It was between me and another guy.

I fucking won!

I GOT THE FUCKING JOB!!

I'll be a junior Linux Support Engineer in a week or so!

OMG OMG YAYAYAYAYAY

Sit down before you read this.

So I interviewed a guy for a "Support Engineer" internship position.

Me and the team lead sit down and are waiting for him to enter, but apparently he's actually making a coffee in the kitchen.

This isn't exactly a strike since the receptionist told him that he can go get a drink, and we did too. It's just always expected for him to get a glass of water, not waste 3 minutes brewing a coffee.

In any case he comes in, puts the coffee on the table, then his phone, then his wallet, then his keys and then sits on our side of the table.
I ask him to sit in front of us so we can see him. He takes a minute to pack and tranfer himself to the other side of the table. He again places all of the objects on the table.

We begin, team lead tells him about the company. Then I ask him whether he got any questions regarding the job, the team or the company . For the next 15 minutes he bombards us with mostly irrelevant and sometimes inappropriate questions, like:
0: Can I choose my own nickname when getting an email address?
1: Does the entire department get same salaries?
2: Are there yoga classes on Sundays only or every morning?
3: Will I get a car?
4: Does the firm support workspace equality? How many chicks are in the team?
5: I want the newest grey Mac.

And then.. Then the questions turn into demands:
6: I need a high salary (asks for 2.5 more than the job pays. Which is still a lot).
I ask him why would he get that at his first job in the industry (remind you, this is an internship and we are a relatively high paying company).
He says he's getting paid more at his current job.
His CV lists no current job and only indicates that he just finished studying.
He says that he's working at his parent's business...
Next he says that he is very talented and has to be promoted very quickly and that we need to teach him a lot and finance his courses.

At this point me and the team lead were barely holding our laughs.

The team lead asks him about his English (English is not our native language).
He replies "It's good, trust me".
Team lead invites him for an English conversation. Team lead acts like a customer with a broken internet and the guy is there to troubleshoot. (btw that's not job related, just a simple scenario)
TL: "Hello, my name is Andrew, I'm calli..."
Guy: *interrupts* "Yes, yes, hi! Hi! What do you want?"
TL: "Well, if you let me fi..."
Guy: "Ok! Talk!"
TL: "...inish... My internet is not working."
Guy: "Ok, *mimics tuning a V engine or cooking a soup* I fixed! *points at TL* now you say 'yes you fixed'".

Important to note that his English was horrible. Disregarding the accent he just genuinely does not know the language well.

Then he continiues with "See? Good English. Told you no need to check!".

After about half a minute of choking on out silent laughter I ask him how much Python experience he has (job lists a requirement of at least 1 year).
He replies "I'm very good at object oriented functional programming".
I ask again "But what is your experience? Did you ever take any courses? Do you have a git repository to show? Any side.."
*he interrupts again* "I only use Matlab!".

Team lead stands up and proceeds to shake his hand while saying "we will get back to you".

At last the guy says with a stupid smile on his face "You better hire me! Call me back tomorrow." Leaves TL hanging and walks away after packing his stuff into the pockets.

I was so shocked that I wasn't even angry.
We both laughed for the rest of the day though. It was probably the weirdest interview I took part at.

!Rant

Support Call:
”our PC stick isn't booting up! Come and fix it! (angry)”

Me:
”The PC are meant to boot up whenever power is delivered to them. Are you sure your TVs are powered on?”

Support Call:
”Yes! I just pressed the power button on both TVs and it didn't turn on the PC sticks.”

Me:
”So you can confirm the TVs are on? Can you change the input and see what happens?”

Support Phone:
”Stop wasting my time and send someone down to fix it now! I told you it isn't working!”

Me:
”Ok, we will get someone out to you as soon as possible.”

Then a support guy drives 2 hours to their store.

When he gets there he realizes that the TVs power is connected to a light switch and they has the switch off!!!

He said ”can we turn on some lights so I can see behind the TV?” and then all the fucking TVs came on.

These are times when I fully understand the concept of “firing a customer”.

The customer sent an email saying ”the downtime for your product was unacceptable.” even after it was explained to them that the problem was them turning off the power.

These fucking idiots actually expect us to deliver products to display on TVs without fucking electricity to run them.

Amazon support guy: Oh its a Windows instance. I'm a Linux Engineer so...
Me: I know your pain. I'm in pain, too. Now help me.

So I maintain a open source PHP app that wraps youtube-dl, providing an UI for it basically. Some guy on a forum DMd me saying it's not working for him. I asked him what php version he used and if the file permissions are correct (the script makes and switches directories, so the permissions can't be root but need to be www-data).

He answers with PHP 7.2 (the newest that's rare) and says the file permissions are correct.

After 2 weeks the problem still persists and ofc I am doubting my code here. We finally get online together and I can use anydesk to work on his machine.

I discovered 2 things.

1) File permissions were just completely wrong.

2) PHP WASN'T EVEN INSTALLED

So what did I learn?

Never trust the user and I am glad that I work as a dev, not as a tech support.

I am an indie game developer and I lead a team of 5 trusted individuals. After our latest release, we bought a larger office and decided to expand our team so that we could implement more features in our games and release it in a desirable time period. So I asked everyone to look for individuals that they would like to hire for their respective departments. When the whole list was prepared, I sent out a bunch of job offers for a "training trial period". The idea was that everyone would teach the newbies in their department about how we do stuff and then after a month select those who seem to be the best. Our original team was
-Two coders
-One sound guy(because musician is too mainstream)
-Two artists
I did coding, concept art(and character drawings) and story design, So, I decided to be a "coding mentor"(?).
We planned to recruit
-Two coders
-One sound guy
-One artist (two if we encountered a great artstyle)
When the day finally arrived I decided to hide the fact that I am the founder and decided that there would be a phantom boss so that they wouldn't get stressed or try flattery.
So out of 7, 5 people people came for the "coding trial session". There were 3 guys and 2 girls. My teammate and I started by giving them a brief introduction to the working of our engine and then gave them a few exercises to help them understand it better. Fast forward a few days, and we were teaching them about how we implement multiple languages in our games using Excel. The original text in English is written in the first column and we then send it to translators so that they can easily compare and translate the content side by side such that a column is reserved for each language. We then break it down and convert the whole thing into an engine friendly CSV kind of format. When we concluded, we asked them if they had any questions. So there was this smartass, who could not get over the fact that we were using Excel. The conversation went like this:(almost word to word)

Smartass: "Why would you even use that primitive software? How stupid is that? Why don't you get some skills before teaching us about your shit logic?"
Me:*triggered* "Oh yeah? Well that's how we do stuff here. If you don't like it, you can simply leave."
Smartass: "You don't know who I am, do you? I am friends with the boss of this company. If I wanted I could have all of you fired at whim."
Me:"Oh, is that right?"
Smartass:"Damn right it is. Now that you know who I am, you better treat me with some respect."
Me: "What if I told you that I am not just a coder?"
Smartass:"Considering your lack of skills, I assume that you are also a janitor? What was he thinking? Hiring people like you, he must have been desperate."
Me:"What if I told you that I am the boss?"
Smartass:"Hah! You wish you were."*looks towards my teammate while pointing a thumb at me* "Calling himself the boss, who does he think he is?"
Teammate:*looks away*.
Smartass:*glances back and forth between me and my teammate while looking confused* *realizes* *starts sweating profusely* *looks at me with horror*
Me:"Ha ha ha hah, get out"
Smartass:*stands dumbfounded*
Me:"I said, get out"
Smartass:*gathers his stuff and leaves the room*
Me: "Alright, any questions?"*Smiling angrily*
Newcomers: *shake heads furiously*
Me:"Good"

For the rest of the day nobody tried to bother me. I decided to stop posing as an employee and teaching the newcomers so that I could secretly observe all sessions that took place from now on for events like these. That guy never came back. The good news however, is that the art and music training was going pretty well.

What really intrigues me though is that why do I keep getting caught with these annoying people? It's like I am working in customer support or something.

Whenever I'm starting to think that my job is hard, I always recall that someone somewhere had to ensure their code compatibility with Nintendo 3DS browser

A "support" guy my boss got in. I had told my boss numerous times, "Get rid of this guy, he's only wasting our time and money. And he's going to end up doing something where we will end up having to put out the fires."

Sure as a pair of nuts on a squirrel, this crazy bastard goes and DELETES a client's database. Yes folks, in fucking production. A live database. The heart of the business' transactions are... *poof*... GONE!!!

No backups for the day! No synchronisation beforehand! No nothing... just GONE!!! Fucking flat-lining!

Well, when I realised what he has done, I had to remove myself from the room before shit got outta hand!

I told the boss man that is the last straw and he needs to go...

The long and short of it...
- The client had luckily only lost about half a days data.
- I'm no longer at the company.
- This dumb fuck still is.

*On a programming support forum*

Guy: My compiler keeps throwing null pointer exception at line 128.
Me: Ok. Can you post your code real quick so I could figure out what is null at line 128?
Guy: No I'm not going to show my code to someone on the internet. What if you want to steal my code?
My mind: "Dude wtf why would I steal someone's code on a support forum?"
Me: *Use the next 15 minutes explaining that showing the code is necessary so that others can actually help him, and that no one on a support forum is going to steal his code.*
Guy: "You know what I'm more convinced that you want to copy my code. I might as well just try to fix this on my own."

What?

Another funny Linux encounter from my study that I suddenly remembered.

This guy said he didn't want to work with things/services that use Linux because he wanted to support software devs by buying software. I get the idea but yah...

Linux teacher: well then why don't you start with disconnecting from the WiFi. After that drop services like fb and WhatsApp which you use a lot. Also, good luck in the dev world as you're mooost probably going to encounter Linux and for being able to finish this study you'll need to succeed on Linux classes as well!

He just sat there like 'help'. A lot of fellow students were giggling as well.

Really though, my Linux teacher was an awesome young guy!

Navy story time, and this one is lengthy.
As a Lieutenant Jr. I served for a year on a large (>100m) ship, with the duties of assistant navigation officer, and of course, unofficial computer guy. When I first entered the ship (carrying my trusty laptop), I had to wait for 2 hours at the officer's wardroom... where I noticed an ethernet plug. After 15 minutes of waiting, I got bored. Like, really bored. What on TCP/IP could possibly go wrong?
So, scanning the network it is. Besides the usual security holes I came to expect in ""military secure networks"" (Windows XP SP2 unpatched and Windows 2003 Servers, also unpatched) I came along a variety of interesting computers with interesting things... that I cannot name. The aggressive scan also crashed the SMB service on the server causing no end of cute reactions, until I restarted it remotely.
But me and my big mouth... I actually talked about it with the ship's CO and the electronics officer, and promptly got the unofficial duty of computer guy, aka helldesk, technical support and I-try-to-explain-you-that-it-is-impossible-given-my-resources guy. I seriously think that this was their punishment for me messing around. At one time I received a call, that a certain PC was disconnected. I repeatedly told them to look if the ethernet cable was on. "Yes, of course it's on, I am not an idiot." (yea, right)
So I went to that room, 4 decks down and 3 sections aft. Just to push in the half-popped out ethernet jack. I would swear it was on purpose, but reality showed me I was wrong, oh so dead wrong.
For the full year of my commission, I kept pestering the CO to assign me with an assistant to teach them, and to give approval for some serious upgrades, patching and documenting. No good.
I set up some little things to get them interested, like some NMEA relays and installed navigation software on certain computers, re-enabled the server's webmail and patched the server itself, tried to clean the malware (aka. Sisyphus' rock), and tried to enforce a security policy. I also tried to convince the CO to install a document management system, to his utter horror and refusal (he was the hard copy type, as were most officers in the ship). I gave up on almost all besides the assistant thing, because I knew that once I left, everything would go to the high-entropy status of carrying papers around, but the CO kept telling me that would be unnecessary.
"You'll always be our man, you'll fix it (sic)".
What could go wrong?
I got my transfer with 1 week's notice. Panic struck. The CO was... well, he was less shocked than I expected, but still shocked (I learned later that he knew beforehand, but decided not to tell anybody anything). So came the most rediculous request of all:
To put down, within 1 A4 sheet, and in simple instructions, the things one had to do in order to fulfil the duties of the computer guy.
I. SHIT. YOU. NOT.
My answer:
"What I can do is write: 'Please read the following:', followed by the list of books one must read in order to get some introductory understanding of network and server management, with most accompanying skills."
I was so glad I got out of that hellhole.

Wife : Lets try some other position tonight.

IT support guy : raise a ticket for change request

This rant is a confession I had to make, for all of you out there having a bad time (or year), this story is for you.

Last year, I joined devRant and after a month, I was hired at a local company as an IT god (just joking but not far from what they expected from me), developer, web admin, printer configurator (of course) and all that in my country it's just called "the tech guy", as some of you may know.

I wasn't in immediate need for a full-time job, I had already started to work as a freelancer then and I was doing pretty good. But, you know how it goes, you can always aim for more and that's what I did.

The workspace was the usual, two rooms, one for us employees and one for the bosses (there were two bosses).

Let me tell you right now. I don't hate people, even if I get mad or irritated, I never feel hatred inside me or the need to think bad of someone. But, one of the two bosses made me discover that feeling of hate.

He had a snake-shaped face (I don't think that was random), and he always laughed at his jokes. He was always shouting at me because he was a nervous person, more than normal. He had a tone in his voice like he knew everything. Early on, after being yelled for no reason a dozen of times, I decided that this was not a place for me.

After just two months of doing everything, from tech support to Photoshop and to building websites with WordPress, I gave my one month's notice, or so I thought. I was confronted by the bosses, one of which was a cousin of mine and he was really ok with me leaving and said that I just had to find a person to replace me which was an easy task. Now, the other boss, the evil one, looked me on the eye and said "you're not going anywhere".

I was frozen like, "I can't stay here". He smiled like a snake he was and said "come on, you got this we are counting on you and we are really satisfied with how you are performing till now". I couldn't shake him, I was already sweating. He was rolling his eyes constantly like saying "ok, you are wasting my time now" and left to go to some basketball practice or something.

So, I was stuck there, I could have caused a scene but as I told you, one of the bosses was a cousin of mine, I couldn't do anything crazy. So, I went along with it. Until the next downfall.

I decided to focus on the job and not mind for the bad boss situation but things went really wrong. After a month, I realised that the previous "tech guy" had left me with around 20 ancient Joomla - version 1.0 websites, bursting with security holes and infested with malware like a swamp. I had never seen anything like it. Everyday the websites would become defaced or the server (VPN) would start sending tons of spam cause of the malware, and going offline at the end. I was feeling hopeless.

And then the personal destruction began. I couldn't sleep, I couldn't eat. I was having panick attacks at the office's bathroom. My girlfriend almost broke up with me because I was acting like an asshole due to my anxiety issues (but in the end she was the one to "bring me back"(man, she is a keeper)) and I hadn't put a smile on my face for months. I was on the brink of depression, if not already there. Everyday I would anxiously check if the server is running because I would be the one to blame, even though I was trying to talk to the boss (the bad one was in charge of the IT department) and tell him about the problem.

And then I snapped. I finally realised that I had hit rock bottom. I said "I can't let this happen to me" and I took a deep breath. I still remember that morning, it was a life-changing moment for me. I decided to bite the bullet and stay for one more month, dealing with the stupid old server and the low intelligence business environment. So, I woke up, kissed my girlfriend (now wife), took the bus and went straight to work, and I went into the boss's office. I lied that I had found another job on another city and I had one month in order to be there on time. He was like, "so you are leaving? Is it that good a job the one you found? And when are you going? And are you sure?", and with no hesitation I just said "yup". He didn't expect it and just said "ok then", just find your replacement and you're good to go. I found the guy that would replace me, informing him of every little detail of what's going on (and I recently found out, that he is currently working for some big company nowadays, I'm really glad for him!).

I was surprised that it went so smoothly, one month later I felt the taste of freedom again, away from all the bullshit. Totally one of the best feelings out there.

I don't want to be cliche, but do believe in yourself people! Things are not what the seem.

With all that said, I want to give my special thanks to devRant for making this platform. I was inactive for some time but I was reading rants and jokes. It helped me to get through all that. I'm back now! Bless you devRant!

I'm glad that I shared this story with all of you, have an awesome day!

So I own a webshop together with a guy I met at one of my previous contract jobs. He said he had a great idea to sell product X because he can get them very cheap from another European country. Actually it is a great idea so we decided to work together on this: I do everything tech related, he does the non tech stuff.

Now we are more than 1 year in business. I setup a VPS, completely configured it, installed and setup the complete webshop, built 2 custom PrestaShop modules, built many customizations, built a completely new order proces (both front and back end), advertised quite some products, did some link building, ensured everything is in place to do proper SEO, wrote some content pages, did administration and tax declarations, rewrote a part of a PrestaShop component because it was so damn inefficient and horribly slow, and then some more. Much more.

He did customer relation management, supplier management and some ad words campaigns. Promised me many times to write the content for our product pages. This guy has an education in marketing but literally said: I'm not gonna invest in creating some marketing plan. I have no ambition in online marketing.

What?! You have the marketing knowledge and skills but refuse to use it to market our webshop and business? What the fuck is wrong with you?!

Today he says to me: 'Hey man, this is becoming an expensive hobby as we don't sell much and have lots of costs. I don't understand why I should be the one to write these content pages. Everything you did in the past 8 months can be done in less than 20 hours! You are a joke and just made it a big deal by spreading your work over so many months. I know for sure because I currently work at a company where I'm surrounded by front end devs! Are you fucking crazy?! You're a liar.'

He talks like this to me every 2 months or so while he can't even deliver the content for 1 single product in 6 fuckin' months! We even had to refund a few of our customers because Mr. client relations manager didn't respond to their e-mails within 1 fucking week!! So I asked him how could that have happened as you do the client relations and support. Well, he replied to me: 'Why didn't YOU respond to our clients? You don't log on in our back office at least once a day?!'.

Of course I do asshole. But YOU don't. He replied that I was lying just like I was lying about what I did for our business.

So, asshole, let's have a look at PrestaShops logs to see who's logging in daily. Well, you can probably guess who's IP was there in most of the entries. It wasn't his.

So, what the fuck have you been doing then?! You can't even manage to respond quickly to a client?!! We have maybe 50 clients and if we get 1 question a month by email it is already a lot. But you keep bitching, complaining and insulting me instead?!!!

Last time he literally admitted on a WhatsApp conversation that he had and still has the hope that he could just sit back and relax and watch me do ALL the work.

Well, guess what you fucking moron. That's not what we agreed upon. You fuckin' retard think you're so smart but you say EVERYTHING on WhatsApp! Including your promises to me. Thank you you fuckin' piece of dog shit because now I have hard evidence and will hand it over to my lawyer to make you pay every god damn cent for all the hours I've spent working on our business. Oh, and I'll take over the webshop and make it a success on my own because I know damn well how to get relevant traffic and thus customers.

You just go get yourself fucked in the ass without lubricant you fuckin' asshole. I have told you you shouldn't fuck with me because I take business very seriously. I even warned you when you were crossing a line again. Well, if you don't listen... You will pay for the consequences. I will be so damn happy to tell you 'I told you so' with a very very big smile on my face. That momemt WILL come, 'partner'.

Fuck you. You will be fucked. Count on that. Fucking asshole.

Remember the WebDev guy from my last inspirational "rant"?

Well he called me and he somehow found a Support scammer

so I went over to his place and setup our "how to destroy a scammer's computer" kit which we got from a couple of friends in Discord and waited for the scammer to call.

And at long last, the scammer called,He setup a VM while I find his IP and RAT his computer, then went on to find other computers and check if they reside on the same LAN network.

at that point WebDev guy asked me "what are you planning to do?"

"Tell him this is your banking app" while presenting him a virus executable. "Don't click on that though". So he did, and they began the transfer and once the scammer clicked it on his computer (I was observing via RDP), we lost connection to the scammer's computer so I assumed the thing worked.

We were laughing our asses while in the middle of this fuckery.

Best moment in my life.

Last year I got an Acer notebook from a guy that stated that "it isn't working". "Okay" I thought, let's boot it up.

> Screen turns on, no splash screen, no hard drive activity
> Well fuck
> Tries to enter BIOS, nothing
> Openes case to reset CMOS
> Nothing
> Okay I think I need to flash a new BIOS
> Acer support site
> "Download the exe to flash the BIOS"
> What
> Spend two hours researching
> Find out that you can flash via USB and by pressing a key combination
> Extract the BIOS binary from the exe file
> Flash it on the notebook
> Splash screen and working BIOS
> Yay!!!
> No bootable devices found
> Fuck
> Connects hdd with test bench
> Completely fucking dead
> WTF
> Order a new hard drive
> 3 days later
> Install hdd
> Install Windows
> Finally working

WTF did you do to this notebook to not only mechanically break your hdd but also fuck up the BIOS completely??!!

Mark.

Mark was a support guy who could have been replaced by a robot. Nearly every support request that came in, whether it made sense or not, had a reply saying:

"Thank you for your query, I will escalate with the development team"

...and then I would have a message saying:

"Hi Almond urgent issue case xxx - I think you need to PLEASE CHECK LOGS" (yes, with that capitalisation.)

I'd then look at the case, take 10 seconds to work out the customer had done something stupid when calling our API (often forgetting their authentication details, despite a clear message telling them as such) and tell Mark what the issue was, and how to find it for himself next time. I'd then usually get:

"Thank you but PLEASE CHECK LOGS to see if there is any more info we can provide to customer"

...there would be more back and forth, and then eventually something like the following would reach the customer...

"Very sorry the development team have a major issue they will fix very soon but in the meantime a workaround is (instructions for using authentication details)"

🤦‍♂️🤦‍♂️

We moved to a new office floor and got a brand new set up. My new extension monitor died just after 4 hours of use, it was showing a black screen a with couple of colourful lines running down the screen.

Got the IT guy to come and replace it. He says he must test it with a display cable even though the screen was dead without any input source. (Ok fine cbf arguing with you, just do it.)

*Magicarp used splash, nothing happened*

Realising I was right, he gave the ok for another guy to replace my monitor.

Second guy comes to my desk and realised he forgot the electric screwdriver. (Sigh, how long must I wait...) After he finally finished installing​ the new monitor he plugged the display cable into a random display port without looking.

*Magicarp used splash, nothing happened*

Since the monitor wasn't displaying anything, he jumped into asking me to restart my computer. I gave him "the wtf are you stupid face" and just said "NO". I looked over to where he plugged the cable and asked why he plugged into the "dp out" port.

I plugged the cable to the correct port and monitor was working.

Felt like I can do their job better without any experience in IT support.

PS. Don't play the "please restart your computer" card on me. I also work in technology.

I have a bunch of contesters fort the worst interview.

#1 The Dishonest Ignorant

Me: *asks question*
#1: *stumbles*
Me: It's okay to say that you don't know.
#1: *continues to ramble on without making sense*
Me: Well, okay. That is all. I don't think that this will be a fit.

#2 The fraud

Me: How would you rate your knowledge in object orientated programming?
#2: Very advanced! I am an expert!
Me: Can you state the difference of an interface and an abstract class?
#2: *surprised pikachu-face* Well not that advanced!

#3 The trickster

During a skype call (without video):

Me: *asks question*
#3: *keyboard sounds aclacking*
Me: Are you googling?
#3: No *click clack click a clack* ... and to answer your question: *starts reading from the first search results*

The real bummer is, that in all of these cases, just saying "I don't know" would have been fine. (The "expert" OOP-guy would still have some explaining to do.)

It's not like that our interview process resolves around trick questions or that you'd get kicked out for getting one answer wrong. Though how can I trust somebody not to lie to me on a daily basis if they fake their interview?

We keep the interview relatively basic and rely on real-word coding exercise anyway and it helps us to get an idea on where we would gain support from them and where we need to support them.

As a developer you spend a lot of time learning new stuff anyways.

It blows my mind.

One comment from @Fast-Nop made me remember something I had promised myself not to. Specifically the USB thing.
So there I was, Lieutenant Jr at a warship (not the one my previous rants refer to), my main duties as navigation officer, and secondary (and unofficial) tech support and all-around "computer guy".
Those of you who don't know what horrors this demonic brand pertains to, I envy you. But I digress. In the ship, we had Ethernet cabling and switches, but no DHCP, no server, not a thing. My proposition was shot down by the CO within 2 minutes. Yet, we had a curious "network". As my fellow... colleagues had invented, we had something akin to token ring, but instead of tokens, we had low-rank personnel running around with USB sticks, and as for "rings", well, anyone could snatch up a USB-carrier and load his data and instructions to the "token". What on earth could go wrong with that system?
What indeed.
We got 1 USB infected with a malware from a nearby ship - I still don't know how. Said malware did the following observable actions(yes, I did some malware analysis - As I said before, I am not paid enough):
- Move the contents on any writeable media to a folder with empty (or space) name on that medium. Windows didn't show that folder, so it became "invisible" - linux/mac showed it just fine
- It created a shortcut on the root folder of said medium, right to the malware. Executing the shortcut executed the malware and opened a new window with the "hidden" folder.
Childishly simple, right? If only you knew. If only you knew the horrors, the loss of faith in humanity (which is really bad when you have access to munitions, explosives and heavy weaponry).
People executed the malware ON PURPOSE. Some actually DISABLED their AV to "access their files". I ran amok for an entire WEEK to try to keep this contained. But... I underestimated the USB-token-ring-whatever protocol's speed and the strength of a user's stupidity. PCs that I cleaned got infected AGAIN within HOURS.
I had to address the CO to order total shutdown, USB and PC turnover to me. I spent the most fun weekend cleaning 20-30 PCs and 9 USBs. What fun!
What fun, morons. Now I'll have nightmares of those days again.

A customer calls to ask about our software, its features and its advantages and so on.
I answer him all his questions in a 45 minutes support call.
Then he decides to order the software from our website using the order form.
After 1h i get another call by the same guy saying he cant order.
I ask him why and he says that he is blind and his screen reader does not read out the form/website content.
So i filled out the order form with him together because im a nice person and customer is king. (Took me 20 minutes).
After that i ask our webdevelopers if they considered to make the website more disabled friendly.
They responded with no because it dosent matter.
Yeah fuck me right! Fuck the disabled customers we dont care.
I think thats kind of stupid but who cares right!!

More sysadmin focused but y’all get this stuff and I need a rant.

TLDR: Got the wrong internship.

Start working as a sysadmin/dev intern/man-of-many-hats at a small finance company (I’m still in school). Day 1: “Oh new IT guy? Just grab a PC from an empty cubicle and here’s a flash drive with Fedora, go ahead and manually install your operating system. Oh shit also your desktop has 2g of ram, a core2 duo, and we scavenged your hard drive for another dev so just go find one in the server room. And also your monitor is broken so just take one from another cubicle.”

Am shown our server room and see that someone is storing random personal shit in there (golf clubs propped against the server racks with heads mixed into the cabling, etc.). Ask why the golf clubs etc. are mixed in with the cabling and server racks and am given the silent treatment. Learn later that my boss is the owners son, and he is storing his personal stuff in our server room.

Do desktop support for end users. Another manager asks for her employees to receive copies of office 2010 (they’re running 2003 an 2007). Ask boss about licensing plans in place and upgrade schedules, he says he’ll get back to me. I explain to other manager we are working on a licensing scheme and I will keep her informed.

Next day other manager tells me (*the intern*) that she spoke with a rich business friend whose company uses fake/cracked license keys and we should do the same to keep costs down. I nod and smile. IT manager tells me we have no upgrade schedule or licensing agreement. I suggest purchasing an Office 365 subscription. Boss says $150 a year per employee is too expensive (Company pulls good money, has ~25 employees, owner is just cheap) I suggest freeware alternatives. Other manager refuses to use anything other than office 2010 as that is what she is familiar with. Boss refuses to spend any money on license keys. Learn other manager is owners wife and mother of my boss. Stalemate. No upgrades happen.

Company is running an active directory Windows Server 2003 instance that needs upgrading. I suggest 2012R2. Boss says “sure”. I ask how he will purchase the license key and he tells me he won’t.

I suggest running an Ubuntu server with LDAP functionality instead with the understanding that this will add IT employee hours for maintenance. Bosses eyes glaze over at the mention of Linux. The upgrade is put off.

Start cleaning out server room of the personal junk, labeling server racks and cables, and creating a network map. Boss asks what I’m doing. I show him the organized side of the server room and he says “okay but don’t do any more”.

... *sigh* ...

First day on the phone as a support guy!
Before the first call came in I thought like 'please no email related issues as that's the one thing I suck at!'

Fair enough, first call:
Me: hello, how can I help you?
Customer: well, we've got this email problem...
Me thinking: MOTHERFUCKING FUCKING FUCK WHY ME 😭
Me: what seems to be the problem?

Damn, really?!

I hope you will forgive me for a third hand story, but I'm one of those evil developers, not a support per se. But I thought you'd enjoy this story anyway. So this happened to a colleague of a colleague:

$Hero - our hero. $Cop - A representative of our hard worked law enforcement agency.

So $Hero is happily speeding along in his car, running a few yellow lights a bit late, etc. Finally, the law catches up to him and pulls him over. Here's how the conversation went:

$Cop: Can I see your driving license, please?

$Hero (with smug grin): Certainly. Here it is, officer.

$Cop takes license back to motorcycle and speaks into radio.

$Hero: It's not going to help you any, though.

$Cop (with no reaction): What do you mean?

$Hero (with wider grin): The server you have to check it against is down.

$Cop (still no reaction): And why do you say that?

$Hero: Because I'm the guy they called to get on site and get it up again.

Our hero did not get a fine this time. Instead he got a police escort to his workplace.

Source: reddit r/talesfromtechsupport

A new sales guy in a startup I used to work at was using Internet Explorer. I told him why are you using IE, it's a shitty browser and how frontend devs suffer to support it.
Before I continued, he interrupted me saying that he used to be the regional head of sales team in Microsoft and started defending IE.
I was like Oookaaayy.
......he left the company a week or two later

Support guy: The page isn't loading
Me: can you show me?
Support guy *brings a fucking PRINTED SCREENSHOT, full colour*: here
Me *shocked as ever, sketching roughly page's UI on the paper he brought*: here. Fixed

We both laughed but myself only on the outside. I cried within. That's like the next fucking level.

The next one I think could only be taking a pic of a printed screenshot. Or printing a pic of a screen.

I get a call: "Hey the site is down. Fix it!"
Worked on my workstation, not on my phone => DNS issue.

Local cache: "All OK"
ISP's DNS: "No record"
Google DNS: "Server error"
MXToolbox: "All OK"
CloudFlare DNS: "Domain? What domain?"

After a day of fucking around with configs and wanting to strangle the customer support guy, I just started pressing buttons, until suddenly, it worked. Turns out I'd accidentally enabled DNSSEC on a domain, that wasn't configured for it.

Lesson learned: There is no official DNS error code for "DNSSEC failed somewhere upstream". If you're lucky, you might get something useful out of the authoritative server, but apparently not on Mondays.

aslkfjasf. i've spent 12 hours today (and lots more over the past two days) trying to reproduce a bug that my [sort of] coworker insists is present. I haven't seen any proof of it anywhere, let alone steps to reproduce it.

I've poured through the code, following all of its tangled noodles of madness from start to fuck-this-shit. I've read and reread the pile of demon excrement so many times i can still read the code when i close my eyes. so. not. kidding.

anyway, the coworker person is getting mad because i haven't fixed the bug after days, and haven't even reproduced it yet. This feature is already taking way too fucking long so I totally don't blame him. but urghh it's like trying to unwind a string someone tied into a tight little ball of knots because they were bored.

but i just figured out why I haven't been able to reproduce it.

the stupid fucking unreliable dipshit ex-"i'm a rockstar and my code rocks"-CTO buffoon (aka API Guy, aka the `a=b if a!=b`loody pointless waste of mixed spaces and tabs) that wrote the original APIs ... 'kay, i need to stop for breath.

The dumbfuck wrote the APIs (which I based the new ones on mostly wholesale because wtf messy?), but he never implemented a very fucking important feature for a specific merchant type. It works for literally every type except the (soon-to-be) most common one. and it just so happens that i need that very specific feature to reproduce this bug.

Why is that one specific merchant type handled so differently? No fucking idea.

But exactly how they're handled differently is why I'm so fking pissed off. It's his error checking. (Some) of his functions return different object types (hash, database object, string, nullable bool, ...) depending on what happened. like, when creating a new gift, it (eventually...) either returns a new Gift object or a string error basically saying "ahhh everything's broken again!" -- which is never displayed, compared against, or recorded anywhere, ofc. Here, the API expects a Hash. That particular function call *always* returns a Hash, no matter what happens in the myriad, twisting, and interwoven branches the code could take. So the check is completely pointless.

EXCEPT. if an object associated with another object associated with the passed object (yep) has a type of 8. in which case, one of the methods in the chain returns a PrintQueue that gets passed back up the call stack. implicitly, and nested three levels in. ofc.

And if the API doesn't get its precious Hash, it exclaims that the merchant itself is broken, and tells the user to contact support. despite, you know, the PrintQueue showing that everything worked perfectly. In fact, that merchant's printer will be happily printing away in the background.

All because type checking is this guy's preferred method of detecting errors. (Raise? what's that? OOP? Nah, let's do diverging splintered-monolithic with some Ruby objects thrown in.)

just.
what the crap.

people should keep their mental diarrhea away from their keyboards.

Anyway. the summary of this long-winded, exhaustion-fueled tirade is that our second-most-loved feature doesn't work on our second-most-common merchant type.

and ofc that was the type of merchant i've been testing on. for days. while having both a [semi] coworker and my boss growing increasingly angry at me for my lack of progress.

It's also a huge feature, and the boss doesn't understand that. (can't or won't, idk)

So.
yep.
that's been my week.

...... WHAT A FUCKING BUFFOON!

One colleague was that good, that he did the job of 3 people without bteaking a sweat...
He put up with shit from the client, where others would have gone on a killing spree.

One day he was blackmailed by a colleague and a project manager.
And then he had enough... This 100kg guy went kratos -spartan rage mode- yelled at all the guys who deserved it... Came to the office, where i was placed. We shook hands, he wished the other competent guys and me the best of luck and fare thee well...

Then there was an argument, which resulted in including lawyers between him and the company... He had to support us for 2 months in order to fulfill his contact... Which he did with as much detest as possible...
He didn't come into office once... Home-Office all the time...
We are still talking over social networks... Learned/learning a lot from him...

Aspecially not to take all the shit...

FUCK GOOGLE.

FUCK THE GOOGLE PLAY REVIEW TEAM.

FUCK THEIR BOT GENERATED EMAILS.

FUCK THEIR DEVELOPER SUPPORT.

I am trying to launch a fucking action game. There will be fucking guns and muzzle flashes shown in the screenshots. Stop fucking rejecting the app. There is no blood in the icon or screenshots. Stop sending me bot generated emails and tell me what content is being flagged.

A little information on the whole scenario: My game was rejected so immediately I contacted the support as to what was the issue. The guy told me 2 screenshots were flagged because they had the muzzle flashes and damage indicator (call of duty type which tells the direction from where the bullets are coming from). So I removed the screenshots and still the game was rejected. FUCK THESE ASSHOLES. SAME GOES FOR APPLE.

Contacted ProtonVPN support few days back.
Issue resolved, the Support guy ended up asking about my username's relation with Call Of Duty...
And that's how I ended up making another friend.

Today someone called about issues with setting up email (they were hosting where I work) locally.

Fellow support guy spend half a FUCKING hour trying to explain it.

Throughout that half our, our activities existed of making gun-to-head gestures, sending meme faces back and forth (derps, fuckthisshitimout's, trololol's and so on).

It was hard to contain our laughter but damn he needed that badly 😆

I don't want to write clean code anymore :(

I read Clean Code, Clean Coder, and watched many uncle bob's videos, and I was able to apply best practices and design patterns
I created many systems that really stood the test of time...

Management was kind enough to introduce me to uncle bob clean code in the first place, letting us watch it during work hours. after like one year, my code improved 400% minimum because I am new and I needed guidance from veterans...

That said, to management I am very slow, compared to this other guy, they ask me for a feature and my answer would be like "sure, we need to update the system because it just doesn't support that right now, it is easy though it would take 2 days tops"

they ask the same thing for the other guy : "ok let me see what I can do", 1 hour later, on slack, he writes : done. he slaps bunch of if-statement and make special case that will serve the thing they asked for.

oh 'cool' they say -> but it doesn't do this -> it needs to do that -> ok there is a new bug,-> it doesn't work in build mode-> it doesn't work if you are logged in as a guest, now its perfect ! -> it doesn't work on Android -> ok it works on android but now its not perfect anymore.

and they feel like he is fast (and to be fair he is), this feature? done. ok new bugs? solved. Android compatibility ? just one day ... it looks like he is doing doing doing.

it ends up taking double the time I asked for, and that is not to mention the other system affected during this entire process, extra clean up that I have to do, even my systems that stood the test of time are now ruined and cannot be extracted to other projects. because he just slaps whatever bools and if statements he needs inside any system, uses nothing but Singleton pattern on everything. our app will never be ready-for-business, this I can swear. its very buggy. and to fix it, it needs a change in mentality, not in code.
---------------

uncle bob said : write your code the right way, and the management will see that your code generates less errors, with time, you will earn respect even though they will feel you are slow at first.

well sorry uncle, I've been doing it for a year, my image got bad, you are absolutely right, only when there is no one else allowed to drop a giant shit inside your clean code.

note: we don't really have a technical lead.
-------------------
its been only two days since my new "hack n' slash" meta, the management is already kind of "impressed" ... so I'll keep hacking and slashing until I find a better job.

You know the Microsoft guy who installed Chrome because Edge crashed.

Don't judge him that much!
The guys at Google use Microsoft's VSCode for their Firebase. Also they use Typescript.

Our company (if any) shouldn't determine the tools we use. I haven't used Edge, but they recently added full Css Grid support. I'm gonna give it a try for a week or two...

Week 278: Most rage-inducing work experience — I’ve got a list saved! At least from the current circle of hell. I might post a few more under this tag later…

TicketA: Do this in locations a-e.
TicketB: Do this in locations e-h.
TicketC: Do this in locations i-k.
Root: There’s actually a-x, but okay. They’re all done.
Product: You didn’t address location e in ticket B! We can’t trust you to do your tickets right. Did you even test this?
Root: Did you check TicketA? It’s in TicketA.
Product guy: It was called out in TicketB! How did you miss it?!
Product guy: (Refuses to respond or speak to me, quite literally ever again.)
Product guy to everyone in private: Don’t trust Root. Don’t give her any tickets.
Product manager to boss: Root doesn’t complete her tickets! We can’t trust her. Don’t give her our tickets.
Product manager to TC: We can’t trust Root. Don’t give her our tickets.
TC: Nobody can trust you! Not even the execs! You need to rebuild your reputation.

Root: Asks coworker a simple question.
Root: Asks again.
Root: nudges them.
Root: Asks again.
Coworker: I’ll respond before tomorrow. (And doesn’t.)
Root: Asks again.
Root: Fine. I’ll figure it out in my own.
TC: Stop making it sound like you don’t have any support from the team!

Root: Asks four people about <feature> they all built.
Everyone: idk
Root: Okay, I’ll figure it out on my own.
TC: Stop making it sound like you don’t have any support from the team!

Root: Mentions multiple meetings to discuss ticket with <Person>.
TC: You called <Person> stupid and useless in front of the whole team! Go apologize!

Root: Tells TC something. Asks a simple question.
Root: Tells TC the same thing. Asks again.
TC: (No response for days.)
TC: Tells me the exact same thing publicly like it’s a revelation and I’m stupid for not knowing.
TC: You don’t communicate well!

Root: Asks who the end user of my ticket is.
Root: Asks Boss.
Root: Asks TC.
Root: Fine, I’ll build it for both.
Root: Asks again in PR.
TC: Derides; doesn’t answer.
Root: Asks again, clearly, with explanation.
TC: Copypastes the derision, still doesn’t answer.
Root: Asks boss.
Boss: Doesn’t answer.
Boss: You need to work on your communication skills.

Root: Mentions asking question about blocker to <Person> and not hearing back. Mentions following up later.
<Person>: Gets offended. Refuses to respond for weeks thereafter.

Root: Hey boss, there’s a ticket for a minor prod issue. Is that higher priority than my current ticket?
Root: Hey, should I switch tickets?
Root: Hey?
Root: … Okay, I’ll just keep on my current one.
Boss: You need to work on your priorities.

Everyone: (Endless circlejerking and drama and tattling)

Don't apply for a job that you don't like. You're gonna hate your life.

Don't ask for a salary you know you're not worth.

Work in a tech company as much as possible. If you don't, you're gonna be treated as a powerpoint presentation expert, office installation expert, video editor/movie maker expert, IT support guy, loose plug/broken headset repairman, facebook hacker, and a dark magician all at once. Most (not all) tech companies know who you are better. They understand your needs better.

Anyone else hates being the only tech support guy around?

This is my most ridiculous meeting in my long career. The crazy thing is I have witnessed this scenario play out many times during my career. Sometimes it sits in waiting for a few years but then BOOM there it is again and again. In each case the person that fell into the insidious trap was smart and savvy but somehow it just happened. The outcomes were really embarrassing and in some cases career damaging. Other times, it was sort of humorous. I could see this happening to me and I never want it to happen to you.

Once upon a time in a land not so far away there was a Kickoff Meeting for an offsite work area recovery exercise being planned for our Oklahoma locations. Eleven Oklahoma high ranking senior executives were on this webinar plus three Enterprise IT Directors (Ellen, Jim and Bob) who would support the business from the systems side throughout the exercise.

The plan was for Sam Otto, our Midwest Director of Business Continuity to host this webinar. Sam had hands-on experience recovering to our third party recovery site vendor and he always did a great job. He motivated people to attend the exercise with the coolest breakfasts and lunches you could imagine. Donuts, bagels, pizza, wings, scrumptious salads, sandwiches, beverages and desserts. He was great with people and made it a lot of fun.

At the last minute Charles 'Don't Call Me Charlie' Ego-Smith, the Global Business Continuity Senior Vice President, decided to grand-stand Sam. He demanded the reins to the webinar. Pulled a last-minute power-play and made himself the host and presenter. You have probably seen the move at some point in your career. I guess the old saying, 'be careful what you wish for' has some truth to it - read on and let me know if you devRanters agree...

So, Charlie, I mean Charles, begins hosting the session and greets all of the attendees. Hey, good so far! He starts showing some slides in the PowerPoint presentation and he fields a few questions, comments and requests from the Oklahoma executives. The usual easy to handle requests such as, 'what if we are too busy to do recover all systems', 'what if we recover all of our processes from home', 'what if we have high profile visitors that month?' Hey you can't blame them for trying. You are probably thinking to yourself, 'been there - heard that!' But luckily our experienced team had anticipated the push-back. Fortunately, Senior Management 'had our backs' and committed that all processes and systems must participate and test - so these were just softball requests, 'easy-peasy' to handle. But wait, we are just getting started!

Now the fireworks begin. Bob, one if the Enterprise IT directors started asking a bunch of questions. Well, Charles had somewhat of a history with Bob from previous exercises and did not take kindly to Bob's string of questions. Charles started getting defensive and while Bob was speaking Charles started IM'ing. He's firing off one filthy message after another to me and our teammate Sam.

'This idiot Bob is the biggest pain in the ass that I ever worked with'; 'he doesn't know shit', 'he never shuts the f up', 'I wanna go over to his office and kick his f'in ass...!'

Unfortunately...the idiot Charles had control of the webinar and was sharing his screen so every message he sent was seen by all of the attendees! Yeah, everyone including Bob and the Senior Oklahoma executives! We could not instant message him to stop as everyone would have seen our warnings, so we tried to call Charles' cell phone and text him but he did not pick up. He just kept firing ridiculously embarrassing dirty IM messages and I guess we were all so stunned we just sat there bewildered. We finally bit the bullet and IM'ed him to STOP ALREADY!!! Whoa, talk about an embarrassing silence!

I really felt sorry for Bob. He is a good guy. Deservedly, Charlie 'Yes I am going to call you CHARLIE' got in big time hot water after the webinar with upper management. For one reason or another he only lasted another year or so at our company. Maybe this event played a part in his demise.

So, the morale is, if you use IM - turn it off during a webinar if you are the host. If you must use it, be really careful what you say, who you say it to and pray nothing embarrassing or personal is sent to you for everyone to see.

Quick Update - During the past couple of months I participated on many webinars with enterprise software vendors trying to sell me expensive solutions. Most of the vendors had their IM going while doing webinars and training. Some very embarrassing things came flying across our screens. You learn a lot reading those messages when they pop-up on the presenters' screen, both personal and business related. Some even complaints from customers!

My advice to employees and vendors is to sign-out of IM before hosting a webinar. Otherwise, it just might destroy your credibility and possibly your career.

STUPID SHIT ASS EMAIL POLICIES NOT ALLOWING ME TO SEND CERTAIN FILE TYPES TO A SUPPORT MEMBER WHEN THERE ARE FUCKING PROBLEMS WITH THE PRODUCTION SITE. THE GUY THAT SET UP THOSE POLICIES CAN ROLL THEM UP AND STICK THEM IN HIS ASS.

There that's better...

I finally did it. I finally got rid of that client in a positive, respectful manner.

So basically, my dad has a freelance colleague. For a side project that person asked me to make him a website. My dad mentioned to said person that my sister's boyfriend does web design (he's trained to use autocad for designing the structure of furniture, nothing fancy just straight lines and upside down doors that fail after a while..

So my brother in law charged the guy 400 money for the design. I charged the guy 200 for the programming because my dad forced me to drop down my price to fit the budget because business relationship and he obviously couldn't let my sister's boyfriend not make more money than he deserves.

In the end after waiting on the design for weeks (I literally saw him do it in photoshop all in 2 layers on his laptop in half an hour) I had to rush the project because the due date was coming up. I already had most of it done but I had to redo a good part of the front-end to fit the design structure. I also had to re-do the design in photoshop to get the images and colors I needed, then cut it up into html. So realistically, my sister's boyfriend barely did anything.

Now the deal was that I'd develop the website and perform any updates/upgrades to it. I'd also host it on my webserver for a monthly fee. My sister's boyfriend was to handle any and all content related support.

At first it was all good, I only ever spoke with the guy when he needed a feature added and he paid me well for it. Overall the hit I took in initial development was paying off. As time went by, my sister's boyfriend started ignoring the guy's calls and the guy started calling me instead.

Now, he had this deal with my brother in law where he could charge his time at 35 money an hour. That's about 4 times minimum wage for not doing much.
Then I started to basically take over all support, but I was only allowed to charge 30 an hour. Pretty reasonable still and I wasn't too busy so it was all good.

As time went by I ended up getting asked to do more and more minimal changes. At some point I had done so many minimal changes I had to charge the guy about 2 hours extra that month and he went completely mental saying I can't just work for hours without telling him beforehand. We decided I had to discuss a price before any change. I charged my time on the phone with him twice after that and both times he bitched about me being expensive and once he even said he wanted to leave.

Now comes the fun part. A week ago he had an issue that was 100% support related. He tried calling my sister's boyfriend but the guy obviously didn't pick up. He called my dad about it, and my dad ended up calling my my sister's boyfriend. Now this guy is so slimy, he purposely didn't hang up the phone knowing my dad would use his cell and assume the other party would hang up because calls cost money. The guy heard my dad call my sister's boyfriend and heard him pick up immediately. He went completely mental saying how he wants both of us to always reply and call him back immediately.

This guy was always my lowest priority. He didn't really make me money and his calls and requests were annoying and unnecessary. Add to that that I specifically didn't want to handle support and was forced into it anyway, while all 'design' things (up to figuring out where and how to display a visitor counter) absolutely had to go to my sister's boyfriend..
But regardless of that, I generally replied to his emails within 10-20 minutes and rarely more than 25 hours.

My dad agreed (for us) that we now both had to reply to him within 24 hours. I was now stuck checking my voicemail every couple hours because my sister's boyfriend sucks at life.

During his rant he threatened to leave me, again. That was the point where I said fuck it.

For the past week I've been ignoring his calls. When he emails me I don't take more than 5 minutes replying. This morning I found an e-mail with 4 requests;

He wanted me to make a content-related change;
He wanted me to give him access to the site's Google analytics;
He wanted me to add a feature and write a guide on how to use it;
And fucking finally, he wanted a 'token to transfer his website'.

I promptly emailed him back saying I added his email a week ago and that he'd gotten an email from Google about it then, that I'd changed the content he wanted me to, a price for the last dev task and a token for his domain name, adding that its valid for 35 days and that his new host can contact me to receive a backup file of his website.

Sadly, I do have this on 10-minute dev job to do, but then I'm invoicing him all jobs I haven't invoiced yet and he can find another host willing to deal with his insanity.

The best part is I lose a webhosting client but I'm sure he'll still ask my sister's bitched parasitic boyfriend whenever he needs a photo resized and he'll still pay him 35 money for 2 minutes of work.

Fuck customers.

Background: I'm not drunk yet, BUT I'M WORKING ON IT.

okay.

I just finished a second sprint on my React app. The first was to build a merchant onboarding flow. The second was to do substantial cleanup as I learned more about react/redux, and to create a "supply order" flow -- basically purchasing marketing materials and services. I finished that in a week, and I'm pretty proud. api-guy wanted it done in a day. i laughed. he probably could have, but it would have been a copy of the code in a new repo with some lines changed.

ANYWAY. it's all done and It's super pretty and works amazingly well. It has both the onboarding flow and the ordering flow, with a nice pop-out sidebar for navigation, namespaced actions, etc. Everything is pretty clean. I even added a cart to the ordering (despite everyone telling me not to) because wtf, what if someone wants to order TWO items? dumbasses. So I made that. it's sexy.

Anyway, it's all done and shiny and fancy and wonderful and I'd *love* to share screenshots if only it didn't give away where I worked. :<

... but the point of the rant!

After the first sprint, I made a copy of the repo so I could rework it and add more functionality without touching the original. (Hey! That's what a branch is for, right? Why didn't I branch it up?
well, read on)

I knew we were going to have multiple separate flows for this app: onboard, ordering, merchant tools, admin tools, support, etc. So, I wrote its server portion (the webpack builder + http server) so it would serve the same app at whatever url the user hit, and set a cookie containing that host+url. This allows the app to serve different content (basically showing/hiding content) based on the URL and future login roles. If someone hits /order, it would hide everything but the order flow. If they're a merchant, it would show all the merchant views plus ordering, etc.

tl;dr This way I can use the same codebase for multiple sites, drastically simplifying development, branding, and what have you. This new app could obv also be a drop-in replacement for the original onboarding project because of the above.

HOWEVER. this apparently isn't good enough for api-guy. He's terrified that adding/updating future components will affect all the existing content somehow.

so.

now we have three repos for basically the same codebase. 1) onboard aka "surfboard", 2) ordering, 3) merchant tools, aka "ferrari" (the "future" app).

Except.
1) "surfboard" is a very old version of the code. 3) "ferrari" is also old, since 2) "ordering" has newer content in it now.

... and somehow this is better?
fuck if i can figure out how.

His reasoning is "well, you won't be touching surfboard or ordering for 6 months, so now you don't have to worry about it." Sure, except, you know, it'll be a pain in the ass in 6 months now when I have a crapton of code and branding to redo. ffs.

Oh. We also have three Heroku pipelines for these three repos. for the same codebase.

and now you know why i'm drinking.

Just wow. I am amazed by what just happened.

A year ago my parents decided to switch from desktop to laptop for convenience. Knowing their needs, i bought them one without an OS and installed Ubuntu 16.04 on it. The thing is that if you do a regular maintenance of the laptop once a year at their partner company, you get additional 4 years of warranty (this offer is amazing).

So today was the day I brought the laptop for this maintenance for the first time. They make you a profile on their support website where you can track shit regarding your device, super convenient. First thing I notice that the login page was not https. Awkward, but there is no sensitive data here so i let it pass. Naturally i forgot my password, so I requested a new one and guess what? I recieved it in plaintext via mail. A tech repair oriented company does this, my god.

I went there, gave them the laptop in question and got a piece of paper, where they wrote that the laptop is in their hands now, and the current physical state of the laptop, and blabla.

I got home and I read what the guy wrote among other things: THE OPERATING SYSTEM IS NOT LEGAL.

How the fuck is Ubuntu not legal??? What the fuck is this shit? I sure as hell didn't torrent it or bought a booteged copy on the streets.

Day 1:

Me: 'Hi'

Middleware guy: 'Raise a Jira. We have always been so accommodating. Contact your manager.'

*Jeez*

===

Day 2:

Me: 'Could you please start the server in dev environment? I am a new joiner. I don't have access. Here is a jira.'

Middleware guy: 'Deadlines may be for you. It is not for me. Wait until tomorrow.'

*Damn, did he get a divorce recently?*

===

Day 5: *An urgent delivery asap* 'Hi, could you please do the configuration of the new app in staging?'

Middleware guy: 'So, here is the split up...
Task 1
Task 2
Task 3
Task 4
Task 5 & 6
Your app will be configured by tomorrow first half hopefully.. Oh and you can escalate if it is too late..
'
*What a b...*

===

Day 8:

Me: *Doing late sit for pushing a task* 'Hi, we have an issue. The server is not starting. Could it be due to..'

MW guy in 'second' shift: 'Oh, we don't extend support on unusual hours'

Me: 'But this is second shift.'

MW guy: 'Yeah, but I have to go home early now...'

====

Day 10:

Team Lead: 'Any innovative solutions?'

Me: 'Let's go SERVERLESS!' :D

Story time:
Yesterday I wanted to go to the theater with my girlfriend. It was her idea because as a student you can get reduced tickets for the play, but only via the online store exactely two hours before the play starts. We had already tried two weeks before but with no success. So this time I said i want to be on my pc with a proper browser and not a mobile version like last time. So we are sitting at home me in front of their website on one screen and with a clock on the other screen. Two minutes realy i hit refresh and I get a selection for the reduced tickets, nice.

You would think.

After selecting the amount. ERROR: Can not get your tickets. I was like fuck they are already sold out because it's a popular play. But hey let's try again. I got one ticket but not the second one, okay strange lets try again, same ERROR again. WHAT the FUCK, no feedback what so ever. My girlfriend had then the idea that they maybe restricted the amount for reduced tickets to one (does not state this explicitly but hey lets give it a shot). Use second browser select one ticket. ERROR can not get you the amount of seats. Rage level near to a 1000 why did it work two minutes before but not anymore. Trying around for five more minutes finally got the second ticket.

Now the real fun begins.

Proceeding to checkout should not be that hard you would think, but you need to be registered for that. Okay so let's do that. The salutation is not required neither is the address for the tickets but you need to have a company name??!!!!! The fuck?? I am not self employed and neither are a most other people around here so why is this field mandatory? Beeing a little under stress I decided to found the "asdf" company with my girlfriend.

Now one would think checking out is easy. Not so fast.

After accepting the terms of service another ERROR, unable to accept your data. What data? I did not input anything new? Where does this come from? Ok never mind I am going to pay with credid card that must work!
ERROR: Internal paymentservice initialization failure! Sorry what? I thought maybe I was to long idle in this browser and they do not reserve the tickets for so long (which would be no surprise to me at this point). Let's try again. Nope same error.

Now my rage level was really over 9000 but we really wanted to go so I decided to call the customer SUPPORT. Or better to say I had a answering maching telling me for ten minutes how sorry they are that this takes so long, yeah you bet. Then and this is now really great: the support guy asks me: "What error do you see? Internal paymentservice initialization failure?" I was like, okay he knows this so they need to know how to handle it. FUCK NO. "Sorry I can't help you. This is our payment system maybe they (IT) are doing some maintenance I can't halp you. Call the theater directly good day." Sorry what just happened, you fuckers are the vendors for the tickets for nearly all big events around here and the theater explicitly states to call you for tickets but you can not help me? Like hell.

This process took 25 very frustrating minutes and I was really angry and wanted to quit, then I saw that there is also a paypal option which I had not tried. With very little hope i selected everything for the payment, registered with paypal and they told me I already had an account. So reactivated this five year old account payed with all the mobile passwords and tans to finally, after 30 fucking minutes, get a pdf file for a ticket. Repeated the last step for the second ticket and with some time left to get there we were off.

Rant++

Just want to mention this mother fucker named Allen. Allen is a fuckin' badass. This guy fucks.

This bad mother fucker like single handedly wrote one of the best fuckin libraries for displaying tabular data, and threw in a shit ton of JSON capabilities just to make it that much fuckin' cooler.

And why? Because he fuckin fucks thats fucking why. I already told you.

And does this son of a fuck support his fucking product? You bet your sweet basement dwelling programming fucking ass that he does.

Dude works that support forum like he no doubt works that pussy. With full and complete knowledge and control, but with a gentle mature touch. Fuckin right.

Do you hate PHP? Well this fuck made a Node version? Do you hate Node? Use that shit with pure JS client side. This dude doesn't give a fuck. Don't have a table? Pass that shit JSON and GET A FUCKIN TABLE!!!

Some dipshit in your company needs to edit a database table but there's no way on sweet baby jesus's green earth you're giving that dumb fuck DB creds? Run that dumb fuck up a fully editable admin portal in like 5 fucking minutes because fuck him.

There are few things in my life I love. My corgi and my kids, and most days my wife.

But always fucking DATATABLES.

So, Allen Jardine... just wanted to give you and your product DataTables and Editor a fucking devRant shout out. It continues to be the one ray of light that works as expected and is extremely well supported when it doesn't and some days I just need that fucking consistency in my life man. So thanks.

Around 27 hours at new customer location.

They had a server failure due to incompetence.

They had fired their own IT guy and called us 6 months later because the server stopped responding.

First diagnostic. 2 drives are dead in a raid 5 with one hot spare. Raid controller then proved to be broken once the disks was replaced.

Waiting for new raid controller and installing.

Backup non existing, no one changed dat tape during the 6 months without IT. The tape was just a transparent plastic band, no media left.

Raid config is stored in static ram on controller, no backup!

Several hours in tech support to find out how to rebuild raid config from existing disks.

Proves to be impossible to rebuild raid set due to some checksum failures.

More hours with support to enable some diagnostic read only mode to mirror low level content to external drive.

Then many more hours to copy parts of the tree until it gets an error, restart after that and go on.

In the end we got around 70% back.

During this time I manage to be in contact with the raid manufacturers all support centers, one in europe, one in the us and one in Taiwan, switching each time one if them closed for the night.

The customer later declined a steady support contract due to us being to expensive ;)

Some just don’t want to learn.

Allright, I'm pissed.

Warning: more than 4k characters written by a non native english speaker ahead.

Legend:
Storytelling
> Short summary of the current situation
> "Something being said"
> (Something being thought)
* Actions *

-- Background --
In an attempt to reorganize my desktop I accidentally deleted a folder I called "development". In there I stored links to all my IDEs (Not sure how you call these in english), but also some workspaces like unity (Not much stuff there, processing (just some hobby stuff) AND Eclipse (FUCKING EVERYTHING RELATED TO SCHOOL WEB DEVELOPMENT). Now 3 days have passed and I realized this important folder was missing. Cleared that windows trash the instant I deleted the trash on my desktop.

> Shit, Regret

Install a file restore programm. Do every possible search. Nothing found.

> Big shit

Deadline was in like 3 days. Week was fucking rough so:
> "Screw this, the teacher nevet corrects the assignments and also fuck JSP"

Fast forward 2 months to last week. Teacher starts checking assignments.

> Fuck

* Sees pattern: Only students with missing or bad marks are checked. *

* Feels save *

Teacher approaching me while working on current projects.
* Doesn't feel save anymore *
> "Well, I'ld like to see your THAT programm"
> Well fuck
* Tells the truth *
> "Well that's unfortunate, but I must write a mark. Do you really have nothing to show?"
* Remember that I worked on the school pcs when I started *
> (Better than nothing. Gotta try it)
* Teacher checks programm, not pleased *

> (Fuck me, but at least it's over...)

> Nope

* Teacher calls me over *
> "With the mark I had to write today you can't reach that good mark even with a good examination, what are we gonna do about this?"

> "Well, there were other assignments that were never checked. Could we replace that mark with one of those?"

* Teacher agrees *
> (Srly bless this guy for that support)

My best choice was an Android app we had to develop during December in pairs. I did the front end (90% of the whole work) and my partner the backend (10 %). I also did 30 % of these 10 %, because I had to review the shit he wasn't able to debug himself.

> brainlogic.exe provided by windows vista

This distribution was partly my fault since I overestimated the work needed for the backend, but also the fault of that fucker. I mean, he didn't tell me the professor already provided 90 % of the backend...

Rest of the week was really busy (always 1 or 2 things to study for each day, workout and family stuff).

Yesterday (It's past 12 already) I arrived at ~9 pm in the dorm I could finally start reviewing my code.
Internet gets shut down at 10 pm.
Gotta hurry.

* Opens project *
* Sees half a year old code *
* Fights urge to puke *
> (Alright I gotta do this. For the mark!)
* waits for gradle to index files *
* Remembers the fact that I haven't opened Android Studio in the last 2 months *

For those who don't develop with android studio: This is an equivalent to ~10k windows updates waiting to be installed

> (Well, gotta work with this kinda old version)

"gradle sync failed"
> ( Ok, just restart it. You're fine )
* Android Studio doesn't react anymore and/or renders *
* Waits 5 min *
* Restarts laptop *
* Android Studio is reacting again*
"gradle is synching"
9:45 pm: gradle is done and I can finally compile my app

> FML

* Sees App launched on phone *
* Almost pukes again *

> (This was the assigment for the UX chapter, so design doesn't matter)

UX is decent. Proceeds with testing stuff. Save paths work, but some bugs can be caused by going of it

* fixes as much as possible *

* Takes quick look at backend *

Date date = new Date (GregorianCalender.getInstance().getTimeInMillis());

C'mon, I asked you to be the backend. You got 90% of the methods already written by the teacher and had 2 months to write the interfaces to my Front end AND you come up with shits like that.

Note: this example is a minor example of brainlogic.exe

I did what I could to make improve my situation. Hopefully he doesn't discover the bugs. And If it's a backend bug then I could't care less, since that was not my job!

Wish me luck for today!

I'm 4 days old to this company. I spent 40 minutes debugging why the internet is not working. I asked the IT Guys for the support and they said everything is good.

So why the fuck is the internet not working? I rant at them. The IT Guy told me to calm down and then he will help me. So I calm down and again went to ask for help. He said that he will check it out after breakfast.

It's been more then an hour and he hasn't returned yet. I'm going to complain to the Boss when he comes in. This is not cool man.

So called my ISP because of slow internet
Me : Hey , slow connection
Him : Could you open up CMD
Me : I'm on linux
then the dude hangs up :/ another guy called later , I guess the tech support needed tech support , FML

The website for our biggest client went down and the server went haywire. Though for this client we don’t provide any infrastructure, so we called their it partner to start figuring this out.
They started blaming us, asking is if we had upgraded the website or changed any PHP settings, which all were a firm no from us. So they told us they had competent people working on the matter.

TL;DR their people isn’t competent and I ended up fixing the issue.

Hours go by, nothing happens, client calls us and we call the it partner, nothing, they don’t understand anything. Told us they can’t find any logs etc.

So we setup a conference call with our CXO, me, another dev and a few people from the it partner.
At this point I’m just asking them if they’ve looked at this and this, no good answer, I fetch a long ethernet cable from my desk, pull it to the CXO’s office and hook up my laptop to start looking into things myself.

IT partner still can’t find anything wrong. I tail the httpd error log and see thousands upon thousands of warning messages about mysql being loaded twice, but that’s not the issue here.
Check top and see there’s 257 instances of httpd, whereas 256 is spawned by httpd, mysql is using 600% cpu and whenever I try to connect to mysql through cli it throws me a too many connections error.

I heard the IT partner talking about a ddos attack, so I asked them to pull it off the public network and only give us access through our vpn. They do that, reboot server, same problems.

Finally we get the it partner to rollback the vm to earlier last night. Everything works great, 30 min later, it crashes again. At this point I’m getting tired and frustrated, this isn’t my job, I thought they had competent people working on this.

I noticed that the db had a few corrupted tables, and ask the it partner to get a dba to look at it. No prevail.

5’o’clock is here, we decide to give the vm rollback another try, but first we go home, get some dinner and resume at 6pm. I had told them I wanted to be in on this call, and said let me try this time.

They spend ages doing the rollback, and then for some reason they have to reconfigure the network and shit. Once it booted, I told their tech to stop mysqld and httpd immediately and prevent it from start at boot.

I can now look at the logs that is leading to this issue. I noticed our debug flag was on and had generated a 30gb log file. Tail it and see it’s what I’d expect, warmings and warnings, And all other logs for mysql and apache is huge, so the drive is full. Just gotta delete it.

I quietly start apache and mysql, see the website is working fine, shut it down and just take a copy of the var/lib/mysql directory and etc directory just go have backups.

Starting to connect a few dots, but I wasn’t exactly sure if it was right. Had the full drive caused mysql to corrupt itself? Only one way to find out. Start apache and mysql back up, and just wait and see. Meanwhile I fixed that mysql being loaded twice. Some genius had put load mysql.so at the top and bottom of php ini.

While waiting on the server to crash again, I’m talking to the it support guy, who told me they haven’t updated anything on the server except security patches now and then, and they didn’t have anyone familiar with this setup. No shit, it’s running php 5.3 -.-

Website up and running 1.5 later, mission accomplished.

My work laptop (windows) updated yesterday. Today my monitors keep flickering, hanging, and going black for a few seconds then come back with an error that my display drivers crashed. Since I have basically zero access to anything admin on this machine, I put in a help desk ticket with all the details, the error message, even screen shots which took forever to get because of all the crashes.

They finally respond after about an hour, and tell me that my computer does not support 3 screens so I will have to use 2, and that is what is causing the crash. Well I have been using 3 screens with this computer since I started there in 2014, and it has worked perfectly until the update, so I asked if they could revert the update.

He told me that they could not revert it, and not only that, but I couldn't have been using 3 monitors before because the computer doesn't support it and never has. REALLY??? I just freaking told you I have been doing that for over 3 years so obviously it does support it you deaf, stupid retard. Try using your brain for 2 seconds and work on a solution instead of calling me a liar and dismissing my issue without thought.

After going back and forth for about 5 minutes I gave up and hung up. Finally I fixed it by switching out my docking station with another one I found laying around. Not sure why that worked, but I'm back to working on all 3 monitors. I called the guy back to tell him it's working and sent a picture of my setup, his response: "Well I don't know why that works because your laptop is too old to support that."

Useless...

Story Time:

When I first started working where I currently am, the manager at the time decided to send us off to a conference about one of the products our institution was purchasing at the time. She also thought that it would be a good way for me, the new guy, to bond with the rest of the staff.

During the presentations we found out that the people surrounding us were not exactly developers because of a couple of things:

1. Some examples were done with php and javascript for adding functionality to said product. The product gave you the opportunity to script on top of it (think of some sort of CMS, but it does not use PHP as its backend language) EVERYONE from the "class" in this particular workshop said they were developers. But at the sight of php in a group of 80 people or so, only about 7 recognized it, including myself and my team.

2. When they showed an example with Javascript, in particular jquery, one of the dudes in the workshop said (with extreme senior level confidence might I add) "yeah I never liked Javascript because you really can't connect it to any database in a website" <--- my face went 0.o and one of the actual developers doing the presentation did a Jim from the Office and looked at some out of screen camera.

3. During a conf talk, one PHD dude showed an example in the template language the CMS used (an obscure Java based template language)in which he was proudly calling out a technique he used to include one snippet of code into another one.....at that time, one of my coworkers squinted his eyes in disbelief, got close to me and said "is this man telling everyone in here that he discovered how to include a file? like, as a new thing?" me: "lol yes", him: "this is a waste of time, do the docs for this thing show how to do it or is he doing some sort of strange maneuver for something the platform does not support?" me: "let me check....nope, it is included, for some reason he made a function that takes the...name of the file he wants to include and passes it over to that call inside of the body....which as per the docs it is the include function...." him: ".....fuck, what a waste of time and money, fuck it lets spend a couple of more minutes here and then go get a drink or something"

That last part was my favorite really, the man speaking was not just any phd holder, but a comp sci phd holder. To this day my dude would walk into my office and say shit like "I DISCOVERED HOW TO INCLUDE A FILE WITH PHP!"

I sometimes remember the time when I wrote a Email-inbox-exporter-PHP-script-type of application that collects all the emails from an inbox, "copied" it to a database with the attachements and stuff and moves it to a folder..

I just started at the company for like a couple of months, had no privileges to create mailboxes and such and I didn't want to interrupt our programmer to do this for me, so... I decided.. to save time and resources.. to test run it on our global, live 'support' mailbox.. :D Well.. You might guess what happened.. Apparently I mistyped the name of the move-destination folder (because imap-weird-things) that resulted in a completly empty mailbox and an empty database because the inserts failed due to bad encoding and mime-type issues..

The moment I refreshed my Outlook and noticed that all our mails where gone.. I swear, I can't describe that feeling of fear, cold sweat, intense heartbeat... I just stood up, asked if anyone wanted coffee, and just walked out of the office.. When in the hallway, I heard my collegues ask to one another "do you have any issues with outlook, all my mails are gone?". Everyone was stressing out, the chief was stressing out "what happened?!", nobody knew what happened.. :D

They could partially resolve it via one collegue who hadn't refreshed the mailbox and he could forward all the mails back to our support mailbox..

I dropped the project idea and learned to work with dev environments :D A couple of months later, I accidentially forgot a where condition in my SQL UPDATE statement, but that was the last time I seriously f*cked up.. :D Got to learn the hard way I guess.. Now everything I do runs in dev environments, I test everything before publishing,.. When I look back.. I don't even recognize the (inexperienced) guy I was back then ! :D

Ps. No one still knows what happened that day and they blamed it on server issues :D

I didn't scream.. just told him to jump off of terrace..
What ticked me?! He was a support guy..slowest mofo ever..
I was in the middle of fixing major fuckup on prod, when our VPN to client disconnected. I rushed over to support to ask if it is 'just' an expired session (which he was in charge of renewing but constantly fucked up) or if there is some other problem, so I know how to proceed..do I need to contact our sysadmins, client's support guys etc..
He
started
to
slooooooooowly
explain
I
am
not
the
only
one
with
VPN
problems
...
Was that what I asked you?! // he had an annoying habit of slooooowly talking and explaining unrelated things & personal stuff that bothered him & most of the times he chose the most time sensitive period to drone off..
So I cut him of saying, that others were probably not 'tinkering' with production and that I need this back ASAP, so if he could tell me when the session will be renewed or if there is something else problematic..
He said he will check..I didn't move.. he looked at me insurprise, you want me to check *NOW*?! Yeah, it's urgent.. He proceeded very very veeeery slooooowly, taking the support phone../* he was even eating sandwich during that, so only one hand free, typing one letter at a min */
I was finaly notified that the session expired and that he will fix it soon (meaning in 15-20mins o.O which should not take him more than 5).. and was like 'can I do sth else for you'?! Yeah, do the backflip.. you know the rest..

So... I've seen my dad talking a lot about quantum computers, and it's getting quite embarrassing to be there when he talks about them. He doesn't understand shit about them, except that they somehow use quantum mechanics for something.

Last week my uncle from Spain visited us. He's a Cristian pastor, and a cool guy, so they always talk about god and similar themes. We gathered the family to have a dinner with my uncle as he only was going to be one day with us. This is how part of the dinner went by:

" so, <Uncle's name>, have you heard about quantum computers?"

me thinking:*Oh my God. Please not again... *

"The nasa, the US government and all kinds of powerful entities are getting the quantum computer."

He always talks about THE quantum computer as if it was just one big machine.

"They have found that multiple universes exist through it. If this is what they are telling us, imagine how far they've gone. Remember that technology is always 8 years ahead of actual public technology."

Me:*please dad, stop. Who the fuck is made that claim and how many fucking years ago?*

"Did you know that many people remember that Mandela died in prison, while in the oficial version, he died after it? They must be messing with multiple universes, or multiple timelines are getting intertwined."

Me: *please, not the mandela effect again*

Then my dad procceded to talk about multiverses and how THE quantum computer was the future and about some parts of the Bible that supported it. Bizarre, I know.

When we are alone, I always try to tell him how things actually work but he always twists my claims to support his. Last time I told him that the mandela effect was perfectly explainable by psychological phenomena around forgotten memories. But this is going to far... Fuck the guys that made zeitgeist. Fuck Alex Jones. Fuck random youtube conspiracy channels. They make technology look like fucking magic for muggles.

Hey there! I am pretty new but old to the community xD. Let me explain and introduce myself.

The post might be a little longer, depending on my inspiration, read it at your own risk ;)

I am here on devRant for almost a year now but, this is my first post. I wasn't active until a week ago or so. Why? Well, at the time, I didn't find posts interesting enough to keep me from work or school. I must addmit I was either stupid or confused (not uncommon for me).

Well, I am high school student who, when not prepearing for an entrance exam for faculty, is learning and doing indie game developent with my cousin's support.

Even though I was intermediate gamer whan I was younger, passionate but not addicted, I didn't even think about getting into game development until my cousin showed me one secific game and told me a story about it. Let's stop here and let me tell you why I tagged this rant with wk88.

I've already mentioned my cousin, he's my wk88 trouble. Why? I'll tell you only one thing. He studies CS at University of Cambridge, UK. He earned the scholarship by competing and earning multiple medals in programming in International Olympiad in Informatics. And here I am struggling with ******* trigonometric identities. But nvm, let's move on.

I told you about the game but didn't actually tell you the title and who developed it. So, my inspiration for getting into game development was Alexander Bruce , guy who designed Antichamber. If you haven't heard of it before/tried it yet, give it a shot, you probably won't be disappointed of you like fucking with your brain.

Here're some facts:
- Started learning programming at the age of 12, thought by my brother using Free Pascal in Lazarus.
- Have been learning C++ for 4 years and C# for 3, both at the same time.
- While learning these two, started building .NET based back-end and doing SQL stuff; failed to finish it, gave up after I realised I needed some advanced front-end skills, which I didn't want to learn, to implement a lot of things I wanted.
- Played a piano since I was 11 and been playing around with music production recently.

Here I am now, learning Blender and hoping that one day I will publish the game I've been developing for past year and a half.

Hope you didn't waste your time reading this. I will try to keep you up with things I experience durning future development.

Cheers! 🍻

So, as a programmer, I'm basically the go-to tech support guy for my family (and now my gf's family).

So, my gf's mum updated windows and her computer stopped playing around through headphones, asks me for help.

I've got no fucking idea, I don't even use windows.

She's like "if your computer did this what would you do".

"I'd google the problem and randomly try solutions until it started working again. And hope I didnt break anything else."

She didn't seem happy with my debugging technique...

not really a rant, but but i am intrigued...

got an email that my rockstar account (gta) email was changed.

changed the email and password and noticed that all the details were changed (nickname, date of birth etc) and the guy even posted on support asking to remove steam link (probably could not login). But rockstar requires a screenshot of user logged in to steam (as if that is hard to fabricate...), so he gave up :D

i'm not even mad, i'm wondering what's the guy's story. Probly bought a stolen account for cheap, hoping to play :(

Maybe i should just let him play the game, since i'm not...

CR: "Add x here (to y) so it fits our code standards"
> No other Y has an X. None.

CR: "Don't ever use .html_safe"
> ... Can't render html without it. Also, it's already been sanitized, literally by sanitize(), written by the security team.

CR: "Haven't seen the code yet; does X change when resetting the password?"
> The feature doesn't have or reference passwords. It doesn't touch anything even tangentially related to passwords.
> Also: GO READ THE CODE! THAT'S YOUR BLOODY JOB!

CR: "Add an 'expired?' method that returns '!active'?"
> Inactive doesn't mean expired. Yellow doesn't mean sour. There's already an 'is_expired?' method.

CR: "For logging, always use json so we can parse it. Doesn't matter if we can't read it; tools can."
CR: "For logging, never link log entries to user-readable code references; it's a security concern."
CR: "Make sure logging is human-readable and text-searchable and points back to the code."
> Confused asian guy, his hands raised.

CR: "Move this data formatting from the view into the model."
> No. Views are for formatting.

CR: "Use .html() here since you're working with html"
> .html() does not support html. It converts arrays into html.

NONE OF THIS IS USEFUL! WHY ARE YOU WASTING MY TIME IF YOU HAVEN'T EVEN READ MY CODE!?

dfjasklfagjklewrjakfljasdf

Once had a manager who would refuse to review anything on the basis he "didn't have enough time". Not just code reviews, but also customer comms, support messages, documentation etc. - anything that it's good to get more than 1 set of eyes on. This was a small startup so me working pretty much solo - it wasn't like there was anyone else able to review anything like this.

Fair enough, you might say. He trusts me. Just put it out there.

...but then *as soon as* it was published / sent / committed / whatever, he'd then magically find 5 minutes to glance through it and point out how rubbish / unhelpful / ridiculous the work was, and how it should have never gone out in the first place, and why didn't I read through it before sending as I'd clearly realise how stupid this was.

After a few rounds of this I actually flipped out on him in the office, called him out on his BS and told him to think for 2 seconds about how ridiculous this situation was. In fairness to the guy he did back down, take note and it didn't happen again, but damn, those times were some of the most frustrating of my career to date.

TLDR: There’s truth in the motto “fake it till you make it”

Once upon a time in January 2018 I began work as a part time sysadmin intern for a small financial firm in the rural US. This company is family owned, and the family doesn’t understand or invest in the technology their business is built on. I’m hired on because of my minor background in Cisco networking and Mac repair/administration.

I was the only staff member with vendor certifications and any background in networking / systems administration / computer hardware. There is an overtaxed web developer doing sysadmin/desktop support work and hating it.

I quickly take that part of his job and become the “if it has electricity it’s his job to fix it” guy. I troubleshoot Exchange server and Active Directory problems, configure cloudhosted web servers and DNS records, change lightbulbs and reboot printers in the office.

After realizing that I’m not an intern but actually just a cheap sysadmin I began looking for work that pays appropriately and is full time. I also change my email signature to say “Company Name: Network Administrator”

A few weeks later the “HR” department (we have 30 employees, it’s more like “The accountant who checks hiring paperwork”) sends out an email saying that certain ‘key’ departments have no coverage at inappropriate times. I don’t connect the dots.

Two days later I receive a testy email from one of the owners telling me that she is unhappy with my lack of time spent in the office. That as the Network Administrator I have responsibilities, and I need to be available for her and others 8-5 when problems need troubleshooting. Her son is my “boss” who is rarely in the office and has almost no technical acumen. He neglected to inform her that I’m a part time employee.

I arrange a meeting in which I propose that I be hired on full time as the Network Administrator to alleviate their problems. They agree but wildly underpay me. I continue searching for work but now my resume says Network Administrator.

Two weeks ago I accepted a job offer for double my current salary at a local software development firm as a junior automation engineer. They said they hired me on with so little experience specifically because of my networking background, which their ops dept is weak in. I highlighted my 6 months experience as Network Administrator during my interviews.

My take away: Perception matters more than reality. If you start acting like something, people will treat you like that.

"I can't replicate it therefore your hotfix for the customer shouting at you is unnecessary"

WTF?! I had to lead this guy to the records where I'd replicated it myself in both the customer system and the demo one! There's a real sense that the core dev team in this place automatically disregards what the rest of us say (support had already mentioned it was replicable but clearly hadn't realised that they needed to spoon-feed this guy).

This place has a huge silo problem, glad I'm not staying much longer...

edit: these tags shouldn't be reordering themselves, not cool

My company just migrated our mail servers over to office365. My boss has been excited and could barely contain himself when the migration was done he was having the best day ever after he got a good deal on some new toys...Then I ruined it.

Me (setting up) > WTF!? um...well I guess I don't have email on my phone anymore. These permissions are fucked.
Him > Oh why?
Me > They are ridiculous, I won't give away this much control just to read email.
Him (panicking) > and if buy you a company phone?
Me > Not a fuck it's still a personal device. I'll just sandbox the web version.
Him > Your over reacting, they obviously need them for security blah blah...
Me (sends him the pic) > The minimum system requirement is internet.
(...silence...)

I feel kinda bad for killing his vibe - he's a nice guy and he's only trying to do right by us but now he seems down like his toy isn't shiny anymore because he respects me. I wasn't beating on the stack or his choice (mines running on thunderbird). I just can't support this trend of GOD mode permissions for email / calculator and other single feature apps. I'll use the web app instead. You have to draw the line somewhere...

On the other hand I can't deny that I'm loving the irony that Microsoft just made my life easier and have a deep sense of satisfaction that for the first time ever I got fuck up his Friday :/

Highlights from my week:

Prod access: Needed it for my last four tickets; just got it approved this week. No longer need it (urgently, anyway). During setup, sysops didn’t sync accounts, and didn’t know how. Left me to figure out the urls on my own. MFA not working.

Work phone: Discovered its MFA is tied to another coworker’s prod credentials. Security just made it work for both instead of fixing it.

My merchant communication ticket: I discovered sysops typo’d my cronjob so my feature hasn’t run since its release, and therefore never alerted merchants. They didn’t want to fix it outside of a standard release. Some yelling convinced them to do it anyway.

AWS ticket: wow I seriously don’t give a crap. Most boring ticket I have ever worked on. Also, the AWS guy said the project might not even be possible, so. Weee, great use of my time.

“Tiny, easy-peasy ticket”: Sounds easy (change a link based on record type). Impossible to test locally, or even view; requires environments I can’t access or deploy to. Specs don’t cover the record type, nor support creating them. Found and patched it anyway.

Completed work: Four of my tickets (two high-priority) have been sitting in code review for over a month now.

Prod release: Release team #2 didn’t release and didn’t bother telling anyone; Release team #1 tried releasing tickets that relied upon it. Good times were had.

QA: Begs for service status page; VP of engineering scoffs at it and says its practically impossible to build. I volunteered. QA cheered; VP ignored me.

Retro: Oops! Scrum master didn’t show up.

Coworker demo: dogshit code that works 1 out of 15 times; didn’t consider UX or user preferences. Today is code-freeze too, so it’s getting released like this. (Feature is using an AI service to rearrange menu options by usage and time of day…)

Micromanager response: “The UX doesn’t matter; our consumers want AI-driven models, and we can say we have delivered on that. It works, and that’s what matters. Good job on delivering!”

Yep.
So, how’s your week going?

"Most unproductive meeting of career?"

2 stories

Story 1:

Company had 5k people working for it. We all had to attend a meeting about holding effective meetings.

Rule 1 was to have an agenda for all meetings and associated information so that people can come prepared.

In my 19 years at that company I and one other guy were the only people who followed that rule. Including the executives (never followed it).

People thanked me for doing it all the time... then they'd hold their own meetings and no agenda.

🤷🏻‍♂️

Story 2:

VP of our department would hold meetings and INSIST people ask questions / get upset if we didn't ask questions.

We were also told what we were NOT allowed to ask about.

At one point there were complaints that support was replacing too much hardware. So after lecturing everyone about replacing too much hardware ... nobody was allowed to even mention that the hardware was actually shit.... but we were supposed to ask questions.

Same VP would come back to us and moan about how he just couldn't get resources for our department... like bro that's your job don't whine at us about it, do the job...

Dude was just a weak man child.

Just got a Google Pixel on a norwegian website.

I open the box and ...surprise.

The support guy replied 'I don't see the problem', Well I do.

My first job was actually nontechnical - I was 18 years old and sold premium office furniture for a small store in Munich.
I did code in my free time though (PHP/JS mostly, had a litte browsergame back then - those were the days), so when my boss approached me and asked me whether I liked to take over a coding project, I agreed to the idea.

Little did I know at the time: I was supposed to work with a web agency the boss had contracted to build their online shop. Only that he had no plan or anything, he basically told them "build me an online shop like abc(a major competitor of ours at the time)"

He employed another sales lady who was supposed to manage the shop (that didn't exist yet). In the end, I think 80% of her job was to keep me from killing my boss.

As you can imagine, with this huuuuge amout of planning and these exact visions of what was supposed to be, things went south fast and far. So far that I could visit my fellow flightless birds down in the Penguin's republic of Antarctica and still need to go further.

Well... When my boss started suing the web agency, I was... ahem, asked to take over. Dumb as I was, I did - I was a PHP kid and thought that Magento, being written in PHP, would be easy to master. If you know Magento, you know that was maybe the wrongest thing I ever said.

Fast forward 3 very exhausting months, the thing was online. Not all of it worked yet, but it was online and fairly secure.

I did next to everything myself, administrating the CentOS box the shop was running on, its (own) e-mail server, the web server, all the coding required for the shop (can you spell 12 hour day for 8 hour pay?)

3 further months later, my life basically was a wreck, I dragged myself to work, the only thing I looked forward being the motorcycle ride home. The system worked though.

Mind you, I was still, at the time, working with three major customers, doing deskside support and some admin (Win Server 2008R2 at the time) - because, to quote my boss, "We could not afford a full time developer and we don't need one".

I think i stopped coding in my free time, the one hobby I used to love more than anything on the world, somewhere Decemerish 2012. I dropped out of the open source projects I was in, quit working on my browser game and let everything slide.

I didn't even care to renew the domains and servers for it, I just let it die without notice.

The little free time I had, I spent playing video games and getting drunk/high.

December 2013, 1.5 years on the job, I reached my breaking point and just left, called in sick at least a week per month because I just could not see this fucking place anymore.

I looked for another job outside of ALL of what I did before. No more Magento, no more sales, no more PHP. I didn't have to look for long, despite what I thought of my skills.

In February 2014, I told my boss that I quit. It was still seven months until my new job started, but I wanted him to know early so we could migrate and find a replacement.

The search for said replacement started in June 2014. I had considerably less work in the months before, looks like he got the hint.

In August 2014, my replacement arrived and I got him started.

I found a job, which I am still in, and still happy about after almost half a decade, at a local, medium sized ISP as a software dev and IT security guy. Got a proper training with a certificate and everything now.

My replacement lasted two months, he was external and never really did his job - the site, which until I had quit, had a total of 3 days downtime for 3 YEARS (they were the hoster's fault, not mine), was down for an entire month and he could not even tell why.

HIS followup was kicked after taking two weeks to familiarize himself with the project. Well, I think that two weeks is not even barely enough to familiarize yourself with nearly three years of work, but my boss gave him two days.

In 2016, the shop was replaced with another one. Different shop system, different OS, different CI. I don't know why and I can't say I give a damn.

Almost all the people that worked at the company back with me have left for greener pastures, taking their customers (and revenue) with them.

As for my boss' comments, instructions and lines: THAT might not be safe for work. Or kids. Or humans in general. And there wouldn't be much left if you put it through a language filter...

Moral of the story: No, it's not a bad thing to leave a place if you're mistreated there. Don't mistake loyalty with stupidity!

And, to quote one of my favourite Bands: "Nothing matters when the pain is all but gone" (Tragedy + Time by Rise Against).

Fuck my manager. >_<

I'm a fresher at a medium-sized company. Our team is relatively new and we don't have a dedicated support team for the product the team developed (before I joined the company).

So when I was allocated to the team, I was put into support, citing it as a good learning experience (and it was). But it's been a few months. And the support work got boring and uninteresting, looking at logs which don't say anything, dumps which are completely normal and most of all, dealing with unresponsive OSEs, when they claim the issue is super critical and really tricky.

Anyway, there was this tool (among other things) that had to be developed as a support tool for our product and I ended up being paired with a guy who ended up being in charge of it. We started working on it slowly, designing and implementing a framework for the tool.

This goes without saying, I love development.

4 days later, my manager says "why are you developing it? Who's gonna look at support issues?"

Fucking hell. I was hired to be a developer and you got me just decide to up and shove me into support for the next 3-6 months while others are at least enhancing our shitty ass product? And I can't even quit for another year and a half because I signed a bond!

Oh, the depression.

As a guy studying computer science but working part time as an It support i get a lot of weird questions which can be easily answered by Google or solved by restarting the PC . The cake however goes to the guy with the PhD in physics who called me to his office and said something was wrong with his laptop battery because he was not getting any charge. He was almost panicking because he couldn't afford to lose his files when the PC ran out of juice.

Upon inspection the power was not plugged in.

Transport management system support team:

Me: Good day, how may i assist?

Client: Hi, Can you help me setup my printer?

Me:* Sighs deeply with great discretion*

Me: Sorry mam but we don't do that here, we
only deal with issues regarding the TMS.
You would have to contact your IT guy

Client: but you are our IT guys

Me: *Sighs even deeper*

Me: Unfortunately mam we are not your "IT
guys"

Client: Well, This issue needs to be fixed

Me: Yes mam, yes it does *Hangs up phone*

This rant is inspired by another rant about automated HR emails like "we appreciate your interest [bla bla] you got rejected [bla bla]". (Please bare with me).
I live in an underdeveloped country, I graduated in September, did Machine Learning for my thesis and I will soon publish a paper about it, loved it wanted to work as ML/data science engineer. On all the job postings I found there was only one job related, I sent resume, they didn't answer, couple months later that company posted that they want a full stack web dev with knowledge of mobile dev and ML, basically an all in one person, for the salary of a junior dev.
- another company posted about python/web scraping developer, I had the experience and I got in touch, they sent me a test, took me 3 days, one of the questions took me 2 days, I found an unanswered SO question with the exact wording dating to 6 months ago, I solved it, sent answers, never heard back from them again.
- one company weren't really hiring, I got in touch asking if the have a position, they sent a test, I did it, they liked it, scheduled an interview, the interviewer was arrogant, not giving any attention to what I am saying, kept asking in depth questions that even an expert might struggle answering. In the end they said they're not really hiring but they interview and see what they can find. Basically looking for experts, I mentioned that im freshly graduated from the very beginning.
- over 1000 applications on different positions on LinkedIn across the whole world, same automated rejection email, but at least they didn't keep me waiting.
- I lost hope. Found a job posting near me, python/django dev, in the interview they asked about frontend (react/vueJS) and Flutter, said I don't have experience and not interested in that, they asked about databases, C and java and other stuff that I have experience in, they hired me with an insulting salary (really insulting) cuz they knew im hopeless, filling 2 positions, python dev and tech support for an app built in the 90s with C/java and sorcery... A week into the job while I'm still learning about the app I'm supposed to support, the guy called me into the office: "here's the thing" he said, "someone else is already working on python, i want you to learn either react or vueJS or flutter" I was in shock, I didn't know what to say, I said I'll think about it, next week I said I'll learn react, so I spent the week acting like im learning react while I scroll on FB and LinkedIn (I'm bad, I know).
- in the weekend a foreign company that I applied to few weeks ago got in touch, we had some interviews and I got hired as DevOps/MLOps. It's been a month and I'm loving it, the salary is decent and I love what I do.
Conclusion: don't lose hope.

Had a configure issue on a site running through CloudFlare hosted at WPEngine. Support on chat guy says "can I take a look at your setup" so I screenshot him! He says they're are new ways to point to WPEngine whilst using SSL so I say OK and he points me to a support article which seems accurate. He then says now I want you to change two records so I say ok (not thinking) which I do (stupidly)

Result site no longer reachable.

What do I do now? He says very seriously "you need to wait 24-48 hours for the DNS to propogate"

"Your joking it's a huge site with 20k visitors per day with advertisers on it"

"I'm sorry there is nothing I can do until the DNS YOU changed has propagated"

"I changed?" "Yes you changed the CloudFlare settings"

"You told me to!"

"Is there anything else I can help you with?"

What the fuck man.
Why even I am working with this assholes.
Yesterday,Our technical support guy reinstalled windows(I don't mess up with technical issues because then it will be my part time job,so I show that I don't know anything about hardware).
He installed fucking 32 bit window,He was trying to installed 64 bit version thunderbird.

He wasted my whole day.

Alright, this my fucking rant right here. Distraction? This whole company is a distraction! Boss decided to throw us all in an open work environment doing jobs that require careful concentration. Straight outta college I'm getting handed vague ideas, (make a desktop app that helps our customers put data on the internet, make an iPhone app) with out so much as an inkling of what technologies to use, just make it work.
Ok I will but when you hit a roadblock with very little resources to draw in it's hard to stay focused.
On top of that since I worked in support for a year I'm our senior support person! But sometimes support just doesn't use their brains and I'm using my time to solve very basic problems.
That brings me to my next point, the goddamn piece of shit that is our telephone. Fuck that thing when it rings it's never good. Moreover, since I don't want to get roasted for not being responsive I have the motherfucker forward to my personal cell. So I answer every fucking call and I get so many spam calls!
Not to mention I'm mainly running the hardware show around here. Shits broke I'm the one fixing it. Need new shit I'm putting the order together.
Tried to get a new guy to be the sys admin, ordered a 6th gen board with a 7th gen proc, had to pull 3 machines apart to get that sorted. Then he left bc family issues, and has been gone for weeks.
The other devs are also slam up busy, and the main product is about 15 people's piss on a plate of garb age spaghetti. (I got a lot of shit going on but at least I'm the only one pissing in my spaghetti) it's a constant run around if who does what with a code first plan later mentality causing confusion and delay.
Nobody wants to help anybody because they are also annoyed with this setup and are getting bitched at by customers or management.
Sales is mostly composed of a bunch of crackhead yes men and women who just want a commission and only half know the shit we sell and have sold 15 new features that had not been discussed. But management always says make it happen. In what priority? It's all a priority they say! Wtf.
So yea, then it brings me to me, dealing with this much chaos at work makes it seem like a high amount of chaos in my life is normal. I'm just now learning to control this.
I've had to do a lot of growing up as a person and as a developer. I've went from being the most junior to about the 3rd most seniors and I've no doubt my efforts have contributed to the growth of the company.
I'm a big believer in coding flow, and that it takes at least 15 mins to get in that flow and about 5 seconds to break it. There is no do not disturb on the company chat, everything always on fire it seems.
So fuck a lot of this, but I've done the research and where I'm at is the best opportunity in a 100 mile radius. So I am thankful for this job. Plus I usually win the horror story contest.

So TL;DR the biggest distraction is every fucking thing in this god forsaken place.

Funny commit messages

// I dedicate all this code, all my work, to my wife, Darlene, who will
// have to support me and our three children and the dog once it gets
// released into the public.
//
// Dear maintainer:
//
// Once you are done trying to 'optimize' this routine,
// and have realized what a terrible mistake that was,
// please increment the following counter as a warning
// to the next guy:
//
// total_hours_wasted_here = 42
//

Disclaimer: Long tale of a tech support job. Also the wk29 story is at the bottom.

One time I was working tech support for a website and email hosting firm that was in town. I was hired and worked as the only tech support person there, so all calls came in through me. This also meant that if I was on a call, and another one came through, they would go straight to voice mail. But I couldn't hang up calls either, so, sometimes someone would take up tons of time and I'd have to help them. I was also the "SEO" and "Social Media Marketing" person, as well; managed peoples' social media campaigns. I have tons of stories from this place but a few in particular stick out to me. No particular order to these, I'm just reminiscing as I write this.

I once had to help a man who couldn't find the start button on his computer. When I eventually guided him to allowing me to remote into his computer via Team Viewer, I found he was using Windows XP. I'm not kidding.

I once had to sit on the phone with a man selling Plexus Easy Weight Loss (snake oil, pyramid scheme, but he was a client) and have him yell at me about not getting him more business, simply because we'd built his website. No, I'D not built his website, but his website was fine and it wasn't our job to get him more business. Oh yeah, this is the same guy who said that he didn't want the social media marketing package because he "had people to hide from." Christ.

We had another client who was a conspiracy theorist and wanted the social media marketing package for his blog, all about United States conspiracies. Real nut case. But the best client I've ever had because sometimes he'd come into the office and take up my time talking at me about how Fukushima was the next 911 and that soon it'll spill into the US water supply and everybody was going to die. Hell, better than being on the phone! Doing his social media was great because he wanted me to post clearly fake news stories to his twitter and facebook for him, and I got to look at and manage all the comments calling him out on his bullshit. It was kinda fun. After all, it wasn't _me_ that believed all this. It felt like I was trolling.

[wk29] I was the social media and support techie, not a salesperson. But sometimes I was put in charge _alone_ in front of clients for status meetings about their social media. This one time we had a client who was a custom fashion-type person. I don't really remember. But I was told directly to make them a _new_ facebook page and post to it every day with their hot new deals and stuff. MONTHS pass since I do that and they come in for a face-to-face meeting. Boss is out doing... boss things and that means I have to sit in with her, and for some fucking reason she brought her boyfriend AND HER DAD. Who were both clearly very very angry with me, the company, and probably life. They didn't ever say anything at first, they didn't greet me, they were both just there like British royal guards. It was weird as fuck. I start showing them the page, the progress on their likes goals, etc etc. Marketing shit. They say, "huh, we didn't see any of these posts at home." Turns out they already had a Facebook page, I was working on a completely seperate one, and then the boyfriend finally chimes in with the biggest fucking scowl, "what are you going to do about this?" He was sort of justified, considering this was a payed and semi-expensive service we offered, but holy shit the amount of fire in all three of them. Anyway, it came down to me figuring out how to merge facebook pages, but they eventually left as clients. Is this my fuck up? Is it my company's? Is it theirs? I don't know but that was probably the most awkward meeting ever. Don't know if it comes across through text but the anxiety was pretty real. Fuck.

tl;dr Tech support jobs are a really fun and exciting entry level position I recommend everybody apply for if they're starting out in the tech world! You'll meet tons of cool people and every day is like a new adventure.

Been a while but I'm back with fresh rants.

If you look in my history you will see support wanted us devs to start paying for writing bugs. Now the release presentation has passed but we're still in crunch time because we can't put clients onto the new version yet. And in the meantime our coffee machine broke. So support has started to manually pour coffee, which was actual real nice of them.

Now yesterday I'm in a hurry and the coffee is out so I decide to pour a quick cup for myself with the leftover grounds. When I'm back at my desk I get a call asking if I just made coffee. I'm like yeah something wrong? Proceed to get chewed out for being selfish and that they see how it is with me, then get hung up on before I can even explain.

So yeah not only is my company too cheap to get a new machine, the lack of one causes drama.

Today however our network guy, who was present when my colleagues asked what was with the weird phone call, brought in his own machine and let me have coffee from it. Meanwhile suport can keep their crappy manual pouring. And I don't need to go into their office anymore.

As a developer, I constantly feel like I'm lagging behind.

Long rant incoming.

Whenever I join a new company or team, I always feel like I'm the worst developer there. No matter how much studying I do, it never seems to be enough.

Feeling inadequate is nothing new for me, I've been struggling with a severe inferiority complex for most of my life. But starting a career as a developer launched that shit into overdrive.

About 10 years ago, I started my college education as a developer. At first things were fine, I felt equal to my peers. It lasted about a day or two, until I saw a guy working on a website in notepad. Nothing too special of course, but back then as a guy whose scripting experience did not go much farther than modifying some .ini files, it blew my mind. It went downhill from there.

What followed were several stressful, yet strangely enjoyable, years in college where I constantly felt like I was lagging behind, even though my grades were acceptable. On top of college stress, I had a number of setbacks, including the fallout of divorcing parents, childhood pets, family and friends dying, little to no money coming in and my mother being in a coma for a few weeks. She's fine now, thankfully.

Through hard work, a bit of luck, and a girlfriend who helped me to study, I managed to graduate college in 2012 and found a starter job as an Asp.Net developer.
My knowledge on the topic was limited, but it was a good learning experience, I had a good mentor and some great colleagues. To teach myself, I launched a programming tutorial channel. All in all, life was good. I had a steady income, a relationship that was already going for a few years, some good friends and I was learning a lot.

Then, 3 months in, I got diagnosed with cancer.

This ruined pretty much everything I had built up so far. I spend the next 6 months in a hospital, going through very rough chemo.

When I got back to working again, my previous Asp.Net position had been (understandably) given to another colleague. While I was grateful to the company that I could come back after such a long absence, the only position available was that of a junior database manager. Not something I studied for and not something I wanted to do each day neither.

Because I was grateful for the company's support, I kept working there for another 12 - 18 months. It didn't go well. The number of times I was able to do C# jobs can be counted on both hands, while new hires got the assignments, I regularly begged my PM for.

On top of that, the stress and anxiety that going through cancer brings comes AFTER the treatment. During the treatment, the only important things were surviving and spending my potentially last days as best as I could. Those months working was spent mostly living in fear and having to come to terms with the fact that my own body tried to kill me. It caused me severe anger issues which in time cost me my relationship and some friendships.

Keeping up to date was hard in these times. I was not honing my developer skills and studying was not something I'd regularly do. 'Why spend all this time working if tomorrow the cancer might come back?'

After much soul-searching, I quit that job and pursued a career in consultancy. At first things went well. There was not a lot to do so I could do a lot of self-study. A month went by like that. Then another. Then about 4 months into the new job, still no work was there to be done. My motivation quickly dwindled.

To recuperate the costs, the company had me do shit jobs which had little to nothing to do with coding like creating labels or writing blogs. Zero coding experience required. Although I was getting a lot of self-study done, my amount of field experience remained pretty much zip.

My prayers asking for work must have been heard because suddenly the sales department started finding clients for me. Unfortunately, as salespeople do, they looked only at my theoretical years of experience, most of which were spent in a hospital or not doing .Net related tasks.
Ka-ching. Here's a developer with four years of experience. Have fun.

Those jobs never went well. My lack of experience was always an issue, no matter how many times I told the salespeople not to exaggerate my experience. In the end, I ended up resigning there too.

After all the issues a consultancy job brings, I went out to find a job I actually wanted to do. I found a .Net job in an area little traffic. I even warned them during my intake that my experience was limited, and I did my very best every day that I worked here.

It didn't help. I still feel like the worst developer on the team, even superseded by someone who took photography in college. Now on Monday, they want me to come in earlier for a talk.

Should I just quit being a developer? I really want to make this work, but it seems like every turn I take, every choice I make, stuff just won't improve. Any suggestions on how I can get out of this psychological hell?

Weirdest coworker was at a tech support job I had when I just graduated from college. I was training this guy and he could listen in on my calls and my wife called and he heard the conversation (nothing there) and later he suggested I should encourage her to work in the phone sex industry cause she had a sexy voice. One time I saw pornography on his screen and with the supervisor's permission we did a search on his work desktop and found a lot of it - some that was really sick!

Client : I am unable to download data from your sever for last 10 days.

Me : Sir, we are sorry to hear that. We are doing some maintenances on our server from this morning today. We request you to call back us in next 4 hours.

Client : But i am facing this problem for last 10 days.

Me: Sir, i heard you. As maintenance is going on it will not be possible to download data this time.

Client: From when this maintenance is going on?

Me: from this morning sir.

Client : but i am facing this probolem for last 10 days.

Me: Sir, you are not understanding it, or may be i am failing to describe the situation to you...

Client: Listen, you guys are incapable. Only knows to make excuse.

Me: Sir..

Client: Sorry to say, i am not Happy with your support. Let me talk to your senior tech guy.

Me : Sir, your problem will be solved in next 4 hours. We will call you as soon as our server went online.

Client: *.....*

It took me 20 minutes to finally make him understand the situation.

Client: Why did not you said that earlier? You guys will have all the time but i do not. Anyway.

He hangs the phone.

My ears are burning man...

Damn senior guy from storage background worked for a big company, he wants to learn git and so I told him to install git from git scm portal.
Well he did and came back saying its not working. I wondered thats not possible to curiousity I when to.his desk and found he was using fucking windows xp sp3 on his laptop.

I told him can you install windows 10
Well he tried but his fucking hardware doesnt support.

Wondered seriously why on earth this guy still using windows xp

*Keyboard breaks*
*Calls Desktop Support*
Me: Hey, my keyboard is broken. I want to replace it.

*Support guy sends new keyboard*
*Calls support again*
Me: Hey, the shift key on the left side of the new keyboard is broken.

I don't know who came up with this keyboard design, but that person really wanted to see developers who write in camel case suffer while their muscle memory adapts.

After I spent 4 years in a startup company (it was literally just me and a guy who started it).

Being web dev in this company meant you did everything from A-Z. Mostly though it was shitty hacky "websites/webapps" on one of the 3 shitty CMSs.

At some point we had 2 other devs and 2 designers (thank god he hired some cause previously he tried designing them on his own and every site looked like a dead puppy soaked in ass juice).

My title changed from a peasant web dev to technical lead which meant shit. I was doing normal dev work + managing all projects. This basically meant that I had to show all junior devs (mostly interns) how to do their jobs. Client meetings, first point of contact for them, caring an "out of hours" support phone 24/7, new staff interviews, hiring, training and much more.

Unrealistic deadlines, stress and pulling hair were a norm as was taking the blame anytime something went wrong (which happened very often).

All of that would be fine with me if I was paid accordingly, treated with respect as a loyal part of the team but that of course wasn't the case.

But that wasn't the worst part about this job. The worst thing was the constant feeling that I'm falling behind, so far behind that I'll never be able to catch up. Being passionate about web development since I was a kid this was scaring the shit out of me. Said company of course didn't provide any training, time to learn or opportunities to progress.

After these 4 years I felt burnt out. Programming, once exciting became boring and stale. At this point I have started looking for a new job but looking at the requirements I was sure I ain't going anywhere. You see when I was busy hacking PHP CMSs, OOPHP became a thing and javascript exploded. In the little spare time I had I tried online courses but everyone knows it's not the same, doing a course and actually using certain technology in practice. Not going to mention that recruiters usually expect a number of years of experience using the technology/framework/language.

That was the moment I lost faith in my web dev future.

Happy to say though about a month later I did get a job in a great agency as a front end developer (it felt amazing to focus on one thing after all these years of "full-stack bullshit), got a decent salary (way more than I expected) and work with really amazing and creative people. I get almost too much time to learn new stuff and I got up to speed with the latest tech in a few weeks. I'm happy.

Advice? I don't really have any, but I guess never lose faith in yourself.

A friend of mine who works in tech support at a college gets this call. The guy on the other end (a college professor) asks how to open an application on his computer.

Tech Support: "There should be an icon on your desktop."

He then hears this strange rustling noise over the phone.....
Tech Support: "What are you doing?"

Professor: "You said to look on my desktop."

Tech Support: "Ummm, hang on. I'll be there in a few minutes."

!rant
Last night I had a minor hiccup with a iOS/Android CI service I absolutely love (BuddyBuild), so naturally I contact their support to address the issue and ask about potential new plans. A couple minutes later I find out I'm talking with the CEO! Turns out he's a really nice and receptive guy who cares a lot about their service!

How cool is that!? It was nice to tell him how much I've enjoyed their product and about the headache it's saved me!

I really love how beautiful code can be, and the feeling of creating something for others or yourself to enjoy. But I hate being the family's IT guy... I'm a developer not IT support.

Ok going to rant about other developers this time.

Can you please stop doing just the minimal amount of work on your games/apps?!

I understand you may not have the time to go through with a fine tooth comb but just delay it, delay it and finish the product to a state that doesn't feel half assed and broken right at the get go.

A small note that the thing that triggered me with this is Android Devs at the moment, with Google requiring you support the adaptive icons and a newer SDK, so many Devs are just scraping by and putting in no effort to bring things up to date (also put more effort into adaptive icons rather than just putting your old square Icon on a white background)

This shit is just leading to everything being 'early access' or in a constant 'beta' stage with the promise of polish later.

Don't be that guy, put the extra few days of polish in... Just please...

For the first time I am feeling like.... I hate my job.

Agile and Scrum can be fucked, but at least there is a work methodology. I was hired by a company being run the old school way.

These guys never heard of git??
- Fuck you. We never used git and neither should you.

Client company does not want to give me push/pull access to their gitlab instance??
- Fuck you, you can use our RDP server for that.

Project planning features be damned, they've got email, Teams and videocalls!

Can I develop in peace? Fuck no, I have to give IT support to the guy who hired me.

Our timeline is defined IN A FUCKING WORD DOCUMENT FOR FUCKS SAKE. I can't connect Issues to milestones in a Word doc

Oh, and the customer is running everything on prem. If there is a need to scale up, FUCK ME. I should have specified 20 machines from the get go or gtfo. We're using 2 machines to run 8 different services that are going to be ingesting and computing data.

They want state of the art on a cheapskate.

And I have nothing else lined up at the moment. Although I am soon to renew the contract... This contract binds me with professional responsibility for a project being ran by people who do not give a single fuck about optimizing the work process.

I miss old times rants...So i guess, here it goes mine:

Tomorrow is the day of the first demo to our client of a "forward-looking project" which is totally fucked up, because our "Technical Quality Assurance" - basically a developer from the '90-s, who gained the position by "he is a good guy from my last company where we worked together on sum old legacy project...".
He fucked up our marvellous, loose coupling, publish/subscribe microservice architecture, which was meant to replace an old, un-maintainable enormous monolitch app. Basically we have to replace some old-ass db stored functions.
Everyone was on our side, even the sysadmins were on our side, and he just walked in the conversation, and said: No, i don't like it, 'cause it's not clear how it would even work... Make it an RPC without loose coupling with the good-old common lib pattern, which made it now (it's the 4th 2 week/sprint, and it is a dependency hell). I could go on day and night about his "awesome ideas", and all the lovely e-mails and pull request comments... But back to business

So tomorrow is the demo. The client side project manager accidentally invited EVERYONE to this, even fucking CIO, legal department, all the designers... so yeah... pretty nice couple of swallowed company...

Today was a day, when my lead colleague just simply stayed home, to be more productive, our companys project manager had to work on other prjects, and can't help, and all the 3 other prject members were thinking it is important to interrupt me frequently...

I have to install our projects which is not even had a heart beat... not even on developer machines. Ok it is not a reeeeaaally big thing, but it is 6 MS from which 2 not even building because of tight coupling fucktard bitch..., But ok, i mean, i do my best, and make it work for the first time ever... I worked like 10 ours, just on the first fucking app to build, and deploy, run on the server, connect to db and rabbit mq... 10 FUCKING HOURS!!! (sorry, i mean) and it all was about 1, i mean ONE FUCKING LINE!

Let me explain: spring boot amqp with SSL was never tested before this time. I searched everything i could tought about, what could cause "Connection reset"... Yeah... not so helpful error message... I even have to "hack" into the demo server to test the keystore-truststore at localhost... and all the fucking configs, user names, urls, everything was correct... But one fucking line was missing...
EXCEPT ONE FUCKING LINE:
spring.rabbitmq.ssl.enabled=false # Whether to enable SSL support.

This little bitch took me 6 hours to figure out...so please guys, learn from my fault and check the spring boot appendix for default application properties, if everything is correct, but it is not working...

And of course, if you want SSL then ENABLE it...
spring.rabbitmq.ssl.enabled=true

BTW i really miss those old rants from angry devs, and i hope someone will smile on my fucking torture

"It works on our end", the sentence that made me lose my shit.

I've been working on a project were we're supposed to integrate an API into our system.

When trying to get some user id's (UUID) from said API, we got a type-error in the response (???), so I called their integration support and asked what the fuck they were doing (not really, i was kinda calm at this point).

The answer I got was following:

Integration guy: "Uh, bro, like, I don't even know, it's probably on your end"

Me: "We literally used this endpoint with the same parameters yesterday, and got a result we expected. I noticed you updated your API this morning, did you make any major changes?"

Integration guy: "Yeah we changed the type of user id from string to number"

Me: "So, you changed the type of a UUID (uuid4) from string to number? How did you not think that would be an issue? I can see in your forums that everyone else is having the same issue."

Integration guy: "Nah, it's probably a bug in your code, it works on our end"

Me in my mind: *IT WORKS ON YOUR END?!? IT DOESN'T FUCKING MATTER IF IT WORKS ON YOUR END, FUCKTARD.*

What I actually said: "Uhm, I'm not sure if works on your end either, I'm not even sure how this change made it to production. But hey, thanks I guess, bye."

WHY AM I NOT ABLE TO YELL AT PEOPLE WHEN THEY ARE BEING RETARDED???

But really though, when you're maintaining an API, you shouldn't fucking care if things work on your end in your dev environment. What matters is how it works in production, for the end user/users.

And I know that 99% of cases it's the users fault by entering the wrong parameters or trying to request with wrongly setup auth and what not, but still.

Don't ASSUME nothing's wrong on your end. It's your fucking job to fix the issues.

And guess what? The problem was on their side.
I'm going fucking bald.

After being live multiple years supporting only Safari, Firefox, and Chrome, one customer wanted IE support. After taking a close look at the usage numbers, and discussing with us front-end devs, our product guy shot it down. Pop the champagne!

Not really a rant, but here goes...
I want to personally thank each and every member of devRant! Here’s why. (First, a little boring backstory): I’m visually impaired, and stuck in quarantine like the rest of us. (Not totally blind, but y’all definitely DO NOT want me out on the roads driving,) I also work a Tech Support job which largely deals with macOS. Due to this eye condition, there simply isn’t a lot of shit to do while stuck in the house other than work and learn node.js. So my pastime has largely been to sit and read Facebook while not on the clock. One day, while working from home, I was so bored and pissed off, I googled “macOS fucking sucks” for fun, and found devRant! Your stories, jokes and rants have turned my life around! I’m no longer on Facebook. (I know, I know, but what’s a half-blind guy to do except read about COVID-19 and get more pissed off at the state of the world?) and you guys have inspired me to start learning new things and delve deeper into node, which I had put down for awhile (I’m at a kindergarten level anyway, brand new). Anyway, thanks again! I’ll refrain from asking stupid questions, I promise. But I need a TechSupportRant now...

I study and work as a tech support guy in a company and the head of Android development wanted to speak to me : want to help us with some changes in the app? Now I am a junior Android developer. Not even mad 🤔

I cant express how outraged this makes me feel.

Me to my PM months ago (when I started) "we should upgrade the versions of node and angular when I do the tests (because yes, no tests at all)
Boss:"why? No no"

Our version of node 0.10.40 has no support any longer. But hey, I'm leaving that role :-) good luck new guy if new guy comes....

Yesterday while we finished having breakfast, the receptionist from the office approached us and said: "Guys, the company mail does not work! We lost the domain! They forgot to pay the bill!" and we all see each other's faces confused.

I don't like to link the work email on my personal phone, so I open the company's page on the phone and for some reason a DNS error appears. oh boy!

We all go crazy ass to the computers to see the mail and we can use it normally, my computer opens the company page normal, we send emails between us and everything works well…

I ask the receptionist if the test emails arrive and she says "No, I cannot even open the mail". (hmmm) I go to see what happens and she says "Look!" I see a label on the login page: "your password was changed 16 hours ago" (facepalm) I ask her if she have changed the password and she say NO. So I ask the support guy if he can reset her password and that's it. Magic, magic!

In the end we remember that not all of us have the same "computer knowledge" and discovered that the company's website only works if you enter “www”, very good custom software company! Very good!

Well, everytime I build a pc for a friend I'll always end up telling myself "this is the last time". Not bc I have a problem with building pc's, I love it, but its the "free of charge" 24/7 IT-support my non techy (techii?) friends expects from me after the build is done I hate.

So here's the deal.
A week ago I built a brand new pc for a friend, as usual (bc he's a good friend) I told him that my "fee" would be a couple of beers and the train ticket up. So I got there, built the pc and we hooked it up to his monitor. About 5sec in to windows the screen went black. My friend started to panic, and I started to check if all the components and cables were hooked up right (tho I've done this a couple of times, shit can happen) but found nothing was wrong.
I had to take the train home, cause it got late AF and I live in another city, but I told him to try another cable. Felt bad AF for not being able to help him.
Flash forward 2 days, my friend started messaging me late in the evening, complaining about how he had tried everything and ultimately had to leave the pc at an (as he called it) "proffesional" who charged him 100$.
I felt even guiltier about that one, asked him if he tried to change the hdmi, but he said that's in The hands of this guy now.
Two days later this PC God gave him an answer.
Guess What he told him?
CHANGE THE ***** HDMI CABLE.
Well, shit..
Afterwards he wanted help installing drivers over fb-messenger.
I love my friends, but man why do I do this to myself.

Aaaaaaaargh!! Fing ashole!!
I got a major blocker reported, tried to connect to client, two of the user accounts were locked out because some genious used the last months password too many times.. FUUUU!! This happens almost every month!! FU! I go to the support dpt to check WTH is with those user accounts and got told the VPN is fucked up anyway so I will not be able to connect in any casr (disconnecting, bad transfer rate, it has a flue or prebirth cramps...whatever...). Ok, I ask if anyone notified our network admins and theirs.. And in response one guy mumbles something... I asked really really pissed off (due to the seriousnrs of the situation, we have max 8h to fix blockers and must check what is going on in minutes) if he is talking to me and answering my question or just talking to himself. He then a little bit more audiably said: we all are unable to work, you are not the only one with this problem & if you have a solutio... I already stormed out. Yes, everyone has problems connecting, no not everyone has a fucking blocker assigned to them!! Mayor malfunction on our system is not the same as archiving old processing data!!!

Simple yes or no question: did anyone notify our network admins & client's network admins?! And client's management that we have technical problems and cannot check the blocker situation immediately?! And I get a mumbling incompetents guy response... OmFG yes, I have a solution for you!! Go and jump of of the terrace!!

A plain computer illiterate guy rings tech support to report that his computer is faulty.

Tech: What's the problem?

User: There is smoke coming out of the power supply.

Tech: (keeps quiet for the moment)

Tech: You'll need a new power supply.

User: No, I don't! I just need to change the startup files.

Tech: Sir, the power supply is faulty. You'll need to replace it.

User: No way! Someone told me that I just needed to change the startup and it will fix the problem! All I need is for you to tell me the command.

Tech support: 10 minutes later, the User is still adamant that he is right. The tech is frustrated and fed up.

Tech support: (hush hush)

Tech: Sorry, Sir. We don't normally tell our customers this, but there is an undocumented DOS command that will fix the problem.

User: I knew it!

Tech: Just add the line LOAD NOSMOKE <nosmoke> at the end of the CONFIG.SYS. Let me know how it goes.

10 minutes later.

User: It didn't work. The power supply is still smoking.

Tech: Well, what version of DOS are you using?

User: MS-DOS 6.22.

Tech: That's your problem there. That version of DOS didn't come with NOSMOKE. Contact Microsoft and ask them for a patch that will give you the file. Let me know how it goes.

1 hour later.

User: I need a new power supply.

Tech: How did you come to that conclusion?

Tech: (hush hush)

User: Well, I rang Microsoft and told him about what you said, and he started asking questions about the make of the power supply.

Tech: Then what did he say?

User: He told me that my power supply isn't compatible with NOSMOKE.

So, a few months back my mother had some issues with her windows 10 box not being able to do proper backups to a backup partition. At the same time I was pulling insane hours at work and writing on a eBook on commission for a guy, besides having small kids with on and off flu and shit.

Needless to say, I didn't have time to look at the backup issues. Well, even though my mom is one of those dogs you can't teach new tricks, she has always been resourceful enough to get help with things.

This time she picked up the phone and called Microsoft Support, got some guys to remote in and take a look. They messed around a bit and said they were done.

She phoned me up later that day to tell me how proud she was of herself for doing that. Of course, she skipped telling me the important bit about she actually calling them, rather describing it as "Microsoft was just on my computer and fixed it".

You can imagine my immediate reaction, cold sweat running down my back, adrenalin rushing in as I dug through the details of what had happened.

A few days later she calls me up again and tells me the problem is back, and we agree that even though the MS dudes was not able to fix it at first, she should try again, as she had a ticket to reference.

The next attempt by MS actually fried her partitions, and apparently they had f-ed up trying to delete and recreate the backup partition.

That's not the worst of it though. Since they fried her disk, her computer crashed and naturally the remoting won't work. In our country, they have no people on the ground to do hands on help, and they didn't have a partner near by. Her not having a win 10 usb stick, nor a spare computer to make one, she was in a surreal predicament.

She was also quite pissed, and pissed off mums are not to be messed with. She managed to get Microsoft to agree to cover the costs of a non-partner to visit her to fix the problems, and using her as the middle man, they made an agreement with the 3rd-party tech support company.

After the box was fixed though, some more issues arose... regarding billing. The 3rd-party tech support was unable to get in contact with the person at MS that was going to sign off on the bill, and again using my mom as the middle man, it was agreed that my mom, as the customer, was to be reimbursed for the bill to the 3rd-party.

Guess what... 3 months went by, with weekly follow-ups and nagging from my mom, and still no money...

At this time, I had time to help her, and after some digging and borderline stalking, we managed to get the phone numbers of some of the higher ups in my country, and she started calling them directly.

After talking to a couple who refused to help, she reached the Vice President of the country branch, and was finally able to talk to someone who gave a shit.

Still took over a month more to actually get the money, but now she had someone who actually gave her statuses, receipts and ETAs.

FUCK!

I once had a PM who would consistently ask us to fix one off "bugs" (read little design tweaks). He wouldn't even bother to write them down anywhere. He once came over and asked why we hadn't fixed one of his bugs. We had no idea what he was talking about. According to him, we were supposed to organize and prioritize according to his whim. He never logged into our task management system.

When it finally came time to sell off our work to some of the business owners, we showed some of the "bug fixes" we did because that's all we ever heard we were supposed to do. The business owners were mad that we hadn't done anything they had asked us to do. PM throws us under the bus saying that we didn't know how to do our jobs and that we never listened to him. I was so glad when he moved to be lead of the QA department. Then I wasn't so glad.

He would have bug quotas that his team would have to meet. He pitted the entire QA team against all of the devs saying things like, "All the devs suck at coding. It's our job to save the company and the world from their buggy software." He got the only good QA guy fired because he faked a bunch of documents stating that they had had performance reviews and no improvement was made (these meeting never actually took place), and that he hadn't been meeting his big quotas. He was outside of our department and was buddy buddy with one of the C-levels, so his word trumped ours.

Then one glorious day, after I had already left the company, his department was absolved into the technology group. That same day was the day he was fired.

I kind of pity him. I didn't know if he had a family, but how can a man such as that support his family? Perhaps he doesn't have a good relationship with his wife and that's why he sucked at his job?

So for context, I'm doing an Apprenticeship in IT and naturally I've been put on help desk.

I've recently been given a phone on my desk since I'm trusted enough and know enough about our software that there's no risk to me accepting calls.

I get the standard ones, a number from a different country, poorly pronouncing a co-workers name, asking if they can speak to them. I give my normal response, "I'll just check if they're in a meeting and I'll get back to you" (which they somehow always are) and ask if they would like to leave a message. They obviously don't since they're usually scams.

Since Tuesday I've started getting calls from "BT Technical Support". I don't use BT. My company doesn't use BT. So, it's clearly a scam.

Yesterday, the same guy calls me up, Thomas he says his name is. I go along with it for a while, agreeing that I've noticed our network has been slow until the point where he asks me to begin to install TeamViewer. I realise what he's going to do so I ask him what the problem with our network is.

I hear him start to respond but he stops. He's got no clue what to say, so I say to him, "Thomas mate. I think our biggest problem with our BT network is that we don't have BT."

He puts the phone down.

So I ask you for help, lovely people of devRant.

I have a Windows 10 VM ready to go. I have a couple notepad files labelled as "Passwords" and "Bank Details". What else can I throw on there to make this guy think he's hit the jackpot without really causing too much damage?

Any ideas would be appreciated. <3

I was reminded of people's posts about preferred text editors in another post, so I thought I'd do the same, but also add some super old technology that I used along the way.

The first text editor I consistently used was pico. I used it to write my first webpage at school.edu/~username. It was a natural choice, because the it was the default text editor in pine, which is what we would all use for our email after opening a serial connection to the college's Digital Unix server. Or if we were the lucky ones who had a computer in a wired dorm, telnet. My dorm was not wired until my sophomore year.

I got my first job in tech in 2001, working as a night shift tier-one support technician. By this time, most people were using web based email, or POP3, but I wanted to keep using pine (or elm, or mutt) because I was totally in love with the command line by this time, and had been playing with Linux for two or three years by now. I arranged a handshake deal with a guy in my home town who had a couple well-connected NetBSD servers, to let me have an account on one for email and web hosting (a relatively new idea at the time).

I recall telnetting into my shared hosting account from the HP-UX workstations we had in the control room. I would look at webpages on HTML conventions and standards, and I kept seeing references to this thing called vi. I looked into it more deeply, and found that it was a text editor, and was the reason I always had to CTRL-Z out of elm. I was already finding pico to be lacking, so I found a modern implementation of vi called vim that was already installed on the aforementioned NetBSD server, and read through vimtutor on it. I was hooked instantly. The modality massively appealed to me, and I found editing files to be an absolute delight, compared to pico, and its nascent open source offspring/successor, nano.

My position on that hasn't changed in the years that have passed since then.

What's your text editor origin story?

Yes this is a rant about parents and work but I don't care!

So looks like my parents are going to kick me out because I don't have a full time job and according to them, I'm not looking...

I currently work in retail and have for the past 5 years and started working day 1 that I could have, been applying for IT positions when I'm one of the highest qualified on my area but get turned down so they can pay a teenager half the amount, apply for big retail chains that are "always hiring" like Coles, woolies and Kmart, get turned fucking down.

Don't qualify for government assistance as I'm just out of the earnings bracket, can't afford my own places, don't have my licence yet so I'm fucked...

But hey, atleast my parents will be rid of me and just dis-own me like my middle brother until I have a kid or they need tech support.

Why is getting work so fucking hard when you're qualified, I'm willing to even be a call centre guy but as soon as job possibilities come up I get fucked over time and time again -,-

rant!

As a web dev i really hate half assed solutions

Especially when I'm forced to spend time making them because some stupid sales person sold certain features that our current product doesn't support.

At the end of the day that sales guy gets a commission and I build something that will inevitably break somewhere in the future.

Me: We have a new research project for you. We need you to test these 2 new services, see how they will fit into the new application, look at alternatives if necessary etc. At the end we need you to write a report with your findings, showing how you would integrate them to achieve X, Y and Z, and how much it would cost each month.

Dev: sounds good, I'll come back to you when I have it.

*2 and a half weeks later*

Document paragraph 1: The new language translation service doesn't support the languages we need.

Document paragraph 2: Here's my proposal for integrating the new language translation service.

*review*

Me: So I had a look at the doc and it says it doesn't support the languages.

Dev: yeah unfortunately not.

Me: Ok, so when you discovered that, why didn't you look for an alternative? Or come back to me and say it's not going to work.

Dev: I dunno, I thought you'd want to see the rest of the research first.

Me: ... not if we know for 100% undeniable fact that it will never function.

Dev: Ah ok, I didn't think of that. I'll do that next time, don't worry.

... aw how sweet, he thinks there will be a next time. Poor guy.

What kinda blockhead moron at my ISP decided that I require a new modem & router that is managed by THEM! I'm not really baffled by the privacy concerns but more about that I am unable to manage my home network. I literally cant open ports, manage ip adresses and do other shit I NEED FOR WORKING AT HOME.
I cant print!
I cant read mail!
I cant access my network drives!
My website is down!
Colleagues are asking why the Minecraft server is offline!
And using the new brick they gave me as a modem only, is not possible as there is no setting to be found to turn the router off!
And if I call their imbecile's of support they tell my that if they change a setting, that my phone will disconnect. (The phone line is also connected to the modem!) And right after the support guy said that and wanted to start explaing me further steps, his settings apply and I get kicked off the line. Bruh! You knew this would happen so why didnt you work around it?!?!?!!
Thing is, this new modem isnt even necessary as it doesnt use a different standard like fiber for example.
If I cant figure out how to get my stuff to work again, I swear to god I will turn on full Karen mode and ramble into their next store looking to get some manager fired!
(Ill post an update soon!)

Hey, we need a service to resize some images. Oh, it’ll also need a globally diverse cache, with cache purging capabilities, only cache certain images in the United States, support auto scaling, handle half a petabyte of data , but we don’t know when it’ll be needed, so just plan on all of it being needed at once. It has to support a robust security profile using only basic HTTP auth, be written in Java, hosted on-prem, and be fully protected from ddos attacks. It must be backwards compatible with the previous API we use, but that’s poorly documented, you’ll figure it out. Also, it must support being rolled out 20% of the way so we can test it, and forget about it, and leave two copies of our app in production.

You can re-use the code we already have for image thumbnails even though it’s written in Python, caches nothing and is hosted in the cloud. It should be easy. This guy can show you how it all works.

Remote server software installation support is great!
You can watch them trying to understand where what is on the file system, they repeatedly switch between windows without doing something on either of them and they set your IE browser policy to allow all kinds of domains & sites which are preventing them from downloading their software.
Todays guy did not know how to transfer a file between the local machine and one in remotedesktop. 😄

(If you do support like this, then don't get me wrong, I'm not making fun of you personally, it is just funny to watch if you have to actually sit there and wait for the support to finish.) 😉

Not as much of a rant as a share of my exasperation you might breathe a bit more heavily out your nose at.

My work has dealt out new laptops to devs. Such shiny, very wow. They're also famously easy to use.
.
.
.
My arse.
.
.
.
I got the laptop, transferred the necessary files and settings over, then got to work. Delivered ticket i, delivered ticket j, delivered the tests (tests first *cough*) then delivered Mr Bullet to Mr Foot.

Day 4 of using the temporary passwords support gave me I thought it was time to get with department policy and change my myriad passwords to a single one. Maybe it's not as secure but oh hell, would having a single sign-on have saved me from this.

I went for my new machine's password first because why not? It's the one I'll use the most, and I definitely won't forget it. I didn't. (I didn't.) I plopped in my memorable password, including special characters, caps, and numbers, again (carefully typed) in the second password field, then nearly confirmed. Curiosity, you bastard.

There's a key icon by the password field and I still had milk teeth left to chew any and all new features with.
Naturally I click on it. I'm greeted by a window showing me a password generating tool. So many features, options for choosing length, character types, and tons of others but thinking back on it, I only remember those two. I had a cheeky peek at the different passwords generated by it, including playing with the length slider. My curiosity sated, I closed that window and confirmed that my password was in.

You probably know where this is going. I say probably to give room for those of you like me who certifiably. did. not.

Time to test my new password.
*Smacks the power button to log off*
Time to put it in (ooer)
*Smacks in the password*
I N C O R R E C T L O G I N D E T A I L S.

Whoops, typo probably.
Do it again.
I N C O R R E C T L O G I N D E T A I L S.

No u.
Try again.
I N C O R R E C T L O G I N D E T A I L S.

Try my previous password.
Well, SUCCESS... but actually, no.

Tried the previous previous password.
T O O M A N Y A T T E M P T S

Ahh fuck, I can't believe I've done this, but going to support is for pussies. I'll put this by the rest of the fire, I can work on my old laptop.

Day starts getting late, gotta go swimming soonish. Should probably solve the problem. Cue a whole 40 minutes trying my 15 or so different passwords and their permutations because oh heck I hope it's one of them.
I talk to a colleague because by now the "days since last incident" counter has been reset.

"Hello there Ryan, would you kindly go on a voyage with me that I may retrace my steps and perhaps discover the source of this mystery?"

"A man chooses, a slave obeys. I choose... lmao ye sure m8, but I'm driving"

We went straight for the password generator, then the length slider, because who doesn't love sliding a slidey boi. Soon as we moved it my upside down frown turned back around. Down in the 'new password' and the 'confirm new password' IT WAS FUCKING AUTOCOMPLETING. The slidey boi was changing the number of asterisks in both bars as we moved it. Mystery solved, password generator arrested, shit's still fucked.

Bite the bullet, call support.
"Hi, I need my password resetting. I dun goofed"
*details tech support needs*
*It can be sorted but the tech is ages away*
Gotta be punctual for swimming, got two whole lengths to do and a sauna to sit in.
"I'm off soon, can it happen tomorrow?"
"Yeah no problem someone will be down in the morning."

Next day. Friday. 3 hours later, still no contact. Go to support room myself.
The guy really tries, goes through everything he can, gets informed that he needs a code from Derek. Where's Derek? Ah shet. He's on holiday.

There goes my weekend (looong weekend, bank holiday plus day flexi-time) where I could have shown off to my girlfriend the quality at which this laptop can play all our favourite animé, and probably get remind by her that my personal laptop has an i2350u with integrated graphics.

TODAY. (Part is unrelated, but still, ugh.)
Go to work. Ten minutes away realise I forgot my door pass.
Bollocks.
Go get a temporary pass (of shame).
Go to clock in. My fob was with my REAL pass.
What the wank.
Get to my desk, nobody notices my shame. I'm thirsty. I'll have the bottle from my drawer. But wait, what's this? No key that usually lives with my pass? Can't even unlock it?
No thanks.

Support might be able to cheer me up. Support is now for manly men too.
*Knock knock*
"Me again"
"Yeah give it here, I've got the code"
He fixes it, I reset my pass, sensibly change my other passwords.
Or I would, if the internet would work.

It connects, but no traffic? Ryan from earlier helps, we solve it after a while.

My passwords are now sorted, machine is okay, crisis resolved.

*THE END*

If you skipped the whole thing and were expecting a tl;dr, you just lost the game.

Otherwise, I absolve you of having lost the game.

Exactly at the char limit

I guess im a pretty soft guy, but my boss keeps asking me to be rough with our clients because they are abusing our support service(me).

Im just not that guy..

what do?

I am thinking about leaving this platform. To be honest I don't get anything out of it anymore and the only thing keeping me here is the less-rant'ish content like @devNews or the stories.

I am actually a bit disappointed, the quality of devrant really did degrade alot in the last few months. Don't get me wrong but I feel like people have become "normies" over here. I don't mean that in an edgy or degrading way but let me explain. When I started here I had a very high opinion of the people here. Everyone seemed like a passionate / knowledgeable individual from whom you could hear interesting stories or learn. Maybe I just saw it like that because I was still a very inexperienced dev and was looking for a dev community. But nonetheless I think devRant transformed into a place of mediocrity.

Dont get me wrong I wouldn't think of myself as aspiring or generally "better" than anyone else on here, but the content over here got a little stale.

I am not the kind of person who would "rant", in the first place, so I may have a different mindset and to be honest "ranting" has always been a thing I looked down upon. It just does not support my style of thinking. I totally get that people sometimes need to "vent" their feelings but there is nothing productive to gain from ranting, like you ain't not improving your situation by doing it. The more passionate raters over here call people things, I would never even dream about saying to people. Don't worry I'm no sjw or something like it, I don't care if you do it. If it helps you sure, why not. But there is a point where you corner yourself so much that you stop respecting your colleagues because they wrote that shitty code, instead of helping.

Some tech sure is bad, but it is not getting any better by insulting it.

Another thing I use to notice are people, thinking so highly of them selfes / being so close-minded - that they only accept their own views as true. These are the people that I always try to avoid, but that is getting harder and harder as time goes on.

Collectivism and group thinking are very strong on devRant making it really hard to defend a unpopular opinion - I get that devRant is not the kind of platform that would support actual proper arguments/discussions - but I still feels like some people shove opinions down another people's throat with no reasoning behind it.

Arguments on devRant are always won by the person coming up with the most witty response. Having another opinion is always seen as offensive. That's not exactly the definiton of open-mindedness.

Another rather annoying thing are what I call the "non dev, dev's". See: As a developer you should aspire to understand what your doing - I won't get into this too much but one sentencd: How are things like serious "Semicolon memes" a thing? I am as much into memes as the next guy, but debugging 3 hours, just to find out its a typo. I mean come on...

I sure get that devRant is not the kind of place where you would find the people I am looking for, and that's why I am leaving.

My whole post may seem super negative of the platform - and it is to an extend - but I sure also had a good time back in the day - devRant as in "the platform" surely is not at fault, but a forum is only as good as the people on it. Maybe I changed, maybe devRant did. All I know is that it is not for me anymore.

I won't delete my account and I probably will not leave completely, but all I will do is the "once a week" checkout.

#!/usr/bin/rant
So, we are a web development and marketing agency. That's fine... except now it seems that we are a marketing and web development agency. Where the head marketing guy feels it's his job to head up web development.

This is NOT what I signed up for.

When you offer web services to a client, the one meeting with the client should understand at least basic stuff, and know when to pull in a heavyweight for more questions. Instead, our web team is summarized by a guy who listens to 80's rock music in a shared office (used to be just me in there) and spends his days trying to get 30-year-olds on Facebook to click an ad.

He was on the phone yesterday with some ecommerce / CRM support, trying to tell them that they have an API, that "it's a simple thing, I'm sure you have it", and that's all we need to do business with them. Which is not his call, it's my call, but for some reason he's the one on the phone asking for API info. The last time I took someone else's word on an API, I underquoted the work and eventually found out that their "API" was nothing more than a cron job which places a CSV file on your server via FTP.

Anyway, we now have a full-time marketer and two part-time interns, with another ad out for an AdWords specialist. Meanwhile, I'm senior dev with a server admin / retired senior dev, and if we don't focus on hiring a front-end guy soon we're going to lose business.

Long story short, I'm getting sick of having a guy who does not understand basic web concepts run the show because he's the one who talks to the client.

Manager: Have you ever developed anything on Mac?

Me: Nope never even used one more than 5 minutes.

Manager: Mr Important Guy has a Mac and he needs to use one of our tools (which is very Windows specific).

Me: Tell him to use Windows like everyone else. We aren't going to support a single Mac user when the other 500 machines are Windows.

Manager: But he's important. Can we get him something with limited functionality?

Me: Fine but it will be *very* limited and buggy.

On a side note I hate Macs (only because I've never used them). I have to google how to do the most trivial of tasks.

So about 3 weeks ago I was laid off from my dream job due to corporate bullshit. From the feedback received since then it is clear that the company made a mistake hiring a brand new React dev while they really needed an experienced one. Because the consultants who were supposed to be weren't. And the other in-house front end dev was an elitist asshole. And I never received proper feedback until it was too late. Actually I still don't have proper feedback save for some vague stuff which really sounds like the kind of feedback you'd give someone in the middle of their learning process. They even said eventually given more time I could have made it. But alas they felt they had to make a call in the best interest of the company.

Things moved fast since then, I took a week to recover and then I spent time updating my resume before getting back in touch with the recruiter who got me my last job. Great guy and he was happy to help me again. Applied to some positions, got some replies, first in person interview I go to they are immediately willing to take me on.

So now I'm supposed to start tomorrow but somehow I'm having my doubts. The company isn't an IT company but rather a fashion company. They believe in developing in house tools because past attempts with external companies resulted in them trying to push their vision through. Knowing who they worked with I agree, they tried to oversell all the time. But after talking with their developers I noticed they are behind on their knowledge. But so am I. So there was no tech interview which means I am getting an easy way in. And if they honour their word I'll be signing tomorrow for around my old wages.

So you'd think that sounds good right? And yet I'm worried it's going to be another shit show working on software without proper analysis or best practices. I mean the devs aren't total idiots, they are mediors like me and I think their heart is in the right place. They want to develop a good project but it will be just us 3 making a modern .net wpf application with the same functionality of the old Access based system currently in use. I was urged by the boss to draw on my experience and I think he wants me to help teach them too. But I'm painfully aware for my decade since graduating I'm a less than average .net dev who struggles with theory and never worked a job where I had someone more experienced to teach me. I coasted most of the time in underpaid jobs due to various reasons. But I'd always get mad over shitty code and practices. Which I realize is hypocritical for someone who couldn't explain what a singleton class is or who still fails at separation of concerns.

So yeah my question for the hivemind is what advice would you give a dev like me? I honestly dislike how poor I perform but it often feels like an insurmountable climb, and being over 30 makes it even more depressing. On the other hand I know I should feel blessed to find a workplace who seems to genuinely believe that people grow and develop and wishes to support me in this. Part of me thinks I should just go in, relax, but also learn till I'm there where I want to be and see if these people are open to improving with me. But part of me also feels I'm rushing into this, picking the first best offer, and it sure feels like a step backwards somehow. And that then makes me feel like an ugly ungrateful person who deserves her bad luck because she expects of others what she can't even do herself :(

Oh gee whiz fellas. I lived through my nightmare. Recently too.

(Multiple rants over last few months are merged in this one. Couldn't rant earlier because my login didn't work.)

I joined a new shithole recently.
It was a huge change because my whole tech stack changed, and on top of that the application domain was new too.

Boss: ho hey newbie, here take this task which is a core service redesign and implementation and finish it in two weeks because it has to be in production for a client.

Normally I'd be able to provide a reasonable analysis and estimate. But being new and unaware of how things work here, I just said 'cool, I'll try my best.' (I was aware that it was a big undertaking but didn't realize the scope and the alarming lack of support I'd get and the bullshit egos I'd have to deal with)
Like a mad man I worked 17+ hours a day with barely a day off every week and changed and produced a lot of code, most of it of decent quality.

Deadline came and went by. Got extended because it was impossible (and fake).

All the time my manager is continuously building pressure on me. When I asked questions I never got any direct/clear answers. On asking for help, I'd get an elaborate word vomit of what was already known/visible. Yet I finally managed to have an implementation ready.

Reviewer: You haven't added parameter comments on your functions and there aren't enough comments in code. We follow standards. Clean code and whatnot. Care for the craft verbal diarrhea.

Boss: Ho hey anux, do you think we'll be able to push the code to production?

Me: Nope. We care for the craft and have standards. We need to add redundant comments to self documented code first, because that is of utmost importance as Nuthead reviewer explained.
(what I wish I had said)

What I actually said: No, code is not reviewed yet.

And despite examples of functions which were not documented (which were written by the reviewer nut), I added 6-7 lines of comments for my single line functions describing how e.g. Sum takes two input integers and returns their sum and asked for a review again.

Reviewer: See this comment is better written as this same-meaning-but-slightly-longer way. Can we please add full stops everywhere even though they were not there to begin with? Can we please not follow this pattern and instead promote our anti-pattern? Thanks.

Me: Changed the comments. Added full stops. Here's a link for why this anti-pattern is bad.

Reviewer: you have written such beautiful code with such little gems. Brilliant. It's great to see how my mentoring has honed your skills.
.
.
.
I swear I would have broken a CRT on his stupid face if we weren't working remotely (and if I had a CRT).

It infuriates me how the solution to every problem with this guy is 'add a comment'.

What enrages me more is that I actually thought I could learn from this guy (in the beginning). My self doubt just made me burnout for little in return.

Thankfully this living nightmare will soon be over.

Ever had a day that felt like you're shoveling snow from the driveway? In a blizzard? With thunderstorms & falling unicorns? Like you shovel away one m² & turn around and no footprints visible anymore? And snow built up to your neck?

Today my work day was like that.. xcept shit..shit instead of pretty & puffy snow!!

Working on things a & b, trying to not mess either one up, then comes shit x, coworker was updating production.. ofc something went wrong.. again not testing after the update..then me 'to da rescue'.. :/ hardly patch things up, so it works..in a way.. feature c still missing due to needed workarounds.. going back to a and b.. got disrupted by the same coworker who is nver listening, but always asking too much..

And when I think I finally have the b thing figured out a f-ing blocker from one of our biggest clients.. The whole system is unresponsive.. Needles to say, same guy in support for two companies (their end), so they filed the jira blocker with the wrong customer that doesn't have a SLA so no urgent emails..and then the phone calls.. and then the hell broke loose.. checking what is happening.. After frantic calls from our dba to anyone who even knows that our customer exists if they were doing sth on the db.. noup, not a single one was fucking with the prod db.. The hell! Materialised view created 10 mins ago that blocked everything..set to recreate every 10 minutes..with a query that I am guessing couldn't even select all that data in under 15.. dafaaaq?! Then we kill it..and again it is there.. We found out that customers dbas were testing something on live environment, oblivious that they mamaged to block the entire db..
FML, I'm going pokemon hunting.. :/ codename for ingress n beer..

So, some years ago, my old firm was bought by a much larger company.

A couple years later, my CTO resigned, as he needed a week deserved break. I acted as interim CTO for half a year, with the full support of the CEO.

But then higher management removed my CEO for a politician 🤡. His first move is to ask my ex-CEO who to consider for CTO.

He adamantly vouches for me, but in the end, I'm not "political" enough. (Sure I admit I'm not the most organized person, and do not sweeten arguments to suits, but I had won the full trust of my previous superiors *and* fellow devs, and had people to cover for organizational stuff, and have successfully navigated situations with the world's biggest tech orgs).

So I'm again a dev, and they hire this new CTO at twice my salary. But as you can probably guess, who ends up still doing all the CTO work on top of his dev work? Yeah.

That drove me to quit, not because of the demotion, but for a denied minor raise when I was doing the work of someone with twice my paycheck.

As could be expected, once I quit, the CTO barely lasted 6 months.

Fun part is, I've been freelancing (successfully) from them on, and I've been contacted by this CTO, trying to hire me to do some work in his new company...

I'm torn whether to tell him to bite me, charge him a shitton of money or any other funny ideas.

Mind you, I don't dislike the guy, and he's not particularly annoying to work with, so I guess this doubles as a rant against corporate clowns, and a bit of advice seeking.

2017 has ended and I want to throw this fucking rock of anger with it out of the Window.

I will tell you how my last 3 to 4 years as private IT Guy (IT Dumpster) for everything was.

My Gaming Community:
It was so fucking retarded that I would like to punch everyone there in the face over a thousand times.

Seriously there are over 60 People in that Community and they take every shit for granted and only cry about everything.

I'm Paying since 4 Years over 60 € for our Server every month. Some people donated some small bucks over the time and in the end it was around 150 € Donations over 4 years.

Im thankful for the Donations, but these people really think that they can demand for this Donations private Gameservers for over years for free or think that they now own the Servers. WTF?? FUCK YOU!!

Im managing 2 Linux Server with Web, MySQL, Voice and Gameserver. What did 1 guy donate? 10 € for 4 years, thats around 15% for just a month. You would get our Teamspeak for 7 Days for that price idiots!!

I did all the damn Webdev and am now writing a App in Kotlin for Android man!!

Since last everybody in the Community gets on my nerves, because they are so ignorant and dont appreciate the work of others 😡.

My Association where I support the hole IT with a friend:

We decided in the commitee that we would take on major changes in our infrastructure.

We need to finish the barebone concept in the end of January 18.
Early December 17 I wrote my friend, that we need to have a meeting and plan everything.

Well, now I mostly designed the roadmap by myself and didnt receive any reply from my friend 💀.

I really dont understand why the shit always sticks at me and I need to finish it.

I really love to code something, install or repair PC's with joy or manage Server but the people around me are in my free time like poison and they take out my fun for it.

The only fun and enjoyable IT Part for me is at my fulltime job. Thats the only good place left for me as Safe Heaven and the people there really appreciate my knowledge and work I do.

During my 1st internship (IT support for a big office + maintenance of their server) there was a guy that was refusing to read email from his monitor, he had to print them out and then read... We were so pissed off because he was wasting so much paper and toner.

PayPal = GayPal

PHASE 1

1. I create my personal gaypal account
2. I use my real data
3. Try to link my debit card, denied
4. Call gaypal support via international phone number
5. Guy asks me for my full name email phone number debit card street address, all confirmed and verified
6. Finally i can add my card

PAHSE 2

7. Now the account is temporarily limited and in review, for absolutely no fucking reason, need 3 days for it to be done

8. Five (5) days later still limited i cant deposit or withdraw money

9. Call gaypal support again via phone number, burn my phone bill

10. Guy tells me to wait for 3 days and he'll resolve it

PHASE 3

11. One (1) day later (and not 3), i wake up from a yellow account to a red account where my account is now permanently limited WITHOUT ANY FUCKING REASON WHY

12. They blocked my card and forever blocked my name from using gaypal

13. I contact them on twitter to tell me what their fucking problem is and they tell me this:

"Hi there, thank you for being so patient while your conversation was being escalated to me. I understand from your messages that your PayPal account has been permanently limited, I appreciate this can be concerning. Sometimes PayPal makes the decision to end a relationship with a customer if we believe there has been a violation of our terms of service or if a customer's business or business practices pose a high risk to PayPal or the PayPal community. This type of decision isn’t something we do lightly, and I can assure you that we fully review all factors of an account before making this type of decision. While I appreciate that you don’t agree with the outcome, this is something that would have been fully reviewed and we would be unable to change it. If there are funds on your balance, they can be held for up to 180 days from when you received your most recent payment. This is to reduce the impact of any disputes or chargebacks being filed against you. After this point, you will then receive an email with more information on accessing your balance.

As you can appreciate, I would not be able to share the exact reason why the account was permanently limited as I cannot provide any account-specific information on Twitter for security reasons. Also, we may not be able to share additional information with you as our reviews are based on confidential criteria, and we have no obligation to disclose the details of our risk management or security procedures or our confidential information to you. As you can no longer use our services, I recommend researching payment processors you can use going forward. I aplogise for any inconvenience caused."

PHASE 4

14. I see they basically replied in context of "fuck you and suck my fucking dick". So I reply aggressively:

"That seems like you're a fraudulent company robbing people. The fact that you can't tell me what exactly have i broken for your terms of service, means you're hiding something, because i haven't broken anything. I have NOT violated your terms of service. Prove to me that i have. Your words and confidentially means nothing. CALL MY NUMBER and talk to me privately and explain to me what the problem is. Go 1 on 1 with the account owner and lets talk

You have no right to block my financial statements for 180 days WITHOUT A REASON. I am NOT going to wait 6 months to get my money out

Had i done something wrong or violated your terms of service, I would admit it and not bother trying to get my account back. But knowing i did nothing wrong AND STILL GOT BLOCKED, i will not back down without getting my money out or a reason what the problem is.

Do you understand?"

15. They reply:

"I regret that we're unable to provide you with the answer you're looking for with this. As no additional information can be provided on this topic, any additional questions pertaining to this issue would yield no further responses. Thank you for your time, and I wish you the best of luck in utilizing another payment processor."

16. ARE YOU FUCKING KIDDING ME? I AM BLOCKED FOR NO FUCKING REASON, THEY TOOK MY MONEY AND DONT GIVE A FUCK TO ANSWER WHY THEY DID THAT?

HOW CAN I FILE A LAWSUIT AGAINST THIS FRAUDULENT CORPORATION?

TL;DR Dear boss, firstly, you always get someone to review anything important done by a fucking intern.
Secondly, you do not give access to your fucking client's production server to an intern.
Thirdly, you don't ask your fucking intern to test the intern's work that has not been reviewed by anyone directly on your client's fucking production server.

Last week, the boss and one of the lead devs (the only guy with some serious knowledge about systems and networking) decided to give me (an intern who barely has any work experience) the task of fixing or finding an alternate solution to allowing their support team access to their client machines. Currently they used a reverse SSH tunnel and an intermediary VH but for some reason, that was very unreliable in terms of availability. I suggested using OpenVPN and explained how it would work. Seemed to be a far better idea and they accepted. After several days of working through documentations and guides and everything, I figured out how OpenVPN works and managed to deploy a TEST server and successfully test remote access using two VMs. On seeing my tests, the boss told me that he wanted to test it on the client network. I agreed. Today he comes to me and he tells me to prepare testing for tomorrow and that the client technician is going to give me access to one of their boxes. And then he adds, "It's a working prod server. We'll see if we can make it work on that" and left. I gaped at him for a while and asked another dev guy in the room if what I heard was right. He confirmed. Turns out, the lead dev and the boss's son (who also works here) had had a huge argument since morning on the same issue and finally the dev guy had washed it off his hands and declared that if anything goes wrong from testing it on production, it's entirely the boss's own fault. That's when the boss stepped in and approached me. I ran back to his office and began to explain why prod servers don't top the list of things you can fuck around with. But he simply silenced me saying, "What can go wrong?" and added, "You shouldn't stay still. You should keep moving". Okay, like firstly what the fuck and secondly, what the fuck?.
Even though OpenVPN client is not the scariest thing to install, tomorrow's going to be fun.

Why am I sad, depressed, demotivated, you ask?
Because I was asked to create-react-app with nodemailer, it worked well on heroku, YAYYY MEE, "

"NOTHING GOES WRONG IN DEPLOYMENT FUCK YEAH"

Little did I know that was a "demo" for the business people, My superior / manager/boss wants me to deploy on 1and1 service provider,

> Okay 1 and 1 service provider does provide Nodej, so it shouldn't be hard.
> Turns out it is a Windows hosting server IIS 10 without URL Rewrite.
> *INTERNAL SCREAMING*
I went up to him to talk about this issue and requested to let me talk to 1 and 1, and get this sorted

> But bro, if we cannot fix it, I think they also cannot fix, probably.

*INTERNAL SCREAMING AT PEAK*

I just want URL Rewrite installed on IIS10 so that I can move on to the next project.
A little background for this project
> No support from him during development.

> I personally used HD Images, because why not?

> Website seems slow because of HD Images, and now he complains about it.

You fucking (managers) want a website to be scalable and fast and yet you choose to focus on B U S I N E S S instead of support the real guy.

I'm fucking sick and tired, it took me 24 hours figure out the issue because there is nothing on 1 and 1 support/ forum/help center.

Another 24 hours to try and fix, yet no luck.

I'm gonna finally point the domain name to heroku. Fuck, I'm so fucking done

"try harder and smarter, we will do a training if needed"... A coworker replying to another coworker (non dev tech support guy who never used postman in his life) in public chat... And I can't help but think that he is implying that the tech support guy is stupid.
KNOWING POSTMAN DOESN'T MAKE YOU SMART!!! AND YOU NEED TO SHOW SOME RESPECT AND LEARN HOW TO SPEAK!!

Probably had my worst half-week ever this week.

Customer's CRM system, the read and edit masks just...stopped existing on last week friday. CRM fell back on some default masks for the dataset. No way to create new masks directly without putting the whole system upside down.
We couldn't do anything anyway because they reported the issue literally as we all were about to leave for weekend and our boss was like "Ah nah, well do it next week."
Our brains were already fried anyway...
I mail the reporter that we've registered their issue, will investigate and report back ASAP once we've got news.

Monday rolls around, I'm whacking my head against their system trying to figure the fuck out, what went wrong and how to solve it, I come up empty; Not that terrible since the masks only stopped existing in the webclient version of the system and they can still use the windows client, so they can still work.

Tuesday rolls around, I'm at an on site training for an ERP system with my boss at a remote company. Get an email in midst of the training, I was doing protocol.
Guy from the afflicted company goes and tells me that the issue has somehow spread to his colleague and him...IN THE WINDOWS CLIENT.

I'm fucking flabbergasted, so to speak, since the masks for the windows client and the web client are totally isolated from one another.
After we're back at our company, I investigate, less efficiently this time because my brain got fried at the training. I come up empty again.

NOW TODAY: Discuss further proceedings with my boss, he's not pissed at me or anything, just to say, but we're both worried, obviously.

Then at 10:20, a guy from the afflicted company mails me in an annoyed tone that the masks are still broken.

11:00, we figure out a workaround so the windows client users can at least work again, albeit limited.

11:10, I mail the guy, telling him that although we're still not able to fully work everything out and are still investigating, we've made a workaround so they can at least work again.

11:20, the guy mails me in a pissed tone around the lines of "This is very very important and must be fixed ASAP or else we'll not be able to work at all [...]"
And I think like "Dude I literally just told you like 8 minutes ago that there's are workaround so you'll be able to at least work again..."

Forward the mail to boss, we meet up quickly to discuss how in God's name we can deescalate this mfer.

11:31, the guy mails me again, all apologetically this time "Stop! All is good, I just now fully read you mail, thanks for implementing the workaround, nothing will come to a standstill [...]"

BRUH CAN YOU NOT FUCKING READ BEFORE ESCALATING SHIT

Fuck customers. Dumb fucking cretins unable to fucking read.

The issue is still unresolved. Support of the CRM software lets us sit on our collective asses and wait.

There is no such thing as stable software, it's a myth.

Every corporate software is like an ever-decaying semi-corpse of a brain dead patient slowly getting worse and worse but not fucking dying.

Rant over.

Uh-oh I fucked up.

Not at work, but with my website where I had an email forwarder to an external address. The forwarding was everything so that I could do the spam filtering and occasional check in one place. Unfortunately, that triggered the spam detection at the external address (after some years!), and my provider ended up on a blacklist.

That got me a pretty angry mail from my hosting provider who had already disabled the forwarding and wanted to make sure that I understood the issue and would not put it in again.

I thought about whether they had fucked up because it was even possible to do that, or whether I had fucked up because I should have known. Hm yeah I opted for the latter and apologised.

The support guy seemed happy that I didn't try to argue (possibly like other customers...), and advised that I just should add another account in my email client. Sure, at least that will prevent this shit from happening again.

He also mentioned that every single blacklist issue they had experienced in this year was accidental due to external forwarding issues and that they would consider just disabling it altogether.

Which is probably a smart move, just as hint for these ranters here who work at hosting companies. Or at least only enable external forwarding if spam assassin or so is in place.

Back when I started my career (12 months ago lol), I was in IT support. Having to deal with people who have hard times locating and reading off a sticker, let alone telling me their IP adress, only to realize it's the whole store that's offline, not only their PC (gosh do they ever talk with each other). So I decided to code a small tool that shows your hostname and IP adress, and pings the router, firewall and Google DNS. Aaand just in case the number for the IT hotline. Plan was that we could just tell them to double-click on that one icon on their desktop and read out what it says. We deployed it and I was happily waiting for it's time to shine (still a trainee I was also kinda proud of it), but when the network engineer found out, he wasn't happy about it at all. He was afraid too many people would open that new tool without us telling them to do so and/or forget to close it, producing a number of pings to the router, firewall and google. He went on about Google maybe blocking our IP if we produce too many pings and so on.
In my opinion he was kinda overreacting, but he wasn't that wrong and is a nice guy and responsible for our network, so we recalled the tool and never actually used it.

Why the fuck don't you provision and configure the cloud virtual machine yourself, "web lead" guy who uses fucking WINDOWS to develop software? Why don't you install Webmin and PHPMyAdmin in the VM yourself if you like GUIs so much? Why do I have to configure Apache and MySQL and fix all sorts of little issues for your project just so you can use some shitty CMS? I'm not your fucking IT support guy. Go learn how to use Unix, take responsibility for your shit, and let me spend my time actually developing software.

First off murphy is a bitch. Week started off good, nothing bad happening then friday night came and i get an email about a site being down. Ok check it out real quick, cert is expired. No real big deal just a 20 minute fix, didn't bother me that i didn't get an expiry alert. Now is where murphy decided to be the biggest fucking bucktoothed cocksucker, generate a csr for a wildcard domain using an existing key and sent it off when i get it back the private key doesn't match the cert. Again ok maybe i fucked up, generate a selfsigned cert no fucking problem. Contact support to see if they have an idea. Oh now is when it gets fun, the fucking dumbass preceded to tell me how i didn't know what i was doing and how i just had to generate a csr and private key at the same time after i explained to the bastard that I've already tested it with a selfsigned cert. (How does this fucker have a job) By now apparently i was pissed off enough to scare murphy's pansy ass away cause i told the fucker to refund my money, got a list of 30 subdomains and setup letsencrypt on it. Now the part on this that is fucking hilarious is that it took me damn near 24 hours to be called a fucking idiot from a guy that doesn't know his ass between a hole in the fucking ground and 30 minutes of being pissed off more than i have been since i took anger management classes in the 9th grade to say fuck it and switch.

I started my actual gig as CTO of construction group (Innovation Hub) a year ago. And it was a hell of a ride, implementing kind of a scrum-ban for project management, XP, peer-reviews, a git-flow, git commit message formats, linters, unit testing, integration tests, etc...
And it's the fun part because with the CIO we had to drive the board to do A LOT of changes in their IT/Innovation drive.

But in one year there is a lot of KPI that went up :
* Deployment: When I arrived it took three stressful days to deploy a new version of one application, once a month. Today we do it every week, and it takes three annoying hours.
* We had no test. NOTHING! Today we have 85% code coverage for the unit test, and automatic integration tests run by our CI server every day.
* We had almost no documentation. Today our code is our documentation (it automatically extracted and versioned).
* We had 0 add value in the use of git. With commit messages as "dev", "asked task", inside jokes and a lot of "fix" and "changes". Today we have a useful git, and we even use it to create our deploy changelogs (and it's only mildly annoying!).
* More important, the team is happy! They get their purpose, see betterment in their tech mastery. They started doing conception, applicative architecture, presentations, having fun.

There is still a LOT of bad things we are still working on, and trying to solve (support workflow and betterment). But seeing what they already did, I'm so proud of my TEAM! I'm a fucking asshole, workaholic, "just do it" kind of guy. But they managed to achieve so much. Fucking PROUD!!

A day in the life of the tech support guy on the other side of the phone .. 😔

Friday :/ just me and one support guy in office 👍 fun