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#3 Worst thing I've seen a co-worker do?
A 20-something dev, 'A', back in the early days of twitter+facebook would post all his extracurricular activities (drinking, partying, normal young-buck stuff). The dev mgr, 'J', at the time took offense because he felt 'A' was making the company look bad, so 'A' had a target on his back. Nothing 'A' did was good enough and, for example, 'J' had the source control czars review 'A's code to 'review' (aka = find anything wrong). Not sorting the 'using' statements, and extra line after the closing }, petty things like that. For those curious, orders followed+carried out by+led by 'T' in my previous rant.
As time went on and 'T' finding more and more 'wrong' with A's code, 'J' put A on disciplinary probation. 'A' had 90 days to turn himself around, or else.
A bright spot was 'A' was working on a Delphi -> C# conversion, so a lot of the code would be green-field development and by simply following the "standards", 'A' would be fine...so he thought.
About 2 weeks into the probation, 'A' was called into the J's office and berated because the conversion project was behind schedule, and if he didn't get the project back on track, 'A' wouldn't make it 30 days. I sat behind 'A' and he unloaded on me.
<'A' slams his phone on his desk>
Me: "Whoa...whats up?"
A: "Dude, I fucking hate this place, did you hear what they did?"
<I said no, then I think we spent an hour talking about it>
Me: "That all sucks. Don't worry about the code. Nobody cares what T thinks. Its not even your fault the project is behind, the DBAs are tasked with upgrades and it's not like anyone is waiting on you. It'll get done when it's done. Sounds like a witch hunt, what did you do? Be honest."
A: "Well, um...I kinda called out J, T, and those other assholes on facebook. I was drunk, pissed, and ...well...here we are."
Me: "Geez, what a bunch of whiney snowflakes. Keep your head down and you'll get thru it, or don't. Its not like you couldn't find another job tomorrow."
A: "This is my first job out of college and I don't want to disappoint my dad by quitting. I don't even know what I'm supposed to be doing. All J told me was to get better. What the fuk does that even mean?"
Me: "He didn't give you any goals? Crap, for someone who is a stickler for the rules, that's low, even for J."
Fast forward 2 weeks, I was attending MS TechEd and I was with another dev mgr, R.
R: "Did you hear? We had to let 'A' go today."
Me: "What the hell? Why?"
R: "He couldn't cut it, so we had to let him go."
Me: "Cut what? What did he do, specifically?"
R: "I don't know, 'A' was on probation, I guess he didn't meet the goals."
Me: "You guess? We fire a developer working on a major upgrade and you guess? What were these so-called goals?"
R: "Whoa...you're getting a little fire up. I don't know, maybe not adhering to coding standards, not meeting deadlines?"
Me: "OMG...we fire people for not forming code? Are you serious!?"
R: "Oh...yea...that does sound odd when you put it that way. I wish I'd talk to you before we left on this trip"
Me: "What?! You knew they were firing him *before* we left? How long did you know this was happening?"
R: "Honestly, for a while. 'A' really wasn't a team player."
Me: "That's dirty, the whole thing is dirty. We've done some shitty things to people, but this is low, even for J. The probation process is meant to improve, not be used as a witch hunt. I don't like that you stood around and let it happen. You know better."
R: "Yea, you're right, but doesn't change anything. J wanted to do it while most of us were at the conference in case 'A' caused a scene."
Me: "THAT MAKES IT WORSE! 'A' was blindsided and you knew it. He had no one there that could defend him or anything."
R: "Crap, crap, crap...oh crap...jeez...J had this planned all along...crap....there is nothing I can do no...its too late."
Me: "Yes there is. If 'A' comes to you for a letter of recommendation, you write one. If someone calls for reference, you give him a good one."
R: "Yea..yea...crap...I feel like shit...I need to go back to the room and lie down."
As the sun sets, it rises again. Within a couple of weeks, 'A' had another job at a local university. Within a year, he was the department manager, and now he is a vice president (last time I checked) of a college in Kansas City, MO.13 -
Hey @Root! I know you won't have time to finish Ticket A before holiday vacation, so work on Ticket B instead.
I finished Ticket A in time. except for converting/fixing some horrible spaghetti monstrosity. More or less: "we overwrote this gem's middleware and now it calls back into our codebase under specific circumstances, and then calls the gem again, which calls the middleware again." Wtf? It's an atrocity against rationality.
The second day after vacation:
Hey @Root, drop Ticket B and work on Ticket C instead. Can you knock this out quick, like before friday? ... Uh, sure. It looks easy.
Ticket C was not easy. Ticket C was a frontend CSS job to add a print button, and for unknown reasons, none of the styles apply during printing. The only code involved is adding a button with a single line of javascript: `window.print()`, so why give it to the chick who hasn't been given a frontend ticket in over a year? Why not give it to the frontend guy who does this all day every day? Because "do it anyway," that's why.
And in somewhere between 13 (now 5) minutes and two hours from now, I'm going to have a 1:1 with my boss to discuss the week. Having finished almost all of Ticket A won't matter because it's not a "recent priority" -- despite it being a priority before, and a lot of work. I've made no progress on Ticket B due to interruptions (and a total and complete lack of caring because I'm burned out and quite literally can no longer care), and no progress on ticket C because... it's all horribly broken and therefore not quick. I assigned it to Mr. Frontend, which I'll probably get chewed out for.
So, my 1:1 with bossmang today is going to be awful. And the worst part of all: I'm out of rum! Which means sobriety in the face of adversity! :<
but like, wtf. Just give me a ticket and let me work on it until it's done. Stop changing the damn priorities every other freaking day!rant idk shifting priorities but why is all the rum gone? past accomplishments don't matter atrocity against rationality sobriety in the face of adversity17 -
I noticed something...
I drink a lot of coffee. I also drink tea. But usually when I want something sweet. So, lots of sweetener.
Sometimes I go and make me a cup of coffee and a cup of tea at the same time. And then, then it happens.
When I want to sip from my cup of tea and I reach for my tea, everything is fine. Same goes when I want a sip of coffee.
But woe me when I want a sip of tea and accidentally take a sip of coffee. You see, it's not the rapid switching between coffee and tea, it's the expectation of taking a sip of sweet tea and getting bitter black coffee. Suddenly coffee is the most disgusting thing I've ever drunken.
But give me half a minute and then I drink a sip of coffee on purpose and I like it again.
Yet, while I don't expect coffee, I feel like a ten year old who stole a sip of coffee from his parents' mug.
So I surmise, my frontal lobe has detected coffee as something good and must override the fact that I don't like the taste or something like that. But to do so it must anticipate coffee. Anyone willing to experiment with that to figure out if that's normal or if I am just weird?18 -
This brings joy
https://reddit.com/r/technology/...
Bypass paywall:
A series of scandals and missteps has damaged Facebook's reputation so much that the company is being forced to pay ever larger compensation to hire and retain workers, according to industry recruiters, former employees, and data reviewed by Insider.
The company has always competed aggressively for talent, and the tech job market in general is on fire. But a deteriorating public image means the social-media giant now has to outbid other major tech companies, such as Google.
"One thing Facebook can still do is pay a lot more," said Jose Guardado, an experienced tech recruiter and the founder of Build Talent. "They can easily throw more compensation at people they currently have, and cover any brand tax and pay a little more to get people to come on."
Silicon Valley companies thrive or whither based on their ability to recruit the smartest employees. Without a steady influx of engineers and other technical experts, new products and important updates take longer to release, and rivals can quickly get ahead. Then there's the financial cost: In 2022, Facebook projected, expenses could jump as high as $97 billion from $70 billion this year, in large part because of "investments in technical and product talent." A company spokesperson did not respond to a request for comment.
Other companies, and even whole industries, have had to increase compensation to overcome hiring and retention problems caused by scandal and shifting public perceptions, said Alan Johnson, a managing director at the compensation consulting firm Johnson Associates. "If you're an oil company, if you make cigarettes, if you're in cattle or Wells Fargo, sure," he said.
How well this is working for Facebook is debatable as the company has more than 4,300 open jobs and has seen decreasing rates of acceptance on job offers, according to internal documents reported by Protocol. It's also seen dozens of high-level executives leave this year, and recruiters say employees are now more open to considering jobs elsewhere. Facebook used to be a place that people rarely left, given its reach, pay, and perks.
A former Oculus engineer who left last year said Facebook could now be seen as a "black mark" on someone's career. A hardware engineer who exited in 2020 shared similar sentiments: They said they quit because of concerns about misinformation on the platform and the effect of that on children. Another employee said their department was dissolved in late 2019 by Facebook and, although the company offered another position that paid more, they left last year anyway for a different industry. The workers, and many other people who spoke with Insider for this story, asked not to be identified because of the sensitive nature of the topic.
For those who stick around and people who take new jobs at Facebook, base pay and stock grants have gone up a "sizable" amount in the past year, said Zuhayeer Musa, cofounder of Levels.fyi, a platform that collects pay data based on verified offers and compensation disclosures.
During the second quarter of 2021, the median compensation for an upper-mid-level engineer, an E5, was $400,000, up from $380,000 a year earlier. For an E4, the median pay jumped to $276,000 from $256,000 in the same period. For both groups, the increases were double the gains between 2018 and 2019, Levels.fyi data showed.
Musa, who's firm also offers pay-negotiation coaching, said previously that the total compensation ceiling for an E5 engineer at Facebook was $450,000. "We recently had a client get up to $510,000 for E5," he added.
Equity awards at the company are getting more generous, too. At the group-director and VP levels, Facebook staff are getting $3 million to $6 million in restricted stock units each year, another tech recruiter said. Directors and managers are getting on average $1 million a year. In engineering, a high-level engineer is getting $600,000 in stock and a $75,000 bonus, while even an entry-level engineer is getting $50,000 to $100,000 in stock and a $20,000 to $50,000 bonus, Levels.fyi data indicated.
Even compared to Google, Facebook's stock awards are generous and increasing, Levels.fyi data shows. While base pay is about the same, Facebook offers more in stock grants, significantly increasing total compensation. At Google, entry-level equity awards range from $20,000 to $38,000, while Facebook grants are worth $40,000 to $60,000. Sign-on bonuses at Facebook are often about $50,000, while Google gives about $20,000, according to the data.
"It's not normal, but it's consistent with the craziness that's happening in the market right now," said Aalap Shah, a managing director focused on the tech industry at the consulting firm Pearl Meyer.11 -
Thoughts on forced emergency support?
I am with a company I generally like a lot but there are some things I generally despise about it. Like forced emergency support.
I am not good at it, I don't claim to be.. I generally struggle with anxiety, stress and depression, I specifically avoid roles that require on-call service .. I'm a senior level software engineer.
I find it very frustrating to be expected to be on-call from 7-7 in support of infrastructure I did not architect, did not code and basically know nothing about. They provided me with a ten minute discussion about ops genie and where to find internal support articles for my training and that's about it.
Last night I received an ops genie alarm and acked it as I was instructed to do, I went around the system looking for the alarm cause and basically had no idea what to do except watch our metrics graphing praying there wouldn't be an outage. Fortunately the alarm was for our load balancer scaling operation, it was taking a bit longer than usual ... Sigh of relief. Stay up til 6am and fall asleep..
Wake up to a few messages from various people asking why I didn't do this and that and it took me every inkling of my being to remain cordial and polite but I really just wanted to scream and say a bunch of shit that would probably get me fired.
What the actual fuck?
Why expect someone that has no god damn clue what they are doing to do something like this? Fuckin shit training and no leadership to mentor me and help me get better at this role, no shadowing, no regiment ..
#confused and #annoyed
Thoughts? Am I a bitch? Is it unreasonable for me to expect my job duties stay in line with what I'm actually good at!?
Thanks.15 -
devops - im sick of everyone mis-using this term
it seems like everyone in the industry (even famous ppl and youtubers, not just recruiters) have clung to this word and use it as a blanket statement and it pisses me off. two parts of the word, dev (you know, development) and ops (operations, keeping shit going). yet ppl use this whenever there's more than one machine being used or something. like it's in aws must be devops, it's a cluster of machines must be devops, it's a lot of ci/cd so it's clearly devops.
if youre not keeping a system alive, debugging it, fixing errors in the environment -and- creating said environment then using the operations work to influence your development, how is it devops?
you made a build server with some kind of orchestration tool. how is that deovps?
you have a ci/cd pipeline that's in aws. how is that devops?
you built a cloud cluster in aws/gcp/azure but hand it off to another team that monitors it and pokes and prods. how is that devops?9 -
Weekly Q: How do you keep yourself motivated?
A: No matter what - I allocate a little bit of time every week to something I really care about right now.
When I was green it was mostly learning. Now it's mostly codebase cleanup, dev experience improvement or dabbling with some feature that's not prio.
Might not sound like a lot but doing it weekly does add up. -
The universe has taken a cactus.
It proceeded to gift the cactus with a toxin that greatly enhances the stimulus of pain.
After the universe watched it's miraculous creation it decided to shove it up so far my arse that my gag reflex turned on and I puked a lot of cactus.
Didn't sleep well, weekend hardware migration finish, today an old server got moved.
Some part, most likely the redundant PSU, had a short circuit - decided to take the switches out... Which are the only non redundant hardware...
There was only one critical system in the whole rack, that was one redundant firewall.
Guess what happened..... Naaaa?
*drum roll*
For whatever reason, the second firewall didn't kick in, so large part of internal network unreachable as VPN was on the firewall.
:thumbsup:
That's not cactus level yet.
Spontaneously a large part of the work at home crew decided to call, cause getting an email wasn't enough.
So while all the phones were ringing and we had the joyful fun to carefully take apart a whole rack to check for possible faulty wiring / electric burns / hardware damage and getting firewall up and running again...
Some dev decided to run a deployment (doable as one of the few working at the company at the moment -.-).
I work from home, but we had a conference phone call running the whole time so I could "deescalate" and keep others up-to-date. So me on headphone with conference call, regular phone for calls, while typing mails / sms for de-escalation.
Now we're reaching cactus level, cause being tortured by being annoyed out of hell by all telephone ringing, the beeping of UPS (uninterruptible power supplies), the screaming of admins from the server room and the roaring of air coolers…
Suddenly said dev must have stood in the midst of the chaos… and asked for help cause "the deployment broke, project XY is offline"...
I think it was the first time since years that I screamed at the top of my lungs.
Bad idea (health issues)… but oh boy was it a pleasure to hear my own voice echo through the conference speaker and creating an echoic sound effect.
It was definitely worth coughing out my loungs for the next hour and I think it was the best emotional outburst ever.
I feel a bit sorry for the dev, but only a tiny bit.
After the whole rack thing, the broken deployment fixing and the "my ears are bleeding and I think I will never be able to talk again" action...
We had to roll out several emergency deployments to fix CVEs (eg libexpat).
This day was a marvelous shit show.
I will now cry myself to sleep with some codein.1 -
I've had a lot of jobs, and they've all employed some form of single sign-on. But all of them have required enough individual logins for various services that I had to maintain a full category for that employer in my keepass. Until now.
This company has, by far, the most comprehensive SSO I have ever seen. Perhaps it should not be surprising that it works so well, as it is 100% made in-house. But for a company of this size, that's an amazing achievement. It speaks to excellent planning, it seems to me.
Anybody else ever worked for a large company that had a truly unified SSO?2 -
So I found put what is maladaptive daydream is. I always had it. Recently when I experienced it again, I tried to understand, and I got to a lot of things about it. Researches on handling it are very new and doesn't provide much support but I will deal with it. This podcast talks about it, I can relate to everything but the suicide part:
https://podcasts.google.com/feed/...
In short, when you daydream so much that you have very detailed daydreams and it interrupts your work, your relationships etc. that's when daydreaming becomes maladaptive. As so many people have it but it is not talked about it much, I wanted to put this post on.
I will try to control it with mindfulness and taking care of my body. I hope it will work.4 -
Best:
Seeing ALL the members of my team finally coming into their own. One person tackled our entire not-at-all-simple CI/CD setup from scratch knowing nothing about any of it and, while not without bumps in the road, did an excellent job overall (and then did the same for some other projects since he found himself being the SME). Two of my more junior people took on some difficult tasks that required them to design and build some tricky features from the ground-up, rather than me giving them a ton of guidance, design and even a start on the basic code early on (I just gave them some general descriptions of what I was looking for and then let them run with it). Again, not without some hiccups, but they ultimately delivered and learned a lot in the process and, I think, gained a new sense of self-confidence, which to me is the real win. And my other person handled some tricky high-level stuff that got him deep in the weeds of all the corporate procedures I'd normally shield them all from and did very well with it (and like the other person, wound up being an SME and doing it for some other projects after that). It took a while to get here, but I finally feel like I don't need to do all the really difficult stuff myself, I can count on them now, and they, I think, no longer feel like they're in over their heads if I throw something difficult at them.
Worst:
A few critical bugs slipped into production this year, with a few requiring some after-hours heroics to deal with (and, unfortunately, due to the timing, it all fell on me). Of course, that just tells us that next year we really need to focus on more robust automated testing (though, in reality, at least one of the issues almost certainly would not - COULD NOT - have been caught before-hand anyway, and that's probably true for more than just one of them). We had avoided major issues the previous three years we've been live, so this was unusual. Then again, it's in a way a symptom of success because with more users and more usage, both of which exploded this year, typically does come more issues discovered, so I guess it tempers the bad just a little bit.2 -
Oh my... I'm so exhausted and tired of everything. First I got really sick for two weeks and couldn't work. I also collapsed on the floor one night and hurt myself. Well what happens yesterday? You guessed it - I fell down the stairs and hurt exactly the same spots as two weeks ago... (no I was not drunk).
And then I have to work on a holiday today (yes, still with that same fucking shitty shopware project) because I have to attend an appointment in a different country on Thursday (I need Thursday off, but I don't have any vacation left).
So here I'm sitting almost crying in pain because of this FUCKING project, everything hurts, I still can't think straight and shopware is denying my refresh tokens. FUCK THIS JOB. Seriously. Fuck it. I have had the chance to look into a lot of companies and do different things, but this is the worst.
Nobody fucking cared about the project for nearly 8 months, and now that I'm close to leaving the company they begin to act like "oh well it must be done by then". ARE YOU FUCKING KIDDING ME?! I told them a million times I need help and that I won't be able to finish it in time. That's what happens when nobody plans a project, but accepts it anyways because "it brings in money".
Seriously?! This project has been a waste of money and my energy and nerves. We're already 100% over the budget and will never ever see one cent coming from this shitty project. WHY FOR FUCKS SAKE IS IT THAT THOSE PEOPLE JUST DONT SEE IT WHEN A PROJECT IS GOING DOWN THE FUCKING DRAIN?!5 -
I find it insightful when people actually convert their rant into a knowledge bomb 💣💥😅 https://hackersandslackers.com/flas...
Finally getting to know clear advantages of "application factory" over how Flask apps are usually sugar-coated in scarce tutorials.
This article also points out one of the core problems with Flask documentation and, consequently, a public view on Flask's feature parity with Django.
Ever wondered why it's looked upon as not very strong rival to Django? That's documentation... again, we come to that 😔⌨️🗑 It stretches a lot of commentary and side notes, but forgets to mention best practices from community.rant overlooked patterns where are my blueprints monopoly of django poor documentation tutorial hell make factory great again flask python -
I have some down time at work & nobody on my team has any extra work to go around, so I thought I'd use the down time to learn a new skill. I am a front end developer who mostly works with HTML, CSS, PHP & a small amount of JavaScript. I do a lot of work with flex box, and frameworks like bootstrap. I've been considering learning angular or working on my php as that's my weak area. Any suggestions on cool things to learn and/or where to learn them?1
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Did someone already thought about how color highlight can be better? It's been 4-5 years now that I'm coding on a virtual console that run on iPad with a monochrome code editor. Despite the fact that's remind me the old days when I was 8 years old, that doesn't stop me for coding with it.
I mean, is it really important to know that strings are red and numbers are yellow? How does that help me? They are both literal and behave to the user-content categories.
I was talking with my friend, and he says he likes to know if something is a keyword or an identifier. In C++, a lot of common keywords to define stuff and control the flow are often the first word and easy to spot.
A couple of months ago, I tried Flutter, and the editor can highlight ident blocks and give them different colors, but with Flutter, it's easy to get 10 or more ident levels, Does the color help? Splitting the code does.
I think, there is so much stuff that is more important than coloring the grammar of a language. For instance: knowing if an identifier belongs to which Rust Crate because, It's easy to stack 10 or more dependencies in one file that as better chances of names collisions.
Knowing if an identifier was recognized, if it used, if it's a local, a member, a global, a compiled value or a macro seems more important.
I would like to color block of code that is important or sensible. That will help my coworker about the severity of a particular place in the code.
What do you think?1 -
ugh... laptops are like , crazy addictions.
1 year ago, my hp laptop was the best for me, building android studio apps , keeping daily backups of all my home's appliances comfortably in it, running games and various softwares . i would carry it anywhere without fearing of any damage thanks to heavy cases and keyboard covers.
till i started my first job who gave me an intel mac to work with.I got a revised definition of a laptop. laptops are not what i knew .
- a laptop is something which does not take 20+ minutes to build android apps and can build in 60 seconds too
- a laptop is something which does not need to have a shitty plastic body and can have a high quality metal body.
- a laptop is something which does not need to have a shitty screen and can have a really clear (but fragile /s) HQ screen.
and
- a laptop is something which does not necessarily gives you ports. /s
- a laptop is something which does not necessarily needs large storage to store your stuff. /s
- INR 60K (or half of my 1st year college fees) isn't apparently not enough for a laptop
- a laptop can cost TONS to get fixed /s
.....
now , i did have learned all this and even after all the flaws , i feel like inclined towards buying a macbook. however coming from a typical lower class family from india , who DID break a laptop screen in 1 year, i am having some serious concerns buying a laptop , a 16 inch piece of aluminium for 300K (almost the cost of my four years of graduation)
but compared to that , i also have concerns buying any laptop above 100k because that's a lot of money , even though I could afford it. the whole point is, my non tech grocery seller parents worked too hard for very less money . i am in tech profile, i believe my work is not that much physically intensive, and i work half as hard as those guys , nd earn good yet spending SO MUCH feels like being an idiot
oh the headache :/11 -
thoughts on term insurance/life insurence/ health insurence/ other insurances of this sort?
I am new to adult life but i personally find them very sketchy and screaming of a scam?
- Like if I die right now, do i expect some 3rd party to whom i just started paying a few dollars per month to give my family 100x that amount immediately?
- firstly, how can i ensure this , i have just died and my family would be in shatters(I guess) , they won't be having some worldclass lawyers or mental/financial power to fight over a dead guy
- secondly am guessing they are all about specific ways of dying, current salary, whether the family can survive on their own without that insured guy gone, etc etc. so basically everything they could make to not shed some money. So why bother? I am currently in a situation where the family is working on 60-80% of my income. but even with me gone, they can survive if they want. its human nature of survival, that's what made us come out at the top of food chain. so doesn't that make the whole point of insurances moot?
- thirdly how can someone guarantee a fixed income 'after death' when my current income itself is not 'guaranteed' , when 'alive'? here comes another pandemic, or some recession, and behold, am fired from my job. the. how come those companies guarantee an income in such crisis? Last time i checked, it was just an ugly civil war between insurance companies and common people when covid suddenly hit fatally to a lot of families. these guys were coming up with new rules and legalities to get away from paying to the families of deceased.
health insurance does somewhat sound okay, but at the same time feels like even bigger scams. in a nutshell, every health policy is like : "we will cover 50-100% of any major operation/doctoral procedure that costs x amount and is prescribed by a doctor if you keep paying us 0.1x amount every month for your whole life"
I see 3 problems in this:
- PRESCRIBED BY DOCTOR? obviously a doctor is a godly person that can prescribe a genuine operation based on a person's situation, but this whole payment based on word of mouth screams of shadiness. if someone said that "hi you are a technical expert. we won't pay you directly but whenever you are going to work on something for someone, we will cover your fees and your tools's cost that you tell to that person" . nice, am now recommending aws's most expensive ec2 instance to every mf that comes to me for an frontend issue.
- why do we need to have such procedures that will cost so much? where is the concept of subsidiary? What is the point of having an awesome technology like CT scan or MRI when no person could afford it? I know even water comes at both Rs 20 and Rs 250 bottle, but the rs250 bottle is a luxary, not a necessity . if a few people want rs 250 bottle then they can have it, hell they can have it in a gold platted bottle and pay 2500. but the underlying material is available to all for affordable price(if not free), right?
-------
Well that's all my little rant. I am intrigued by the business models of these fear mongering devil insurance companies. so would like to know your opinion on instances where these companies are correct and its beneficial to take an insurance6 -
i think most of my interests/hobbies end up being useful at some point at work, that's why i usually try out a lot of different things. i think two major ones have been language and design, there are concepts in both that help a lot in coding. I've been particularly interested in semiotics, which is a total trip, but it's very worth looking into for any type of science.
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I work on a telecom sales line but most of our calls are customer care or technical that end up pressing the wrong buttoon because they use a super strange phrasing so people get confused and we are obligated to try to sell them things. So most of the job is just transfer call to other lines.
So this lady calls
Lady: "I want to know how many MB I have on my plan"
Me: "well, you apparently have 16 GB"
L:"But in my contract it says I have 500MB"
M:"Yes, but when you subscribed you must have gotten some special deal, but don't worry 16GB is a lot better than 500MB"
The lady then gets really upset screaming if she pays for 500MB that's what she wants to have. I ask her to wait till I transfer, I talk to my colleague in customer care before transfer just to tell her that this is what the customer wants and to her not even bother to explain that 16GB is better than 500MB.
Out of curiosity I took a look at her data usage and most of their cellphones expend somewhere between 2 to 4 GB, so she will pay at least 20 or 30 Euros in extras from now on.2 -
I have joined a new company recently and I'm worried.
Really have worry because of my people skills and little doubt on the manager. I mean what do I know I just joined but still overthinking it.
There are people who speak confidently and I feel intimidated because in the casual conversations I don't feel like I can contribute at this point at least, it's been a week only. Other thing is as I do not know much about the work, I can't speak in the meetings. I know that I'm expecting a lot from myself here as I just joined but I have a history of being silent in the meetings and in my previous organisation I could deal with it as I got comfortable finally.
How can I be more interactive with people, given that some are cold?
About my manager, he is young. He definitely has a good IQ that's why he is a manager now.
The thing is, he talks a lot. Conversations are not 2 way, and he kept on saying things without even understanding that I'm overwhelmed. I have previously told him that I am overwhelmed, he listened, took 2 minutes and continued with his all work related talks.
I don't like the way he's stating his expectations from the time I didn't even join. He told me everything about the organization, on first day, he gave me a 2 months rough expectations of me. I don't agree with all the points he makes but it doesn't seem plausible for me to interrupt and say my thing. For example when he stated his expectations, I should have stopped him and politely tell that it's too soon we can discuss these things in upcoming weeks. But just because he continues rambling, I can't say it. It seems a small thing but I know it's not proper conversation and will create issues for me. As I have had similar kind of manager before, who used to ramble and didn't stop talking. But couldn't understand my problems etc.