A scammer called me today. They were saying that harmful files were moved to my computer and they needed to remove them. I don't think they are ever going to call me again.

S = scammer; M = me;

S: this is tech support we need access to your computer because we detected harmful files and need to remove them.
M: oh my! Hold on, let me go to my computer now. How can you access it?
S: we can just use RDP and delete the files. They are in a hidden folder that is encrypted so this Is the only way.
M: oh ok I believe you. Hm... it looks like my son only allows certain IP addresses to access our computers.. I don't know how to disable this so can you just email me your IP address?
S: Sure...

He then sends me his actual IP address... it doesn't even look like a proxy or VPN.

M: oh my I forgot that you need my password to login. It's really long and complicated... can I just email it to you?
S: Sure!!

I then tell him to hold on I have to find it that my "son" stored it somewhere.

At this time I'm taking a photo of my bare ass and attaching it to the email. I then say in the email "Please note what my job title is in my signature.. I just sent the FBI your name, phone number, email, and IP address. Please enjoy my bare ass, you'll see a lot of it in prison."

Today at work, still laugh thinking back to it!

We were on lunch break but the linux support engineers who are on the phones as well have to pick up calls anyways (very small team).

*engineer walks to the table, sits down: Ahhh rest, finally!*
*tringggggggggg*
*engineer pulls a face like 'oh for fucks sake' and walks back to his desk*
*puts headphones on and clicks the answer button just as it disappears*
"really!?! Alright lets finally eat now"
*sits for literally one second*
*tringgggggggggg*
*Engineer seems quite pissed off now. walks to his desk again, puts on headset, clicks the answer button JUST as the call stops again*
"Mother of god, fucking really?"
*stays as his desk for a minute or so, walks back, stays hovering above his chair for a little and finally sits down again*
"Finall......"
*TRINGGGGGGGGGGGG*
"MOTHERFUCKER. THESE GUYS TIME IT OR SOMETHING!?!?"
*walks back to his desk very frustrated this time*
*puts on headphones very quickly and presses the answer button*
*answer works but the call is literally dropped the second he starts it (it was a real client)*

"OH FOR FUCKS FUCKING FUCKING FUCKING SAKE FUUUUUUUUUUUUUUUUUUUUUUCK"

*walks back to table again and sits down. Takes sandwich and....*

*TRINGGGGGGGGGG MOTHERFUCKER*

"FUCKING COCKSUKING MOTHERFUCKING PIECES OF WHAT THE FUCKING FUCK EVER"

*gives a deadly look to another engineer: "I am NOT going to take it this time! En-fucking-joy."*

We laughed so hard xD

!Rant

Support Call:
”our PC stick isn't booting up! Come and fix it! (angry)”

Me:
”The PC are meant to boot up whenever power is delivered to them. Are you sure your TVs are powered on?”

Support Call:
”Yes! I just pressed the power button on both TVs and it didn't turn on the PC sticks.”

Me:
”So you can confirm the TVs are on? Can you change the input and see what happens?”

Support Phone:
”Stop wasting my time and send someone down to fix it now! I told you it isn't working!”

Me:
”Ok, we will get someone out to you as soon as possible.”

Then a support guy drives 2 hours to their store.

When he gets there he realizes that the TVs power is connected to a light switch and they has the switch off!!!

He said ”can we turn on some lights so I can see behind the TV?” and then all the fucking TVs came on.

These are times when I fully understand the concept of “firing a customer”.

The customer sent an email saying ”the downtime for your product was unacceptable.” even after it was explained to them that the problem was them turning off the power.

These fucking idiots actually expect us to deliver products to display on TVs without fucking electricity to run them.

Call internet provider to ask about a problem :
costumer service: in order to help you, I need to know what windows version do you use, Windows 8, windows 7...
Me: I use linux
Costumer service : I'm sorry, we don't provide support to Windows Linux

UPDATE: I have my dream job.

About a year ago I commented on Devrant that I was having some hard luck interviewing for development jobs.
Shortly after my post I decided to lower my expectations and took a job at a tech support call center.(3 month contract)
After getting a little experience(Not just a degree) I was able to land a hardware support job at a fortune 500 company.(Not what a programmer really wants 😂)
I worked hard and started writing tools at home to help with the job. I started giving them out to the other techs and put them on a little internal website for easy access.
About 3 months ago I just became a software engineer within the company.(after 6 months of hardware repair.) The main reason I got the job was because I showed them how much overtime and extra work I had done and that the techs relied on my software to do there jobs and that I was dependable.

It was hard work but it was worth it. And I built software that I never would have done if I hadn't taken this "lower job"

So keep your chin up and your fingers on the keys, I was in your shoes a year ago. 😉

At work today the guys showed me how I can listen in on calls so I can prepare myself for phone support.

We tested it through a call between two of the guys.

They started talking like "test test123 is this working"

I said yes and continued working behind my screen. They just didn't know I was still listening.

Both guys started saying stuff like "welcome to the sex hotline"
"hello and welcome to the *insert something sexual* hotline!"

One of the guys after a few minutes: why is your head so red?!

Wait.... Have you been listening along?? 😅

Yes 😂

*everyone bursts out in laughter*

Last day on the contract from hell. I'd written a project with one other person in our spare time that performed a critical business function. The following conversation was had between myself, the job thief who was handed my job and their manager, with the 10 other IBM GS "dev domain experts" assigned to that team sitting silently on zoom:

Moi: hey all, what seems to be the problem?
JT: how to update the java for requirement?
Moi: I would assume a text editor, have you tried intellij
JTM: she's talking about ticket BS-101, the data is wrong
Moi: ah, well, you might want to fix that
JT: how to fix?
Moi: update the database and update the logic that depends on it
JTM: what changes are those?
Moi: the ones described in the ticket, I would assume, I'm no longer on that project
JTM: didn't you write this application?
Moi: yes.
JTM: ok, so do you know how to fix the issue?
Moi: definitely
JTM: ok... ... Can you tell us how to fix it?
Moi: yes.
*The sound of silence*
JTM: *will* you tell us?
Moi: I would, but I'm already off the clock, and as of an hour ago I no longer have a contract. And even if I did, I don't have a contract or authorization to work on that system. I'm not actually being paid for this call.
JTM: ... What are we going to do about this?
Moi: I have no idea
JTM: ok, so we can look at getting a 1 month contract to support this
Moi: I'm sure our firm has someone who can definitely help you out
JTM: *heavy raging* ... Can you do the work?
Moi: Unfortunatley, I'm already committed to a new contract at another customer. I also don't do one month contracts. I'm an engineer, not a car wash employee
JTM: well, I don't understand how you can just leave us in the lurch like this?!
Moi: well, respectfully, it was your decision to cut me from the budget because you thought you were close enough to end of the project to get it across the line with junior resources.
Interjecting-JT: I am senior!
Moi: Right. So, basically, you took ownership of the product before go live. We advised against it, in writing, numerous times. We also notified you that we would not carry a bench, so the project resources are now working on other things. We can provide you with new resources for a minimum 6 month duration who can help you out. Also, since we've cycled out, our rate has increased per the terms of our MSA.
JTM: we don't have budget for that! How are we supposed to do this?!
Moi: *zoom glare at JT* that question is more appropriate for your finance officer and the IT director. I can send a few emails and schedule a call with your account representative and the aforementioned individuals so you can hash this out.

-_---------------
I'm free! 🥳 That said, still plenty of residual fodder I need to get out of my system on these guys. Might need to start my own Dilbert.

I haven't told anyone I know yet but yesterday I got a call from a user and she asked me if I could come down and take a look at some software I support. I did and fixed the issue.
She then asked if I could take a look at her computer because help desk and PC team had tried to fix and couldn't.

5 minutes later I fixed it (every site she went to gave cert error in both chrome and ie). I stood up and there was a couple seconds of me and her just facing each other not saying anything. She was smiling ear to ear the whole time. (This issue was weeks old I think). Then she walks towards me......

And hugs me.

Had this recently with a client, mysql server of one of our shared hosting servers went down:

Senior engineer 1: heads up guys, mysql of {server name} is down, working on it! *calls second engineer in*
Support people: thanks for letting know! (in case clients call about it)

*triiiingggg*
Me: good afternoon, how can I help you?
Client: this site which we manage for a shared customer says it can't connect to the database...
M: is it hosted on {server name of mysql problems}
C: yes.
M: there's a mysql disruption there right now, we're working on it!
C: *starts guilt tripping me about thy they chose us for stability reasons and now this happens*
M: sir, I can't change this situation so you can go on and on about that but it's not going to help anyone.
C: okay, so what can I tell my client?
M: you can tell that we have a mysql server disruption right now and are working to fix it as soon as possible!
C: and what am I going to tell my client if they don't accept that answer?
M: you can tell that we are fixing this disruption as soon as possible.
C: yes you said that but what if they don't accept that answer, what am I going to tell them THEN?!
M: Listen, sir. We have a disruption right now. It's not fun but whether I tell this by writing it to you in a fairy tail or shout it at you, it's not going to make a difference.
We have a disruption and we are working on i....

*click*

Well, fuck you too.

One week, and it turned out to be worse than that.

I was put on a project for a COVID-19 program in America (The CARES Act). The financial team came to us on Monday morning and said they need to give away a couple thousand dollars.

No big deal. All they wanted was a single form that people could submit with some critical info. Didn't need a login/ registration flow or anything. You could have basically used Google Forms for this project.

The project landed in my lap just before lunch on Monday morning. I was a junior in a team with a senior and another junior on standby. It was going to go live the next Monday.

The scope of the project made it seem like the one week deadline wasn't too awful. We just had to send some high priority emails to get some prod servers and app keys and we were fine.

Now is the time where I pause the rant to express to you just how fine we were decidedly **not**: we were not fine.

Tuesday rolls around and what a bad Tuesday it was. It was the first of many requirement changes. There was going to need to be a review process. Instead of the team just reading submissions from the site, they needed accept and reject buttons. They needed a way to deny people for specific reasons. Meaning the employee dashboard just got a little more complicated.

Wednesday came around and yeah, we need a registration and login flow. Yikes.

Thursday came and the couple-thousand dollars turned into a tens of millions. The amount of users we expected just blew up.

Friday, and they needed a way for users to edit their submissions and re-submit if they were rejected. And we needed to send out emails for the status of their applications.

Every day, a new meeting. Every meeting, new requirements that were devastating given our timeframe.

We put in overtime. Came in on the weekend. And by Monday, we had a form that users could submit and a registration/ login flow. No reviewer dashboard. We figured we could take in user input on time and then finish the dashboard later.

Well, financial team has some qualms. They wanted a more complicated review process. They wanted roles; managers assign to assistants. Assistants review assigned items.

The deadline that we worked so hard on whizzed by without so much as a thought, much less the funeral it deserved.

Then, they wanted multiple people to review an application before it was final. Then, they needed different landing pages for a few more departments to be able to review different steps of the applications.

Ended up going live on Friday, close to a month after that faithful Monday which disrupted everything else I was working on, effective immediately.

I don't know why, but we always go live on a Friday for some reason. It must be some sort of conspiracy to force overtime out of our managers. I'm baffled.

But I worked support after the launch.

And there's a funny story about support too: we were asked to create a "submit an issue" form. Me and the other junior worked on it on a wednesday three weeks into the project. Finished it. And the next day it was scrapped and moved to another service we already had running. Poor management like that plagued the project and worked in tandem with the dynamic and ridiculous requirements to make this project hell.

Back to support.

Phone calls give me bad anxiety. But Friday, just before lunch, I was put on the support team. Sure, we have a department that makes calls and deal with users. But they can't be trained on this program: it didn't exist just a month ago, and three days ago it worked differently (the slippery requirements never stopped).

So all of Friday and then all of Saturday and all of Monday (...) I had extended panic attacks calling hundreds of people. And the team that was calling people was only two people. We had over 400 tickets in the first two days.

And fuck me, stupid me, for doing a good job. Because I was put on the call team for **another** COVID project afterwards. I knew nothing about this project. I have hated my job recently. But I'm a junior. What am I gonna say, no?

My brother just called me asking for help in some MS server thing and I'm like "I don't know that!" (I really don't), and he replied "Yeah, you know, mom told me to call you to ask for help.". Jesus Christ. Just because I'm in CS it doesn't mean I know everything informatics-related.
I now know your pain, devRanters. I usually don't mind being the IT support (so much that my parents call me to help them when their computers decide to randomly die or do something weird because of something they've done, but I live like 300km away because of uni so I can't just go there and help them. Sometimes I say "Ask your son" (he's taking a tech course in high school), but my brother cuts out of it like "I don't know how to fix it" without even looking at it sometimes. Well duh, me neither at times, but google is your friend damn it. Sometimes I search for the answers. Other times I just poke around in the program until I find what's wrong. Either way, when I say I don't know and/or I can't really do much about it they give me the usual "We're paying your uni fees for what?" (in a joking tone but. I'M NOT STUDYING FOR THAT, I WANNA BE A GAME DEV DAMN IT)), but goddamn it I don't know everything just because I am a CS student. I wanna help but sometimes I can't. Deal with that >:V

Weirdest technical interview:

I was applying all over during my last semester in college (before graduating). This place was hiring a PHP developer for their “web store”. My interviewer invited me into her office, pulled out a laptop, and asked if I could walk her through some of the existing code. After I successfully did, she responded with “oh wow, we had no idea it was doing all of that!”.

The main room consisted of 6 folding tables lined with people on desk phones (probably support/sales). When I asked her where I would be working (mostly concerned about not being able to focus over the constant phone calls), she said that I would just share her desk in her office.

Then she asked if I could start the next day, without giving my internship any kind of warning that I’d be quitting so abruptly. She also asked me to start missing class, so I could spend more time at work. Saying things like “if you already have the job, why focus on school?”. When I asked who wrote that code, she told me that it was an out of state contractor that they’re trying to get rid of, because his rates were too high.

I told her that I would need a few days to think about it, which gave me time to call the other places that I had interviewed, but were still waiting to hear back. Luckily, when one of the places heard that I had been offered a job, they decided to rush their hiring process and offered me a job over the phone!

It’s been 6 years, and I am so thankful that I didn’t have to take that sketchy job.

Call Apple support, give them a Windows error code.

Good times.

Remember the WebDev guy from my last inspirational "rant"?

Well he called me and he somehow found a Support scammer

so I went over to his place and setup our "how to destroy a scammer's computer" kit which we got from a couple of friends in Discord and waited for the scammer to call.

And at long last, the scammer called,He setup a VM while I find his IP and RAT his computer, then went on to find other computers and check if they reside on the same LAN network.

at that point WebDev guy asked me "what are you planning to do?"

"Tell him this is your banking app" while presenting him a virus executable. "Don't click on that though". So he did, and they began the transfer and once the scammer clicked it on his computer (I was observing via RDP), we lost connection to the scammer's computer so I assumed the thing worked.

We were laughing our asses while in the middle of this fuckery.

Best moment in my life.

I do tech support for our platform for real estate agents. Today I got a call from a user saying she can't find her files.

Me: "are you logged into the platform?"

Her: "Yes, but I hate this whole technology thing. Why is it so complicated and unintuitive"

Me: "which part exactly, we welcome feedback"

Her: "when I download my pictures from your site, I don't see them on the desktop..."

Me: "...ummm... have you checked your 'downloads' folder?"

After 5 minutes of explaining how to get to it...

Her: "you see, this is exactly what I mean, why does it have to be so unintuitive... your web site is poorly designed"

😑🔫

Should I just delete her "FREE" account?

!rant but a story

This happened today. Sorry for long post. A manager from another team in development team, I'll call him junkfellow, called me very very late last night to help them solve an issue in our application's test environment that blocking them from doing testing. They apparently doing integration testing with our application. Now said test environment is not even prepared by our team. We are development team and this test environment prepared by our application's support team. So I politely told junkfellow to get in touch with our support team counterpart as I am from development team. And he began shout at me

junkfellow: "WHY DO YOU THINK I'M FUCKING CALL YOU? IT'S BECAUSE I CAN'T FUCKING REACH ANYONE FROM SUPPORT!"
me: "With due respects sir I have no instructions to assist you and your team in your testing"
junkfellow: "THEN WHAT GOOD ARE YOU? IF YOU DON"T GET ONLINE NOW I WILL FUCKING ESCALATE YOU TO CW!!!"

We all know who CW is and he can make some people life very hard and I didn't want to call my boss so late so I quickly went online and spent the next 4hrs supporting their testing. Next morning I told my boss what happened and he scolded me for not calling him last night. He dropped an email to junkfellow's boss about junkfellow being "unacceptable attitude, disrespectful and threatening to escalate my team mates". My boss always refer to us as team mates, not his staff or his team member.

Then in few minutes, someone walking like a school bully with his chest out came to my boss place and announced himself (he is junkfellow). I say announce because he talking like he wanted everyone to know who is he. My boss stood up promptly, greeted good morning, introduce himself, shook junkfellow hand and sat down. Still young, maybe in late 20's or even younger than me. junkfellow talking to my boss loud enough for most of us to hear. Everyone's neck suddenly long like meerkat and listening:

junkfellow looking down to my boss who is sitting down: "How dare you send email like that to my boss? We are both managers you should act like one, you have a problem with me then you talk to me. You don't bypass me and go directly to my boss. You didn't even give me face!"
my boss sitting down: "So you didn't even ask your boss before picking a fight."

*junkfellow suddenly look confused*

my boss still sitting down talking calm with poker face: "I did give you face. You think by going to your boss I bypassed you and went one level up? No I went one level down!"

junkfellow still look confused and then slowly realized what my boss meant. Now he is staring at floor and can't look my boss in eye after he realized he is screwed!

my boss now standing up: "You treat my team mates like that againi or ask them to do something without my knowledge and I will talk to your boss' boss about it"
boss to me: "Hey tollywood! junkfellow here sincerely regrets what he did last night and wants to apologize to you in person" and boss' poker face turned to his familiar smirk

junkfellow immediately came to me, said "it's ok you no need to stand up", he sat down in a squat and apologized repeatedly. He really looked like he was about to cry and for a moment I pity him. But then I remember what he did and I just enjoyed the moment! Was pure gold :D :D :D

The Orange Juice Saga ....

I've just come off one of the stupidest calls ever.

Firstly, I am not in tech support, I'm a software developer - read the below with this in mind.

My client called up to say the system I created as been compromised. When he attempts to login, he is logged off his Windows machine.

He'd also apparently taken his PC to ***insert large UK computer superstore here***, who took £100 plus to look at the machine and conclude his needs to buy a new PC.

I remoted into his computer to see WTF was going on.

As he described, visiting my login form did log you out. In fact, whenever you pressed the "L" key you were logged out. Press the "M" key, all windows were minimized. Basically, all Windows hotkeys appeared to be active, without the need to press the Windows key.

Whilst connected to his PC I spent a good 30 minutes checking keyboard settings and came up short.

After asking all the normal questions (has anything changed on your PC, have you installed stuff lately etc.) without any useful answers I got nothing.

I then came across an article stating several presses of the Windows in quick succession will solve the issue.

I got the client to try this, pressed the "L" key (which would have logged me off previously) and the issue was resolved.

Basically, the Windows key was "stuck", which oddly makes your PC kind of useless.

I asked the client if they'd split anything on the keyword whilst working. His exact word were simply lol:

"Oh yer, yesterday, I was trying to drink a glass of orange quickly and split some in the corner of keyboard. I did clean it up quickly though".

Yep, the issue was due to the client spilling orange juice on their keyboard , which in turn made the Windows key stick.

Disaster averted.

A call that started with the client stating I made a system that was easily compromised (i.e. my fault), morphed into a sorry saga of cold drinks.

The client did ask why the ***superstore name*** charged him money for that and recommended a new machine. That is a good question and demonstrated some the questionable tech support practices we see nowadays, even at very large stores.

To be fair to the client, he told me to bill him for half a days work as it was his own fault.

When I'm able to stop myself involuntarily face palming, I'm off for a swim to unwind :)

I have a bunch of contesters fort the worst interview.

#1 The Dishonest Ignorant

Me: *asks question*
#1: *stumbles*
Me: It's okay to say that you don't know.
#1: *continues to ramble on without making sense*
Me: Well, okay. That is all. I don't think that this will be a fit.

#2 The fraud

Me: How would you rate your knowledge in object orientated programming?
#2: Very advanced! I am an expert!
Me: Can you state the difference of an interface and an abstract class?
#2: *surprised pikachu-face* Well not that advanced!

#3 The trickster

During a skype call (without video):

Me: *asks question*
#3: *keyboard sounds aclacking*
Me: Are you googling?
#3: No *click clack click a clack* ... and to answer your question: *starts reading from the first search results*

The real bummer is, that in all of these cases, just saying "I don't know" would have been fine. (The "expert" OOP-guy would still have some explaining to do.)

It's not like that our interview process resolves around trick questions or that you'd get kicked out for getting one answer wrong. Though how can I trust somebody not to lie to me on a daily basis if they fake their interview?

We keep the interview relatively basic and rely on real-word coding exercise anyway and it helps us to get an idea on where we would gain support from them and where we need to support them.

As a developer you spend a lot of time learning new stuff anyways.

It blows my mind.

A customer calls to ask about our software, its features and its advantages and so on.
I answer him all his questions in a 45 minutes support call.
Then he decides to order the software from our website using the order form.
After 1h i get another call by the same guy saying he cant order.
I ask him why and he says that he is blind and his screen reader does not read out the form/website content.
So i filled out the order form with him together because im a nice person and customer is king. (Took me 20 minutes).
After that i ask our webdevelopers if they considered to make the website more disabled friendly.
They responded with no because it dosent matter.
Yeah fuck me right! Fuck the disabled customers we dont care.
I think thats kind of stupid but who cares right!!

Today I felt sorry for my boss.

Story behind it:
My boss always encourages me to do the right thing. One of those right things is to enforce quality gates in our build pipelines which, as many of you know, means that the build fails if certain quality parameters are not met. Now an external vendor team merged the code this past thursday for a large feature that they had been working on and our build failed majestically throwing out the statistics and the offending files and lines of code.

All hell broke loose and there were escalations and what not and people working extra hours and over the weekend to try and get it right. So, I get a call from my boss earlier today to explain to me how important it is to release the feature and how it's going to be very bad if we don't. He was trying to justify his ask which was to lower the quality criteria and let the build pass for this week. Of course the dev in me was furious but then I realized it's not him but the corporate culture. Why would he or anyone would risk losing their jobs over the quality of code?

If you work at a place where IT is a support function of the company's primary business, I understand the moral compromises you guys have to make sometimes to keep the ball rolling. Thank you for your effort to make the world a better place.
So, thank you boss for all your support. I know it's not always up to you to decide on things but keep up the good work.

I used to work in a role that was basically tech support for engineers. Folks would call, we'd look at their code and see where things were going wrong.
One customer calls in, they're having timing problems with a satellite control system.
I dig down through their code, and buried in one of the modules is a comment to the effect of:
"Once we upgrade to Windows 98, we'll need to change this call to the precision counter"

They never did.

This system was running XP.
Somehow, they'd avoided destroying satellites despite having the code run on Win98, and ME without fixing that call. It wasn't until they upgraded to a multi core system and XP that their gyros stopped responding correctly.

Holy shit.

OH MY GOD

WHO NAMES A CONFERENCE ROOM AFTER AN -ADDRESS-??

At my new job, we had all day training on Friday. It was emphasized many times that we should not be late. I look at the meeting invite many times, and it says [123 Fake], with Fake being a Very Well Known Street, and I see on Google Maps that there's an office building there. Great, we must have an off-site training facility to help our clients become certified in our product. It doesn't say which floor, but I assume the small space we have in that large office building will become evident once I check in with lobby security.

Friday morning comes, I get to the office building 20 minutes early, and try to check in. They've never heard of my company. Maybe there's a computer lab we rent out? No, they don't know anything about that. I don't have work email or slack set up on my phone yet, so who do I call? I try reception, no one answers. Eventually I call our customer support line.

I shouldn't be at 123 Fake St. I should be at the office. Because that's the name of the conference room!

YOU HAD ONE JOB, ROOM NAMER!

Last night my boyfriend and I tried to think of worse names for conference rooms. The only ones I could think of were "meeting canceled" (but with that, at least I would be in the correct fucking building!) or just naming every conference room "conference room". Here's the thing: there's not just one 123 Fake St room! There's two of them right next to each other! So you can easily show up and think, I remember I was supposed to be in this room, but which one?

And I'm not even the first person to make this mistake. CLIENTS have gone to the wrong building before because they get included on meeting invitations that include conference room names! WTF!

It's pretty common to have Chicago conference rooms named after neighborhoods, or iconic buildings, etc. But nobody is going to think, "meeting in Bucktown? I'll just wander around the neighborhood until I find people with laptops". It's obviously a conference room. BUT A FUCKING ADDRESS OF A NEARBY OFFICE BUILDING? It's not even an iconic of a building!

Names matter. I care a lot about names in code. I never realized it could apply to the physical world as well. So now I am on a mission to change the names of these Goddamm conference rooms so I'm the last person to be directed to the wrong fucking building.

OH, and I'm out $9 for a taxi ride and a pair of gloves that got lost in the taxi so that's GREAT.

We had the most fucking retarded client today. No, seriously, if you ever beat their level you have a serious mental issue.

They had a mail problem for which they'd need to check at the side of another company since we don't have those fucking logs.

Their statements:
- they entered an email address In the text field of mail-tester.com and were furious that they didn't get the results sent.
Note: it says right on that page that YOU JUST NEED TO SEND THE EMAIL ADDRESS WHICH IS PRE-ENTRRED IN THAT TEXT FIELD AN EMAIL.
- their company has been a reputable 'conservative' company which hasn't done anything wrong since 19xx so the fact that they'd end up on a blacklist was FUCKING OUTRAGEOUS and bullshit.
- our support wasn't willing to help and only willing to tell them outrageous lies.
- the other it company was only reachable at a premium number and thus expensive to call.

Emails back and forth and finally they CC'd the other company. They're reply was fucking priceless:

"we never had a premium number. Feel free to call us on *number* any time during the week between *time* and *time*.

Then he told us that we should just go back to sleep.

It was way worse than that but due to privacy and my own memory this is all I can tell.

Just wow.

First day on the phone as a support guy!
Before the first call came in I thought like 'please no email related issues as that's the one thing I suck at!'

Fair enough, first call:
Me: hello, how can I help you?
Customer: well, we've got this email problem...
Me thinking: MOTHERFUCKING FUCKING FUCK WHY ME 😭
Me: what seems to be the problem?

Damn, really?!

IBM

I have replied to them with scripts, curl commands, and Swagger docs (PROVIDED TO SUPPORT THEIR API), everything that could possibly indicate there's a bug. Regardless, they refuse to escalate me to level 1 support because "We cant reproduce the issue in a dev environment"

Well of course you can't reproduce it in a dev environment otherwise you'd have caught this in your unit tests. We have a genuine issue on our hands and you couldnt give less of a shit about it, or even understand less than half of it. I literally gave them a script to use and they replied back with this:

"I cannot replicate the error, but for a resource ID that doesnt exist it throws an HTTP 500 error"

YOUR APP... throws a 500... for a resource NOT FOUND?????????!!!!!!!!!! That is the exact OPPOSITE of spec, in fact some might call it a MISUSE OF RESTFUL APIs... maybe even HTTP PROTOCOL ITSELF.

I'm done with IBM, I'm done with their support, I'm done with their product, and I'm DONE playing TELEPHONE with FIRST TIER SUPPORT while we pay $250,000/year for SHITTY, UNRELENTING RAPE OF MY INTELLECT.

So. My grandma (280 km away) gave me a call.
Grandma: "Hiii. I have a problem with my PC."
Me thinking "ok. Just an ordinary tech support call from granny..."
Me: "Ok. What's the issue?"
Grandma: "Windows tells me there is no space left on drive F, non-stop"
Me: "As far as I know there is no drive F on your PC"
Grandma: "Would you be so kind to have a look?"

I agreed to log on via team viewer.

To cut an already long story short, there was this April Update which sent a bug all around the globe.

This bug exposed an internal drive Windows uses to do its Windows stuff - whatever it is.

Regularly these kind of drives are hidden from users eyes...

I finally solved it by applying a rollback on Windows.
The update is gone and with the next update there will be a fix from May to hide this drives again.

Microsoft!
I do you scare grandparents all around the globe?!??

The other day I got a call from Windows Support about my computer being infected with a virus. I only have a Mac but knowing this was a scam call I played along for 15-20 minutes. Then I finally told the person calling that I don't have any computer running Windows and he got quite angry and wondering "why are you wasting my time?". Told him it was to prevent him from calling and scamming other people. He yelled "fuck off" and hung up. Made my day :)

How do you handle these phone calls?

So I finally got my head out of my ass and decided to install some OS on that 500MB RAM legacy craptop from earlier.

*installs Tiny Core Linux*

Hmm.. how do I install extra packages into this thing again? *Googles how to install packages*
Aha, extensions it's called.. and you install them through their little package manager GUI, and then you also have to dick around with some TCE directory, and boot options for that. Well I ain't gonna do that. Why the fuck would I need to dick around with that? Just install the fucking files in /bin, /var, /etc and whatever the fuck you need to like a decent distro. I'll fucking load them whenever I need them, BY EXECUTING THE FUCKING BINARY. But no, apparently that's not how TCL works.

Also, why the fuck is this keyboard still set to US? I'm using a Belgian keyboard for fuck's sake.. "loadkeys be-latin1"
> Command not found.

Okay... (fucking piece of shit) how do I change the fucking keyboard layout for this shit?!
*does the jazz hand routine required for that*
So apparently I need to install a package for that as well. Oh wait, an EXTENSION!! My bad. And then you can use "loadkmap < /usr/share/kmap/something/something" to load the keyboard layout. Except that it doesn't change the fucking keymap at all! ONE FUCKING JOB, YOU PIECE OF SHIT!!!

That's fucking it. No more dicking around in TCL. If I wanted to fuck around with the system this much, I'd have compiled my own custom Linux system. Maybe I can settle with Arch Linux, that's a familiar distro to me.. I can easily install openbox in that and call it a day. But this is an i686 machine.. Arch doesn't support that anymore, does it?

*does another jazz hand routine on Arch Linux 32 and sees that there's a community-maintained project just for that*

Oh God bless you fine Arch Linux users for making a community fork!! I fucking love you.. thank you so much!! Arch it'll be then <3

I get a call: "Hey the site is down. Fix it!"
Worked on my workstation, not on my phone => DNS issue.

Local cache: "All OK"
ISP's DNS: "No record"
Google DNS: "Server error"
MXToolbox: "All OK"
CloudFlare DNS: "Domain? What domain?"

After a day of fucking around with configs and wanting to strangle the customer support guy, I just started pressing buttons, until suddenly, it worked. Turns out I'd accidentally enabled DNSSEC on a domain, that wasn't configured for it.

Lesson learned: There is no official DNS error code for "DNSSEC failed somewhere upstream". If you're lucky, you might get something useful out of the authoritative server, but apparently not on Mondays.

FUCK GOOGLE.

FUCK THE GOOGLE PLAY REVIEW TEAM.

FUCK THEIR BOT GENERATED EMAILS.

FUCK THEIR DEVELOPER SUPPORT.

I am trying to launch a fucking action game. There will be fucking guns and muzzle flashes shown in the screenshots. Stop fucking rejecting the app. There is no blood in the icon or screenshots. Stop sending me bot generated emails and tell me what content is being flagged.

A little information on the whole scenario: My game was rejected so immediately I contacted the support as to what was the issue. The guy told me 2 screenshots were flagged because they had the muzzle flashes and damage indicator (call of duty type which tells the direction from where the bullets are coming from). So I removed the screenshots and still the game was rejected. FUCK THESE ASSHOLES. SAME GOES FOR APPLE.

Hello, I just want to let you know I'm working on a 15 year old product and it is currently in production.

It uses Angular.js and one of the earliest versions of React.js. I cannot use ES6, we don't have Babel, no JSX syntax, no CSS preprocessor. No webpack.

I must support browser since IE6 with an ES3 syntax. (luckily I got some some polyfills for an ES5 syntax)

When I build a component I have to call React.createClass and React.createElement.

The render() function is basically a nested pile of React.createElement.

There is no documentation for this product, no tests, no anything.

I had to reverse engineer it in order to understand how it works.

The code base uses mixed programming styles and naming conventions, plus thousands of little js files.

Oh and obviously no hot reload, every time I make a change I have to restart everything.

Please, send help.
I'm in danger.

Sincerely,
An underpaid developer

....
I'm not crying, you are crying...

I love fakeupdate.net - that's the way I teach my colleges to lock their screen when they leave the room.

Yesterday I made a Windows 98 screen, turned off the other monitor and disabled the keyboard. First my college was so cool and said: "I know this already just press f11" then he freaked out why this isn't working and wanted to call the support. Was a funny day.

===rant

So I have been freelancing as web developer for 5 years. I was also playing basketball professionally so I was only working part-time, building websites here and there, small android apps to learn the job and I was also reading a lot to challenge my brain.

When I stopped playing basketball about a year ago, I thought I would really enjoy coding full time so I pursued a job.

With no formal education and just a basketball background on paper, in the collapsed Greek economy, as you may assume chances of landing a job are minimal.

After about 40 resumes sent I only got an internship. It was a 4 month, part-time, no pay deal, and then the company would decide if they would like to hire me later.

The company had 4 employees and they are one of the largest software distribution businesses in my area. They resell SaaS bought from a third company, bundled with installation support, initial configuration, hardware support, whatever a client may need.

I was the only one with any ability to code whatsoever. The other people were working mostly on customer support with the occasional hardware repair.

After the 4 month period they owner (small company, owner was also manager and other roles) told me that they are very happy with my work and would like to keep me part-time with minimum pay.

Just to give you and idea if the amounts of money involved, in Greece, after taxes, my salary was 240euros per month. And the average cost of surviving (rent, cheapest food possible, no expenses on anything but super basics) is about 600euros.

I told him I needed more to live and he told me ok, we will reevaluate a few months later, at the end of May 2017.

I just accepted it without having many options. The company after all was charging clients 30euros per hour for my projects so I kept thinking that if I worked a lot and delivered consistently I would get a full time job and decent money.

And I delivered. In the following months I made a Magento extension, some WordPress themes, a C# application to extract data from the client's ERP and import it to a third application, a click to call application to use Asterisk to originate calls from the client's ERP, a web application to manage a restaurant's menu and many more small projects. Whatever they asked, I delivered.

On time, version controlled, heavily documented solutions (my C# ones are not exactly masterpieces but it was my first time with the language and windows).

So when May ended I was pretty excited to hear they wanted to keep me full time. I worked hard for it, I was serious, professional, I tried a lot to learn things so I can deliver, and the company recognized that. YAY.

So the time comes to talk money. The offer was 480euros per month. Double my part-time pay, minimum wage. I asked for about 700. Manager said it's hard but I will see what I can do. So we agreed to keep the deal for June while they are working on a better offer.

During the first half of June I finished my last project, put all my work on a nice folder with a nice readme on every project's directory, with their version control and everything.

The offer never improved, so I said no deal, and as of today, I am jobless.

I am stressed as fuck and excited as fuck at the same time.

I will do my best to survive in the shitstorm that is called Greece.

Bring it on.

Contacted ProtonVPN support few days back.
Issue resolved, the Support guy ended up asking about my username's relation with Call Of Duty...
And that's how I ended up making another friend.

Why do HR people ask stupid questions like the following ones? Everytime I get those questions, I have imaginary answers like the ones right after each question.

Why do you want to work here?

- Obviously, because I need the money to survive. I'm not here because I love working for you and having to endure your stress. I'm not that type of a kinky person.

Are you flexible?

- Why? Do you want to annoy me when I'm sleeping in the middle of the night because of a sudden deadline or because a god damn employee didn't show up?

Do you see yourself as a perfect fit for both developer and tech support roles?

- Read my fucking resume, moron. I applied for a developer role. Nothing else.

Where do you see yourself in 5 years?

- As if you would care. It's none of your business, but since we are at it. I see myself as your manager in 5 years. Hope that you like that thought.

We didn't bother reading your CV. Would you like to tell us about yourself?

- Nope. Have a nice day and suck my dick. I'm leaving.

Can you give us your phone number and the phone number of your girlfriend?

- I didn't know that I am selling my soul to your company by accepting this job offer. I'm not your slave and you will not call me whenever I'm enjoying my private time.

What's motivating you?

- Money and the peaceful vibe at work when you are shutting the fuck up when I'm fully focused during my projects.

How do you handle stress?

- I dick slap everyone infront of me.

Do you see yourself as a hard worker?

- Nah, I'm not interested in sucking dicks, eating her ass and bending over to get a little bit of a raise.

Manager: We really need to save money with this project, so nobody call tech support for anything.

Me: There's this open-source solution that would work great.

Manager: Bad idea! There's no tech support number to call.

Me: ...

Phone rings, recruiter: "hi Scott just come across your CV and really want to talk to you about an exciting opportunity"
Me: "Ok, cool, can I just qualify this call, what was the keyword search you used to find my profile?"
Recruiter: "it's for a Java developer role for an exciting employer"
Me: "so you matched me on a Java training course I did 8 years ago?"
Recruiter: "ok, but I see you're fully qualified in c#"
Me: "you mean the support developer role from 5 years ago?"
Recruiter: "yes"
Me: "😑"
Recruiter: "listen it's a pretty bad line can I call you on a land line or drop you an email?"
Me: "sure drop me an email with your contact details and I'll give you a call back"

Still waiting on that email...

Why can't recruiters just admit straight away that they blindly called you without even reading your CV

It's fine if you're 'not good with computers' and need help. Ask me politely and sure I'll see how I can help and teach you what you need so that you can do it yourself in the future.

It's not fine, however, if you refuse to fucking learn after the millionth time I've taught you how to do the exact same thing because 'It's too hard' and 'I won't understand anyway'. And then proceed to call me a bad and ungrateful friend because I can't come to your rescue the very second you need me and don't seem 1000% enthusiastic to help at 1am in the morning when I'm still doing my own work.

Sure, I'm the 'tech person' amongst our friends. I *do* understand the frustration you experience when something isn't working. But that doesn't mean I'm obligated to be your 24/7 IT support, while listening to your complaints of how I was probably the one who fucked it up in the first place when I helped fixed your phone/laptop last time (for the record, this was *never* the case).

UGHHHHHHHH

ps: I just found this community and I love it already! Thought this mental rant I had earlier would fit right in lol
(Also, sorry English isn't my first language D:

My boss asked me to do tech support today as one of tech support employee was not feeling well.

The very first call i attended, went like:

Me : Sir, this is xyz support desk. How may i help you?

*Listening his problem*

Me : Sir solution is pretty simple. Just do a Right click on application shortcut icon and then select "Open File Location".

Client : where can i find "Right Click"?

Girl: hello this is amazon support center, hope you're feeling great today, how are you?

Me: im good...

Girl: glad to hear that, how may i help you?

Me: a few moments ago i was on... sigh, actually im not good im extremely sad right now because i was scammed on my amazon account for $250, im calling to ask if that product can be charged back.

*literally 30-60 seconds of silence*

Me: .....hello??

Girl: ok sir ill give u another line to call please dont hang up ok? stay with me

Me: maam im not doing suici

Girl: +1-532...

Me: ...

I finally did it. I finally got rid of that client in a positive, respectful manner.

So basically, my dad has a freelance colleague. For a side project that person asked me to make him a website. My dad mentioned to said person that my sister's boyfriend does web design (he's trained to use autocad for designing the structure of furniture, nothing fancy just straight lines and upside down doors that fail after a while..

So my brother in law charged the guy 400 money for the design. I charged the guy 200 for the programming because my dad forced me to drop down my price to fit the budget because business relationship and he obviously couldn't let my sister's boyfriend not make more money than he deserves.

In the end after waiting on the design for weeks (I literally saw him do it in photoshop all in 2 layers on his laptop in half an hour) I had to rush the project because the due date was coming up. I already had most of it done but I had to redo a good part of the front-end to fit the design structure. I also had to re-do the design in photoshop to get the images and colors I needed, then cut it up into html. So realistically, my sister's boyfriend barely did anything.

Now the deal was that I'd develop the website and perform any updates/upgrades to it. I'd also host it on my webserver for a monthly fee. My sister's boyfriend was to handle any and all content related support.

At first it was all good, I only ever spoke with the guy when he needed a feature added and he paid me well for it. Overall the hit I took in initial development was paying off. As time went by, my sister's boyfriend started ignoring the guy's calls and the guy started calling me instead.

Now, he had this deal with my brother in law where he could charge his time at 35 money an hour. That's about 4 times minimum wage for not doing much.
Then I started to basically take over all support, but I was only allowed to charge 30 an hour. Pretty reasonable still and I wasn't too busy so it was all good.

As time went by I ended up getting asked to do more and more minimal changes. At some point I had done so many minimal changes I had to charge the guy about 2 hours extra that month and he went completely mental saying I can't just work for hours without telling him beforehand. We decided I had to discuss a price before any change. I charged my time on the phone with him twice after that and both times he bitched about me being expensive and once he even said he wanted to leave.

Now comes the fun part. A week ago he had an issue that was 100% support related. He tried calling my sister's boyfriend but the guy obviously didn't pick up. He called my dad about it, and my dad ended up calling my my sister's boyfriend. Now this guy is so slimy, he purposely didn't hang up the phone knowing my dad would use his cell and assume the other party would hang up because calls cost money. The guy heard my dad call my sister's boyfriend and heard him pick up immediately. He went completely mental saying how he wants both of us to always reply and call him back immediately.

This guy was always my lowest priority. He didn't really make me money and his calls and requests were annoying and unnecessary. Add to that that I specifically didn't want to handle support and was forced into it anyway, while all 'design' things (up to figuring out where and how to display a visitor counter) absolutely had to go to my sister's boyfriend..
But regardless of that, I generally replied to his emails within 10-20 minutes and rarely more than 25 hours.

My dad agreed (for us) that we now both had to reply to him within 24 hours. I was now stuck checking my voicemail every couple hours because my sister's boyfriend sucks at life.

During his rant he threatened to leave me, again. That was the point where I said fuck it.

For the past week I've been ignoring his calls. When he emails me I don't take more than 5 minutes replying. This morning I found an e-mail with 4 requests;

He wanted me to make a content-related change;
He wanted me to give him access to the site's Google analytics;
He wanted me to add a feature and write a guide on how to use it;
And fucking finally, he wanted a 'token to transfer his website'.

I promptly emailed him back saying I added his email a week ago and that he'd gotten an email from Google about it then, that I'd changed the content he wanted me to, a price for the last dev task and a token for his domain name, adding that its valid for 35 days and that his new host can contact me to receive a backup file of his website.

Sadly, I do have this on 10-minute dev job to do, but then I'm invoicing him all jobs I haven't invoiced yet and he can find another host willing to deal with his insanity.

The best part is I lose a webhosting client but I'm sure he'll still ask my sister's bitched parasitic boyfriend whenever he needs a photo resized and he'll still pay him 35 money for 2 minutes of work.

Fuck customers.

So just about to head to the pub and I got the dreaded call from my boss.

The support team had developed some fixes. They "tested" and deployed without letting us know... And you guessed it there was failures all over the shop!

So it turned out their testing was running on a local base install with no integration compared to the live system with 15 years of customisation and complex integration. My they thought this was acceptable I don't know...

And the best part was the developers who made the changes didn't understand their own code (I found the tutorial they copied online) they just blindly copied it without understanding how it worked!

So 4 hours later we found the bug, nothing like having a query and s SQL connection but not executing the query....

There goes my Saturday evening. Now we're was my beer!

Swagger does not send request body for GET calls.! WHAT THE FUCK..! And the argument supporting is get calls should not have any request payloads and rather should have response payloads since its a "get" call. Are you serious?? What if there are parameters to be passed which cannot be accomodated in the params or the header. Even though people are kind of literally abusing on their issues page still they adamantly refuse to add support for this.

Swagger you had high standards in my book. You just fell so deep down there is no coming back.

My private Email Account got hacked when I was in school, and they sent out a mail with something along the lines of "hey, you should really use this product to lose weight, it is great" to all of my contacts. Many of them ignored it, some of them called me to inform me about the issue (the worst part was, long after I used 2fa and changed passwords regularly, they still had my name and contact list, so they just made email adresses that looked like mine and continued to send out spam to my contacts). Anyway, one teacher of mine didn't know that this was a scam and was insulted because I regularly sent emails about her losing weight. And as if the whole situaion, which I couldn't do anything about, wasn't bad enough, my parents and I had do have a 1h conversation (which ended up in me explaining how those hacks work, and luckily she understood, but still). Never again. I prefer those fake ms support guys that call me over this every day.

So IT just blocked all web browsers at work apart from internet explorer.....

I have been using it for 2 hours and I think I'm about ready to end it all....

So my friend, who owns a restaurant, asked me over 6 months ago, if i could redesign his homepage. I told him "sure why not" and since we're friends i didn't want him to pay me any money.

He told me what his thoughts about the design were and i told him that i needed the menu, some decent pictures of the restaurant, the "about us" story and the credentials to the server.

He didn't know the credentials to his server and i told him to ask the person, who made that page to send me the information i needed, but he kept on saying "could you call her because blah blah". Well, i did but she couldn't give me that info without asking the owner. So i met him and told him "hey i told you so, because it's completely normal not give sensible information to unknown people and besides that she told me to tell you that you should give her a call, because she hasn't got your new phone number". Two months later i got an email with the credentials, but still no menu and no pictures.

Four days ago i made a transition page, because i didn't want to publish the page with stock images and without menu, so i wrote him again whether he wanted design #1 or #2. Got a text at ~21:00 saying "design 2, but you need to publish it at 22:00".

I mean wtf?! He assured me he would call some people he knows to get those things. I told him, that it would be free, because of our friendship, but no support from him and he keeps stressing?! He knows i've got a full-time job and my studies going on, so my time is really limited and he keeps fking around like that?! Man it pisses me really off...

The support staff at the Apple stores are called "geniuses". If being able to factory reset an iPhone is called being a genius then call me Einstein for being able to write code.

Tech support to family member:

Mom: "App just goes black after 30 seconds"
Me: "remove it and install again"
Mom: "how?"
Me: "tap the icon and hold till icon wiggles"
Mom: "doesn't do anything"
Me: "did you tap and hold?"
Mom: "hold what?"
Me:"Tap and and don't pull your finger up"
Mom: "Nothing... oh wait, yes it jiggles"
Me: "lift finger, tap the x that appeared on the icon, follow instructions"
Mom: "ok did that so what do I do now?"
Me: Grrrrrrrrr
Mom: "ok it's deleted"
Me: "Go to app store, and search for the app. after you tap the appstore icon, in a moment or so you should see a magnifying glass icon with the word search, tap that"
Mom: "nope no magnifying glass"
Me: ggrrrrrrr "yes their is one"
Mom: "nope"
Me: "yep"
Mom: "nope, it isn't their, I'M NOT STUPID YOU KNOW JUST BECAUSE I'M OLD!!! WHY DO YOU ALWAYS THINK I'M SO STUPID? THERE IS NO MAGNIFYING GLASS!!!"
Me: Deep, deep deep breath to the point of bursting my lungs (which is the preferable outcome)
Me: "top right corner or bottom right corner"
Mom: silence.... a few crickets in the background then some giggles followed with "Oh yea, their it is "....

20 minute call. no hi, how are you, how's your day. Just hello, I have a problem, it's fixed, bye.

Sometimes, and I don't want to sound mean BUT I wish we could pick our family.....

Story time:
Yesterday I wanted to go to the theater with my girlfriend. It was her idea because as a student you can get reduced tickets for the play, but only via the online store exactely two hours before the play starts. We had already tried two weeks before but with no success. So this time I said i want to be on my pc with a proper browser and not a mobile version like last time. So we are sitting at home me in front of their website on one screen and with a clock on the other screen. Two minutes realy i hit refresh and I get a selection for the reduced tickets, nice.

You would think.

After selecting the amount. ERROR: Can not get your tickets. I was like fuck they are already sold out because it's a popular play. But hey let's try again. I got one ticket but not the second one, okay strange lets try again, same ERROR again. WHAT the FUCK, no feedback what so ever. My girlfriend had then the idea that they maybe restricted the amount for reduced tickets to one (does not state this explicitly but hey lets give it a shot). Use second browser select one ticket. ERROR can not get you the amount of seats. Rage level near to a 1000 why did it work two minutes before but not anymore. Trying around for five more minutes finally got the second ticket.

Now the real fun begins.

Proceeding to checkout should not be that hard you would think, but you need to be registered for that. Okay so let's do that. The salutation is not required neither is the address for the tickets but you need to have a company name??!!!!! The fuck?? I am not self employed and neither are a most other people around here so why is this field mandatory? Beeing a little under stress I decided to found the "asdf" company with my girlfriend.

Now one would think checking out is easy. Not so fast.

After accepting the terms of service another ERROR, unable to accept your data. What data? I did not input anything new? Where does this come from? Ok never mind I am going to pay with credid card that must work!
ERROR: Internal paymentservice initialization failure! Sorry what? I thought maybe I was to long idle in this browser and they do not reserve the tickets for so long (which would be no surprise to me at this point). Let's try again. Nope same error.

Now my rage level was really over 9000 but we really wanted to go so I decided to call the customer SUPPORT. Or better to say I had a answering maching telling me for ten minutes how sorry they are that this takes so long, yeah you bet. Then and this is now really great: the support guy asks me: "What error do you see? Internal paymentservice initialization failure?" I was like, okay he knows this so they need to know how to handle it. FUCK NO. "Sorry I can't help you. This is our payment system maybe they (IT) are doing some maintenance I can't halp you. Call the theater directly good day." Sorry what just happened, you fuckers are the vendors for the tickets for nearly all big events around here and the theater explicitly states to call you for tickets but you can not help me? Like hell.

This process took 25 very frustrating minutes and I was really angry and wanted to quit, then I saw that there is also a paypal option which I had not tried. With very little hope i selected everything for the payment, registered with paypal and they told me I already had an account. So reactivated this five year old account payed with all the mobile passwords and tans to finally, after 30 fucking minutes, get a pdf file for a ticket. Repeated the last step for the second ticket and with some time left to get there we were off.

My wifi was hacked two times last year, so I decided to change the factory credentials. Some months ago a tree fell on top of the cables on the street, cutting my internet connection. I call the ISP and when they get here they say I have no right for costumer support as I have altered my own connection.
WHAT. THE. FUCK
I had to revert the credentials to admin/admin in order get my internet back. These ISPs live in the fucking stone age. How the fuck do they force me to fucking have my router exposed with a fucking "admin/admin".
Fuck them.
I hope some day we have a cable revolution and finally have some rights over the networks we pay for with both tax money and excesive fees with low fucking speeds. Fuck them. Really.

How it is to be a dev in my country?

At bit of an odd question this week.

For me (in the USA), it's being technical support for *every* website my family uses.

Over the weekend my wife visited her aunt and I get a call.

Wife: "How do I create an ebay account?"
Me: "I don't like where this is going. We already have an account."
Wife: "Not for me, dummy, Aunt T. She found some books she wants to buy on ebay."
Me: "You go thru the process to create an account? Email, name, password, etc."
Wife: "We tried that, but it's not working."
<few seconds of silence>
Me: "Oookaaay...why isn't it working? Is there an error?"
Wife: "I don't know, we already clicked off of it. Something about the email."
<few more seconds of silence>
Me: "Can you reproduce the error and tell me?"
Wife: "Uggh..are you serious? We've done it like 10 times, its not working. Just tell me what I need to do."
Me: "If you can't tell me the error, I can't help you. I'm not there and can't see what you see."
Wife: "Stop being an asshole."
<Aunt T takes the phone>
T: "Said something about using another email address. Does that help you?"
Me: "Are you sure you don't already have a ebay account?"
T: "No, I don't think so. I hate ebay. but I really want these books. I don't want the same problems as last time."
Me: "Last time?"
T: "Yes, I bought a coffee cup on ebay from China and it never arrived."
Me: "OK, so you do have an account?"
T: "I don't know, I mean, I never got the cup."
Me: "What email address did you use? I'll send a 'remind me' email so you can reset the password and login"
<go thru the motions, she is able to login>
T: "Ahhh...I do have an account! There are the golf balls I bought for <husband> for Christmas."
<face smack>
Wife: "Why didn't you do this from the start? I thought you knew a lot about computers. We basically figured this out ourselves. Goodbye!"
<click>

Summary: Burnout, and everything's broken.

I don't feel like doing a damn thing today. I look at the code and cringe. I look at Slack and think "ugh. i can't." Mental capitals are even too much work.

(I've started reading "Zen and the Art of Motorcycle Maintenance" to try and combat burnout. I'll write a rant/story about it here if I find it helpful. but all I want to do today is drink tea and read.)

But onto the story:

Heroku is deprecating support for and will automatically upgrade any old verisons of Postgres running on its platform after August something (like five days from now).

I performed the upgrade to PG10 on Sunday (and late into the night), provisioning a new follower, blah blah blah.

However, the version of Rails we're using (4.2.x) doesn't support PG10 sequences, so I manually added in support via a monkeypatch. I did this on our QA servers first, obviously, and everything worked as expected. After half a day of no issues, I did the same on production, and again: everything worked as expected.

But today? I keep hearing about new things that are broken. One specific type of alert doesn't work for one specific person (wat). Can't send [redacted] at all. Can't update merchants! Yet there are magically no errors logged.

That last one (well, two) are just great; let me explain: when there's an error concerning merchants, the error gets caught, isn't logged or recorded anywhere so it just disappears, and the rescue block triggers a json response instead and happily exits. This is for an internal admin tool, so returning a user-friendly error is kinda stupid anyway, but masking what actually happened? fuck that dev with an obelisk made from spikes and solidified pain. That json response is also lovely: it's a 200 OK returning {status: 1, data: "[generic message containing incorrect IT jargon]"}. Doesn't even say "error" anywhere. Bloody everything about this pattern is absolutely wrong. Even the friggin' text.

Fucking hell. I want to pipe the entire codebase into shred and walk out the door.

But I digress. So many things are broken, my motivation is wanning to a sliver, and I have a conference call today where I'll undoubtedly be asked why everything is on smoking and/or on fire, and my huge and overly productive week last week will ofc mean nothing by contrast.

Ugh.

`shred ~/dev/work -zfu -n 32 &; ./brew tea --hot && wine ~/takeabreak.exe`

The website for our biggest client went down and the server went haywire. Though for this client we don’t provide any infrastructure, so we called their it partner to start figuring this out.
They started blaming us, asking is if we had upgraded the website or changed any PHP settings, which all were a firm no from us. So they told us they had competent people working on the matter.

TL;DR their people isn’t competent and I ended up fixing the issue.

Hours go by, nothing happens, client calls us and we call the it partner, nothing, they don’t understand anything. Told us they can’t find any logs etc.

So we setup a conference call with our CXO, me, another dev and a few people from the it partner.
At this point I’m just asking them if they’ve looked at this and this, no good answer, I fetch a long ethernet cable from my desk, pull it to the CXO’s office and hook up my laptop to start looking into things myself.

IT partner still can’t find anything wrong. I tail the httpd error log and see thousands upon thousands of warning messages about mysql being loaded twice, but that’s not the issue here.
Check top and see there’s 257 instances of httpd, whereas 256 is spawned by httpd, mysql is using 600% cpu and whenever I try to connect to mysql through cli it throws me a too many connections error.

I heard the IT partner talking about a ddos attack, so I asked them to pull it off the public network and only give us access through our vpn. They do that, reboot server, same problems.

Finally we get the it partner to rollback the vm to earlier last night. Everything works great, 30 min later, it crashes again. At this point I’m getting tired and frustrated, this isn’t my job, I thought they had competent people working on this.

I noticed that the db had a few corrupted tables, and ask the it partner to get a dba to look at it. No prevail.

5’o’clock is here, we decide to give the vm rollback another try, but first we go home, get some dinner and resume at 6pm. I had told them I wanted to be in on this call, and said let me try this time.

They spend ages doing the rollback, and then for some reason they have to reconfigure the network and shit. Once it booted, I told their tech to stop mysqld and httpd immediately and prevent it from start at boot.

I can now look at the logs that is leading to this issue. I noticed our debug flag was on and had generated a 30gb log file. Tail it and see it’s what I’d expect, warmings and warnings, And all other logs for mysql and apache is huge, so the drive is full. Just gotta delete it.

I quietly start apache and mysql, see the website is working fine, shut it down and just take a copy of the var/lib/mysql directory and etc directory just go have backups.

Starting to connect a few dots, but I wasn’t exactly sure if it was right. Had the full drive caused mysql to corrupt itself? Only one way to find out. Start apache and mysql back up, and just wait and see. Meanwhile I fixed that mysql being loaded twice. Some genius had put load mysql.so at the top and bottom of php ini.

While waiting on the server to crash again, I’m talking to the it support guy, who told me they haven’t updated anything on the server except security patches now and then, and they didn’t have anyone familiar with this setup. No shit, it’s running php 5.3 -.-

Website up and running 1.5 later, mission accomplished.

Sometimes I have really loose the will to live and find myself face palming multiple times.

I added live chat software a web frontend for a client. Very easy job that consisted of pasting in some embed code. The actual software is very good and has native ios/andriod apps - something specifically requested.

I got a call from my client about an hour ago, saying there is a "serious issue with the live chat".

My client stated the live chat won't work when his staff go home. He asked me what my solution to this was.

Saying "wtf" many times to myself I directed him to a settings within the chat software i.e. an "away mode" where an email is sent when no chat agents are available.

This apparently wasn't good enough and said I hadn't followed his brief of "adding life chat software to the website", which I had.

After a lengthy discussion I found the root of his frustration. He'd signed a contract with a client of his own, stating there would be 24/7 support via live chat on the website.

Obviously there a huge difference between adding a chat widget to a website and committing to having it manned 24/7 :)

After a further 10 minutes of trying push the blame on myself, the client insisted of having the chat software "appear" as someone was always online, even when they are not (people need to sleep ya know!).

Bu design, the chat software requires at least one agent be logged in before the chat status changes to "online" - why wouldn't it.

After a little while I was seriously wondering why I'm involved in this conversation. I jokingly stated: "Well you could always install Andriod/iOS app on your phone, login and permanently leave it running in background. You'd get lots of notifications, but the site would say the live is always online".

The latter was something I said in jest. To my surprise the client said he'd do that on his own phone going forwards. He actually thanked me for my "resourcefulness", lol.

I'm looking at the same dashboard now and there are 407 pending chat requests - his phone must literally be blowing up notifications :)

WTF?! Do I look like your personal Google assistant or amazon alexa?!

You messaged me to call the customer support for some doubt you have. Why can't you do it yourself?!

I then sent you a FAQ section from the website covering all the required details.

And you couldn't even bother to open the link to check there?!!!

Fuck off.

long && scam && rant?

At my parent's: phone rings..
Me: hi this is XYZ (in German)
He: hi this is ABC from Microsoft tecnical suport (strong Indian accent, sorry toall Indian devs who might feel offended, no intention)
Me: hi... (I'm learning for my exams and don't have a VM with Windows installed currently, so no time to "play")
He: we got some worrying data from your Windows computer. You might have a virus and we need to run a few tests to verfy it. Do you know what that is?
Me: yeah, a scam.
He: sorry, sir I didn't understand you, could you repeat?
Me: yeah, I know what " this" is. It's a scam, and we only deploy Linux here. (lie, we have Windows, Mac and Linux, as well as an iPhone, iPad and Android devices in the house, guess who is "support"...) But good luck with your next call.
He: (kind of friendly) oh. I see. Well have a nice day too.

Me passing time on the weekend

Random call from unknown number

Turns out it's the manager

M: hey , how is your weekend going ...

Me: nothing much ... Whatsup ?

M : yeah well , we wanted to push some minor adhoc fixes as some clients wanted it urgently

The Devops folks need developer support . Can you pitch in and monitor

Me : I'm not aware of what changes are going , i don't think i can provide support

M : don't worry it's minor changes , it's already tested in pre prod , you just need to be on call for 30 mins

Me : ugh okay .. guess 1 hr won't hurt

M: thanks 👍🏽

Me: *logs in

*Notices the last merged PR
+ 400 lines , implemented by junior dev and merged by manager

*Wait , how is this a *minor* release...

*Release got triggered already and the CI CD pipeline is in progress

*5 mins later

*Pipeline fails , devops sends email - test coverage below 50%

Manager immediately pitches in ...

M: hey , i see test coverage is down , can you increase it ?

Me: and how do u suppose I do that ?

M : well it's simple just write UTC for the missing lines ... Will it take time ?

Me : * ah shit here we go again

Yeah it will take time , there are around 400 lines , I am not aware of this component all together

Can you ask junior dev to pitch in and write the UTC for this

*Actually junior dev is out on a vacation with his girlfriend

M : well he's out for the weekend , but
as a senior dev , i expect you to have holistic understanding of the codebase and not give excuses ,
this is a priority fix which client are demanding we need this released ASAP

Me : * wait wat ?

---

I ended up being online for next 3 hours figuring out the code change and bumping up the UTC 🤦🏾

Disclaimer: searching for a self hosted Spotify alternative but haven't found one yet so suggestions are very welcome!

I really don't get how spotify's music algorithms or whatever the fuck you'd call those (you get what I mean) work.

- Whenever I click on the button which should make a song not appear in my daily mix anymore, I hear it again within a fucking day.

- how the fuck does the getting you new songs which you might like work?! I'm a huge rawstyle fan and mostly listen to, surprise surprise, rawstyle.
Then why in the living fuck keeps Spotify coming up with euphoric/melodic hardstyle tracks?! I like those sometimes but only *sometimes*.

More and more often I have to skip through 20-30+ songs to get one raw song instead of a fucking euphoric one.

Replies from their support are non existent.

It's getting so fucking annoying.

So I been telling Cox no to upgrading my modem for the past 2 months, my modem works fine, so now last night the modem just stops working, the internet is out and I call support, I tell them the problem and they without even thinking ask what version of modem I have, I tell then gen 2,they then offered a upgrade for free and the old gen 2 ones were not working lately, I reluctantly agreed to swap them for free, so after I got off the phone I was curious, I decided to packet sniff and find all my data is being sent just fine, but once it reaches the Cox main gateway it just drops the packet, I even pinged the DNS and it responded fine, turns out they just shut my connection off and basically forced me to upgrade to their gen 3 enhanced Wi-Fi bullshit

Finally it was my turn to receive a call from the now infamous Indian "Windows Technical Support Department" from a spoofed out of service 1-888-425-6866 number. My wife and I are on vacation we had just gotten back from the beach and she was taking a shower so I had all the time in the world to play along with them. It is too long to type out but it was extremely entertaining especially the bits that happened after I finally informed them that I own a Mac. The final thing he told me on the phone before hanging up was to go fuck my sister and I felt I must have performed well to deserve that.

...when users create a ticket or call support because they forgot their password. Even though there is a big 'forgot your password?'-button right below the login form.

I always wonder if they also call Google or Facebook when they forget their password on those accounts...

Dear Atlassian Support,

In my life I had a lot of experiences...

But your software manages to replace all these experiences with a unique feeling of depression, hatred, anger... Only negative emotions.

Not once have I said anything good about your software - not once in > 5 years.

Whenever your chum bucket of mismanagement and misanthropy stops working, it's never the fault of the end user, the administrator or someone else.

It's entirely your fault.

Fucked up upgrades, lack of documentation, catastrophic handling of logging, lack of support of current database systems, lack of proper migration and clean up of plugins, ....

I could go on. But it's really just and endless tirade.

I wish I could stop management for even giving you money for the pile of poo you call software, but sadly they don't listen.

But there's hope on the horizon.

Thanks for making people go cloud only.

No one wants that.

It would mean entrusting that pile of poo to the craptastic hands of your irresponsible people.

No one really wants that.

Not even management who blindly paid the license fees all the times.

Thank you for your cloud only movement.

Maybe we can finally find an alternative and I can finally start a therapy for the PTSD I have thx to your software.

the fuck kind of manager are you that you tell your leads not to fucking answer their damn phones when services need restoring????? If your fucking team member can do his damn job like a grown ass adult, but sees that you (his lead) made a change and has questions, your ass better answer the phone, or i will rocket launch it up your ass, straight into your brain so it's the newest, latest, fucking hippest trend and hooked into your system so you answer every fucking call hands-free. Even when fucking "Windows Tech Support" calls you every 30 minutes because your keep expired.

There are people counting on you, worthless fuckwipe. Get. The. Fuck. Over. Yourself. And do your fucking job.

Edit: phone tried to censor me

I just had a non-paying customer call me useless a total of 5 times in a support ticket.

Banning them from all of my apps might be worth a bad review.

Support elevates a ticket.

Ticket: customer is getting a weird error uploading photo.

Can’t recreate. Tell support to call them back. I’ll sit in on the call.

Watch the process. Noting extraordinary...

Hmm.

Me: can you get the customer to open the pic in photo viewer?

Support asks as much.

Support: uh, he says he gets a similar error opening this photo in the photo viewer.

Me: 🤦‍♂️ that is a corrupt file!

I hate being a fucking tech support dude. Everyone thinks it is my job to fix their device. Some girl asked me to replace her iPhone 6 plus screen a few days ago. I reluctantly said yes. I bought a screen. And I started the process. I opened the box for the new screen and it was just the screen with no digitizer. That was completely my fault. I was an idiot. I immediately buy the correct one on amazon and tell the girl, I'm sorry you won't have a phone for two days. As soon as the new package comes in, I will do the repair.
3 Days Later: Today.
Her: Has it come in yet?
Me: No, I'm going to call Amazon
Amazon: We're sorry, the thing you asked for was out of stock, you'll have to buy it again.
He was very nice, and he gave me free shipping, but this was not my fault!
Her: I have to wait 2 more days? That's like a whole week without a phone!
I had to do this for free and pay $40 for the new part. I am never telling anyone I am a developer again. I feel so fucking bad, and she's mad. And I can't do anything about it.

!rant !dev
True story. Some years ago I worked, for a network manufacturer in the support department. One of me jobs was to help end-customer (private people) over the phone, who could not get online.

One day a 60+ year old woman called the support line, because se could not get on the Internet. And because our name was on the router, she called our support.

A colleague of mine took the call, and we could quickly see by his expression the it was "One of those calls". The minutes went by and they had gotten no closer to a solution after 45 min.

That was when I herd my colleague say "Well from what you tell, all the settings here are fine. Can you please close all the windows, so we can look at other settings". My colleague the looked weird and said, "She just told me it takes some minutes to close all the windows, so please hang on.".

After 2 min time the woman came back to the phone and said "I have now closed all the windows in the house, except one ceiling window that only my husband can reach. Hope it doesn't matter".

So my client wants to stick with their current hosting provider (Bell) because the company is "big" and "won't go anywhere anytime soon." I just said, well okay it can't be that bad. Bell charges about 10x more and gives you about 10x less compared to other options, but it's not my money so whatever. Well, Bell has the absolute worst customer service. They have an online support form where I can type in my questions and they will call me within a day to help me. They called me during work hours and I missed the call, so they sent me an email to let me know I missed the call and gave me a number to call. I called and I might as well have called my dog because the support didn't even know what a .htaccess file is. I emailed them back and asked if they could forward my email to someone in the hosting department that could help (because the phone support I got was shit). I got a reply saying they "can't"... yup, they used the word "can't", they can't forward the email and that I would have to call. Is everyone at Bell a fucking dick chugging brainless pile of moldy-ass shit biscuits!? YOU CAN"T SEND AN EMAIL? Turns out they do have a dedicated hosting support email, let's hope the email I send ends up in front of someone at Bell who at least has a slight clue how to use a keyboard.

This is why I love GNU/Linux. No scary bullshit, no "call support", no secrecy. Fuck yes!

I'm glad I didn't have to call Tech Support for this. devRant stickers from India!

Alright, this my fucking rant right here. Distraction? This whole company is a distraction! Boss decided to throw us all in an open work environment doing jobs that require careful concentration. Straight outta college I'm getting handed vague ideas, (make a desktop app that helps our customers put data on the internet, make an iPhone app) with out so much as an inkling of what technologies to use, just make it work.
Ok I will but when you hit a roadblock with very little resources to draw in it's hard to stay focused.
On top of that since I worked in support for a year I'm our senior support person! But sometimes support just doesn't use their brains and I'm using my time to solve very basic problems.
That brings me to my next point, the goddamn piece of shit that is our telephone. Fuck that thing when it rings it's never good. Moreover, since I don't want to get roasted for not being responsive I have the motherfucker forward to my personal cell. So I answer every fucking call and I get so many spam calls!
Not to mention I'm mainly running the hardware show around here. Shits broke I'm the one fixing it. Need new shit I'm putting the order together.
Tried to get a new guy to be the sys admin, ordered a 6th gen board with a 7th gen proc, had to pull 3 machines apart to get that sorted. Then he left bc family issues, and has been gone for weeks.
The other devs are also slam up busy, and the main product is about 15 people's piss on a plate of garb age spaghetti. (I got a lot of shit going on but at least I'm the only one pissing in my spaghetti) it's a constant run around if who does what with a code first plan later mentality causing confusion and delay.
Nobody wants to help anybody because they are also annoyed with this setup and are getting bitched at by customers or management.
Sales is mostly composed of a bunch of crackhead yes men and women who just want a commission and only half know the shit we sell and have sold 15 new features that had not been discussed. But management always says make it happen. In what priority? It's all a priority they say! Wtf.
So yea, then it brings me to me, dealing with this much chaos at work makes it seem like a high amount of chaos in my life is normal. I'm just now learning to control this.
I've had to do a lot of growing up as a person and as a developer. I've went from being the most junior to about the 3rd most seniors and I've no doubt my efforts have contributed to the growth of the company.
I'm a big believer in coding flow, and that it takes at least 15 mins to get in that flow and about 5 seconds to break it. There is no do not disturb on the company chat, everything always on fire it seems.
So fuck a lot of this, but I've done the research and where I'm at is the best opportunity in a 100 mile radius. So I am thankful for this job. Plus I usually win the horror story contest.

So TL;DR the biggest distraction is every fucking thing in this god forsaken place.

Been a while but I'm back with fresh rants.

If you look in my history you will see support wanted us devs to start paying for writing bugs. Now the release presentation has passed but we're still in crunch time because we can't put clients onto the new version yet. And in the meantime our coffee machine broke. So support has started to manually pour coffee, which was actual real nice of them.

Now yesterday I'm in a hurry and the coffee is out so I decide to pour a quick cup for myself with the leftover grounds. When I'm back at my desk I get a call asking if I just made coffee. I'm like yeah something wrong? Proceed to get chewed out for being selfish and that they see how it is with me, then get hung up on before I can even explain.

So yeah not only is my company too cheap to get a new machine, the lack of one causes drama.

Today however our network guy, who was present when my colleagues asked what was with the weird phone call, brought in his own machine and let me have coffee from it. Meanwhile suport can keep their crappy manual pouring. And I don't need to go into their office anymore.

So I sit in IT-Support, and let's just say that I don't quite have the mindset of a supporter, I'm simply sitting here to wait to move onto programming.

Anyways, I get a call and the person instantly asks me to check if someone else is busy, I ofcourse check up on the person, see that he sits in a completely different department than me (roughly 200km away from me) and I respond with the following "I can't check if he's busy, have you tried calling his phone".... This half brained dick bag, then says "I go on hold when I call his phone" aka the person is in the middle of a call...

I barely have any hair left, kudos to the people who work in IT-Support daily.

Client : I am unable to download data from your sever for last 10 days.

Me : Sir, we are sorry to hear that. We are doing some maintenances on our server from this morning today. We request you to call back us in next 4 hours.

Client : But i am facing this problem for last 10 days.

Me: Sir, i heard you. As maintenance is going on it will not be possible to download data this time.

Client: From when this maintenance is going on?

Me: from this morning sir.

Client : but i am facing this probolem for last 10 days.

Me: Sir, you are not understanding it, or may be i am failing to describe the situation to you...

Client: Listen, you guys are incapable. Only knows to make excuse.

Me: Sir..

Client: Sorry to say, i am not Happy with your support. Let me talk to your senior tech guy.

Me : Sir, your problem will be solved in next 4 hours. We will call you as soon as our server went online.

Client: *.....*

It took me 20 minutes to finally make him understand the situation.

Client: Why did not you said that earlier? You guys will have all the time but i do not. Anyway.

He hangs the phone.

My ears are burning man...

Disclaimer: Long tale of a tech support job. Also the wk29 story is at the bottom.

One time I was working tech support for a website and email hosting firm that was in town. I was hired and worked as the only tech support person there, so all calls came in through me. This also meant that if I was on a call, and another one came through, they would go straight to voice mail. But I couldn't hang up calls either, so, sometimes someone would take up tons of time and I'd have to help them. I was also the "SEO" and "Social Media Marketing" person, as well; managed peoples' social media campaigns. I have tons of stories from this place but a few in particular stick out to me. No particular order to these, I'm just reminiscing as I write this.

I once had to help a man who couldn't find the start button on his computer. When I eventually guided him to allowing me to remote into his computer via Team Viewer, I found he was using Windows XP. I'm not kidding.

I once had to sit on the phone with a man selling Plexus Easy Weight Loss (snake oil, pyramid scheme, but he was a client) and have him yell at me about not getting him more business, simply because we'd built his website. No, I'D not built his website, but his website was fine and it wasn't our job to get him more business. Oh yeah, this is the same guy who said that he didn't want the social media marketing package because he "had people to hide from." Christ.

We had another client who was a conspiracy theorist and wanted the social media marketing package for his blog, all about United States conspiracies. Real nut case. But the best client I've ever had because sometimes he'd come into the office and take up my time talking at me about how Fukushima was the next 911 and that soon it'll spill into the US water supply and everybody was going to die. Hell, better than being on the phone! Doing his social media was great because he wanted me to post clearly fake news stories to his twitter and facebook for him, and I got to look at and manage all the comments calling him out on his bullshit. It was kinda fun. After all, it wasn't _me_ that believed all this. It felt like I was trolling.

[wk29] I was the social media and support techie, not a salesperson. But sometimes I was put in charge _alone_ in front of clients for status meetings about their social media. This one time we had a client who was a custom fashion-type person. I don't really remember. But I was told directly to make them a _new_ facebook page and post to it every day with their hot new deals and stuff. MONTHS pass since I do that and they come in for a face-to-face meeting. Boss is out doing... boss things and that means I have to sit in with her, and for some fucking reason she brought her boyfriend AND HER DAD. Who were both clearly very very angry with me, the company, and probably life. They didn't ever say anything at first, they didn't greet me, they were both just there like British royal guards. It was weird as fuck. I start showing them the page, the progress on their likes goals, etc etc. Marketing shit. They say, "huh, we didn't see any of these posts at home." Turns out they already had a Facebook page, I was working on a completely seperate one, and then the boyfriend finally chimes in with the biggest fucking scowl, "what are you going to do about this?" He was sort of justified, considering this was a payed and semi-expensive service we offered, but holy shit the amount of fire in all three of them. Anyway, it came down to me figuring out how to merge facebook pages, but they eventually left as clients. Is this my fuck up? Is it my company's? Is it theirs? I don't know but that was probably the most awkward meeting ever. Don't know if it comes across through text but the anxiety was pretty real. Fuck.

tl;dr Tech support jobs are a really fun and exciting entry level position I recommend everybody apply for if they're starting out in the tech world! You'll meet tons of cool people and every day is like a new adventure.

To people who have done tech support:

Shoot me. Do you know what it is like to teach kids to use a mouse? Or even type in a keyboard? They don’t even know how to double click. Gotta call google chrome the circle of colors for them to understand. Some think the video that is giving the instructions is actually them doing it. So when it ends they are like alright done.

FYI: working in an internship currently where we teach kindergarten up until 5th graders from scratch to Minecraft modding. Btw it is an unpaid internship.

Fucking Amazon rant again...

TLDR: Amazon specializes in “the last mile”. They are repeatedly allowing a 3rd party shipper (Purolator) destroy their main value proposition. Thoughts at the end.

Me on the phone with their support...

Me: so it says my package was attempted to be delivered today. I did not get a call or notification or anything and I have been working from home all day to wait for the package.

Support: -Sigh- yes, I can see it was Purolator we have been having trouble with them lately.

Me: ok, so are you able to see what happened?

Support: let me put you on hold.

.......

Support: So they said they will not call for a delivery, did they use your building buzzer?

Me: Nope, just stood outside the building and then left I guess.

Support: -sigh- Well you can pick it up at their depot. Let me get you the address.

Me: The one by the airport?

Support: Yes it looks like it is about an hour away from where you are. And they are only open during work hours.

Me: So, after working from home to get this package you advice is to take 3 hours off work and go there to pick it up?

Support: Well, we can refund it? If thats what you want.

Me: No, I would like the package I ordered please.

Support: There is nothing I can do sir.

Me: So before I hang up let me see if I have it straight. When I order a package from Amazon, do I have an option of who ships it?

Support: No, I’m sorry but that is decided on our end.

Me: And I have had this problem before with this shipping agent. So, your telling me that when I ship things to me with Amazon that I have no control of wether I even get the package? Your telling me it is literally a coin toss as to wether or not I ever get my package?

Support: yes sir, I’m sorry but that is all I can do.

Me: So you realize that, for example, if I went to my local grocery store and it was a coin toss that I could take my groceries home (even after I paid for them) then I will always go to another store....

Support: yes, I know. There is nothing I can do.

Me: So from now on I have to order items, wait for them to be shipped, check the shipper and then cancel the order of it is them?

Support: -sigh- you cannot cancel an order after it has shipped...

Me: wow. Sure is great being a prime and audible member. I get fast delivery of 50% of my packages and no delivery at all of the other 50%. Sorry for the sarcasm...

Support: I’m sorry I can’t help more.

Me: So just to clarify. I can expect NOT to get the package I ordered?

Support: sorry

Me: have a nice day.

————

Here are my thoughts as a student of business...

Amazon specializes in “the last mile” (in their delivery service anyway) and when they deliver the package they also deliver on that value proposition.

However, now it seems that one of their shipping providers is failing at getting packages that last mile, which is resulting and destroying the idea of their value proposition in a customers eyes. (Affecting more than me as the rep said)

Now, instead of believing that Amazon will get things to me, saving me that last mile trip to the store etc., I firmly believe that it is a toss up as to wether I will ever receive my package (based on carrier)

I know that if I was in Amazon’s position (a carrier hurting my overall value proposition with consistently unacceptable service) that I would come down on them with a force they have never seen or drop them entirely.

But of course, every company reaches a point where they have such market share and sway that they take their eye off the ball when it comes to their value proposition to customers.

Most awkward recruiter interaction was probably when I had to tell a staffing agency that I didn't want to work for them because I had already worked for them and left.

I got into IT by working for a staffing agency and I was contracted out to a large company's IT call center. Doing the usual sort of level-one tech support stuff. After my contract term ran out (and upon reminding my boss that she wouldn't be my boss for much longer if she didn't hire me away from the staffing agency), I was hired on full-time.

Six months later I left the call center and moved on to a cloud server development job in the same company. Not long after that, I got a message on LinkedIn from the staffing agency, offering to hire me on as a contractor working for one of their largest partners in the area.

I responded asking for more details, just for fun. The company I'd be working for, etc. Then I had to inform them that I had in fact previously worked for their firm, and now worked at the company that they were offering to contract me out to, and earning a fair bit more money than they were offering.

They didn't even look at my employment information on LinkedIn before sending the InMail. Just glanced over my skills, saw the magic buzzword "devops," and sent me a message.

As IT, I hate being too accessible to users (I'm a software dev, not help desk support). One particular user...let's call him Fred (even though his real name is Joe)...sits close to me.

---

Fred: Bobby, fix my Outlook (he says it jokingly but serious). It keeps saying it needs to be repaired.

Me: Yeah had the same issue last week. I just reinstalled it.

Fred: So...you can't fix it?

---

Fred: Bobby, I need access to X.

Me: Ok go to this link to request access and a manager will approve it.

Fred: Whaaat? That's too much work. You are IT and should just give me access.

---

Fred: Youtube isn't working.

Me: Ok...and?

Fred: It means my internet isn't working!

Me: *sigh*

Had no internet for hours.
Called the support.
"We will fix it!" they said and they actually did. So maybe there are competent people working there as well???

No. Of course not.

Two hours later I receive a call from them. "It was not our fault. There was an update so we had to plug the cables back into the right ports."

Software update
Physical connections

Wat

So I was talking to the support engineer at PayTM regarding their integration in my app. Idiots!

Many users in my app want PayTM as the payment option. I am using their API and after trying for a few hours, when it was just not working even though I followed their guide and docs, I decide to call the support. After I described him the errors I was getting, he asked me to follow the docs which, being a developer myself, I already did. When I told him that I have done everything exactly as mentioned in the docs, he asked me to hold the phone. Came back after 1 minute and said, "Sir, I discussed the issue with my TL and he says that our API does not work in PostMan."

I hung up.

I managed to make it work by trying evening I could possibly do. But I am amazed what kind of people are running such a giant company. PostMan is made to test APIs. Idiots!

A friend of mine who works in tech support at a college gets this call. The guy on the other end (a college professor) asks how to open an application on his computer.

Tech Support: "There should be an icon on your desktop."

He then hears this strange rustling noise over the phone.....
Tech Support: "What are you doing?"

Professor: "You said to look on my desktop."

Tech Support: "Ummm, hang on. I'll be there in a few minutes."

I work as the entire I.T. department of a small business which products are web based, so naturally, I do tech support in said website directly to our clients.

It is normal that the first time a new client access our site they run into questions, but usually they never call again since it is an easy website.

There was an unlucky client which ran into unknown problems and blamed the server.
I couldn't determine the exact cause, but my assumption was a network error for a few seconds which made the site unavailable and the user tried to navigate the site through the navbar and exited the process he was doing. It goes without saying but he was very angry.

I assured him there was nothing wrong with the site, and told him that it would not be charged for this reason. Finally i told him that if he had the same problem, to let me know instead of trying to fix it himself.

The next time he used the site I received a WhatsApp message saying:
- there is something clearly wrong with the site... It has been doing this for so long!
And attached was a 10 second video which showed that he filled a form and never pressed send (my forms have small animations and text which indicates when the form is being send and error messages when an error occurs, usually not visible because the data they send is small and the whole process is quite fast)

To which I answer
- It seems that the form has not been send that's why it looks that way
- So... What an I supposed to do?
- click send
It took a while but the client replied
- ok

To this day I wonder how much time did the client stared at the form cursing the server.

Diary of an insane lead dev: day 447

pdf thumbnails that the app generates are now in S3 instead of saved on disk.

when they were on disk, we would read them from disk into a stream and then create a stream response to the client that would then render the stream in the UI (hey, I didn't write it, I just had to support it)

one of my lazy ass junior devs jumps on modifying it before I can; his solution is to retrieve the file from the cloud now, convert the stream into a base64 encoded string, and then shove that string into an already bloated viewmodel coming from the server to be rendered in the UI.

i'm like "why on earth are you doing that? did you even test the result of this and notice that rendering those thumbnails now takes 3 times as long???"

jr: "I mean, it works doesn't it?"

seriously, if the image file is already hosted on the cloud, and you can programmatically determine its URL, why wouldn't you just throw that in the src attribute in your html tag and call it a day? why would you possibly think that the extra overhead of retrieving and converting the file before passing it off to the UI in an even larger payload than before would result in a good user experience for the client???

it took me all of 30 seconds to google and find out that AWS SDK has a method to GetPreSignedURL on a private file uploaded to s3 and you can set when it expires, and the application is dead at the end of the year.

JFC. I hate trying to reason with these fuckheads by saying "you are paid for you brain, fucking USE IT" because, clearly these code monkeys do not have brains.

Me as a mobile app developer trying to add a button to a page of a .Net website:
So, what do i need to do?

Web developer:
Oh that's easy. You need to edit that template which produces html, add an event in there that will call a javascript function, which is in a .js file, which is generated from a typescript file. Than you should give that button a style. Simply by opening up that .less file here and adding a class which will be translated to css later. In that c# file over there you add a bundle reference which contains the css and js files, but before that, they must be minified. In that other c# file, you add a controller that handles your button.
Aaand... take care of new js features and css features. Most browsers don't support them. Those cool C#7 features you love so much... not in this project. Our build servers don't support C#7. Those new features are evil anyway.

😭

So I wrote an application that loads data from a 3rd party API. It allows the user to enter a record locator number and pull it up. By design, the value can be a partial match and it will pull up the record still.

The first API call I make only took 2-3 seconds, so I didn't see an issue as it's loading most of the data the app needs. I keep the filters/fields as they are and move on.

Fast forward 6 months. The user is complaining that the records are taking 30-45 seconds to load. Sure enough, load times are terrible. I've made lots of changes to what fields I'm loading through the API, and I'm calling several additional APIs, so I start pulling pieces of code out to see if anything improves. They all barely make any difference--still 30+ second load times. I end up removing everything except the first API call I developed that was taking 2-3 seconds before. Still taking 30+ seconds.

The 3rd party API allows you to filter using "starts with" or "contains". I used "contains" initially and had no issue, but I decided to try "starts with" since it should fit most use cases.

Load time is less than one second. I add back everything else. Load time is just over a second.

It seems that the 3rd party updated the API and multiplied load times by 10 when using that particular filter. I spent almost an hour on this since the platform doesn't support performance or debugging tools very well, and it all came down to a one line fix.

Went out on a limb and bought an iPhone. It's already causing me problems. Now I have to call fucking apple support. Fuck.

Hmm internet connection is down. Check isp status page...no issues. Wait 50mins on phone to get to support, where they tell me there is a known issue, reported 4 hours ago. After call check isp status page...no issues

Is AWS selling status pages as a service now?

Slack.

A product which I hated in the beginning, is something that I have started admiring now.

Like Telegram, things just kept improving without bloating the shit out of the product.

What's interesting is that they came up with Huddle, an instant call and connect feature where they support Audio and Screen sharing.

Totally a game changer and a Zoom killer because Zoom could be even better in terms of UX.

Functionally, hands down, Zoom is flawless but slowly it's becoming an overkill.

I am excitedly waiting to see how both of these compete because Slack surely has an upper hand in this game.

Has anyone ever ordered off RedBubble? Are they even a legitimate company?

Rant...

20 days ago I ordered a package from redbubble.com

They shipped the package, without an apartment number. So the delivery was refused and it was sent back to them.

I reach out to support and they ask me to send them a complete mailing address and my order number.

I send them my exact mailing address and the order number as they requested. They inform me that the package is being sent out again ASAP.

This morning I see that the new package has shipped, WITH NO FUCKING APARTMENT NUMBER.

I email them to let them know this. They inform me that since it has my zip code it will be fine (which is a ridiculously stupid this to say).

So I actually call the post service and ask them if the address will work, they let me know that of course, it will not get to me if there is no apartment. Duh!

So, I email RedBubble support again to let them know this.

I expect some sort of answer as to why this is happening. But the following happens.

They send me a refund.

Let's be clear, I did not as for a refund. I asked for the order I made to be shipped to me.

So it seems that putting an apartment number on a shipping address is completely impossible for this very unprofessional company.

After 2 weeks of bullshit, I will be receiving nothing at all from these shady cunts.

Fuck RedBubble it seems.

Colleague calls the IT support because he forgot his Windows login after the holiday.
IT Support: "Please go to the intranet and write a ticket" - telephone call ended.

I'm actually a Dev, mostly just a shell scripter who needs to support 500 servers which run our applications. I install the new versions and check whatever is wrong if there are customer issues.
One release weekend everything went wrong, Development had to make new builds on the fly with hardly any time for testing.
It took 18 hours with no break.
It was extremely hard to concentrate, but being in the Skype group with everyone and finally getting everything fixed was quite rewarding.
Everyone just opened a beer and we stayed on the call for about 30 more minutes just to relax.

I like our Dev team way better than I like my actual colleagues, who merely mess things up and call me for the smallest thing without even thinking.

I wanna make you feel what you have brought into my house!!

I was working with security cameras once in a home automation project. One of those camera particularly stand out by offering a cgi without password request to view and change the current passwort and username.

Seriously wtf is wrong with you? I mean this thing automatically connects to an internet service offering everyone to connect to it with that passwort and username. And I know some of you might say "hey chill the cgi is only available on the wifi" - dammit no. Security is a lifestyle do it complete or get the fuck out. God knows what other mistakes there might be hidden in that thing screaming out to everyone to watch me taking a shit.

But that's not the end of it. My company arranged a call to the technical support of that camera so that I can explain the problem and a patch gets released. Those guys didn't give a shit about it and were even laughing at me. Fuck you!

So whoever is responsible - I will find you - and you will never see me coming.

When your call connects to overseas technical support...

Fuck you apple, and fuck your god damn shitty documentation.

Working with NFC enabled passes, their documentation says "payload max is 64 bytes"

What they ACTUALLY fucking mean is 64 ascii characters.

Also, the way they handle date time formats is fucked. They say they support W3C formats (iso) but what they actually mean is, they support a half assed version of a subset of it.

I told their chief engineer over a phone call and his response;

"I agree, our documentation is lacking"... HOW ABOUT YOU FUCKING UPDATE IT!

Also, how they handle json is just bad.

So my father has to deal with some vendors providing niche hardware and software solutions for a single department in the company.

Once the hardware finishes its work and transfers results to the managing PC, the PC has to upload those results to the server on the internet. The problem is that if no one's working with that setup for a few minutes the software in the PC can no longer communicate with the server.

Naturally, since idle time is in the equation, I thought of SO_KEEPALIVE (or whatever it's called in Windows). Wireshark confirms the absence of keepalive packets. However, the app doesn't seem to have any means to enable it... Hence the need to work with support guys.

One would expect the support to be professional, experts considering anything related to the app.

One would NOT expect to receive a call: "Hey, look, I was doing some googling on the internet... You might be right, enabling KA might help with the issue. We were discussing with our engineers and we tried to find some application that could enable KA on your computer. We couldn't find anything, but we believe that's the way to go. So give it a try and try to find some app on the internet that enables KA for our proprietary application". // everything in Lithuanian ofc.

I mean...seriously...?
I was startled to hear this suggestion. Since I expected them to be experts I assumed there's something IDK about Windows sockets -- could Windows enable KA globally, by-default? Did not find such a thing. Could Windows allow application A to control application B's socket options? Frankly, I'm too afraid to even look for this. I dislike Windows already. If this turned out to be true I'd probably become an anti-windows evangelist.

Not as much of a rant as a share of my exasperation you might breathe a bit more heavily out your nose at.

My work has dealt out new laptops to devs. Such shiny, very wow. They're also famously easy to use.
.
.
.
My arse.
.
.
.
I got the laptop, transferred the necessary files and settings over, then got to work. Delivered ticket i, delivered ticket j, delivered the tests (tests first *cough*) then delivered Mr Bullet to Mr Foot.

Day 4 of using the temporary passwords support gave me I thought it was time to get with department policy and change my myriad passwords to a single one. Maybe it's not as secure but oh hell, would having a single sign-on have saved me from this.

I went for my new machine's password first because why not? It's the one I'll use the most, and I definitely won't forget it. I didn't. (I didn't.) I plopped in my memorable password, including special characters, caps, and numbers, again (carefully typed) in the second password field, then nearly confirmed. Curiosity, you bastard.

There's a key icon by the password field and I still had milk teeth left to chew any and all new features with.
Naturally I click on it. I'm greeted by a window showing me a password generating tool. So many features, options for choosing length, character types, and tons of others but thinking back on it, I only remember those two. I had a cheeky peek at the different passwords generated by it, including playing with the length slider. My curiosity sated, I closed that window and confirmed that my password was in.

You probably know where this is going. I say probably to give room for those of you like me who certifiably. did. not.

Time to test my new password.
*Smacks the power button to log off*
Time to put it in (ooer)
*Smacks in the password*
I N C O R R E C T L O G I N D E T A I L S.

Whoops, typo probably.
Do it again.
I N C O R R E C T L O G I N D E T A I L S.

No u.
Try again.
I N C O R R E C T L O G I N D E T A I L S.

Try my previous password.
Well, SUCCESS... but actually, no.

Tried the previous previous password.
T O O M A N Y A T T E M P T S

Ahh fuck, I can't believe I've done this, but going to support is for pussies. I'll put this by the rest of the fire, I can work on my old laptop.

Day starts getting late, gotta go swimming soonish. Should probably solve the problem. Cue a whole 40 minutes trying my 15 or so different passwords and their permutations because oh heck I hope it's one of them.
I talk to a colleague because by now the "days since last incident" counter has been reset.

"Hello there Ryan, would you kindly go on a voyage with me that I may retrace my steps and perhaps discover the source of this mystery?"

"A man chooses, a slave obeys. I choose... lmao ye sure m8, but I'm driving"

We went straight for the password generator, then the length slider, because who doesn't love sliding a slidey boi. Soon as we moved it my upside down frown turned back around. Down in the 'new password' and the 'confirm new password' IT WAS FUCKING AUTOCOMPLETING. The slidey boi was changing the number of asterisks in both bars as we moved it. Mystery solved, password generator arrested, shit's still fucked.

Bite the bullet, call support.
"Hi, I need my password resetting. I dun goofed"
*details tech support needs*
*It can be sorted but the tech is ages away*
Gotta be punctual for swimming, got two whole lengths to do and a sauna to sit in.
"I'm off soon, can it happen tomorrow?"
"Yeah no problem someone will be down in the morning."

Next day. Friday. 3 hours later, still no contact. Go to support room myself.
The guy really tries, goes through everything he can, gets informed that he needs a code from Derek. Where's Derek? Ah shet. He's on holiday.

There goes my weekend (looong weekend, bank holiday plus day flexi-time) where I could have shown off to my girlfriend the quality at which this laptop can play all our favourite animé, and probably get remind by her that my personal laptop has an i2350u with integrated graphics.

TODAY. (Part is unrelated, but still, ugh.)
Go to work. Ten minutes away realise I forgot my door pass.
Bollocks.
Go get a temporary pass (of shame).
Go to clock in. My fob was with my REAL pass.
What the wank.
Get to my desk, nobody notices my shame. I'm thirsty. I'll have the bottle from my drawer. But wait, what's this? No key that usually lives with my pass? Can't even unlock it?
No thanks.

Support might be able to cheer me up. Support is now for manly men too.
*Knock knock*
"Me again"
"Yeah give it here, I've got the code"
He fixes it, I reset my pass, sensibly change my other passwords.
Or I would, if the internet would work.

It connects, but no traffic? Ryan from earlier helps, we solve it after a while.

My passwords are now sorted, machine is okay, crisis resolved.

*THE END*

If you skipped the whole thing and were expecting a tl;dr, you just lost the game.

Otherwise, I absolve you of having lost the game.

Exactly at the char limit

I've learned over the years that there's no such thing as a Proof of Concept app. You might as well call them beta versions since some salesperson or manager will see it and immediately tell clients about it who will buy it and then you have to support and expand it.

ComputerToucher: *opens Jira ticket* Dev team needs tokens for the APM for a new app with multiple tenants. Ezpz. Hey, developer. Do you want one golden token for all of your app tenants or would you like us to generate one token for each?

Developer: Let’s have a meeting to discuss it.

CT: It’s…an exceedingly simple question. One token or 4? Which does your app support?

Dev: Yeah I think we should discuss with this with the platform team, can you set up the call?

CT: (Internally) I am the platform team? Do you not know how your applica-never mind I’ll just ask the PM directly.

CT (in chat): I’ll ask PM to schedule the call.

*Goes back to Jira ticket, changes priority to 4, removes ticket from sprint entirely, picks something else to work on*

Just because I know how to program doesn't mean I know how to fix your goddamn computer. We have an IT support team. Call them!

Don't come to my desk asking about a computer problem, then stand there with a vacant stare when I say I can't help you. I've given you the support team's contact info several times already. I assure you, they specifically get paid to configure your emails, install printers, setup your VPN, etc. Now where the hell was I at...

Pro Tip: If you're working Tier 1 tech support, before you start reading your script to the caller, be sure to let the caller complete at least one sentence to tell you what steps he's performed and what the error message is vs. what you're thinking it is. That'll save you from a lot of grief with your boss who will ask you why the customer was screaming at you on the call recording to SHUT UP FOR A SECOND SO I CAN FINISH TELLING YOU WHAT THE PROBLEM IS!!!!!!!!!!!!!

Part of me loves devRant for it's diverse community of awesome people doing varied and interesting projects. And their ability to support and learn from each other, or at least agree to disagree.

Another part of me wants to host an API with an isTwat call that allows you to find out if someone's a twat or not, with links to their offending comments and rants. Along with a website for easy Twact™ checking.

Yes this is a rant about parents and work but I don't care!

So looks like my parents are going to kick me out because I don't have a full time job and according to them, I'm not looking...

I currently work in retail and have for the past 5 years and started working day 1 that I could have, been applying for IT positions when I'm one of the highest qualified on my area but get turned down so they can pay a teenager half the amount, apply for big retail chains that are "always hiring" like Coles, woolies and Kmart, get turned fucking down.

Don't qualify for government assistance as I'm just out of the earnings bracket, can't afford my own places, don't have my licence yet so I'm fucked...

But hey, atleast my parents will be rid of me and just dis-own me like my middle brother until I have a kid or they need tech support.

Why is getting work so fucking hard when you're qualified, I'm willing to even be a call centre guy but as soon as job possibilities come up I get fucked over time and time again -,-

What kinda blockhead moron at my ISP decided that I require a new modem & router that is managed by THEM! I'm not really baffled by the privacy concerns but more about that I am unable to manage my home network. I literally cant open ports, manage ip adresses and do other shit I NEED FOR WORKING AT HOME.
I cant print!
I cant read mail!
I cant access my network drives!
My website is down!
Colleagues are asking why the Minecraft server is offline!
And using the new brick they gave me as a modem only, is not possible as there is no setting to be found to turn the router off!
And if I call their imbecile's of support they tell my that if they change a setting, that my phone will disconnect. (The phone line is also connected to the modem!) And right after the support guy said that and wanted to start explaing me further steps, his settings apply and I get kicked off the line. Bruh! You knew this would happen so why didnt you work around it?!?!?!!
Thing is, this new modem isnt even necessary as it doesnt use a different standard like fiber for example.
If I cant figure out how to get my stuff to work again, I swear to god I will turn on full Karen mode and ramble into their next store looking to get some manager fired!
(Ill post an update soon!)

My coleague's story

- before leaving after long day at the office final look at support cases (after official support hours)
- sev1 ticket logged an hour ago, noone called us (although should have; after support hours)
- angry manager calls and demands to get in touch with the client immediately (we're already after support hours, FTS should pick the case, not us)
- we reach out. Customer has business-impacting case
- after initial info gathering: some cert got expired, they got a new one and placed it in the app's directory. The app still does not work
- the first question we ask: "are you sure you have placed it in the right directory?"
- "yes, we are sure. No problems there" - answers a voice with indian accent
- noone finds the root cause for hours.
- It's already 1am
- someone from client's specialists comes up with an idea: "are we sure the cert is in the right place? Let's try to move it to the same directory the old one was in the first place"
- .................................................
- production is working again
- "Why didn't anyone from support suggest this?!?!"
- .................................................
- 2am. Case solved, manager is informed everything's allright now.
- In the morning we get yelled at by the manager bcz we supposedly missed a sev1 ticket and were incompetent during the conf. call

This reminds me why I stay away from support. And why I started hating people. And why I do not work with indians (our ways are too different for me to stay sane and not to kill anyone).

#!/usr/bin/rant
So, we are a web development and marketing agency. That's fine... except now it seems that we are a marketing and web development agency. Where the head marketing guy feels it's his job to head up web development.

This is NOT what I signed up for.

When you offer web services to a client, the one meeting with the client should understand at least basic stuff, and know when to pull in a heavyweight for more questions. Instead, our web team is summarized by a guy who listens to 80's rock music in a shared office (used to be just me in there) and spends his days trying to get 30-year-olds on Facebook to click an ad.

He was on the phone yesterday with some ecommerce / CRM support, trying to tell them that they have an API, that "it's a simple thing, I'm sure you have it", and that's all we need to do business with them. Which is not his call, it's my call, but for some reason he's the one on the phone asking for API info. The last time I took someone else's word on an API, I underquoted the work and eventually found out that their "API" was nothing more than a cron job which places a CSV file on your server via FTP.

Anyway, we now have a full-time marketer and two part-time interns, with another ad out for an AdWords specialist. Meanwhile, I'm senior dev with a server admin / retired senior dev, and if we don't focus on hiring a front-end guy soon we're going to lose business.

Long story short, I'm getting sick of having a guy who does not understand basic web concepts run the show because he's the one who talks to the client.

I am thinking about leaving this platform. To be honest I don't get anything out of it anymore and the only thing keeping me here is the less-rant'ish content like @devNews or the stories.

I am actually a bit disappointed, the quality of devrant really did degrade alot in the last few months. Don't get me wrong but I feel like people have become "normies" over here. I don't mean that in an edgy or degrading way but let me explain. When I started here I had a very high opinion of the people here. Everyone seemed like a passionate / knowledgeable individual from whom you could hear interesting stories or learn. Maybe I just saw it like that because I was still a very inexperienced dev and was looking for a dev community. But nonetheless I think devRant transformed into a place of mediocrity.

Dont get me wrong I wouldn't think of myself as aspiring or generally "better" than anyone else on here, but the content over here got a little stale.

I am not the kind of person who would "rant", in the first place, so I may have a different mindset and to be honest "ranting" has always been a thing I looked down upon. It just does not support my style of thinking. I totally get that people sometimes need to "vent" their feelings but there is nothing productive to gain from ranting, like you ain't not improving your situation by doing it. The more passionate raters over here call people things, I would never even dream about saying to people. Don't worry I'm no sjw or something like it, I don't care if you do it. If it helps you sure, why not. But there is a point where you corner yourself so much that you stop respecting your colleagues because they wrote that shitty code, instead of helping.

Some tech sure is bad, but it is not getting any better by insulting it.

Another thing I use to notice are people, thinking so highly of them selfes / being so close-minded - that they only accept their own views as true. These are the people that I always try to avoid, but that is getting harder and harder as time goes on.

Collectivism and group thinking are very strong on devRant making it really hard to defend a unpopular opinion - I get that devRant is not the kind of platform that would support actual proper arguments/discussions - but I still feels like some people shove opinions down another people's throat with no reasoning behind it.

Arguments on devRant are always won by the person coming up with the most witty response. Having another opinion is always seen as offensive. That's not exactly the definiton of open-mindedness.

Another rather annoying thing are what I call the "non dev, dev's". See: As a developer you should aspire to understand what your doing - I won't get into this too much but one sentencd: How are things like serious "Semicolon memes" a thing? I am as much into memes as the next guy, but debugging 3 hours, just to find out its a typo. I mean come on...

I sure get that devRant is not the kind of place where you would find the people I am looking for, and that's why I am leaving.

My whole post may seem super negative of the platform - and it is to an extend - but I sure also had a good time back in the day - devRant as in "the platform" surely is not at fault, but a forum is only as good as the people on it. Maybe I changed, maybe devRant did. All I know is that it is not for me anymore.

I won't delete my account and I probably will not leave completely, but all I will do is the "once a week" checkout.

I've worked in a lot of customer service jobs and the more i have to deal with client, the more story starting to pile up. But something always come back and it's frustrating. The entitlement people have. I work as a Technical Support agent and for the most part i'm actually happy to help people with fixing their problems. But once in a while i always get that idiot that doesn't do anything i told him, blame me because "my fixes" don't work or just straight up don't listen to me and think they know better. Why the fuck do you call me if you need help if you're going to ignore everything i say and act like a fucking children. I'm not the one that call for technical support.

I know this place is more for Dev, but i'm sure those kind of things happen all the time when a client think he know more than the dev themselves...

I am stuck with another Postman.

Attrition in my current org is way to high in product teams and we have only one designer shared between ~100 people (10 product lines).

My ex-lead (a genius) and my skip level manager (very smart chap), both keep saying that my manager is a very good manager.

However, in reality, I don't find so.

- Only responds to my questions
- Ignores any other form of communication
- No help on any front
- No support or validation on my tasks (hence, I have to actively keep asking for feedback)
- Regularly cancels 1:1
- Involves other team members in 1:1 and cancels theirs as well
- Says I am doing well but keeps nitpicking in my work
- Hardly reviews anything

My company is amazing, pay is good, perks and opportunities are wonderful, kickass learning but my direct manager isn't making me feel comfortable working here.

Maybe she is too cramped with responsibilities but again, I have never seen her deliver anything and all she does is a postman job of taking inputs from her manager and pass on to me and coordinates until me and her manager decide to jump on a call and figure things out ourselves.

It's just been 3 months and I feel more annoyed than worried about being here.

Never lose your sense of wonder when it comes to working with clients. Client berated us saying her data were outdated. Ok. Check the file the third party that generated the data is sending us.

Outline all stated discrepancies in the data back to the client, showing that everything lines up with what we are receiving.

Client is frustrated. Contact the third party in their behalf.

Third party support: “oh yea, client had us start sending data to your competitor like a month ago”

Bruh. Bruh. Bruh.

Fortunately the client wants to stay with us and is getting their data pointed back but how in the hell do you forget that. The reason the client when looking at competition (at least guessing looking at previous call records) is to get faster processing of the data coming from the third party. How are you gonna forget you turned off the sending when you are so worried about speed?! Most of our clients are running 7-8 figure businesses by the way.

Rant/story

Ok, I've always respected my PM and took everything on me, but since a while I start getting bored at work and realised many wrong things with the company and management in general.

So, brief contextual situation for you guys, I used to be very shy, unconfident and submissive. That was 2 years ago. Now am much more confident and got my own techniques in managing my constant "in the moon"-mind and relational discussions with colleagues. No more stuttering and am now answering on the spot and focussed on the discussion.

So I was having a nice day extinguishing fires on our website, this evening my PM stressly-rushed into my office (which I share with 2 other colleagues), and pressured me into giving a phone call to some developer for a situation clarification: a Json endpoints seems to truncate text after some characters.

Just came back from the loo (not sorry for the details), had my thoughts about something else, as usual, and I was just like "chill, let me get my mind together and prepare myself to be on point for this phone call". Told her I need a few seconds and she was like "now now now" knowing me I'm a bit laid-back.

Grabbed the phone, saw she was laughing (always laughs whatever I do, I must be very funny) and went talking about me to my colleague (not backstabbing but like "I don't get why he needs to get prepped for a phone call"). I managed the phone call like a boss - like usual since I got more confident -, my pm left, I finished the call, went to her to tell her my conclusions on our issue, asked me if I checked the contract with our CMS company.

Told her nope, the Json is compatible with our DB-manager's API.

She coldly answered "right, will do it myself then", I was like ok, I know you won't do it, I'll get it done.

In 15 minutes I found the contract, notified her, analyzed it, and wrote a technical email to support.

Seriously, stop taking me for some retarded person and let me breathe

Huh.

(sing this in the "If I were a boy" melody from Beyoncé)

If I had a job,
I think I'd want to support,
this awesome platform we call devRant,
but right now sadly just can't...
[oooh]

If I had a job (again),
I think I would buy CodePeeen (amen),
by buy I mean I would buy plan pro,
but I ain't got no fixed income, no
[I ain't]

If I had no school,
I'd be game dev or web noob,
I would design like in the 90ies,
pink website showing panties, oh yes...
[that'd be cool!]

If I were adult,
I wouldn't laugh at these jokes,
I would know the hard and real life,
and maybe even have a loved wife...
[maybeeee]

Every night around midnight my internet turns to shit, ping jumps to 1000ms ... Lasts for a few hours.

Only tech support available at that time is cheapest call center in Bombay

"Okay please sir I am running the tests now please. Nothing is wrong sir from my end"

"Oh? What's the latency from your end to my modem?"

".... Sir I am runnings the tests..."

Bah! It's whack...

PayPal = GayPal

PHASE 1

1. I create my personal gaypal account
2. I use my real data
3. Try to link my debit card, denied
4. Call gaypal support via international phone number
5. Guy asks me for my full name email phone number debit card street address, all confirmed and verified
6. Finally i can add my card

PAHSE 2

7. Now the account is temporarily limited and in review, for absolutely no fucking reason, need 3 days for it to be done

8. Five (5) days later still limited i cant deposit or withdraw money

9. Call gaypal support again via phone number, burn my phone bill

10. Guy tells me to wait for 3 days and he'll resolve it

PHASE 3

11. One (1) day later (and not 3), i wake up from a yellow account to a red account where my account is now permanently limited WITHOUT ANY FUCKING REASON WHY

12. They blocked my card and forever blocked my name from using gaypal

13. I contact them on twitter to tell me what their fucking problem is and they tell me this:

"Hi there, thank you for being so patient while your conversation was being escalated to me. I understand from your messages that your PayPal account has been permanently limited, I appreciate this can be concerning. Sometimes PayPal makes the decision to end a relationship with a customer if we believe there has been a violation of our terms of service or if a customer's business or business practices pose a high risk to PayPal or the PayPal community. This type of decision isn’t something we do lightly, and I can assure you that we fully review all factors of an account before making this type of decision. While I appreciate that you don’t agree with the outcome, this is something that would have been fully reviewed and we would be unable to change it. If there are funds on your balance, they can be held for up to 180 days from when you received your most recent payment. This is to reduce the impact of any disputes or chargebacks being filed against you. After this point, you will then receive an email with more information on accessing your balance.

As you can appreciate, I would not be able to share the exact reason why the account was permanently limited as I cannot provide any account-specific information on Twitter for security reasons. Also, we may not be able to share additional information with you as our reviews are based on confidential criteria, and we have no obligation to disclose the details of our risk management or security procedures or our confidential information to you. As you can no longer use our services, I recommend researching payment processors you can use going forward. I aplogise for any inconvenience caused."

PHASE 4

14. I see they basically replied in context of "fuck you and suck my fucking dick". So I reply aggressively:

"That seems like you're a fraudulent company robbing people. The fact that you can't tell me what exactly have i broken for your terms of service, means you're hiding something, because i haven't broken anything. I have NOT violated your terms of service. Prove to me that i have. Your words and confidentially means nothing. CALL MY NUMBER and talk to me privately and explain to me what the problem is. Go 1 on 1 with the account owner and lets talk

You have no right to block my financial statements for 180 days WITHOUT A REASON. I am NOT going to wait 6 months to get my money out

Had i done something wrong or violated your terms of service, I would admit it and not bother trying to get my account back. But knowing i did nothing wrong AND STILL GOT BLOCKED, i will not back down without getting my money out or a reason what the problem is.

Do you understand?"

15. They reply:

"I regret that we're unable to provide you with the answer you're looking for with this. As no additional information can be provided on this topic, any additional questions pertaining to this issue would yield no further responses. Thank you for your time, and I wish you the best of luck in utilizing another payment processor."

16. ARE YOU FUCKING KIDDING ME? I AM BLOCKED FOR NO FUCKING REASON, THEY TOOK MY MONEY AND DONT GIVE A FUCK TO ANSWER WHY THEY DID THAT?

HOW CAN I FILE A LAWSUIT AGAINST THIS FRAUDULENT CORPORATION?

Lying recruiters really make my shit itch.

A couple of months ago a recruiter got in touch on linked in as he’d seen my cv on Indeed or somewhere.

He asks what I’m looking for and I tell him I want to move to a more development focused role rather than mosh mash of support, admin and Dev that I do at the moment.

He’s says he’s got just the role at a fairly local software company, and that the role would be at least 90% development blah blah blah.

So I set up a video call, and it immediately becomes clear that they want someone to do support/admin who might get to do a tiny bit of dev (they mainly asked about my experience with HTML) and I could tell they lost interest when I said I was more interested in backend development etc.

They didn’t want to progress the application as I wasn’t what they were looking for, which is fair enough they weren’t what I was looking for either.

But, do recruiters intentionally set out to lie to applicants about what a job is/entails or do they either get duff info from clients, or just not understand the job specs they are given?

I mean it wasted my lunch break (not including calls with the recruiter) and an hour of time for the CEO and Dev from the company.

Sony.

I don’t *hate* them, but I had really high hopes for Xperia smartphones back then, five years ago.

So I saved up and bought one. That’s what I got:
1. It was getting slower and slower
2. Micro usb broke just months after I got the smartphone
3. Sticky fragile screen with absolutely no oleophobic coating
4. NO UPDATES TO KITKAT AND LOLLIPOP! They just left us behind!

5. The main reason.

I catch moments with my camera. For me, camera is a vital feature, the most significant factor.

I once needed it really urgent and it just said “Camera is unavailable”. And that’s all. Camera is gone forever, broken. Factory reset haven’t fixed it.

You, alongside with Meizu, turned me away from android irreversibly and forever. When I heard about no update, I literally felt abused. Just like a girl whom random fuckboy made a proposal to, fucked and then left just months later.

With that level of customer support, basic respect to me as a user and buyer and that level of quality control, fuck you and your sloppy bricks you call smartphones. Maybe things are changing now, but I don’t care anymore and hardly ever will.

P.S. it heats up as hell, fucking pocket stove

Look here Mr Senior Tech if you don’t know 100% what you’re doing, don’t fucking touch the goddamn firewall with your fucking sausage fingers and you overblown call center team lead. I mean you need to have the confidence you would have if you were eating a banana and some one told you it was a poisonous berry, you’d laugh and eat it anyway, cause it’s obviously a banana. That’s the kind of confidence you need to have when fucking with the entire goddamn network configurations. I just went thru a 7 hour shit show because you THOUGHT you knew what you were doing. Not a damn thing was broken there. One service needed a hole in the firewall and you fucked all this beyond an easy fix. Now I’ll admit I don’t have that much confidence working with the firewall, that’s why I would fucking cal one of the companies that set it up even though we don’t necessarily have a support contract, it would have cost a lot damn less to have them work on it than for the whole company to be down and for me to have to stress over every fucking thing going (or not going) on.

OK Mr CEO/President whatever self aggrandizing title you want to call yourself today, where the fuck is your spine! You want to have support help boost your sales but don't tell sales that you are letting support handle some sales and sales is mad. Now you are quivering under the thumb of the Lead of Sales. What the hell. You are the leader of this company.

Why did you not stand up for your decision to begin with? I'm not going to get into whether or not it was good, but if you are going to make a decision to experiment with new things fucking stand by it and let everyone in the company know.

You've exacerbated the division between departments and ton this company further apart. If you don't start standing up for things, you are going to destroy all that you've helped build! Furthermore, I will not simply be your loyal vassal and watch all the people doing support for my products get fucked over. I will leave you high and dry if needed. I really hope you don't make it needed. You gave me a great shot to be honest, I'd hate to have to turn my back on you in anger. But don't think for a second I won't do it.

Your entire programming department has also been put in the cross fire of a fight you just made so much worse. You are the only one who can clean this up. Are you going to stand up for us? Are you gonna stand up for your self? Or will you just break and show us where the real power lies? We will find out soon.

First Post since... Long I guess?

I got a new project!! I am currently creating a Webserver Framework in Java. I can create fully functional websites with a few lines of JSON.
(Look below)

Currently I don't have direct Javascript support, but I am working on installable modules. With those the Web-Admin can code little code fragments that can be shown (live) on the webpage.

I am so hyped because it does work <3

(Pictures of development might follow)

(Can I even call it framework? Hm dunno.. )

I am a mechanical engineer first and my companies go to sysadmin second. So software developing isnt really my main field of expertise buuttt:

WHY IS SLOOPY SOFTWARE WRITING A VIABLE EXCUSE?

Story:
Yesterday i started to migrate some stuff from our old Win 2008 Server to the new 2016. Turns out there are some MS SQL Express Servers running. Quick check for what they are turns out that they are activly used. So far so good. For other reasons we have a new MSSQL 2017 Core Licence. So i thought, hey it would be nice to just move those 2012, 2008 and 2014 Express Servers to a real one that can use the entire machines capabilities.
After some try & error with exporting one of the softwares (where i had to elevate one the user rights to sysadmin for reasons) the entire system stopped working. I didnt deleted anything or changed anything! Well, i elevated user rights. After 2 hours of support call it turns out that the software stopped working cause i gave the database user sysadmin rights. I dont know enough about MSSQL to judge wether that is logical or not, but it sounds super illogical and i suspect sloopy software writing on the manufacturers part. One way or another, the excuse from the telephone support was "yeah, our software is a very fragile child"
Okay.
After i told all that my coworkers two of them were also "yeah, that is just how the [company] software is, you have to be careful with it"

Apparently it broke in the past for other minor stuff.
As an engineer i cannot build bridges that collapse when you use the left and the right lane at the same time. For an architect it isnt okay to build an house where the front door explodes when you open a window. It is not okay for a power tool to go out in a fireball when you accidently drill plastic with it. But for some weird reasons its socially acceptable for programs to be sloopy, buggy and only working under specific conditions. Since when is it okay for a car only to work when you know specific steps to make it run? Like, throwing your spare key in the gas tank, the kick the left wheel exactly three times and finally tapping the steering wheel 5 times left, 4 times right. What? That would be ridiculous? But that is exactly how that software works. You have to follow a specific step guide to make it work, EVERY TIME.

I. JUST. DONT. GET. IT

I recently tried to apply the same data analytics rationale that I use at work to my personal life. This is not a rant, it is more like an data storytelling of an actual use case I would like some input on.

I set a goal - gotta thin up a bit and calm down my ticker - and got a (almost unreasonably expensive) field expert consultant to yell at me about it for a couple hours.

I unravel the metrics - there is like a million weight-related KPIs and most say nothing at all. I have never seen an non-infrastructure measurable subject that could not be resumed to 2-5 performance metrics. I got overall weight, how well my nine-years-old business suit fits me, heart rate, and day-after relative muscle pain (it will make sense soon).

Then its data-pipeline time. I bought a cheap weight scale and smartwatch, and every morning I input the data in an app. Yes, I try to put on the suit every morning. It still does not fit.

After establishing a baseline, I tried to fit different approaches. Doing equipment-free exercises, going to the gym, dieting. None was actually feasible in the long run, but trying different approaches does highlight the impacts and the handling profile of each method.

Looking at the now-gathered data, one thing was obvious - can't do dieting because it is not doable to have a shopping list and meals for me and another for the family.
Gym is also off the table - too much overhead. I spend more time on the trip there and back than actually there.
And home exercise equipment is either super crappy or very expensive. But it is also the most reasonable approach.

So it is solutions time. I got a nice exercise bycicle (not a peloton), an yoga mat (the wife already had that one) and an exercise program that uses only those two resources. Not as efficient without dieting, not as measurable and broad as the gym, but it fits my workflow. Deploy to production!

A few months pass and the dataset grows. The signal is subtle but has support - it works! The handling, however, needs improvement, since I cannot often enough get with the exercise program. Some mornings are just after some hard days.

I start thinking about what else I can improve in the program, but it is already pretty lean and full of compromises.
So I pull an engineer and start thinking about the support systems and draft profile. What else could be draining my willpower and morning time?

Chores. Getting the kids ready for school, firing up the moka pot, setting the off-brand roomba, folding the overnight-dried clothes, cooking breakfast, doing the dishes, cleaning the toilets. All part of my morning routine. It might benefit from some automation.

Last month I got that machine our elders call "wasteful" and "useless crap lazy entitled Americans invented because they feel oh-so-insulted for simply doing something by hand like everyone always did" - a "dish-washer".
Heh, I remember how hard was to convince my mother-in-law that an remote-controled electric garage door would not make she look like an spoiled brat.
Still to early to call, but I think that the dishwasher just saved me about 25 mins every morning. It might be enough to save willpower for me to do more exercise.

This is all so reflective of all data analytics cases really are out in the wild - the analytics phase seems so small compared to the gathering and practical problem-solving all around. And yet d.a. is what tells you that you are doing the wrong thing all along. Or on what you should work next.

I get my satisfaction from old clients who have cancelled their service, bit then call months later for support.

Um... sorry can't help you :-D

Okay so my brother in law has a laptop that is... To put it mildly, chockful of viruses of all sort, as it's an old machine still running w7 while still being online and an av about 7 years out of date.

So my bro in law (let's just call him my bro) asked me to install an adblock.

As I launched chrome and went to install it, how ever, the addon page said something like "Cannot install, chrome is managed by your company" - wtf?

Also, the out of date AV couldn't even be updated as its main service just wouldn't start.

Okay, something fishy going on... Uninstalled the old av, downloaded malware bytes and went to scan the whole pc.

Before I went to bed, it'd already found >150 detections. Though as the computer is so old, the progress was slow.

Thinking it would have enough time over night, I went to bed... Only to find out the next morning... It BSoD'd over night, and so none of the finds were removed.

Uuugh! Okay, so... Scanning out of a live booted linux it is I thought! Little did I know how much it'd infuriate me!

Looking through google, I found several live rescue images from popular AV brands. But:
1 - Kaspersky Sys Rescue -- Doesn't even support non-EFI systems

2 - Eset SysRescue -- Doesn't mount the system drive, terminal emulator is X64 while the CPU of the laptop is X86 meaning I cannot run that. Doesn't provide any info on username and passwords, had to dig around the image from the laptop I used to burn it to the USB drive to find the user was, in fact, called eset and had an empty password. Root had pass set but not in the image shadow file, so no idea really. Couldn't sudo as the eset user, except for the terminal emulator, which crashes thanks to the architecture mismatch.
3 - avast - live usb / cd cannot be downloaded from web, has to be installed through avast, which I really didn't want to install on my laptop just to make a rescue flash drive
4 - comodo - didn't even boot due to architecture mismatch

Fuck it! Sick and tired of this, I'm downloading Debian with XFCE. Switched to a tty1 after kernel loads, killed lightdm and Xserver to minimize usb drive reads, downloaded clamav (which got stuck on man-db update. After 20 minutes... I just killed it from a second tty, and the install finished successfully)

A definitions update, short manual skimover, and finally, got scanning!

Only... It's taking forever and not printing anything. Stracing the clamscan command showed it was... Loading the virus definitions lol... Okay, it's doing its thing, I can finally go have dinner

Man I didn't know x86 support got so weak in the couple years I haven't used Linux on a laptop lol.

You wrote a little simple and clean mvc framework to work faster on some new projects. It can "compile" tags as {% var %} or {% array.key %} in the html code with support of {% for arrayOfHash in hash %} foreach construct and nice features, it can call api's callback in a smart way as ghost methods of a class, he can make routes with the route provider. You tested it and made a little example, after you went in the bathroom you read the index code and you started staring at the beauty and elegance of it. You go to bed happy and sleep. The day after you wake up and realize that it's unuseful because there's a lot of mvc framework that surely are better and ready to use, so you lost useful time. Have you ever feel this way? MVC: Me Versus Creativity.

Thoughts on forced emergency support?

I am with a company I generally like a lot but there are some things I generally despise about it. Like forced emergency support.

I am not good at it, I don't claim to be.. I generally struggle with anxiety, stress and depression, I specifically avoid roles that require on-call service .. I'm a senior level software engineer.

I find it very frustrating to be expected to be on-call from 7-7 in support of infrastructure I did not architect, did not code and basically know nothing about. They provided me with a ten minute discussion about ops genie and where to find internal support articles for my training and that's about it.

Last night I received an ops genie alarm and acked it as I was instructed to do, I went around the system looking for the alarm cause and basically had no idea what to do except watch our metrics graphing praying there wouldn't be an outage. Fortunately the alarm was for our load balancer scaling operation, it was taking a bit longer than usual ... Sigh of relief. Stay up til 6am and fall asleep..

Wake up to a few messages from various people asking why I didn't do this and that and it took me every inkling of my being to remain cordial and polite but I really just wanted to scream and say a bunch of shit that would probably get me fired.

What the actual fuck?

Why expect someone that has no god damn clue what they are doing to do something like this? Fuckin shit training and no leadership to mentor me and help me get better at this role, no shadowing, no regiment ..

#confused and #annoyed

Thoughts? Am I a bitch? Is it unreasonable for me to expect my job duties stay in line with what I'm actually good at!?

Thanks.

The most annoying hack I've had to deal with was back when I did IT support, actually. Level 1 call center tech at the time. Apparently someone fell for a phishing email and gave out his outlook credentials. The phisher used that email account to send out another phishing email to roughly 1800 employees.

Security Operations noticed, because this guy's job didn't generally involve sending out mass-communication emails. They investigated, figured out what had happened, and opted for the nuclear option: they reset the password for EVERY SINGLE ACCOUNT that received the email. All 1800 of them. Over the weekend.

I walked into the call center Monday morning and checked the call stats, then did a double-take. There were over 300 people waiting in the queue. I almost left and called in sick. Turns out it wasn't that bad though. Annoying to reset so many passwords and having no downtime due to the full queue, but on the other hand my stats were better that day than any other, since every call was a 5-minute password reset.

Storytime!

(I just posted this in a shorter form as a comment but wanted to write it as a post too)

TL;DR, smarts are important, but so is how you work.

My first 'real' job was a lucky break in the .com era working tech support. This was pretty high end / professional / well respected and really well paid work.

I've never been a super fast learner, I was HORRIBLE in school. I was not a good student until I was ~40 (and then I loved it, but no longer have the time :( )

At work I really felt like so many folks around me did a better job / knew more than me. And straight up I know that was true. I was competent, but I was not the best by far.

However .... when things got ugly, I got assigned to the big cases. Particularly when I transferred to a group that dealt with some fancy smancy networking equipment.

The reason I was assigned? Engineering (another department) asked I be assigned. Even when it would take me a while to pickup the case and catch up on what was going on, they wanted the super smart tech support guys off the case, and me on it.

At first this was a bit perplexing as this engineering team were some ultra smart guys, custom chip designers, great education, and guys you could almost see were running a mental simulation of the chip as you described what you observed on the network...

What was also amusing was how ego-less these guys seemed to be (I don't pretend to know if they really were). I knew for a fact that recruiting teams tried to recruit some of these guys for years from other companies before they'd jump ship from one company to the next ... and yet when I met them in person it was like some random meeting on the street (there's a whole other story there that I wish I understood more about Indian Americans (many of them) and American engineers treat status / behave).

I eventually figured out that the reason I was assigned / requested was simple:

1. Support management couldn't refuse, in fact several valley managers very much didn't like me / did not want to give me those cases .... but nobody could refuse the almighty ASIC engineers. No joke, ASIC engineers requests were all but handed down on stone tablets and smote any idols you might have.

2. The engineers trusted me. It was that simple.

They liked to read my notes before going into a meeting / high pressure conference call. I could tell from talking to them on the phone (I was remote) if their mental model was seizing up, or if they just wanted more data, and we could have quick and effective conversations before meetings ;)

I always qualified my answers. If I didn't know I said so (this was HUGE) and I would go find out. In fact my notes often included a list of unknowns (I knew they'd ask), and a list of questions I had sent to / pending for the customer.

The super smart tech support guys, they had egos, didn't want to say they didn't know, and they'd send eng down the rabbit hole. Truth be told most of what the smarter than me tech support guy's knew was memorization. I don't want to sound like I'm knocking that because for the most part memorization would quickly solve a good chunk of tech support calls for sure... no question those guys solved problems. I wish I was able to memorize like those guys.

But memorization did NOT help anyone solve off the wall bugs, sort of emergent behavior, recognize patterns (network traffic and bugs all have patterns / smells). Memorization also wouldn't lead you to the right path to finding ANYTHING new / new methods to find things that you don't anticipate.

In fact relying on memorization like some support folks did meant that they often assumed that if bit 1 was on... they couldn't imagine what would happen if that didn't work, even if they saw a problem where ... bro obviously bit 1 is on but that thing ain't happening, that means A, B, C.

Being careful, asking questions, making lists of what you know / don't know, iterating LOGICALLY (for the love of god change one thing at a time). That's how you solved big problems I found.

Sometimes your skills aren't super smarts, super flashy code, sometimes, knowing every method off the top of your head, sometimes you can excel just being more careful, thinking different.

Client: my website is down

Support: can you just google my ip and let me know your IP

Client : OMG google is down!!! Oops router was'nt plugged.

**Client is on call just incase you wonder :p

So after fucking around with me and promising me that I'd be first call if a position opened up but then hiring someone who didn't even show up for there previous interview, one of them messaged me saying a local ISP is looking to fill customer support positions...

Ho ho ho ho! Fuck you buddy! :-D

!rant

One of the downsides of my job is that I do User Support at three levels...

Sometimes they can with a valid support request, and sometimes it can be a easy one, sometimes isn't.

But there are times when they came with an idiotic situation that (most of times) it can be avoided if they can read the fucking message that the application in question show to them.

In those times, I already knew the problem they have by the time they already finished to describe it... In the meanwhile my thoughts go down into a rabbit hole and forgot the whole point of the call 😂

Oh... Well, at least I can fake that I was passing inside a tunnel 😂

Frustration at its peak !!

So the CTO of the company I recently joined, whom I considered to be cool personality of all the open culture in the office and open communication, seems to be all wrong.

Few days back he suddenly dropped a mail to all the tech team members mentioning that we need more streamlined process in the company and many more blah blah stuffs... to which all of us agreed.

But. But. But. The last line(small font size) mentioning that from now onwards we need to come on Saturdays too until further notice. I mean WTF !!? Seriously.

But today in stand-up when one of the guy asked the agenda, he just tossed the question saying that we need to be more active attending "client tickets". Goddammit. We are devs, not tech support.
To this one of the other dev, said the exact same thing that was going in everyone's mind. Call the team that are required on Saturdays. To which his reply was, " Come on Saturday, we will speak then".

I was like 👏👏👏

P.S. Not that we are not ready to come on Saturdays, but at least take consent of all the members in the team, if you all babble so much about open culture and shit. We have friends and family too to have fun with, and need to take little rest on weekends.
And most importantly, tell us some firm reasons to be there on weekends, not just "You have to come, because we said so!"
Period.

Not specifically a Dev job, but I did do a bit of development at this wifi startup. It was a wifi shop where we set up wifi for hotel clients all over the US. Anyways, they said I would make great money doing "on call" support, and me being an intern and naive I said absolutely I'd do it. Well 3 months later I was put on call essentially every day and one weekend I was with my mother and it was her birthday. At her party at this nice restaurant, with all of our close friends/family, I got a call. It took me 45 minutes to solve because of how idiotic the clients were, and after that I got 4 more calls equally as frustrating and long throughout that night. I asked for help from employees, the owner, ANYONE. Nobody helped. Needless to say I emailed the owner and said farewell that following Monday.

Fucking telecom and their shady ways of providing "service". Don't even need to consider paying for porn sites when my isp comes along with its own, overpriced service to fuck a customer in every way possible.

Probably other providers as well, but for now I'm fucking pissed at them because they already scammed my grandmother twice, when it comes to internet speed, probably because they thought she wouldn't notice either way.

My grandmother's residence can receive up too 200mbps, so she got a plan according to that. Installation of the router was included as a one time fee.

This is where they first scammed her, imo. They installed a router, that can route 100mbps at max. At first I though she got a plan for that speed.
An elder telecom technician, who was investing a completely irrelevant issue, switched it out for one than can handle uo to 1tbps. He had no obligation to do so and he didn't charge anything.
Seriously, probs to that one guy. He openly stated that telecoms pulls off this scam and switched it for free, since they have many of routers lying around anyways (I wonder why 🤔🤔🤔)

Anyways, guy switched out the router and BAMM! from ~80mbps to ~170, iirc.

Fast forward a couple of months I notice internet speed is capped out at 76mpbs. Capped out way to perfectly, to just blame the cable. But obviously the guys over at customer support do exactly that.

Calls telecom: "yeah, your contact only goes up to 100, 76 because of the cable. You need to pay extra to get up to 176".

Excuse me, what the fuck did you just say, shit nugget? We should pay extra for something you contest from us?

Yo, Mister ChromosomOverflow, don't think that relaying the responsibility to another number to call will put you out of the fucking shit you tried to pull off.

Edit: The contract states up to 1000, 200 or 100mpbs download depending on what the cables allow and in case of 200 there's 100mbps upload, but we also get capped out there at 20. I wish these fucker one gang rape per non-received mpbs

It all started with an undelivereable e-mail.

New manager (soon-to-be boss) walks into admin guy's office and complains about an e-mail he sent to a customer being rejected by the recipient's mail server. I can hear parts of the conversation from my office across the floor.

Recipient uses the spamcop.net blacklist and our mail was rejected since it came from an IP address known to be sending mails to their spamtrap.

Admin guy wants to verify the claim by trying to find out our static public IPv4 address, to compare it to the blacklisted one from the notification.
For half an hour boss and him are trying to find the correct login credentials for the telco's customer-self-care web interface.
Eventually they call telco's support to get new credentials, it turned out during the VoIP migration about six months ago we got new credentials that were apparently not noted anywhere.

Eventually admin guy can log in, and wonders why he can't see any static IP address listed there, calls support again. Turns out we were not even using a static IP address anymore since the VoIP change. Now it's not like we would be hosting any services that need to be publicly accessible, nor would all users send their e-mail via a local server (at least my machine is already configured to talk directly to the telco's smtp, but this was supposedly different in the good ol' days, so I'm not sure whether it still applies to some users).

In any case, the e-mail issue seems completely forgotten by now: Admin guy wants his static ip address back, negotiates with telco support.
The change will require new PPPoE credentials for the VDSL line, he apparently received them over the phone(?) and should update them in the CPE after they had disabled the login for the dynamic address. Obviously something went wrong, admin guy meanwhile having to use his private phone to call support, claims the credentials would be reverted immediately when he changed them in the CPE Web UI.

Now I'm not exactly sure why, there's two scenarios I could imagine:
- Maybe telco would use TR-069/CWMP to remotely provision the credentials which are not updated in their system, thus overwriting CPE to the old ones and don't allow for manual changes, or
- Maybe just a browser issue. The CPE's login page is not even rendered correctly in my browser, but then again I'm the only one at the company using Firefox Private Mode with Ghostery, so it can't be reproduced on another machine. At least viewing the login/status page works with IE11 though, no idea how badly-written the config stuff itself might be.

Many hours pass, I enjoy not being annoyed by incoming phone calls for the rest of the day. Boss is slightly less happy, no internet and no incoming calls.

Next morning, windows would ask me to classify this new network as public/work/private - apparently someone tried factory-resetting the CPE. Or did they even get a replacement!? Still no internet though.
Hours later, everything finally back to normal, no idea what exactly happened - but we have our old static IPv4 address back, still wondering what we need it for.

Oh, and the blacklisted IP address was just the telco's mail server, of course. They end up on the spamcop list every once in a while.

tl;dr: if you're running a business in Germany that needs e-mail, just don't send it via the big magenta monopoly - you would end up sharing the same mail servers with tons of small businesses that might not employ the most qualified people for securing their stuff, so they will naturally be pwned and abused for spam every once in a while, having your mailservers blacklisted.

I'm waiting for the day when the next e-mail will be blocked and manager / boss eventually wonder how the 24-hours-outage did not even fix aynything in the end...

Just got off a call doing some classic "I know you are not tech support but please help me connect my iPhone to my computer", and I heard the following words:

"What's the Windows start button?"

This was not a boomer. This was not a Gen Y, Gen X, or even Millenial!

I shit you not, a zoomer did not know what or where the windows start button was.

Language Warning

There year is 2019, and down here in Australia we have a fuckup called the NBN (National Broadband Network). We all have to switch to it, from ADSL2. Promised dreams and joys, only to be fucked again and again.

Paying $89 AUD per month for 25mbps, however only getting 0.61mBITSps at times. (Literally can see it at home.danferg.com)

Call up support. "Have you rebooted your router?" Yes. "Have you done a test?" Yes. "Can you send me the screenshot?" No, I did it through the CLI. "... What's a CLI?" Fuck.

"So.. have you got a test?" Yeah, I have 7000 of them, from each minute of the day for the past while. *Silence* "oh.... Ok well, we'll have to see if you qualify for a discount" DISCOUNT?! GIVE ME MY FUCKING MONEY BACK.

So at work, there is this class/model thing that's for storing translated strings. It also supports n-level nested macros, cascading lookup (e->d->c->b->a->blank), and I've added transforms too. The code is a bloody mess and very inefficient (legendary dev's code), but it's useful.

You call methods with a symbol representing one of the strings, and it does... whatever you ask, like return text, booleans, expand macros and submacros, pass in data to interpolate, etc.

But I just learned something today.
Its `.html` method... doesn't support html. In fact, calling it strips out all html, takes whatever is left, and attempts to convert that back into html. Because that makes so much sense. So, if you have an html string? Don't call html on it.

Also, macros use the same <angle brackets> as html tags, and macro expansion eats unknown macros, so... you can't mix html and macros, meaning you cannot inject values into your markup. That's a freaking joy to work around. (You end up writing a parser every time.)

So no, if you have an html string, you need to get the raw data out and handle it yourself. Don't reach for that shiny .html method; it'll just ruin your day.

It's the little things that make my day so terribly long.

The global joke of Information Security

So I broke my iPhone because the nuclear adhesive turned my display into a shopping bag.

This started the ride for my character arc in this boring dystopia novel:

Amazon is preventing me from accessing my account because they want my password, email AND mobile phone number in their TWO.STEP Verifivation.
Just because one too many scammers managed to woo one too many 90+y/o's into bailing their long lost WW2 comrades from a nigerian jail with Amazon gift cards and Amazon doesn't know what to do about anymore,

DHL is keeping my new phone in a "highly secure" vault 200m away from my place, waiting for a letter to register some device with a camera because you need to verify your identity with an app,

all the while my former car insurance is making regress claims of about 7k€ against me for a minor car accident (no-one hurt fortunately, but was my fault).

Every rep from each of the above had the same stupid bitchass scapegoat to create high-tech supra chargers to the account deletion request:

- Amazon: We need to verify your password, whether the email was yours and whether the phone number is yours.

They call it 2-step-verification.

Guess what Amazon requests to verify you before contacting customer support since you dont have access to your number? Your passwoooooord. While youre at it, click on that button we sent you will ya? ...

I call this design pattern the "dement Tupi-Guarani"

- DHL: We need an ID to verify your identity for the request for changing the delivery address you just made. Oh you wanted to give us ANOTHER address than the one written on your ID? Too bad bro, we can't help, GDPR

- Car Insurance: We are making regress claims against you, which might throw you back to mom's basement, oh and also we compensated the injured party for something else, it doesn't matter what it is but it's definitely something, so our claims against you just raised by 1.2k. Wait you want proof we compensated something to the injured at all? Nah mate we cant do that , GDPR. But trust me, those numbers are legit, my quant forecasted the cost of childrens' christmas wishes. You have 14 days or we'll see you in court haha

I am also their customer in a pension scheme. Something special to Germany, where you save some taxes but have to pay them back once you get the fund paid out. I have sent them a letter to terminate the contract.

Funniest thing is, the whole rant is my second take. Because when I hit the post button, devrant made me verify my e-mail. The text was gone afterwards. If someone from devRant reads this, you are free to quote this in the ticket description.

Fuck losing your virginity, or filing your first tax return, or by God get your first car, living through this sad Truman dystopia without going batshit insane is what becoming a true adult is.

I am grateful for all this though:

Amazon's safety measures prevented me from spending the money I can use to conclude the insurance odyssey, and DHLs "giving a fuck about customers" prevention policies made me support local businesses. And having ranted all this here does feel healthy too. So there's that.

Oh, cherry on top. I cant check my balance, because I can only verify my login requests to my banking account wiiiiiiith...?

I think I've reached some kind of job nirvana. My coworkers and I all complain about our work. We're overworked, underappreciated, underpaid, and and have to deal with all sorts of bullshit all the time. Pretty much everyone who has been on the team longer than a year is talking about quitting.

But I started at this company as a level 1 tech support phone technician before I transferred into the DevOps side of things, and that tech support job was SO much worse. Way more stressful, way less pay, mandatory overtime, horrible scheduling, being forced to remain calm while people hurl insults at you over the phone, and it was a dead-end job with a high turnover rate and almost no opportunities for advancement of any kind.

And every time I think back on that job, I realize that what I have now is actually pretty great. I'm paid well (still underpaid for the job I do, but catching up really fast due to my current boss giving me several big raises to keep me from quitting lol). I deal only with other tech people like developers and data scientists so no more listening to salesmen insult me on the phone. I'm not in any sort of customer service role so I can call people on their bullshit as long as I'm professional about it. I'm salaried so they can't make me work horrible shifts. 99% of my days are a normal 9-5 workday. I actually have a reliable schedule to plan around.

People treat me like the adult that I am.

I'd get a similar experience at other, better-paying companies, for sure, but what I have now is still pretty great.

I'm sure I'll be back in a few days to rant about more nonsensical bullshit and stress, but for now I'm feeling the zen.

Fucking microshaft! I bought a custom controller from their shop as a birthday gift to my brother. Fucking first thing the website crashes with 500 with my main account so I call support. Said them its a backend issue and they should let the devs investigate. Support says they can't even contact them in anyway shape or form. Fucking great!
So since my account seems to has broken their backend I create another account using some random email while support tells me to fucking log in and out again (yeah man I tried that). OK wonderful new account worked I can buy the controller.

Now one year later the controller just fucking stops working (probably why its called Xbox one! controller). Wonderful I paid 90€ for that shit thing and now it won't connect anymore. Tried everything and searched countless forums, nothing helped. Fuckers say: JuSt ConNeCT iT tO YoUr XbOx oNe and it might magically work (TM). You fuck I bought it for PC why the fuck can I not just fix it using a PC. Do you want me to buy a fucking Xbox for 500 bucks just to get the fucking controller to work!? You shitfaced monkey!

OK then lets try that support again because that worked so well last time. I put in the serial number and... Fucking unrecognized number. Unrecognized number my ass. Go suck on a spiked club you buffoon!

Now I'm fucked because I don't have the fucking receipt anymore and the email was send to that fucking temp account I don't even know the email address for anymore (ノ°益°)ノ

Today started off like a normal day and then i got a call from my aunt and she asked if i could set up her new iPhone 8 plus. and once i got there i did and it was no biggie. and then she pulls out four more boxes and has me set all of them up for family members.

WHY DOES EVERYONE THINK IM TECH SUPPORT. it’s just so fucking annoying.

Got a call for a software developer post. Arrived early.I was surprised that there were prolly 15-20 people at the lobby waiting for their schedule. When it was my turn, I introduced myself and discussed some of the projects I did. The interviewer interrupted me and told me that she was interviewing for customer support. I immediately left the room after being informed that I was a fresh grad applying for a developer position.

I used to work in a Tech Support department where everybody was constantly pranking each other.

In one of the iterations of such events one of the guys actually forked the source of a login page, in one instance of the app that was running in a VM, and edited the code so it would redirect the user to a lemon party'ish website.

It was quite an upgrade to the old M.O. where people would just email themselves messages with seemingly bureaucratic call to actions containing hyperlinks to the same lemon party'ish websites.

And the most direct approach, which is to type those directly into one's browser if the laptop is left unattended & unlocked due to a trip to the toilet.

Well here it goes,

I started out in customer support (A lot of stuff to tell here).

1.
One of my colleagues would come to work drunk, like every day he would smell of boze (the hard stuff 80%+). When a customer got on his nerves he endet the call and threw his Keyboard across the room. He worked in the company 3+ Years after I left.

2. Another colleague would connect to his Personal Computer at his home and play WoW while at work ( Allthough the man was a genius with a lot of free time, until a new task was assigned to him)

3. My Boss at the time did some really shitty things. I worked 17 hour days (while I was 18) for a week, and at the end of the week he shredded the accrued overtime with some Bullshit Explanation. (I did not stay long after this shitshow happened).

4. A dispatcher who sent our technicians out scheduled their tasks so that they were on the road for weeks and did not see their families. This led to a very strong turnover among technicians.

And yes, this company still operates today.

Applied in a company for a development work, as I have been a developer for some time now and want to switch jobs. The new company was larger and I had no experience of how processes work at larger companies.

I got a call and after the usual chit-chat I got asked if I would be interested in a support role. Since this was new to me I was afraid to flat-out say 'no', so I told them that I had applied to a developer role through their website. They said that theirs is a service-based company and interaction to clients is something everyone has to do. I started digging, as to why the current position is different from the one indicated on the website.
After some more conversation, the call ended.

Later I came to know from an acquaintance that there are both support and development roles at that company and since support positions are few people's "first choice" they first try all the candidates that call; those that fit into the support roles are assigned there.

Needless to say, the compensation and general nature of the support jobs is much inferior to proper development positions.

I dodged a bullet.

In my firm we've got a shadow IT team where I'm part of. Sometimes we need to call the "IT support team" who are lacking the knowledge of common IT sense. Some weeks ago I called them up to extend our ip range since we've got no rights to do it ourselve. They replied with: please disconnect the cable and reconnect it. (Bear in mind our lease time was 24h)

Some other guy called me up to check my pc for viruses... he was looking for the task manager so I pushed ctrl shift esc and he asked me wondering HOW did you do this? He even didn't know things like %appdata%. I had a talk with him and gave him as much tips as I could.

The poor fella

Thanks for reading my nonsense post

When hosting company changes mysql host name from localhost to mysql. And you spend hour to see why your app does not connect to db because you don't wanna call support. &#-+_$&#&