*computer fell, broken in pieces*

Me calling [Microsoft] tech support: hey can you check my warranty on this computer, I think I broke it?

Tech support: yes sir but we must first go through the troubleshooting steps,

Me: no, no I just-

Tech support: have you tried pressing F8 sir?

Me: umm… no, look I'm just -

Tech support: sir please press the F8 key sir

Me: okay… I pressed it, now can you just check my-

Tech support: sir please what happened when you pressed F8?

Me: it's broken, now if you could just check my warranty -

Tech support: sir I'm sorry sir I think you did it wrong. Please press F8

Me: no just check my-

Tech support: sir I think you do not understand, sir it is at the top-

Yup.

Every single time I visit my family during holidays they expect one to fix their computer/smartphone/printer/whateverFuckingShittyIOT-Device... Just printed them postcards this time ¯\_(ツ)_/¯

Also: Hello devRant! Just been reading here for a week and every single day was full of gold - Thanks :)

First time meeting girlfriends grandparents.

👴👵: So what do you do?
😎: I'm a software engineer ... So computers and stuff.
👴: Oh, can you have a look at my phone? There's that weird icon I don't understand ...

So within five minutes, I was their tech support. It was an icon for Android Nearby, btw and I didn't have an explanation ready.

That happened five more times this evening.

// family tech support

Dad: *clicks something*
Dad: *something strange happens*
Dad: Hey son, come over here. What happened?
Son: Hm.. what did u click?
Dad: I don't know. Aren't you supposed to know that? You're our computer genius.

Friend: Hey, can you fix my laptop? The hard drive is almost full.

Me: (Looking through his folders) Maybe it's because of this. Why do you have 3000+ files in your downloads folder? Maybe I should delete some of this.

Friend: No no, please don't touch the downloads folder, I have some very important documents there.

Me: Why don't you move them to a separate folder then? You should organize the ones you actually need and delete the rest. This folder is a complete mess.

Friend: No no, the problem is not the downloads folder, there must be something else. Can't you just uninstall some programs to free up space?

Me: I could, but I don't know which ones you actually use.

Friend: What? You should know!! You studied computer science for this!!

Me: First of all, there is not a single class in the whole 4 years of university called "How to uninstall programs and free up space on 128GB hard drives of shitty €400 computers". Second of all, I don't know why you were expecting me to find a magic button on your laptop that immediately frees up all the space in a hard drive without actually deleting anything. That's not how computers work, you know.

Friend: Hey if you didn't want to help me you could have said so in the first place.

Me: FML

local tech support

So my Girlfriend bought a new iPhone at Verizon today. Cool story, I know, but here's where it's gone from there.

Firstly her debit wouldn't run as credit, so we used mine but that's the least of it (but began it).

So she has 16,000 photos... Alot, sure, but not the issue. Obviously with that amount of data she wasn't about to reasonably use iCloud to back it up (understandable only by me) so she was confronted both by me and the Verizon employee about this issue to where we both (the Verizon employee and I) agreed that an iTunes backup/restore was the only way to preserve her data. She was confused. No worry, told her I had it handled and the Verizon employee agreed. Great. Yet we get home and begin the process. My girlfriend was not on the latest iOS (understandable given the battery scenario and she was on an iPhone 6) and this was ridiculous to her because she had to update in order to do the iTunes back up. Whatever, I brushed it off. Her phone was updated, and backed up... Which took a while but we are talking 30gb (of which she had no understanding of how much that was). After the back up we discovered her new phone wasn't working due to a bad sim, great, no problem we have the old one... But oh no. "I don't want that shitty old sim" she said. Uhmm what... I say, and say let me get an earring (to switch the Sims) and she gave one to me and as soon as I went to pop the tray, she had a fucking heart attack as if I was demolishing her phone. I talk her down, get it switched, get the phone to restore (slow process as she's complaining... 30gb mind you) and it works. She goes to bed. Comes back, texts aren't working. I say imessages or texts (now she has no idea) I troubleshoot, seems nothing's working, and that's okay Verizon must of reinstated the new sim and deactivated the old (fine). I switch them and it works. She proceeds to berate me about the SIM cards because she didn't want the 'old shitty one' (the one that got us to the place of a functioning phone).

Now everything works and she claims a Genius bar employee would of done this in minutes.

I (obviously) lose my shit, now I'm sleeping on the couch.

Im an IT professional / programmer..... this shit really ticked me off.

Cleaning lady just asked me what OS I use. "Well, Linux" I replied. Oh, she said, I'll ask my husband if he knows about it. He's also good with computers (probably tech support chap or something like that).

I figured that she might not remember the name "Linux", so I thought about writing it down. But it was so hard to resist the thought of instead writing down "btw I use Arch Linux"! 😆

My dad: Hey Sébastien, I think my computer has a problem, can you look my computer ?
Me: Sure.
*walks in front of the computer*
*looks at the screen*
*go away*
My dad: But, you don't fix it ?
Me: Nope, you just asked me to 'see' your computer
*walks away*

!rant
A few days ago a friend of mine rang me up complaining about internet issues with his computer. As usual I did the "is it plugged in, turn it off then on again" sort of thing to waste time while my pasta was cooking. After a while he asked if I had another bogus solution, so I suggested flushing his toilet.

He runs off, I hear the flush, comes back and viola - it fucking worked.

The point of this is: if it don't work, flush the toilet. You're welcome, tech support out ✌️

So I visited my aunt's house a few days back.
They heard I write code (read: Google and copy-paste from Stack Overflow), and wanted me to help repair their computers.
Saw my cousin playing Battlefield 4 at sub-20 fps with a GTX 750 Ti on the lowest settings. His fucking CPU fan was bust, and judging by the amount of dust in his system, I literally thought he was cramming dust in there on purpose.

After a heavy dusting, another stick of RAM (4GB -> 12GB), a new heatsink (CoolerMaster T400i), and a fresh copy of Windows 10 (along with Office, etc.), he could play games at 60+ fps again.

What do I get? Not even a fucking thank you. Just a "you done yet? I want to play video games."
I mean... Gee. Your cousin flew all the way to a new continent, spent his precious vacation time helping you out, and all he gets is a cold-ass shoulder.
Even my fucking ex gave me more than that.

Tech support to my friend:

Friend: Root my phone!
Me: why
Friend: play store is not working
Me: why do u want to root for that?
Friend: is there any other option?
Me: give me ur phone

After 20 sec ...
Me: Sign in to ur Google account 😐😐

*calls grandpa I don't usually talk to that much to congratulate him for his birthday*

*grandpa picks up*

*congratulates*

Him: so, I know that you study CS and I was working on something [Word document at the moment] and my letters keep getting different sizes! Sometimes they're small, sometimes they're big, sometimes they're in between! I have to erase everything everytime because they just get messed up every time!

Me *sighing, but confused because upper-case and lower-case are the same with "big letters" and "small letters", respectively, in my native language: have you checked Caps Lock on your keyboard?

Him: What is that? I have Esc, 1, 2, 3,... (proceeds to read me the keys on the keyboard)

*explains where caps lock is*

Him *gets angry*: no, you don't understand, sometimes they're small, sometimes they're big and sometimes in between! Caps Lock doesn't solve it! *proceeds to read the keys from the keyboard again*

*thinking that maybe it's the font then, asks about the Word version, to know what to point him to*

Him: WHAT? Word? No! I'm using my keyboard! What don't you understand! I explain to you and you have no idea!

Me: well, I'd need then maybe to see the screen

Him: I'm so angry with you, you say you study so much but are not even able to help me with such a small problem. I'll just find someone else. Thanks for your wishes *hangs up*

And this is how I only tried to congratulate my grandfather for his birthday but turned into a "failing" tech support. I just wanted to be a good granddaughter

No, I don't know why your keyboard isn't working. I'm a web developer. Have you tried turning it off and on again?

Me: "My PC is sad what should i do? "
Tech-Support: "what do you mean your PC is sad"

i wonder whose(developer) idea was it to put just smiley instead of meaningfull error...

Storytime!

This customer comes in and practically throws a computer on the counter.

Customer: This computer isn't working. I've ran the diagnostics and it says it's software. *places a dvd case with a 32 bit Windows 7 disk in it on the counter* It had Windows 10 on it, but I want Windows 7 on it.

Me: Well, you may have issues with the drivers if you put Windows 7 on it--

Customer: I don't care, I just want Windows 7.

Me: You SHOULD care. That means no wifi, no display, no mouse... Windows 7 doesn't like Windows 10 hardware.

Customer: Then... check to see Windows 7 compatibility!

Me: Alright.... *makes notes to check for Windows 7 compatibility*

Me: So has this Windows 7 been used before?

Customer: Yes, it has.

Me: On how many computers?

Customer: I've installed it on two computers and it works just fine.

Me: That's weird because Windows license keys are for one computer only. Are both of them connected to the internet?

Customer: Yes.

Me: Well, okay then... *finishes up ticket*

Customer: I work in this field and I just don't understand why they don't come with the disks anymore. How much is a Windows 10 disk?

Me: *gives price*

Customer: And do you have any?

Me: Let me check *I go to where they are, find some and come back out*

Me: Unfortunately we're out at the moment and would have to special order some back in.

Customer: OK. So then how much to fix this computer?

Me: *price of installing Windows and backing up data*

Customer: That's halfway to the price of a new one of these!

Me: Well yes, an HP at Walmart... But you do have that option if you want to take it.

Customer: Well, why does it cost that much?

Me: Well, it's $labor1 to install Windows, $labor2 to do some basic setup and drivers, and $labor3 to backup and restore data.

Customer: Oh, well I don't want data.

Me: Okay, well then it would be $total - $labor3

Customer: ...Okay, fine

Me: *updates the ticket*

When she finally left I put it on the bench and the first message said "SMART ERROR." I then did 4 different tests that said "lol, the hard drive is failing."

If you "worked in this field," you would know that a SMART error is hard drive related.

If you worked in this field, you would know that Windows is only a 1PC license, so why are you lying about installing it with no issues on other computers?

If you worked in this field, you would know you would want a 64bit Windows on your computer.

If you worked in this field, you would know how to find a Windows 10 installation media online.

If you worked in this field, you would know that HPs are not good computers to get.

IF YOU FUCKING WORKED IN THIS FIELD YOU WOULDN'T BE SUCH A FUCKING CUNT.

I’m the tech support of my family and I’m proud! 😎

I only hate it if other people treat me like their personal tech support

Fucking trueee

My ISP advertises themselves as IT-nerds. I once contacted the support, not tech support, just the usual support. I wanted to use my own router instead of theirs, and the supporter actually knew how I should configure my vlan and a lot of other technical stuff.

Why aren’t all ISP’s like mine?

How do normal people get into situations like these?...

The Orange Juice Saga ....

I've just come off one of the stupidest calls ever.

Firstly, I am not in tech support, I'm a software developer - read the below with this in mind.

My client called up to say the system I created as been compromised. When he attempts to login, he is logged off his Windows machine.

He'd also apparently taken his PC to ***insert large UK computer superstore here***, who took £100 plus to look at the machine and conclude his needs to buy a new PC.

I remoted into his computer to see WTF was going on.

As he described, visiting my login form did log you out. In fact, whenever you pressed the "L" key you were logged out. Press the "M" key, all windows were minimized. Basically, all Windows hotkeys appeared to be active, without the need to press the Windows key.

Whilst connected to his PC I spent a good 30 minutes checking keyboard settings and came up short.

After asking all the normal questions (has anything changed on your PC, have you installed stuff lately etc.) without any useful answers I got nothing.

I then came across an article stating several presses of the Windows in quick succession will solve the issue.

I got the client to try this, pressed the "L" key (which would have logged me off previously) and the issue was resolved.

Basically, the Windows key was "stuck", which oddly makes your PC kind of useless.

I asked the client if they'd split anything on the keyword whilst working. His exact word were simply lol:

"Oh yer, yesterday, I was trying to drink a glass of orange quickly and split some in the corner of keyboard. I did clean it up quickly though".

Yep, the issue was due to the client spilling orange juice on their keyboard , which in turn made the Windows key stick.

Disaster averted.

A call that started with the client stating I made a system that was easily compromised (i.e. my fault), morphed into a sorry saga of cold drinks.

The client did ask why the ***superstore name*** charged him money for that and recommended a new machine. That is a good question and demonstrated some the questionable tech support practices we see nowadays, even at very large stores.

To be fair to the client, he told me to bill him for half a days work as it was his own fault.

When I'm able to stop myself involuntarily face palming, I'm off for a swim to unwind :)

I actually talked to my duck. He solved my Server 500 error which said "java.lang.NoSuchFieldError: logger". I had to purge the build .class files and recompile the application and low and behold it runs.

Why is my duck a better debugger than most actual debuggers? He didn't even go to college!

Oh so you are a programmer huh? Can you copy photos from my phone to my laptop?
FML

IBM

I have replied to them with scripts, curl commands, and Swagger docs (PROVIDED TO SUPPORT THEIR API), everything that could possibly indicate there's a bug. Regardless, they refuse to escalate me to level 1 support because "We cant reproduce the issue in a dev environment"

Well of course you can't reproduce it in a dev environment otherwise you'd have caught this in your unit tests. We have a genuine issue on our hands and you couldnt give less of a shit about it, or even understand less than half of it. I literally gave them a script to use and they replied back with this:

"I cannot replicate the error, but for a resource ID that doesnt exist it throws an HTTP 500 error"

YOUR APP... throws a 500... for a resource NOT FOUND?????????!!!!!!!!!! That is the exact OPPOSITE of spec, in fact some might call it a MISUSE OF RESTFUL APIs... maybe even HTTP PROTOCOL ITSELF.

I'm done with IBM, I'm done with their support, I'm done with their product, and I'm DONE playing TELEPHONE with FIRST TIER SUPPORT while we pay $250,000/year for SHITTY, UNRELENTING RAPE OF MY INTELLECT.

Roommate's boyfriend visits just to work because his laptop can't connect via WiFi anymore.

Described the problem and fix attempts yesterday, he got two other tech savvy people involved, now suspects hardware problem.

I needed <1m to re-activate the WiFi adapter, now I'm seen as the local tech God as I deserve.

Actual rant time. And oh boy, is it pissy.

If you've read my posts, you've caught glimpses of this struggle. And it's come to quite a head.

First off, let it be known that WINDOWS Boot Manager ate GRUB, not the other way around. Windows was the instigator here. And when I reinstalled GRUB, Windows threw a tantrum and won't boot anymore. I went through every obvious fix, everything tech support would ever think of, before I called them. I just got this laptop this week, so it must be in warranty, right? Wrong. The reseller only accepts it unopened, and the manufacturer only covers hardware issues. I found this after screaming past a pretty idiotic 'customer representative' ("Thank you for answering basic questions. Thank you for your patience. Thank you for repeating obvious information I didn't catch the first three times you said it. Thank you for letting me follow my script." For real. Are you tech support, or emotional support? You sound like a middle school counselor.) to an xkcd-shibboleth type 'advanced support'. All of this only to be told, "No, you can't fix it yourself, because we won't give you the license key YOU already bought with the computer." And we already know there's no way Microsoft is going to swoop in and save the day. It's their product that's so faulty in the first place. (Debian is perfectly fine.)

So I found a hidden partition with a single file called 'Image' and I'm currently researching how to reverse-engineer WIM and SWM files to basically replicate Dell's manufacturing process because they won't take it back even to do a simple factory reset and send it right back.

What the fuck, Dell.

As for you, Microsoft, you're going to make it so difficult to use your shit product that I have to choose between an arduous, dangerous, and likely illegal process to reclaim what I ALREADY BOUGHT, or just _not use_ a license key? (Which, there's no penalty for that.) Why am I going so far out of my way to legitimize myself to you, when you're probably selling backdoors and private data of mine anyway? Why do I owe you anything?

Oh, right. Because I couldn't get Fallout 3 to run in Wine. Because the game industry follows money, not common sense. Because you marketed upon idiocy and cheapness and won a global share.

Fuck you. Fuck everything. Gah.

VS Code is pretty good, though.

brother in law spills Sprite allover his laptop and it dies, guess who he calls.

Family reunion weekend. I'm just wondering for how long this will stay a 'family reunion weekend' before it turns into a 'first person tech support weekend'

Other guy: Hello! I need your help! I don't have my password for my gmail ! Help!

Me: Okay, ... (proceed to guide him where to recover the passwords), Now enter you email in.

Other guy: Well i don't remember it either, Help me get my email.

Me: ...

Fml

This is real for me too. Lol

Adopting this asap

A late rise up *check*
A good cup of tea *check*
A nice breakfast *check*
A rainy day today *check*
A bunch of time for reading
a book and playing with
python and elixir *check
Nobody seeks me for
tech support *check*

Did I die and go to heaven?

Manager: We really need to save money with this project, so nobody call tech support for anything.

Me: There's this open-source solution that would work great.

Manager: Bad idea! There's no tech support number to call.

Me: ...

Some companies have images of their tech support personnel in their websites.

They show you Steve and Michael......but in reality you get Rajhit and Pakalu

Don't apply for a job that you don't like. You're gonna hate your life.

Don't ask for a salary you know you're not worth.

Work in a tech company as much as possible. If you don't, you're gonna be treated as a powerpoint presentation expert, office installation expert, video editor/movie maker expert, IT support guy, loose plug/broken headset repairman, facebook hacker, and a dark magician all at once. Most (not all) tech companies know who you are better. They understand your needs better.

Friend brings over a Windows 8 all in one laptop.
Friend: Can you fix my laptop
Me: I'm a programmer
Friend: I thought you worked with computers.
Me: I do... but I'm not tech support
Friend: Please?
Me: (reluctantly) Fine.
*many hours later after attempting to get the PC to boot from a USB. WHY DOES THIS PC NOT HAVE A KEY TO ENTER THE GOD DAMNED BOOT MENU AND HAS NO BOOT ORDER SELECTION?????!*
Friend: Have you fixed it?
Me: No
Friend: You suck at computers
Me: ....

Never spoke to him again.

Anyone else hates being the only tech support guy around?

My boss asked me to do tech support today as one of tech support employee was not feeling well.

The very first call i attended, went like:

Me : Sir, this is xyz support desk. How may i help you?

*Listening his problem*

Me : Sir solution is pretty simple. Just do a Right click on application shortcut icon and then select "Open File Location".

Client : where can i find "Right Click"?

I had to settle for a tech support job to pay my study loans. But a week later I got my first developer job in a big and reputed firm which pays well. This is almost like a dream come true.

// family tech support

Dad: *Opens Microsoft Word*
Dad: *Writes stuff*
Dad: *Saves the file as "Doc1.docx" (every time)*
Dad: Son, where did I save my file? I can't find it.

Sometimes I feel I'm the live version of stack overflow for my family and friends...
Mom: The printer is acting up, how do I fix it?
Brother: I can't login to Netflix, help!
Grandparents: could you fix the radio/TV?
Gf: Apple can't validate my .uk mail

All to which I replied with the answer to life, the universe and everything...

FUCKING GOOGLE IT! Have you googled it?!

And the inevitable reply: no.

The only ones who get a free pass are my grandparents they were born in the 40's and think YouTube works on voodoo.

If servers had feelings 😂

"Well done son. Now you can be our tech support for life"

Merry Christmas fellow coders. Enjoy being your families tech support!

Oh boy, tech support scams!!

Tech Support Cheat Sheet

My way to combat the role of tech support within my friendship group.

Freaking tech support.
Freaking sparkhire.

Their 'one-way interview' bs only supports flash. Flash. in production. in 2019. Flash died years ago, and its support ends next year. What the crap?

Anyway, I finally decided I should do the interview since they already have all of my information anyway. Thanks, "privacy-conscious" third party. Totally appreciate it.

I spent half an hour and couldn't get flash working on their site (but all other sites were fine), so I contacted their support. I gave them all the relevant specs (inc. ofc browser), the steps to reproduce, and all of my attempts at fixing the issue.

To their credit, I recieved a response within a few minutes. To their discredit: their response was: "What browser are you using?" This question was followed by my report (including, ofc, my browser and all the other overlooked details), immediately followed by a "debugging info" section appended by their support service that also included my browser, os, and other specs.

Learn to fucking read.

Their suggestion? Use google chrome. Barring that: record your 20-30 minute video by holding your phone in front of your face the entire time. I am so not kidding.

They also asked what page i was having difficulty on. You guessed it: the page url was also included within that "debugging info" section.

It wasn't a form letter, either. I'd understand if it was all automated, but it was a real person who was really typing up the emails, and really didn't bother reading a damned thing.

I did end up getting flash working, but their "tech support" (script-reader) was entirely useless.

i run a tech support and malware discussion discord, ffs i can't just give you hacking services

The link between one of the server units and our router has been disconnected and the sales dept. has gone completely offline,

Just because of this piece of crap:

Tech support to family member:

Mom: "App just goes black after 30 seconds"
Me: "remove it and install again"
Mom: "how?"
Me: "tap the icon and hold till icon wiggles"
Mom: "doesn't do anything"
Me: "did you tap and hold?"
Mom: "hold what?"
Me:"Tap and and don't pull your finger up"
Mom: "Nothing... oh wait, yes it jiggles"
Me: "lift finger, tap the x that appeared on the icon, follow instructions"
Mom: "ok did that so what do I do now?"
Me: Grrrrrrrrr
Mom: "ok it's deleted"
Me: "Go to app store, and search for the app. after you tap the appstore icon, in a moment or so you should see a magnifying glass icon with the word search, tap that"
Mom: "nope no magnifying glass"
Me: ggrrrrrrr "yes their is one"
Mom: "nope"
Me: "yep"
Mom: "nope, it isn't their, I'M NOT STUPID YOU KNOW JUST BECAUSE I'M OLD!!! WHY DO YOU ALWAYS THINK I'M SO STUPID? THERE IS NO MAGNIFYING GLASS!!!"
Me: Deep, deep deep breath to the point of bursting my lungs (which is the preferable outcome)
Me: "top right corner or bottom right corner"
Mom: silence.... a few crickets in the background then some giggles followed with "Oh yea, their it is "....

20 minute call. no hi, how are you, how's your day. Just hello, I have a problem, it's fixed, bye.

Sometimes, and I don't want to sound mean BUT I wish we could pick our family.....

TLDR: First dinner with whole family, already 3 smartphones to "repair".

They buy cheap phones with just 8 GB of storage and then ask me to solve their issues with "insufficient space on the device" without removing pictures and videos because of course they are not aware of concepts like pc/cloud backup or using SD card as main saving location.
At least these phones are full of bloatware so I can easily disable something to gain enough storage to get rid of the notification (tricking them into believing that I solved all of their problems) while I set SD card as default and enlighten them about the wonders of Google Photo and its auto-clean function.

I'd really like to ignore them, but unfortunately that's the only kind of relationship I have with my relatives, I know that sucks but at least is something.

And I actually prefer to spend some minutes on someone else's phone than talk about politics or try to explain what exactly is my job and what I am studying 🙄

I'm from the UK. My CS teacher took a dislike to me in junior high school, dissuading me from taking the classes I needed to take computer science at college. I ended up starting an economics major and then dropping out.

With the support of my family and friends I started over as a self taught as a developer.

I'm now a Tech Director in New York and love my job.

Saw this on the interwebs. Left: customer. Right: employee.

The left one looks like a nice type of customer-person though.

I like to imagine that the employee-guy does not understand why the computer is not working, at which point the customer-person says: "Oh, I can fix that."

Worst part is having every single idiot you know (and their friends) ask you for computer help.

The effin tech support guys be like 😂👇

So called my ISP because of slow internet
Me : Hey , slow connection
Him : Could you open up CMD
Me : I'm on linux
then the dude hangs up :/ another guy called later , I guess the tech support needed tech support , FML

Tech support: we need to install backup software on your laptops.
Devs: what for?
TS: to backup all your important files, like word docs, excels, etc.
Devs: we don't use those. everything is on git/confluence/etc
TS: my boss told me to install it everywhere, so I have to do it.
Devs: well just disable it. uses too much tam, disk time and such
TS: whatever.

So he installed it on each laptop separately, took half a day, then we just disabled it and proceeded with our tasks. Now we get a question every other week why nothing is being synced from our computers. "We paid for the system and we want you to use it".
yeah..

Okay, so I was helping an elderly woman with her laptop + internet today (with payment). Problem: Laptop connects to WiFi, shows internet connection, but you couldn't even go to google.com.

The router wasn't the issue as my phone worked on the same WiFi. After a lot of troubleshooting steps, I noticed that Windows forced IPV6 for all WiFi connections for some reason. The router doesn't even support IPV6... So I disabled it and everything started working again.

WHY THE FUCK DID WINDOWS NOT TRY TO LOOKUP A IPV4 ADDRESS IF THE IPV6 FAILS? BOTH WERE ENABLED! WHO AT THE FUCKING WINDOWS 10 DEVELOPMENT TEAM THOUGHT IT WAS A GOOD IDEA?

long && scam && rant?

At my parent's: phone rings..
Me: hi this is XYZ (in German)
He: hi this is ABC from Microsoft tecnical suport (strong Indian accent, sorry toall Indian devs who might feel offended, no intention)
Me: hi... (I'm learning for my exams and don't have a VM with Windows installed currently, so no time to "play")
He: we got some worrying data from your Windows computer. You might have a virus and we need to run a few tests to verfy it. Do you know what that is?
Me: yeah, a scam.
He: sorry, sir I didn't understand you, could you repeat?
Me: yeah, I know what " this" is. It's a scam, and we only deploy Linux here. (lie, we have Windows, Mac and Linux, as well as an iPhone, iPad and Android devices in the house, guess who is "support"...) But good luck with your next call.
He: (kind of friendly) oh. I see. Well have a nice day too.

Father: What is this? *hands me a box*
Me: 😯 *opens box*

The contents of the box: a white cube about an inch on each side, with a speaker on one side, a button on the other and three small holes.

Comes with a manual (square inch piece of plastic with a drawing) that shows you what the button does (turn it on, duh) and some indications as to what the various holes do.

Me: 😶 I have no clue... Maybe it's for taking calls? (though speaker mode does exist peeps)
Father: 😑What do you mean you don't know... Don't you know about stuff like this?

I love when my family assumes I am all knowing when it comes to anything running on electricity... Guys, just because I program I am not a psychic and am not better suited to fix your printer or fix your phone screens.

Fun drinking game.

1. Phone Indian "Tech Support"
2. Drink every time they "E for echo" or some variant of that.
3. Finally tell them your using Linux.
4. Hang up.
5 Rinse and repeat.

Tech support for Friend...
Again...

Ok...
A friend ran down the hallway to my Appartement, I opened the door for him and asked him "What The Fuck... Is wrong with you?!" He was just coughing like...
My... Laptop.... Is... Slow...
When he then eventually came to the point where he could Breath normally again I asked him to login into his by then super with shitty software bloated PC... It was a mess... A Desktop full of Shit... only Shit... I
then opened Chrome and Task Manager...
and holy shit... EVERYTHING! Literally ANYTHING was under 100% Load... Yet his shitty Fans werent spinning up... Shutdown the Laptop and opened it... not to my surprise it was full of Dust... I cleaned it and booted it again... still 100% Load... I couldnt do shit without being bombarded with porn and Hentai Ads... So... I asked him "Did you make any backups to this machine?" He was like.. "*Really long explenation* No *Really long Explenation*"
Great... i thought to myself... Then I said to him his PC was so trash that i only could Reset it to 0... He was like DO ANYTHING YOU CAN LITERALLY ANYTHING!
I then explained him, Resetting this PC Means literally 0 A Fresh start, nothing of your data will be there literally nothing...
He again Was like DO IT!
So I did... When it was done i showed him the result... He FREAKED OUT LIKE THE WORLD WAS GOING TO FUCKING END, HE SCREAMED AT ME WHAT THE HELL HAVE YOU DONE? REVERSE IT! REVERSE IT NOW!
I Then said to him, I reset it to 0, I said this would happen...
He then took his now perfectly running Laptop and Ran away...

tl;dr
Tech support for friend, Reset PC to 0, Freaked out AF...

Just took this picture.. Asda tech support... You had one job...

So, as a programmer, I'm basically the go-to tech support guy for my family (and now my gf's family).

So, my gf's mum updated windows and her computer stopped playing around through headphones, asks me for help.

I've got no fucking idea, I don't even use windows.

She's like "if your computer did this what would you do".

"I'd google the problem and randomly try solutions until it started working again. And hope I didnt break anything else."

She didn't seem happy with my debugging technique...

Me: *reading work order* Customer states Mac does not have sound

*Me turns on Mac, it makes the signature "BONNNNG" sound*

Me: Uh huh...

Coworker: Rule No. 1 of tech support: The users always lie

Me: True, but still! How do you miss the start up Mac sound?!

How I feel when people ask me to install software.

What support means to us!

So, I'm studying computer engineering in school, so a lot of people have decided I'm the tech one in the group and come to me with all there computer problems.

I'm constantly explaining basic things about their computers, how to exit vim, why using git is a lot easier then having 100 versions of files, how to change directories from the terminal. Simple things like that and while I normally don't mind, all these people are also in computer engineering and should really know all this stuff too.

"PLEASE COME QUICKLY OUR INTERNAL NETWORK IS FUCKED!
-Uh, mam', could you describe the problem?"
Spent an hour, trying to fix this "network issue". Basic level 1 and 2 support. Can't connect using RDP on the server. No teamviewer either. Unplug, replug everything. Restart the server, the router, the switches. I knew that it was something dumb. I spent 3h on the highway.
To find.
That the fucking.
Ethernet cable.
Was plugged oN THE MOTHER FUCKING ILO PORT! FUCK HP, FUCK THIS, FUCK ME BECAUSE I SHOULD'VE ASKED FOR A PHOTO.

"It's fixed, mam'. Did you touch something when it was working?
-Uh, no, I swear. Also, could you please take a look at our printer? It's not working. It was out of ink so I changed the cartridge yesterday, but today it's not working!"

The cartridge was not inserted correctly.

Then she nicely made me a coffee, thanking me for the fix and asking what the problems were.

Just kidding.

You know it's the holidays when you go to your parents house for dinner and fix the router, your mom's phone, your dad's iPhone, the smart tv, your brothers email account reset, your grandmas prehistoric phone and then you go to your wife's family for dinner and you find yourself fixing her mom's iPhone, her dad's laptop her uncle's tablet, her cousin's ps4 and every freaking thing that connects to the Wi-Fi. Well, it's the holidays, at least there was food and drinks all around...Happy New Year everyone 🍷

That moment when you say you work as developer and someone respond : "Great, can you have a look at my microwaves?"

Comes back to hometown for easter holidays.
(Not so close) 'friends & family' tech support requests start rolling in..

That moment a friend sees an opened terminal on your pc and you realize you are now branded "tech-support" forever *sigh*

Client gets an error message. Proceeds to write the error message on a piece of paper, scans the paper in as PDF and attaches the document to an email to tech support.

Nice menu.
I’d like a No tech support sandwich please.

Shit that annoys me: People use the store (insert google play/apple/other) rating with one star to ask questions instead of fucking filling the stupid contact form or send an email to tech support.

Became an uncle to two beautiful girls the other week. But the plan to make them the future tech support of the family is already in play! Hopefully they will exceed me in about 10 years, I'm a front-end dev so it shouldn't be that hard...

So, I found this :

Dear Tech Support:
Last year I upgraded from Girlfriend 7.0 to Wife 1.0. I soon noticed that the new program began unexpected child processing that took up a lot of space and resources. In addition, Wife 1.0 installed itself into all other programs and now monitors all other system activity. Applications such as Poker Night 10.3, Football 5.0, HuntingAndFishing 7.5, and Racing 3.6. I can't seem to keep Wife 1.0 in the background while attempting to run my favorite applications. I'm thinking about going back to Girlfriend 7.0, but the uninstall doesn't work on Wife 1.0. Please help!

Thanks ...Troubled User
-------
REPLY:

Dear Troubled User:
This is a very common problem. Many people upgrade from Girlfriend 7.0 to Wife 1.0, thinking that it is just a Utilities and Entertainment program. Wife 1.0 is an OPERATING SYSTEM and is designed by its Creator to run EVERYTHING!!! It is also impossible to delete Wife 1.0 and to return to Girlfriend 7.0. It is impossible to uninstall, or purge the program files from the system once installed. You cannot go back to Girlfriend 7.0 because Wife 1.0 is designed not to allow this. Look in your Wife 1.0 manual under Warnings-Alimony-Child Support. I recommend that you keep Wife 1.0 installed and work on improving the configuration. I suggest installing the background application YesDear 99.0 to alleviate software augmentation.

The best course of action is to enter the command C:\APOLOGIZE because ultimately you will have to do this before the system will return to normal anyway.

Wife 1.0 is a great program, but it tends to be very high maintenance. Wife 1.0 comes with several support programs, such as CleanAndSweep 3.0, CookIt 1.5 and DoBills 4.2. However, be very careful how you use these programs. Improper use will cause the system to launch the program NagNag 9.5. Once this happens, the only way to improve the performance of Wife 1.0 is to purchase additional software. I recommend Flowers 2.1 and Diamonds 5.0, but beware because sometimes these applications can be expensive.

WARNING!!! DO NOT, under any circumstances, install SecretaryWithShortSkirt 3.3. This application is not supported by Wife 1.0 and will cause irreversible damage to the operating system. 

WARNING!!! Attempting to install NewGirlFriend 8.8 along with Wife 1.0 will crash the system.

(see Wife 1.0 manual, Apologize, High Maintenance & Secretary with Short Skirt)

Saw this on Facebook and couldn't help but share here! 😂

A young woman submitted the tech support message below (about her relationship to her husband) presumably did it as a joke…
The query:

Dear Tech Support,

’Last year I upgraded from Boyfriend 5.0 to Husband 1.0 and noticed a distinct slowdown in overall system performance, particularly in the flower and jewelry applications, which operated flawlessly under Boyfriend 5.0.

In addition, Husband 1.0 uninstalled many other valuable programs, such as: Romance 9.5 and Personal Attention 6.5, and then installed undesirable programs such as: NBA 5.0, NFL 3.0 and Golf Clubs 4.1.

Conversation 8.0 no longer runs, and House cleaning 2.6 simply crashes the system. Please note that I have tried running Nagging 5.3 to fix these problems, but to no avail.
What can I do?

Signed,
Desperate

The response (that came weeks later out of the blue):

Dear Desperate,

“First keep in mind, Boyfriend 5.0 is an Entertainment Package, while Husband 1.0 is an operating system. Please enter command: I thought you loved me.html and try to download Tears 6.2 and do not forget to install the Guilt 3.0 update. If that application works as designed, Husband 1.0 should then automatically run the applications Jewelry 2.0 and Flowers 3.5.

However, remember, overuse of the above application can cause Husband 1.0 to default to Grumpy Silence 2.5, Happy Hour 7.0 or Beer 6.1. Please note that Beer 6.1 is a very bad program that will download the Farting and Snoring Loudly Beta.

Whatever you do, DO NOT, under any circumstances, install Mother-In-Law 1.0 (it runs a virus in the background that will eventually seize control of all your system resources.)
In addition, please, do not attempt to re-install the Boyfriend 5.0 program. These are unsupported applications and will crash Husband 1.0.

In summary, Husband 1.0 is a great program, but it does have limited memory and cannot learn new applications quickly. You might consider buying additional software to improve memory and performance. We recommend: Cooking 3.0.Good Luck!’

Good Luck!

Dad called me over for "tech support". He'd bought a wireless mouse and keyboard and couldn't for the life of him get it working. The issue with my dad is that he never lets you touch the computer when he needs help. 20 minutes and 20 questions later, I finally ask if he plugged in the USB receiver. Answer? "It's wireless, it should just... work!"

Those are rookie numbers, gotta pump those numbers 😂

Made the mistake of telling my family what I'm going to school for... Now I'm free tech support.

I'm glad I didn't have to call Tech Support for this. devRant stickers from India!

My step mother told me she has an old laptop from which she wanted to extract the email address book. I highly doubt of them (less than 20) are still up to date. Some of them are from dead ISPs 😰

I'm honestly surprised about the immediate respond times and that it still works pretty well.

My reaction any time I have to use an Apple product.

Mum: can you look at my phone?
*bunch of random shit pops up all over the place*
Me: your phones got a bunch of viruses on it or something. You'll have to get it fixed
Her: can't you do it? You make apps. Can't you just make an app for me to fix my phone?
Me: I don't really make apps, besides that's kind of impossible.
Her: so what did you go to university for?
Me: -___-

To all of you who push their OS preferences like door-to-door religious zealots: I wish you stuck on your least-liked platform for the rest of your days.

I'll also throw in a side of providing tech support to the incompetent.

Fuck your lot.

Just finished dinner and the phone goes:"hello I am phoning from Microsoft support" *cracks knuckles* let the games begin

My boss keeps trying new tech with important new projects instead of trying the fucking new things with anything other than important shit.

I support this let's try better options approach but cmon, be rational about it.

When your parents expect you to be tech support and then fucking can't fix it, they get all like "You suck at programming". What does that have to do with fucking anything?!?!?!

Disclaimer: Long tale of a tech support job. Also the wk29 story is at the bottom.

One time I was working tech support for a website and email hosting firm that was in town. I was hired and worked as the only tech support person there, so all calls came in through me. This also meant that if I was on a call, and another one came through, they would go straight to voice mail. But I couldn't hang up calls either, so, sometimes someone would take up tons of time and I'd have to help them. I was also the "SEO" and "Social Media Marketing" person, as well; managed peoples' social media campaigns. I have tons of stories from this place but a few in particular stick out to me. No particular order to these, I'm just reminiscing as I write this.

I once had to help a man who couldn't find the start button on his computer. When I eventually guided him to allowing me to remote into his computer via Team Viewer, I found he was using Windows XP. I'm not kidding.

I once had to sit on the phone with a man selling Plexus Easy Weight Loss (snake oil, pyramid scheme, but he was a client) and have him yell at me about not getting him more business, simply because we'd built his website. No, I'D not built his website, but his website was fine and it wasn't our job to get him more business. Oh yeah, this is the same guy who said that he didn't want the social media marketing package because he "had people to hide from." Christ.

We had another client who was a conspiracy theorist and wanted the social media marketing package for his blog, all about United States conspiracies. Real nut case. But the best client I've ever had because sometimes he'd come into the office and take up my time talking at me about how Fukushima was the next 911 and that soon it'll spill into the US water supply and everybody was going to die. Hell, better than being on the phone! Doing his social media was great because he wanted me to post clearly fake news stories to his twitter and facebook for him, and I got to look at and manage all the comments calling him out on his bullshit. It was kinda fun. After all, it wasn't _me_ that believed all this. It felt like I was trolling.

[wk29] I was the social media and support techie, not a salesperson. But sometimes I was put in charge _alone_ in front of clients for status meetings about their social media. This one time we had a client who was a custom fashion-type person. I don't really remember. But I was told directly to make them a _new_ facebook page and post to it every day with their hot new deals and stuff. MONTHS pass since I do that and they come in for a face-to-face meeting. Boss is out doing... boss things and that means I have to sit in with her, and for some fucking reason she brought her boyfriend AND HER DAD. Who were both clearly very very angry with me, the company, and probably life. They didn't ever say anything at first, they didn't greet me, they were both just there like British royal guards. It was weird as fuck. I start showing them the page, the progress on their likes goals, etc etc. Marketing shit. They say, "huh, we didn't see any of these posts at home." Turns out they already had a Facebook page, I was working on a completely seperate one, and then the boyfriend finally chimes in with the biggest fucking scowl, "what are you going to do about this?" He was sort of justified, considering this was a payed and semi-expensive service we offered, but holy shit the amount of fire in all three of them. Anyway, it came down to me figuring out how to merge facebook pages, but they eventually left as clients. Is this my fuck up? Is it my company's? Is it theirs? I don't know but that was probably the most awkward meeting ever. Don't know if it comes across through text but the anxiety was pretty real. Fuck.

tl;dr Tech support jobs are a really fun and exciting entry level position I recommend everybody apply for if they're starting out in the tech world! You'll meet tons of cool people and every day is like a new adventure.

To people who have done tech support:

Shoot me. Do you know what it is like to teach kids to use a mouse? Or even type in a keyboard? They don’t even know how to double click. Gotta call google chrome the circle of colors for them to understand. Some think the video that is giving the instructions is actually them doing it. So when it ends they are like alright done.

FYI: working in an internship currently where we teach kindergarten up until 5th graders from scratch to Minecraft modding. Btw it is an unpaid internship.

Didn't had to fix anything (so far). But took my dev laptop to show all the projects I've been working on to the dad of my girlfriend and he showed me his projects.
He's not mainly a dev, but an electrical ingenieur. He designs his own pcb boards (with 8bit processors on them, as "that's more than enough power to do almost anything!") and then programs that stuff with basic (he writes his own firmware for it).
He also creates desktop application to get data off the devices using Delphi.

Love that guy and have a shittln of respect for him!

Stolen from r/programmerhumor

A friend of mine who works in tech support at a college gets this call. The guy on the other end (a college professor) asks how to open an application on his computer.

Tech Support: "There should be an icon on your desktop."

He then hears this strange rustling noise over the phone.....
Tech Support: "What are you doing?"

Professor: "You said to look on my desktop."

Tech Support: "Ummm, hang on. I'll be there in a few minutes."

/* My Three Wishes */

1. Nvidia starts fucking supporting the linux community with open source mainlined drivers that support GBM.

2. All five eyes countries apply some proper privacy protection laws. Other countries would be appreciated.

3. 5G and other core future tech standards are implemented under open firmware/hardware that can be reviewed and reproduced.

Please monkey paw this

I work as the entire I.T. department of a small business which products are web based, so naturally, I do tech support in said website directly to our clients.

It is normal that the first time a new client access our site they run into questions, but usually they never call again since it is an easy website.

There was an unlucky client which ran into unknown problems and blamed the server.
I couldn't determine the exact cause, but my assumption was a network error for a few seconds which made the site unavailable and the user tried to navigate the site through the navbar and exited the process he was doing. It goes without saying but he was very angry.

I assured him there was nothing wrong with the site, and told him that it would not be charged for this reason. Finally i told him that if he had the same problem, to let me know instead of trying to fix it himself.

The next time he used the site I received a WhatsApp message saying:
- there is something clearly wrong with the site... It has been doing this for so long!
And attached was a 10 second video which showed that he filled a form and never pressed send (my forms have small animations and text which indicates when the form is being send and error messages when an error occurs, usually not visible because the data they send is small and the whole process is quite fast)

To which I answer
- It seems that the form has not been send that's why it looks that way
- So... What an I supposed to do?
- click send
It took a while but the client replied
- ok

To this day I wonder how much time did the client stared at the form cursing the server.

I seem to be everyone's free tech support. I'm always helping my friends and family but I don't get anything in return. 😣

Yeey, my mom just called me that when I got home I'd have to fix the neighbour's TV. Because after 10 hours of school the only thing I want to do is fill in the role of a free tech support.

I provide hosting for my clients. About 3 months ago I discovered that the hosting company that I'd been using had been swallowed up by EIG, which explained why the tech support had gone downhill.

So, I jumped to another hosting company. Same shit different company!

Apparently the fact that my browsers sit at "connecting" for up to 30 seconds, and I get a "could not connect to" message half the time while I'm trying to fucking work on a deadline is the fault of some plug-in in a WordPress installation!

Oh yeah? Why then does this shit happen when I'm working on a pure html/css site?
Why then did it start happening after they "updated" my shared server?!

Oh, but the bastards suggest that I buy Cloudflare or pay for more space!

You fuckers made my work take 3 times as long, and you made an important migration fail!

Network places make mistakes. We all do. That's cool. Fucking own up to it, talk to me like a techie, and DON'T TRY TO BLAME IT ON ME OR MY TOOLS!

Fuck you! I think I'm gonna give Google Cloud a try, and do this shit myself!

On my last project the customer gave really high reviews and asked me back as a senior engineer. First day back I meet the new PM and ask what I'll be working on.

He responds, "We have a printer that's not working..."

Of course I'm like wtf but then it quickly becomes apparent I'm writing the interface instructions between the software and printer....

Still, I'm back as over priced tech support to fix a printer!

I swear to God if “Microsoft testicle supprt” calls me one more time I’m going to flip. I think it may be time to set up a sandbox and get the fucks to “fix my computer.”

It would be a shame if instead of payment for their “support” their computers became infected with ransomeware...

I know what I’m doing today.

What kind of questions should I expect with a phone interview for a student tech support position?

Got an interview Tuesday afternoon!

It seems as if my parents delete SYSTEM32 folder each time I visit them 😂.

How do you keep your parents from breaking their phone of pc?

To any and all family members, before requesting my help with the printer/computer/electronic device follow these steps to make sure I don't get irritated.

1. Make sure it's plugged in.
2. Turn it off then back on
3. Turn it off, unplug it for around 30s, turn it back on.
4. Request help

Why is this so hard to grasp? I don't want to stop my workflow with an issue that could be resolved in less than a minute!

Printers come straight from hell!

I visited my grandma. She told me that she has a problem with her printer. I printed something (b/w) and looked at it. It looked really bad. The printer showed an error message saying that there's a problem with the color cartridge. I took it out, put it back in and printed again. It looked perfect. But the message appeared again.
Every time my grandma wants print or copy something (even in black and white) she needs to take out this cartridge, put it back in and pray.

One time I printed something with my paper. I have the right paper for it (A4). The printer scaled it down...
IT PRINTED A VERSION FOR ANTS!
It took several attempts and wasted paper and ink but FINALLY it came out nearly perfect.

Printers are the worst devices I've ever worked with.

Today in the tech store I asked an assistant where to find the CAT6 ethernet cables.
He said he didn't know and ended up in asking me for technical support.

I study and work as a tech support guy in a company and the head of Android development wanted to speak to me : want to help us with some changes in the app? Now I am a junior Android developer. Not even mad 🤔

I'm of Indian descent and I just stepped into a meeting where some American project managers couldn't understand tech support 's accent. it wasn't them though, because I couldn't understand the guy's thick Indian accent either.

The truth is out now.

(Call from a distant family member I know by name only)
Him: Hey, blah it's been awhile blah hey so I have this problem with my printer and...
Him: What do you mean you don't know about printers, can I bring it to your hou...<*click*>

I once had to deal with GoDaddy customer support telling me their servers only support putty for SSH.
Well, fuck you! I use Linux and I SSH with a single command in terminal, no doubt putty is great but get your senses straight that putty is not the only way to SSH when you are being customer support for a tech company, don't just fucking recite a phrase list. Besides, they should understand Windows with putty is not the only way to SSH into servers, juicessh via Android, openssh via Linux, etc...

*btw, before you all rant about me buying from GoDaddy, I was lead dev for a startup few years back and they had already bought it from GoDaddy. Ofcourse they also provide free offers along with an order, which often includes email addresses, annoying support, gut-wrenching quality of service access...

Tech support at it's finest.

We are sorry, that You are experiencing issues with our application, please describe your problem with details in a letter and send it STRAIGHT IN YOUR ASSHOLE. WTF everybody gone in vacation and I need to respond to all that shit?

Dad: “Cool! Now you can sit around like you always do!” 😑

Mom: “So you are programming the computer? Can you show me how to do x on my computer/iPhone?” Except it’s the same questions every single time... She never learns...

Brother: Talks to me about jailbreak stuff

And of course, they all ask me how to fix things on different electronics.

Give them free tech support.

WhatsApp and Telegram should consider a feature to disable voice messages from all contacts or all contacts but close friends.

I'm getting tired of getting tech support requests from acquaintances I haven't hung out with in years but when these are too lazy even to type and I have to take type and listen to their muttered voice notes I get crazy

A guy came to me with a laptop that wouldn't boot. After some poking around, I opened the machine just to find everything submerged in coffee. No sh*t your computer doesn't work..

me: *starts receiving emails of clients having technical problems and errors and asking for help* wat, im being flooded with all these mails!
me: *sends email to boss* umm... i think im receiving the wrong mails...
boss: nope! from now on, you'll be in-charge of tech support for our clients. good luck and merry christmas!
me: *dies internally* happy holidays to u too

Tech support best support

Here's an issue I've been having with my PC for the past year;

*gets blue screen of death* (every 5 mins)
*takes out my second pair of ram cards, blue screening stops*
*waits a day, puts cards back in, has no more problems for 1-2 weeks*
*gets more blue screens*
*repeats*
If I leave the cards out, the system NEVER has any issues.
But, I can't play games smoothly on 4gb of ram.
Also, I can't afford new cards.

Got more stickers for my laptop finally!

This just needs to be here...

It's 14:59 and my grandmother has just called me in for tech support I guess.
I'm sitting here in fucking slouch clothes with a cup of coffee and, for some reason, sunglasses?
What a strange morning.

A plain computer illiterate guy rings tech support to report that his computer is faulty.

Tech: What's the problem?

User: There is smoke coming out of the power supply.

Tech: (keeps quiet for the moment)

Tech: You'll need a new power supply.

User: No, I don't! I just need to change the startup files.

Tech: Sir, the power supply is faulty. You'll need to replace it.

User: No way! Someone told me that I just needed to change the startup and it will fix the problem! All I need is for you to tell me the command.

Tech support: 10 minutes later, the User is still adamant that he is right. The tech is frustrated and fed up.

Tech support: (hush hush)

Tech: Sorry, Sir. We don't normally tell our customers this, but there is an undocumented DOS command that will fix the problem.

User: I knew it!

Tech: Just add the line LOAD NOSMOKE <nosmoke> at the end of the CONFIG.SYS. Let me know how it goes.

10 minutes later.

User: It didn't work. The power supply is still smoking.

Tech: Well, what version of DOS are you using?

User: MS-DOS 6.22.

Tech: That's your problem there. That version of DOS didn't come with NOSMOKE. Contact Microsoft and ask them for a patch that will give you the file. Let me know how it goes.

1 hour later.

User: I need a new power supply.

Tech: How did you come to that conclusion?

Tech: (hush hush)

User: Well, I rang Microsoft and told him about what you said, and he started asking questions about the make of the power supply.

Tech: Then what did he say?

User: He told me that my power supply isn't compatible with NOSMOKE.

That moment when family visits and you just have to fix a laptop or two because, you know, you know programming.

After weeks of feeling useless at work as being the "available tech support", but not actually doing anything, I was finally assigned a new learning task, which is looking into Prolog

Doesn't feel like my cup of tea, but at least I'm putting my head to work again ¯\_(ツ)_/¯

How many of guys remember this from life of sysadmin:/

When an employee has a problem and calls tech support and you ask them to switch off their computer and they proceed to turning off the screen 😑

Whenever tech support answers "yes, i can help you with that sir",

what they really mean is "no, but i will google it for you"

Honestly, this is me anytime I have to give legitimate tech support that is more than the wifi being down.

It sucks but I'm learning and Google,/DDG helps the process hahaha

Clients. Treating me as tech support for their other "projects"

My University's tech support are all really happy and glad to help people. Was going to look into a student job, but damn no way in hell I could be that helpful and happy lol

So I decided to help my Mom's Mom setup an Amazon Fire TV. Now I've been here for about 3 - 4 hours and I'm setting up 2 Fire Tv's, A Router, Writting down passwords, setting up an Amazon account with Prime and fixing her computer.. 😤😢

My dad just thought I'd grow out of my "gaming and PC 24/7" phase and didn't really care about the Tech. But when I started studying to be a dev he gave full support. "Do anything you like except ride motorbikes, do drugs or be a sailor, so long as you can sustain yourself" was the message carried across generally.

Every night around midnight my internet turns to shit, ping jumps to 1000ms ... Lasts for a few hours.

Only tech support available at that time is cheapest call center in Bombay

"Okay please sir I am running the tests now please. Nothing is wrong sir from my end"

"Oh? What's the latency from your end to my modem?"

".... Sir I am runnings the tests..."

Bah! It's whack...

I love working from home. I finally feel I'm making progress and not just extinguishing fires and doing tech support for colleagues.

Maybe I should move to freelance work after this is over...

We all hate being tech support for our family and friends, but motherfuck this is insane; my sister asks me for support and then doesn't listen to me. E.g. I tell her that the Microsoft login page is fucked up so she'll need to login again and she doesn't try again, but pesters me until I login for her... Every goddamn time...

When working tech support for a company with a buggy product. I swore never to put anyone in the position I once was.

I feel guilty for using YouTube Vanced and being unable to support content creators.

Shouldn't there be a feature that allows you to toggle ads on certain channels you want to support?

I really want to support such folks who are creating valuable educational content but Google being the biggest piece of corporate shit, makes me angry when it comes to compensating the creators fairly when they make Billions off their hard work.

The world is a better place because of such teachers who spend time, energy, and efforts to create valuable and useful content for rest of the world.

Funnily, back in days when we had awesome stuff, the tech was shit to document all of it. Now when we have advanced and easily accessible tech, we have shitty TikToks.

Why can't the creators of good content get more visibility and why is the world so fucked?

I told tech support to install java, he installed jre. Maven needs the Jdk.Off to his office again.

Someone wanted me to make a full system from zero with good UI/UX, for 2 different user types (think marketplace style), admin area, and cool features that could only be done through phones because the tech is not available in web. All of this with good security due to the delicate information it would handle. Also of course subscription support as well.

By myself, within a year.

Scored another win as the family tech guy! I found out my wife's sister and her husband were storing all their passwords in a Excel spreadsheet. Long story short they are now using a password manager. 😁

When I became a dev my parents said: "it's not rocket science, or chemistry or anything good, but at least it's not stressful, or dangerous and we can get free tech support. I hope you are able to pay your own bills and find rent"

A few years, a degree and finding a supportive woman who is now my wife and and I make 4 time as much as my parents make now they want me to move back so they can get their tech support and see my wife I guess she is more social than I am

What is this 'cutting edge dev tech' y'all talking about? Does it count if I somehow manage to add support for MS Edge?? 🤔
Hell.. I'm stuck with COM+ & activex, so if anyone who gets to use fancy pants new techs would be so kind to ping me and let me know how it even feels to code like it's 21st century, that'd be great..

"try harder and smarter, we will do a training if needed"... A coworker replying to another coworker (non dev tech support guy who never used postman in his life) in public chat... And I can't help but think that he is implying that the tech support guy is stupid.
KNOWING POSTMAN DOESN'T MAKE YOU SMART!!! AND YOU NEED TO SHOW SOME RESPECT AND LEARN HOW TO SPEAK!!

I have lost every it job i have ever had. From programming to tech support. Am i the only one?

30 minutes left of the day. I don'nt want to start something new, lets just read Tales From Tech Support instead :)

Several years ago I joined the company I currently work for, as a software support person, with the intention of eventually moving toward the development team.

After a few years doing that, I gradually realised that working in the development team for our products didn't seem that appealing after all, so I went for a more technical support role (essentially debugging all the really complicated problems and reporting the bugs to the devs) which I find fascinating - trying to solve these puzzles is an interesting challenge. It can take days, sometimes weeks to get to the bottom of something really inexplicably weird.

As part of this I get to do some internal dev work on the teams projects (nothing that gets used directly by external users though) and have learned loads of things from my boss over the years (even before I joined this team).

It has its frustrating moments of course but I am definitely glad I didn't follow my original intentions of just being a developer on our main products.

Sometimes what you think you want isn't actually what's ideal for you :)

When you try to help someone clean their computer over the phone, and they install a new program to "clean" their computer mid-call.

Mom: hey I can't get into the phone, the PIN and PUK aren't working. See if you can fix it otherwise you'll have to go to the communications company to ask for a new card (my mom is working and can't do it)
Me: //gives it another try. Doesn't work. Searches online. Yep, can't do anything, it needs a new card
Me: sorry mom, you have to get a new card, there's nothing I can do.
Mom: OK
Me: why did you ask me for help, again?
Mom: well because you can do things and fix things and so, and I thought that maybe you could fix it
Me: 😑

1.5 hours of my afternoon was spent on the phone talking my grandad through forwarding an email today.

Still love him him to death though.

Just reminiscing about the time I needed to recover my ldap password and the procedure consisted of an asthmatic tech support dude showing it to me in a giant spreadsheet.

When you're picking up your kid from school and you bump into a client... "Hey, I know you're not working but have a quick question for you."

Father's friend ask if I'm gonna open printing and scanning press when I'm done with IT degree.
I said yes to avoid been his tech support

So, today in the office we all decided chipotle for lunch. We create the team order and sent it out to the entire office.

First thing we noticed: online ordering looks really good and has finally been updated.
Second thing we noticed: it never got tested and it doesn't work

Result: 7 angry developers who just wanted some burrito bowls start emailing chipotle tech support

Why would some companies advertise a job post as Software Engineer, and only to find out deep in the process after doing multiple interviews, that it’s actually a support job??

Seriously why the fuck do that? That’s disingenuous and misleading as fuck?
And why would a dev be dropping a dev job and experience to do tech support ? Is it even worth it?

Even if it is, can you easily switch back to an actual dev job afterwards?
Wow the things some of these companies do 😶🙄😑🤦🏾‍♂️

While I'm not a dev, I do love computers and I do know my way around them, so friends/family often ask me for tech support.

Friend: Please fix my computer!

Me: what's wrong with it?

Friend: *sends me pic of blue screen of death*

Me: ...

Me: I don't think you understand

My dad got us a a home computer on ~1995 without video games. But he brought a software where we can program our own games. So, we learn programming.

The client in my previous two rants officially hired me as their Head of Tech Support.

I moved into the tech support office today, with a super comfy ergonomic chair and a huge table.

If only there's someone else here......

A day in the life of the tech support guy on the other side of the phone .. 😔

The hand of IT guy in family

My family sees me as guy who works on IT stuff. The best part is that I will have to help them whenever they encounter problem regarding electronics in daily activities.

Son! The internet is not working
Son! The printer is not working
Son! The TV is not working
Son! My phone didnt get any signals
Son! The microwave is not working
Son! The TV remote is not working
Son! Why is this whatsapp popup always appear whenever I opened it
Son! The dvd player is not working
Son! My phone wont charged
Son! I want to buy online stuff
Son! The email that ur uncle sent me cannot be opened
Son! The email that ur aunt sent me is not there
Son! Can u help me download this travelling app
Son! I opened a website and it told me that I have 163718362 virus!
Son! I forget my password of my facebook account!
Son! Some guy idk on facebook added me as his/her friends, what should i do?
....
Son! The internet is not working (again)

The fact is that, most if these problem, I helped them by just.. restarting the router, reboot the router for 1 min interval, find specific toggler in disfunctional hardware that they accidentally hit during sweeping the floor, take out the power and put it back again, show them how to's in many account/payment mechanism in apps, etc

The very best part that whenever they satisfied, whenever things back to work again, whenever they can reset the password:

"I've tried what you told me, but it just didnt work, but idk when u did it, it works! you are really an IT guy"

And i was like
🙃

!dev but tech related...

Got a device configured in a location that is fairly far away from me. It operates only through a cloud service specifically for these devices, with one of the most unreliable web interfaces and smartphone apps I have ever used.

I email my issues to the tech support who don't seem to understand the problems and can't fathom the difference between "reset settings" and "restart device".

Eventually they need to log in to my account to find out whats wrong. I explicitly state that under no circumstances should any settings be changed.

Today I find that the device has been removed from the cloud account. I physically must be near it to register it on the account again. Tech support don't seem to know what happened and the best explanation is that it is "a glitch". They have no way to add it back themselves. I have to travel to the device.

Funny how this happened after I let them access the account...

Applied for a new job today! It's in a different city, but it's with a company I'm familiar with, doing tech I'm familiar with. They provided my current employer with managed hosting and occasional bugfix and upgrade support before we completely changed our tech stack last year.

I've been feeling sort of stuck in a hole for a while. I'm unsure about moving, but it's partly of my own making and I was unsure about starting here when all the tech was new to me. I've been here 3.5 years, my first actual dev job, and I do think I've done what I came here for.

Just got off a call doing some classic "I know you are not tech support but please help me connect my iPhone to my computer", and I heard the following words:

"What's the Windows start button?"

This was not a boomer. This was not a Gen Y, Gen X, or even Millenial!

I shit you not, a zoomer did not know what or where the windows start button was.

Everyday tech support struggles:

- "I can't find my document."

- "Ok where did you save it?"

- "In Word."

- "I understand you saved it in Word but where did you save the file to?"

- "I'm not sure, Word did the rest"

Didn't expect this to happen

Going back home for the holidays means becoming tech support for pretty much the whole family, unluckly.

As soon as I enter my grandparent's home, my grandpa says "Could you print some emails?". I open his laptop, and I start sweating as soon as I see the Windows XP logo popping up. He (obviously) doesn't remember his password, and the only way to access his (mostly defunct) web mail service is Outlook 2003. For some reason, the web mail provider's POP3 server dies, and i spend half an hour trying to explain it. I ended up leaving with him saying "Why are you even going to a computer engineering university."

Ah, family.

Have parents? Save yourself time with this general-purpose email signature.

My first freelance dev job thing, turned out alright. For the first year though, the dev job thing became a tech support thing. Oh the horror.

Developers. !=. God's of tech

Do ppl really think we know every single big apps error codes?!?!
Isint tht Googles job, I Google errors and solutions every day for like 1015 times.

Speachles

The technical incompentency of the people I try to help with their tech problems, is utterly astounding. Especially family members. For the love of God, if somebody is offering you tech support, put in at least some minimal degree of effort!

Today started off like a normal day and then i got a call from my aunt and she asked if i could set up her new iPhone 8 plus. and once i got there i did and it was no biggie. and then she pulls out four more boxes and has me set all of them up for family members.

WHY DOES EVERYONE THINK IM TECH SUPPORT. it’s just so fucking annoying.

New years resolution: no more tech support period. No one appreciates it and if anything breaks in the future youre expected to fix it. Lol, no thanks

Once you offer tech support to one person, you become the IT department to all people.

Continuing my rant from Yesterday....
As I was strolling though Walmart yesterday...
Tech Support 1: $Customer is having issues with their tablet they bought from us.
Tech Support 2: tell them to shut it off and shut it back on
Me: ❓