It was between me and another guy.

I fucking won!

I GOT THE FUCKING JOB!!

I'll be a junior Linux Support Engineer in a week or so!

OMG OMG YAYAYAYAYAY

When you implement a 3rd party payment system, and it doesn't work... and their support can't fix the problem... So you debug their code and send them the revised code and they update their GIT repo and update their documenting.

Every user of any app: "damn these annoying ads. I hate ads!"
Average devRant user: "Dfox, add ads please so we can support you more."

What a wonderful community (except those who repost memes). ❤️

"Turn it off and on again."

Great for Wi-Fi routers and office appliances.

Life support, not so much.

So I've got a Linux related job (or, starting at monday). When people ask me what my new position is called, I'll of course tell! Well, I stutter sometimes in my native language. Especially with the letter L.

"so what's your new position?"
"Lllllll-lllll-llllllllllllllllllll"
*mother of god*
"lllllllllllllllllllllll-llllllllllllll*
*OH FFS*
"Llllllllllll-llllllllllllllllllll-lllllllinux support engineer!"
*FUCKING FINALLY!*

"Hey man, you got a new job I heard, what's your new position?"
*please work*
"Lllllllllll-lllllllllllllllll-llllllllllllllllllllll*
*MOTHERFUCKER*
"Lllllllll-lllllllllllllllllllinux support engineer!"

"ey dude, what's your new position? Heard you got a new job!"
*alright let's do this better*
"gonna do stuff with servers and customer service!"
"Ah cool! What system do they run on their servers?"

No. 😡

Amazon support guy: Oh its a Windows instance. I'm a Linux Engineer so...
Me: I know your pain. I'm in pain, too. Now help me.

First time meeting girlfriends grandparents.

👴👵: So what do you do?
😎: I'm a software engineer ... So computers and stuff.
👴: Oh, can you have a look at my phone? There's that weird icon I don't understand ...

So within five minutes, I was their tech support. It was an icon for Android Nearby, btw and I didn't have an explanation ready.

That happened five more times this evening.

What if Microsoft only bought GitHub so they can finally add support for Internet Explorer? 🤔😏

#thread
Any Home Assistant fans out there? Got myself a RPi3 a few months ago and got hooked on HA, because of the huge product support and great community. Didn't find any dashboards that I liked so created my own, written in JS, fully customisable and support for most if not all kinds of gadgets. The purpose was to have something easy to use for the whole family, on a wall-mounted tablet. What do you guys think?

Anyways, has anyone done some cool home automations/scripting? Would love to hear about it!

*On a programming support forum*

Guy: My compiler keeps throwing null pointer exception at line 128.
Me: Ok. Can you post your code real quick so I could figure out what is null at line 128?
Guy: No I'm not going to show my code to someone on the internet. What if you want to steal my code?
My mind: "Dude wtf why would I steal someone's code on a support forum?"
Me: *Use the next 15 minutes explaining that showing the code is necessary so that others can actually help him, and that no one on a support forum is going to steal his code.*
Guy: "You know what I'm more convinced that you want to copy my code. I might as well just try to fix this on my own."

What?

Just remember, if someone ever makes a colony on Mars, you may have to support their timezone in your applications. And their day is longer, so a simple offset from UTC won’t do....

I find it so amazing to see when my colleagues (or even me) are irritated/annoyed to the fucking point, swearing around and so on but then the phone rings and they are completely calm/sound nice/happy when they pick it up one second later. (we're Linux support engineers)

This job is the best fucking self control training I've ever had!

Spend half the day setting up a dedicated server at work (including getting all the hardware together) and installing CentOS and tweaking around.

For a client? Oh no, there just literally wasn't anything else to do and I didn't want to sit around doing nothing or working on shell scripts AGAIN. (working in support (+ linux server management) and due to the holidays hardly any support requests come in)

*Hmmm, lets install nginx for fun*
"yum install ngi..."
*wait, let's compile from source and make it more fun!*

So yeah, that was my day, I guess.

this one time my coworker was having a hard time debugging a javascript function so he set it to alert("kill me pls") and that somehow got into production.

we recieved many support emails from concerned customers that day

Manager: We really need to save money with this project, so nobody call tech support for anything.

Me: There's this open-source solution that would work great.

Manager: Bad idea! There's no tech support number to call.

Me: ...

A few years ago I was in rage because I could not find the second page of my mobile provider invoice. So I called the support hotline to ask for the second page. Then he just asked: "Have you tried to flip the first page?" and I had to reply "oh, well...".

!rant

Guys I posted here about a job interview i had... got it ! I start tomorrow so thank you for your support, you are amazing !

All web developers should support up to IE9 without any problems.

Why? Because in Korea, it is normal.

Every person uses that damn Win7, which has either IE9 or IE10. Without IE support, no one will browse your webpage.

Now you would ask us, why don't you use other modern browsers?

We would then ask you, why would you install a new browser that is
1. Buggy
2. Heavy
3. Takes up ram
4. Has so many features
when you have an awesome minimalistic browser that is preinstalled, and works in all Windows? No thanks.

So, if you put a message saying you will soon drop support of IE, it means that you won't target Korea. Just after the support drop, there won't be traffic to your web site.

So what is the point of this rant?
1. We love IE. Lol
2. IE is lightweight, minimalistic, and the fastest browser in the world.
3. All websites should NOT drop support for IE.
4. We don't care whether web devs will have a hard time. We just think websites are built with Wix and Wordpress, and they work in IE, meaning, IE support is the number one priority.
5. If you ever start a business in Korea, and has a website, make sure to hire an senior Korean web dev who has worked with IE for a long time.
6. Here is the tl;dr
Hate us. Period.

The top two:
* the laziest intern ever!! He lived 100m from the office but was always late for the daily. Even managed to forget his fucking laptop at home!! His mommy had to wake him up!!! He was so useless that I thought he was on the first year of his bachelor's degree and later the team said to me that he had finished it.

* some frat bro, got an internship thanks to daddy inside my ops team. He managed to insult everyone in his first week!!
So I had to tell his daddy, that his son will work under the office support team and will be in charge of the first level support for his branch. Daddy fired his son sorry as after two weeks!!

When I left university I got a Graduate Developer role at a local start-up. For the first year there i did html and css, second year I was in the support team.

Not a problem because sometimes you have to eat some shit to get where you want to be. But third year I got moved into the Dev team properly.

A month in, the Support team, without someone with a devs brain and a "devs" knowledge of the product, started falling really far behind and struggling and the MD told me I'd be going back into Support for another 6-12 months. So I told him to fuck off, and if he did I'd just leave. They never did and I stayed. 👍

Manager: "We can't have new releases breaking older versions of the mobile app!!!!! We'll lose all our customers!!!!"

fullStackChris: "That's fine, we can do API versioning, but it will take some time to implement, I'll have to be quite careful and write some tests to implement it. Probably 2-3 weeks..."

Manager: "NO WAY, THAT TIME ESTIMATE IS WAY TOO LONG, WE DON'T HAVE TIME FOR THAT!!!"

fullStackChris: "So how do you wanna support multiple versions of the app without doing any sort of versioning?"

Manager: "...we'll think of something!"

Dev: "..."

And with 99% certainty, I expect to hear this in a week or two:

Manager: "fullStackChris, we'd like to introduce you to the highly technical concept, API versioning. It's a way to version the API so we can support multiple versions of the application our customers use! It's amazing! Please implement this immediately so we can support multiple versions of the application!"

Sigh... each day managers learn a bit more how physical reality works... you can't have your cake and eat it too.

FUCK YES! I FUCKING DID IT. I'M FUCKING RUNNING I3 ON LINUX ON MOTHER FLIPPING WINDOWS!!!

I'm sorry but I don't have anyone else to share this with. I feel so... empowered. If windows continues to support the wsl, who knows how far they will get. This makes windows so attractive. I still keep using debian on my desktop machine but my laptop isn't so underpowered in terms of software now that I'm figuring this stuff out.

You know, pointers are cool. I like pointers. They allow you so much more control about memory than languages without support for pointers. But fucking null pointers. I could kill them. Why are they such a fucking nightmare to debug?

none support IE so it shouldn't be that hard😁

I love Json format. It is so simple, powerful, easy to read and all that good stuffs. There is only one thing I wish Json could support, that's commenting.

Recruiter: What is Go?
Me: It's a newish programming language developed by some really cool guys at Google with C-like syntax and great concurrency support.
Recruiter: So it's like Google's version of RESTful?
Me: Umm…

So called my ISP because of slow internet
Me : Hey , slow connection
Him : Could you open up CMD
Me : I'm on linux
then the dude hangs up :/ another guy called later , I guess the tech support needed tech support , FML

Apple you drove of delusional suckers! When will your retarded fashion devices finally support WEBP?!

A gallery page with images, and thanks to WEBP, it's 408 kB. Because Google made WEBP and handed out a well documented CLI FOSS compression tool that even can convert the source PNGs to lossy WEBP with bloody transparency. Well done, Google!

Except that Apple's shitty management can't take it that Google actually made something nice, so no WEBP. Instead, JPEG-2000 that enjoys nearly no fucking tool support. The free tools that even can deal with that mostly don't support transparency, and the encoder sucks donkeys so that JPEG still fucks JPEG-2000 big time.

So it's JPEG with matching background for iOS. Fine, but since JPEG's blocky artifacts are much more visible, the compression can't be that high, and it's 769 kB. That's 88% more image data for Shittari than for non-retarded browsers and even Edge! EDGE!!

Oh and if the user changes light/dark system mode according to surrounding light conditions, guess what happens? Yep, since JPEG doesn't support transparency, now it's different JPEGs with dark background via the media query in the "picture" element, and it's another 754 kB download. Bloody 1523 kB instead of 408 kB, that's a factor of 3.7!

Fuck your ass Crapple, with an electric eel!

Client sends me support email concerning the CMS.

There's not enough details to go on, esp. browser info, so I ask her to fill out a support ticket.

She does, but doesn't enter any browser info, AND mistypes her email address so I have to correct it to reply to the right email.

I send her to whatbrowseramiusing.co and ask her to send the info to our support email address.
She emails support directly with these words: "I am using Google bowser".

I reply: click "Send to my designer" on whatbrowseramiusing.co and I give her exact steps to fill out the three form fields

She replies: "There is no 'Send to my designer', I only get the option to buy the domain."

I'm like "Whut?!" Did you mistype the URL? Why don't you click the link in the email? (Paraphrase)

This time I get an official email from whatbrowseramiusing.co, telling me that the client is using Safari 5.0.5. Which is five years old.

At that point I replied and said we really can't support this older browser, and included a link to the Firefox download page.

So, apparently when you're POSTing to PHP with Content-Type: application/json the $_POST variable will not get populated because PHP is not ready to support JSON as input. Because 1999.

Hey guys, I'm here to upvote quality content. I don't have much to rant, so take my support!

Been lurking for quite some time now =)

Today we dropped support for IE 11, I’m so happy

Finally made the switch. Full-time Linux everywhere! I figured out that all games I play already have Linux support since some time^^
And it feels good! So fast *_*

Citizens are hereby requested to kindly shower us with their love, support and ++s so that we will be able to afford this as our headquarters.

So, boss asks for support on sunday, I say sure, no problem. I arrive, get to my station and suddenly my nose, eyes and throat become itchy. The goddamn building's been fumigated. Fucking assholes. I'm going back home dizzy and nauseous.

When my wife was at technology support found a user with a small post-it on the monitor (not in the frame, on the screen). She asked and was told that the user was ordered not to click in a certain icon, so he hide the icon wih a post-it to avoid mistake.

In one of our webinterfaces you could swap between users once you logged in by changing the user in the link.

Not intended but our support is using this "feature" frequently because then they don't have to log in again when helping another client so it's not planned to be fixed

Me: My site doesn't validate for AMP because of some JavaScript the app performance measurement tool inserts into every post.

Support: Do the thing.

Me: I know, but how?

Support: Read the docs.

Me: All it says is "do the thing". But it doesn't state how.

Support: So, do the thing.

Fuck I hate it so much talking to any of the hosting support chats, seriously questioned if it's some brainless bot talking, after I literally just answered his question (and ~3 times before that) and he asks it again

Comes back to hometown for easter holidays.
(Not so close) 'friends & family' tech support requests start rolling in..

I am actually consider buying a rubber duck from devrant

To support them but mostly

when I need help, pretend that using the duck don't work so I need another rubbr duck and ask a co-worker to help me

yeah I'm a bitch

ALRIGHT! I'LL GIVE YOU SUPPORT ON MY VACATION TOO, IT'S NOT LIKE I HAVE FRIENDS AND FAMILY, NOPE, ALL I CARE ABOUT IS YOUR UNSTRUCTURED PHP CODE WHICH NEEDS TO BE REFACTORED BECAUSE 2 VISITORS ON YOUR WEBSITE SUGGESTED SO!

>first day at programming school
>we have to bring our own laptops
>teacher asks who is using windows
>every one raised their hands, except me...
>fuckme.jpeg
>teacher says: sorry, but we don’t support mac/linux
>twitchy_eye.tar.gz
>my inner voice: then why the fuck do we have to bring our own laptops, if you don’t support all fucking systems...
>teacher: so, do you guys ever heard of Visual Basic?

My point is, that a PROGRAMMING school should support all platforms if they consists that we have to bring our own machines to class.

Became an uncle to two beautiful girls the other week. But the plan to make them the future tech support of the family is already in play! Hopefully they will exceed me in about 10 years, I'm a front-end dev so it shouldn't be that hard...

Google/Microsoft: We are committed to Linux and the open source community!

Us: Awesome, so can we expect a one drive and google drive client for Linux or at least well documented API's?

Google/Microsoft: *Unveils random arse applications and services without answering our pleas*

Google is by far the worst for this, Chromebooks built on Linux, getting full Linux application support and android that's built on Linux all have Google drive support baked in... Can we just get a single fucking desktop client... Please!

I just got e-mail:

"Sunsetting Mercurial support in Bitbucket

After much consideration, we've decided to remove Mercurial support bla bla bla crocodile tears bla bla..."

So basically, Bitbucket started out as a Mercurial repository hosting platform. After GitHub's rise in popularity, they decided "hey, everyone's welcome, both Hg and Git!" Then it became Git and "okay Hg too, but shhh don't tell anyone". Now they FINALLY completed running it into the ground: "Only 1% of repositories are Mercurial" - yeah no shit sherlock, after actively hiding the fact you support it, people don't find out you support it! Surprised Pikachu! Oh congrats, Atlassian. You're so smart.

Mercurial support was the sole reason I had repositories there. I mean, for Git we already have GitHub, GitLab and others. So what's their unique selling point again? What's that, the sound of crickets? Thought so.

So after that, hopefully they change the name to "Gitbucket". Or preferably "Bitfuckit".

Fuck my manager. >_<

I'm a fresher at a medium-sized company. Our team is relatively new and we don't have a dedicated support team for the product the team developed (before I joined the company).

So when I was allocated to the team, I was put into support, citing it as a good learning experience (and it was). But it's been a few months. And the support work got boring and uninteresting, looking at logs which don't say anything, dumps which are completely normal and most of all, dealing with unresponsive OSEs, when they claim the issue is super critical and really tricky.

Anyway, there was this tool (among other things) that had to be developed as a support tool for our product and I ended up being paired with a guy who ended up being in charge of it. We started working on it slowly, designing and implementing a framework for the tool.

This goes without saying, I love development.

4 days later, my manager says "why are you developing it? Who's gonna look at support issues?"

Fucking hell. I was hired to be a developer and you got me just decide to up and shove me into support for the next 3-6 months while others are at least enhancing our shitty ass product? And I can't even quit for another year and a half because I signed a bond!

Oh, the depression.

Me: I need an SSL certificate.

Support: No problem. Just fire up your command line and generate one via OpenSSL.

Me: I'm on Windows.

Support: Ok, so what you do is code a Linux command line from scratch that will run in Powershell. Next, compile OpenSSL from your favorite of 60,000 versions available. Now, just fire it up and you're all set.

Me: Goodbye everything I've ever enjoyed doing in my free time.

Out of necessity (or rather: lack of support) I've been neglecting my test suite for the past ~month. Now that one of the beta versions of RSpec has better Rails 6 support, I can finally get back to writing tests. Yay!

I just merged staging into my testing branch, and it's now 344 commits ahead of origin! eep.

So, I've got lots of tests to write. yay.

Had no internet for hours.
Called the support.
"We will fix it!" they said and they actually did. So maybe there are competent people working there as well???

No. Of course not.

Two hours later I receive a call from them. "It was not our fault. There was an update so we had to plug the cables back into the right ports."

Software update
Physical connections

Wat

Me: we've refactored the project to make it easier to support in the future
Non-technical VP: Cool can you print it off so I can have a look

😕

Fucking Amazon rant again...

TLDR: Amazon specializes in “the last mile”. They are repeatedly allowing a 3rd party shipper (Purolator) destroy their main value proposition. Thoughts at the end.

Me on the phone with their support...

Me: so it says my package was attempted to be delivered today. I did not get a call or notification or anything and I have been working from home all day to wait for the package.

Support: -Sigh- yes, I can see it was Purolator we have been having trouble with them lately.

Me: ok, so are you able to see what happened?

Support: let me put you on hold.

.......

Support: So they said they will not call for a delivery, did they use your building buzzer?

Me: Nope, just stood outside the building and then left I guess.

Support: -sigh- Well you can pick it up at their depot. Let me get you the address.

Me: The one by the airport?

Support: Yes it looks like it is about an hour away from where you are. And they are only open during work hours.

Me: So, after working from home to get this package you advice is to take 3 hours off work and go there to pick it up?

Support: Well, we can refund it? If thats what you want.

Me: No, I would like the package I ordered please.

Support: There is nothing I can do sir.

Me: So before I hang up let me see if I have it straight. When I order a package from Amazon, do I have an option of who ships it?

Support: No, I’m sorry but that is decided on our end.

Me: And I have had this problem before with this shipping agent. So, your telling me that when I ship things to me with Amazon that I have no control of wether I even get the package? Your telling me it is literally a coin toss as to wether or not I ever get my package?

Support: yes sir, I’m sorry but that is all I can do.

Me: So you realize that, for example, if I went to my local grocery store and it was a coin toss that I could take my groceries home (even after I paid for them) then I will always go to another store....

Support: yes, I know. There is nothing I can do.

Me: So from now on I have to order items, wait for them to be shipped, check the shipper and then cancel the order of it is them?

Support: -sigh- you cannot cancel an order after it has shipped...

Me: wow. Sure is great being a prime and audible member. I get fast delivery of 50% of my packages and no delivery at all of the other 50%. Sorry for the sarcasm...

Support: I’m sorry I can’t help more.

Me: So just to clarify. I can expect NOT to get the package I ordered?

Support: sorry

Me: have a nice day.

————

Here are my thoughts as a student of business...

Amazon specializes in “the last mile” (in their delivery service anyway) and when they deliver the package they also deliver on that value proposition.

However, now it seems that one of their shipping providers is failing at getting packages that last mile, which is resulting and destroying the idea of their value proposition in a customers eyes. (Affecting more than me as the rep said)

Now, instead of believing that Amazon will get things to me, saving me that last mile trip to the store etc., I firmly believe that it is a toss up as to wether I will ever receive my package (based on carrier)

I know that if I was in Amazon’s position (a carrier hurting my overall value proposition with consistently unacceptable service) that I would come down on them with a force they have never seen or drop them entirely.

But of course, every company reaches a point where they have such market share and sway that they take their eye off the ball when it comes to their value proposition to customers.

My school's servers can only support 100 connections at the same time. So they are always down. It's so lame

so, its almost 2018 and Xamarin.Forms still doesn't support RTL..

really, really xamarin guys?

So there it goes again,,, I am thinking about quitting again.
I feel that I cannot be the sole sysadmin for a company whose critical IT-infrastructure lives on Life-Support, deprecated software and hardware, and the unwillingness to actually invest it in.

What manager says: You should support IE because a very large portion of our userbase is already there and they somewhat comply with web standards so it shouldn't be that hard. Also most good sites support IE so we should support it too.

What web developer hears: blah blah blah SUPPORT IE blah blah blah SUPPORT IE

My job in a nutshell:

*fixes app, so it's working 99% bug free*
*Chrome update*
*app is full of bugs*
*fixes bugs*
*iOS 10 comes out*
*app is full of bugs*
*fixes bugs*
"we can now remove iOS7 support"
*removes code*
*app is full of bugs*

For fucks sake!!

So after two hours of debugging I get to know that Chrome doesn't differentiate between font-weight 100-500 unless on a Mac, and IE does, but IE doesn't support the <picture > tag 😶

So I'm flabbergasted at the current trend of non-native Linux gaming becoming so stable and performant. In these past few months, I've witnessed stability akin to native support on games I had never expected to run well on Linux before.

DXVK had its initial release in January 2018, and so far every single game I've thrown it at has run so well that I forget it's non-native.

With front-ends like Lutris, it's easier than ever to get these non-native titles configured perfectly - to say nothing about what Proton offers for UX.

What will the 2nd year of DXVK bring? Extended Support for Windows 7 ends in one year - and I've never seen such stability and capability from Linux gaming parity.

Stupid people needs to die, so we won't have to provide IE support anymore.

!rant

So... innocent smoothies put knitted hats on their bottles in winter to support AgeUK.

That means my #swagduckie has the perfect winter hat 😄

Y’all in the uk, I can highly suggest this to keep yo duckie warm.

So, company I work at, is on desperate need of PHP developers, who can work in WordPress and Magneto. Company announced vacancy.

Only 20 CVs were dropped 4 days before from today. So company called all of them for interview and I was one of the interviewer. Most of applicants told me that they know Laravel but not WordPress.

I was like fine. Maybe they can work on WordPress too. But I was wrong. Here are some funny interviews:

Me: how many types of inheritance does PHP support?
Applicant 1: 7. Single, multiple, etc..

Me: Do you know difference between interface and abstract class?
Applicant 2: (he just said some gibberish)

Me: why do u prefer Laravel to WordPress?
Applicant 3: because by default Laravel support payment gateway, so we can create e commerce application faster. WordPress doesn't support payment gateway.

Me: how many WordPress site you have worked on?
Applicant 4: I have 4 themes in WordPress.org
Me: Do you create all of them by yourself?
Applicant 4: Yes
Me: Do u know difference between require and include?
Applicant 4: No
Me: Do u know difference between query_posts and WP_Query?
Applicant 4: No
Me: (facepalm)

So...the windows console is getting emoji support. I can't convey how happy it makes me that this is what they've been working on. Very happy. Because of little smiling pictures of yellow people in a command line.

So here I am reinventing the wheel making an HTTP server in C.
Finished implementing HTTP/1.1 and WebSockets support and now I find out the current thingy is HTTP/2.
Well that's fine, I'll add support for that later. In fact I kinda dig it since it uses binary conventions instead of plain text ones.
I dig a little bit and find out there already is an HTTP/3 going around which uses UDP.
Why me.

My hosting support are derping again!!!
>_____<

I prompted / bumped them on an open issue.

The moment a support tells you they won't fix the bug, because it had existed for so long that it's a feature now.

Nothing ticks me off faster than non working websites or apps of big companies.

For example how can it be that the Lufthansa app has no offline support for ticket stuff and loads like all their requests worldwide would be handled by one raspberry pi A...
YOU GOT THE MONEY SO GET THIS SHIT DONE

You know you spend too much time in the terminal when this happens...

I was in contact with technical support by web chat. To finish the chat, he asked me to click the EXIT button.

It was in caps so I typed in
EXIT thinking it was a REPL.

So I work for an ISP in the customer support center and we use slack for communication... As you can tell by my starred channels; we do plenty of work...

(Yes, potato is dedicated to nothing but potato)

Hey, we need a service to resize some images. Oh, it’ll also need a globally diverse cache, with cache purging capabilities, only cache certain images in the United States, support auto scaling, handle half a petabyte of data , but we don’t know when it’ll be needed, so just plan on all of it being needed at once. It has to support a robust security profile using only basic HTTP auth, be written in Java, hosted on-prem, and be fully protected from ddos attacks. It must be backwards compatible with the previous API we use, but that’s poorly documented, you’ll figure it out. Also, it must support being rolled out 20% of the way so we can test it, and forget about it, and leave two copies of our app in production.

You can re-use the code we already have for image thumbnails even though it’s written in Python, caches nothing and is hosted in the cloud. It should be easy. This guy can show you how it all works.

I fucking love my job. The boss just bought all the devs, QA and support guys brand new sit/stand desks and gaming chairs. Those chairs are so damn comfy! :)

Well, I got it. The new job that is so from December first I really am a C# developer :)

We just have to agree on the salary. I will at least get more then I have now (as support technician) and well it's kinda a dream come true.

Devrant++ not aviable in Switzerland? Im so sad 😭

Always getting errors when I wanna subscribe.

Wanted to support dfox and trogus

I've just updated my career interests on LinkedIn selecting only the "Remote" checkbox.
After some hours I received the first offer: «We are looking for [...] Unfortunately, remote work is not an option today, however, we do offer full relocation and immigration support.»

So, still SPAM. Again. Fuck.

So a couple of days ago we noticed a strange behaviour with a playment plugin for an online shop of a client. We opened a ticket in the support center and got a response that basically said "Nobody ever reported this behaviour. Therefore this is not a bug."

During my 1st internship (IT support for a big office + maintenance of their server) there was a guy that was refusing to read email from his monitor, he had to print them out and then read... We were so pissed off because he was wasting so much paper and toner.

So I do pay for all the software that I use if they request that I do. Cannot expect fellow devs to work their butts off to create good software that makes my job easier and not support their efforts. I paid $25 for Bootstrap Studio today and was more than happy to do so.
If you use software without supporting your fellow developers you should be ashamed of yourself.

Correct me if I'm wrong, Python is absolutely built on:
--Data encapsulation
--Dependency Hell
-- ambiguous object types
-- You BETTER hope that package has a function to turn that object into another HOPEFULLY SUPPORTED object (basically even more encapsulation)
--Oops this package doesn't support this other package, so you need to do another 20 lines of conversion
I really don't understand what makes Python so likable?? Am I just being stupid, or does exceptions like "This does not support multiclass" the worst fucking exception i've ever seen? Or "Shape (None,1) not compatible with (None,7)"? I get it that you can fix it if you've seen this issues multiple 100s of times, but for the first time, how the fuck am I supposed to debug this?

!rant
Bought a Chromebook last weekend. Best. Decision. I've. Made.
It's so great. It's so light, it uses USB C to charge (so when I go to visit my parents halfway across the country, I can bring 1 cable for my phone, switch, and laptop), and it's the perfect Android development device, since it runs Android apps and you can use Android studio within crouton.
I have never loved a new device so much, and I remember the days when I mocked Chromebooks because they sucked. Android app support turned that around.

If an AI gets advanced enough to not require human support it will also be advanced enough to either just pamper us, or replace us.

But I think that long before that we will have neural interfaces that brings us to the next level so the AI will be part human ;)

This is a post about some gratitude. Many of my friends were not so lucky during COVID and their companies suffered. I am very grateful to be working for a company where my git branch name of a recent commit was 'feature/support-our-two-new-factories'. My company is thriving and growing :)

We all hate being tech support for our family and friends, but motherfuck this is insane; my sister asks me for support and then doesn't listen to me. E.g. I tell her that the Microsoft login page is fucked up so she'll need to login again and she doesn't try again, but pesters me until I login for her... Every goddamn time...

Writing an efficient, modern renderer is truly an exercise of patience. You have a good idea? Hah, fuck you, GPUs don't support that. Okay but what if I try to use this advanced feature? Eh, probably not going to support exactly what you would like to do. Okay fuck it I'm gonna use the most obscure features possible. Congratulations, it doesn't work even on the niche hardware that supports that extension

If I sound jaded, ya better believe I f*cking am! I cannot wait for more graphics cards to support features like mesh shaders so we can finally compute shader all the things and do things the way we want to god dammit

Asked a 3rd party developer to add HTTPS support to an IoT device which interfaces with our webservice.
Spent almost 4 weeks trying to explain they don't need the server side certificate to do so.

Soon, Firefox will be the only viable browser. Google cracks down on adblockers with manifest v3, and all Chromium-based browsers are soon to follow, involuntarily so. Safari won't, but you can't make a Safari extension as easily.
Mozilla stated Firefox won't support manifest v3. This means adblockers will remain functional.

There is a fourth player though — Nyxt. They use WebKit, but they support Chromium-like extensions. Nyxt is built in Lisp and C. But Nyxt is an unorthodox browser to say the least.

Family support? What's that?

I have a complicated relationship with the rest of the fam, so I have been avoiding talking to them for a few years now, and it's not like they've been dying to contact me either. Except for mom, who would sometimes give useful insight. The rest, no support, work-wise or not.

When I became a dev my parents said: "it's not rocket science, or chemistry or anything good, but at least it's not stressful, or dangerous and we can get free tech support. I hope you are able to pay your own bills and find rent"

A few years, a degree and finding a supportive woman who is now my wife and and I make 4 time as much as my parents make now they want me to move back so they can get their tech support and see my wife I guess she is more social than I am

So i just created my own npm package. And published 3-4 days ago.

And don't know how but there is already 60+ weekly downloads.

So thanks for them who support me😅

It's been so long without an update on my little encryption project so...

We accomplished the following:
- big fixes and bug fixes
- drag and drop in files and folders
- screwed over many times
... And finally ...
- THEME SUPPORT!! WUHUUU

(Look attached screenshot)

Currently I just implemented two themes but a theme explorer will follow.

I'll create 3 themes for this project, normal, dark and Alice themed.

Stay tuned ✌️

What is this 'cutting edge dev tech' y'all talking about? Does it count if I somehow manage to add support for MS Edge?? 🤔
Hell.. I'm stuck with COM+ & activex, so if anyone who gets to use fancy pants new techs would be so kind to ping me and let me know how it even feels to code like it's 21st century, that'd be great..

So I work for a VPN company as the Info Sec manager long story short I'm not usually the pleb who does customer support.

But today I ended up having to do this. I spent over 1 hour helping a client that a support agent escalated the request for to me. So I figure out that his network adapters are sharing incorrectly.
I fix problem.
He tries to connect.
Denied access so I check our servers for the request and he's blocked.
I think that's odd.....

I check active subscription and this person ISNT A CLIENT THATS ACTIVE....

WHY IS SUPPORT SO IGNORANT.
UGH.

While I'm not a dev, I do love computers and I do know my way around them, so friends/family often ask me for tech support.

Friend: Please fix my computer!

Me: what's wrong with it?

Friend: *sends me pic of blue screen of death*

Me: ...

Me: I don't think you understand

So today when I was testing my new website I learned that IE/Edge does not support smooth scrolling with JavaScript.

I get why it doesn't work in IE but Edge... like what? Edge is supposed to be a modern browser... No?

No, Steam support, I don't wanna see your copy-paste shit, I just want you to fix your broken SSL on one of your server...

I hate writing to support so much (doesn't have to be Steam). I just want to see a human approach for once, but all I get is copypasta bullshit.

So I tried to bye a ticket from mobile app which seems not to be working so I contacted tried to contact the customer support team from twitter because they were not picking their phone and this is the response I got. How the fuck am I supposed to know who made it ?😡😡😡I wasted hole day to argue with them.

Watching an android wear on iOS video and they are complaining that android wear is limited on iOS and they love the look and usability of android wear compared to watch OS...

Of course it's bloody limited, you can't even use Apple devices with android so be happy you even get basic support :-P

(Yes I am a Google fan boy so android for lyf)

A client's site got malware infected, so we decided to remove everything and replace the site with a fresh WordPress installation (very basic site with 4 pages of content).

Contacted iPage live support asking them to check and unsuspend the account (with no files on it), but they kept on insisting that I buy their "firewall" and "SiteLock" services, with zero reply related to suspension. I've had live chat with many other hosting companies, never had such a lousy fucked up conversation. Without providing technical support, they keep marketing their useless expensive services. Fuck you iPage, you just lost a customer.

actually, I'm reposting to this week's rant (Family support you got becoming a dev?) because I remembered some stuff. and also because reading other people's rants reminded me of stuff. The fam and I have changed dynamics, but there is a ten-ish year span that we kinda got along, and I constantly forget about it. (because what good does nostalgia do?)

So, about the fam support.
Parents were both devs. Engineers, to be specific. So yeah, I was around the material all the time. but I was not specifically interested and they didn't push it. (They were busy with other dramas in fam and society) I was more of a bookworm. an imaginative kid, who liked to spend time either reading a fantasy book, swim, play basketball or hang out with her friends. The whole programming thing came way more natural to me than one could imagine. Me getting into uni for it was pure luck because I didn't have the grades for the other thing I wanted. (which, thank fuck, I'm doing way better now) So yeah, the support was not really required. Except for food-clothing-shelter combo.

I did want to become an astrophysicist as a child tho, which they didn't really support. Bummer.

Company makes you doing end user support additionally to your (dev) job, so you have no time to do the latter.

I wanted to get Linux since I'm collaborating with my brother and he uses it, so it will be easier to help him. Wasn't working. Emailed Razer customer support. Apparently my $2,150 laptop doesn't support Linux.

When a client asks us to support IE 6 can we start noting that there are some fucking useless clients out there and that Microsoft is inflicted with more of them than most? The continued existence of IE 6 isn't really down to Microsoft---it's down to their useless fucking customers.

So, let's beat those people with a stick until they upgrade to Edge.

At that point everyone can return to fighting about FF, Chrome and Edge---apart from me as all browsers seem to support cat JPGs.

I hate waiting for updates.

Like the time from when it goes public (whether press release or the update itself) to the time I get it? Yeah I hate that.

Roku released the new update, which includes support for Spotify. As a heavy Spotify user, this made me so happy. I got tired of having to plug my laptop into the HDMI port and controlling it with my phone.

But it's coming up on close to a month since it was released that the update would support Spotify and I've got nothing.

I'm too impatient sometimes.

Hey, listen up! I can’t believe you still haven’t added .t3d support! What’s taking you so long? It’s like you’re living in the Stone Age! Get with the times already! You really need to wake up and smell the coffee. Add .t3d support NOW, or else your software will remain utterly useless!

Was working on a game and I hated having to hardcode stuff I wanted to add so I started splitting it into external json files but by the end (and to an extent still learning it) learnt how to do mod support and simple user generated content, really cool stuff to learn about.

So, after crashing and burning during my last interview I’ve applied for another job, this time as a Technical Support Engineer.

Bringing my aspirations down slightly to spend a bit more time building up my experience.

But, the job is for a good company, and I can work from home.

So it's Friday afternoon just before a bank holiday weekend here I'm the UK, perfect time for our production database to go TITSUP (total inability to support usual performance), life sucks then you die folks....

TL;DR: intel stripped the hosted network function from the drivers for my wifi chip. Older versions can still so it

Every month I travel by bandbus to neighbouring countries for a show.
This usually takes 7+ hours.

So i have my laptop with me and if my brother is along as well, we game in the bus.

Using a cable for internet connection isnt handy, since we sit on opposite sides of the bus. So i looked up if I can use a hosted wifi network for this.

We both checked out our drivers and both said no hosted network support.
And some posts on the internet said that customer support told them that the chip can't do it

But thats weird. My laptop is high end. So I searched a little only to find out that I can do a hosted wifi network if I DOWNGRADE my drivers.....

Fuck you intel. Fuck you hard for stripping that function from the drivers

So we're about to launch the annual financial reports for a multi-billion corporation, but as usual, they're late at providing us with the information we need.

Recently they thought they had been hacked, so they blocked our access to their servers, which we need to upload the annual reports! Oh, the lovely hierarchy in large companies.

But hey, they finally decided to drop IE6 support, so that's a win

Back in the old days, ie. before facebook, I used to save all my funny email attachments to a folder. I got talking to one of the support guys. Seemed a nice fella. So, I network shared my folder and told him to how to connect. I did suggest that he probably shouldn't share it with everyone else in support as some of the material was a tad risqué.

I realised he hadn't taken notice of this advice when I walked in the office and all the support PC CD drives were randomly opening and closing and the PCs playing farting noises. (Anyone remember that?)

I had to go round all the PCs and kill the process.

I then returned to my own machine and disconnected the shared drive.

So... I'm a DevOps engineer and I received an email from boss today wanting me to do "tech Ops" for next few months, basically tech support because they are having a shortage and too much tickets that they can't handle. *Palmface*

Writing hebrew in Latex using a template that doesn't support UTF-8 is the most archaic shit I've done lately. I feel like some sort of a caveman.
This fucking encoding inverts all letters so it can support right to left. 😓

Thanks to @bittersweet I found and tried _Notes by Firefox_. An awesome app, wich I definitely will keep and use.

I love the markdown support.
I love the synchronisation.
I hope they will add access-controls, so I can give other users access to my notes.

Sry, for the advertisement.

Hello, devs! I'm an intern at a mobile games company. I used to work with the game development there, but today I started my work in the support/tools team. Am so glad I can use Linux and ruby there *-*

When you know your product sucks and even you won't support it. Too bad for those two windows phone users left in the world.

Working on a Project. Forced to use xaml I hate xaml. C# is so much more efficient/ easier. Now at least I have an excuse
. 😤

"DO NOT USE ISSUES FOR GENERAL SUPPORT.
Issues are for request only. You can use the following:

- Stack Overflow (using the "traefik" tag) (where no question excepted the simplest are ever answered)
- the Traefik community Slack channel (where no one is online)

...

So, what should I put as a title for my "issue"...

Proud to finally be another supporter of devRant. I've made myself a promise (no pun intended) to support devRant as soon as I begin to earn some money as a dev. So here I am...
Thank you dfox and trogus for your work!

Work Rant, again.

Working on a project, it has a messages feature.
Currently it supports text messages and images.

The guy before me had to leave, so I was put in charge on this project, to develop it.. all alone...

Project Manager : "Please add PDF support to messages"

Me : "Sure its an easy task".

1 day later:
-Starts working on that feature
-PDF files can now be sent.
-Looks at the sent messages-
-Message is there but I... I cant see the PDF file-

Hmmmm...
Moments later I discover the entire system is non-modular... hard-coded images only support.
Fuck me.

This morning I got a reply to my tech support email:

The problem was that the dynamic pages on my website are no longer being served as dynamic pages and so IIS is throwing errors on every page load. Seems to me like they've done something their end because I didn't touch it when it happened...

The tech support email essentially told me to rename all my files from .cshtml (ie. a dynamic page) to .html.

I'm not expert, but I doubt this is going to solve the problem...

So i started an (8 month) internship in January. Team of 4 (2 senior/mid level devs + boss) plus 6 or so other people in our other office overseas. Everything was going really well IMHO. Boss's feedback for halfway through the internship was good too.

First 4/5 months were great: loved the team, got feedback and help when i needed it, wasn't stuck doing support too much, etc.

This all changed when both the devs moved to our other office. My boss works from home a lot and has frequent meetings, so i hardly see him. I have a 1 hour window first thing in the morning if i need help from the devs overseas. After that im on my own.

If i get stuck, even on something very small that a more senior dev could explain in 2 minutes, I'm stuck either unable to work or figuring it out (wasting hours of time) for the rest of the day.

On top of this, since I'm the only one around in our office, im stuck on support every week which takes hours of my time usually. Last week support ate up most of my week, which put me way behind schedule on my other work. (That was an unusually busy week of support.)

Feeling incredibly frustrated right now, just wanted to get this off my chest.

I leave work 30 minutes early cause I don't feel goid... In return I have never gotten so many support tickets in my drive home

the worst documentation I've dealt with was (sadly) some I wrote myself.

We had a project - build with no maintenance agreement attached. so I half-assed the docs and tests... a year after launch we sign a support agreement and I'm struggling to figure out how the damn thing works!

So i work in support (do dev stuff in my own time). Spent 3 months seconded to another team supporting in project clients.

First issue i had in that team was a client with serious data issues which took about 30 hours +/- to diagnose and write some scripts to resolve.

After they went live and got handed over to support they had the same issue again but instead of support picking it up they sat on it till i came back on Monday.

Ive spent about another 10 hours or so picking through audit logs. I get all the shit no one else can either be bothered or capable of doing and to top it off i didnt get the promotion i was going for because i hadnt closed enough tickets, because they keep giving me all the shit to fix for everybody else

I spent hours trying to support \n, \r and \r\n in my algorithms to convert between utf16 line/col and utf8 absolute indices to comply with the LSP, before realizing that

- Orchid itself doesn't support \r
- There is no established user base

so I'm in the best position to reject all files that contain \r and offer to convert them instead.

When the support team flirts with you so maybe you will forget about the issue (that your website has 30 minutes downtimes everyday). 🤭

Windows, the operating system which is so much more user-friendly than Linux, or so they say, cannot be operated by my family members without constant support helping them to find files they downloaded and want to send in an email for example. So I have to stretch my mind between my family's non-tech end-user perspective and Microsoft's Windows 11 UI, both of which deviate from my developer's perspective, each in its own surprising way.

People in SO be like: "I don't understand why I'm not getting any answers. All I want to do is to twist this ORM to do something it doesn't support and I haven't even explained the nature of the models and nested relationships in the question"

Story Time: About Priorities and Sales

So at this point I'm working tech support for a company that makes some super cool networking equipment, think big data / data centers and such.

This company had grown at a good pace but the the support team had not (thus is the way for all tech support evetually). So I get a call from a frantic sales guy:

Sales: "OMG, where are with this ticket?!?!? It's a P2 ticket!!!"

Me: "Well the ticket came in 30 minutes ago, I emailed them some questions, but just so you know I have 8 P2 tickets, and 4 P1 tickets.... so it will be a while."

Sales: "OMG! Make my customer's ticket a P1!!"

Me: "Sure."

-call ends-

-30 minutes passes-

-sales calls again-

Sales: "OMG, where are with this ticket?!?!? It's a P1 ticket!!!"

Me: "Well I haven't gotten to them yet... just so you know I have 7 P2 tickets, and 5 P1 tickets.... "

Sales "ARGH!"

ʅ（´◔౪◔）ʃ

So Microsoft, no support for SVG in WPF in 2017? I really need it right now..!

Amazon created DynamoDB specifically so it doesn’t support UNIONs ©

Working with Apple subscriptions from Dotnet Core backend. Their API makes no sense IMO. Loved so much working with Stripe, but we had to support In-App Purchases aswell.

Made a small easter egg for futre developers to find. (unreachable code).

@dfox feature request: Multi-window support for Android Nougat so I can read rants and watch YouTube at the same time.

Why tf does IE6 not support js classes?! What in the actual fuck is up with that so called browser? We need to sink that motherfucker to the bottom of the gulf.

Your Telerik Kendo UI has a bug? I can fix it. It shouldn't be difficult because there is just so much support and documentation.

Applied in a company for a development work, as I have been a developer for some time now and want to switch jobs. The new company was larger and I had no experience of how processes work at larger companies.

I got a call and after the usual chit-chat I got asked if I would be interested in a support role. Since this was new to me I was afraid to flat-out say 'no', so I told them that I had applied to a developer role through their website. They said that theirs is a service-based company and interaction to clients is something everyone has to do. I started digging, as to why the current position is different from the one indicated on the website.
After some more conversation, the call ended.

Later I came to know from an acquaintance that there are both support and development roles at that company and since support positions are few people's "first choice" they first try all the candidates that call; those that fit into the support roles are assigned there.

Needless to say, the compensation and general nature of the support jobs is much inferior to proper development positions.

I dodged a bullet.

So I made an inquerery for some API documentation..

They escalated the ticket to 2nd level support from what they already called tech support.. why have API integration as a feature then??

I get so irritated when i see people pirate things, i get it, they want it yeah but the fact that someone gets pissed off because i use opensource software, try collaborate and better the software and support by donating some projects. Then they try and convert me to their "copy and paste" mantra. Fuck no.

If only they knew the hours and time given up from their lives, taken away from famillies and social lives developers spend trying to make apps that alfeady makes everyones lives simpler but they dont see that, they are so use to having things given to them they wont realise hoe important it is until it was taken away.

Support the developers because if it was the other way around. Regardless if you wanted it or not, you would like support. We do do this because we love it and with everyones help, we can progress forward together.

I really dont care that i look like as ass to the guy now, i really dont care what takes from it but just venting i guess..

My conversation with Avalara support (API for taxing):
Me: Hey I'm implementing your API for a client. The requests are going through, I get a valid response back but all goods are taxed with $0. Can you please give me a hint what I might be missing?
Sup: You're using Salesforce Commerce Cloud, requests might be blocked through their firewall
Me: I don't think so, here are some sample requests and responses I just created. The object returned matches the one in your API Doc.
Sup: This isn't a system controlled by us, no support.
Me: So how in the world can it be you don't control your own endpoint?

Seriously, if you don't want to help, next time just say fuck you...

So they're kinda the same
Worst
Took a support job because it paid double a dev job
Best
Got a job after having a really tough time this year

"hey the hi-8 camcorder's working again, can you get this PCI tv tuner card working so we can transfer the tapes to a digital format"

here we go again...

no stickers, so throw it in a machine, boot debian's installer, switch TTYs, "lspci": okay, a pair of "Brooktree BT878" devices. Drivers? ..."support built into most kernels since 2.4." Didn't they remove a lot of legacy hardware support from 5.x or 4.2x or so? Debian works with it... oh, "Debian Sarge." Kernel 2.6. FUCK... well, we'll try Debian 10.6 latest and see what happens.

Currently installing Debian 10.6 on a victim machine from a nonfree ISO to test this. (goddamn, how many times have I installed debian onto something?) Hopefully I don't have to go find a Debian oldoldstable ISO or anything...

So php7 deprecated all support for mysql none of my previous projects are working on localhost.Moreover,Ubuntu removed the php5 package from it's latest version . FML.

saw an SSIS project once used for basically string replacement and file tasks. Asked manager permission to rewrite this Proof of Concept to something more suitable language.
manager: you can't but you have to support it.
me: but i tought it's a PoC
manager: yes it is
me: so what to support?
manager: it's been sold to a customer and in production for 6 months now
So it's a PoC which is sold and moved to prod...
I hate sales and management douches sometimes... like 98% of the time....
(already left the company)

The sounds coming from the support department remind me of a bunch of high schoolers:

Crying, Yelling, and Bitching about everything under the sun.

If you hate your job so much, GTFO 🤔

Client: "According to the Postgresql Version Support Policy, 9.3 will be expired by September 2018. That's only a few months away."

Me in thought: "Expired? Like a rotten egg? With an expiration date? OK, chill. His English isn't that good. Maybe he meant that support expires since its EOL."

Client: "We need to upgrade so that we can continue using the database."

Me in thought: "Yeah, he really meant "expired" in database too."

New to databases - How is it that Oracle has been around for so long, yet have terrible documentation? Their support forums consists of condescending developers who never actually answer the questions and the forums’ format is just so bad.

So started my new job this week (first Dev job after 4 years on various support desks) it’s going ok, but for some inexplicable reason they use visual source safe for version control.

I had to google it, i can’t even install it on Windows 10!

So was freelancing for a guy and I know him pretty well or so I thought. Turns out he is a corrupt prick who leaked one of his support staffs phone number to all the customers because she wasn't online for two days. What the fuck is wrong with some people.

Why the fuck is Seagate's official bootable HDD/SSD toolkit 32-bit??? It's bad enough that it's TinyCore, but it's 32-bit, so even while booting it tells you to fuck off if a drive has >2TB worth of LBAs, but it's meant for ALL their drives! Their Twitter support was predictably useless, too, and was just "we don't support running the bootable disc off of anything larger than 32GB" and "we don't officially support Linux formatted disks in our tools" (neither of which were even remotely close. The first one I can understand, it was an untrained knee-jerk reaction to a number they recognize, but the other one...)

(When L1 support fails to investigate before routing to L2)
User: I couldn’t able to view my files saved in network drive
Me: we have checked files on sever side its visible and u have access as well
User: my screen has broken so I couldn’t able to see

Rest is history

So it's 2020 and still no native RTL support in 'modern' text editors or 'modern' web frameworks/libraries.

I'm looking at you sublime text and bootstrap.

Lost Sector

It's a 2D 8-bit-/retro-style platformer based on Warframe

I made the game engine (Dethsquare) for it myself (which is probably still my biggest programming achievement so far), since when I started working on it Unity's 2D support was...lacking

// First rant
So I've spent the last three days trying to send requests to a website in C# (never had done that, so I had to learn from scratch) and using XPath to select certain nodes from the html.
Today, I port it to a new UWP project and turns out it doesn't support XPath. I guess I should learn LINQ now...fml

Monitoring tools madness: quest foglight.

So, setting a blackout for an FMS "HA cluster" (which does not work due to a bug infested custom jboss implementation) can bring the servers down... And no way to bring them back up.

This brilliant piece of enterprise APM software costs 600.000€ for a 5year license.

I,ve added more drama (logs, threaddumps, support bundles and screenshots) to the support portal...

45 cases now in total, oldest case still open date 2017...

Fuck you quest software

I would rant about apple and their horrible horrible system of just even being able to deploy an app to testers..

But you have to pay me 100$ a year so you can be able to find it out yourself, fuck support, we just want free money ~ herr jobs/ herr coo(c)k

If I said I'd be available 3 specific days per week in a specific interval of time, don't flood my phone with messages in the other 4 days.

I don't care how messy and unorganized your processes are. You're paying a pittance so you're only getting 3 days per week support.

Family support for becoming a dev?
HA! None at all.
Well, to be fair, my parents bought their first a PC in 1996 for learning how to use it and to write documents for business.
So it was a rather passive support, if at all.

I get plenty of sleep and wake up to my manager talking about escalating tickets. I'm on support this week and my queue was empty yesterday, but there were several new "urgent" requests that never got assigned to me.

Wait, so I'm responsible to assigning tickets to myself now? Our support is so shitty now. Our good document got hacked to pieces and now I can't find anything, and the customer support people are constantly bitching if things aren't done right now for tickets I was assigned while I was asleep.

On support this week. Had to work until 7pm because of a bunch of pending tasks from last weeks support pair, had to wake up at 2am to restage our apps in our cloud env, and then wake up at 6am again to do deployments and validation only to have management breathe down my neck as to why my deliverables aren’t done yet.

It’s only been day 1.

"hey, can you help me doing this on the phone?"
"hey, do you know what,'s wrong with my computer "
And so on...
I am no tech support.
First world problems, I know 😑

I feel so useless when code doesn't work do to an external library out of my control

(Protobuf support for python 3.7 sucks)

For a back-end, Java engineer, It's really sad when you are so bored at work that you get excited at the thought of designing SQL views/procs to make prod support easier.

So today we had a meeting with the owners of a product we're supposed to deliver a frontend for.

They started by stating their requirements, "we need this to be animated, we need this to be an image, we need a button here...."

Then my colleague asked the one question you should never ask to a person using need that frequently, "what browsers do you intend to support"

"We need to support IE6"

.... FML

When my company decided they needed i18n cause we had one Japanese customer so we need to support multiple languages. And the customer churned after we released the Japanese version of the app

My biggest and favorite distraction...

My queen, my servant... My girlfriend

Have so much support from her. Without her, i would be a mess

Guysss!!
I have created a chrome extension to copy all tab links
And other window tab links as well. But when I was about to upload to chrome. It said, we don't give support to windows /mac / Linux . So the extension will be given support only for chrome os users.
I uploaded it.
So chrome users. Please take a look at it.
Extension name: JUST COPY.

please share the extension link with me!

Thanks in advance.

Do you guys support today's youth learning how to code? If so, why? If not, why not?

I started coding when I was 11.

I don't get annoyed so easily I think.. but when it comes to HTML... why the f*** do the comments have to look like something the cat just shat out?? Why doesn't it support one-line comment?? It's such a struggle to type...

Damn java 9 is such a pain in the arse. First there isn't official support for NetBeans which used to be my primary java development ide. Had to move to intelliJ for that jdk 9 support. Then came xamarin and visual studio. And guess what they don't support jdk 9. So now I need to have two sets of jdk to keep my work going. I don't understand the point of having a stable release if there is no widespread support. I mean sure visual studio is Microsoft problem but NetBeans is available from official oracle website. At least they should be able to integrate support for it.

So I am doing a rework of my OS installation and since Mint KDE is running out of support, i thought i would switch it. Any reccomendations? So far im thinking about ubuntu Budgie.

Some people hate microsoft edge so much, even they only use it to download a browser. In fact i do that too. But then i download .pub file and its default application is edge. I guess edge now has a plus value. Since firefox does not support epub natively.

AWS documentation and their paid tech support sucks so fucking much. Jesus fucking balls

P.S. Can any of you explain to me how to generate pre-signed url for GET request for CCP transcriptions?

Question: what do you think of Flutter? Ever tried it? It sounds good so far, although it has limmited support (as far as I can tell)

So 90% of the Tech Support team is off today. So I decided to jump in to help the guys out:

Me: *solves issue
(one less ticket to solve)
Reporter: "thank you for your help!"
(re-opens the ticket)
Me: *recloses the ticket
Reporter: "thanks again"
(Reopens ticket)
Me: smashes head into desk

How am I supposed to get tickets solved when most of the open tickets are "thank you's"!

So, today we had our first production release of our web app. Last week we changed a big part of our UI. This week we changed the design, rewrote the complete API documentation, implemented mobile support. While the release the administration center of our cloud was unreachable. Shortly after the release we made a bug fix and deployed it directly to production.
So today was a very normal prod release 😂

So we now answer IT support calls. I’m a developer that does help desk support work. Is it just me, or does anyone else find that extremely fucking annoying? I don’t want to spend my day being interrupted all the time to solve an IT problem when I’m employed as a developer. Fuck sake. The worst bit about all of this is I can’t find another job because there aren’t any. Glorious.

So, this Thursday I'm starting new job. Finally I can say arrivederci to any WordPress and support things. I'm gonna work in Laravel for minimum 2.5 months and then it's quite possible I will also work in .NET. I'm pumped by this, but also I will have to learn a lot just in time.