moment, as far as I know.

While writing up this quarter's performance review, I re-read last quarter's goals, and found one my boss edited and added a minimum to: "Release more features that customers want and enjoy using, prioritized by product; minimum 4 product feature/bug tickets this quarter."

... they then proceeded to give me, not four+ product tickets, but: three security tickets (two of which are big projects), a frontend ticket that should have been assigned to the designer, and a slow query performance ticket -- on top of my existing security tickets from Q3.

How the fuck was I supposed to meet this requirement if I wasn't given any product tickets? What, finish the monster tickets in a week instead of a month or more each and beg for new product tickets from the product manager who refuses to even talk to me?

Fuck these people, seriously.

I'm extremely lucky I'm not violent person. What happened today for some reason just completely pissed me off. I'm not sure why it got under my skin so much, but I feel completely disrespected.

I went to our marketing person's office to discuss a basic requirement for our api. Very simply, we have a lot of old shitty date that doesn't have a lot of fields filled out (worse yet, some are simply bogus values like crazy random dates and whatnot).

She put in a ticket claiming our most recent change started changed the creation dates to be empty. Easy enough to disprove, because the marketing software we have shows a records of all the edits for each contact, and if it came from our api it'll be labeled as "Web API". So of course I check the example contacts she give us, and there's no history of changes, meaning they never had the date to begin with (which is correct, as until now we didn't track creation date WHICH IS NOT MY DECISION. So dude 10 years ago probably made that decision).

So I start asking what exactly we're using it for. She does an absolutely horrible job of describing it and keeps telling me "no you absolutely have to be able to do all this, it's our requirements". By "this" she wants me to magically give all these contacts correct creation dates after the fact.

Eventually she gets the whole campaign idea out and I point, politely, that they're probably violating GDPR. She starts yelling saying her and her boss have been doing marketing for years and they know what they're doing. So I (less politely this time) said that's fine, I just want to talk with her boss to make sure he understands he's in the grey area and that if I'm the one building this, I'm kind of liable as well.

She clearly didn't like that, but I thought whatever, let's just agree on some requirements and I'll pass it on to my boss (who genuinely shits on her every single day and is constantly saying she never knows what she's doing).

So I go back , do some work. A little later I have to go print something off which is next to her office. Her door is shut, but I can hear her from down the hall yelling at someone about the conversation we just had. She actually starts mocking me. Doing the "stupid person" voice. This goes on for longer than our conversation.

Like I said, I know I'm right and she's just venting because she doesn't want to admit she's made a mistake. But for some reason it just completely broke me. I'm new but up until this point everyone had been pretty open about how they feel about me and my co-worker. But she just didn't need to go that bloody far.

Before I left for vacation two weeks ago, I busted my butt to build out another portion of my frontend testing framework and get it in place (and spec’d) to unblock a coworker on a semi-high-priority ticket. I sent him detailed notes on which areas of the product it covers, how to use it, and copied one of his (blocked) tests over and updated it to use the new methods, pattern, namespacing, etc.

I came back today and discovered … he hasn’t even touched it. Everything is exactly as I left it.

Wheeeeeee.

Hey Root, remember that super high-priority ticket that we ignored for five months before demanding you rewrite it a specific way in one day?

Yeah, the new approach we made you use broke the expected usecases, and now the page is completely useless to the support team and they're freaking out. Drop everything you're doing and go fix it! Code-complete for this release is tonight! -- This right after "impacting our business flow" while being collapsed on the fucking floor.

Jesus FUCKING christ, what the fuck is wrong with these people?

If I dropped the ball on a high-priority ticket for two weeks, I'd get fired, let alone for five fucking months.

If I was a manager and demanded a one-day rewrite I can only imagine the amount of chewing out I'd receive, especially on something high-priority.

And let's not forget product ownership: imagine if I screwed up feature planning for someone so badly I made them break a support tool in production. I'd never hear the end of it.

Fucking double standards.

And while I'm at it. Some of the code I've seen in this codebase is awful. Uncommented spaghetti, or an unreadable mess with single-letter variables, super-tightly coupled modules so updates are nearly impossible, typos in freaking constants added across sixty+ files, obviously-incorrect comments, ... . I'll have to start posting snippets to show them off. But could I get away with any of it? ha. Hell no. My code must be absolutely perfect. I hear about any and every flaw, doesn't matter how minor, and nothing can go out until everything is just so.

Hell, I even hear about flaws in other peoples' code during my code reviews. Why? Because I should have fixed it, that's why. But if I do, I get yelled at for "muddying the waters."

Just. JESUS FUCKING CHRIST.

It's like playing a shell game where no matter which shell I pick (or point to their goddamn sleeve where they're clearly hiding it), I get insulted for being so consistently useless, and god damn, how can I never find the fucking pea or follow the damned rules? I'm so terrible and this is why "nobody trusts me." Fuck you.

I'll tell you why I can't find your damned pea: IT'S RATTLING INSIDE YOUR FUCKING HEADS, you ASSHOLE FUCKING IMBECILES.

That's right: one pea among the lot of them.

goddamn I am fucking pissed off.

Ticket: This API param doesn’t work.
Ticket Size: 1 story point / extra small baby fries

Found the issue almost immediately: some fucked up date math. Or at least backwards as hell. I don’t know. I don’t care.

There’s no spec for it, and writing it is a bitch. None of the API test helpers are designed for end-to-end tests. Why? I don’t care. They’re stupid. They all just break. And the API does weird shit like fucking redirects to an HTML page. Which is… i don’t know. They mix up API and embedded sessions a bunch, so who knows if this is right or broken as fuck.

I can’t deal with this shit anymore.
It’s just mountains of fucking garbage. Every time I dig into anything, anywhere in this codebase, or, let’s be honest: the entire goddamn company, it’s just more fucking garbage. The code is garbage. The specs are garbage. The people are garbage. The woke crap they love so much is garbage. The industry is garbage. The macs we’re required to use are garbage. The strongly-encouraged editor is garbage. The new hires are garbage. The legendary devs are garbage. The VPN is garbage — still haven’t gotten it to fucking work outside of fucking Safari, which is also garbage. The meetings are garbage. The “culture” is garbage. The “raises” are garbage. The thirty-step dance ceremony for each ticket is garbage. The literal fucking garbage at the office is the best part of the entire goddamn landfill.

And yeah, over half of the code that’s been giving me problems on this ticket was written by the same dev: The legendary golden garbage boy himself.

Just.
Fucking hell.

I’m going back to looking for work again. I can’t do this anymore.

Dear Product Owners,

If you tell me how I need to architect my software again I'm going to ask you to provide a network topology of the architecture you want me to build.

I'll also need you to request the new servers, work with the ops teams to setup credentials, provision the NAT, register the domains and document the routes that the proxy will need to use.

then I'll need you to hook the repo up to our non-existent pipeline so that I can make sure I won't do all that testing I already can't do.

I hope you're paying attention, because that framework you told me I needed to use is going to be a pain to setup correctly.

after you're done with that, please attach any documentation you shit out to the ticket you never created.

Enragedly yours,
Looking for a new job

PS: get fucked

I was pressued to shift the blame.

We received an angry email from a customer that some of their data had disappeared. The boss assigns me to this task. This feature is relatively new and we've found some bugs in the past in here. I go through request logs, search the database, run some diagnostics, etc. for about 5 hours and I cannot find the problem. I focus on the bugs that we've had before but they don't seem to be the problem.

I tell the boss "sorry but I checked XYZ and I can't find the problem. I'm out of ideas." But the boss wanted answers by the end of the day. They did not want to admit to the client that we couldn't figure out what's wrong.

By now I was more pressured to find an answer, find something or someone to blame it on, not exactly to find the real solution. So I made up some BS:

"Sometimes, in HTML forms, the number inputs allow you to change the number by scrolling. We have some long forms where the user has to scroll. Perhaps the focus remained on the number input, so when they scrolled down they accidentally changed the number they meant to input."

The boss was happy with that. We explained this to the customer, and there's now a ticket to change type="number" to type="text" in our HTML forms and to validate it in th backend.

A week later another customer shows us a different error. This one is more clear because it had a stack trace, but I realise that this error is what caused our last error. It was pretty obscure, mind you, the unit tests didn't detect it.

I didn't tell the boss that they were connected tho.

With two angry clients in two weeks, I finally convinced the boss to give us more time to write more unit tests with full coverage.

Am I really unlucky, or are juniors these days all lazy af and such pampered babies that need hand holding all the time?
So back when I was a junior, when I wanted to learn something new, I would ask for some pointers from my seniors, could be an article, a video or even a book. From there I would look up further knowledge, play with the idea in my machine. If I couldn't understand something, or if I needed a better explanation of something, I would go back to my senior, but it was really rare.
Then comes this modern day, I'm the senior now and I'm in charge of mentoring a bunch of kids, who would treat me like their personal chatgpt. "Hey Junior #0, this is something you may want to read to help your next ticket, let me know if you have difficulty". Next day junior #0 would come back and say "I don't understand, the article mentioned X but I don't know how to do X. Can you show me how to do X?". Bro, no one knows how to do X after being born, just google "how to do X" and it gives you the fucking answer. Why the fuck do you have to circle back to me because of this. Junior #1 would refuse to read any articles longer than 250 words, and require constant 1-1 meetings to give him personal lectures. Dude this is not a class room, grow the fuck up! Junior #3 would write the messiest code possible despite my efforts to introduce tons of resources, then complain "why I'm still junior, how do I grow". Bro maybe if you learned half of what I sent you, you would have gotten promote by now. Fucking lazy kids these days!
Oh I can't fire these juniors. Top management was very clear that "we don't have budget to hire other devs for you, it's your responsibility to train them better".

I've recently received another invitation to Google's Foobar challenges.

A while ago someone here on devRant (which I believe works at Google, and whose support I deeply appreciate) sent me a couple of links to it too. Unfortunately back then I didn't take the time to learn the programming languages (Python or Java) that Google requires for these challenges. This time I'm putting everything on Python, as it's the easiest language to learn when coming from Bash.

But at the end of the day.. I am a sysadmin, not a developer. I don't know a single thing about either of these languages. Yet I can't take these challenges as the sysadmin I am. Instead, I have to learn a new language which chances are I'll never need again outside of some HR dickhead's interview with lateral thinking questions and whiteboard programming, probably prohibited from using Google search like every sane programmer and/or sysadmin would for practical challenges that actually occur in real life.

I don't want to do that. Google is a once in a lifetime opportunity, I get that. Many people would probably even steal that foobar link from me if they could. But I don't think that for me it's the right thing to do. Google has made a serious difference by actually challenging developers with practical scenarios, and that's vastly superior to whatever a HR person at any other company could cobble together for an interview. But there's one thing that they don't seem to realize. A company like Google consists of more than just developers. Not only that, it probably consists - even within their developer circles - of more than just Python and Java developers. If any company would know about languages that are more optimized such as C, it would be Google that has to leverage this performance in order to be able to deliver their services.

I'll be frank here. Foobar has its own issues that I don't like. But if Google were a nice company, I'd go for it all the way nonetheless - after all, they are arguably the single biggest tech company in the world, and the tech industry itself is one of the biggest ones in the world nowadays. It's safe to say that there's likely no opportunity like working at Google. But I don't think it's the right thing. Even if I did know Python or Java... Even if I did. I don't like Google's business decisions.

I've recently flashed my OnePlus 6T with LineageOS. It's now completely Google-free, except for a stock Yalp account (that I'm too afraid to replace with my actual Google account because oh dear, third-party app stores, oh dear that could damage our business and has to be made highly illegal!1!). My contacts on that phone are are all gone. They're all stored on a Google server somewhere (except for some like @linuxxx' that I consciously stored on device storage and thus lost a while back), waiting for me to log back in and sync them back. I've never asked for this. If Google explicitly told me that they'd sync all my contacts to my Google account and offer feasible alternatives, I'd probably given more priority to building a CalDAV and CardDAV server of my own. Because I do have the skills and desire to maintain that myself. I don't want Google to do this for me.

Move fast and break things. I've even got a special Termux script on my home screen, aptly named Unfuck-Google-Play. Every other day I have to use it. Google Search. When I open it on my Nexus 6P, which was Google's foray into hardware and in which they failed quite spectacularly - I've even almost bent and killed it tonight, after cursing at that piece of shit every goddamn day - the Google app opens, I type some text into it.. and then it just jumps back to the beginning of whatever I was typing. A preloader of sorts. The app is a fucking web page parser, or heck probably even just an API parser. How does that in any way justify such shitty preloaders? How does that in any way justify such crappy performance on anything but the most recent flagships? I could go on about this all day... I used to run modern Linux on a 15 year old laptop, smoothly. So don't you Google tell me that a - probably trillion dollar - company can't do that shit right. When there's (commercialized) community projects like DuckDuckGo that do things a million times better than you do - yet they can't compete with you due to your shit being preloaded on every phone and tablet and impossible to remove without rooting - that you Google can't do that and a lot more. You've got fucking Google Assistant for fucks sake! Yet you can't make a decent search app - the goddamn thing that your company started with in the first place!?

I'm sorry. I'd love to work at Google and taste the diversity that this company has to offer. But there's *a lot* wrong with it at the business end too. That is something that - in that state - I don't think I want to contribute to, despite it being pretty much a lottery ticket that I've been fortunate enough to draw twice.

Maybe I should just start my own company.

My new favourite response to a bug ticket:

"But do you not remember we tested the implementation and it worked?"

... yes ... then it broke under other circumstances.

... must be terrorists or something

Finished my project early today. I assumed it would take another day or two since it's primarily research and I had no idea how to progress, but I caught a break and finished it early. I also finished another surprise ticket! yay! I had the rest of the day to myself!

... had!

But then I noticed I had been working on the wrong branch. Fuck. Moving my work over was tedious, as was the cleanup. I kicked myself for good measure. Also, every time I switch branches, I need to run a bloody slow script that runs all the migrations, data tasks, backfills, etc. for the branch. It takes 12-18 minutes. There's a faster version, but it usually breaks things.

Turns out the branch I was supposed to be working on wasn't up to date with master. So I merged that in, leading to....

merge conflicts. Because of course there are conflicts. To make matters worse, I had (and have) no idea which changes were correct because idfk what those 248 new commits are doing. So I guessed at them, ran the script, and (after more waiting) ran a few related specs. Yet more waiting. Sense a pattern here? Eventually they finished, and all the specs passed. H'ray. So I committed the changes, and told Jenkins to kick off a full spec suite, which takes 45+ minutes.

La de da, I go back to cleaning up the previous ticket, pushing reversion commits, etc. Later, I notice the ticket number, look at the branch number I've been working on.... and. Fuuuck. I realize I had put everything on the wrong freaking branch AGAIN. I'm such an idiot. Cue more cleanup, more reversions, running the bloody script again and again. More wasted time, more kicking. ugh.

All of this took well over three hours. So instead of finishing at a leisurely 5:00 like a normal person, I finally stopped around 9pm. and I won't know the Jenkins spec results until morning.

A nice early day?
I should know better.

Send help..

The project we're currently working on:

- an angular codebase that's broken beyond recognition - nothing's working as it should

- user stories are estimated in hours, but estimations are treated as hard facts. Since the app is so broken, everything takes longer than usual and it's almost impossible to consider every potential hardship during refinements, therefore, we constantly need more time than we have estimated

- retrospectives (intentional plural here, since one time isn't enough) are used to discuss why we cannot manage to finish tickets within the estimations

- the design was made beforehand and is extremely inconsistent and inaccessible

- if you open a new ticket, you need to add a reason for why this ticket is needed - in addition to the ticket description..

- The moment you move a ticket to QA, the "Scrum Master" breathes down your neck, shoving new tickets in your face. Despite having to finish up the other two you're still working on

- multiple teams are working on the application, but - of course - communication is overrated.

I could go on, but I'm too tired..
We were supposed to help the client for a couple of months - we're close to a year now and still nowhere near done.

* Hit send on email *
* Realize you wrote Retards instead of Regards *
* Shutdown the laptop *
* Book a ticket *
* Move to another country *
* Start a new life *

Branch Manager without actual credentials (just a manager no real business decisions are made by him).

- Constantly is sick
- at home a lot doing „home office“ and not being responsive in company chat or emails
- is in home office 3-4 days a week while company policy clearly states one day a week
- watches YouTube a lot at work and calls out other people when they check their emails or quickly order something on amazon or maybe just listen to a podcast at work
- is a scrum master but rarely acts like it as in softens up rules as he sees fit
- backstabs employees in front of ceo when he actually entrusts them beforehand and says he is definitely in the employees side
- actually tried to physically intimidate me and another employee
- has no real technological background but chimes in on technical discussions and thinks it’s a new round of bullshit bingo
- does personal errands during work and books the time for it as work time
- claims people cheat on their time management entries and gets them warned and fired for it, while doing the exact thing himself
- knows he is trusted by the ceo but actually takes 0 interest in the future of the company
- tirades and gossips about other employees that just aren’t around at that moment
- is sexist at times
- very untrustworthy
- is responsible for a very toxic environment around the office

So that are his attributes - he got me warned and sacked because I supposedly committed fraud with my time management and caused the company financial harm - I had no projects or todos and was keeping myself busy with learning JS and python stuff instead of sitting around waiting for a ticket to come around.

Needless to say I’m glad I don’t see that guy any more. I’d break his jaw if I’d have to see him again.

I manage a team of engineers.

Toxic Culture Post #2:

Manager: Everybody on your team needs their own swimlane in Jira. Each person's work should be their own lane. When I have a ticket for <Project A> I want to make sure that <Bob> always gets it, all tickets for <Project B> must go to <James>. You'll need to figure out which team member will handle <New Project C> and create their personal swim lane.

Me: That's not really how SCRUM works. Actually, that's not how teamwork works. You're creating silos and we all need to learn how to do these tasks. We're a cross-functional team, and each team member brings their own unique talents to the whole process.

Manager: So you'll create the swimlanes?

Me: No

Manager (to Bob): You'll be devoted to <Project A> from now own. It's the only work I expect you to do. All work for that project will be yours.

Likewise, my manager also reached out to each team member and assigned them specific tasks, furthering the silos.

> ticket comes, new feature is requested
> create the new feature from scratch. Code is neatly splitted in files and methods, each with clear responsibilities
> every method is documented, there are clear service layers for the business logic, which resulted in controller having 10 lines of code, give or take
> commit the whole code, everything works
> check the develop branch today, team leader littered business logic in the controllers because "the codebase is a mess anyway"

This happened when I got my first IT support job. Naturally as a 1st line support you get to do the fun and not at all tedious thing of resetting passwords.

So I take a ticket from one of our HR people where they say that 3 new employees can't access a certain system.

Without going into too much detail here I reset the passwords according to our procedures and be done with it.

But at the end of the day it turns out that one of those 3 new employees was the new CEO, and he was known to be not the most pleasant of people to work with.

So ofc there was a chain of emails with the words "How can someone not know who I am" in there somewhere.

Had a nice stressful weekend wondering if I'll still have a job after Monday and we had a whole new password reset procedure created because of that.

I’m trying to add digit separators to a few amount fields. There’s actually three tickets to do this in various places, and I’m working on the last of them.

I had a nightmare debugging session earlier where literally everything would 404 unless I navigated through the site in a very roundabout way. I never did figure out the cause, but I found a viable workaround. Basically: the house doesn’t exist if you use the front door, but it’s fine if you go through the garden gate, around the back, and crawl in through the side window. After hours of debugging I eventually discovered that if I unlocked the front door with a different key, everything was fine… but nobody else has this problem?

Whatever.
Onto the problem at hand!

I’m trying to add digit separators to some values. I found a way to navigate to the page in question (more difficult than it sounds), and … I don’t know what view is rendering the page. Or what controller. Or how it generates its text.

The URL is encrypted, so I get no clues there. (Which was lead dev’s solution to having scrapeable IDs instead of just, you know, fixing them). The encryption also happens in middleware, so it’s a nightmare to work through. And it’s by the lead dev, so the code is fucking atrocious.

The view… could be one of many, and I don’t even know where they are. Or what layout. Or what partials go into building it.

All of the text on the page are “resources” — think named translations that support plus nested macros. I don’t know their names, and the bits of text I can search for are used fucking everywhere. “Confirmation number” (the most unique of them) turns up 79 matches. “Fee” showed up in 8310 places before my editor gave up looking. Really.

The table displaying the data, which is what I actually care about, isn’t built in JS or markup, but is likely a resource that goes through heavy processing. It gets generated in a controller somewhere (I don’t know the resource name so I can’t find it), and passed through several layers of “dynamic form” abstraction, eventually turned into markup, and rendered as a partial template. At least, that’s how it worked in the previous ticket. I found a resource that looks right, and there’s only the one. I found the nested macros it uses for the amount and total, and added the separators there… only to find that it doesn’t work.

Fucking dead end.

And i have absolutely nothing else to go on.

Page title? “Show”
URL? /~LiolV8N8KrIgaozEgLv93s…
Text? All from macros with unknown names. Can’t really search for it without considerable effort.
Table? Doesn’t work.
Text in the table? doesn’t turn up anything new.
Legal agreement? There are multiple, used in many places, generates them dynamically via (of course) resources, and even looking through the method usages, doesn’t narrow it down very much.

Just.
What the fuck?
Why does this need to be so fucking complicated?

And what genius decided “$100000.00” doesn’t need separators? Right, the lot of them because separators aren’t used ANYWHERE but in code I authored. Like, really? This is fintech. You’d think they would be ubiquitous.

And the sheer amount of abstraction?
Stupid stupid stupid stupid stupid.

First year at university, prepared to set up multiple electronics.
rPi, arduino Ethernet shield, laptop, and desktop.
Brand new netgear switch to satisfy my internet surfing needs....

After setting up my devices, I realized none of them have internet. Hm. The feed port on my switch wasn't blinking either. So I tell the front desk, and a short 7 days later the port is back on. Yay, problem solved.

One morning I arise to see the port dark and inactive. Furious I use my laptop to share an internet connection while my actual port is "broken".

Support ticket is reopened and this time I get an email saying the port was disabled due to a security issue.

Me: what's the issue?
IT: there was more than two devices connected to the port

(OnLy TwO dEvIcEs PeR port???)

Me: oh okay I will only connect two.

The next day the port is disabled, again.

Me: can you tell me why it was disabled?
IT: a switch was detected being used, security error.
Me: how do I connect more than one device to the port without a switch???
IT: ...
IT: Please only connect one device.

🤔

Getting corporate VPN access:
PM: Here's the program to get in, it should work.
Me: Won't install.
PM: sorry old version, here is the new one.
Me: Can't get in
PM: create a ticket
Support: Not sure, just try again
Me: Still won't work
Support: We forgot to set some attributes in your account, should work now.
Me: Nope.
Support: We are investigating.
*two weeks later*
Support: should work now.
Me: No it doesn't you stupid f***tards.
*gives up all hope*

A box with 20 blotters of LSD, a bottle of Tawny Port, some rock climber's hand strength training clay which is great against RSI, a very undomesticated purring feline, some leatherworking tools (making a new folding case for my phone), 2 sesame bagels with cream cheese, a piece of cherry wood, two routers (one woodworking, one internet), one Ducky Horizon and one ErgoDox keyboard, two boxes of baby wipes and a bottle of formula, an expired ticket to a corona-cancelled concert, my sleeping newborn daughter wrapped in a black hoodie, a bottle of cognac, 3x 1440p displays, a chunk of chocolate, one freshly brewed cortado, a bottle of dimethylsulfoxide, 3 laptops, a TV remote, a glass of water, and one bolt which was left over from an IKEA box but I'm unsure which furniture item it belongs to.

Gaming community of mine launched their slick new website with their new "ticket system" where people could put in tickets to get help by volunteers.

2 hours and an approval by one of the admins later I managed to inject forge http request into literally every form on that side. Modify permissions, delete users, edit tickets, put invalid values into every attribute of them... In other words break everything.
Turns out the whole thing was coded as a first time project by a person who has no clue about web development and noone is in charge of anything really. There are no requirements, no beta testing, no version control or backups, but at least they had a hard deadline. 🤣

Still not sure if I wanna fix their shit and do it properly or just enjoy seeing it crash and burn.

So my client is (was) paying 3500$~ a month to that service that has also an API and we have been now fighting atleast 2 months for them to raise the rate limit higher. (because the new features pull in a lot more records, to basically make their shitty old dashboard obsolete at some point)

He's even willing to pay more, but the ticket and calls just get thrown around from one level to another, when he threatened to quit, all they changed was to send him to another level that was suggesting 3 months 10% off and when he declined it just got thrown into the pool again lol

So what we end up doing is register his wife on same service (there's not really any alternatives that actually have all that weird shit he needs and his wife was co-owner anyway, so it was just a name change basically), but just tick the higher API rate limit and it worked, he's now quitting the old one.

What's funny though, the new contracts for the same thing he was paying cost just ~2450$ (would have been even less, but hes too clingy on that one page I can't recreate without having the data) so they just lost that revenue, just because they didn't want to raise the API rate limit and the client also decided to give me the difference of one month on top of my contract, once the new contract kicks in and the old one expires in 6ish days (at best) or 12ish days at worst

well done support and assigned engineers, not only did you just lose a client with an old contract paying you 12000$/year more, but you also gave me a great free bost in money lol

btw: I hope I put everything in again, I this time decided to be brave (read as "stupid") and wrote it in the devrant webapp, then accidentally clicked twice outside the borders, making everything disappear..

My company hired a new person on my team. He was scheduled to start on a Monday but pushed back a week at the last minute. The rumor around the office was that his flight home that weekend was canceled, but he didn’t notify our boss of it until minutes before he was expected in.

Next Monday he didn’t come in, and no one could get in touch with him. We eventually discovered that he was in jail. He claimed he was pulled over on the way to work for a traffic violation, then found out he had an outstanding warrant from a traffic ticket mix-up over ten years ago. Unsurprisingly, when he did make it in later that week, he was immediately fired.

I’m wondering how reasonable it was to fire him. A responsible, organized friend of mine also got in trouble from a traffic ticket she was never notified of, so I know his story isn’t impossible and doesn’t mean he’s a bad person. On the other hand, missing your start day because you’re in jail is never a good look — doubly so after he pushed back his start date the first time. My company has a very open culture so I would have some room to encourage us not to put inappropriate weight on what is often a very flawed legal system.

I should just quit. I am not paid enough to deal with this pissing contest.
Reviewer:
Need to add instructions (on readme) for installing pnmp, or if possible, have the top-level npm i install it (lol).
Also, it looks like we are no longer using lerna? If that's right, let's remove the dependency; its dependencies give some security audit messages at install.
Me:
it's good enough for now. Added a new ticket to resolve package manager confusions. (Migrate to pnpm workspaces)
Reviewer:
I will probably be responsible for automating deployment of this (I deployed the webapp on cloudflare pages and there is no work that needs to be done. "automating deployment" literally means replacing npm with pnpm). I disagree that it's good enough for now.

Imagine all readmes on github document how to install yarn/pnpm.

Lesson learned:
If you think an OOP static site developer can't handle modern JS framework, you are probably right.

Today, I had new instructions at my work : report what I do
- in the redmine ticket
- in the project slack channel
- in the project manager's slack channel
- in the slack channel where there are 3 people monitoring
- face to face
- in an activity report
and this, several times a day

Can we call this micromanagement ? 🤯

New ticket: Add Feature
description: (will be updated)

Last famous words before the creator went on vacation until app release

Giant, month-and-a-half-long-ticket.
After learning six or so complicated areas of the system and updating them all to work with the new changes, make them all play nicely, etc. I finally got everything working. 95% spec coverage, though no ui tests because I haven't gotten selenium working. whatever, everything's done and works.

Second dev bases her ticket off of mine and continues working. Work elsewhere continues and there's an official release, so we both merge in master. I run tests, everything passes, and go back to working on other tickets.

She finishes her ticket.
We do end-to-end testing, and everything works perfectly. Time for a demo!

She merges in master again, and pushes her branch to two staging servers. (idk why two.)

Demo starts.
We connect to the staging servers, and... none of the UI changes exist; they aren't running the correct code!

So she runs it locally for a demo instead. Two features in my ticket no longer work. She throws me under the bus. She throws me under the bus again by criticising a rake task I scrapped because she wanted to do it. Then again because I didn't update my branch to master and push it before the demo, despite having no reason to. and despite the demo being of her branch.

Then she continues to show off and brag about how she's like the "legend" (senior dev) she envies. QAbuys it.

I'm having an emotion, and it's called anger.

My old job was great. I was writing automation software for one of the world's biggest storage deployments, and there was always a new challenge. But over time, I was asked to lend a hand with the tedious task of corresponding with procurement vendors and on-site technicians. At first it was one site, then it was two, and then it was an entire region of the US, spread across two time zones I'm not in.

I hated that work, and I found that I didn't have time anymore for software development, because of the time commitment the logistics work was. I was never hired to do logistics work, I was never trained, never qualified, and as I said, I hated it. I agreed to it to temporarily help out a weakness due to a shortage in staffing. But it never got taken off my plate, except for a short stint toward the end, just before I was placed on a PIP, because surprise surprise-- I'm bad at logistics.

About halfway through the PIP, I told my boss I wasn't doing it anymore. I said he could either put me back on software development or let me go, if ticket-monkeying and phone calls is the direction the wind is blowing for our team. I told him I had no intention of resigning, as you are not eligible for unemployment or severance if you resign, so their choice was to let me go. I'm told by people who are still there that everybody on the team is a ticket-jockey button-pusher now. Bleh.

My wife and I sold our old condo in Kansas City earlier in the summer, so we had about a year's worth of cushion, which was why I was willing to be let go. I was profoundly unhappy in my work, and it was bleeding through to my relationship with my wife and kids. So I took advantage of the time between jobs by spending more time with my family and just generally becoming a happier person again.

Meanwhile, I was in no desperate hurry to find a new job, so I got on linkedin, and had no more than two irons in the fire at a time. After just over two months I got an offer for a better job than before, which I accepted. There wasn't anything remarkable about that process though-- it's just something I've gone through recently.

Let's say you have a MySQL database table for jobs. Each job has 1 associated ticket. You want to keep track if the ticket is closed or not. Every sane person creates jobs table, tickets table, keeps bool value for ticket state and relationship between them.

But because our database is designed by a half braindead amoeba, we have one table only, so each job has to be updated individually with a new ticket number and its state. Beacuse it sooo much faster to update (daily!) 13k jobs than just 100 tickets.
As a bonus - if the ticked is closed, the column "ticket_closed" is "No", if it's still open the value is "FALSE". Yes, both as varchar/strings.

> worst coding procrastination story

worst and best at the same time:

If you wait long enough things might resolve themselves.

My team inherited an ancient site. Hosted on an old host that the org wanted to kill, using an old log service the org wanted to kill.

A ticket was written in 2021 to migrate that site's hosting and logging to the new services our org started using.

My team kept avoiding it since it was a cheap unimportant site.

in 2023 we were about to finally take action - then we hear "Turns out the new hosting platform and logging platform are way too expensive - I know all of you have migrated to these new services but you gotta revert and go back the old ones til we figure this out"

We didn't have to do squat.

Problem solved by procrastinating ✅

Gave the marketing team access to JIRA and gave them permissions to create tickets. Don’t know if that was a management’s design or what. Tickets were poorly written and I had to make frequent follow ups to figure out what the heck was actually being requested. I did get accused of “questioning the request” at least once. It was a big WTF because I think marketing thought they managed dev team but they didn’t.

Marketing also didn’t give a damn about agile processes despite being told some simple rules, such as don’t change your ticket details after a dev has already begun work on it. I would pick up a ticket thinking it’s just html and css updates, then it would change to include an api update. No no no. You’ve just turned a 1 day ticket into a 1 week ticket. I don’t have time for these shenanigans.

I would also submit tickets for code review and marketing would say it’s not ready for review. Then why was that ticket in the to do column for the past two days?! They couldn’t make a decision and would submit revisions every single day.

And they would think devs could do everything. No, never assume the front end dev can pick up back end tasks.

No one on dev team really cared because we were all looking for new jobs anyway. The company was planning to lay us off in a year. Every month a dev gave notice and left.

New ticket:

Ticket: "I just spoke with-"

Me: "LET ME STOP YOU RIGHT THERE! IM NOT GONNALET YOU FINISH! IS THERE A PROBLEM? THEN HAVE THE PERSON YOU SPOKE WITH / SAW THE FUCKING THING HAPPEN CONTACT ME! ALMOST NEVER IN MY LIFE HAS A GAME OF TELEPHONE EVER DONE ANYTHING BUT FUCKING DRAGGED OUT THE PROBLEM! WIDGET DOESN'T WORK? THING DOESN'T DO A NON SPECIFIED THING? FUCK YOU FOR DROPPING ALL THE INFO I NEED AND SENDING A VAGUE EMAIL!!!"

-ticket set to not gonna do shit until someone who saw the thing gets off their ass and says what is actually happening-

Well, everytime I build a pc for a friend I'll always end up telling myself "this is the last time". Not bc I have a problem with building pc's, I love it, but its the "free of charge" 24/7 IT-support my non techy (techii?) friends expects from me after the build is done I hate.

So here's the deal.
A week ago I built a brand new pc for a friend, as usual (bc he's a good friend) I told him that my "fee" would be a couple of beers and the train ticket up. So I got there, built the pc and we hooked it up to his monitor. About 5sec in to windows the screen went black. My friend started to panic, and I started to check if all the components and cables were hooked up right (tho I've done this a couple of times, shit can happen) but found nothing was wrong.
I had to take the train home, cause it got late AF and I live in another city, but I told him to try another cable. Felt bad AF for not being able to help him.
Flash forward 2 days, my friend started messaging me late in the evening, complaining about how he had tried everything and ultimately had to leave the pc at an (as he called it) "proffesional" who charged him 100$.
I felt even guiltier about that one, asked him if he tried to change the hdmi, but he said that's in The hands of this guy now.
Two days later this PC God gave him an answer.
Guess What he told him?
CHANGE THE ***** HDMI CABLE.
Well, shit..
Afterwards he wanted help installing drivers over fb-messenger.
I love my friends, but man why do I do this to myself.

My very first rant here was about the mess of ticket submission and ticket tracking applications we use, and about how we were moving to a single unified system some day.

Well, that day is today. And, predictably, it went horribly wrong.

So the way it's supposed to work is people login to the portal, search for what they want to request, then fill in details and submit. It creates a request ticket assigned to the appropriate team. (The old way involved a bunch of nonsense that you can see in my first rant).

The thing is, I found out about this today, when I got a company-wide email saying the new system was live as of this morning. None of us knew it would happen today. Not that I could've foreseen any issues just by getting the announcement early, but still, usually people find out about these things beforehand.

So, ecstatic to finally be rid of the old ticket tracking system, I log into the new system and look for our request form, which is, of course, not there. I check the old system and see that they combined every single "general request" into a single request where you pick which team the request goes to.

So I finally find the right request, pick the right department from the drop-down, and see that the request looks much better than it did on the old system. Out of curiosity, I look at the list of people who are part of that department.

I am not on the list.

My ENTIRE TEAM is not on the list.

Because they migrated the team data to the new system a year ago, when the issue tracking/reporting portion of it went live. My current team was hired approximately six months after that and apparently updating the team data in the new system isn't part of our Onboarding process yet.

So... Bright side is I guess I will have a lot of free time soon since nobody can submit new project work to my team?

tl;dr: they took a great software product and implemented it so poorly that our team can't use it.

So, a few months back my mother had some issues with her windows 10 box not being able to do proper backups to a backup partition. At the same time I was pulling insane hours at work and writing on a eBook on commission for a guy, besides having small kids with on and off flu and shit.

Needless to say, I didn't have time to look at the backup issues. Well, even though my mom is one of those dogs you can't teach new tricks, she has always been resourceful enough to get help with things.

This time she picked up the phone and called Microsoft Support, got some guys to remote in and take a look. They messed around a bit and said they were done.

She phoned me up later that day to tell me how proud she was of herself for doing that. Of course, she skipped telling me the important bit about she actually calling them, rather describing it as "Microsoft was just on my computer and fixed it".

You can imagine my immediate reaction, cold sweat running down my back, adrenalin rushing in as I dug through the details of what had happened.

A few days later she calls me up again and tells me the problem is back, and we agree that even though the MS dudes was not able to fix it at first, she should try again, as she had a ticket to reference.

The next attempt by MS actually fried her partitions, and apparently they had f-ed up trying to delete and recreate the backup partition.

That's not the worst of it though. Since they fried her disk, her computer crashed and naturally the remoting won't work. In our country, they have no people on the ground to do hands on help, and they didn't have a partner near by. Her not having a win 10 usb stick, nor a spare computer to make one, she was in a surreal predicament.

She was also quite pissed, and pissed off mums are not to be messed with. She managed to get Microsoft to agree to cover the costs of a non-partner to visit her to fix the problems, and using her as the middle man, they made an agreement with the 3rd-party tech support company.

After the box was fixed though, some more issues arose... regarding billing. The 3rd-party tech support was unable to get in contact with the person at MS that was going to sign off on the bill, and again using my mom as the middle man, it was agreed that my mom, as the customer, was to be reimbursed for the bill to the 3rd-party.

Guess what... 3 months went by, with weekly follow-ups and nagging from my mom, and still no money...

At this time, I had time to help her, and after some digging and borderline stalking, we managed to get the phone numbers of some of the higher ups in my country, and she started calling them directly.

After talking to a couple who refused to help, she reached the Vice President of the country branch, and was finally able to talk to someone who gave a shit.

Still took over a month more to actually get the money, but now she had someone who actually gave her statuses, receipts and ETAs.

FUCK!

My coleague's story

- before leaving after long day at the office final look at support cases (after official support hours)
- sev1 ticket logged an hour ago, noone called us (although should have; after support hours)
- angry manager calls and demands to get in touch with the client immediately (we're already after support hours, FTS should pick the case, not us)
- we reach out. Customer has business-impacting case
- after initial info gathering: some cert got expired, they got a new one and placed it in the app's directory. The app still does not work
- the first question we ask: "are you sure you have placed it in the right directory?"
- "yes, we are sure. No problems there" - answers a voice with indian accent
- noone finds the root cause for hours.
- It's already 1am
- someone from client's specialists comes up with an idea: "are we sure the cert is in the right place? Let's try to move it to the same directory the old one was in the first place"
- .................................................
- production is working again
- "Why didn't anyone from support suggest this?!?!"
- .................................................
- 2am. Case solved, manager is informed everything's allright now.
- In the morning we get yelled at by the manager bcz we supposedly missed a sev1 ticket and were incompetent during the conf. call

This reminds me why I stay away from support. And why I started hating people. And why I do not work with indians (our ways are too different for me to stay sane and not to kill anyone).

ComputerToucher: *opens Jira ticket* Dev team needs tokens for the APM for a new app with multiple tenants. Ezpz. Hey, developer. Do you want one golden token for all of your app tenants or would you like us to generate one token for each?

Developer: Let’s have a meeting to discuss it.

CT: It’s…an exceedingly simple question. One token or 4? Which does your app support?

Dev: Yeah I think we should discuss with this with the platform team, can you set up the call?

CT: (Internally) I am the platform team? Do you not know how your applica-never mind I’ll just ask the PM directly.

CT (in chat): I’ll ask PM to schedule the call.

*Goes back to Jira ticket, changes priority to 4, removes ticket from sprint entirely, picks something else to work on*

Backend Dev: Sir, I think we have a problem with our code. The function does have a lot of bugs in production that we can't maintain it.

Manager: Okay Front-end. You get a new Ticket. Prevent this bug by today

Front-end: Dafuck

Sometimes, I feel sorry for my colleague.

Different perspective.

So your friend wants you to make the next big Facebook or Google because they know you can code....lots of rants like that and it gets me as well when I'm fixing printers for family and friends. Thing is these people genuinely just want to do something cool and succeed so they can have a good life. They see what we can do and wish they had the same talent. They have an idea they think will be great, they don't know what we know, and they don't know that it could be the most amazing thing ever and still never take off.

They don't realize to be Facebook or Google you have to sell out your values, morals, and soul. They just think if we can code we should be millionaires. So on that philosophy after just over a year the devRant creators should be rolling in cash right? But pretty sure I saw they are still operating at a loss.

I'd love to be able to have the time to work with each of them, teach them, and guide them through that first failure and let down of realizing that coding doesn't buy a magic ticket to a new life.

// Like anyone ever really fixes a printer //

We use jira at my company. It's great for me, because no ticketing system's UI is worth a shit, but jira's API is excellent. But we're switching to a new system that is an absolute piece of garbage. Every page is 100% Javascript, so no source can ever be viewed, and the URL never changes to reflect what's onscreen. If you know a ticket number, no URL will ever get you straight to it. You have to navigate multiple slow-loading 25MB piles of Javascript to reach what you're seeking. And most damning of all: the new system has an API, but our highest management is withholding access to it, claiming it breeds laziness.

Is amazing the kind of shit you have to swallow when your management has regular meetings with really really super extremely good-looking sales people.

New AD account.
cannot login.
Want to create a ticket.
Need a login to create ticket.
*genius*

Go to coworkers machine.
Open ticket there.
They respond, the user must create the ticket himself.

Ffs!

This morning, I felt pretty good. I had a healthy breakfast and I took the longer U-bahn journey into work so as to enjoy the Autumn scenery. I get to my desk after greeting my colleagues with the customary "Guten Morgen" and I began to plan my work for the day. I see there is a new ticket assigned to me which relates to a HTML issue. The customer support team are able to use a HTML editor to made changes to a section of a user's dashboard and from time to time, I get asked to fix their mistakes. Usually, it is something small, but it makes me cringe every time I see the markup. "Tables...tables everywhere!!!", sighed the once happy dev.

Time for a coffee break and a sit-down with the support team

Thank you, dear 3rd party vendor replying to my ticket to my work email and sending me my new password IN FUCKING PLAINTEXT!

Not as much of a rant as a share of my exasperation you might breathe a bit more heavily out your nose at.

My work has dealt out new laptops to devs. Such shiny, very wow. They're also famously easy to use.
.
.
.
My arse.
.
.
.
I got the laptop, transferred the necessary files and settings over, then got to work. Delivered ticket i, delivered ticket j, delivered the tests (tests first *cough*) then delivered Mr Bullet to Mr Foot.

Day 4 of using the temporary passwords support gave me I thought it was time to get with department policy and change my myriad passwords to a single one. Maybe it's not as secure but oh hell, would having a single sign-on have saved me from this.

I went for my new machine's password first because why not? It's the one I'll use the most, and I definitely won't forget it. I didn't. (I didn't.) I plopped in my memorable password, including special characters, caps, and numbers, again (carefully typed) in the second password field, then nearly confirmed. Curiosity, you bastard.

There's a key icon by the password field and I still had milk teeth left to chew any and all new features with.
Naturally I click on it. I'm greeted by a window showing me a password generating tool. So many features, options for choosing length, character types, and tons of others but thinking back on it, I only remember those two. I had a cheeky peek at the different passwords generated by it, including playing with the length slider. My curiosity sated, I closed that window and confirmed that my password was in.

You probably know where this is going. I say probably to give room for those of you like me who certifiably. did. not.

Time to test my new password.
*Smacks the power button to log off*
Time to put it in (ooer)
*Smacks in the password*
I N C O R R E C T L O G I N D E T A I L S.

Whoops, typo probably.
Do it again.
I N C O R R E C T L O G I N D E T A I L S.

No u.
Try again.
I N C O R R E C T L O G I N D E T A I L S.

Try my previous password.
Well, SUCCESS... but actually, no.

Tried the previous previous password.
T O O M A N Y A T T E M P T S

Ahh fuck, I can't believe I've done this, but going to support is for pussies. I'll put this by the rest of the fire, I can work on my old laptop.

Day starts getting late, gotta go swimming soonish. Should probably solve the problem. Cue a whole 40 minutes trying my 15 or so different passwords and their permutations because oh heck I hope it's one of them.
I talk to a colleague because by now the "days since last incident" counter has been reset.

"Hello there Ryan, would you kindly go on a voyage with me that I may retrace my steps and perhaps discover the source of this mystery?"

"A man chooses, a slave obeys. I choose... lmao ye sure m8, but I'm driving"

We went straight for the password generator, then the length slider, because who doesn't love sliding a slidey boi. Soon as we moved it my upside down frown turned back around. Down in the 'new password' and the 'confirm new password' IT WAS FUCKING AUTOCOMPLETING. The slidey boi was changing the number of asterisks in both bars as we moved it. Mystery solved, password generator arrested, shit's still fucked.

Bite the bullet, call support.
"Hi, I need my password resetting. I dun goofed"
*details tech support needs*
*It can be sorted but the tech is ages away*
Gotta be punctual for swimming, got two whole lengths to do and a sauna to sit in.
"I'm off soon, can it happen tomorrow?"
"Yeah no problem someone will be down in the morning."

Next day. Friday. 3 hours later, still no contact. Go to support room myself.
The guy really tries, goes through everything he can, gets informed that he needs a code from Derek. Where's Derek? Ah shet. He's on holiday.

There goes my weekend (looong weekend, bank holiday plus day flexi-time) where I could have shown off to my girlfriend the quality at which this laptop can play all our favourite animé, and probably get remind by her that my personal laptop has an i2350u with integrated graphics.

TODAY. (Part is unrelated, but still, ugh.)
Go to work. Ten minutes away realise I forgot my door pass.
Bollocks.
Go get a temporary pass (of shame).
Go to clock in. My fob was with my REAL pass.
What the wank.
Get to my desk, nobody notices my shame. I'm thirsty. I'll have the bottle from my drawer. But wait, what's this? No key that usually lives with my pass? Can't even unlock it?
No thanks.

Support might be able to cheer me up. Support is now for manly men too.
*Knock knock*
"Me again"
"Yeah give it here, I've got the code"
He fixes it, I reset my pass, sensibly change my other passwords.
Or I would, if the internet would work.

It connects, but no traffic? Ryan from earlier helps, we solve it after a while.

My passwords are now sorted, machine is okay, crisis resolved.

*THE END*

If you skipped the whole thing and were expecting a tl;dr, you just lost the game.

Otherwise, I absolve you of having lost the game.

Exactly at the char limit

The new ticket / check-in terminals of the local busses apparently run on linux 😃
(Sorry for the bad pic quality)

!rant
If you have software in production please have some way for a user to find some contact email (create for this reason only if needed.)

I have run into crippling bugs in huge essential systems (state dmv new system, the ticket system utility marking) which they were oblivious to until I went out of my way, like a stalker to get some contact of someone remotely related to someone I could drop this info in the lap of, and so far it was a total shock to them (the dmv system was taken offline for 3 days to resolve)

I get not wanting to run a helpdesk to support users, but give technical users some contact info ( even if you think you have full coverage analytics because, being software, it may have a bug)

/rant

Oh, $work.

Ticket: Support <shiny new feature> in <seriously dated code> to allow better “searching” (actually: generating reports, not searching)

UI: “Filter on” inputs above a dynamic JS table don’t update said table; they trigger generating a new report.

Seriously dated code: 12 years old. Rails v3-isms. Blocks access without appropriate role; role name buried in secrets configuration files. Code passes data round-trip between server/client/server/model that isn’t ever used. Has two identical reports with slightly different names, used interchangeably. Uh, I guess I’ll update both?

Reports: Heavily, heavily abstracted; zero visibility.

Shiny new feature: Some new magical abstraction layer with no documentation nor comments. Nobody in my team knows how it works. The author… won’t explain, but sent me her .ppt presentation on it (the .ppt, not a recording).

Useless specs for seriously dated code: Tests exclusively factory-generated data; not the controller, filters/lookups, UI, table data, etc.

Seriously dated code and useless spec author: the CISO.

The worst part: I’m not even surprised at any of this.

I feel like I need to morph into an octopus to keep efficiently doing my work.
Too few hands, too few brains...

And I just can't fucking focus on 5 things fucking simultaneously...

I was coding.
-> Customer calls
-> New ticket with higher priority
-> I get back to coding
-> Boss calls, do ticket first
(Rinse and repeat)

I don't even know if I'm able to at least get a raise as a trainee, but our company only has two (2) developers right now, including me... And since our senior left, we do a fuckton more work.

I do way more than other trainees in my class and compared to some other colleagues, seriously.

In any case, we got reviews and feedback rounds with our bosses next week, and I wrote a DIN A4 page of reasons why I want to get at least a small raise.

Not gonna read it off, of course, but gonna go along it...
Wish me luck.

I work as a customization and integration developer. Two months ago a customer opened a support ticket with an issue they encountered. I fixed it and released the new package. Today they opened a new ticket on the very same issue. Turns out they never even installed the fixed version.

Our ticket tracking system and our IT service request system are from two different companies that are direct competitors. The source code is full of temporary hacks to just make them play nice until a better solution is worked out. Fast forward a few years and we're abandoning both systems in favor of a single, unified system that handles everything. We currently have maybe 20% of the new, unified system done, which is now hacked together with both of the legacy systems until we finally transition fully to the new system. The current plan is for next year, but the plan six months ago was for this year, and almost no progress has been made since then, so we're probably going to have two ticket trackers and two request systems for a while.

Actually, three ticket trackers and three request systems. The third ticket tracker is used to track work done on tickets that exist in the legacy tracker because the legacy tracker can't do that on its own, while the third request system is the oldest and most cumbersome legacy system of them all.

What is it with devs (not all, by any means!) who don't understand networks or basic computer operation? I'm not talking about anything complex, but things like the dev who asked if his IP address could be whitelisted so he could remote in from home. We asked what his public IP address is and he said 10.0.0.27.

Or the new dev who started and said her laptop camera didn't work and logged a ticket, only to be asked if she had the camera cover open or closed and said, "oh, that's what that lever is for."

Don't get me wrong - many devs and sysadmins and IT people of all fields are excellent. And there are some who are crap in every field. This is no rant about devs in general, just *these* crap devs that I can only throw my hands in the air and think, well, they scored ok in the SQL test.

So f*king stressed out!

3 weeks passed at new job and I still feel like I don't know what I'm doing. My PRs got tons of comments and I still can't finish a tiny ticket that should be very easy but it's in a stack that I have almost 0 knowledge about. I feel so incompetent and afraid that I won't pass the probation. 😥

The stress hit so hard that I can't eat, feeling nausea every morning and can't sleep well at all. I question myself if I'm too stupid to be a developer, should I just give up?

😭😰😱😥😵

Argh this is so bad!

Naaaaaaaaaaaaaaaarfffffffddddd

Motherfucking shitty depression kicks me around like a fucking wet teabag.

Shit doesn't get done

Motherfuckers are annoying me

And this constant whining....

Why can't we have new hardware....

Because it's fucking 'rona and you had a motherfucking frigging shitty ticket to clean the shit up so we don't need frigging fucking new hardware that takes ages to delivered

Now I have to give a seminar thx to some special guys showing up stoned on work law....

... Getting chewed out by management and tons of laughter was exactly the extra care package I needed… thx for the nice reminder that you are all shitbags.

I love my job and the team mates close me.

But the rest of the people seemingly nuked their brain and are really grinding their teeth down my emotional barriers.

Why is everyone seemingly obsessed with stupidity since Corona began...

<deep breath>

2 more days.

Remember, just 2 more days.

Weekend is near...

I just have to rant...

7 months ago, I was still a pretty new iOS developer, but finally coming into my own. My boss gave me my first feature ever... a fully custom backend tweaker for our development builds, complete with text fields that devs and testers alike could fill in themselves for whatever they needed to test. I worked harder on that than I’ve ever worked on anything... and I got to make all the decisions on how it looked, behaved, what exactly the user saw/read... everything.

A month ago the most senior dev on my team was asked to update the tool to prepare for a backend migration to a new server. He was then hired to work for Apple, hurried to finish this task, and left forever. (He deserves it, we probably were slowing him down realistically. But that doesn’t forgive the following...)

Unfortunately, he thought it’d be a good idea to remove my entire custom backend tool in the process. Not sure why— maybe he thought it was legacy code or something. He must not have tested either, because the entire backend selector stopped working after that. But that was no problem— I could fix the pre-filled environment buttons just by updating a few values.

It’s the fact that he removed 100+ lines of my custom code from 3 separate classes (including entirely removing one of those classes), for no known reason, and now I have to completely rebuild the feature. Since it was entirely custom, it required no change for our migration in the first place. But he rewrote how the entire view works by writing an entirely new VC, so there is no chance I can just restore my work as it was written.

And in the shared class, he erased every line with the word “custom.” So, so many lines of hard work, now irrelevant and only visible in old defunct versions. And my boss has asked me to “just make it look how it did before the migration.”

I know it’s useless to be angry at a guy who’s long gone, but damn. I am having a real hard time convincing myself to redo all this work. He removed every trace, and all I can think is WHY DID YOU DO THAT YOU FUCKING MONSTER? IT WAS MY GREATEST WORK, AND NOBODY ASKED YOU TO DESTROY IT. THIS WAS NOT EVEN RELATED TO THE TASK YOU WERE GIVEN, AND NOW A SIMPLE TICKET TO RESTRUCTURE A TOOL HAS BECOME A MANDATE TO REBUILD IT FROM SCRATCH.

Thank you for being here, devRant. I would’ve gotten myself into deep trouble long ago if I didn’t have this safe place to blow off steam 🙏

The most scary stuff when changing jobs is not the fear if the code is spaghetti or not. It’s onboarding and how the company expect new devs to learn the domain.

When I joined the company I am working on, they did not have at all documentation in regards to domain knowledge. I had to ping devs who have been with the company for years so they can explain to me. Product Managers are useless. They can explain the ticket but cannot point me in the codebase and DB fields that that ticket needs to touch.

They would say to me “Ask what you don’t know “. MF, I don’t know what I don’t know. How am I supposed to come up with questions?

Cherry on top are JIRA “Stories”. It’s title and 1 sentence and it was expected of me to do the discovery.

Fast forward, there are still things that I am learning. I work in an industry that is very complicated and has a lot of information to take. I don’t get burned out of code and tasks. I get burned out of trying to understand my tickets and connect them with the code and DB.

SharePoint things that I get yelled at by customers for:

Setting up page permissions wrong (even though the real problem is that a coworker didn’t check the page in)

Writing the workflow wrong and nobody is getting emailed (even though they didn’t select who to send the email to)

Not magically knowing that they wanted the new intern (who started Tuesday) to be given full design rights on their page

Not magically knowing that their discussion mod quit a year ago (before I started here) and now nobody can feature a post

Not spinning up an entire new site so that they could post a link to a single sign up sheet for their team (of 10 people) barbecue

Somehow making it so MS Edge can’t handle high res images correctly (because I totally created Edge (which isn’t even a supported browser here))

Not responding immediately when they submitted a ticket at 7:00pm (I’m off at 5) asking me to change one word on a page they have edit rights to

Not giving their admin assistant global design rights for our entire organization

Not giving them access to a confidential folder that has nothing to do with their job

Telling the owner of aforementioned folder that they’re not allowed to store confidential data in SharePoint

Making workflows too confusing for them to figure out

Fixing shit workflows that their ex coworker built wrong

Generally having the word SharePoint associated with my name

Bug fixed! Commit, close ticket.

Ticket reopens. Dang.. let me test it. Still fixed, wtf? Send message to QA guy that opened it again.

"Read my comment." Comment has some entirely different yet slightly related bug.

Leap out window.

Oh great...
I am slowly beginning to realize that my boss/manager doesn't care about refactoring at all. He cares about features and resolved tickets and thats why the code is a pile of spaghetti filled with hacks to fit every clients desires.
Also all of my coworkers work for themselves, ticket by ticket, either because they just don't care or because they are so frustrated that they don't care anymore. And here I am, an intern, and they expect me to cope with this deformed clutter of legacy designs, buried under hacks and workarounds, while implementing some new feature which in the end I have to put on top of everything else because nothing of that codebase can be reused. Fucking shit, fucking irresponsible managers who dont think about the quality of their product.

Bittrex is "amazing"...

I had lost my 2FA a long time ago (as my phone fried) and missed the account ferification deadline which caused my account to get disabled. Off we go to support!

0. Nothing to rant about at this point. I just created an account in their zendesk, logged in and logged a ticket to reset my 2FA and reactivate my account. They asked me for info, I provided it to them and got my 2FA disabled. Hooray!

1. I then asked to reenable my account. They sent me a link to restart the verification process. I open up that link and log in. I'm asked to upload some photos. I select requested photos from my galery and hit [UPLOAD]. An error pops up saying that smth wrong happened and I need to reload that site and reupload my photos. After page refresh they are telling me they are validating my uploaded info (w/o any way to resubmit my info, which, according to the error seen below, was not successfully submitted in the first place)...

2. So I reach out to the support guy again. Guess what he replies! He says he's sorry but he cannot help me any more and I need to create a NEW ACCOUNT in their support site with the same email <???!!!???>

3. I try to log in to the support portal and my access no longer works. MY ACCOUNT HAS BEEN DELETED! WTF!!!

4. I do as I'm told and create a new acc with the same email. Now I can log back in. So I'm raising a new ticket saying I still cannot finish my verification process due to the same error. It looks like it's going to be a fun ride with them so I can't wait to see what they'll reply.

Alrighty, saturday morning rant time!

I just recieved a mail from one of my not-so-much-loved colleagues.

Now Background first: I work in IT-Support. We provide services for other companies. One of those services is monitoring servers and clients for various things. I recently took over the project (was assigned to do it) and restructured everything, wrote new scripts to test more stuff, successfully tested it internally and rolled it out over the last 2 weeks.

Now one of these scripts hooks into the Windows Update API and looks at the update history. It filters for known Windows Update Agent strings (UpdateOrchestrator, AutomaticUpdates and AutomaticUpdatesWuApp in case you also want to do something like this) and then looks for installation errors over the last 24 hours and wherever there have even been any successful updates over the last one and a half months.

Back to that mail.

My colleague sent me this lovely mail about a ticket i opened about his customers servers beeing all out-of-date on updates.

"This is all wrong, everything's fine. I disabled the checks."

...

It's on bitch.

So i logged on to my work PC via TeamViewer, opened my script, connected to the customer and was ready to debug the shit out of my script, knowing i probably won't even need to.

I looked at the update history via Windows Update itself and behold: 1st April. That's almost 50 days in the past.

So the script works, go figure.

Great, so search for new Updates then.
>None found.

Hm. What could it be? Did my super special colleague forget to care about his very special totally-needs-WSUS-customer WSUS again?

Yup.

Online-Search finds a ton of new Updates.

Screenshot, write pissed mail to colleague, re-enable checks, breakfast.

About slightly more than a year ago I started volunteering at the local general students committee. They desperately searched for someone playing the role of both political head of division as well as the system administrator, for around half a year before I took the job.

When I started the data center was mostly abandoned with most of the computational power and resources just laying around unused. They already ran some kvm-hosts with around 6 virtual machines, including a cloud service, internally used shared storage, a user directory and also 10 workstations and a WiFi-Network. Everything except one virtual machine ran on GNU/Linux-systems and was built on open source technology. The administration was done through shared passwords, bash-scripts and instructions in an extensive MediaWiki instance.

My introduction into this whole eco-system was basically this:
"Ever did something with linux before? Here you have the logins - have fun. Oh, and please don't break stuff. Thank you!"

Since I had only managed a small personal server before and learned stuff about networking, it-sec and administration only from courses in university I quickly shaped a small team eager to build great things which would bring in the knowledge necessary to create something awesome. We had a lot of fun diving into modern technologies, discussing the future of this infrastructure and simply try out and fail hard while implementing those ideas.

Today, a year and a half later, we look at around 40 virtual machines spiced with a lot of magic. We host several internal and external services like cloud, chat, ticket-system, websites, blog, notepad, DNS, DHCP, VPN, firewall, confluence, freifunk (free network mesh), ubuntu mirror etc. Everything is managed through a central puppet-configuration infrastructure. Changes in configuration are deployed in minutes across all servers. We utilize docker for application deployment and gitlab for code management. We provide incremental, distributed backups, a central database and a distributed network across the campus. We created a desktop workstation environment based on Ubuntu Server for deployment on bare-metal machines through the foreman project. Almost everything free and open source.

The whole system now is easily configurable, allows updating, maintenance and deployment of old and new services. We reached our main goal for this year which was the creation of a documented environment which is maintainable by one administrator.

Although we did this in our free-time without any payment it was a great year with a lot of experience which pays off now.

I got a new job at a dev agency. I’m filling a guy’s position, he left the week before I started. Really wish we’d had some overlap because I’m in the dark, taking on his projects. Also, he didn’t document much. As a web developer I’m competent, but how am I supposed to know where he hid design files, what got decided in phone conversations related to a ticket I inherited, etc? Dude really fucked me. It’s been a week!

Why is planning so awful at so many tech companies (and in general I guess)?

I’m barely a month in and already having to drop current projects because someone made a promise to someone else and realized at the last minute “wait we need infrastructure for this” and came to me out of nowhere “hey we need this super complicated pipeline and complex architecture built”

I ask boss about how this should fall in priority, he basically says “figure it out”. Okay….thanks.

I ask for the business case from the requesters and when they need it and I’m told “we’re going live in late September”

Go back to boss, tell him what I “figured out” and asked if this was something he intended for me to take on. He skimmed through the ticket and gave a non-committal “I’m not sure what this is”. I’m still trying to figure out the infra here, still haven’t gotten access to half the things linked in the JIRA, but there’s been about 3 email chains and a Director recently DM’d me on slack asking for an update.

So I guess I’m flying in the dark on this one.

If you never hear from me again in this community I probably flew into the side of a mountain or something. This new job ain’t it.

It took AWS about a month to figure out why their load balancer was screwing up content length for requests from our site. Multiple times the ticket was closed due to inactivity because they took so long to investigate. Turns out there's a bug with how AWS load balancers scale, and when they are below a certain traffic threshold they truncate extremely long content. Their solution was to edit the balancer behind the scenes to always be scaled up, and then tell us to never delete it.

So then every time we needed to set up a staging environment we had to contact support so they'd edit the balancer. Which always took ages since most of the support agents didn't understand the convoluted issue and had to forward it on to more technically inclined staff, who then had to investigate fresh every time.

This was ridiculously annoying, so I spent months writing an automated solution to spin up staging new environments on the spot, this made use of a haproxy server which had to edit rules on the fly so that the AWS balancer could be circumnavigated. It was a better system then the old way anyway, but all the same an irritating issue to be forced to deal with.

All around a very shitty experience. This was a few years ago now and I'm not employed there any more, but I hope AWS fixed this since then.

I hate having to deal with our IT service desk. Every time it takes enormous energy to get to the right people and make them understand that no, you are not an idiot, but you actually have a technical issue.

Sure thing they do have a few competent nice folks there too I've gotten to know over time and they indeed have to deal with a ton of dumb non-tech savvy idiots on a daily basis. However, if my job title mentions "software" and "engineer" they should at least assume I'm an idiot in tech. Or something. Every single time I need to open a ticket, even for the simplest "add x to env y", I need to quadruple check that the subject line is moron-friendly because otherwise they would take every chance to respond "nah we can't do that", "that's not us", or "sry that's not allowed". And then I would need to respond, "yes you do:) your slightly more competent colleague just did this for us 2 weeks ago".

Now you might imagine this is on even another level when the problem is complex.

One of our internal apps has been failing because one of the internal APIs managed by a service desk team responds a 500 status code randomly but only when called with a specific internal account managed by another service desk team.
(when I say "managed by", that doesn't mean they maintain it, it just mean they are the only ones who would have access to change something)

Yesterday I spent over a fucking hour writing a super precise essay detailing the issue, proving a million times it's not on our end and that they need to fix it. Now here is an insight to what beautiful "IT service" our service desk provides:

1) ticket gets assigned to a "Connectivity Engineer" lady

2) few hours later she responds and asks me to give her the app and environment IDs and grant her access to those
(naturally everything in my email was ignored including these two IDs)

3) since the app needs to be in prod for the issue, I make a copy isolating the failing part and grant her access to the original "for reference" and the copy to play with

4) few hours later I get an email from the env that some guy called P made changes to the actual app, no changes to the copy
(maybe they immediately fixed the app even though I asked them to only touch the copy)
I also check the env and the live app had been shared with another 2 people giving them editing rights:)

5) another few hours pass and the lady responds that she had been chatting with P (no mention of who tf that guy is) and that P has a suggestion that might work and I should test it, "please see screen shot" for details:

These motherfuckers sent me a fucking screenshot of the env config file where "P has edited a few parameters" that might help. The screenshot had a 16 line part of the config json with a bunch of IDs and Base64 params which HE EDITED LOCALLY.

Again, because I needed a few iterations to realise what I've just witnessed:
These idiots modified some things in the main app (not the copy) for hours. Then came to the conclusion that the config needs some IDs and params updated. They downloaded the config json. Edited it locally. Did not fucking upload it back to the main or test app. Did not test it live. Did not CC in or direct the guy with changes to me. Did not send me the modified config file. Did not even paste the new IDs into the email. But TOOK A FUCKING SCREENSHOT OF THE MODIFIED FILE AND SENT THAT SHIT TO ME. And then had the audacity to ask me to test it when they had access to it and that's literally their fucking job.

I had to compare the fucking screenshot to the live config file and manually type in the changes.

And no, it still doesn't work. And Now I have to get back to them showing it still fails the same way but I just can't deal with these people. Fuck. Was hoping by the time I write it all down it'd be better, and it does feel a bit better, but I still need to get this app fixed. And I can only do it through these... monkeys. I just can't. Talking to these people drains my life energy... I'm just sad.

TLDR: There's some days where the Gods of IT are not with you. Just lost a whole day of work.

So this morning, we (me and my team) big performance issues with our web app. Lot's of requests time out, big latency, etc

Try to ssh to VPS, latency of 10 seconds between user input and output.

Usual checks: RAM ok, Proc ok, hard drive ok, reboot server (20 minutes), update/upgrade

We decide to call OVH. After 15 minutes call, we try to reboot in rescue mode. Reboot fails at 60% + everything freezes.

After an hour, OVH opens an incident ticket on +200 vps instances (including mine) everything is down during +1h

Finally everything is okay ! Even had time to migrate my new database schema.

Still, quick heavy on the mind but feels good to go home with everything working out correctly

We've recently employed a new lead dev that seems to have a problem in that his solution is always the correct solution.

On a typical day, whenever I push code up for review via pull request, every single ticket I work on, he has something that has to change which doubles the amount of time of each ticket.

I'd be fine with this if the other 2 developers also think he's a bit of a headache in terms of his opinion but a lot of the time, there is always.. ALWAYS something that has to change because his method is better than mine.

For example, just now I pushed up some code that literally just adds in the user's email to the view which is already in the store for that action/effect anyway. I added one line of HTML.

He comments saying that I need to change the way it gets the email by doing a different request in the effect, to get the current user id, and from that match it against the email address, and THEN display it in the view.

This ticket took me 5 minutes. He's making me make it 30-60 minutes (to understand his requirement and implement it).

Is this normal? Am I over reacting?

Opinions please!

First rant here..

So earlier this week, on a php Laravel project, I created a set of nice new features.

The code is tested, locally all fine, I push to Github, circleCi kicks in and double checks myself, still everything green. (Just for a not, its a private project so only I work on it.)

I go ahead and merge, deploy to staging and continue on my next ticket, which is a very small one.

I call it the day, next day I pick back up where I left, test locally, all green, push... then circleCi says no.

I spend 2 days debugging, trying to figure out what is wrong without advance. I just push develop branch again, guess what also failing.

I leave it for the day as I already spend enough time on it.

This morning, I simply do a composer update, push and everything miraculously starts working.. even if there were no changes in the working branches.

Im so mad right now, and this is going in my "try this before you debug a ci" book..

The global joke of Information Security

So I broke my iPhone because the nuclear adhesive turned my display into a shopping bag.

This started the ride for my character arc in this boring dystopia novel:

Amazon is preventing me from accessing my account because they want my password, email AND mobile phone number in their TWO.STEP Verifivation.
Just because one too many scammers managed to woo one too many 90+y/o's into bailing their long lost WW2 comrades from a nigerian jail with Amazon gift cards and Amazon doesn't know what to do about anymore,

DHL is keeping my new phone in a "highly secure" vault 200m away from my place, waiting for a letter to register some device with a camera because you need to verify your identity with an app,

all the while my former car insurance is making regress claims of about 7k€ against me for a minor car accident (no-one hurt fortunately, but was my fault).

Every rep from each of the above had the same stupid bitchass scapegoat to create high-tech supra chargers to the account deletion request:

- Amazon: We need to verify your password, whether the email was yours and whether the phone number is yours.

They call it 2-step-verification.

Guess what Amazon requests to verify you before contacting customer support since you dont have access to your number? Your passwoooooord. While youre at it, click on that button we sent you will ya? ...

I call this design pattern the "dement Tupi-Guarani"

- DHL: We need an ID to verify your identity for the request for changing the delivery address you just made. Oh you wanted to give us ANOTHER address than the one written on your ID? Too bad bro, we can't help, GDPR

- Car Insurance: We are making regress claims against you, which might throw you back to mom's basement, oh and also we compensated the injured party for something else, it doesn't matter what it is but it's definitely something, so our claims against you just raised by 1.2k. Wait you want proof we compensated something to the injured at all? Nah mate we cant do that , GDPR. But trust me, those numbers are legit, my quant forecasted the cost of childrens' christmas wishes. You have 14 days or we'll see you in court haha

I am also their customer in a pension scheme. Something special to Germany, where you save some taxes but have to pay them back once you get the fund paid out. I have sent them a letter to terminate the contract.

Funniest thing is, the whole rant is my second take. Because when I hit the post button, devrant made me verify my e-mail. The text was gone afterwards. If someone from devRant reads this, you are free to quote this in the ticket description.

Fuck losing your virginity, or filing your first tax return, or by God get your first car, living through this sad Truman dystopia without going batshit insane is what becoming a true adult is.

I am grateful for all this though:

Amazon's safety measures prevented me from spending the money I can use to conclude the insurance odyssey, and DHLs "giving a fuck about customers" prevention policies made me support local businesses. And having ranted all this here does feel healthy too. So there's that.

Oh, cherry on top. I cant check my balance, because I can only verify my login requests to my banking account wiiiiiiith...?

A software had been developed over a decade ago. With critical design problems, it grew slower and buggier over time.
As a simple change in any area could create new bugs in other parts, gradually the developers team decided not to change the software any more, instead for fixing bugs or adding features, every time a new software should be developed which monitors the main software, and tries to change its output from outside! For example, look into the outputs and inputs, and whenever there's this number in the output considering this sequence of inputs, change the output to this instead.
As all the patchwork is done from outside, auxiliary software are very huge. They have to have parts to save and monitor inputs and outputs and algorithms to communicate with the main software and its clients.
As this architecture becomes more and more complex, company negotiates with users to convince them to change their habits a bit. Like instead of receiving an email with latest notifications, download a csv every day from a url which gives them their notifications! Because it is then easier for developers to build.
As the project grows, company hires more and more developers to work on this gigantic project. Suddenly, some day, there comes a young talented developer who realizes if the company develops the software from scratch, it could become 100 times smaller as there will be no patchwork, no monitoring of the outputs and inputs and no reverse engineering to figure out why the system behaves like this to change its behavior and finally, no arrangement with users to download weird csv files as there will be a fresh new code base using latest design patterns and a modern UI.
Managers but, are unaware of technical jargon and have no time to listen to a curious kid! They look into the list of payrolls and say, replacing something we spent millions of man hours to build, is IMPOSSIBLE! Get back to your work or find another job!
Most people decide to remain silence and therefore the madness continues with no resistance. That's why when you buy a ticket from a public transport system you see long delays and various unexpected behavior. That's why when you are waiting to receive an SMS from your bank you might end up requesting a letter by post instead!
Yet there are some rebel developers who stand and fight! They finally get expelled from the famous powerful system down to the streets. They are free to open their startups and develop their dream system. They do. But government (as the only client most of the time), would look into the budget spending and says: How can we replace an annually billion dollar project without a toy built by a bunch of kids? And the madness continues.... Boeings crash, space programs stagnate and banks take forever to process risks and react. This is our world.

Three days ago my focus was shifted from a development role to a support role. I was shifted to replace another support guy who had used fraud to get the position. I have no experience with this role but there was decent KT and I'm catching on fine. During onboarding and KT I'm serving as the first contact for new tickets and whatnot...

Today I got a ticket with an error on our production instance that no one had ever seen before. It prevented the guy from using our service entirely. I tried to reproduce it and... I couldn't use the service either. No one could. Everything was down. I could see the sweat building on my manager's forehead.

Thankfully another member on my team has done a bit of support before, so we collaborated with each other and other teams throughout the day to figure out what's wrong and how to fix it. I'm listening to them chat remotely as we speak - so far I've been working on it 9 hours straight.

This service is used by everyone - it's a business critical service with due dates on actions and escalations to managers... Imagine if the support ticketing service for your company crashed. That means a lot of people are asking what's wrong, requiring extensions, etc. I've been answering to managers and seniors in the business throughout the day.

The best part? We figured out why the server went down, and the reason is fantastic: someone updated the server's code without telling anyone, and all they had done was remove critical parsing code. Just took it right out, pushed, redeployed. We don't know who did it or who even has access to do that. I guess I have some detective work cut out for me after we've fixed everything that was broken by that.

I miss coding already.

Get a ticket for a low priority bug, reported internally. Fix the issue mentioned in the bug.

Moves to QA environment, the original bug reporter tests and *passes* the ticket.

Moves to Staging environment, same exact individual then *fails* the testing. Cites totally new/unrelated changes that need to be made.

Apparently our the workflow is -

Code->QA->Staging->Requirements

Makes sense! :)

A loooong time ago...

I've started my first serious job as a developer. I was young yet enthusiastic as well as a kind of a greenhorn. First time working in a business, working with a team full of experienced full-lowered ultra-seniors which were waiting to teach me the everything about software engineering.

Kind of.

Beside one senior which was the team lead as well there were two other devs. One of them was very experienced and a pretty nice guy, I could ask him anytime and he would sit down with me a give me advice. I've learned a lot of him.

Fast forward three months (yes, three months).

I was not that full kind of greenhorn anymore and people started to give me serious tasks. I had some experience in doing deployments and stuff from my other job as a sysadmin before so I was soon known as the "deployment guy", setting up deployments for our projects the right way and monitoring as well as executing them. But as it should be in every good team we had to share our knowledge so one can be on vacation or something and another colleague was able to do the task as well.

So now we come to the other teammate. The one I was not talking about till now. And that for a reason.

He was very nice too and had a couple of years as a dev on his CV, but...yeah...like...

When I switched some production systems to Linux he had to learn something about Linux. Everytime he encountered an error message he turned around and asked me how to fix it. Even. For. The. Simplest. Error. He. Could. Google. Up.

I mean okay, when one's new to a system it's not that easy, but when you have an error message which prints out THE SOLUTION FOR THE ERROR and he asks me how to fix it...excuse me?

This happened over 30 times.
A. Week.

Later on I had to introduce him to the deployment workflow for a project, so he could eventually deploy the staging environment and the production environment by hisself.

I introduced him. Not for 10 minutes. I explained him the whole workflow and the very main techniques and tools used for like two hours. Every then and when I stopped and asked him if he had any questions. He had'nt! Wonderful!

Haha. Oh no.

So he had to do his first production deployment. I sat by his side to monitor everything. He did well. One or two questions but he did well.

The same when he did his second prod deploy. Everythings fine.

And then. It. Frikkin. Begins.

I was working on the project, did some changes to the code. Okay, deploy it to dev, time for testing.

Hm.

Error checking out git. Okay, awkward. Got to investigate...

On the dev server were some files changed. Strange. The repo was all up to date. But these changes seemed newer because they were fixing at least one bug I was working on.

This doubles the strangeness.

I want over to my colleague's desk.

I asked him about any recent changes to the codebase.

"Yeah, there was a bug you were working on right? But the ticket was open like two days so I thought I'll fix it"

What the Heck dude, this bug was not critical at all and I had other tasks which were more important. Okay, but what about the changed files?

"Oh yeah, I could not remember the exact deployment steps (hint from the author: I wrote them down into our internal Wiki, he wrote them done by hisself when introducing him and after all it's two frikkin commands), so I uploaded them via FTP"

"Uhm... that's not how we do it buddy. We have to follow the procedure to avoid..."

"The boss said it was fine so I uploaded the changes directly to the production servers. It's so much easier via FTP and not this deployment crap, sorry to say that"

You. Did. What?

I could not resist and asked the boss about this. But this had not Effect at all, was the long-time best-buddy-schmuddy-friend of the boss colleague's father.

So in the end I sat there reverting, committing and deploying.

Yep

It's soooo much harder this deployment crap.

Years later, a long time after I quit the job and moved to another company, I get to know that the colleague now is responsible for technical project management.

Hm.

Project Management.

Karma's a bitch, right?

I have had it with the new pm for my project. We've had to literally write down rules for him to follow on how we want to run our project.
- we always go over time on standup because he's asking everyone specific questions about each ticket we're working on instead of just letting us give our updates. Wrote a rule for not doing that.
- he gets overly excited to get things done to the point that he's approved a PR himself and merged a production release during off hours.
- we're a team of 3 devs but he has 7 big items he wants us to work on concurrently.
- we use jira to keep track of things but he insists on us updating a spread sheet that he made as well. We just straight up told him no but he'll bring it 3 times every week.
- he wants us to write a report of our daily progress in our jira ticket before we give the same updates on standup
- every time I give him an estimate, he tells the clients it's a promise we'll get it done by x date.
- he never pushes back and says yes to everything
- oh here's a funny one, he's "reviewed" my code several times

Idk what to do here anymore. We've literally talked to him about all of these issues. He'll change for a few days and go back to doing whatever he does.

Now that my math posts have failed to garner the anger they formerly did, we here at Wisecrack Studios, like all teams of people completely out of ideas, have come up with a brilliant never-before-tried concept to bring fresh shitposts to your pocket-telescreen this fine year of 2020.

We present to you the DevRant shitposter census!

Yes we pride ourselves in our quality bait and bullshit here at WS. Founded in [previous year a long long time ago], we focus on craftmanship, tradition, and doing it right. Our bait is loved the world over for "it's fresh flavor", "so good, it's like you're abusing heroin right along with the company employees!'

And now, you too get to participate and choose your very own bullshit!
You could say we may have invented a totally new word just to describe it: crowdsourcing!
Isn't it just *brilliant*.

Here is Wisecrack's "Private Select" census, of only the most choice *premium* finely-aged shitpost ideas for this [current year].

Please, please, one vote per customer!

* Moar javascript shitposts (no we won't be doing any more, even WE are tired of js rants).

* Overly pixelated memes (obviously not) blatantly ripped and automatically uploaded via shitty selenium scripts

* Real life hijinxs, trolling shitty companies hiring processes for fun at their expense!

* DevRantCon now with 100% more orgies. Reserve your kickstarter ticket today.

* Disappointing vaporware announcements that take ten minutes to read and build your excitement up only to crush it before your very eyes like a child's first lego build in the hands of an angry nd merciless andre the giant disappointed by the craftmanship of a five year old.

* A livestream of a monkey on an actual typewriter, with a btc betting pool each time an actual word is typed, along with a $5 "shock the monkey" button to spice things up a bit
(our lawyers are informing us this may or may not be illegal in some or all nations. We'll get back to you when sealand responds with our request about their laws on unnecessary animal cruelty. )

* Video conference with devrants creators where we all play "I've never" that doesn't end until at least one person passes out black drunk.

* Weekly comedy write ups with jokes (not obviously) blatantly stolen from cards against humanity

* HipsterRants: why your favorite [thing - game, music, movie, book] sucks, and why I hate you for liking it.

* Did we mention javascript rants?

* Cool new projects by devranters and our merciless breakdown of why each one is pure, unadulterated shit, everything that was done wrong, and why you should personally be ashamed for using it.

* SadRants: cancer, meth abuse, homelessness, how we'll all die at the end, and how the sun will one day turn into a giant ball of fire that will consume the earth and leave no trace that anyone ever existed, and nothing we do will ultimately matter.

* HappyRants: ( ͡° ͜ʖ ͡°) oh yeah, you feeling it now mr krabs?

* Technical breakdowns that are completely wrong, utterly incompetent, intentionally misleading, and wildly upvoted by people who are unfamiliar.

Vote for your favorite topic/idea today! or even submit your own for our 'consideration'!

Clickbait, now in technicolor!

I work for an investment wank. Worked for a few. The classic setup - it's like something out of a museum, and they HATE engineers. You are only of value if work on the trade floor close to the money.

They treat software engineering like it's data entry. For the local roles they demand x number of years experience, but almost all roles are outsourced, and they take literally ANYONE the agency offers. Most of them can't even write a for loop. They don't know what recursion is.

If you put in a tech test, the agency cries to a PMO, who calls you a bully, and hires the clueless intern. An intern or two is great, if they have passion, but you don't want a whole department staffed by interns, especially ones who make clear they only took this job for the money. Literally takes 100 people to change a lightbulb. More meetings and bullshit than development.

The Head of Engineering worked with Cobol, can't write code, has no idea what anyone does, hates Agile, hates JIRA. Clueless, bitter, insecure dinosaur. In no position to know who to hire or what developers should be doing. Randomly deletes tickets and epics from JIRA in spite, then screams about deadlines.

Testing is the same in all 3 environments - Dev, SIT, and UAT. They have literally deployment instructions they run in all 3 - that is their "testing". The Head of Engineering doesn't believe test automation is possible.

They literally don't have architects. Literally no form of technical leadership whatsoever. Just screaming PMOs and lots of intern devs.

PMO full of lots of BAs refuses to use JIRA. Doesn't think it is its job to talk to the clients. Does nothing really except demands 2 hour phone calls every day which ALL developers and testers must attend to get shouted at. No screenshare. Just pure chaos. No system. Not Agile. Not Waterfall. Just spam the shit out of you, literally 2,000 emails a day, then scream if one task was missed.

Developers, PMO, everyone spends ALL day in Zoom. Zoom call after call. Almost no code is ever written. Whatever code is written is so bad. No design patterns. Hardcoded to death. Then when a new feature comes in that should take the day, it takes these unskilled devs 6 months, with PMO screaming like a banshee, demanding literally 12 hours days and weekends.

Everything on spreadsheets. Every JIRA ticket is copy pasted to Excel and emailed around, though Excel can do this.

The DevOps team doesn't know how to use Jenkins or GitHub.

You are not allowed to use NoSQL database because it is high risk.

I haven't felt an urge to post on here in a while just because things have been going so well. But this month, is just not that kind of month anymore.

I'm upset. I'm upset by how I've been uprooted from my routine. I know I shouldn't be that bothered by it and things always change. But what the fuck is this company thinking to be using it's own fucking home baked ticketing system!

WHAT THE EVER LIVING FUCK IS THIS SHIT!

Let's go over the issues it has
1. I can't fucking email my clients through it
2. all emails are not recognized automatically. In other words each new email creates a new ticket if it does not have the tracking number attached to it.
3. I have to fucking hunt around in my inbox that is now bombarded by every email that is created for this ticketing system. Slap on a fucking tracking number. And then HOPE TO FUCKING GOD that the person on the other end doesn't erase the subject and cause the system to create a new ticket just for it.

Let's go over Zendesk which they've decided to decomission.
1. I. DON'T. HAVE. TO. DO. ANY. OF. THAT. FUCKING. SHIT.
2. That's it. It's fucking simple

Seriously. They forced me off of my original platform because this company already had a "ticketing system", if you can even fucking call it that, working.

And just if you weren't aware, all of this change happened because my company got bought out. It got bought out by this behemoth company that isn't willing to let me continue using a system; that has been very efficient, mind you, and instead make me use their system.

I. FUCKING. HATE. THIS.

Every fucking day! I have to do this stupid bullshit of emailing clients from my personal work email instead of on the direct ticketing system.

When I first started using this thing I actually thought I could use it to email the clients. For a solid two weeks I was "communicating" to clients through their ticketing system. Only to find out that the entire time those clients were not getting my actual fucking email! WHAT THE ACTUAL FUCK?

Then these guys tell me after the fact. "Oh that's strange... We never noticed that you can't send emails through it... We always just had used our work emails."

Are you fucking jerking my chain! You guys have literally been sitting in this slimy pit of hell for so long that you don't even know there are better options out there!

You don't have to fucking live this life!!

I don't think I'm going to make it. Something needs to change. And I know upper management isn't going to do it, because I fought hard to try and keep Zendesk. They are not keeping it. After this next quarter it is officially gone.

I'm trying to think of coding solutions to make my situation better... But I shouldn't have to fucking do that! There are perfectly good working solutions out there, and this company doesn't want to budge because "that's the way we've always been doing it"

I'm going to fucking rip out my hair.

We've been using JIRA for over half a year now, and my colleagues still can't use it properly.

I've never had the problem, but to some amazing technological feat, every time they create a ticket, it "disappears", so they make a NEW ticket with just the title references to the actual one.

Love my daily review of JIRA, it's like a fucking raiders of the lost ark scene.

"ooooo what does this one mean, perhaps there is a clue if i shine a light on it just right"

jesus christ incompetence is rampant

Hey DevRant, I'd like you to meet "Marketing Brandon", his favorite daily activities include:

- asking me when that landing page is going to be ready

- asking how to support a customer on live chat even though he chose to assign the ticket to himself in the first place

- explaining how important social media is

- telling me he's working as fast as he can on some website copy I need and then sitting and composing tweets for 40 minutes

- asking if I can "just real quickly when I get the chance" implement a huge new feature for our users

- announcing to the entire office that he "has to leave early today" because the pet store closes at 5 and his ferret ran out of food yesterday

-.-

Does your office have a Marketing Brandon or similar?

I told my new Director that I am not one for going with third party vendors. He claimed that I was biased. I am really.

But I told him that support and troubleshooting are the main reasons why I dislike third party vendors as well as the request for X software to do Y non supported thing, they always state during a sales call that they can accommodate, they never do.

As an example, I send them the logs of a support ticket for one particular piece of software that we have, for which I detailed the situation, only for them to NEVER respond and then after 5 days close the ticket stating that I never replied back to them, even when they never replied back.

A custom made in house solution will always be superior to your run of the mill all encompassing app. But try and make a non dev understand this. I wish my old director was back. I miss the fuck out of that dude. Loved working for him.

A few months back I was talking with our web team and we determined a ticketing software would be useful for clients to submit website updates. Rather than request we buy one, because we constantly get told to stop spending, I spent my free time building it out. We tested it and decided it was ready to present to management.

Management tells us that clients aren't going to use something like this (4 fields and optional file upload). The project sits in a repo untouched for some months.

<Time passes>

Company-wide email come in announcing our brand new ticket system for clients to submit issues about our software. Then a second email comes in to me asking why the web team never thought to do something like that and went on about how useful it would be if we had something similar. I link them to the one I built and my notes from our previous meeting.

Manager who told me clients would never use this: Let's talk about this next week and see if we can get people to use it.

It's been 3 weeks and the meeting has been rescheduled 5 times.

This is gonna be a long post, and inevitably DR will mutilate my line breaks, so bear with me.
Also I cut out a bunch because the length was overlimit, so I'll post the second half later.

I'm annoyed because it appears the current stablediffusion trend has thrown the baby out with the bath water. I'll explain that in a moment.

As you all know I like to make extraordinary claims with little proof, sometimes
for shits and giggles, and sometimes because I'm just delusional apparently.

One of my legit 'claims to fame' is, on the theoretical level, I predicted
most of the developments in AI over the last 10+ years, down to key insights.
I've never had the math background for it, but I understood the ideas I
was working with at a conceptual level. Part of this flowed from powering
through literal (god I hate that word) hundreds of research papers a year, because I'm an obsessive like that. And I had to power through them, because
a lot of the technical low-level details were beyond my reach, but architecturally
I started to see a lot of patterns, and begin to grasp the general thrust
of where research and development *needed* to go.

In any case, I'm looking at stablediffusion and what occurs to me is that we've almost entirely thrown out GANs. As some or most of you may know, a GAN is
where networks compete, one to generate outputs that look real, another
to discern which is real, and by the process of competition, improve the ability
to generate a convincing fake, and to discern one. Imagine a self-sharpening knife and you get the idea.

Well, when we went to the diffusion method, upscaling noise (essentially a form of controlled pareidolia using autoencoders over seq2seq models) we threw out
GANs.

We also threw out online learning. The models only grow on the backend.
This doesn't help anyone but those corporations that have massive funding
to create and train models. They get to decide how the models 'think', what their
biases are, and what topics or subjects they cover. This is no good long run,
but thats more of an ideological argument. Thats not the real problem.
The problem is they've once again gimped the research, chosen a suboptimal
trap for the direction of development.

What interested me early on in the lottery ticket theory was the implications.
The lottery ticket theory says that, part of the reason *some* RANDOM initializations of a network train/predict better than others, is essentially
down to a small pool of subgraphs that happened, by pure luck, to chance on
initialization that just so happened to be the right 'lottery numbers' as it were, for training quickly.

The first implication of this, is that the bigger a network therefore, the greater the chance of these lucky subgraphs occurring. Whether the density grows
faster than the density of the 'unlucky' or average subgraphs, is another matter.
From this though, they realized what they could do was search out these subgraphs, and prune many of the worst or average performing neighbor graphs, without meaningful loss in model performance. Essentially they could *shrink down* things like chatGPT and BERT.

The second implication was more sublte and overlooked, and still is.
The existence of lucky subnetworks might suggest nothing additional--In which case the implication is that *any* subnet could *technically*, by transfer learning, be 'lucky' and train fast or be particularly good for some unknown task.

INSTEAD however, what has happened is we haven't really seen that. What this means is actually pretty startling. It has two possible implications, either of which will have significant outcomes on the research sooner or later:
1. there is an 'island' of network size, beyond what we've currently achieved,
where networks that are currently state of the3 art at some things, rapidly converge to state-of-the-art *generalists* in nearly *all* task, regardless of input. What this would look like at first, is a gradual drop off in gains of the current approach, characterized as a potential new "ai winter", or a "limit to the current approach", which wouldn't actually be the limit, but a saddle point in its utility across domains and its intelligence (for some measure and definition of 'intelligence').

If your comment on an issue tracker ticket starts with the word 'also' just take a minute and create a new bloody ticket. Especially if the original ticket is resolved and you're going to leave it as resolved.

Wow WTF!

So for a new client, they have their domain on a registrar that has the most ugliest and confusing UI ever.

So I decided to transfer the domain to somewhere better.

Guess what, it takes 5 days for them to release the domain. The site would be down and I won't be able to proceed with my work until transfer is complete.

In hopes to speed up the process, I tried to create a ticket. There is no ticket system and their only available contact email listed is sales@shittiestdomainregistarever.com

I mailed them yesterday evening hoping for a reply.

Few hrs ago, I received a bunch of automated email on some ticket I never created.

The biggest WTF is that the To: on that email is some other customer's gmail address and I am CC'd along with a bunch of other customers gmail and hotmail addresses.

Seriously, WTF is this?! I'm glad I took the decision to move from them

In the country where I live the national railway company just replaced their perfectly functional (old looking) site with a new one. It looks very nice until you start using it. Reloading the page logs you out. Adding a saved passenger before was filling two fields and ticking and save now you go to profile then select it using 15 clicks then save and then you can't pick it when buying tickets you must add it all again (used to work before). The list of trains matching your criteria used to be a fairly compresses table so you could see a lot of trains without scrolling also showed info on them. Now it only shows departure arrival and time. Also each table cell has 4x font size padding and is float right with around 20% of left side being taken by a menu. Information about the trains' journey is still shown but not in full detail. After you put the ticket in the cart it only shows you basic information and there is no full info before checkout. Also now you can't pick which seat you want yours next to.
So then what did they fix compared to the old? Now you can buy tickets for trains that are late like if that's gonna make everything easier... They also fixed that now you don't need two accounts if you want to use the mobile app (which by the way broke after the update in every possible way).

So the question is: why the fuck do we need so much eye candy if the product becomes unusable in the end?

When IT is like : hey our new grafana is at this place "some URL"

I submit a bug ticket: "I can't see metrics about this server that has been running for a while"

Their comment on the ticket : the URL to the old grafana

New Marketing Person: [via slack] Hey! I left a comment on the JIRA ticket. I didn’t know how to tag you so I’m messaging you here to make sure you see it.

Me: [slack] Ok, thanks for letting me know. It works the same way it does in slack. Type “@“ followed by a name.

Me: [inner monologue] 🙄 You could have also just Googled it instead of expending energy and time on this slack exchange.

Same person leaves another JIRA comment later… and doesn’t tag me…Why do I even bother to be helpful…

So ok, today was a crazy day.
New sprint, new ticket.
Work on the bug tickets first he said ….

Sure can. Oh had I just known that this very first innocent looking ticket is the way to coder‘s hell ….

‚Access of undefined‘ it said. Easy to fix, I thought.
Until I found the very same code twenty-fucking-two times over about 50 files!

Who would guess that exportSingleOperatorBooking, exportSeveralOperatorBookings, exportAllOperatorBookings (… and more) could in practically be the same? Nah, they all use different interfaces.
Oh wait, the alias type of the extended sub-interface of file misc.ts is the same logical content as a differently named interface below another different interface with the same content as in another ts file?
Wait that can‘t be. Riiiiight?? 😳

8h later I have barely scratched the surface of refactoring this shitshow of a project.
But no, I refuse to put the same error handling multiple times in different places.
I could have been done already. I could have saved my soul, my sanity. But I will be brave and strong to save the innocent developer that will cometh after me. For I shall be rewardeth for my sacrifice.
Amen.

We often give access to a product owner from the customer on our Jira to keep up a good communication and everyone stays up to date as everything is on the board and not hidden in emails or paper notes on the desk of the guy that is on vacation.

So far, so good

Our customers really like this as they can comment on tickets and they are integrated in the workflow because they can push into the backlog and can review finished tasks.

It is just getting better for everyone so where is the rant?

One project is just a dump of shitty mixed content tickets. But how? They look really neat. There are tickets like "fixes from meeting 20th of may" which are initially well structured with approximately 4 subtle changes to the UI and some explanation and screenshots.

PM says: Good ticket. There you go ticket, into the customer review loop of doom.

20 comments and 13 status changes later. Point 43 from comment 17 is referenced in comment 20 to keep on hold as a third party needs to give feedback, point 7 is still not solved correctly as dev 2 was not aware that it was already discussed and changed in the ticket "Call from 25th of may" where in addition the resolution of points 5-12 were requested with an additional excel file to import.

By now we have the 8th of august and literally 17 of these kind of tickets.

I guess we need to improve the workflow and request a new product owner. But this far I just table flip everytime I get one of these tickets assigned.

TFW you are finally making progress on a project... and a ticket comes in. Ok, just knock that out... intern needs help. Ok, real quick, I'll help my man out... boss wants to discuss a new project. Ok... what was I working on?

Does anyone else's manager measure their performance based on jira ticket count or merges to master? It feels like a new lines-of-code measure to me...